Customer Reviews for U-Haul de Lachine - déménagement et entreposage

Évaluation :

2

My truck was rented to someone else befoee i got there , they had to switch it. They gave the wrong keys to the other customer. I waited 45 mins to check-in at the counter. One employee was completely lost and making mistake. The woman who i had to work with had to fix the misstakes the other employee was doing while trying to serve me. The person who served me was doing good but was overwhelmed by the fact that she had to fix the mistake done by the other employee while trying to give me a good service.

Évaluation :

5

The driver's side door or window seal allows a flow of air through when driving and it is a loud hissing/whistling noise that is irritating, loud, and so we cannot have a conversation withoit having to yell, cannot hear the radio. Is there a credit due to this?

Évaluation :

5

excelleng

Évaluation :

5

L'intérieur de l'habitacle aurait ou être mieux nettoyé. Les miroirs extérieurs étaient aussi sales. J'ai nettoyé le volant , poignée de porte etc et les 2 miroirs ext. Pour le reste excellent service à la clientèle. Les gens au comptoir sont toujours souriants et gentils.

Évaluation :

5

Really a great storage facility. Particularly like being able to load or unload indoors. Merci!

Évaluation :

5

Yes. The people were just excellentâ€"helpful, friendly, punctual, precise, courteous, and most importantly friendly and kind. My name is Mohummed Ali Peer but I am known as Duly Peer which means being there fore sure and a token for others whenever and whatever. Merci

Évaluation :

5

Can't think of anything. Was very pleased with the service.

Évaluation :

3

Parking on the street in a busy area is very discouraging. I am always afraid to leave my car at this Uhaul. Uhaul should park 1 uhaul truck on the street where they wa t customers to park to better flag the area. Also consider renting or buying a part of your neighbour 's lot so your ovet night clients cab feel safe about leaving their cars at your location. I would rate the location poor Quality but the people at the service counter ara so amazing... they take the time to know their returning clients and their customer service approach is phenomenal. Also... in have been to many Uhaul... your computer systems are slow and often break down. TIP: IT IS A WORTHWHILE INVESTMENT TO FIX YOUR MAIN SERVER PROBLEM. ( uhaul staff look stressed when yhe computer system goes down... many employees are faced with discouraged customers. FIND A WAY TO FIX YOUR COMPUTER SYSTEMS GOING DOWN. 100 % UHAUL SHOULD DO.. QUALITY, AVAILABILITY & CHEAP... WORD OF MOUTH WILL BUILD YOUR EMPIRE. Fix these issues and this location will be 5/5

Évaluation :

1

Mauvais service es il crosse les clients Svp m'appeler j'ai un plainte à faire

Évaluation :

5

Staff are amazing

Évaluation :

4

Staff technical knowledge of the car trailer features was minimal. Otherwise, friendly and efficient.

Évaluation :

5

Excellent service à la clientèle. Great product. Great price.

Évaluation :

4

L'attend était long

Évaluation :

2

La remorque a été installé derrière mon automobile mais ne convenait pas du tout. Ce sont des remorques faites pour des camions. Cette remorque était très inclinée vers l'avant et se trouvait à moins de 2 pouces du sol! Elle frappait le sol à chaque "bump"!

Évaluation :

2

I rented a van to remove items from my storage and found it full of mice ,dead mice in my tool bag: mice urine and feces everywhere to the point where I had to throw out some of my supplies

Évaluation :

1

Manager was rude to customers, there was ONE employee serving 6customers and manager never came to help! I waited 1:30h to get service for a 1h rental this is RIDICULOUS. This was a very bad experience and I DO NOT recommend this location again!

Évaluation :

5

I want to commend this location for their customer service and overall great experience provided, specifically Danelle. I have used different locations in the Mtl area, but can confidently say that I will be sticking to this location for my needs going forward. A high recommend!

Évaluation :

1

The location asked me to produce 3 forms of ID. Nowhere on the app does it say that this is needed and whenever I have rented much higher value vehicles than this, I have never had to show 3 forms of ID. Also called UHaul customer service - was transferred to traffic where I spoke to a a lady who was not helpful at all. Renting this time was a terrible experience.

Évaluation :

5

Its sad but not enough personals on the floor, the waiting time is long for the service, but the service is very good.

