Évaluations des clients U-Haul at Weston Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Weston Rd

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Carrie C.
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Le client n'a pas laissé de commentaire.

SHAWNPAUL V.
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Service was excellent. Thank you

ROBERT G.
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Le client n'a pas laissé de commentaire.

Chetna D.
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It says in bold letters that if we rent equipment it will be ready with the truck. But apparently the dollies are outside and you need to get 'em. But no one tells you this and then you go the whole day busting your back and then just ask that they take off the charge but get a surly response like you were just supposed to know the system. Then the math on the bill didn't add up and I got overcharged so 30 minutes on the phone with Uhaul - if I hadn't taken a close look at my bill I would have just been overcharged. So not a great experience. Rude staff who obviously aren't interested in making moves - which are already super stressful - an easy or pleasant experience. Definitely renting with another company next time.

Perry G.
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Le client n'a pas laissé de commentaire.

ASHIRAF S.
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Le client n'a pas laissé de commentaire.

GIOVANNIE C.
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Very expensive fees

Shamshoon N.
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nothing at this time as the customer agent did her job

RONALDMALANGO R.
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Le client n'a pas laissé de commentaire.

TONEE E.
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I recommend this location because it is very good and I deal with them for more than 3 years.

BIJAN D.
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Do not have a kid run the location. Constantly on her cell phone.

ELMER C.
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The customer service people could be a lot better.

ABEDNEGOMASON M.
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Le client n'a pas laissé de commentaire.

Linval L.
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Personally i don't like the new system of my drivers license picture on the phone because all that information is too sensitive if the system ever get hacked and no everyone knows how to use all those technologies.

James C.
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Le client n'a pas laissé de commentaire.

Francisco A.
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Not much... at this branch the service has always been excellent.

SHAI G.
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Le client n'a pas laissé de commentaire.

JUMSHAID I.
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Le client n'a pas laissé de commentaire.

John P.
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It was cold and due to Covid I had to wait outside since they only allowed a few people indoors. If you could provide outdoor heaters it would have been much more comfortable

Mauro D.
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I got there to pick up my truck at 5:08, the location closed at 5pm but the lady still processed my pick up and I was out of there within 10 minutes. What a huge difference from the last two locations that I have dealt with the previous two times I have rented from Uhaul.

George K.
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Le client n'a pas laissé de commentaire.

Rinus K.
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Le client n'a pas laissé de commentaire.

jose C.
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Poor customer service

Dely C.
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Excellent service

DCHINH T.
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Le client n'a pas laissé de commentaire.

Ashish B.
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Le client n'a pas laissé de commentaire.

Burjore S.
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Le client n'a pas laissé de commentaire.

Steven N.
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Getting some help getting the trailer unhitched would have been appreciated

Jeffery W.
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The costs rack up too easily. Obviously the $19.99 is a hook but going over a little in mileage estimate should not cost so much.

CHAITRAM M.
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Le client n'a pas laissé de commentaire.

domnique S.
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Le client n'a pas laissé de commentaire.

Mark N.
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Le client n'a pas laissé de commentaire.

Franco F.
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Le client n'a pas laissé de commentaire.

SCOTTROBERT E.
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The process on line was easy and straightforward. My only concern was I did not understand or properly execute the pick up by phone (or something like that) feature you offer.

WISAMA Y.
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Le client n'a pas laissé de commentaire.

TAMIKASHANIEKA J.
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This location saved my day I booked with your Vaughan location and tried to get a rental and the code for the lockbox was incorrect and the company did not answer their line so I was very late to move my items. I went to Weston rd a place I'm more familiar with and thank good they weren't closed I almost missed them. I was able to get the van in 20 minutes. I was going to be done with your company as I had a horrible experience. Thanks to your Weston road location for being there for me.

SUZANNEL J.
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Le client n'a pas laissé de commentaire.

MERHAWIDANIEL F.
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Le client n'a pas laissé de commentaire.

Robert K.
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"Counter person" was very polite and helpful. I have a hearing issue and she was patient with me... It seems to be very busy first thing in the morning for one person... Just an observation... No concerns with the service. Thanks!!

MANSOOR A.
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Le client n'a pas laissé de commentaire.

ASDAILED S.
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Le client n'a pas laissé de commentaire.

ROSHAABERWICK G.
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Rude customer service. Reached before 7pm, instead of asking me to do the online checkout, Person at desk asked me to put the keys in ignition and wait for someone to come check it. However no one did. And I was waiting outside in the cold for 15 mins before I did the self checkout. While I waited, a friend went to ask her again and she rudely responded back and denied she asked to keep the keys in the ignition and wait.

