Évaluations des clients U-Haul Moving & Storage at 10th Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at 10th Ave
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James M. le
low beam left headlight out. RF tire has a slow leak.
Pelatyah H. le
A special "thank you" to Kathryn Ferrell. She provided excellent customer service.
Direne M. le
The wait time to turn in the truck was to long. Need better customer service. Why I was there the man that work there spend 20 minutes outside talk to his girlfriend when he came in she ask to use the computer before he got finish check everyone out . It was bout an hour before u got out of there.
Khalilah M. le
They did an excellent Job here at this location. I was pleased. Thank you
eileen J. le
I have called several times this past weeks. My rental ecperience was a nightmare. Rishard was rude and incirrect when i tried to return the truck. He made me fill the truck tank despite the fact corporate said it was only half full upon receipt, he threatened me with the law. Tnen charged me despite thefactthere had been no resolution to the problem. He over dtew my account and i now have two overdraft fees if 70.00$. He would not service me upon return and told me he had other customers that were more important. I will never rent uhaul again unless this is addressed and I. am compensated. My number is on the contract.
Akisha G. le
Mileage rates are to Expensive..
Victor B. le
keep doing the same excellent service.
Jonah M. le
Very busy location. Could probably use a few more employees. Employees were helpful though.
Javon M. le
Michael Smith Was Outstanding Going Over and Beyond for Me...Thanks Mike!!
JOSHUA J. le
Better customer service and better mantince took a hour and 30 min to rent a trailer with no one in the store then I also had a flat tires and waited 2 hours on the side of the road but I did make it safely with my load
Stephen G. le
10/10. Customer Service and overall experience was perfect.
Fraun M. le
rude manager and black guy with long hair was very rude at all times and the unit we rented was not climtae controlled the AC HAD BEEN BROKEN FOR 8 ,MONTHS prior to our rental..
Ryan C. le
Please train your employees on the proper way to hook a car hauler to a pick up truck. Your employee did not tighten the ball lock on my vehicle and when I started to put a vehicle on it it lifted off my truck and can back down and landed on my bumper and damaged my brand new pick up truck. Not happy at all and I have filed a claim.
Joe P. le
All good.
Phyllis B. le
The workers were very nice but the truck was dirty but where the trash was put behind the seats from the previous owner I could not see until I was driving and heard the bottles rolling in the back.
Vivian D. le
The Owner of this Uhaul took care of me. He was very rude to me in front of a lobby of customers. He stated if I did not want to participate I could leave over not having an alternate number. I told him my daughter was working and he proceeded to call her. No answer of course. He announced to his lobby filled with customers that HE was going home because College Football was starting and this would NOT stop him from going home on time to watch football. I made 2 reservations. 8/24 & 8/31. No one informed me of $100 deposit for cash which started this whole downward spiral. I have used this location before. Never been talked to by someone like he did especially being an owner. I will not use this location in the future. I used the one on Boxwood Blvd Cols Ga instead. I’m certain if he talked to me like that he has talked to other customers like that as well. The truck had the Change Oil light on as well. Other employees were nice.
Vikas M. le
I book my uhaul one week before at Airport through way in Columbus Ga, but the last time they changed my pick and drop location which is too far of my address. I hed pay 20 miles extra for just pickup and drop location.
Joan A. le
The employee who helped me was very friendly and knowledgeable. He was diligent in hooking the tow dolly to my RV. He provided information on loading/unloading our car - which I did myself.
Peter D. le
STAFF WAS GREAT!
Sunday B. le
Prompt and courteous service
Robert O. le
Excellent new 20 ft truck. Loaded easy with low back entrance and drove great with load. Excellent equipment! Personnel at 10th Ave store very knowledgeable and helpful. Great job!
Rikki F. le
It took the u haul customer service members an hour and a half to hook one of their own car dollys to their own 15 foot truck.
Cynthia M. le
I didn't get my refund back for a truck I paid in advanced to use and I had to pay again to use the truck I was told I would get a check in the mail still haven't received it
Latissia T. le
I rented a storage unit from uhaul and upon arriving with my movers the company lock was still on my unit. It was after hours on a Sunday and the office was closed so I ended up having to pay the moving guya an extra hour because we had to wait for someone to come out and take off the lock after being told prior to moving in that the lock would be removed before I moved in. I am very dissatisfied with the service I received and will not be using Uhaul again.
Cynthia M. le
I paid in advance for a truck but when I went to pick it up they couldn't find my payment so I really needed the truck that day so I paid again after I finished with the truck I went home and got my receipt and showed it to them and then was told I would get a check in the mail I hope I do or I'll be calling u haul thanks
April M. le
Everything was great thank u
JOSEPH B. le
They need to explain that the utility dolly is not 40 dollar but 40 per day. Which is ridiculous when the dolly cost more that the 26 foot truck per day. I am military service member and i feel like uhaul screwed me. But other than the location was great
Cynthia M. le
Great communication with staff no waiting or hassle would recommend u hall company to all friends and family
Betty P. le
I rented a van and the first one had issues with the transmission. I had to take it back. The second one was dirty inside and outside. I brought it to the managers attention and he said we don't detail every time. Unacceptable, because I have to pay the full price. I'm very dissatisfied. I went 2 miles over the mileage and they had the nerve to charge me for it. I'm very upset with uhaul. You need to do better.