Évaluation :

4

No lights in your unit Bring a flashlight

Évaluation :

5

My reservation was confirmed I arrived on time but was désappointés to learn that no equipment was available

Évaluation :

5

Not enough personnel Waiting line too long But great service

Évaluation :

5

but i have 2 bilss charged in my credit card

Évaluation :

5

Best staff best uhaul nothing to say always happy here normand lachine 10 stars

Évaluation :

5

Make sure Natasha is still there! That's the only thing I ask , she was great and efficient very kind.

Évaluation :

5

Mirors its not adjust, not electric

Évaluation :

5

Thanks to your employees

Évaluation :

5

Nice staff

Évaluation :

5

J'ai loué à 2 reprises une remorque dernièrement à lachine, l'accueil que j'ai reçu des employés était courtois, accueillant. Ils ont même installé la boule pour attaché la remorque, n'étant pas en mesure de forcer à cause de l'arthrite et fibromyalgie. Un gros merci à l'équipe qui m'a reçue avec mes 2 petits chiens.

Évaluation :

4

The vehicle's front glass had a wide crack from end to end. The tires were not properly inflated, with the error message flashing. I am not sure if the vehicle was road worthy.

Évaluation :

5

Only thing would say when it's raining maybe not leave the door wide open the driver side was soaked before getting in had to go inside asking for a rag. But everything else was great.

Évaluation :

1

Bad service à la clientèle. Mauvaise information donné au client. Longue attente au téléphone pour service. Mauvaise location donné pick up et drop off. Overcharge of the price spoken, etc...

Évaluation :

2

1) no clear indication on where to wait in line, so multiple people come in over a certain period of time and they end up waiting all scattered, which creates confusion about which turn it is 2) super lengthy process to get a trailer, even though I already had a reservation and an account with my profile up-to-date. I have to resubmit the exact same info that was already provided, which is stupid. 3) not enough staff for the amount of customers The combination of the 3 points above makes the overall experience subpar and could easily be improved with a little bit of common sense (point 1 & 2 above)

Évaluation :

1

If the application says that you should skip line, make your employees aware of that. They made me do a 90 minutes line to just give me the keys (I've already paid in the app). They lost my truck, made me drive with my pregnant wife to another location, just to be treated as an idiot, because the truck was parked in the original location all that time. Lost four hours. During the whole process the only thing I got was a “I completely understand your frustration”. That's not the answer of a serious manager. As a manger myself, you always provide solution and a course of action, not just empty sentences. For sure, I will never do any kind of business with U-Haul in the future.

Évaluation :

4

nothing.

Évaluation :

2

I waited 90 mins to get my rental truck. I had rented the truck for 4 hours but by the time I finally got it there was only 2,5 hours left and they couldn't extend the return hour, even though it wasn't my fault that I waited in line all this time. By the time I got a truck, the gas tank was empty (19 miles left to E) so I lost another 20 minutes getting some gas… Overall bad experience.

Évaluation :

1

Worst service, my truck got canceled last minute. I needed it for my wedding. Had to find another truck as soon as possible. Took three hours to get the truck, my husband's brother spend 2 hours on hold with customer service. They helped very little. Would never recommend this garbage service to anyone. Uhaul suck me!

Évaluation :

1

I returned my the key and dropped it in the box near to the main entrance, on 29 April between 10:45 and 11 pm. Next morning I receive a first call from the lady saying that I parked wrong and I blocked all their work and made her work, even dough I parked very regular, in an empty space, near another truck, not blocking any entrance or any car, and which was the only empty space. The lady started to tell me where I should have parked in a rude way. After that, she tells me that she did not find my key, and I told her that I did drop it in the box that is right next to the entrance. After that, a second call about still not finding it and wants to charge me 100$. I told her that I am sure that I dropped, I do not have it on me. I told her too that I tried to do the online checkout with pictures and the system was error on your website and not finding this location (LACHINE), so I ended up only dropping the key.. Still, she has to charge me (which I am not cheap and will pay if I have too).. I believe that I do not deserve to be charge extra money for nothing.. Another note: a recommendation for online payment since there's is a full process of reserving and inserting cards info, but still I had to wait 20 mins in line and 15 mins at the counter doing all the process again, which is almost an hour after my reservation time. I am UHAUL customer and will always use your service, but definitely not at Lachine location . Merci

Évaluation :

4

Trailer had a water leak, the mattress was wet in a corner when we arrived

Évaluation :

5

I ordered 12 pads. Was given 1 package and didn't realize until the end of loading that 1 package was only 6 pads. No a big deal. But would be good to have what was ordered. Staff here is great.

