Customer Reviews for U-Haul at N Lamar

4 797 évaluations

5412 N Lamar   Austin, TX 78751
(S Of Koenig Ln)

(512) 451-7365

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 451-7365

5412 N Lamar
Austin, TX 78751
(S Of Koenig Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I reserved an appliance dolly with my trailer. I had to move washer/dryer and refrigerator. When I arrived and waited in line to get trailer the lady told me they did not have any dollies and said I needed to call 1800 go uhaul. I should have been sent an email or called by uhaul and told there would be an issue. The trailer was no use without dolly. I ended up getting the trailer and driving across town and rent dolly at 183 Uhaul. This was timing consuming and expensive with extra gas. I am very disappointed and would like to be compensated somehow for this.

Robert Geller R. 
Évaluation :
4

My return did not update in the system until I called the next day. But they solved it quickly!

Salahuddin K. 
Évaluation :
2

I came to get my rental using the mobile check in. Neither of the two people I spoke too seemed to have an idea of how this process works. I requested an appliance dolly and was given a utility dolly. I also requested 2-3 moving boxes I never received.

Jacob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Friendly and helpful staff. Great job!

Bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk H. 
Évaluation :
5

The gentlemen who greeted me in the yard at the U-haul at 5412 N Lamar Austin was exceptional also. He was friendly, helpful and made check-in really easy.

Chester H. 
Évaluation :
5

Merci

Kevin K. 
Évaluation :
1

Upon picking up I was told none of the equipment I had reserved was available, including dollys which makes moving considerably harder and it is unacceptable to spring that on people the day of. The truck also shook violently at any speed over 45 mph.

Travis F. 
Évaluation :
5

prompt service, equipment worked great

thomas C. 
Évaluation :
5

I got to the drop-off just as they closed. Phil was kind enough to come out and help me unhook and drop the trailer. It saved me from having to haul the trailer around until they reopened the next day. He went above and beyond in a day and time when most people avoid helping others. I will definitely recommend this location to others!

Justine G. 
Évaluation :
1

I got charged twice for the uhaul and there was no explanation or receipt as to why there was a second 150$ charge

Jesus C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
5

Nothing at all

Rudolph D. 
Évaluation :
5

I've moved, or helped others move, numerous times over the years; and have never had a bad experience with U-Haul; but at this U-Haul location at N Lamar, the General Manager, Brittani, and her team were especially and incredibly helpful as I coordinated the details of this move; and I am truly grateful for their stellar support.

Matthew B. 
Évaluation :
5

Every friendly and helpful people.

Librado M. 
Évaluation :
3

I received the truck with empty fuels

Iman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenna B. 
Évaluation :
4

As customers enter office area, there should be some acknowledgement of their arrival and perhaps a realistic estimate of how long their wait may be before being assisted. Continued communication from staff to customers makes the experience more positive.

James S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Emerzon P. 
Évaluation :
5

Quick easy turn in

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olayemi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou C. 
Évaluation :
2

They told me my bill was $ 419 and bill me $519. I got a bill by text message and after a day it disappeared. When I ask at the store, I was told it was Taxes, $ 100.00. Taxes in a $419 bill. ARENT TAXES IN TEXAS LIKE 8 % ...??

Carlos M. 
Évaluation :
4

I just want to get the charges for the furniture pads dropped otherwise everything was cool, great employees, give them a raise

Samuel Q. 
Évaluation :
4

Have trucks in better condition.

Jean H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

The staff was very friendly and helpful. The trucks were very clean and organized. The store was also clean and organized. I wish I could give this place 6 stars!!! I have moved all three daughters this year and this is the best store for rentals!

Michelle W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PeterG M. 
Évaluation :
5

Staff members were very helpful!!

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda N. 
Évaluation :
5

The staff were focused, getting many customers through efficiently, the truck was solid. Good experience

Jason D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
3

Too small of space . Was impressed with both of the employees who help me a gentleman with a black beard and a black fellow to help me hook up the trailer both were very professional

Frank M. 
Évaluation :
5

No improvements needed.

Tina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
3

I was frustrated by the fact that the location of my pickup was changed by Uhaul without informing me. I went to the location I signed up to pick up the truck at, and was told that my reservation had been changed to another location. You should inform the customer if the location of their reservation has been switched. When I went onto the website to view my reservation while standing in the store at the location I originally picked, it said my pickup was at that location, but then I was told it had been moved.

Matthew L. 
Évaluation :
5

D and Brittney (not sure which spelling to use) have been great every time I've been to this location. They're super friendly and helpful. I've been to a handful of U-Haul locations around town, and this is by far my favorite one due to the enjoyable interactions with the staff. Merci!

Dylan K. 
Évaluation :
4

There are not enough parking in this location. It was confusing where customers could park.

Chester L. 
Évaluation :
5

The staff was friendly and were working very hard to help all of their customers even though it was very busy.

Linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN M. 
Évaluation :
5

D'Yonise Daniels was the U-Haul employee who helped me through my truck check-out and my truck return, she did an excellent job and provided the best customer service.

Michelle B. 
Évaluation :
5

2 black ladies handling their business. I was very impressed with these two ladies. They were professional and got me out quick and my return was quick and the general manager guided me back to hook up my trailer rental. This is definitely my new location to rent and they made me laugh, that alone made my day. Check them out you want be disappointed.

