Évaluations des clients U-Haul at Powell Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Powell Blvd

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Becky F.
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I think that a $25 cleaning fee is absurd. That should be part of the rental process that I'm already paying for. I was not aware of that charge and I was shocked to see that added in. Ridiculous!!!!

Erik E.
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I was charged $14for SafeMove despite declining it both in my online reservation and in person. I noted this during my truck return but was charged for it anyway.

Bryan G.
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Le client n'a pas laissé de commentaire.

JOHN C.
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People at both ends, pick-up, and return were great!

KEVIN M.
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Excellent customer service and communication. Justin Nelson and the entire crew were helpful during the whole process. We rented a truck during the Portland snow storm and we couldn't move the truck for days. When we called to check in, Justin was extremely helpful and understanding. In would not hesitate renting from your location in the future.

Dale M.
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Very good!

Jacob G.
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Le client n'a pas laissé de commentaire.

Mikael W.
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Le client n'a pas laissé de commentaire.

Ian S.
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They guy who helped out was super professional and friendly.

MEIRA H.
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Le client n'a pas laissé de commentaire.

Paul A.
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Clearer signs for customer parking?

David P.
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Le client n'a pas laissé de commentaire.

Liz L.
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Location is key for me. Troy was helpful and explained all key info thoroughly.

Dagmar B.
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I would suggest to check the right turning signal - it was not working at the time I used the van. Besides that, everything was great!

William S.
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Nothing!

Janikka B.
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I was overcharged, due to a typo, and not helped with disputing the fee.

Walter D.
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Good job.

CARLOS S.
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Le client n'a pas laissé de commentaire.

Judith L.
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Very pleased with kindness and covid safety of staff.

Leonard B.
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Le client n'a pas laissé de commentaire.

Sofia C.
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Employees were very friendly and helpful. Would definitely rent from this location again.

Stephen T.
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If you are going to make someone drive 7 hours to pick up a truck don't make them pay for the extra miles. Maybe give them some gas credit

Jasmin T.
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Le client n'a pas laissé de commentaire.

KAREN LARSON C.
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I didn't get my receipt in my email. When I called, it was sent, but I was overcharged. When I caLled about that I was left on hold for 22 minutes. I got an email notice of a refund for a smaller amount than the salesman and I estimated, with no reason for the different amount given.

JASON PATRICK V.
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I rented a box truck online on the Wednesday before our move. When I arrived to pick up there were no longer any trucks available and the service desk said they could not find my reservation. This is unacceptable, they ended up giving me a cargo van which was only good for smaller boxes definitely not suitable for furniture or mattresses. To make matters even worse the window would not go up past the half way point on driver side.

SAMANTHA M.
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Overcharged for vehicle usage. Returned an hour and a half early and was charged more than what was quoted. Friendly and personable staff

Bruce N.
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Le client n'a pas laissé de commentaire.

Mike S.
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First, I never reserved a hand cart, second, the guy on the lot told me he would take it off my order, third, I commented that there was no hand cart on my check-in, fourth, I commented again on my check out, fifth, your asshole guy called me after I dropped it off and accused me of *stealing your hand cart.* sixth, you charged me for cleaning when I swept it clean as required. I will not be back.

Stephen K.
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What what they charge you. My statement does not match what they charged me. Still waiting for the correction...

MUNIRMANAN C.
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Le client n'a pas laissé de commentaire.

NICOLE LOVE B.
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Quick and easy checkout and delivery process.

Leslie S.
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The staff was very helpful and kind. The reason why I say that the equipment was not well-maintained is because the van I rented had a broken right tail light, and I was not aware of this until after I had driven off the lot. This should've been checked before I rented the vehicle.

MICHAEL ERIC J.
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Le client n'a pas laissé de commentaire.

THOMAS E.
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Very competent people to work with

James H.
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Easy drop off and great customer service!

DONALD WILSON B.
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Le client n'a pas laissé de commentaire.

KEVIN SCOTT M.
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Great trailer, great staff, wonderful all around.

Ryan S.
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Disappointment is an understatement: 1) Used online checkout - still stood in line for 30 minutes. 2) Water leaking from somewhere inside - damaged boxes. 3) Rented a hand truck - none present. 4) Asked for refund for said missing hand truck when turning the truck in - was told "I'll deal with that later." 5) And they didn't deal with it later - I was charged for it. 6) When I emailed an inquiry, I've so far (24 hours later) got radio silence, not even a "Thanks, we'll look into this." The impression I get with this location and U-haul in general is, you are understaffed and unconcerned with providing quality service. While waiting in line I observed staff bickering with each other multiple times--it was clearly a tense and unpleasant environment. Staff were pleasant with customers but they certainly didn't have any time to really help anyone.

