Customer Reviews for U-Haul Moving & Storage at 10th Ave

Évaluation :

5

Yeah it is a good customer I like to shop with y'all by boxes from y'all yeah it's real good I'll give you a good team cuz y'all is a good team

Évaluation :

5

I had a great experience

Évaluation :

5

I was highly satisfied

Évaluation :

5

Stay the same

Évaluation :

4

Parking and maneuvering is very tight.

Évaluation :

4

Improve signage so first time customers know exactly where to park and to enter for getting service. The buildings and parking make it a bit confusing. Otherwise, excellent experience here.

Évaluation :

1

The reason I say this is because the store manager (female) was rude.. unprofessional... bad attitude. She was trying to over charge me on a rental. Until I contacted another uhaul and was told that she ran my bank card as debit just to charge me $160 on my rental and charge me $60 for a dolly that was broke. She took the dolly off and still tried to charge me $100 when my reservation stated that it would cost me $57.52. Far cry from $160.00. But I will praise the uhaul on Airport thruway. The store manager there was in point.. truthful and honest...I believe her name is Lisa top notch service. Again my contact date was Saturday September 21 at 10th Ave wouldn't go if the store manager is there. But the second crew top notch. Manager not so much...

Évaluation :

3

The staff was nice and helpful. I had a problem with the website while reserving my trailer. The drop down menu asked what type of vehicle I had, I placed in a Jeep Rubicon. When I arrived at the store to pick up my trailer, the assistant at Uhaul said she could not let me pick up my trailer unless I had a hard top on it. Two hours later I was able to come back after putting my hard top back on the Jeep. If this is the policy of Uhaul, it needs to be reflected on the website as well so I know, before showing up to the Uhaul center, what the requirements are.

Évaluation :

5

Twas.......Growly Bear!

Évaluation :

3

I still haven’t received my reciept

Évaluation :

5

Very clean store, very helpful lady at the front counter and working two registers at one time so I could get in, and get out quickly! Great service thank you!!

Évaluation :

5

Everything was great for me

Évaluation :

5

The vehicle was not watertight. A very small amount of water got into the truck's cab near the front right quarter that damaged some of my property.

Évaluation :

5

Available same day. U-Haul traffic center saved me by finding this location along my route. Staff at this location were friendly and helpful. Extremely thankful for their service.

Évaluation :

5

Very easy and professional in and out quickly and friendly.

Évaluation :

5

Manager was very prompt and professional.

Évaluation :

2

I used a debit card to hold my rental. And, the agent was told it was to only hold the rental. When I returned the rental, the counter person ran my card without asking me if I wanted to use that card. That was unacceptable. If I am charged any insufficient fund fees, uHaul will be liable. Other than that, it was a good experience.

Évaluation :

5

No comments

Évaluation :

5

Keep up the good customer service

Évaluation :

2

Not nearly as friendly as store in Auburn on Opelika Road, where we had a reservation. We were relocated to Columbus the day before, so we had to get up an hour earlier because of time change AND pay about $40 extra for the additional mileage. Very disappointed!!

Évaluation :

5

Nice and clean truck

Évaluation :

5

I was told that I couldn't use Varo bank card nor Cash app. I had to use my credit card. The location I normally use doesn't have that rule. If I didn't really need the Van… I wouldn't have used this location.

Évaluation :

5

Gentlemen working outside is a wonderful guy!!

Évaluation :

1

I was incredibly disappointed with my experience using U-Haul. I will never use U-Haul again moving forward. My original pick-up location was over an hour away from the location they moved me to and not a single employee tried to help me find a better solution. I had booked the truck a month out and they moved the pick-up location a couple days before my move. There was no attempt to make our situation better, no compensation for the extra gas used, no compensation for the extra time that I had to use from my already very busy moving schedule. On top of all that, the car smelled weird and felt grimy. This was one of the worst customer service experiences I have had and I will not be returning.

Évaluation :

5

A/C in shop

Évaluation :

5

Nothing service is well and on time

Évaluation :

4

Keep your current staff

Évaluation :

5

Excellent experience and the staff was very helpful.

Évaluation :

5

S.O.

Évaluation :

5

Misty was wonderful!! She was very polite, pleasant and knowledgeable! She is an asset to the u- haul company. I will return soon and hopefully there will be a pickup truck available! Please continue to rent the useful traditional pickup truck to the customers!!!

Évaluation :

5

S.O.

Évaluation :

3

Your customer service especially to senior citizen needs improvement. Clarity is a must!!!

Évaluation :

5

Have 2 people in Customer Service.

