Way too far from where we downloaded trailer, there was a location next to where we downloaded but we were sent past midtown in horrible traffic.Hinkle D.
Customer Reviews for U-Haul at University Texas
Pour nous contacter
Austin, TX 78722
(1 block north of 38 1/2 St on Northbound access rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Staff was rude and not helpful! Truck was fine, but there is a great opportunity to work on customer service at this location.RUBEN O.
Le client n'a pas laissé de commentaire.Terry P.
Le client n'a pas laissé de commentaire.Pedro M.
All staff helpful and friendly.DAVID S.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Daniel M.
Get rid of the current staff. I was talked to like I wasn't a human being. And then they're trying to charge me for the van keys. Horrible Service.JOELL W.
Le client n'a pas laissé de commentaire.Emily L.
I ordered 3 dollies (1 box dolly and 2 furniture dollies) that were not provided.Lucas M.
The online system had overbooked their equipment, but the girl working at the desk did a great job of making up for it by finding us what we needed. She was helpful, resourceful, and kept her cool while others waiting were growing impatient. Kudos to her and THANK YOU for making our move easier! The only downside I had was nothing to do with the people working there - when I returned my truck afterhours, others had just parked their returns in the drieway, leaving barely enough room to get my 20' truck off the road and into the lot. I made sure I was a safe distance into the property and was then able to complete my return/online check-in. I know it isn't something the location can control, but it's worth noting for future rentals.Elizabeth H.
Le client n'a pas laissé de commentaire.Alejandro R.
Le client n'a pas laissé de commentaire.TAMMY C.
Le client n'a pas laissé de commentaire.Cyrus M.
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Le client n'a pas laissé de commentaire.MEREDITH P.
Get Apple Pay working. Very frustrated that I had to give the agent a different card so he could enter the numbers manually. Moronic, lacks privacy and security. Agents should not be swearing/dropping f-bombs. Have a little more professionalism. I admit, it may have been a mistake, or it may have been a devious attempt by the agent to get more money. Regardless, I had to question the dollar amount because it seemed high. Sure enough, basic insurance was included even though I had said "no" when I made the reservation and when I answered his question about it. Seriously, stop trying to upsell everything! The trailer had not been swept. I had to ask three times to get the furniture pads, and the site didn't have dolly's (I admit, I did not ask for one at the time of reservation).TIMOTHY R.
Le client n'a pas laissé de commentaire.JAYLA T.
Le client n'a pas laissé de commentaire.GREGORY F.
Le client n'a pas laissé de commentaire.ROBERT A.
Person at the counter was very rude and impatient. I also declined the additional insurance and still got charged. I returned it after hours and got charged an extra fee. Same person offered I could return the truck after hours but never mentioned any extra fees. This person should not not be at the counter, simple as that.GREGORY B.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.CONNOR A.
Le client n'a pas laissé de commentaire.Jennifer A.
Le client n'a pas laissé de commentaire.Ronnie H.
customer service excellentKirk S.
Le client n'a pas laissé de commentaire.STEPHEN L.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.JESSICA V.
Equipment top notch, pickup was perfect, and location as well. I would have rate you guys with 5*... BUT unfortunately you have an employee who does not know what customer service is, and on top of that is rude and arrogant. She really ruined what would have been a nice rental experience. She is african american, long blonde dreadlocks, eyeglasses. Was rude to me over the phone and even more at the office. I was there this Sun 25 April at 2pm. I will not recommend this branch to anyone I care for - not worth to deal with people with such bad attitude as this girl.Pedro N.
Didn't have 2 dolly's that I asked for.DAVID S.
First off.... you guys made me run around all over town to find a 20 foot truck. You changed my reservation in me at 7:22am when I'm about to pick up a truck at 8. Didnt have one anywhere near me despite me making a reservation 3 weeks ago. You guys forced me into a smaller truck, charged me 20 dollars more for it and then walking into this location, my mask had broken so I put my shirt over my nose and your guy tells me it's not good enough. Luckily another customer came in with an extra. But this was complete bs for me to be running around all over town to find a truck that should have been available to me at the original location I had chosen. Not a very cool experience.ERIC Y.
Le client n'a pas laissé de commentaire.Damian G.
The staff was very kind and helpful!Alli P.
The gas was syphoned by the homeless people. So when we picked up the truck it had NO gas in it. It was on E. We barely made it to a gas station to put gas. Then when we got home we noticed leaking gas. It was where the gas was syphoned and the uhaul location didn't make the choice to put it back together before we picked up.Bobby G.
Le client n'a pas laissé de commentaire.KEALI'I KILINAHE B.
Didn't mention gas mileage over limit.XXXANGELA H.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.David A.
I reserved the truck online. I had problems with the website, then figured out it worked on MS Edge, but not Mozilla. Not a big deal once I figured that out. The reservation and return I did on my smart phone. Overall it worked well. Now that I have been through the process, next time it will go that much better.WILLIAM O.
The staff made it very easy to drop off my truck and get back on the road. It was easy to work with U-Haul and I would definitely use them again for my next move.David K.
The manager went out of way to help me with a very bad situation. He was awesome and turned my stress and scared state into calm and happy.BARBARA R.
Le client n'a pas laissé de commentaire.JEREMY V.
Have a better understanding of your vehicles that are available for paying customers.SETH M.
Le client n'a pas laissé de commentaire.Arhant G.
Le client n'a pas laissé de commentaire.Shen-jie S.
nothing, just continue to consider customer's opinions or suggestions, thx, jgJohn G.
Le client n'a pas laissé de commentaire.Leighton Q.
Le client n'a pas laissé de commentaire.MICHAEL O.
Le client n'a pas laissé de commentaire.JAVIER C.
