Évaluations des clients U-Haul at Powell Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Powell Blvd

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Michele B.
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The men working here were super polite and very helpful. I was so pleased with their help to me.

DOUGLAS JOHN G.
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The people at this office, both rental and return, were great. Thanks

Jonathan L.
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The staff are extremely friendly compared to any other location I've been to. Also very straight forward with directions on how to get the rentals quickly.

Carl G.
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Location was fine. App reservations & pickup was not. Showed up to get truck, launch app, which remembers me, but when I go to the reservation I have to log back in with the password I don't remember because I thought the app knew me. Then it asks for a second contact number. Won't take my wife because it says she's already on the reservation. WHY COULDN'T THIS HAVE BEEN DONE ANY TIME IN THE PAST 3 WEEKS? So I have to chase this around w customer service on my move day. More frustrations followed, but that's the one I'll be using as an example of a bad customer experience.

Stacy T.
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Don't give customers the option of returning in the afternoon when making the reservation if something is going to be due at noon anyway

KIMBERLY G.
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Le client n'a pas laissé de commentaire.

Dawn S.
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Let your customers know the total cost before they accept the offer including all of the fees and taxes.

Abrian S.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Great service, staff was excellent. I'll be back!

Stacy B.
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Le client n'a pas laissé de commentaire.

eric T.
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Truck was dirty outside but ran excellent

Adam W.
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The equipment was dirty and damaged. At least one of the employees was high. Another one went on a verbal tirade about the work that needed doing and the lack of support by the other employees. The employees tried to send me off with two unsatisfactory vehicles. The first had significant sidewall tire damage. The second had all the gas siphoned out of it (the gas cap was hanging off). I was never given a copy of the contract for the final vehicle. Terrible service, terrible equipment, terrible attitudes. I called the corporate number and never received a return call from the manager I was told to expect. I believe one of the employees used my credit card information to make a fraudulent purchase after the fact as a retaliation for complaining. (Two days after my encounters and complaints, an unauthorized charge appeared on my credit card. I will never use your company again and will warn away anyone I can! This location should be shut down immediately. Gross Incompetence!

gary S.
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Le client n'a pas laissé de commentaire.

JAMES R.
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The check out process was time consuming. There were some computer problems, but perhaps the process could be streamlined.

RONALD PHILLIP B.
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The beginning mileage on my contract was understated by 25 miles which would have cost me about$20 if I hadn't caught it. The U-HAUL employee blamed the previous user of the vehicle, but that doesn't make sense. U-HAUL checks the vehicles in, and keeps the record. I think it was U-HAUL trying to make more money from unsuspecting users. My advice: be sure to check the mileage before you leave the lot. The vehicle shifted erraticly. It shifted up then down on a level road when I was applying constant pressure on the gas pedal.

Alan H.
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Le client n'a pas laissé de commentaire.

Shaudey R.
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Le client n'a pas laissé de commentaire.

Jordan P.
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I've used your services a lot over the last few weeks. I've been impressed every time with the helpfulness of the staff and the smoothness of the overall rental process. Thanks!

Israel V.
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Horrible service but not from this location. I originally reserved a 15” truck to be picked up at 7am at a different location and when I arrived to the original location and I open the app for the contact less pickup it changed the location to a gas station not far, I went to the new location and when I got there the app said I could pick up the truck contact less and to call a contact number. When I call someone in Everett, WA answer saying for some reason it call the wrong location and then she transfer me to the right location and a lady answer which sounded like I woke her up and then she hung up on me. I went to the front door of the gas station which the door was locked and there was a lady inside and when I knock on the front door she looked at me and ignored me. I called again U-Haul and a different lady answer this time and said if I wanted the truck I reserved I needed to wait until 9am since unfortunately the employee forgot to leave the keys inside the truck. I couldn't wait until that time since I had arrange a moving company to be at my apartment at 8am. I had to change to a 10” truck which was at another different location and because I had to get a 10” since it was the only available I had to do multiple trips which ended in more miles being more expensive on renting a smaller truck!! This is not fair at all!! I would never ever recommend U-Haul to anyone I know!!

Erika B.
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The guys working were terrific. Super friendly and helpful. I really appreciate their hard work.

Jacob W.
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Person was on their phone for 5 minutes when I first walked in and I did not receive a call from the location confirming my equipment. Also they did not have a car carrier at the location that was guaranteed to be there. Avoid this location if at all possible.

Laurel D.
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Bill from the uhaul location at Foster Road was so helpful. He didn't have a truck for us, but was able to look one up in the system for us. We appreciate his help so much. The gentleman that rented to us at this location was very nice. He spoke loudly, which was appreciated since we had to "social distance" and stand behind plexy glass. He was very friendly.