Évaluation :

2

Van smelled of cigarettes, radio was broken, literally the screen was smashed and the wheel direction was off.

Évaluation :

1

Paid for the truck but wasn't able to complete my move as I had ordered equipment that wasn't given to me. Customer service at location was unacceptable. I need to speak to someone as soon as possible!

Évaluation :

5

Excellent service

Évaluation :

5

Always a GREAT place to rent trailers from.

Évaluation :

1

Very bad experience for renting a trailer and a storage

Évaluation :

3

Trailer was damaged by previous renter and was only noticeable after loading my wood stove. Loading arm was dented making trailer significantly lower in front and offset (not aligned) to car. You guys should check your equipment before renting to next customer. This could have been very dangerous.

Évaluation :

5

Le questionnaire en Français et anglais et les courriel français et anglais Merci

Évaluation :

4

Le paiement pour la location est compliqué.

Évaluation :

5

very professional service

Évaluation :

5

Have equipment ready and check out more. First trailer light where not .working.

Évaluation :

5

Car was not clean. Service from Natasha and Antonietta was great.

Évaluation :

5

Employee was very good. A light burnt out on the trailer. The return was after hours was confusing.

Évaluation :

3

Ensure that the equipment is in working order before the customer arrives. Pick up of our towing trailer was delayed because several electrical cables were non functioning when they hooked the trailer our SUV.

Évaluation :

5

Natasha helped me and went above and beyond to get me a storage locker during the blackout. I appreciate how much effort she put in to getting me my locker when I have a van full of everything I own and no where else to put it

Évaluation :

2

On the 1st of the month, having more than 1 person at the desk before 9 am. People working outside being more trained.... not over booking your trucks

Évaluation :

5

Staff was friendly and helpful!

Évaluation :

3

If I rent a truck two weeks before, I expect it to be where its supposed to be like it say on the reservation. Had to find another truck the day before and drive 45 min extra. Will never use uhaul again

Évaluation :

1

Horrible customer service and ridiculous fees charged.

Évaluation :

5

She is the best

Évaluation :

5

Very qualified personnel in every way but the place is crowded with clients - especially in the morning. My second time in this place and I am now a regular customer.

Évaluation :

2

Poor customer service It will be better to do your service online with a QR code or something like that. Because wait more than an hour to pick up a reservation it's just crazy.

Évaluation :

3

Everything is good but I find a little bit pricey but that's everything today.

Évaluation :

5

Les agents sont sympatiques et patientes bon service..

Évaluation :

5

Check-in process was very easy and quick. Location was clean and very glad that the unload area was indoor with a place to back up a trailer load ramp (elevated platform). I was mistakenly charged for the 1st month even though I was supposed to have the 1st month free based on trailer rental. They resolved this and credited me the 2nd month within 1 business day and minimal hassle from me. Very happy so far with this experience.

Évaluation :

5

very good

Évaluation :

4

J'ai trouvé des crottes de mulot dans mon sofa, mais heureusement le reste de mes choses n'étaient pas abîmés. Merci

Évaluation :

1

5x5 unit is actually 56 inches instead of the 60 inches advertised. my 57 inch tool box was supposed to fit but to my surprise uhaul scams its customers on the size of the rental units. so i had to spend a lot more money on a 5x10 unit that i dont need for my tool box to fit.

Évaluation :

5

I selected excellent for the service, availability, and price. I just noticed that some of centers are a bit cleaner than others, but I must say it seems to go with the budget.

Évaluation :

5

Desk staff was excellent and friendly

Évaluation :

5

Je recommande , à quelqun dans le besoin directement si ça arrive ! Merci

Évaluation :

5

Put a tarp over your stuff! In the 4 months we had ours in storage, the rats managed to leave considerable amounts of dung on it! Despite there being traps in the unit and poison about. Other than that the whole facility was in good shape and was clearly looked after well!

Évaluation :

3

We had no issues with the storage facilities. As to staff questions on the survey, we never had to talk or see a staff member so although I put yes in the answers, it was actually not applicable.

Évaluation :

1

There were lot of mice and my lot of stuff got damaged. I have pictures if u guys need it

Évaluation :

5

Nous avons eu un bon service avec vous, même quand nous avions changé pour un plus petit. Merci pour l'accueil que nous avons eu. Passé une excellente journée.