The manager was really rude and for no reason at all. I straight up told her her attitude toward me was completely unessary and uncalled for. Do better U-haul..Amanda Q.
I've been going to this location since 1983! Always nice, helpful folks! GGREGORY F.
The young lady working at the front desk gave exceptionally poor service. Overall, she was very rude and had a bad attitude. She got incredibly irritated when we didn't understand what address she was asking us for. Then she told us the instructions on how to go find our U-haul so fast we could barely follow what she said, and she just turned and walked away. And then when we came back in the office after inspecting the vehicle, to make sure there wasn't a next step, she stared at us like we were dumb. I swear, it was like talking to a disinterested teenager. Horrible.BENJAMIN JOHN H.
Le client n'a pas laissé de commentaire.Kara C.
The customer service Representative was great and knowledgeable. Stellar service.DAMON C.
Le client n'a pas laissé de commentaire.DAMON C.
the team here was super helpful. They even changed my reservation to "in town" instead of the "one way" I originally booked to save me money.WILLIAM N.
I would and will never recommend Uhaul to anyone after my experience. In fact, I will be warning everyone I know about using Uhaul. The employees were completely demeaning and beyond disrespectful to me - I was shocked!! I have never witnessed such disgusting, lazy, and belittling customer service. And after checking the reviews, it is clear that I am not the only one that has been treated in such a way. Even worse... Uhaul's Customer service's only advice (and solution) was to go back and wait for the general manager to explain their employees behavior. However in the middle of a move that is not a timely, or reasonable, or realistic expectation. I will never use Uhaul again after my experience. And I am utterly disgusted by the lack of support and investigation by Uhauls corporate customer service.Stephanie B.
Le client n'a pas laissé de commentaire.WILFREDO F.
Le client n'a pas laissé de commentaire.BRETT S.
Le client n'a pas laissé de commentaire.Kasie F.
Le client n'a pas laissé de commentaire.Robbie A.
Le client n'a pas laissé de commentaire.Cody E.
Provide safe, fully functioning equipment. My experience was absolutely egregious. The car carrier was not safe. The brakes were not functioning properly.MATTHEW P.
Mr. Michael was very professional and courteous, he is the guy for the job, two thumbs up.ROBERT W.
Le client n'a pas laissé de commentaire.Jennifer B.
Staff was curt and condescending. My truck had been double booked and they acted like it was my fault. Otherwise it was a good experience.HEIDIJOHANNA W.
Le client n'a pas laissé de commentaire.RYAN W.
Nothing. The guys at this location were awesome and super helpful. I really appreciate the hard work they put in to ensure I had an easy move.Alexander C.
Le client n'a pas laissé de commentaire.SCHUYLER D.
Le client n'a pas laissé de commentaire.yolanda M.
I would like to get my invoice, I never got my final bill.DAVID C.
Le client n'a pas laissé de commentaire.SAMUEL B.
Everything was great. I highly recommend Sun West Moving! Crandell was very prompt and communicated with me every step of the way! I cannot recommend him high enough. He delivered everything on time and with great care.CRANDALL A.
Guys there on the lot were friendly and cool.Charles G.
Misleading on price upfrontPHILLIP S.
Le client n'a pas laissé de commentaire.Jenell C.
Remind them that the U-Haul truck and trailer are available to rent as well. (We needed to keep the U-Box on the trailer on the street for a quick loading.)Kristin K.
Le client n'a pas laissé de commentaire.LEROY J.
Le client n'a pas laissé de commentaire.WAYNE F.
The only real issue was lack of parking. If you can get dropped off to pick up your Uhaul then it's greatDANIEL H.
Le client n'a pas laissé de commentaire.MONICA N.
Le client n'a pas laissé de commentaire.Chas B.
At the location always go toGUADALUPE T.
Le client n'a pas laissé de commentaire.JESUS D.
They could not find the keys to the truck so had to clean and make ready another..delayed me getting going an hour.MICHAEL E.
Staff was very friendly. One of best U Haul experiences to dateGarrett W.
Le client n'a pas laissé de commentaire.PAMELA G.
Set my pick up for 0800. Selected mobile check in. Ended up having to get key from inside anyway. Store was supposed to be open at 0700 but wasn't. Had to wait until 0825 for another individual to come open the store. Very disappointing.MARCOS Z.
Hire more employees.PHILLIP ROY K.
Le client n'a pas laissé de commentaire.STACY F.
Need more staffing.....the morning I rented it was a one man show and the individual working was doing his best. It was a 1-1/2 hour wait for an online rental.Michael P.
Have more than one employee working on a Saturday morningMark V.
Le client n'a pas laissé de commentaire.SEAN S.
Took them over 30 minutes after my pick up time for them to get the truck ready. They had lost keys to other peoples trucks ahead of me which dragged it out.Christopher J.
Le client n'a pas laissé de commentaire.AMANDA P.
Excellent service!!!MIGUEL C.
Merci.James T. | Expérience générale
Service was excellent, all of the staff were very friendly and helpful. My move was very easy!Daniel Z. | Expérience générale
I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.John R. | Expérience générale
Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very wellKathryn G. | Expérience générale
Fantastic!Stacy R. | Expérience générale
Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.Michael C. | Expérience générale
for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.dipanshu m. | Expérience générale
AucunFRANCHOT C. | Expérience générale
Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommendRachel L. | Expérience générale
We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!Hailey T. | Expérience générale
Staff very helpful, pretty smooth process all aroundStacey C. | Expérience générale
Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.Victoria Z. | Expérience générale
Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.Jacob S. | Expérience générale
Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.Alexander G. | Expérience générale
Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!Catherine C. | Expérience générale
I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.Johanna R. | Expérience générale
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