Kenneth K. le
Customer parking is almost non-existent but the customer service was excellent.
John F. le
Outstanding!
Patrick D. G. le
Not local UHauls fault but equipment was not there when I arrived. Had to delay movers 3 hours and come back. No discount given for inconvenience. U-Haul needs a better policy on this!
Timothy A. le
The vehicles should have cruise control. It would improve gas mileage and make the trip more comfortable with less stops.
Lee Z. le
In the ghetto of Columbus but it was a great experience friendly staff and extremely helpful. 5 stars for the head guy there.
Laura T. le
Everything was good but there was animal hair in the truck.
George S. le
Fix the AC!
Rose W. le
They took out more money than they needed to
Verray C. le
good deal
Ryan C. le
The staff member was able to get me a refund for the dollies and moving blankets that I rented, but did not recieve.
Andrew W. le
Inspect the trucks before you rent them.The truck that I was rented had no way for me to charge my phone.And when I called UHaul about it I was put on hold and they never came back to me.So I turned the truck around and returned it.Thank's UHaul for wasting my time and taking my money.when I did not use the truck.
valencia L. le
GREAT
John B. le
When I turned the trailer in on Tuesday 16 July and the guy was checking the trailer turned out the trailer lights were not working.
Victoria A. le
Need more employess and update computer
Richard M. le
When I made my equipment reservations, i had chosen a different drop-off location, but that drop-off location was not an option when I picked up my equipment and they asked me which location from a list of 4.
Carmen S. le
n/a
Tameika M. le
Everything was great I started out my morning rental with Mr. Robert he has great customer service skills he made sure I was knowledgeable about going on 11th street on the bridge. I ended my rental with Derrick and Michael the entire time there response was very appreciative by saying yes ma'am and no ma'am. I'll definitely use this location again. Thanks for such great customer service guys.
Jennifer M. le
2 Weekends in a row I rented moving trucks from U-Haul (26 ft/20 ft), and had more trouble than it was worth. For the next and FINAL move, I will hire 2 Men and a Truck!
Stephen G. le
Staff was super helpful and super friendly. Very professional. I will always continue to do business at this location in the future.
kyle H. le
There were fees were hidden and the customer service was VERY rude.
Tera M. le
Have more employees.
Evelyn A. le
No comment. Everything was good for me.
Christopher Y. le
When picking up the auto transport that I reserved, it said that it was on site.... we had to drive to another location to pick it up. Then once hooked up to the trailer, I noticed that it had two tires that had large cuts and tears in the side walls of 2 tires. After going back to the original location, the owner passed off my issue to another employee. The owner then got on another computer and proceeded to bad mouth his employees saying they were idiots. The employee that was now with me did not know how to operate the computer system. He re-entered all of my information that I had done the night before including pictures of my license. I pre-registered the night before to save time on pickup day, turns out I left the location with a trailer 1 hour and 10 minutes after I arrived. Will not return to this location. Not impressed with uhaul as a whole after this rental.
Allan O. le
The staff was friendly and helpful, I like to thank the young man who was every helpful when I call on July 2, Thank You for amazing service , Carolyn and Allan
Laura P. le
Your staff was not familiar with the new Insurances, she went online for instant chat, 45 min for someone to help her. She was so amazing and kind, but the transportation/traffic support she was reaching out. Unacceptable to have a customer wait so long.
WILLIE R. le
Thank you for your service during my time of need!
shannon r. le
The staff especially the manager was very rude. I will never deal with this location again. I actually moved my stuff to a different storage facility because the staff at this location horrible
charles c. le
Originally rented storage for $70 that in under 2 years went to $100. That inflation is crazy. 24hr usage is promoted but this facility doesn’t allow it. Store vehicles always parked in the way.
Colin E. le
Quick professional service and friendly employee's
NAKIA M. le
The space is very tight. While moving out of my storage, I had to stop three times for other customers to pass through. It was only a couple of experience clerks. Grounds could have been cleaner.
Taylor H. le
The gentleman when I arrived helped me right away. They were so nice. I recommend this storage facility.
VIVIATOR C. le
na
diane r. le
everyone truly went beyond the need to help me. thank you.
Sheriece G. le
Very unprofessional and rude, the manager was cussing at my mom and everything I do not do not do not recommend AT ALL
Tomorrow J. le
I Will Never Put My Stuff In The Uhual Storage Again it Was Invested With Pest That Damaged A lot Of Items Causing Me To Have To Throw Furniture Away was told my insurance didn’t cover pest infestatio
karen s. le
Extremely bad experience. Waited long time just to get key. Vehicles blocking entrances. No one taking responsibility for anything.
Charles W. le
Great experience
richard b. le
After getting switched to a new unit becasue the one we had leased had a faulty latch, we got billed for two units and received threatening letters about not paying for the unit we did not use.
William T. le
The staff was generally incompetent and unhelpful. Lost my reservation. Sent me to a unit that was already occupied. Then I was consistently overcharged for units I did not originally request.