I was overcharged for after-hour service regardless the traled was returned within working hours and I did provide proof to UhaulVadym M.
Customer Reviews for U-Haul at Weston Rd
Pour nous contacter
Toronto, ON M9M2R5
(Corner of Albion & Wilson)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Just smileGUSTAVO C.
Truck that I booked was not even available, had to settle for a van.ANIRUDH G.
One issue that must get fixed. We made a reservation for Friday on-line and got a confirmation. When we showed up to the store we were told there were no vans available. The on-line system must be fixed to let the the customer know nothing is available at the requested time.Michael B.
Staff of 3 is very slow and borderline rude, living the impression they don't like being there. One employee works, one pretends not to be on duty and the third one you have to find by yourself outside. Customers are all over the office and the parking and all feels chaotic.Marian Y.
Le client n'a pas laissé de commentaire.NOJEEM S.
20 people in line and only one representative. When I returned the vehicle it took almost an hour to get me my deposit back because no one knew how until they called the manager. Three hours wasted today to get the vehicle and to bring it back!!!peter P.
Le client n'a pas laissé de commentaire.Marsie F.
Staff were friendly and nice but they were so slow to accomodate. And, I hope by next time they'll give a little advice or guide on how to return the truck/van that we rented out before they gave the key to us not just telling the website. We had hard time figuring out on how to return the truck/van but other than I like the girls who worked there they are friendly.Fabienne S.
Le client n'a pas laissé de commentaire.Shanna P.
Le client n'a pas laissé de commentaire.Juan Carlos M.
Le client n'a pas laissé de commentaire.Aakash T.
the team needs to understand what customer service is.MoulayOmar H.
Best uhaul location in the city. Staff are friendly, helpful and amazing, easy service. Thank you to all.CARLOS A.
Parking issuesVictoria A.
The location was not the one I selected as my preferred location. It was way too far. The location did not have all of the items I rented such as dollies and furniture pads which meant that I had to buy a dolly instead of renting one.Veronique C.
Everything was just perfect. I think that on weekends you should open earlier because people usually plan their move during this time.MICHAEL M.
One tire was at 10 psi. I noticed when i was loading up the trailer. I had to pay to make sure it was at an operating condition. If not tire would of been destroyed. Employees were talking about someone sexually assaulted while i was getting checked out very unprofessionalJae S.
the young lady who helped me at 9:00 A.M. on friday morning Sept 23/2022 was fantastic. She explained everything to me in an easy, friendly courteous tone. I forgot the ladies name, but she should be acknowledged for her great customer relationship. Just wonderfull.Ferdinand O.
Le client n'a pas laissé de commentaire.luis P.
This guys charging too much , and they keep you a long time no recommendable service very rude staff , not recommended for costumers to come , better if you go other locationrussel L.
This guys price to much , no respect for costomersrussel L.
Le client n'a pas laissé de commentaire.shane W.
Le client n'a pas laissé de commentaire.Aakash P.
I do not like the amount of things you have to do on the website or app. Not a very good experience. I think I prefer to go to a competitor next timeARTHUR F.
The lady at the front desk on return was very rude and she overcharged me $56,5 for being one hour late. Thank you Bledar Sopiqoti 6473088470Bledar S.
I have not dealt with other locations and I was satisfied with your service. Keep on trucking!Michael C.
Location gave me a dirty truck then when I brought the truck back was told I was going to get a cleaning fee unless I sweep the truck if I have to sweep the truck and clean the truck I should be given some sort of discount awful experienceBrandon C.
Le client n'a pas laissé de commentaire.Philip C.
Le client n'a pas laissé de commentaire.VICTOR S.
Le client n'a pas laissé de commentaire.Gisella A.
The team was very friendly and accommodating and worked very hard on behalf of everyone who came to do business. They seemed, as I say, to be a real team, and helped each other and the customers out with grace and good humour. Merci!Rebecca C.
Terrible location, very bad customer service. Issue with payment as well. Overcharging my credit card.ARTEM S.
Terrible service. The manager is not not very welcoming, nor friendly. Waited too long in line.FERNANFO G.
1 Lady work in there didn't respect customer, it was first time she did that. .she Came work late horn my car moving my parking for her car park there, very bad customer service she said no truck available. but i went out parking lot check online same location still truck available . i book online and went back talk to her. but she didn't care at all. but only her other staff working very well and professional.MINH DUY P.
