The uhaul was 3/4 when I received it Customer service was unprofessionalSuzanne P.
Customer Reviews for U-Haul at Weston Rd
Pour nous contacter
Toronto, ON M9M2R5
(Corner of Albion & Wilson)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing to say . You are completely orgganiz and friendly . Thank you for your service.FARHAD J.
Le client n'a pas laissé de commentaire.DUC N.
Lady at the front desk was super friendly even though she was super busy with lots of people picking up stuff.JONATHAN B.
Is or. Lort of chiting nan clear for this locationMUHAMADI A.
Le client n'a pas laissé de commentaire.Haining X.
Le client n'a pas laissé de commentaire.FUAD E.
Le client n'a pas laissé de commentaire.Marshall T.
Le client n'a pas laissé de commentaire.Maria F.
Le client n'a pas laissé de commentaire.Rikardo R.
Le client n'a pas laissé de commentaire.Kat O.
Le client n'a pas laissé de commentaire.KWOK L.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.Natalija T.
Have a few more front desk staff to assist with the line up at times.EYON S.
Le client n'a pas laissé de commentaire.Laura N.
Customer service at the UHaul location in Weston road, Toronto, Ontario, Canada is the worst I ever experienced. They don't explain the process when you pick up or drop off the vehicle and they charged your credit card before you can review the charges. I will make sure that myself, family and friends never rent from this location ever again.FRANCISCO F.
Rating of poor is of no reflection of the staff at this location. Instead it is for something I have complained about numerous times before and that is the onerous and very time consuming check in process. The computer programs used by Uhaul are too lengthy, needlessly time consuming and frequently not even working properly for the customer and require assistance from staff. On my most recent visit the one customer at the counter took approximately twenty minutes before walking out with the keys to his rented vehicle. Three other people were waiting in line behind him. The latter is not an exception but the general rule. As a simple example, most other rental companies have an employee scrutinize the driver's licence and scan it and DONE. Why the need to send a link , may or may not be working, and photo front and back of licence? Even if trying to save time by downloading photo online prior to going to location, download takes way too long and sometimes does not even work. Following another link to confirm condition of the vehicle, mileage and gas and take photos to confirm is cumbersome and time consuming. Once info. on link was not accurate, corrected it within link but did not register, program did not tell me it did not register and upon return was charged 100 km more than what actually travelled. Had to return to the location three times before a manager was on duty to authorize the correction. Simply have a staff member come out to the vehicle to confirm gas, mileage and damage and have customer sign off electronically on a Uhaul pad - simple, easy and efficient. Another time clicked onto link and received message "no photos available for this vehicle." Needed to head back to counter, line up, wait turn and have an employee come out to put sticker on damage on vehicle because no photo available online. In short follow the best practices of other vehicle rental companies. The online programs are OK if they were simpler and worked on a consistent basis.Giuseppe D.
Even tho my location service was on for Uhaul I could not access your site to return my vehicle at 7:30 pm. I wasted 40 mins and after no success I took the pictures and then put the keys in the drop box. Then I was insulted to be charged a 20 $fee. Terrible service Uhaul.Leanne D.
Went to pick up the van & the tire was flat instead of them just giving us another van we had to stand around waiting for someone to move it & fill the tire. Every time I come to the location I have a bed experience.the staff is the worst & managed poorly.Kolawole S.
Both person who assist me they are lazy employee, get rid of them other wise you will loose a lot of customer.RONNIEPETALINO G.
Le client n'a pas laissé de commentaire.Justin V.
Le client n'a pas laissé de commentaire.John E.
Card wasn't accepted numerous times then finally worked. Cashier didn't know reason why. Spent too long just trying to purchase uHaul.Michael M.
Le client n'a pas laissé de commentaire.SABRINA M.
I rented a trailer at 3:11 that had a burnt turn signal/ brake light (after Uhual staff checked and cleared the trailer) which was extremely dangerous on the highway. Then when returning the trailer early for 11am and advising staff of the burnt light I was charged 2 days saying I returned the trailer at 3,13 (2 minutes late) which was a mistake. I am very disappointed with the way everything was handled especially as a repeat customer every weekend.JADEID E.