FAWAD A.
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Return equipment rep was the best, friendly.

Lizeth T.
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Le client n'a pas laissé de commentaire.

Deborah D.
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We are very satisfied! Our friend passed away and with the increased lockdown measures in Ontario, Canada, we had to make an emergency move on behalf of her. I didn't expect any vehicles to be available but there were and we picked up the rental a couple hours after booking. Excellent staff! We are very appreciative. Thank you!

ASDAILED S.
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Le client n'a pas laissé de commentaire.

CONSTANCEA L.
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Le client n'a pas laissé de commentaire.

CECILANTHONY C.
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Just mentioning the excellent customer service. The whole process was very easy and seamless, I love how easy it is to enter my info using my smart phone. The van we rented was very clean and ready to roll. Returning the van was just as easy and seamless, checked in, receipt sent to my email. Top notch ... thx

David W.
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Le client n'a pas laissé de commentaire.

COSIMO F.
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Le client n'a pas laissé de commentaire.

JOHNA S.
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Le client n'a pas laissé de commentaire.

BRANDON R.
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Le client n'a pas laissé de commentaire.

JOSE RONNIEBABAO D.
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Customer Service has been amazing so far and my moving and experience is excellent. Thank you.

Frantisek F.
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Le client n'a pas laissé de commentaire.

Barry M.
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Le client n'a pas laissé de commentaire.

Tenikka M.
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Le client n'a pas laissé de commentaire.

Martha C.
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Le client n'a pas laissé de commentaire.

Maria G.
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Please have more than 1 person at the check in counter especially on the weekends.

Saheed J.
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Problem with covid rules... Customer was not following the instructions. Need a buzzer lock to open and close doors

GIUSEPPE G.
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Le client n'a pas laissé de commentaire.

MARKANTHONY D.
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Our truck was not available to us when we arrived so we were offered a cargo van. Moving forward, if U-Haul knows a truck has not been returned the evening prior, the store should call or email the person with the reservation to let them know and advise them of other location options for their requested truck. We waited in line for a long time because there was only 1 customer service rep at the counter, and then when we got to the counter were told our truck wasn't brought back. Beause we had waited in line for a while, we were late for our elevator booking, so we had to take whatever we could get. When we first got the cargo van, it was blocked by another truck so we had to go back in and ask for another cargo van. We then were offered another cargo van and that van was covered in ice and snow so we had to take the time to clear the truck. We were over an hour in to our elevator booking at this time, and because we had a cargo van, we had to make many moving trips back and forth (6 trips to be exact). This resulted in more milage and gas. I called customer service while we were on the road to let them know about this issue and they said that someone from the store would call us in the morning. The store never called us. Overall, I would not recommend this location to anyone. It was a terrible experience.

MARIOJ F.
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Not sure if the location is the one to blame. I reserved a truck through your web page to be used on December 24th . The application said it was guaranteed, if not, I would be given a $50 discount. When I got to the location, I was forced to get a smaller truck. My reservation was not honoured, I didn't get the dolly I reserved and the $50 were not applied. I was charged a deposit of $100 on that date and I'm still waiting for it to be reimbursed. Any comments?

SUZANANABEL MACK M.
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Le client n'a pas laissé de commentaire.

Alex M.
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When I arrived, I was immediately told no trucks were available for the day. At the same time, someone else was telling me to leave because there's a limit of 3 people in the store. I went to my car, checked the website and booked a van online to be picked up in 1.5 hours. Had I just listened to the employees, I would have left to book a van at a competing rental company. Not helpful, at least until I picked up the van. Then the girl helping me was helpful.

ABIMBOLAOLUWOL O.
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Le client n'a pas laissé de commentaire.

Mario Fernando D.
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The windshield wipers were broken, you could to check your equipment before rent.

BLAIRK P.
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during theses times of uncertainty, the U haul team shined, thank you

Lee S.
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Le client n'a pas laissé de commentaire.

Vicente V.
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Le client n'a pas laissé de commentaire.

Morgan W.
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I have to be clear this isn't the pick up location's fault, but your booking system. I booked over three weeks ago for Queen St E in Toronto. I checked in a week ago, no problem. Then I get a call two days before telling me I have to pick up at Weston Road, 30 km / 30 minutes away. I live downtown Toronto. I don't own a car. It is non-trivial to get way out there. I had to ask a friend to drive me. My entire day was off timing because of this delay. I get that there are only so many spots for trucks downtown. I get it that the end of the month is busy. But tell me in big flashing text when I book that my location is overbooked and there's a good chance I won't get my location. Not three days before when I have no alternative. I wasn't rebated the 30 km to get me back where I wanted to start which is just insult to injury. I didn't know any alternative to U Haul and I've had decent experiences with you in the past, but yesterday while moving i saw Discount moving trucks and I am going there next time and I'll be sure to tell everyone else about this terrible experience. If you had just told me (not buried in fine print) when I booked then I would at least have known. But two days before it's quite obvious that you know I can't do anything else at that point and you are intentionally screwing me over instead of treating me with respect.