Wen I picked up the van there were some damages to the passenger side which were not captured in the pictures. I noticed them and marked them before I sign off. The gas gauge was showing full and I only drove 6 km with it and put 5 liters to the van even the the gauge was showing full. I dropped the van and by the time I got home, I saw charges for 6 liters of gas. These vans cannot burn 11 liters for only 6 kilometers. I talked with the staff today but it was not helpful. I cannot trust them any more. The gage was showing full when I returned it but still they say it was not. I only drove it for 6 km and have already put 5 liters in the tank.Amir B.
Le client n'a pas laissé de commentaire.Yash K.
Rented a trailer and they refused to help with the hookup. They were to busy socializing on the phone. The person said that it is always the customers responsibility to find and connect the tray, and then go back in and find / call them to come out and Inspect / take photos of the hookup. Lazy staff is what I got . Not recommend this location.Peter P.
Add second employee and have the employee spend less time on personal calls and more time focused on the customers.Christopher L.
Le client n'a pas laissé de commentaire.Gilberto F.
Le client n'a pas laissé de commentaire.Juan Carlos M.
They moved at a snails paceBORO S.
Le client n'a pas laissé de commentaire.ADEGBOYEGA A.
Excelente servicioEunuelEsteban R.
Le client n'a pas laissé de commentaire.Orlena C.
Le client n'a pas laissé de commentaire.Andre M.
Worst place to rent, lack of employees and wait time extremely longAnelisse E.
Le client n'a pas laissé de commentaire.Daniel C.
The staff are always courteous and helpful.Brad F.
This was the WORST customer experience I had EVER had! The woman who checked me in could care less about her job. She was too busy watching videos on her phone. My phone wasn't signing into the app to do my mobile upgrade, and it was like I ruined her day! I will be putting a call into head office. Uhaul should be aware and care about customer experience. The worst.Melissa S.
Asked the agent about returning the trailer after hours and she said it would be fine. She never mentioned the $20 charge to do that. Very disappointing.Mike C.
Le client n'a pas laissé de commentaire.shereen C.
Attention and assistance was great. I only recommend to smile more. Show that you enjoy helping people.Dwan W.
I was grossly over charged for no reason, I returned the rental van 2 hours before my drop off time and was charged for a late return fee. Then I was charged 7$ for using a credit card when that's the only method of payment. Would like some answersalex D.
Le client n'a pas laissé de commentaire.Christian D.
Le client n'a pas laissé de commentaire.Peter L.
My confirmation email for the reservation was for a Keele St. location at 4pm. When I clicked the email link on the way to get the truck, it said Weston Rd. for 3:30 pickup. I had to stop and call to figure out which was true. Pretty sloppy.Bob S.
Try having more than one staff attending to customersDavidson I.
Quite satisfied with the serviceIfeanyi Innocent U.
I have no complaints price was good truck was in good shape and clean I would definitely refer you to my friends and familyMARY Y.
I rent from this location regularly, it's getting better!... and the tank was fullRONALD S.
Le client n'a pas laissé de commentaire.ingrid M.
Drop off showing location and not being able to click drop off was horrible as it wouldn't allow me too or others which caused the $20 fee. ( yes it's getting reimbursed but that's not the point drop off shouldn't be difficult). I also didn't want insurance I clicked no INSURANCE AND I STILL WAS CHARGED IT. The same way they reimbursed the late fee as it wasn't my fault they could of done the same. I DIDN'T want insurance. I only used the rental from 4-7:30 and on top of that I left the cargo van with more gas and that's something I didn't have to do.Cheryl J.
The team did not seem to want to help and the installation was not completed properly. The electrical was not done to code and did not work. I'm connecting with Karon McDonnell about this who is connecting with the installation store about the issue. It was not quality work at all and I'm disputing the charge completely. I needed it for 1 single use and that opportunity has passed so I have no use for this and if anything, my car was damaged in the process from your mechanic. The mechanic at the location (Rexdale) where I was later supposed to rent the trailer confirmed that the work was not done properly from the other location (Weston)Will C.
Le client n'a pas laissé de commentaire.ANTHONY B.
Le client n'a pas laissé de commentaire.Jaspal S.
Uhaul employees the rudest staff in Canada.Rod S.
Nothing. This location is full service with long hours. Pick up and drop off was smooth. Nothing shady (unlike many of the individual outlets).yasmin S.
Great Experience!Michael B.
Have more enclosed trailer available so I could have rented it for longer.MICHAEL W.
Need more employees way to long of a waitMarjan D.
