Customer Reviews for U-Haul at Oddie Blvd

7 276 évaluations

1790 Silverada Blvd   Reno, NV 89512
(LIMITED PARKING - 15 minute limit - cars cannot be left on)

(775) 359-9202

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(775) 359-9202

1790 Silverada Blvd
Reno, NV 89512
(LIMITED PARKING - 15 minute limit - cars cannot be left on)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER LEE M. 
Évaluation :
5

Nice and courteous staff

James B. 
Évaluation :
4

Everything was good

KENYON BO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD A. 
Évaluation :
5

The employees were very friendly!

jeff S. 
Évaluation :
5

Young man that checked me out was all about customer service. The only thin that disappointed me was the location was not where I made the reservation to return it and it was not as convenient as the original one chosen

John H. 
Évaluation :
5

Miguel was on top of all of my requests and needs.

RYAN K. 
Évaluation :
4

Reserved a truck and refrigerator dolly a week prior. No dolls available which made moving a refrigerator almost impossible. Equipment should be available if reserved, thus the term reserved!!!

William E. 
Évaluation :
2

The staff here was terrible. The young lady who helped me was nice and professional, but the older lady working at the facility was horrible. She repeatedly slammed chairs around and swore at her co-workers. She was rude to customers and it appeared to me she was yelling at her boss as well. She kept yelling about a key that was stuck and made me very uncomfortable. I will never rent from this location again.

SEAN STEPHEN M. 
Évaluation :
5

All good

RONNY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND K. 
Évaluation :
3

Did not appreciate of having to drive out of my area to pick up my truck and not even get the size that I had requested. Recommend highly the movers. They were swift and organize.

SANDRA M. 
Évaluation :
5

Computer system that you guys are running is causing issues to find customers rentals through the app. Also the copy machine doesn't print out the receipt.

RAFAEL C. 
Évaluation :
5

All service was quick and simple.

Jason L. 
Évaluation :
5

I'm grateful for Miguel and his crew. They make the transaction run smoothly which makes my day less stressful. Miguel provides a personal touch which is lacking in many businesses today. I appreciate Miguel and my experience at UHaul is always satisfactory.

yolanda M. 
Évaluation :
1

Employees standing around and talking to each other rather than assisting customers. Equipment in poor repair, requiring me to get a smaller trailer than promised because the employees couldn't change a burnt out light bulb (really...). I was told there were no more trailers that were the size I needed despite there being THREE such trailers when I left, and they hadn't moved when I returned. Management should fired IMHO.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Very helpful staff, efficient check in process for our return

LISANNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Somehow our initial reservation got switched from this location to a Kietzke location which was very much out of our way. The employees at the Silverado Blvd checked into it and were very helpful in getting everything settled. We appreciated their help!!

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK LEWIS C. 
Évaluation :
5

The drop off was so efficient, time savings and friendly.

KRISTINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB HUNTER R. 
Évaluation :
5

Great service!

ERIC FRANCIS D. 
Évaluation :
5

Very good customer service and availability

ALISA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN ANTHON M. 
Évaluation :
5

Special thanks to Rachel for going the extra mile to accommodate my rental.

ERIC FRANCIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL C. 
Évaluation :
5

Friendly and efficient employees

Stephen L. 
Évaluation :
5

I would highly recommend this uhaul location to a friend. Fast and friendly associates!

ERIC FRANCIS D. 
Évaluation :
1

Looked at my bank statement to realize I was charged 209 to rent a uhaul. This is bullshit. It charged us 137 for “missing/damage charges” which 1) nothing was taken 2) truck already had its own damages . We left keys there and dolly and fills tank back to how it was. This is unacceptable and if it's not fixed I will be calling corporate. I was charged on the 15th and the truck was rented on the 11.

GERARDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha M. 
Évaluation :
5

No improvement nesasary. Outstanding.

Robert A. 
Évaluation :
5

Extra nice and helpful staff - very smooth rental at all points

DAVID RAYMOND C. 
Évaluation :
2

Our 6' x 12' trailer was given to us with 2 bald tires and a one very rusted out one, once we had it loaded and ready to leave on a 12 hour drive one of the tires was flat. we waited 3 hours to resolve this I told them the rusty tire was a little scary if they can bring 2 new tires incase it needed to be swapped out. the tech said the trailer had 2 of the wrong tires on it and had to replace those 2 otherwise the trailer would wobble the entire trip, but he left the rusty one saying it should be fine. it didn't leave us feeling better about the trip but we tried to request some compensation for the wasted time and addition safety concerns but all we could get was additional time with the trailer, we also had a nice airBnB rented but we got in so late we couldn't enjoy it so that was an additional waste of time and money unfortunately it was a pretty messed up experience but hopefully just a one off thing.

