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Kenneth HansonCustomer Reviews for U-Haul at University Texas
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keeping the same smile, attitude, helpfulness and looking great for head to toe casual dress 👗
LAROY JOHNSONThe team was extremely helpful, and it was very smooth. I really appreciate that U-Haul had kept up with their tech. It is an unexpected company to do this, but it's been made to be easy, efficient, and user-friendly. Kudos to the whole company. A+ experience and particularly good staff at this location today.
Brian IrelandThe truck we originally were assigned had some broken parts inside the cab. We requested another truck and we're given one which we appreciated
Erica HeringGreat knowledgeable staff!
Jacob VillanuevaMy experience at this location was great. I rented a 10' truck and auto transport one-way for Austin to Philadelphia. I had never towed a car prior to this, so when I when the employee was attaching the auto-transport to the truck I asked him to show me how to secure my car to it. He very patiently and thoroughly walked me through step-by-step. Then he answered all of my follow up questions and gave me some helpful tips. I think that he went above and beyond. I'm happy to report that I made it to Philly!
Alejandra CoronelGreat staff & easy rental process!
Edgar TabulloVery friendly and nice service - thank you
max vossThanks
Ruben MartinezVery helpful and kind. Great communication. Informative information about how uhaul works.
Jacob GilmoreStaff was nice ,neat and prompt
Sylvia Ramongreat customer service,
Johnathan SwansonVery kind and friendly. They went out of their way to help me extend my days, and made sure I was well taken care of. Very personable.
Simon CarlsonThe team was very helpful when returning the truck. Impressive level of service.
Katherine HeddlestonMissing dolly Lighting was done wrong Poor communication
Taylor GallagherThis location was super easy to access. The second I pulled in they came outside to greet me. Showed me where to park AND helped unhitch the trailer. Amen.
Taryn HernandezTruck wasn't ready on time. They did not have any of the supplies that I ordered.
Jacob Drinkardfriendly staff. got to it quick. wuote given right after. perfect. thank you!
John RegaladoExcellent service à la clientèle. The motorcycle trailer gate is a little too short. If it was maybe a foot or 2 longer it would be great. Loading my motorcycle i hit the oil pan and made a hole. It's to steep to load a motorcycle. Other then that it was good.
Joshua CamachoNothing could be improved. It was a great experience. Although my vehicle had the setup needed to haul a trailer, I personally was tentative about the process. The lady that helped me was very experienced and put all my concerns to rest. It was a very easy process.
James russelI was provided with blankets that contained urine and feces. Additionally, I was charged for cleaning for not folding the blankets… I am so disgusted with this store. I will be sharing this review on Google and Facebook if something isn't done about this.
MASON DAVISVehicle was in very bad condition. Mechanically and aesthetically.
Alyosha Kositzki-MetznerThe man at the front desk was nice, thank you.
Heinrich BaysingerThe location charged me for more fuel than I used.
Jesus AllenThe mobile option makes things quick and easy for pick up and drop off, best thing ever!
Mia GarzaThe gentlemen was extremely rude and mean spirited. He was mean giving directions and was not helpful at all.
Irby FosterI would not recommend this location to the next customer because they did not have my supplies available when I arrived. I reserved a truck, dolly, and furniture pads online. When I arrived for my scheduled pickup, I was informed that they did not have any dollies or furniture pads on hand. The employee called the next closest location and was able to reserve them for me, which I really appreciated. However, it was a huge inconvenience for me to then have to return these items to a different location, instead of just being able to leave them in the truck at the first location.
Alejandra CoronelWILL ASK FOR THIS DROPOFF LOCATION AGAIN = WAS GIVEN A SUBSTANDARD AIRPORT DRIVE LOCATION AND THE ONE PERSON THERE WAS NICE AND TOLD ME THEY HAD NO ROOM AND HE RECOMMENDED ME TO THE NEARBY UHAUL CENTER ON I-35 FEEDER ROAD. PLEASE DO NOT SEND ANYONE TO THE AIRPORT ROAD LOCATION - NOT GOOD.