ABHIJEET S.
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In the order I had requeated an appliance and a utility dolly. The order was placed 10 days in advance. However, only got one furniture dolly.

Dextroy K.
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The staff was very helpful and pleasant.

MICHAEL R.
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Staff was very friendly and helpful.

glen W.
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Le client n'a pas laissé de commentaire.

EMMANUELB M.
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Le client n'a pas laissé de commentaire.

ANNA C.
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Le client n'a pas laissé de commentaire.

Vojislav M.
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The staff is very rude.

HIMANSHU A.
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Lady at the counter was not welcoming. I found rudeness in her behavior.

Tony F.
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they gave you the wrong email address by mistake

ARIELBATANGAN F.
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Le client n'a pas laissé de commentaire.

Jesse R.
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Le client n'a pas laissé de commentaire.

Malcolm M.
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I was waiting for approval on the app for 40 minutes and went inside and waited in line where the person in front of me was experiencing issues with his reserved truck. The app was suppose to be faster, but I still had to wait in line to get the keys. My original location downtown got changed to the Weston location which was super inconvenient with very little explanation made that a reservation location isn't guaranteed. Overall not a good experience but also not necessarily the locations fault specifically.

ARTYOM O.
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Great location with good availability. Helpful staff, good in-store selection.

EDWIN A.
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When equipment (like dollies) is reserved, it must be available.

Emmanuel M.
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Le client n'a pas laissé de commentaire.

ALP C.
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Very satisfies with the vehicle and customer service at this location. I've been there many times over the past few years and they are a good team.

Sergiu B.
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The attendant helped attaching the trailer, was much appreciated. When returning was told to wait for trailer to be inspected and obtain the receipt only to find out that receipt could have been sent by email and I did not have to wait. Overall it was a no-nonsense experience, all one could ask really.

Thomas I.
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1 - I was alone and not allowed to keep my vehicle on the property. It was an unnecessary inconvenience. 2 - The original truck size I requested was not there and I had to use a smaller truck, resulting in multiple trips for moving. 3 - The staff were not rude but forced me to wait before addressing the issue of my requested truck not being there.

TUKANAUMARJI M.
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Busy location but hard working staff..patience needed.

EFUA S.
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Shayna was very pleasant and professional. I definitely recommend this location.

Samuel A.
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Le client n'a pas laissé de commentaire.

TEOTIMOC L.
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add more staff to accomodate the costumer fast

Igor B.
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Very down to earth and practical approach to business. Would use them again. Thank you.

FRANCISCO R.
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Everything was great!

Victor E.
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Vehicle was available as requested. Service was prompt and customer service Reps were professional.

KRISTINAFAYE L T.
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Le client n'a pas laissé de commentaire.

Sydney P.
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We booked in advance for a uhaul truck at a location close to us, as well as 2 furniture dollys, which were essential to our move as we had to walk across a parking lot to get to our moving elevator and have very heavy furniture. I received a message in the morning, an hour before our pick up time with a different uhaul address and an incorrect time. After calling uhaul and being told I would be able to self check in no problem on arrival, I showed up to a huge lineup out the door at the uhaul location, no self check in option (as the time was incorrect), no dollys, and no place to park (which was not specified in any communication ahead of time). The fact that there were no dollys made customers angry and it was a hostile environment, staff and patrons alike. The staff were also rude. Upon returning the truck, we had to wait in a long line again just to get the dollys removed from our receipt. I don't see the point in pre-paying for something that may or may not exist. We did not have a good experience with uhaul and I don't know that we'll ever be back. Thank you for taking the time to read this. We hope this feedback leads to future improvements at uhaul.

JOHNRK D.
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Don't overbook vehicles and equipment. This is poor business etiquette and it put me in a really difficult situation for my move. You need to be better, I will not use UHAUL ever again after my experience of being promised certain things multiple times (ensured there would be no issue) and UHAUL completely not coming through.

carlo R.
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Le client n'a pas laissé de commentaire.

Christopher B.
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More staff available to help.

Non reviews have been submitted for this location.

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