Évaluations des clients U-Haul Moving & Storage at 10th Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at 10th Ave
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Kizzie T. le
My overall experience of the whole rental was great.
Ricky H. le
Nothing, customer service and equipment was great!! Thank you
Valerie P. le
I reserved an appliance dolly and when i got thete they didnt even have one to rent.
Pelatyah H. le
A special "thank you" to Kathryn Ferrell. She provided excellent customer service.
Direne M. le
The wait time to turn in the truck was to long. Need better customer service. Why I was there the man that work there spend 20 minutes outside talk to his girlfriend when he came in she ask to use the computer before he got finish check everyone out . It was bout an hour before u got out of there.
Khalilah M. le
They did an excellent Job here at this location. I was pleased. Thank you
eileen J. le
I have called several times this past weeks. My rental ecperience was a nightmare. Rishard was rude and incirrect when i tried to return the truck. He made me fill the truck tank despite the fact corporate said it was only half full upon receipt, he threatened me with the law. Tnen charged me despite thefactthere had been no resolution to the problem. He over dtew my account and i now have two overdraft fees if 70.00$. He would not service me upon return and told me he had other customers that were more important. I will never rent uhaul again unless this is addressed and I. am compensated. My number is on the contract.
Akisha G. le
Mileage rates are to Expensive..
Victor B. le
keep doing the same excellent service.
Jonah M. le
Very busy location. Could probably use a few more employees. Employees were helpful though.
Javon M. le
Michael Smith Was Outstanding Going Over and Beyond for Me...Thanks Mike!!
JOSHUA J. le
Better customer service and better mantince took a hour and 30 min to rent a trailer with no one in the store then I also had a flat tires and waited 2 hours on the side of the road but I did make it safely with my load
Stephen G. le
10/10. Customer Service and overall experience was perfect.
Fraun M. le
rude manager and black guy with long hair was very rude at all times and the unit we rented was not climtae controlled the AC HAD BEEN BROKEN FOR 8 ,MONTHS prior to our rental..
Ryan C. le
Please train your employees on the proper way to hook a car hauler to a pick up truck. Your employee did not tighten the ball lock on my vehicle and when I started to put a vehicle on it it lifted off my truck and can back down and landed on my bumper and damaged my brand new pick up truck. Not happy at all and I have filed a claim.
Joe P. le
All good.
Phyllis B. le
The workers were very nice but the truck was dirty but where the trash was put behind the seats from the previous owner I could not see until I was driving and heard the bottles rolling in the back.
Vivian D. le
The Owner of this Uhaul took care of me. He was very rude to me in front of a lobby of customers. He stated if I did not want to participate I could leave over not having an alternate number. I told him my daughter was working and he proceeded to call her. No answer of course. He announced to his lobby filled with customers that HE was going home because College Football was starting and this would NOT stop him from going home on time to watch football. I made 2 reservations. 8/24 & 8/31. No one informed me of $100 deposit for cash which started this whole downward spiral. I have used this location before. Never been talked to by someone like he did especially being an owner. I will not use this location in the future. I used the one on Boxwood Blvd Cols Ga instead. I’m certain if he talked to me like that he has talked to other customers like that as well. The truck had the Change Oil light on as well. Other employees were nice.
Vikas M. le
I book my uhaul one week before at Airport through way in Columbus Ga, but the last time they changed my pick and drop location which is too far of my address. I hed pay 20 miles extra for just pickup and drop location.
Joan A. le
The employee who helped me was very friendly and knowledgeable. He was diligent in hooking the tow dolly to my RV. He provided information on loading/unloading our car - which I did myself.
Sunday B. le
Prompt and courteous service
Cynthia M. le
I didn't get my refund back for a truck I paid in advanced to use and I had to pay again to use the truck I was told I would get a check in the mail still haven't received it
Cynthia M. le
Great communication with staff no waiting or hassle would recommend u hall company to all friends and family
Stephen G. le
Staff was super helpful and super friendly. Very professional. I will always continue to do business at this location in the future.
WILLIE R. le
Thank you for your service during my time of need!
shannon r. le
The staff especially the manager was very rude. I will never deal with this location again. I actually moved my stuff to a different storage facility because the staff at this location horrible
charles c. le
Originally rented storage for $70 that in under 2 years went to $100. That inflation is crazy. 24hr usage is promoted but this facility doesn’t allow it. Store vehicles always parked in the way.
Colin E. le
Quick professional service and friendly employee's
NAKIA M. le
The space is very tight. While moving out of my storage, I had to stop three times for other customers to pass through. It was only a couple of experience clerks. Grounds could have been cleaner.
Taylor H. le
The gentleman when I arrived helped me right away. They were so nice. I recommend this storage facility.
VIVIATOR C. le
na
diane r. le
everyone truly went beyond the need to help me. thank you.
Sheriece G. le
Very unprofessional and rude, the manager was cussing at my mom and everything I do not do not do not recommend AT ALL
Tomorrow J. le
I Will Never Put My Stuff In The Uhual Storage Again it Was Invested With Pest That Damaged A lot Of Items Causing Me To Have To Throw Furniture Away was told my insurance didn’t cover pest infestatio
karen s. le
Extremely bad experience. Waited long time just to get key. Vehicles blocking entrances. No one taking responsibility for anything.
Charles W. le
Great experience
richard b. le
After getting switched to a new unit becasue the one we had leased had a faulty latch, we got billed for two units and received threatening letters about not paying for the unit we did not use.
William T. le
The staff was generally incompetent and unhelpful. Lost my reservation. Sent me to a unit that was already occupied. Then I was consistently overcharged for units I did not originally request.