Évaluations des clients U-Haul at Weston Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Weston Rd

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Timothy T. le

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This will be my go to location from now on. The staff were helpful and knowledgeable. They had my trailer ready in no time and were courteous throughout the process.

Florencio T. le

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Le client n'a pas laissé de commentaire.

Francesco F. le

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The Weston Rd and 401 location is the only one I ever use. Staff is friendly, efficient, and very helpful.

Raj J. le

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The experience at this location was good however the overall experience was very poor. I booked a truck for a Millwick location and when I went there at 12:30 PM, the location was closed. There was no one there despite the timing hours was10 am - 4 pm. I called customer service and they said they have shifted my reservation to another location and when I went there, the lady tells me she doesnt have a truck for me. She was rude and was 0/5 in customer service. She didn't try to find a resolution despite explaning her the situation that my household in on the street and I had given possession of my property to the new owners. She simply asked me to leave. It was very stressful and frustrating. I called customer service again at 2:06 PM and the lady tells me, my booking was for 1:30 and if I am an hour late, they give the truck to someone else. After explaining that it hasnt been an hour and I was there at 1:05pm, she put me on a 20 min hold and then asked me to go to the Weston location. All this delay caused me to pay $270 more to the movers for the time lost. I picked up the truck from the Weston location and returned it the same day at midnight, did the online check in (as I was told) , and the next day I get a charge of $20. I called customer serivce again and they said that it shouldnt have happened and she has IMed someone at the location and they will call me. I get no call. This was a very unprofessional and frustrating experience. I work in Digital Marketing & Content writing and will surely write about it on my blog. People should know how unreliable Uhaul is and how apathetic its staff is. Never using UHAUL again.

Billy K. le

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Nothing to say so far

clinton B. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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excellent customer service during the booking. make you feel welcome

HMAYAK Y. le

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No parking spot to leave my car, the costumer service girl right wrongly the fuel level, even though I had proof that I put gas, and how many KM I drove she wants to do extra charge.

Tomek B. le

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Le client n'a pas laissé de commentaire.

Herbert P. le

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Le client n'a pas laissé de commentaire.

Janet O. le

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Would use again

David W. le

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Honestly this location is awesome, but the mobile dropoff needs to be fixed for debit, which is more of a U-Haul corporate thing.

Ali H. le

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Le client n'a pas laissé de commentaire.

Sergio A. le

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always update the moving accessories availability. i ordered 2 dolly online but when i pick up the truck turned out not available.

Jeffrey F. le

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Le client n'a pas laissé de commentaire.

COLLIN K. le

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Le client n'a pas laissé de commentaire.

Tony F. le

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great service good price

Gaetana M. le

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Le client n'a pas laissé de commentaire.

Clem P. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Should orient people to the truck - after we were given the truck, nobody showed us how to use some of the controls. Quick 5 min instruction after handover of truck would be helpful.

Luiz V. le

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The office looks really bad, stuff everywhere very disorganized. I walked in and the staff treated me in a very unwelcoming way, like I was a burden to them. Made me feel very uncomfortable. Bad customer service overall.

NATOYA F. le

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Less than 15 kilometres should be flat rate of $40

Eric S. le

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Truck was wet on the inside

RICHARD S. le

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Everything was satisfactory. Very pleasant helpful personnel on hand to make the rental experience a pleasure

Luke C. le

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Le client n'a pas laissé de commentaire.

Roy R. le

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The having to park vehicles on street is an annoyance at this location

Kwabena F. le

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Great service; please keep it up.

Ricardo R. le

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Ordered 15' truck, 2 hours before pick up, I was told I could no longer get it, only a 10'. This made me have to do two trips and waste twice as much gas.

Michael B. le

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Not a great experience. I was an hour late (and I called ahead to ensure that was OK) and still got charged for an entire extra day. Plus had an argument about the gas level with the inspector...who also charged me extra. Won’t rent from this place again.

Robert P. le

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Hassle free, good people prompt service. What more can you ask for! Thanks

kristen E. le

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Was sent to a location 11km away from my chosen pick up point. Had to take a $30 Uber to and from my pick up and add over 20km to my final bill. Called customer service to address the issues. Was told I'd be contacted Monday and never was. Extremely dissatisfied.

SCOTT M. le

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Le client n'a pas laissé de commentaire.

Denisse B. le

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I go to the weston location often. They always have the truck i need. The customer service could improve.

Kwaku P. le

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Keep up your good customer service and your perception is great

Maurice P. le

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Le client n'a pas laissé de commentaire.

azam H. le

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Not the easiest spot to get it off the highway because if it’s particular location.

Ahmed S. le

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Friendly staff and excellent service

Ralph F. le

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Le client n'a pas laissé de commentaire.