The vehicle rented had transmission issues that made driving very cautious. Due to shortness of move it was a concernMark F.
Moving Truck Rental in Phoenix, AZ at U-Haul at Shadow Mountain
Pour nous contacter
Phoenix, AZ 85032
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Phoenix, AZ 85032
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The associate claimed that the gas would be filled 5/8ths full, however it was only 1/2 full. Secondly, while not even getting out of the parking lot yet the gas odometer had slowly gone down to the next marking lower than the 1/2 mark. Which meant we needed to fill the tank up even more because it went down so fast and I didn't even move. Thirdly, nobody checked that the truck door was secured and the back door had lifted while I was driving and I upon arriving to my destination I discovered this. Organization, clarification, professionalism needs to be taken a lot more seriously at this location.Scarlett S.
We are repeat customers, over the yrs, and have always had a positive experience with team at this store.ROBERT T.
I like the way I can drop off at any time. Staff was nice when I picked up.Kenneth H.
Communication was terrible, the check in manager was really hard to deal with, overall the service was not good.ROBERT G.
The crew was friendly and helpful! They answered all my questions and got me exactly the truck I needed. Will be using them again for my next move!JASON F.
Shannon and Sal were really terrific - pleasant and professional. Five stars for them!GEORGE F.
I reserved the trailer online for 14.95. I was charged double when I picked it up. Apparently because it was Friday, according to the desk person. It was not made apparent during online reservation that I would actually be paying twice the price. . The lady who processed my reservation was disrespectful and unknowledgeable. I want my money back. This location is ripping people off. I want a response from a regional manager.DARREN N.
The manager and staff at this location are always very friendly and helpful. It doesn't seem to be an extremely large location however they virtually always have what I need when I need to rent a truck or a trailer.CALLEN W.
Great Customer service like always. See you in a few months. Thank you.SHAWN N.
This is the 3rd time I have dropped off trucks, very efficient and clean and very quick to take the trucks,mike K.
When we picked up the truck I was given paperwork that did not indicate gas level, I didn't look at gauge as I relied on the paperwork being accurate and complete. I am still waiting for my bill to finalize and hope it doesn't overdraw my account and result in NSF fees. If not for this issue I would have given them 5 starsJUSTIN S.
Impeccable service always - thank you again!JOSEPH J.
Super quick met us as soon as we drove up!Christopher B.
great staffRaymond R.
Victor is the best? Personable, friendly and helpful!!BRUCE D.
I went to pick up the truck I reserved. The truck was there, but the attendant couldn't find the keys. The attendant called another location and found me a truck. Driving to the next location to pick up the truck cost me $70 dollars. I had hired movers for a specific period of time and because of this inconvenience we had to extend their services for an extra hour. I want to note that the attendants at both locations were very friendly, but not that helpful. I got a "sorry" from the first location and a "you have to call the 1-800 number" when I explained to the second attendant that their mistake is costing me money. Just got the sense that they didn't care.SCOTT D.
Service was fast and easy! Friendly!STEPHEN V.
Very friendly staff and very quick and helpful and easy to use, small drop off parking area, but the staff are very quick to get you in and outWilliam K.
no problems, the rental process was quick and professional and there were no issues with the rental truckMARY S.
Customer service was absolutely outstanding!! Both check in and drop off. Very convenient and well organized. All supplies available and reasonably priced. Highly recommend this location!!Kelly H.
Nothing - great experience from start to finish. My agent was great.Jeff R.
The location is staffed by knowledgeable and friendly people and is well stocked with what the customer would need to successfully and safely move/haul their belongings. A little more curb appeal would attract more customers.DUSTIN M.
Thank You Sal for your professionalism and dedication to keeping things rolling even when the system was down. Well Done Sal !!FRANK C.
Van was given without any gas at all. Surprised that I could even make it to the gas station. I returned the van with more gas than when I received. Also showed mileage which was 12 miles different than starting on paperwork. Since you are charged by the mile, this was also not a good sign at all. Took photo and sent via website. I had pre-ordered a pick up truck and when I arrived, there was no pick up truck and had to take a cargo van instead. There is no signage out front, but I was told off that I came in the wrong driveway when I arrived and accused of creating a dangerous situation. All I can tell you is... get some clear signs out front and provide the customer with vehicle ordered and lastly - make sure it is ready to go with some gas in it. I sent in photos to show no gas and the mileage - hope you got them to show this was true. By the way... the extra little charge for inaccurate mileage reading was just the cherry on the cake. I will never order from U-Haul again after this experience.BRIAN D.