TERRANCE DANIEL H.
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Hire more staff to better handle the influx of customers picking up and customers leaving their rentals in the lot.

Howard R.
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Everything was great.

TRENT JOEL B.
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The staff at this location are the friendliest. I've rented vehicles about 8 times the last two months for a huge move and the Powell location is the best so far for customers service. Thank you.

Martin T.
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Parking, general lot access, “flow” of process physically.

brian R.
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friendly & helpful

Kristen M.
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Clean windshields. Check in is a hassle; we can provide our ID prior to pick up for easier processing. Tell us in advance to have a non mask picture for approval. Too much wasted time and energy.

MARK DAVID N.
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Hi, the only problem I encountered was the lack of window washer fluid in the truck. Otherwise, it was just perfect for my client's move! Thank you, Mark P.S. the staff were very helpful and wonderful!

JANICE BARRIE B.
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Le client n'a pas laissé de commentaire.

Ivan D.
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for some reason when I put address into my gps to your location, it sent us to Gresham address, so I had to pay $14 extra for Lyft ride.. Also, upsetting that because we live in Multnomah county there are taxes to rent a car, I was planning to spend $50 less than what I spent

Erika M.
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Le client n'a pas laissé de commentaire.

Jerry B.
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Le client n'a pas laissé de commentaire.

Tae Jin Kim K.
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Le client n'a pas laissé de commentaire.

Toresa M.
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Le client n'a pas laissé de commentaire.

Megan O.
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Felt safe and transaction was easy. This is the only Uhaul location I'll use after trying others.

Kory J.
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Le client n'a pas laissé de commentaire.

JENNIFER ANNE S.
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The person at the desk was wearing a mask which exposed not only his nose, but his upper lip. I should have realized when he said a truck that had just been returned was mine & I asked if it had been sanitized he said, "Let me check", then came back and said it would be ready within 5 minutes. The truck did not smell of sanitizer, but I needed to meet the movers so I left. Later my husband and I took videos & pictures of the dirt & grime on the dashboard (it's clear on his finger after running it over the dash). Then, when cleaning the truck out as per the instructions & $25 fee if not done, we found a receipt that was several days old under the seat. If this is U-Haul's idea of "sanitizing" then it certainly is not following any type of CDC recommendations. If someone will contact me about this I will be happy to share the video I took of the "cleaning" and also a photo of the receipt with a date much prior to our rental date. It is next to impossible to contact U-Haul by phone, so email is preferred. If I do not hear back within the week, I will post the video showing the outrageously dirty U-Haul to forewarn other potential customers of the risk of contamination. Please note that videos like this go viral and I am screen shotting my comments here to show proof I did contact U-Haul about the issue. The only good part were the movers who we ordered to unload the items into storage. They were professional and did a great job. JS

Jon R.
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Great folks.

Ted B.
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Le client n'a pas laissé de commentaire.

Gary C.
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You guys ROCK, seriously I have been using your services for years, My dad used the Foster Rd, Uhaul back in the 70s I love and appreciate you all. Sincerely Gary Cheuvront , PS My mom Darlene Spencer feels the same. Thank you

Neamhain V.
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Le client n'a pas laissé de commentaire.

RANDALL PAUL L.
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Employees were extremely helpful and confident in their work.

SHANDEE DANEEN W.
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Staff was super funny and friendly! I always use this location when I need a u-haul. Keep up the good work!

Kate R.
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Le client n'a pas laissé de commentaire.

Grant I.
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Le client n'a pas laissé de commentaire.

RON K.
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"Everyone was friendly and service very good. Thank you.

Ezekiel M.
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Le client n'a pas laissé de commentaire.

Willa M.
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Charged the $25 cleaning fee even though I carefully swept out the truck!

Traci F.
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Nothing. It was friendly and fast service

Sadie G.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

Hannah F.
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Everything was great - so easy and reliable and the vehicle was clean and check-out and check-in so quick. Only complaint - it was very disappointing that your quoting tool doesn't include the county tax. Nor did you warn about it in the reminder emails; it was a surprise when picking up the vehicle. I hope you can update your system, because it's no fun to find out that there are hidden fees.

MAXFIELD F.
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Very nice front counter representative

Alyssa T.
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Le client n'a pas laissé de commentaire.

Mark R.
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Le client n'a pas laissé de commentaire.

Donald M.
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Le client n'a pas laissé de commentaire.

Rachel A.
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Great customer service, easy to pick up and drop off.

Andria G.
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Wouldn't let my 2 year old use the restroom.... I understand covid but she's 2 and potty training. I mean it's a baby come on. The Clackamas and foster rd location both have the restrooms open. Unfortunately this is the last place I want to book something from

ERIC JAMES L.
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Le client n'a pas laissé de commentaire.