Michael R.
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Friendly, helpful staff. A good experience.

CURTIS ROY S.
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Le client n'a pas laissé de commentaire.

NAQUEITA ANITA C.
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Le client n'a pas laissé de commentaire.

JOSEPH G.
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Le client n'a pas laissé de commentaire.

laurel S.
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Le client n'a pas laissé de commentaire.

Barbara B.
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Le client n'a pas laissé de commentaire.

Mike O.
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Le client n'a pas laissé de commentaire.

Annette H.
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They were very disorganized. Nobody checked the truck, they told me just leave the key in it we will check it in later... They allowed customers without masks in the store. Made me very uncomfortable.

RAYMOND M.
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Keep doing what you're doing! Excellent customer service. Will always come back here in the future.

Ian V.
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Great time, very straight forward and kind people. 10/10 give them a raise

Paul R.
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Le client n'a pas laissé de commentaire.

Brenda B.
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Le client n'a pas laissé de commentaire.

Jackie S.
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Le client n'a pas laissé de commentaire.

Andrew P.
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Had bigger ball on. Guy looked and said nope too big and walked away while I was holding a 3 way with all sizes. Was an asshole and everyone except one person seemed to be pretty stoned (and I love weed and working but it's not for everyone). Trailer worked great. Little cable to that attaches helper spring was all funked up but little fix and she was good to go

TERESA KAY B.
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Le client n'a pas laissé de commentaire.

Zachary B.
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Refund is taking a long time

Dylan E.
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Le client n'a pas laissé de commentaire.

Jaquline L.
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Appreciate good customer service. The manager was training two other people and he was setting a great example.

JOHN E P.
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Le client n'a pas laissé de commentaire.

George D.
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Have a more accessible parking lot.

MICHELE VALOREE M.
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Over the years I've needed to rent a vehicle for various tasks like moving or clearing out clutter and the folks at the Powell location are always so friendly and helpful. I never leave without a smile on my face. Good bunch of folks!

Dave F.
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Great, helpful, and easygoing crew there!

Tracy S.
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The van smelled like someone had been smoking/vaping in it and there was a vape pen left on the seat. Addtionally as it was raining outside the inside storage part of the van was wet and got some of my boxes wet as well. This was not ideal. Additionally it would have been nice to have been told that I needed to refill the gas tank when I picked up the van. Instead I had to ask about it when I dropped off the van and was told of the fees then so had to make another trip out to fill it up to avoid them.

champ C.
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Quick and easy fantastic service. I only needed the truck for a few hours to move a couch and it was an exceptional deal!! Online truck return after hours was super easy. Thanks!

Jennifer L.
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Give employees a raise!

JAMES STEVEN J.
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The downside to the location is if someone is dropping you off or picking you up, there is no parking lot, really for that. But the staff were great. For the vehicle itself, I think it needs new windshield wipers. Registered in AZ, it had a definite problem keeping up with the rain and road spray on I-5 and could present a problem for future renters.

Margaret P.
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Le client n'a pas laissé de commentaire.

ELLEN SUMMERS T.
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Appreciated the safety check before we pulled out. Friendly staff. Upon return, it wasn't clear where we should park and what should happen when we arrived. Had to trudge from the drop off area into the office in pouring rain only to be told that we should go back out. Oh well. Overall, a good experience.

PATRICK SWEENEY S.
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Le client n'a pas laissé de commentaire.

Tanieca D.
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Easy drop off, friendly staff. Thank you!

Daniel J.
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The truck's windshield was filthy on the inside. The touch surfaces may have been sanitized, but it was unclear. The truck reeked of some kind of cleaning agent, very perfumed, had to roll with the windows down and the heat on full.

jennifer D.
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Le client n'a pas laissé de commentaire.

Dennis H.
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Le client n'a pas laissé de commentaire.

HALEY L.
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First time using usual; the whole gig is quite intimidating. The two employees who helped me were rad as hell! So kind, informative, patient, and genuinely helpful. Y'all not only made it easy, you made it fun. Thank you truly!

Anthony C.
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Le client n'a pas laissé de commentaire.