Évaluation :

5

Great experience! I had no issues or observed anything that could be improved.

Évaluation :

5

Very helpful through the process. Thank you all so much

Évaluation :

3

Trailer had bags and old parts inside of it they wouldn’t remove them so I had to without it flying out going down the road

Évaluation :

5

Very helpful staff. Danny went above and beyond in making sure everything was correct. Kudos

Évaluation :

5

the guy that helped us was professional and helpful. thank you !

Évaluation :

1

Very rude staff!!!

Évaluation :

3

It was extremely hot, the building was not climate controlled. There was only two rollers dollies available and they were small.

Évaluation :

4

This place was great.

Évaluation :

3

You are a rip off. The state I use to live in been stopped charging mileage. You suck assholes. I will never use your service again.

Évaluation :

5

Great staff

Évaluation :

3

Pretty positive experience, overall. I will say, however, that owner Misty was relentlessly grumpy at pickup. In general, she appeared to hate her job and my appearance was an unpleasant bother. No matter how cheerful I was, I could not change her mood. By contrast, the young man who dealt with the vehicle return was service-oriented, had a happy demeanor and was genuinely interested in our experience with the equipment. In a service economy, it is essential that every customer experience exceeds expectations at every stage of the transaction.

Évaluation :

5

I wouldn't say the location is inviting but it's totally fine and fit for purpose. Great staff!

Évaluation :

5

Misty is the bomb

Évaluation :

5

Truck was very clean, service was great

Évaluation :

4

Service was great just long wait need more employees to help assist customers thank you

Évaluation :

3

The person that assisted us in the AM should receive some customer service training. Very non slant attitude.

Évaluation :

3

Give directions to get around the train that constantly on the track.

Évaluation :

1

Have items available!! I reserved 10 days before online at another location only to be told DAY before that I had to go to this location. 1) U-Haul should have sent truck to my desired location versus me having to get there 2) Don't wait until day before to say you don't have truck 3) Then an hour before I was told to go to this location, I get another call saying there's no truck 4) Then after 30 mins I m told go to this location but once there man says there's no truck 5) After 15 mins now there is truck but no dolly which I reserved. Absolutely the WORSE experience. Never ever again will I rent from U-Haul of Columbus GA

Évaluation :

2

They gave me a truck that damage was not noted and had 16 miles left on the tank so that my first thing I had to do was to fill the tank at a cost of $105. They also knew there was no way I could leave the truck at that state of emptiness. What a sack to get gas from your customers.

Évaluation :

5

I recommend U-haul trailers! Its highly reliable and easy to tow.

Évaluation :

4

The air conditioner didn't seem to work really good. But overall it was a good vehicle to use.

Évaluation :

1

Terrible location, parking is terrible, parking lot always blocked by equipment and you can’t maneuver around open trailer had tree/yard debris when I picked it up, it’s probably still in there cause I sure has hell didn’t clean it out.

Évaluation :

3

Don't rent vehicles with broken wiper blades. Don't allow customers to operate vehicles with check engine light on. Give veterans a discount. Give an more accurate fuel level accounting. My beginning fuel level was a fraction least that three quarters filled, I took a picture and will need to return later to dispute my claim with a manager.

Évaluation :

5

I will definitely recommend you ""

Évaluation :

1

The staff harrasses everyone, were unhelpful, and the reasin I transferred my things elsewhere. The worst storage expetience ever. I had to even leave 3 days early. I am also hoing to firmallt complain to your ciorporate office.

Évaluation :

5

The staff was very helpful and friendly and made the process very easy.

Évaluation :

5

The manager and all the staff members are awesome. The are always friendly and helpful. We moved from Oklahoma to Columbus GA. I didn't feel comfortable dropping the car towing equipment at the burnt down building I was directed to go to, instead of the Uhaul place actually being run, and in a safer location in town. I work for the government and would not leave anything at the destroyed business. I still had to unpack the truck. So I was told when I needed to be back with the truck, to avoid late fees. We drove straight through from Oklahoma and at 55 miles per hour in a truck whose brakes were very questionable, it was not a good drive. I also am a licensed CDL Driver, and that Uhaul which I reported should not be rented out until thorough maintenance was completed, was messed up. Anyway we arrived safely. And if I were to get a position with a state agency, I would not hesitate to to lease at the 930 10th Ave Columbus, GA 31901, location. The young man he help me start and close my 1133 storage rental is amazing and needs an award, or monetary bonus of some kind. Thank you for being there for my family. Respectfully, Lydia B. US Army Veteran.