Sheila P.
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Le client n'a pas laissé de commentaire.

AUNG H.
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Everything went seamless. I used 10' truck for 2 hours and returned it without any problem.

Richard W.
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Le client n'a pas laissé de commentaire.

Katherine L.
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Staff was really friendly & helpful

Gerald M.
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Le client n'a pas laissé de commentaire.

THI T.
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Friendly, professional, courteous and great serviced

Martha G.
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On my return trip the tire pressure registered low. The lack of anyone wanting face-to face contact meant I was shoo'd off without reporting that.

Cristy B.
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Just terrific service. Troy, Justin and Andrew were friendly, efficient and committed to providing a covid safe environment. My best uhaul experience ever

Karin B.
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This is an awesome team of friendly, helpful employees! Keep doing what you're doing!

Walter K.
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I used this location one multiple occasions and wouldn't hesitate to recommend them for rentals, moving supplies and/or hitch installations.

Sarah F.
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Le client n'a pas laissé de commentaire.

FRANCES ANN S.
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Le client n'a pas laissé de commentaire.

Richard E.
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Le client n'a pas laissé de commentaire.

Allison G.
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Le client n'a pas laissé de commentaire.

KIM B.
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Le client n'a pas laissé de commentaire.

FLOR M.
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The service was horrible and will be calling to get a refund

MARK STUART R.
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its not your fault but there is very limited parking for customers!

Rita S.
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Awesome service! I reserved online and checked out at the locations counter. Fast. Efficient. Helpful. I would definitely recommend this location to others.

Christina W.
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Le client n'a pas laissé de commentaire.

Holly S.
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Train your people on their jobs and customer service in Maplewood. Chaotic. Very nice people, but seemed like no one had any training, including the manager. That would be helpful for everyone. Portland location was great. Very professional.

Holly S.
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Excellent! So nice. Completely different experience than when we arrived in MN.

Chris M.
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Arrogance and poorly veiled distain from our check-in attendant. And we waited, waited and waited to be assisted when we first arrived. No prompt or friendly service. However, the woman who called to confirm the day before was outstanding. She helped us change our pick-up time and added items to our rentals.

Bridget K.
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My feedback is more for the customer service by phone. I had to call 3 different times to confirm the correct time for my reservation. Then they changed the address without letting me know because a truck was not available at my nearest location. I was blind-sided the morning of my move which was very stressful. On top of that, I reserved mobile pick-up before office hours and later was told that they didn't have mobile reserved for my reservation. Please improve attention to detail and customer service remotely.

SEAN C.
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i've been going to the 48th and powell location since 1985. i've never had a single problem. the guys there are great. will always go back.

MATTHEW JACOB H.
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App was not working to let us check-in. When we went inside to get help the front desk person was pretty rude and told us we need to check-in online. We tried for another 10 minutes and went back to him saying we weren't able to check-in online. His response was that we'd be charged 17% tax for checking-in in-person instead of the app. We didn't really care but the way it was handled was off putting and made us not really want to go back to that location.

Anna R.
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Very friendly and helpful staff!

Linda F.
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Le client n'a pas laissé de commentaire.

Kristen S.
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Your team was great and accommodating, but the app for pickup is awful. I'd recommend to corporate that the app is overhauled. I waited 20 minutes without indication that my pick up was being approved and had no idea what the status was or if I could even pick up the truck.

Jason F.
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No improvements needed. All of the employees were friendly and professional.

Brian S.
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Le client n'a pas laissé de commentaire.

Lowell B.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

MICHELLE C K.
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Even though I spent a lot of time online making the reservation & checking in, I had to repeat & give more info when I picked up. I don't feel I saved any time like promised. Then, the trailer they gave me leaked like a sieve. The mattress I hauled was soaked by the time I reached my destination. Overall, very frustrating.

Philip L.
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Le client n'a pas laissé de commentaire.

June C.
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Le client n'a pas laissé de commentaire.

Jamie I.
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The gas tank had a hole in it so when we got gas it all spilled out onto the ground.

Dayna B.
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Le client n'a pas laissé de commentaire.

max W.
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Online app was a giant pain to use for both picking up the truck and dropping it off. It took me over a half an hour each to check in and check out. There was an after hours fee of $20 that was not disclosed ANYWHERE when it gave me the option to pick up the truck when the branch wasn't open.

Patrick D.
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Le client n'a pas laissé de commentaire.

JASMIN T.
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Best staff ever. Overall customer service is *chef's kiss* 10/10

Non reviews have been submitted for this location.

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