Customer Reviews for U-Haul at N Lamar

Évaluation :

5

Chris is amazing! Goes above and beyond for exceptional customer service!

Évaluation :

5

Have two people at the store. I was surprised to learn that the general manager is the only person at that location. The service was beyond compare in this day and age! You should promote that guy to a training position to teach your other employees how to go about and beyond.

Évaluation :

5

Excellent in all ways. Thank you very much.

Évaluation :

5

True to their word, when they didn't have the equipment I reserved, they provided one step up with no increase in cost. You can't ask for more than that!

Évaluation :

4

Had a hard time with image uploads and your mobile website using Firefox on Android. I don't think that was the only obstacle we had because once the experienced associate took over for the new guy, the check out went a lot more smoothly through those steps, but I ran into the same problem with image uploads again for check in until I switched to Chrome.

Évaluation :

4

Great personal service by young man there who did all functions when computers were down and staff were short and several patrons were in line. Professional and detail oriented.

Évaluation :

5

High quality service from Christopher

Évaluation :

5

Fast and easy drop off.

Évaluation :

5

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Évaluation :

5

Nothing. The guy working there was friendly and helpful. Hooked up my hitch and explained what to keep an eye on. Good experience.

Évaluation :

3

Tried to contact this location several times during the rental. Each time no one picked up the phone.

Évaluation :

5

Excellent service

Évaluation :

4

The young man behind the counter was very helpful.

Évaluation :

2

I believe I was over charged for a truck that did not work properly

Évaluation :

5

Everything was great. Was leased a rental without any problems. And returned without any problems. Will definitely return to this location again.

Évaluation :

5

Unfortunately I had left my hitch drawbar at home (230 miles away). This required me to buy another for this tow, A rental or loaner drawbar to go with the auto hauler would have been nice. Otherwise the trailer functioned well and the shop personnel were excellent to deal with.

Évaluation :

5

Was great!

Évaluation :

5

The employee working (Chris) was super helpful and working hard. We stopped by two days in a row and each time he was the only employee there. Perhaps hire a second employee?

Évaluation :

5

Quick, easy drop off!

Évaluation :

5

Christopher was awesome helping me with adapter to fit my MB 350 so I would attach the trailer. Very Smooth process and professional.

Évaluation :

5

Fast and easy return. Was great.

Évaluation :

4

The above comments refer to the N. Lamar site. Also Jesse at 6610 Burnet Rd was especially helpful and should be commented. The remaining comments refer to the online booking system. I was booked for a remote 24/7 Truck share pickup at 830 am. Upon arriving at the 7500 Burnet Rd location, I discovered that the facility did not open until 1000. However, since there was supposed to be a key box, I faithfully followed the online instructions with my smart phone and logged on to my account. I then was told that it was not a "Truck share" check but a face to face check-in. Since I had an 830 reservation and the place didn't open until 1000. I was not too happy (this is a mild understatement). Fortunately, all I had to do was to visit Jesse at the 6610 Burnet facility and although he had no trucks available, he called around and found me one close by. So here's to people to people contact and a royal raspberry to an online system that booked me for 830 at a facility that opened at 1000.

Évaluation :

3

The girl at the counter was very rude and dismissive. Needs coaching on customer service and greeting customers.

Évaluation :

5

Great experience! Great staff!

Évaluation :

5

I think you should start the talks with the customer having the availability of a backup phone number, or no rental.

Évaluation :

5

None. Christopher was very helpful and kind!

Évaluation :

4

Good location. Uhaul only dealership. No issues.

Évaluation :

1

Had reserved uhaul and two minutes before getting there to pick up. I received a call from Brittany Who asked me who I was and if I was rented a 20' truck. I said yes and she said “well we ain't got none”. She was extremely rude and did not even try to help until I got frustrated because I was moving that day. She finally put me on hold then came back on and said “we ain't got no trucks available”. The customer service from her was horrible. I should have received a call the night before. I ended up having to rent an in town vehicle for my move from Austin to Burleson tx. Cost me a fortune. After my move I had to drive three hours back to Austin to drop off. I will not use Uhaul again.

Évaluation :

4

We received the truck with a quarter tank. It was left back at u-haul with a quarter tank but we were still charged for gas.

Évaluation :

5

I did not rent either dolly and confirmed that I will not be charged for it. However, it still showed up on my final receipt. Order # 23183573

Évaluation :

2

It took too long to be verified. Then, there was no one at the counter to give me a key. I literally chose the 24/7 pick up option so I wouldn't need to go in the store. I had to walk behind the counter to get the key â€" there were no instructions that said that's the appropriate thing to do.

Évaluation :

5

Fix the location bar code for self check out. For the past 2 rentals I can never self check in or check out. The photo of the bar code is always invalid :(

Évaluation :

1

Have the inventory I reserved in stock, instead of taking my reservation and informing me at the location that the equipment wasn't available. Big inconvenience, cost me extra miles, and delayed my move by several hours.

Évaluation :

5

Only hiccup was finding out when I was picking up the truck that I needed alternative documentation or a secondary contact (who would actually be contacted *right* then). It would have been much easier to provide the information peeviously

Évaluation :

5

Not much!

Évaluation :

3

Employees were not helpful and borderline rude.

Évaluation :

1

They added safe tow coverage for 8 $which I didn't ask for and didn't notice until it was all over. Very dishonest.

Évaluation :

1

The worst customer service that I have ever gotten at any place of business no matter what type! The people here are extremely rude both to each other and the customers. When I came in during open hours to return my truck, I was greeted by the clerk eating McDonald's behind the desk with his feet up. When I said that I was there to return the truck, he rolled his eyes at me and sighed loudly. I apologized for disturbing his meal and he shrugged and stuck his hand out for the key. Just a disgusting place staffed with rude people. Thanks for nothing.

Évaluation :

3

make sure you only charge clients once for service because i got charged double for my 3 hour rental. lol.

Évaluation :

5

Excellent customer service! Was quick and fast! Awesome I was able to return the trailer after hours! Great job y'all

Évaluation :

3

The truck was too old. It may not be safe to drive.

Évaluation :

1

Be more transparent up front about how much equipment rentals will ultimately cost. And allow for a grace period if weather causes a delay in the return of equipment.

Évaluation :

5

Integrity movers were excellent. Communication was very fast and efficient. The workers were amazing. They reviewed the job prior to starting and were very informative so there were no surprises at the end of the job. Which was quick and packed to perfection. Services were so good I used them the next day and will use them for all further moving jobs.

Évaluation :

4

I left some smaller personal belongings in the truck and the N Lamar location called me to arrange a time for me to pick them up. That was so kind and a great gesture.

Évaluation :

5

Thank you for being flexible when I needed to change the vehicle

Évaluation :

5

Easy and no hassel return.

Évaluation :

4

I ordered a moving dolly and it was not available when I picked up the van. This made my move more difficult.

Évaluation :

3

The location is great for our needs but the access is horrible and customer service is moderate at best. I will use this location again because of it's proximity but from my last couple of experiences there that is the only reason.

Évaluation :

1

I use U Haul a lot and this was the worst experience ever. Way too much wrong for this short space. Really bad attitude. Terrible equipment care.

Évaluation :

4

I would say that the interior was a little unclean. But, it was a short-notice rental, so I can understand having to prep equipment with relatively short notice.

Évaluation :

4

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

Évaluation :

4

Excellent service à la clientèle