LAUREN MARIE H. 
Évaluation :
2

Unsafe layout with inadequate room for the volume of traffic. No place to park when customers are returning equipment. Staff was stressed by the lack of space.

Dirk W. 
Évaluation :
4

It was difficult to check the truck back in because we did it after hours. We took the truck in and left the keys in the drop box but U-haul required my husband to return the next morning for a walk-around inspection of the truck. They said it had to be done in person, but of course the truck was in perfect condition.. This was terribly inconvenient.

John P. 
Évaluation :
4

Having an employee available to check vehicle information before the rental leaves the property.

CRAIG LESLIE F. 
Évaluation :
1

The manager cursed, yelled and was in utter chaos. The employee who checked us in was rude and nasty. They had nothing ready or prepared. After listening to the employees casually curse and be rude to customers before us we also had to endure their abusive behavior. This location is a lawsuit waiting to happen. The only redeeming employee was the guy who pulled up the vehicle and checked us out. He was professional, prompt, and helpful. He also clearly was doing the majority of the work at this location unlike his two coworkers. You should fire the manager and customer service rep and promote the gentlemen who pulled up the vehicles.

James P. 
Évaluation :
5

The brakes are almost ready for a change but function well, just getting squeaky! The woman who was working had such a kind demeanor, especially with how busy it was. Check in and out was easy as well.

HANNA RUTH P. 
Évaluation :
5

Nothing. I was in a hurry and was going to pay the extra fees for not bringing it back topped up. The employee tried to dissuade me by showing me where the nearest gas station was, telling me how much it was, etc but I told them I was willing to pay. So then they said alright and closed me out in 30 seconds. Fastest turn in EVER!!!! So thank you! California has nothing on Reno!!!

SEAN O. 
Évaluation :
5

Employees are very friendly and 9/10x I can always find what I need at this location as far as stock availability. Keep up the good work!

chceli A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

The service was great - I have rented two trailers in the last month and both worked well, pulled well, but could use a little make-up to be the bright shiny orange we know so well.

JOHN BURREL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIAN CHARLE W. 
Évaluation :
5

I wouldn't recommend U Haul in general, but the staff at this location who helped us was fantastic.

JOHN HITCHMAN M. 
Évaluation :
5

The truck I was given wobbled horribly at highway speeds. I was able to make it to Carson City, NV where I lived. Pulled into the U-Haul office there. We found that the passenger rear inside tire was completely bald. Carson City employees were AWESOME and got me into a different truck and on my way. All employees were great and professional. Biggest problem was the equipment.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA MARIE P. 
Évaluation :
5

Staff was knowledgeable, polite, and helpful! Way To Go All! Quick service! AAA+++

TONY RAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENRY MICHAEL T. 
Évaluation :
5

The staff was phenomenal. There were customers that were upset and yelled rudely. The staff remained calm and courteous. Very professional.

KARLA R. 
Évaluation :
5

Nothing. They were amazing. The ladies inside were organized and Swift. They were polite. Even when they had an issue with a guy jot wanting to wear a mask they handled it respectfully and he went and put on a bandana over his face. The young man who hooked up the trailer did it swiftly and expertly and checked my lights so I felt safe driving at night from Reno to Las Vegas.

Caro E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jake G. 
Évaluation :
5

Staff worked extremely hard to accommodate every even with an extremely rude customer

Jill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD WILLIAM C. 
Évaluation :
1

I have created an action file on this rental and still have not received a call from a representative. This experience will force me never to use Uhaul again.

PATRICIA ANNE M. 
Évaluation :
5

Great customer service great leadership very clean best Uhaul experience I've ever have

SIAOSITUINIUA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret D. 
Évaluation :
5

Please have more staff in n the early morning when there are many customers are in to pick up their rental. Other thank that the staff were working with a smile and trying to help all of us,. Michelle at Silverada and Christian at South Virginia in Remo. Thanks great staff

SHIRLEY P. 
Évaluation :
5

This location is awesome. I reserved my vehicle wrong online and they were still able to get me a truck. The line is worth the wait. The teamwork and communication all the employees have with each other is excellent.

SAUL H. 
Évaluation :
4

Don't allow drivers and card holders pretty reliable for one or the others negligence to return the rented equipment due to the fact one way or the other if not both parties are responsible for potential equipment theft.

