If the daily rate is 34,95 $ for a trailer, then if I use it for only 12 of the 24 hours, I should get some money back. Not necessarily half, but SOMETHING !!! Maybe 10 $?Bohdan K.
Customer Reviews for U-Haul Moving & Storage at 17th St
Pour nous contacter
Edmonton, AB T6P1P1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Donald D.
Le client n'a pas laissé de commentaire.Matthew I.
The employee was very professional in my dealings with him.Michael P.
Le client n'a pas laissé de commentaire.Gurpreet S.
Le client n'a pas laissé de commentaire.Karanpreet S.
Le client n'a pas laissé de commentaire.Susanne J.
Incredibly positive experience. Easy check in and pick up, easy drop off and check out. Kudos to the crew there.Darren K.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Allen C.
Le client n'a pas laissé de commentaire.Donald H.
Truck dirty in the back. I have pictures . Not good. When I told the young man about he seem to be dismissive towards my concern. Not happy with your company. Highly unlikely to use your services again. Will be not recommending your company ever again to anyone I know or on social media.John C.
Le client n'a pas laissé de commentaire.Brian G.
Cx service rep was super nice. D.
Make the blanket bag a zip on and off so it can be movedkurt P.
We didn't have the equipment we rented in the truck. No dollies at all. And we were still charged for them! Was not happy.Zachary M.
A great experience from initial contact to completion. Good access just off the Henday and lots of room between storage blocks to get vehicles in and out.Richard G. | Expérience générale
Le client n'a pas laissé de commentaire.Camille H.
I had ordered 2 dollies for moving. When I came to pick up my order I was told there's no dollies available. That made my moving experience 10x harder. Very disappointed in that.James F.
Le client n'a pas laissé de commentaire.Sarah S.
Good customer service, vehicle well maintained. Always have your papers with you if going back to pick up other equipment. They almost double charged me. Check that all ramps are in working order before leaving. Check vehicle for documentation too. Be aware that drop off locations could be far from where you have moved to. They could charge extra to have it changed if possible.Iqbal S.
Maybe not charge the credit card on file after we were told everything was goodSezgin O.
Very good serviceMark P.
The text message I received for drop off location did not accept trailers. The personnel didn't know where we should take it. We tried 3 different spots indicated as Uhaul neighborhood locations and were unsuccessful. This system really needs to be brought into the 21st century to make this process more customer friendly.JESSE K.
Was booked with a U-Haul location close by where I would need it, then was called a few hours later and told I'd have to pickup at another, further location. No problem I agreed to that. Then two days later while on route to this new location I got a text telling me the location had been changed ....so I reversed my course and went to an even further location that was approx 15Km from where I actually needed and booked in the first place. Staff were fine, but I didn't appreciate the shuffle ...plus paying extra for milage/gas.Troy N.
Customer service was excellent. Fast and efficient. Trailor looked clean, however left dust and grease stains on furniture when hauled to next location.Amber D.
Spring broke on trl. Phone system out if service all wkndMartin P.
Le client n'a pas laissé de commentaire.Alison L.
Great staff and good serviceDoreen W.
The inside of the truck was not swept out and there was a lot of dirt inside that got all over our stuff.Ellis W.
Clean inside cabKhushpreet B.
Le client n'a pas laissé de commentaire.Brad K.
Very good rental experience, Joshua was very friendly and efficient.Mark K.
The light on the side trailervwas not working. And it was safety hazard while driving it at night. Would recommend to have it checked before giving it to customers.roneel N.
Scanning app still isn't great. But service was solid and it was a positive experience.lyall C.
The trailers need maintenaceRommel A.
Le client n'a pas laissé de commentaire.Dallas J.
The employee "Joshua pilidis" was great to deal with and he was very helpful.Kevin C.
Le client n'a pas laissé de commentaire.Trent B.
Booked through this location too they were always available on the phone in person . NO voice mail, automated system 5 stars!!Richard G.
Le client n'a pas laissé de commentaire.Anton M.
Le client n'a pas laissé de commentaire.Amritpal C.
Le client n'a pas laissé de commentaire.Shanita A.
The truck was in terrible condition! We received it at 1/4 tank. And that was noted in the walk through and visible in the picture taken of the km's. So we returned the truck at 1/4 tank. Now the contract states I am being charged for not returning it at 3/4 tank. I am very upset about this. I will be contacting customer service and will not be using U Haul in the future.Brian G.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Mandy M.
Le client n'a pas laissé de commentaire.Thomas H.
Thank you very nice customer serviceMONICA J.
The two guys working there were awesome. Very friendly and very professional. If I was U-haul I would give them both a raise to keep them from leaving.RYAN B.
Le client n'a pas laissé de commentaire.Barry H.
Le client n'a pas laissé de commentaire.Timothy T.
Le client n'a pas laissé de commentaire.Allyson N. | Premières impressions
Joshua has and continues to be very helpful! He has helped make this process easy for us!Bobbi b. | Online Move In
In person service and facility are great. However, anytime I called I was placed on automatic hold and disconnected after 20 minutes.Marsha W. | Expérience générale
Le client n'a pas laissé de commentaire.Tom B.