Évaluation :

5

Facile et accessible la journée même

Évaluation :

5

Tres bonne experiece. Merçi beaucoup

Évaluation :

5

A little confusing at first with the keycard and when to swipe and where to swipe , but did figure it out . Hopefully won't be setting off any alarms , LoL But overall the experience was excellent and the staff was extremely friendly and helpful

Évaluation :

5

I have been using this establishment since.e early 2020 and am every satisfied. Personnel always very helpful. I had 1 issue with billing 1 month but when brought to to their attention, was immediately resolved. I highly recommend this place. Margaret Clement.

Évaluation :

5

It was amazing. So clean. Loved being able to park inside to load and unload. That's a big +. The staff were super friendly. We truly appreciated the 10x10 space which made it easier to process all the stuff within the Free month. Many thanks. Jim Duchesneau

Évaluation :

5

Jaime bien la place

Évaluation :

4

key card required. Only aware when I arrived in person on Thursday morning. Otherwise people and place were great.

Évaluation :

5

Elles etait parfaite merci

Évaluation :

4

the lineups at service desk are miserable / not acceptable

Évaluation :

1

J'ai retrouvé mes affaires dans un piteux état, avec plein de crotte de souris, une odeur horrible.. Je ne reviendrais sûrement pas

Évaluation :

5

Great job

Évaluation :

5

Fantastic experience and we'll cleaned facility. Did notice a lot of rat or mouse poop on the floor of my unit once the storage was removed (even if there was a trap in the unit). With all my storage I never knew this was on the floor of my unit until I moved out. I simply suggest to others to ensure to wrap all materials (fabrics and leathers) in plastic and to put belongings in plastic bins with well sealed lids instead of using paper boxes, to avoid any moths or rodent to access their belongings.

Évaluation :

4

Map pf how to get to the actual building where locker is helps. I had a truck behind my trying to figure it out as GPS address is for the office not the warehouse.

Évaluation :

4

Bon entrepôt, mais remplis de souris malgré 2 grosse trappe ,lorsque je vidait mon entrepôt une souris étais cacher dans les vêtements de mon bébé et ma sauter decu.

Évaluation :

2

Everything was great except for one thing - Mice! When we moved our stuff out after two years it was full of mouse droppings. Most of our stuff was boxed but as the upholstered furniture and the mattresses had not been wrapped in plastic it was quite gross to see the mouse droppings (and there would also be accompanying urine) everywhere. The building is immaculate when you come in but mice can and do get into the individual units.

Évaluation :

5

J'aime l'expérience, la place est très propre, et le personnel très gentil.

Évaluation :

1

My stuffs in Uhaul Lachine Storage have been eaten by mice and all my stuffs have been dirty by mice droppings, so disappointed !

Évaluation :

5

'Very satisfied with the service. Mloving within the storage has been Hassel free. Good lighting.

Évaluation :

3

I find it excessive that a lock is put on the storage unit when you are 7 days late for rent. I can understand if its a month+ but i think this should be revised.

Évaluation :

5

Great as always

Évaluation :

3

I found mouse droppings in my belongings when I moved out my items.

Évaluation :

3

Il y a eu des rongeurs dans mon unité. Ils ont endommagé ma base de lit et mes bibliothèques, mais heureusement rien de très grave. Je ne veux pas porter plainte mais seulement vous en aviser, c'est vraiment moche de payer autant pour entreposer ses meubles et en plus se tapper des dégâts + désinfecter tout.

Évaluation :

5

The place was very clean and the staff very helpful

Évaluation :

1

There is to much 🐀 in They eat my leather sofa

Évaluation :

4

Il y avait des cacas de souris sur mes meubles lorsque j'ai vidé le local. Pourtant, je n'avais rien qui puisse interesser les souris... C'est mon seul commentaire un peu negatif car sinon, le reste de mon exéperience etait parfait. Personnel très courtois et aidant à chaque fois. Merci

Évaluation :

5

Everyone there was very helpful professional and friendly Customer service is A1 !

Évaluation :

4

gérant n'est pas une personne au service des clients / assis dans bureau du coin :-(

Évaluation :

4

When the process works, it works. This time it was flawless. In the past, however, I've had reservations cancelled, even had a paid-for unit re-rented while I was still paying, just because it was empty during that particular week. This time, however, so far so good.

Évaluation :

1

J'ai été chez vous que 2 mois j'ai appeler pour dire que j'avais vider mon entrepôt et même enlever le cadenas et vous voulez me charger pour 2 ans wow c'est vraiment une belle arnaque

Évaluation :

3

The agent/employee Kamaya is not a good representation of Uhaul. she is mannerless and should NEVER be the first contact with customers. my experience with this Location was a horrible one and am scared going back.