Évaluation :

5

Misty and her team are amazing! I would recommend this location to all my friends and family!!! Next time I need anything moving related I will go to 10th Ave in Columbus GA

Évaluation :

2

Unit become infected with rodent waste. Contacted site manger multiple time with no assistance regarding issue. Absolute display of serve lack in customer care and service.

Évaluation :

2

Staff is unfriendly. They make up policies as they go. Prices were not as advertised in the store. Staff members are never on the same page. Have been to this establishment twice and both times 5/10. They didn't even care to spell my name correctly.

Évaluation :

4

The storage got a good safety features with the CCTV and key card features. The only drawback is the parking during unloading things to be stored.

Évaluation :

5

I was provided with great service as far as getting a storage switch that fit my needs. When I got ready to move my belongings into the storage, I was blocked from entering the storage by a huge Uhaul.

Évaluation :

5

The staff was quick to move vehicles and even offered help . They were pleasant and accommodating .Thanks dp.

Évaluation :

5

I appreciate Manager Misty for assisting me with my moms things. My mom passed and her n her team went above and beyond to assist with my moms contents and so I thank the staff

Évaluation :

5

The staff went above and beyond to assist me.

Évaluation :

5

You all took care of me , I will be using U-Haul again and recommend U-Haul to other . Thank you very much

Évaluation :

3

Kendall was awesome with helping me move the trailer I had just unloaded. Unfortunately the climate-controlled unit is exceedingly hot and does not have as much vertical space as I would like. Also the layout of the facility makes it difficult to access your unit even with a small vehicle and it is difficult if not impossible for multiple customers to access units simultaneously. I'm not certain what the employee parking situation is but an employee vehicle had to be moved in order to facilitate the relocation of the rented trailer from near my unit to the desired return/drop-off location.

Évaluation :

5

My card to my unit dont work i could not get into my unit.

Évaluation :

2

The staff is rude, I asked to see a storage unit before purchasing and was ignored. Finally I went to the room and it was too small. I would use any U-Haul in the city before this one.

Évaluation :

5

Ashley and the staff they're the best

Évaluation :

2

The problem with the UHaul storage was not the local location, but Uhaul itself. I set up an autopay that NEVER worked - not once did the autopay withdraw funds from my account, try as I might to get it to work. When I called the UHaul national phone number to request help and a refund for a late charge applied despite setting up autopay, the person on the phone refused to help, stating that the fault lay with my bank. They claimed that the funds took a couple more days after the due date to process, which was allegedly my bank's fault. When I tried to have autopay set up for another, earlier date to ensure payments went through on time, I was informed this was not possible. Then I monitored autopay only to find it NEVER withdrew funds at all. I have taken my business elsewhere. While I am a fan of UHaul's trucks and moving services, I was quite disappointed with the customer service I received on this matter calling the national number.

Évaluation :

5

Good service and stayed professional.

Évaluation :

4

It was difficult to get cartloads from the sat to the facility because of the parking lot slope and crowding, but overall the facility was great!

Évaluation :

5

Incredibly helpful and accommodating staff.

Évaluation :

5

Misty was super professional and knowledgeable while handling multiple customers all at once. The store was very crowded with customers but sh keep the line moving with no complaints from customers. She's awesome!

Évaluation :

1

I was promised one size unit only to receive a smaller unit.

Évaluation :

2

The rate for the size storage is not adequate

Évaluation :

3

I went to Uhal to make my pass do payment,the weather was really bad. It was raining so I couldn't use your keypad with my password it was down. Your representative gave me a temporary access card to enter the building I left Uhal shorty to retrieve my unit key from home. When I returned couldn't open my unit because there was still a lock on it hours later after I made my past do payment. Having walked in the rain for a employee assistant to remove the lock so I can enter my unit. When I entered the unit I noticed water dripping down the wall of the unit and a puddle on the ground my things where wet. To many issues that could have been handled better.

Évaluation :

5

The staff was great and were very helpful. 5 stars

Évaluation :

5

They were very nice and friendly

Évaluation :

3

But thing is after I put my stuff in storg I got sick and have not been able to get there to put my lock on if you all can help me out on this it will be very app hope I will get to feeling better thank you Michael Mabry No moo

Évaluation :

5

Didn't have no problems at all everything my experience with U-Haul was great and I would definitely use you guys again.

Évaluation :

3

Had to re-enter access codes multiple times when said "not logged in". The entry door to storage should have a RAMP as opposed to ledge. Difficult to roll heavy objects over curb.