Sheri K.
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I really appreciate the hard working and knowledgeable staff at this location. Thank you!

john M.
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The staff here is always on point, yet, easy-going and friendly. I have dealt with several of the guys and always leave in a great mood. Price? Is a little misleading. Corporate should do something about that.

Alexander W.
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Le client n'a pas laissé de commentaire.

Samuel S.
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Le client n'a pas laissé de commentaire.

REBECCA ANNE L.
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Le client n'a pas laissé de commentaire.

Peter F.
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Le client n'a pas laissé de commentaire.

Gary S.
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Whoever helped us there ( I don't remember his name) but he was excellent. We were in a bind because our original location did not have the truck we reserved available at pickup. He made a new reservation at this location and directed us to go down there to pick it up.We had movers already scheduled. Luckily they (Jason and Jason Relocations who were also awesome) were able to flex their schedule. When we rushed down to thie Powell location to get the truck the guy that helped us said there was no truck there available and the previous UHaul location (a contracted business with UHaul) did not do the reservation correctly. Luckily they had a trailer we could use instead. This guy there at Powell location hooked it up for us and made it easy to get on our way. We really appreciate his great customer service and sense of urgency. Thanks

Gary S.
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Le client n'a pas laissé de commentaire.

ADAM P.
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Note: there was a problem with the truck gas filler tube, we returned the truck and U-haul people fixed it immediately and got us back on the road. Your people took a negative event and turned it into a positive by doing the right thing!!!

Jeffrey W.
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The passenger and driver's seats had hair all over them. It looked like pet hair. They could have at least vacuumed out the seats and interior. It would also be nicer to have the vehicle parked a little further away from the others. It was a pain trying to even get into the driver's seat with the door only able to open halfway.

Michele B.
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The men working here were super polite and very helpful. I was so pleased with their help to me.

DOUGLAS JOHN G.
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The people at this office, both rental and return, were great. Thanks

Jonathan L.
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The staff are extremely friendly compared to any other location I've been to. Also very straight forward with directions on how to get the rentals quickly.

Carl G.
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Location was fine. App reservations & pickup was not. Showed up to get truck, launch app, which remembers me, but when I go to the reservation I have to log back in with the password I don't remember because I thought the app knew me. Then it asks for a second contact number. Won't take my wife because it says she's already on the reservation. WHY COULDN'T THIS HAVE BEEN DONE ANY TIME IN THE PAST 3 WEEKS? So I have to chase this around w customer service on my move day. More frustrations followed, but that's the one I'll be using as an example of a bad customer experience.

Stacy T.
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Don't give customers the option of returning in the afternoon when making the reservation if something is going to be due at noon anyway

KIMBERLY G.
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Le client n'a pas laissé de commentaire.

Dawn S.
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Let your customers know the total cost before they accept the offer including all of the fees and taxes.

Abrian S.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Great service, staff was excellent. I'll be back!

Stacy B.
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Le client n'a pas laissé de commentaire.

eric T.
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Truck was dirty outside but ran excellent

Adam W.
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The equipment was dirty and damaged. At least one of the employees was high. Another one went on a verbal tirade about the work that needed doing and the lack of support by the other employees. The employees tried to send me off with two unsatisfactory vehicles. The first had significant sidewall tire damage. The second had all the gas siphoned out of it (the gas cap was hanging off). I was never given a copy of the contract for the final vehicle. Terrible service, terrible equipment, terrible attitudes. I called the corporate number and never received a return call from the manager I was told to expect. I believe one of the employees used my credit card information to make a fraudulent purchase after the fact as a retaliation for complaining. (Two days after my encounters and complaints, an unauthorized charge appeared on my credit card. I will never use your company again and will warn away anyone I can! This location should be shut down immediately. Gross Incompetence!

gary S.
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Le client n'a pas laissé de commentaire.

JAMES R.
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The check out process was time consuming. There were some computer problems, but perhaps the process could be streamlined.

RONALD PHILLIP B.
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The beginning mileage on my contract was understated by 25 miles which would have cost me about$20 if I hadn't caught it. The U-HAUL employee blamed the previous user of the vehicle, but that doesn't make sense. U-HAUL checks the vehicles in, and keeps the record. I think it was U-HAUL trying to make more money from unsuspecting users. My advice: be sure to check the mileage before you leave the lot. The vehicle shifted erraticly. It shifted up then down on a level road when I was applying constant pressure on the gas pedal.

Alan H.
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Le client n'a pas laissé de commentaire.

Shaudey R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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