Le client n'a pas laissé de commentaire.MARIA T.
Customer Reviews for U-Haul at Shadow Mountain
Pour nous contacter
Phoenix, AZ 85032
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The associates were very kind and very helpful! I felt their good attitude towards my needs.ELOY G.
Took over 24 hours to check trailer in after dropping it off.TIMOTHY ARTHUR C.
Le client n'a pas laissé de commentaire.Edgar R.
Le client n'a pas laissé de commentaire.JANET P.
I don't know how it could have been any easier for me. The staff was friendly and competent, and the equipment was clean and in excellent shape. U-Haul gets an A+ grade from me for this experience. Good Job!TIMOTHY R.
The two service gentleman were excellent they went above and beyond to take care of us. One thing I do not like about the company in the process as a whole is the inability to have flexibility to take back vehicles to a location that is close to the other one. I was told that I could extend my time need be and when I try to do so I was told I had to come back with the vehicle I was a little confused on that but it was not the service boys fault it was the overall appointments made from the customer service hotline but this location and the two gentlemen working there are awesomeLINDSAY E.
Le client n'a pas laissé de commentaire.Cayenne K.
Le client n'a pas laissé de commentaire.ABDUL B.
Le client n'a pas laissé de commentaire.KURT S.
Everyone was very friendly, efficient and helpful.ERIC H.
Le client n'a pas laissé de commentaire.DONALD F.
Le client n'a pas laissé de commentaire.Elaine W.
You are already doing the best guysJOSEPH N.
The staff went way above what I expected!!!!! They were so helpful and knowledgable. It was a real pleasure to work with them !!!!!!!WAYNE C.
I'm a realtor and have sent many people to this to this location...The manager (victor) is solution driven and all about excellent customer service...The staff are pretty amazing, it's obvious that they care. I have seen them go above and beyond on several occasions. GREAT JOB!RALPH M.
Le client n'a pas laissé de commentaire.ROBERT V.
Le client n'a pas laissé de commentaire.Sean E.
Everyone was went far above and beyond to ensure I had a great experience. I've said it before and I'll say it again, Great guys and a pleasure to work with. Excellent.SCOTT R.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.DAVID W.
I was a little annoyed when arrived at 9:00 am that I had to wait for the customer service agent to log in. Really?DAVID S.
Truck was ready on time and the online check-in made the process much easier and faster.Douglas C.
Le client n'a pas laissé de commentaire.JOSHUA C.
That was the longest it has ever taken by far to get in and and leave with my rental. also, The car trailer I rented had a problem with the brakes locking up and hammered the shit out of my low mileage truck. I have used Uhaul many times in the past without a problem but, this last time was a disaster.TERRY N.
Le client n'a pas laissé de commentaire.ANTHONY B.
Le client n'a pas laissé de commentaire.Ben D.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.MICHELLE H.
I don't know the guys name, but I was greeted with a smile and great attitude! At both locations I received an excellent customer service experience.ROBERT F.
Le client n'a pas laissé de commentaire.WILLIAM F.
Le client n'a pas laissé de commentaire.RACHEL U.
Le client n'a pas laissé de commentaire.PARVIZ A.
The U-Haul rep was thorough, professional and courteous. Checkout could not have been any better. After a very brief wait the tow dolly was ready for hookup and vehicle inspection. Having never used a tow dolly I had a few questions and they were fully answered. I felt ready to tow. Even the restroom was clean. Five Star location!!!scott K.
Nothing really. Very friendly and efficient teamGEORGE E.
Everyone involved did a great job. ThanksSKIP M.
Le client n'a pas laissé de commentaire.Samantha F.
Jose was super personable and helpful.ROBIN R.
Wanted to purchase straps, grabbed a package, and then was told that I could not purchase it because it wasnt in your system? Poor work around, the clerk had no idea how to handle, lost an upsale in my opinion.BRUCE B.
Tanks guysCHRISTOPHER B.
Le client n'a pas laissé de commentaire.GERALD M.
Le client n'a pas laissé de commentaire.jame M.
Great customer service, staff was very knowledgeable and personableYESENIA M.
Keys were in the wrong lock box. This delayed the pickup time of the truck.Zachary B.
I rented a truck truck few weeks ago from this location and the gentleman who checked me in was great. The woman who checked me out when I returned the truck was terrible. This was the same woman who checked me in this time. She didn't have a name badge on so I don't know her name. Her service is terrible! I work in customer service so I deal with people all day. I would come back to this location if I had to, but this employee is terrible.MATTHEW L.
Nothing, as my experience was really good. Very fast and and happySANJEEV R.
The guy at the front was very nice and helpfulDANIEL C.
Le client n'a pas laissé de commentaire.Margaret K R.