Évaluation :

5

Rien à dire👌👌

Évaluation :

1

I finished my reservation online and had problem with my access code. So i had to visit office to sort it out. It was a nightmare for me. I asked for help regarding my access code for building. A lady had very rude tone and bad attitude from start and didnt listen anything i said. I tried to show her my reservation number, gave her locker number and tried show email confirming my locker with payment. She didn't listen to a single detail i tried to give her to pull my account on her computer. She simply ignored anything i was saying. Instead she tried to book me second locker at more price, without informing me. Finally when she gave me new locker, i asked how much it costs, she told me $80. I asked her why is she booking me second locker, i told her i will not take and to cancel it. She gave me sign that she did me a favour, then a gentleman next to her came in, she explained him, her so much favour and steps she took to book a rental. I showed him my email confirmation, and that guy pulled my account and locker from her computer right away. If that guy wouldnt had shown up i would have spent another 30 min and still not get this solved. I guess this what happen when service desk helper think customers are idiots and they dont know anything. I hope i never have to see her for help. As i dont know her name, she weighs around 170 pounds or more, long black nail around 5 cm, non smiling face. Her shift timing 1am to noon, date 24 January 2022. Another piece of advise to her, dont take your personal calls on job hiding small Bluetooths in ear and covering with caps, please wear facemask because its safe.

Évaluation :

5

I'm very satisfied with the service

Évaluation :

5

Excellent my space was inside everything nice and warm. Super clean very courteous staff

Évaluation :

2

I have had a storage unit in your location for a few years now and it will be the first time I can say something this negative. I get that people have their own lives and issues like everyone else but to be grunted stand them just somewhat rudely pointed to a counter where the young coloured woman was horrible and I must say clueless about what to do. You need to spend a bit more time with customer service and employee presentation. Totally not impressed with the experience

Évaluation :

5

Nothing to say. Just rating this to stop you guys from spamming my inbox and begging me to review

Évaluation :

1

I found mice poop in my storage. I asked for help countless of times from the manager never responded back. I sent him pictures never responded back. I even called the hear office never responded back. On sundays, only one person at the front desk and line up until the door. Very very disappointed. Won't be using Uhaul again.

Évaluation :

5

Love Uhaul... everything is always so easy!!! We are regulars!

Évaluation :

5

Très pratique, et accessible

Évaluation :

5

I would just comment on the mice and rats I have rented here before and had no problem, but this time around there is a problem with this. I had to empty all my storage and buy all plastic containers. I hope this will work or the problem will be resolved

Évaluation :

2

Nous avons réservé un espace à un endroit et lorsque nous sommes arrivés, ils ont dit qu’il n’y avait rien de disponible et nous ont envoyé à un autre endroit. Ils ont dit qu’aucune réservation n’est garantie. Alors pourquoi prendre le numéro de carte de crédit? Pourquoi ne pas signifier au client (à l’avance) qu’il a perdu sa place afin qu’il puisse trouver une autre solution d’entreposage? Arrivés au 2 e endroit, cela a prit un temps fou à se faire servir et avoir un entrepôt qui était complètement sale à notre arrivée (jus, roches, etc.). Lorsque je les ai appelé, ils m’ont dit que les gens qui font le ménage ne travaillent pas la fin de semaine. La dame m’a dit qu’elle peut me donner un balais. J’ai dû insister pour qu’elle envoie quelqu’un. Il a rapidement passé le balais et la mope. Il est à noter que j’avais 3 déménageurs d’engagés à 150$/h qui ont dû attendre en tout et pour tout entre une heure à une heure et demie en raison des délais occasionnés par U-haul. Cela est extrêmement mal organisé et malpropre (la toilette était insalubre et nous sommes en pleine éclosion de Covid). Je suis extrêmement déçue de mon expérience

Évaluation :

5

very nice and clean,

Évaluation :

4

La seule chose de négatif, mon local n'était pas propre. Plein de traces de souris. J'ai essayé de le faire nettoyer et d'avoir du poisson pour les souris, mais je n'ai jamais reçu de retour d'appel du gérant. Les employés ont informé le concierge mais sans plus. J'ai du acheter du poisson et le mettre dans la mangeoire qui était dans le local.

Évaluation :

4

Pay payment did not go through since I had canceled my card and forgot to provide uhaul the new one , I got a call telling me about my late payment only once there was a penalty charge. Did not like this a bit