Le client n'a pas laissé de commentaire.CAROL JEAN S.
Customer Reviews for U-Haul at Oddie Blvd
Pour nous contacter
Reno, NV 89512
(& Oddie Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CARL OLAF V.
There was a long wait to get the truck. Mobile check in did not work.SERGEJS P.
This location and its staff are always courtesy and efficient. This place is a well oiled machine!Eric D.
Had to wait for Rep to assist; was unsure what to do at first but quick return.MICHAEL EDWARD F.
The worst experience ever , terrible customer service , do not come to this place !!Brian C.
I was taken great care of. I broke down on the freeway and found them on the internet. You had a van and car trailer so I was able to get my vehicle back to Winnemucca! Thanks to all and I mean everyone at the facility pitched in to get me back on the road. Thanks for such great team of wonderful human beings. Thanks Jeff.JEFFREY W.
Faster pick up. Takes forever to get the paper work done and out the door.Cameron B.
Le client n'a pas laissé de commentaire.Ken L.
Le client n'a pas laissé de commentaire.LEO A.
I was very impressed with how well the 26 foot truck handled the 12 foot trailer. As well as the how comfortable the ride was.RODNEYSTEVEN J.
no improvement needed here, fast, easy, curtious service. just dropped it off when I was done.GREGORY T.
Everyone was Great and very helpful.DANIEL WAYNE K.
Le client n'a pas laissé de commentaire.TERRY LEE P.
I was over charged 20 $for gas. I stopped for gas before dropping the truck and filled it past the spot that I left with. I forgot to take a picture of the gas gauge when dropping it off.Elliot K.
Le client n'a pas laissé de commentaire.MEGAN ST CLAIRE H.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.Claudia C.
Lydia and Miguel are greatly appreciated. The took care of all of my needs.RYAN K.
Is very good cervisesPASTOR DE JESUS C.
everything went well. professional people, good equipment. Rented a open 12 foot trailer, for the day, price was right on...Definitely will use U-Haul again if needed.ANTHONY FRANK S.
Le client n'a pas laissé de commentaire.Erick A.
Le client n'a pas laissé de commentaire.Narciso D.
Place is always super busy but staff is always very friendly , and helpfull.Kelly S.
I reserved truck for 1700 and when I picked it up was charged 1935BRYAN M.
Le client n'a pas laissé de commentaire.CHRISTINA D.
Hopefully UHAUL CORPORATE will get them new card readers!!!!WESLEY DUNCAN M.
Waited in line for over an hour, while waiting, someone canceled my reservation. Paid for safemove but it didn't cover locking keys in the truck, so there went > 100 $extra. I'll never use uhaul again. It's always something you have to deal with that adds extra stress to moving.KENNETH B.
Le client n'a pas laissé de commentaire.JOSHUA A C.
Never leave the area. Very nice treating Seniors. Very happy. THANKS ALOT.ðŸ˜‰ðŸ˜ŠIRMA LINDA C.
Le client n'a pas laissé de commentaire.Jeffrey C.
Manage your fleet better and have a better plan amd services for when your trucks break down.MAX LEWIS F.
Le client n'a pas laissé de commentaire.KEVIN CRAIG W.
Le client n'a pas laissé de commentaire.Alejandra M.
Le client n'a pas laissé de commentaire.DANIEL V.
Nothing. It was a great overall experiencePatrick D.
Our reservation was changed the morning of the pick up and it put everything behind schedule when we already had a 30 hour drive ahead of.TATIANA LYNN M.
Absolutely crap experience with this location. They didn't have the equipment I needed (after confirming the day prior). The customer service agent was an ass. Once the regional scheduler fixed their mess up, the auto transporter had the wrong straps on it. They made me buy new straps to fit my suv which should fit no problem. They caused me to be 5 hours late on my move and forced me to extend to the next day. I got nothing but shit for extending when it was U-Haul's fault. I wrote a note to the arbitration department and I will say it here again, my extension should be refunded by U-Haul. It was absolutely horrendous and this location needs a revamp of personnel. I'd fire everyone and hire new people and screen your people for customer service skills before you hire them. Not to mention, they didn't give me the furniture pads and or dolly that I ordered. It was just a complete shit show. I should ask for a full refund. Oh, and it caused me to miss my 2 week old son's first doctor appointment. Terrible experience.Dylan T.
Le client n'a pas laissé de commentaire.Jonathan R.
Location too busy. I left rather than wait in the long line for a printed receipt.LORRIE C.
Friendly staff even though they were busyChris U.