Le client n'a pas laissé de commentaire.KEITH K.
Le client n'a pas laissé de commentaire.GARY B.
The personnel at the location were helpful, friendly and competent. The entire booking process was the problem (after problem, after problem).KURT H.
Le client n'a pas laissé de commentaire.EMIL K.
Le client n'a pas laissé de commentaire.ERICA C.
Le client n'a pas laissé de commentaire.ERIN S.
Le client n'a pas laissé de commentaire.MEGAN W.
Le client n'a pas laissé de commentaire.BRENDA KAY G.
Le client n'a pas laissé de commentaire.Jerome B.
Best Uhaul location EVER!WILLIAM W.
Le client n'a pas laissé de commentaire.KRISTINA C.
Very helpful, pleasant and.efficient. Extremely easy pickup.GARY J.
Asked to coordinate app etc? (after hours during equip drop... after exhausting day of moving) , not a welcomed challenge ( not warned about). How to lock the truck and equip inside it ( padding blankets, dolly)with padlock after hours ?... figured it out finallyWILLIAM K.
Your employee with whom we interacted is amazing. We loved talking to him and appreciate his helping nature. Such a great customer satisfaction we received.VIVEK N.
Website is confusing. I had to call the pickup location to change to a bigger truck. Truck was mechanically old. Staff at location was excellent.JOHN M.
Le client n'a pas laissé de commentaire.LOUIS T.
Le client n'a pas laissé de commentaire.Kevin K.
Many thanks to Salvador for a great check in experience! I messed up the reservation online and took time to update arrangements. Thank you for making trailer pickup the easiest part of my day!JARRON T.
Victor was kind of nice I went out of the swing for anything I asked for. Facility was nice and organized we were tended to as all customers immediately.CECILIA B.
Le client n'a pas laissé de commentaire.JESSICA R.
Le client n'a pas laissé de commentaire.SONIA M.
Le client n'a pas laissé de commentaire.TIFFANY W.
I had a great experience today. I ended up needed my rental longer and was accommodated nicely.AMBER L.
Le client n'a pas laissé de commentaire.LAUREL A.
Staff is very friendly and ho out of their way to help! Julio, Salvador and Vincent are the best!!!!!LISA S.
Great customer service and friendly staff.JEFFREY K.
I was overcharged even though I called and informed for my delay by few minutes. Not Happy.ROBERT N.
Sal and Vincent were GREAT as always...Thanks Again!!WILLIAM H.
Great experienceBRIAN M.
Victor is the best!! Personable and friendly!!BRUCE D.
Le client n'a pas laissé de commentaire.TIMOTHY E.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.JEFFREY I.
Le client n'a pas laissé de commentaire.JACOB M.
Nothing, Sal and Vincent are terrific assets to the Uhaul organization, as always Thanks AgainWILLIAM H.
At least one extra Employee to assist customers wont hurt, there's usually only one employee inside the store. Other than that, the place is great. 4 and a half stars.LUIS M.
Vincent is the bestCHRISTOPHER B.
Keep up the good work!REX R.
Friendly staff, clean and ready, accurate, correct. Easy pick up and drop off process.ANDREW H.
I recommend improving communication. When we picked up, we were told if returned more than 2 hours late we would be charged for another day. When they called at the 2 hour mark, I was unable to get to the phone and when I called back I had to wait on hold several minutes with the corporate line. When I finally spoke to someone they said they would let the store know our return time would be another hour later. It didn't seem like a problem to them. When my husband returned the truck, they stated they had tried repeatedly to call me. This is untrue. I missed one call which I returned immediately. I recommend the employees leave a message with a direct line and not lie to customers about contact attempts.GREGORY P.
It annoys me that I have to work to find this location when searching. It is the number 1 option around hands down.GEOFFREY Y.
Le client n'a pas laissé de commentaire.AUSTIN S.
Le client n'a pas laissé de commentaire.ADRIAN C.
Le client n'a pas laissé de commentaire.YVONNE B.
Thanks to Sal and Sean -- friendly, efficient, top-notch service.Russell W.
Le client n'a pas laissé de commentaire.JASON M.
Your staff member; forgot her name, but she said she works weekends. She went above and beyond! She was so friendly, professional and gave amazing customer service! If only every business could have employees like her! ( tiny, dark hair dark skin, lovely individual) :)CARRIE G.
Uhaul puts their business above their customers with their return policy. Despite having reserved a different drop off location, I was forced to go here. Your business model is embarrassing. Your inventory management isn't the customers responsibility. If a drop off location isn't available, then why is it an option at checkout? Really poor business!!KEVIN D.
Jan and Vincent were great as always to deal with...just a very well run facility, ThanksWILLIAM H.
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