Patrick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

The lady who checked me out was very helpful. When I returned, she remembered me and sent the email receipt right after I left. She was wonderful!

Ellen S. 
Évaluation :
5

Very cordial people was very nice to us.

Sandra M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent S. 
Évaluation :
1

They gave me the wrong truck. Got to Corpus Christi and there was confusion that I brought it back to the 4344 S Parde Isl location. Ron who checked me in called someone and said he got it straighten out. Next day at 1210 pm I get a call asking me where the truck was. Then another person called and said the truck could not be found on the property. At that point I drove over and found Ron. Ask Ron if he remembered me. Brought back the phone call he made and then it came back to him. we both looked a little around but the truck was gone. WE went to the office and they checked the film from the day before and had a tape recording of me and the truck. Waited another 20 minutes going on 45 minutes total and was told it be another 10 minutes. I told the associate give me a hard copy and sign it then send me a final copy to my email. Felt I had been there long enough. No apology. No thank you for coming in and help straighten this out My gas tank in the wrong truck said a quarter tank not the half that was on the contract. Did not see it till I drove away. Closed my storage unit 4 miles away and drove 4 miles back to the N Lamar store. Told the associate {women) that this was the case and she said she would put a note on the contract. She returned right back and ask me to spell my last name and my first also? (wrong truck?) Filled the truck 121 dollars. 40 dollars per quarter tank. I put 26 dollars in to make it a half tank and skip the hassle of notes ect.. I would like my 40 dollars back for the extra quarter tank of gas. It may help the healing.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
1

Got sen Information I couldn't see... got charged 2 time for service I didn't ask for bow o have to wait 5 days to get my money back

edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxana R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula F. 
Évaluation :
2

Additional rentals were not provided along with truck rental, yet this location still charged me for them. They may no effort, even three days after my rental, to correct these problems.

Jordan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keng-Hung S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
5

We have used this location before and in Austin, it's my favorite.

Jaden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MariaAmalia L. 
Évaluation :
1

UHaul sent reservations and receipts to wrong email address (mine). Despite my numerous attempts to inform UHaul of this issue, nobody from Uhaul responded. Instead, they sent additional emails to me. Now I have all of your customer's personal information (including their address, phone #, DL, etc.). I do know that they used AMEX to pay for their rental. I like the caption below that implores the customer not to enter any personal information. RIGHT, U-Haul will do it for you.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hernan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada L. 
Évaluation :
5

Everything was great . The staff was quick and friendly and explained the process well . It would be hard to improve anything here .

Paul P. 
Évaluation :
5

Very efficient, nice staff, reasonably priced. Easy in and out. Would definitely recommend to others.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haleigh W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
1

This was an absolutely excruciating experience. I was given a truck without air conditioning, on a 105-degree day, and had to drive it 9 hours a day in sweltering, dangerous conditions. It is absolutely criminally negligent to rent a customer a truck without working AC in JULY in the Southwest. Unbelievable.

Isabel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan P. 
Évaluation :
5

Friendly efficient team.

Lenny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILDAS M. 
Évaluation :
4

the last couple of times I have rented a truck, the transmission has been horrible. I'm not even a car person and I know the transmission is not in good shape on these trucks. You should maintain your vehicles.

Courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan G. 
Évaluation :
5

Great experience workers where I picked the truck up were great

Henry W. 
Évaluation :
5

Friendly stuff. Specifically the new lady the start working in your location about 4 days ago.

Lydia E. 
Évaluation :
5

The team at this location does a great job. The General Manager onsite did an excellent job checking me in. She processed my paperwork and payment promptly. The hook up team was quick, professional and ensured the trailer was clean and ready to go. I highly recommend this team and this location. Thank you for taking care of us!

Douglas C. 
Évaluation :
5

The staff was very knowledgeable, extremely helpful and courteous. Great rental experience.

Gene S. 
Évaluation :
4

Service was good but the store may benefit from another employee.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
2

Couldn't find a place to park at this site upon arrival to pick up the vehicle. Truck was clean, but engine ran rough and steering was hard. I recommend this location for the convenient location.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan S. 
Évaluation :
3

My reservation was at a different location. With no heads up, my reservation won't work until I call UHAUL and they show that my reservation is now at a later time at a different location than I had reserved. So I had to drive farther to get the UHAUL, causing me to drive more miles and thus pay more for using it. I have never had a good experience with this company. I feel bad for all the customer service reps that must be yelled at on a daily basis because they are forced to work within a broken system.

Tyler A. 
Évaluation :
5

Customer service was top notch! Just keep doing what you are doing! So friendly and helpful.

CHRISTIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coleman W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA N. 
Évaluation :
4

Busy location, but they were kind and informative to fold my blankets to avoid additional charge. Returned before after hours to avoid additional charge too

Morgan H. 
Évaluation :
5

The staff was very friendly and helpful! They made the experience enjoyable.

Melynda N. 
Évaluation :
5

Great staff!

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma G.  |  Expérience générale 
Évaluation :
5

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Ryan P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joel m.  |  Expérience générale 
Évaluation :
4

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

leigh l.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Aaron W.  |  Expérience générale 
Évaluation :
4

Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct

Justina M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page