This location has always had what is needed and for the right price. Everyone else was sold out but Uhaul had enough trucks available. It was a little to expensive for just one hour of use but I got what I needed to get done.Steven K.
Lydia and Miguel are awesome. They took care of all my needs. Will rent from them againstRYAN K.
Have better systems for your mobile check-in having the truck number appear on all screens will be helpful also trucksNot being double booked causing confusion and chaos when two people wanted up getting the same truckJames D.
Le client n'a pas laissé de commentaire.RAYMOND DEE E.
The team there was very busy but totally awesome with everyone.VINCENT T.
Super Service, very clean truck, very efficient pick up and drop offWILLIAM JOSEPH D.
Le client n'a pas laissé de commentaire.Jason B.
Remind customer that reservation is cancelled if truck is not picked up after one hour of scheduled pick up time. I thought reservation was for the day. Just clarify in the future.GEORGE RICHARD S.
The guy who checked my trailer in and out is a 6 Diamond employee. He had to move 2 trailers to get too mind and maintained a positive attitude the entire time.Richard B.
I was billed twice, once on 4/23/20521 and on 4/26/20251.Susan S.
I needed a Uhaul for moving purposes, 2 Sundays in a row. On both occasions, a wonderful young lady, named Lydia Hernandez, helped me through the process. She was friendly, funny, patient and kept me from becoming agitated, as the Uhaul system was down nationwide on the first visit. This specific Uhaul store is well ran and from beginning to end, everyone was hustling to do a great job, despite set backs, out of everyone's control. The equipment is clean and in great shape. I was not sure how the whole experience was going to be, but I would continue to use this location again and again. Thank you. Heidi A. PotterHEIDI ANN P.
Le client n'a pas laissé de commentaire.Anthony B.
I have been overcharged and will contact the facility tomorrowDALE WILLIAM D.
Le client n'a pas laissé de commentaire.Shawn O.
Lydia and Miguel and their entire team at this location are amazing.RYAN K.
Le client n'a pas laissé de commentaire.Tonya S.
National phone service rates a ZERO. If I could give a negative number I would. 9 calls to the 800 and the 775 to extend my contract were fruitless. Hold times were OVER an hour and 4 times my calls were dropped! Every excuse I got was "we are having system problems" or "our system doesn't do that." Fire IT and quadruple the number of 1-800 operators. I will NEVER use your company after this move is finished.WILLIAM RICHARD R.
Le client n'a pas laissé de commentaire.RICHARD CHARLES D.
Something be advertising as 19,99 but then paying 112 is outrages Nothing is explained and nothing is broken down I used the cargo van to drive to Dayton Nv from Reno It makes no sense why it was 112 bucks.MAGGIE MAE ELIZA R.
Le client n'a pas laissé de commentaire.Kathleen Y.
Super easy and no problems at all.Scott L.
Im in contact with a lawyer, the experience was deneaning and traumatic. Overall the manager seemed nice but several employees were very overtly dirty players, trying to strong arm me into paying for their gas even though I very clearly replaced the gas amd wemt far less miles than a half tank wpulduseCraig / Stephani M.
Everything you guys did for me was amazing. Keep it up.GABRIEL MICHAEL A.
I love using this location..staff are very friendly ,very nice and very helpful..Thank you for helping me extend my truck when I needed it last minute..you guys have no idea how much you make my day go smoothly ..thank you all so much and please keep up the great work ..â¤ï¸â¤ï¸Enimalinita L.
Excellent service the staff was very polite and courteousDENNIS L.
Le client n'a pas laissé de commentaire.Joseph C.
I already called the worst experience I ever had with u haulJohn F.
Le client n'a pas laissé de commentaire.MARIA M.
More customer service personnel. The line was long..ROBERT A.
Truck was not ready as per reservation and we had to go back the next day to pick up unit. I was on hold with U-Haul for 1 hour 45 minutes to try and resolve. I would never recommend U-Haul again to anyone. very bad experienceMARGIE ANN M.
Le client n'a pas laissé de commentaire.TAYLOR KATHERINE A.
Le client n'a pas laissé de commentaire.jessica G.
The best uhaul experience to dateDEREK LEE X.
The lady at the counter could be a bit nicer. while checking out the truck she did not make me feel very wanted. But without frequent renters like me, there would be no job for her. She would tell me what to push on the keypad before it even popped up and then repeat herself because I had not followed her instructions. This was not the first interaction I have had with this young lady, but I hope the next time she's got a better attitude.RACHEL LINDA S.
Le client n'a pas laissé de commentaire.ANDREW MARCUS M.