Le client n'a pas laissé de commentaire.DANIELE G.
Very fast and easy to pick up and drop off the vanKathryn M.
Le client n'a pas laissé de commentaire.Hardeep S.
I got a truck with missing clinker, turning signal both rear light wasn't working.. I spent a day in anxiety and stress. This is a very bad experience. These girls at the counter don't bother to control the truck before giving it to customer. I am claiming to be refunded half of my bill.BOHINGA D.
Le client n'a pas laissé de commentaire.Leonid B.
Not a good experience You need to improve your serviceEMEKAPRINCE O.
Le client n'a pas laissé de commentaire.jonathan R.
This U-Haul branch is very well organized and service is prompt. When I need a truck rental, this branch is my go to U-Haul choice.CONSTANCEA L.
Le client n'a pas laissé de commentaire.PETER P.
The front office is usually overflowing with boxes and supplies. Maybe cut back a little especially during Covid. Overall great staff and great service.William O.
The parking lot was a mess when we dropped off truck after hours. People leaving trucks everywhere. Better instructions for after hours parking of returns needed.THEODORE C.
Le client n'a pas laissé de commentaire.EMILYTAYLOR S.
I initially booked a 6x12 enclosed trailer on line during the week and was given a call last Saturday morning 7am 2 hours before picking up that only 5x9 open trailer was available. I then returned the trailer within 2 hours and was still notified the day after that it was still missing and you guys charged me double 99,00 $. I am not impressed, been put on hold for 30 min this morning, no call back and went in physically and no one addressed my over billing. I expect a full refund. call me 6479824872 JohnJohn B.
The online check in takes nearly 30 minutes - this cut into our truck time significantly. There should be a warning for self check in to do it 30 Minutes earlyShervin K.
Le client n'a pas laissé de commentaire.Joel B.
Customer service is terrible I can't express this enough. Store closes at 7pm and my vehicle was supposed to be returned by 7pm. I arrived at 6:50pm only for the cashier to tell me the store was closed and to use the self check out online. I tried using the self check out but something wasn't working. I asked the cashier for help and she very rudely told me the store was closed at 6:55pm when the store closes at 7pm. The lady told me to put the key in the drop off box and someone will check out the vehicle in the morning. She went back into the store and slammed the door. The next morning I got my invoice and I was charged for gas which didn't make sense I left the lot with 5/8 of a tank and returned it the same way. Not happy for this service.Chris P.
Service is amazing!!! Very helpful, fast and furious - spot on!!!!Geoffrey K.
The staff was super rudeZENTHUS A.
Le client n'a pas laissé de commentaire.Ubah A.
Le client n'a pas laissé de commentaire.Asdaile S.
Le client n'a pas laissé de commentaire.DONNY B.
Le client n'a pas laissé de commentaire.YEVGENIY I.
Improve your customer service. Very rude and unprofessional employees!GABRIELYEMANE G.
Initial service was good and I quickly picked up a 10' van. Experience was downhill after return. First of all, I dropped the van off at 1 PM but received a call around 4 PM asking where it was. Shortly after it was confirmed that I did drop it off at that time that I stated. I was charged 2 days for the dolley and a fuel surcharge of 40+ dollars for 2L of fuel. I had filled up prior to returning. When I tried to explain this after a half hour on the phone, I was put on hold and fully ignored. I'm extremely disappointed with the inadvertent charges and the fact they were not addressed. Will not be coming here again.MICHAEL L.
Very poor customer service with bad attitude. Some of them doesn't have any knowledge about what they are doing. Very dirt pickup truck. Disappointing.Israel N.
Excellent customer service was provided. The employee was very knowledgeable and helpful.DANNY Z.
Continuing great serviceMala L.
Le client n'a pas laissé de commentaire.Zhongnan H.
Le client n'a pas laissé de commentaire.BARBARA N.
Someone is using my email address by mistake. Next time I'll do the online check in and give you guys the extra insurance :)Shoji Y.
Good serviceKUNENDRAN P.
Le client n'a pas laissé de commentaire.ZIYA A.
The workers are very friendly, helpful and polite. I love this uhaul better then all the others in Toronto.Shena T.