Renting here was the easiest that I have ever experienced at any UHaul location.The gentleman at this site was efficient and professional. I would drive here, passing other UHaul locations, to rent from UHaul again.DAVID H.
I rented a small trailer for a quick trip online and that was easy and straightforward. When I arrived, the young man was polite and very efficient, came out and hooked the trailer up. Because I didn't have the right plug required, he lent me the adapter converter and I was on my way in no time. Then when I returned, a different guy was there who unhooked it when he was done with another customer. Experience was a great one and would definitely recommend this location.Michael M.
Le client n'a pas laissé de commentaire.alexa p. | Expérience générale
Le client n'a pas laissé de commentaire.Johnathon D.
Some sort of refund when you fill the vehicle up more than was required. Especially on the 26ft'rGreg J.
Thanks for the help with pick up and drop offMark H.
Le client n'a pas laissé de commentaire.157114661 1.
Le client n'a pas laissé de commentaire.Armand C.
ExcellentKuldip singh G.
Le client n'a pas laissé de commentaire.BILL R. | Expérience générale
Le client n'a pas laissé de commentaire.Chantelle C.
Le client n'a pas laissé de commentaire.SAMIRKUMAR P.
Darren and his staff provided excellent customer service and assistance when needed. Merci.amanda r. | Expérience générale
Le client n'a pas laissé de commentaire.Alyshia S. | Expérience générale
Le client n'a pas laissé de commentaire.Karen F.
The staff is awesome he is very friendly with an excellent customer service.Joel E.
Wonderful Customer Service.Mohammad E.
Le client n'a pas laissé de commentaire.eddy M.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Bilawal K.
Great Service! Thank youMike H.
Have the vehicle warming up for pickupDARRYL T.
Le client n'a pas laissé de commentaire.Kenneth F.
Le client n'a pas laissé de commentaire.Clinton S.
Le client n'a pas laissé de commentaire.William S.
For truck rental policy Sometimes people need it for 2 days, 48 hours even if it's at end of month. However, 48 hour rental was not accepted due to being at end of month as per truck rental policy. If there was cancellation it be most helpful to receive text saying there was cancellation to allow more time to use the truck. As result we had to use our own vehicle to finish hauling items from 2 different locations to come into one location due to running out of time with the truck rental. Thank you Have good day!Wendy L.
Le client n'a pas laissé de commentaire.John B.
One price not all the add ons in today's world.todd M.
Le client n'a pas laissé de commentaire.Sheri S.
It was great, easy and affordableNatashia T.
I can't think of anything else at this time. The service provided was exceptional ðŸ'Œ.Brenda H.
Le client n'a pas laissé de commentaire.Austin R.
Le client n'a pas laissé de commentaire.Patrick D.
Le client n'a pas laissé de commentaire.Vikramjeet N.
Very fast service on this trailer rental., less than 10 minutes from start to finish Line ups are not as long at this location )17 St) and were non-existent this timeBruce R.
Le client n'a pas laissé de commentaire.Terri C.
person handling transaction was very efficient, and processed everything very quickly.Karyn M.
Le client n'a pas laissé de commentaire.Kevin Q.
Le client n'a pas laissé de commentaire.Tom C.
Le client n'a pas laissé de commentaire.Carey F.
Le client n'a pas laissé de commentaire.Sean H.
Le client n'a pas laissé de commentaire.Raju K.
I've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.heather c. | Expérience générale
Clean the trucks before you rent the boat and make sure a person can see out the mirrors they were filthy and disgustingChristopher B.
Very helpful and knowledgeable staff! Everything was done efficiently and effectively.Jason K.
Le client n'a pas laissé de commentaire.ROBERT J. | Expérience générale
Better servicing of units as we blew a tire and brakes have an issueTony G.
Quick booking and very good customer service..Kunal T.
Le client n'a pas laissé de commentaire.Daniel B.
Nothing, they went out of their way to make sure I had the right hitch.Sean I.
I was so pleased with the excellent service and attention to detail. I felt very well taken care off by the staff.Tim V.
Le client n'a pas laissé de commentaire.Varinder Pal S.
The van I rented said it could hold a queen mattress, the matress couldn't even fit in the van. The van was really dirty. Not satisfied.Ainsley M.
see letter sent to your contact.form. thanksGLORIA B.
Le client n'a pas laissé de commentaire.Isabelle L.