The location was fine. Our agent and the supervisor at the location were both exceptional. The overall experience, however, was lousy. Uhaul needs to get their act together so that when people rent from a specific location, the rental is actually there. We had to go to three different locations before we actually got the uhaul that we reserved. The last time I rented from uhaul and reserved, we never did get a truck, just the runaround. Didn't learn my lesson that time. There won't be a next time.JAMES P.
The manager at that location was very helpful and helped us lot also the staff..you have a good manager and staff working at the sliverada location in Reno/Sparks Nv..ðŸ‘ðŸ‘ðŸ‘ðŸ‘CATHY FOGAVAI L.
I typically use this location because there is a good selection of trailers. My only complaint is I returned a trailer the same I day rented it instead of the the full 24hrs.. I returned it during a high traffic return day and they some how misplaced the trailer for 2 days and then magically it showed up and I had a 4 day charge. Instead of working with me and reviewing the cameras like I requested and working together to figure out when the problem occurred I was told I'm wrong and there is no way they made a mistake.. it was a very unprofessional way to handle the situation. I hope in the future this location will be more willing to work with customers when issue come up.JAMES ALAN B.
I was charged 112 $for a rental I made during the down time for a cargo van. I had it for only a few hours and returned it the same day. How am I charged 112 $?Kelsey I.
These guys are awesome, they knocked it out of the park for me. On moving day I got a truck and it was in excellent condition. Old bessie sure did work hard and didnt flinch! Such a beautiful vehicle and the team at Oddie all deserve a Krispy Kream Donut party and a day off!NICHOLAS JAMES H.
I wish I could remember their names but the two representatives (1 male & 1 women) working at 7:30am Sat. 4/17 were fantastic.Jessica B.
Le client n'a pas laissé de commentaire.PHILIP JOHN H.
Le client n'a pas laissé de commentaire.JUSTIN DEAN K.
Le client n'a pas laissé de commentaire.MARK EUGENE D.
Le client n'a pas laissé de commentaire.Diana M.
The women who work there are so nice, so real. And the guy who was working Friday am was doing 3 or 4 things, very competent. The people behind the counter are the ones I'm speaking of, the others did a good job also. As soon as I returned the van a guy checked everything on van and I was outta there. Pretty impressive group of people all working together and helping each other.TERESA LOUISE W.
Nothing everything was great.Kimberly B.
Miguel and Lydia are wonderful at this location. Very helpful and very knowledgeable.Ryan K.
Le client n'a pas laissé de commentaire.Meri S.
I tried for 10 days everyday to get a hold of somebody on the phone at this location. Maybe get a person for just the phone's.DAWN ELISE N.
Have a broom readily on-hand just in case the driver doesn't notice dirt on the floor. That way they can get it cleaned out and avoid the 25 $fee.Bj G.
Le client n'a pas laissé de commentaire.JUDITH D.
Have more staff on the weekend days for quicker and more organized care.MICHELLE ANN G.
The truck I rented was very bumpy and you could feel every crack in the road. Ive never jad this happen before with any previous trucks. The ramp was also difficult to use as it would lock up 1/4 of yhe way out, and it took 2 people pulling and wiggling it to get it to come out. The staff was very friendly and I give them top marks for their attitude and making the process easier. I did pay for a rolling dolly that was never put in the truck. I will admit that it was very busy that morning, so I can see how it was easy to forget. The only ossue is that I paid for it. Other than that, the staff was excellent.Damon W.
The Vehicle was clean. Fluids were up to proper levels and clean. But engine ran rough. Possible needs a tune up. Bad fuel mileage.RANDALL S.
Le client n'a pas laissé de commentaire.Paul P.
Miguel and Lydia where both awesome. They both took care anything that came about.RYAN K.
I reserved a 15 foot truck online. I was led to believe via the online process that this location had the equipment that I was allowed to reserve online. The morning of, I was sent a text message informing me that the equipment I reserved was not available and the only other option was a 10 foot truck. This was a huge problem for me. I needed the 15 foot because of 1) the head room: 2 full size refigerators, and 2) the ramp: 700lb tool chest and 1200lb safe. The 10 foot truck is approx. 2 feet shorter in height and does NOT have a ramp. Totally unacceptable that U-Haul allowed me to complete and make the reservation if the equipment was not available.Joshua B.
Not the locations fault but mobile pickup doesn't exist! Still had to wait in line and complete all the paperwork! Not the grab & go as it appears when you reserve. Also, there was no buffer on time to get it back before the next rental so I should have just booked the full day instead of being honest with what I thought I would need it for. Drop off also required customer assistance which should be done by uhaul in my opinion. Very stressful and time intensive experience overall.Elliott N.
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