They charge extra $53 with no reason, we got the trailer and truck with the same 3/4s of In the tank.Jorgefelipe C.
Le client n'a pas laissé de commentaire.Hao J.
All was the bestvalentin K.
Give back to the communityAKIHIM O.
All goodDannis J.
Staff were friendly, efficient and helpful. Pick up was fast and easy.Daniel C.
The staff was very polite and helpful. Made me feel very comfortable and had no troubles at all. They even went over and beyond what was expected of them. My favourite location by far.Sheena T.
Le client n'a pas laissé de commentaire.Andy B.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Bridget C.
1. Inform me that my pick-up location had been changed. 2. Increase service speed when picking-up & dropping off.Simon F.
The wait line was very long to pick up the trailer. Over a half hour. It might help to have more than one teller if the line up is longMARIJA M.
Le client n'a pas laissé de commentaire.HILARY LIZBETH T.
Le client n'a pas laissé de commentaire.Brad F.
Everything was great except for the fact that I got my invoice the next day and it had a $20 late fee charge added. Now the lady who took my reservation was very nice and friendly. She pointed out to me to check the van before leaving for damage, offered me insurance, told me how much gas i had to bring it back with and said as long as you bring it back before midnight, there will be no fee. Well i did bring the van back before midnight and dropped the key off as she told me. However, she didn't tell me that i needed to call U-haul or use my mobile device to notify them when the van was dropped off. I called U-Haul today and explained the situation and all i got back was that this clause was on the contract. I tried to explain further but she just kept saying the same thing and then hung up on me. I was not impressed with this service and would appreciate if someone would get back to me and reconsider returning the extra $20 that i was charged. Your registration people should clearly point this out.TED A C.
Le client n'a pas laissé de commentaire.cindy H.
Le client n'a pas laissé de commentaire.Amir A.
Personnel amicalkaroly L.
4372208700 call me for more explanation and thanksgodwin O.
Customer service has improvedFrancisco O.
Le client n'a pas laissé de commentaire.Donald C.
Getting into parking lot was a bit tricky as location is at an intersection. Unable to shift truck out of tow/haul while empty so gear shifting was rough. Non Adjustable side mirrors was annoying. Clean functional vehicle though. Probably due for an oil change. Overall a good price for what I needed. Le personnel était amical et serviable. Customers ahead of us unable to understand clear instructions.Christopher C.
Provided good servicesluis P.
The lady who is on duty during my rental was impolite and unkind. It is my first time renting trailer. I am not knowledgeable of it. First of all issue, my rent supposedly is 12:30pm. I waited for around 10mins and didn't know where was the lady. And when she finally showed up, no greetings or anything. I was waiting on the desk that I got normally served, but she went to the other table and she wasn't talking. So then I moved to the desk where she seated and I even approach her first. Again, no greetings or anything. Well, I didn't know if she's not in the mood or whatever. Also, she's wearing wireless headphone and talking to someone. Then, during our conversation regards of my purchase and rental, there were times that I didn't know that she was talking to me. As she was talking to someone over the phone. So sometimes, when she talks I don't respond and she's like mad as I don't respond, well she was talking to someone so I don't know if she's talking to me or no. Again, it is my first time renting trailer, so as new customer, I'm not to sure about hitch attach or ball. So then I asked her about the sizes of it. And again, she wasn't nice answering me. And didn't even get up from her sit to help me out about the item. Overall, it was bad experience with that lady. Bad customer service. For reference, I hope you guys can review all the CCTV that they had. I love UHAUL, it's just that one time that was disappointing.VAN DALE C.
Le client n'a pas laissé de commentaire.Gus D.
The uhaul app for self checkout-out not working properly even allowed to share my location still can't find the location end up paying $20 for the location to checkout plus had to drive thereGokhan O.
Rental was scheduled for 7pm when location was already closed. Staff closing the location told me Rexdale was open 24hrs. Went there and it also closed at 7pm. Why can you book trailer checkouts for a timeslot when a location is closed?! Waste of time, money, and gas.Derek C.
Good Evening, Please be advised I was not pleased with my experience when it came to returning the vehicle. I had asked if we could extend as we are still waiting for our vehicle to be fixed. (I had forgotten to extend before I left on vacation where I had limited access to phone and emails). I was very rudely told that if the vehicle was returned that night that it would be reported as stolen. This is not the way a customer should be approached especially when they are acknowledging your call and letting you know what is happening. Please speak to your staff and let them know this is not acceptable treatment of customers. Especially repeat customers.KYLE R.
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