Le client n'a pas laissé de commentaire.Lauren L.
A little more hospitality.Vinroy S.
She would not rent me the van unless I gave her a cell phone number. I only have a house line.. I rented a van a few weeks ago and they were able to rent me the van without a cell number ! Why did this happen ???? I will be waiting for a replay please ! Mario MastrangeloMario M.
Le client n'a pas laissé de commentaire.ROBERT T.
Speed up the check in process at the counter. Make web site more user friendly. Giving option of manual paper format check in when picking up a vehicle may be faster and more efficient than problematic electronic format. Prices charged for boxes are too expensive.Joe AKA Giuseppe D.
Both of the ladies who served me we extremely polite. Thanks Brad FowlerBrad F.
Le client n'a pas laissé de commentaire.Ian H.
Le client n'a pas laissé de commentaire.Carina R.
You could arrange somehow not to make customers with CONFIRMATION NUMBERS not wait so long after 1 to 2 hours or more.. When this happens we loose hours off of the vehicle and or equipment we rent from your company without any discount given to usPatricia L.
I had a horrible experience this time with my rental, I made my reservation 2 weeks in advance for a 20' truck just before the day of my reservation i was told that the truck isn't available and I spent hours and hours waiting on the line and talking to different representatives over the phone they confirmed my booking twice and someone ended up calling me to say it has been cancelled twice and finally someone called to say my booking is confirmed and finally when I when to pick up my truck on 15th they said they don't have my reservation and they were so rude as well. I finally ended up taking a 15' truck and I had to do 2 round trips as it wasn't enough for me. So when I was talking to one of the reps they promised me I will be charged only 19,99 $ & 49 $c/km if I am about to take 15' truck so I wanted uhaul to honor that commitment for all the last minute tension I had to go through. Please have some Supervisor/Manager call me ASAP to take care of this.KRISHNA B.
Le client n'a pas laissé de commentaire.Saleem P.
Customer Service was appalling!!! Gleness is what she said her name was but I'm sure it wasn't! If anybody is interested in the horrible service I experienced please call me. Greg 647-267-8055 I will never book a Uhaul again!Gregory L.
Le client n'a pas laissé de commentaire.Eugene T.
Le client n'a pas laissé de commentaire.Mauricio A.
Great Service from the manager. I would surely return to the same locationMANAHUR P.
Le client n'a pas laissé de commentaire.Carlos F.
Le client n'a pas laissé de commentaire.Dhiren D.
Le client n'a pas laissé de commentaire.Richard U.
grand mas attic had a leak in one of the corners so our boxes got wet. trucks guzzle way too much fuel - we drove 17 miles and used 4 gallons of fuel, on city streets so we were not speedingDanielle L.
Le client n'a pas laissé de commentaire.LOVEJIT S.
Le client n'a pas laissé de commentaire.Veronica R.
Le client n'a pas laissé de commentaire.VICTOR A.
Le client n'a pas laissé de commentaire.Dhiren D.
Le client n'a pas laissé de commentaire.Michael A.
Best service in the city ðŸ‘ŒMICHIELEC P.
Friendly service, very professionalMASSIMILIANO D.
The young man that help me was very kind ! Great service.Mario M.
Park lights keep staying onSHAZAAD M.
The employees were kind and helpful, thank you.AKUA G.
Le client n'a pas laissé de commentaire.JORGEM L.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.DAVIDSIMON L.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.eric B.
Only issue is that location is very small and hard when returning a larger trailer. Perhaps looking forward l at having them in a different sport at this locationMichael H.
Le client n'a pas laissé de commentaire.STEPHENR D.
My appointment was at 9 am and there was only 1 person working inside the store. Took 40 minutes for me to get my keys, which wasted almost a quarter of my time.BILAL M.
I was charged for two litres of fuel although I returned the vehicle with the same amount of gas as when I rented the vehicle. I am disappointed with the chargeAhmed J.
Hire more great management and employees that know how to solve problems like this location. Excellent crew at this location.Rigoberto M.
Le client n'a pas laissé de commentaire.Faisal K.
She is gorgeous.Luis Miguel P.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.