RONALD PETER S. 
Évaluation :
4

The location staff were helpful. no complaint. Not happy you gave us a vehicle that needed to go in for service. Front end shook the entire drive over the Sierras. We were worried the whole time it would break down. When we arrived at destination, the break light came on and a horrible high pitch beeping occurred. We got out of the vehicle and fluid was dripping from under the truck. After we unloaded, I called UHaul and was on hold for an hour (that was unacceptable). I was unable to use the web address. Once the agent came on, we told her the situation and we'd try and drive it to drop off location. Fortunately the truck made it, and we left it after hours at the drop off location with a note. U-Haul shouldn't rely on custumers to transport their vehicles to their maintenance yard when there are issues with the truck. If they offer you a deal to do so, don't take it.

Richard G. 
Évaluation :
3

Understaffed Change locations for pick up Customer time unimportant

Joseph D. 
Évaluation :
5

Best place and only place I'll go rent a uhaul love the team there manager runs a awesome team, I see the hard work every time I come and there attitude very professional and polite wish more places where as good as this place.

SIAOSITUINIUA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RIGOBERTO JOSEPH L. 
Évaluation :
3

Your tech area of pictures is a little disturbing, what if I only had cash, no credit card or bank act.? This is really a world of marginalizing the aged. Im 65 I don't want to use my phone as a bank or camera.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE CLIFTON S. 
Évaluation :
1

I should have looked inside my trailer beforehand as someone shit in the back of it. I returned the trailer for a clean one. Had the clean trailer returned BEFORE NOON and was charged an after hours return fee. U-haul sucks & doesn't even care.

DANIEL SCOTT L. 
Évaluation :
5

Great customer service. Staff works hard.

Blue D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MORITZ M. 
Évaluation :
5

Easy drop off.

RANDAL EDWARD B. 
Évaluation :
1

The afternoon before pick up I got a call changing my pick up location and the size of my truck from a 15' to a 10'. Then at Oddie Blvd location the women were rude and complaining about being busy. They had NO hand trucks so I didn't get that part of my reservation either. So I reserved ahead of time and ended up with a smaller truck and no dolly. Made my move much harder.

DEAN ALAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Truck had back up camera and aux which was nice. The truck was missing the ‘cabin air/inside air' feature. It would be relevant for wildfire smoke or in my case driving past smelly farms lol.

Timothy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
5

I was anxious about this location since my requested location didn't have the equipment. However, after I arrived, they were most helpful easing my anxiety to make the move a pleasant experience!

GAYLE PAGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIE MARCEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margrethe M. 
Évaluation :
3

Parking lot is quite small. Girl behind the counter was nice. I don't like not knowing my final charges.

MARYBETH A. 
Évaluation :
5

The Manager here is the heart and soul of the company Miguel has worked miracles, I come here all the time and he handles 5 customers at a time and Maria a wonderful lady here and all the staff they deserve more and everything this company can offer, I wouldn't go to any other uhaul place but this one I'm willing to even be a security guard here at night to chase the ppl stealing gas for free love this team

SIAOSITUINIUA K. 
Évaluation :
2

Was there to pick up and wasn't helped for over 30 minutes then was charged double, I'll use Penske from now on

JUDY LYNN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Katelynn was extremely friendly and helped make sure we received everything we need for our move.

AUSTIN COREY E. 
Évaluation :
5

Process was much smoother than in the past.

EDWIN TOWNSEND P. 
Évaluation :
2

They're not accurate and they're not nice and friendly. People in the counter are not nice but the people getting the trucks are nice and friendly

MELVIE O. 
Évaluation :
5

First time moving homes and I couldn't have done it without u-haul!!! Thank you Kaitlyn for the amazing customer services!

KARINA GUADALUPE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
2

I was there for two hours waiting to get my equipment.

Douglas I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Maybe just have one more worker. Other than that, staff was very friendly and equipment worked well.

Michael C. 
Évaluation :
3

Overall service was fine. Definitely would recommend someone to rent from the location if in need of their service. Seems to have a lot of equipment.

ROBERT B. 
Évaluation :
5

Truck was loud (sounded like the engine was inside the cab), no sound proofing on rear of cab made ride extremely uncomfortable. Had to have radio up at least half way to even hear it. Truck drove very wobbly and all over the road. I have driven large vehicles for years and this one was physically and mentally exhausting to keep on the road. This was loaded and unloaded so I know it extends outside of the way the truck was loaded. Not really a fan of using your equipment again. The people and facilities were great though.

JEFFERY CHARLES M. 
Évaluation :
5

All the employees work there butts off love this place awesome service

SIAOSITUINIUA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ari N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA K. 
Non les évaluations ont été soumises pour cet établissement.

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