Wilton BunnI would never personally recommend this Moving method to anyone. Their customer service representatives are outstanding, I can honestly say that if it wasn't for them, this whole thing would've been a living nightmare. Even though they all tried to correct all the issues that were going on only a few of them in the end got corrected. We contacted them on several occasions to get the address changed. Each time they said it was correct but it really wasn't. They ran my credit card so many times and it declined because they had the wrong address, that it eventually lead to the fraud department contacting me. The reservation was wrong, it was supposed to be for three U boxes because I had to add one and they only had the reservation for two. The mailing and billing address was wrong that led to the majority of these problems. I did not get the insurance that I asked for, the insurance that I thought that I had wasn't even there and I didn't find out until I needed it because my refrigerator was broken and then I found out that even if they had added it, I wouldn't have been covered. because there is two different insurances, that they offer one for the U box and mileage to where your destination is going. And then another one that covers damages to your property. In the end, they don't specify how the insurance really works. They leave a big chuck out which makes the renter in a pickle. I was finally able to close out the account four weeks longer than it should've taken and they still had the mailing and billing address wrong on my closeout receipt now mind you no joke. This is about 90 phone calls later. This just a few major issues that I am speaking of. There are many more. Think twice before considering using U Boxes for your next move.
Mary StacyI ordered 60 blankets/moving pads, but only 10 were available
AUSTIN GREMPDidn’t have dollies or moving matts when I had them included in my reservation
Javier TorrechQuick service easy instructions backing up the trailer. Took maybe 5 minutes.
Geoffrey ErwinAmy’s customer service was amazing!!
Libni HernandezThe appliance dolly was not present in the vehicle which took more time to go back inside, ask, and have them wheel it inside. The van had not been inspected prior to my use because the back left tire was only at 8 PSI and was visibly deflated. This took even more time having to go back inside, get a new van, and inspect this second van, totaling to more than thirty minutes of my 2 hour time period. This resulted in me having to call and extend my rental because of the time lost for lack of preparation. Uhaul did not offer a time extension for their lack of preparation, I had to call and pay for it. Additionally, I still have not been refunded the money for the additional mileage not used.
Hanah StokkeOh my gosh, let me tell you about the nightmare experience we had at this place. We rented a U-Haul from there and thought we were getting a great deal because of how close it was to our old place. Little did we know that they were going to try and scam us by charging us for more miles than we actually used. When we returned the U-Haul, we explained to the guy that we had been overcharged by like 30 miles, and he acted like he understood and said we would get refunded for the mistake. But then, a few days later, we received a statement saying that we owed U-Haul an additional $58! We couldn't believe it! We talked to two different people to try and get it resolved, and finally, the guy said we would get refunded. But guess what? We're still waiting for that refund. Can you believe it?
Matthew JohnsonNothing good peaple
VAN JOHNSONfront desk person was very friendly!
Morgan GageThis will be the only location we recommend. Very friendly staff amazingly clean kind and sweet.
Christian CurrierS.O.
Daniel BiskupiakSymone was so helpful! She noticed that my reservation was for another location and went the extra mile by switching it over to this location, rather than sending us on our way to the other one. My friend and I are both trans and there was a little pronoun mixup which she handled with grace and humility. Symone rocks and deserves all the praise.
Aaron RolesThe AC was broken and the day got hot. It was a very uncomfortable ride. Also, the truck was covered in mud, hadn't been cleaned.
Jean HeathI was reserved a truck that wasn’t at location.
Krystal EspinoFive ⭐
Arturo laijasWouldn’t change a thing
Peter SundquistTammy was so amazing. She is great at what she does. Would definitely recommend this place because of the satisfaction she provided. She made the process easy and gave me a great rate. Thank you, Tammy. 10/10 would recommend.
Christian NavarroThe woman who checked us in was so friendly and competent. She made everything easy and delightful!
Philip KROLLDoing great ....and thank you
Jeffrey HallThe truck was dropped off the same day it had been picked up and they still called us the day is was supposed to be dropped off (2 days later) asking if we were still going to drop it off as scheduled since it was late by the time they called. Whoever received it never checked it back in the day we brought it back.
Samantha SnabesMerci.
James Trussell | Expérience généraleService was excellent, all of the staff were very friendly and helpful. My move was very easy!
Daniel Zuch | Expérience généraleI never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.
John Rael | Expérience généraleThank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well
Kathryn Gaffney | Expérience généraleFantastic!
Stacy Romine | Expérience généraleWill never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.
Michael Crusham | Expérience généralefor uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.
dipanshu mansingka | Expérience généraleAucun
FRANCHOT CARTER | Expérience généraleDon't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend
Rachel Leonard | Expérience généraleWe love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!
Hailey Teguns | Expérience généraleStaff very helpful, pretty smooth process all around
Stacey Crawford | Expérience généraleIncredibly long wait for absolutely no reason at all. Will not be using U-Haul again.
Victoria Zuber | Expérience généraleStaff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.
Jacob Stein | Expérience généraleVery easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.
Alexander Grubbs | Expérience généraleEveryone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!
Catherine Conway | Expérience généraleI did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.
Johanna Resnick | Expérience générale