Évaluation :

3

The first month I had the storage unit the sliding door to enter were broken so if I didn't go during office hours when someone could let me in the side door I wasn't able to get in. This was very inconvenient and a bit of a hassle. After a month they finally got it fix. Probably because they were tired of having to let me in weekly. Other that that it was good and if we ever needed to store our belongings again we would consider this location.

Évaluation :

5

Excellent Service.

Évaluation :

2

One office employee rudely after I backed truck in to unload rudely be told me I had to move the vehicle and Park differently for unloading. The first unit be we rented had a bad roof and was full of water, do we had to rent another dry unit. Could have been a much easier process for the customer.

Évaluation :

1

The lady on 10 ave was very rude

Évaluation :

5

Excellent customer experience!!

Évaluation :

1

Poor customer service..

Évaluation :

5

Extremely friendly and helplful staff. Thank you. Everyone was very pleasant

Évaluation :

5

Very helpful and friendly. They made my mothers move smooth. Merci

Évaluation :

5

The staff is always friendly

Évaluation :

1

I rented the unit but could not get access to it because the keycard reader was broken. I was told to come back later and ask office staff to let me into the card-gated hallway to access the unit. I was not told the unit number. Office staff were obviously overworked and too busy for pleasantries. These issues are not the fault of the staff, but the fault of Uhaul. Uhaul needs to provide their staff with adequate resources to do their jobs effectively. Based on this experience I will not use Uhaul for future needs, as their pricing does not reflect their ability to deliver on a consistent and reliable product.

Évaluation :

1

When booking the space online from out of state, I selected the size I need and a unit that was described as "drive up exterior". When we arrived, that is not what we got. Instead we had a unit that was inside a storage building, at the end of a long & narrow hall, with a pole in the middle of the unit. We refused the unit for these reasons. The associate took us back inside and offered us a larger unit, which we accepted. Although the unit was still inside, the hall was wider and the unit was closer to the entrance. When finishing up the rental agreement at the counter, I was asked if I needed to buy a lock; I said no, I had one. It was not pointed out that a specific type of lock was required. A couple weeks later when we return to get a few things out of storage, there's a second lock on our unit with a tag for non-payment. We go to the office because a payment hasn't even been due yet. We were advised that it was because we weren't using the right type of lock, and that housekeeping would continue to put the additional lock on, and we would have to come during office hours to have them unlock it. We weren't happy about this, but said fine. The next time we came, the additional lock is on there and we are now informed that a charge for the lock has been added to our account. I will take ownership that the agreement requires this type of lock, so I paid the fee for the lock without complaint. However, the handling of this is very poor. Rather than lock a paying customer out of their unit, you should at LEAST call to inform them at the first notice. Also, this should truly be explained up front, as I would not have known the difference in lock styles in just reading the agreement. To wrap it all up, we cleared out our unit on 06/13/20, and followed the online instructions for move out on 06/14/20. The move out was not processed until 06/30/20, when I called because I received notice that payment would be due soon. Overall, we only had the unit for 3 months and it was a bad experience from start to finish with customer service. The unit was clean, secure, and well-lit, but the parking and access to the lot is also not ideal; many times we were stuck waiting for others to move a truck or trailer they were renting/dropping off and causing congestion in the lot.

Évaluation :

2

My paperwork and books was ruined in this storage facility. I paid them for three years too keep my personal belongings safe and now they are ruined.

Évaluation :

5

Aucun

Évaluation :

3

Very chaotic- not well organized and they need more help for sure. The young lady that was helping me was fantastic. She was running her legs off. Owner needs to schedule some more employees to work.

Évaluation :

5

They did a fabulous job with everything very professional. Thank so much David Curtis

Évaluation :

5

The Staff was great! Nice place to store your "stuff"!!!

Évaluation :

1

I had this unit for 3 days Sunday 11/17 to Wednesday 11/20. I paid 159 for this unit and I received no refund

Évaluation :

1

rude manager and black guy with long hair was very rude at all times and the unit we rented was not climtae controlled the AC HAD BEEN BROKEN FOR 8 ,MONTHS prior to our rental..

Évaluation :

5

Prompt and courteous service

Évaluation :

3

I didn't get my refund back for a truck I paid in advanced to use and I had to pay again to use the truck I was told I would get a check in the mail still haven't received it

Évaluation :

5

Great communication with staff no waiting or hassle would recommend u hall company to all friends and family

Évaluation :

5

Staff was super helpful and super friendly. Very professional. I will always continue to do business at this location in the future.

Évaluation :

5

Thank you for your service during my time of need!