Le client n'a pas laissé de commentaire.ANIKA N. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory C. | Expérience générale
Thank you! Had no issues and will definitely recommend and will be back .Carolyn P. | Expérience générale
My unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn't notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn't give me peace of mind to start with.ron h. | Expérience générale
Le client n'a pas laissé de commentaire.Darlene A. | Expérience générale
Ended up getting a different storage unit company because repairs were never done.Ashley B. | Expérience générale
Excellent customer service. Would recommend to everyone.JACQUELINE R. | Expérience générale
Le client n'a pas laissé de commentaire.Raj Kuar P. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICK O. | Expérience générale
Le client n'a pas laissé de commentaire.Verlyn E. | Expérience générale
Very accommodating. Didn't have the unit i booked online, but found me one that would fit my needs.Kyle B. | Premières impressions
Nice strong humble organized personals thank you for everything ☺️☺️Abdulaziz I. | Expérience générale
Always good service with secure storage facility. I will use U-Haul again in the future.TREVOR B. | Expérience générale
Expressed concerns about water leaking into my area and having 4 -2cube boxes saturated 3-4" on bottom. Fabric was still very damp and there was mildew damage!Cathy C. | Expérience générale
staff was very friendly and eager to assist, answering all my questions and facilitating my rental from start to finish, thanks again!Cathy C. | Expérience générale
Should be two people working the office....ridiculous long waits in line to be helped otherwise a good facilityTodd B. | Expérience générale
Le client n'a pas laissé de commentaire.Lorraine G. | Expérience générale
Le client n'a pas laissé de commentaire.Christina S. | Premières impressions
Le client n'a pas laissé de commentaire.Pirthipal Singh B. | Expérience générale
Le client n'a pas laissé de commentaire.Lorraine G. | Premières impressions
Le client n'a pas laissé de commentaire.Brooklen L. | Expérience générale
Had a problem with mice which damaged my sofa and was not resolved to my liking. It doesn't help Uhaul is its own insurance company. Not good for the consumer.Pam P. | Expérience générale
Le client n'a pas laissé de commentaire.DAWN P. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory C. | Premières impressions
The person looking after me was awesome told me about everything that I needed to know aboutAngela V. | Premières impressions
Le client n'a pas laissé de commentaire.Lynnien P. | Premières impressions
Locker is constructed such that mice can easily enter, and they pooped and peed and chew everything. I recently called and was left on hold, told agent. Asked for manager, he said he was manager and was busy. I emailed customer service in USA. Manager said complaints are bounced back to him. On site washroom filthy, dishwashing soap only soap available (do they know there is a pandemic), no paper towel holder, floor filthy, no garbage bin. I called U Haul about 4 years ago when I used 149 Street site. Told agent I was double charged. She said she would get back to me. Hasn't called yet. I moved out May 16, 2020 after telling local Pock-It Storage about the dirty U-Haul facility. Pock-It matched price and upgraded me to climate-controlled unit at no extra cost. During my check out process, agent at local U-Haul interrupted me 3 times during a one-minute conversation. Obviously no customer training. I got my receipt, thanked him and left. You just lost 100 customers. All the best.EDWARD S. | Expérience générale
17st staff in Edmonton were very helpful and friendlyPATRICK O. | Premières impressions
good service, Im happy, staff are very nice. Its the best U-Haul. Manny Professional STARemmanual b. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN T. | Premières impressions
Le client n'a pas laissé de commentaire.KIM S. | Premières impressions
Le client n'a pas laissé de commentaire.William C. | Premières impressions
Le client n'a pas laissé de commentaire.Richard F. | Premières impressions
Staff very helpfull and friendly..alvin r. | Premières impressions
Time after time, U-Haul has been there to accomadate all of my moving and storage needs. I will always rely on them for their great service and making moving and storage as smooth as things can be during a move. Thanks for your service!TREVOR B. | Expérience générale
I was lied to about the unit being lit. The latches don't line up properly and I could not open the unit by myself:( I left repeated messages for the manager to call me, which he says he never received :( Once I spoke to him, he was very helpful and accodating:) Payment was requested 17 days after I moved out by staff. In speaking with him that day he said he would make a note. Payment was request again 19 days after move out by email. I have an ongoing issue with the rental truck location that is still unresolved:) No I would not recommend your company even after decades of loyalty to you. The issue from March 7th should have been dealt with immediately and is still unresolved. Thank you very much for you time:) Lois Lesage 780-984-4977Lois L. | Expérience générale
The snow hasn't been cleared in front of some units and there was dust on the walls inside so in my opinion the facility maintenance has gone downhillCASEY V. | Premières impressions
People are more than happy to helpAimee D. | Premières impressions
Move in day, I couldn't close the door to the unit. I looked to see if there was anything in the way of the door (my stuff on the inside) but there wasn't. Turns out the tracks the door closes on, we're full of ice. Nobody had cleaned the unit or made sure the unit would be move in ready clearly. I'm sure this isn't the first time this has happened. I'm sure it won't be the last. It was late and it was also the coldest day of the year. I just wanted to get out of there so when we finally got the door closed, I just wanted to go home, warm up, and sleep. I ended up going back to the unit a couple times and every time I went, the unit was VERY difficult to open. We had to use a crowbar to open and shut the latch. Or it wouldn't open. That amount of force and pressure was frustrating and def avoidable if the people maintaining the units, cleaned out the tracks before someone moves in. I mentioned something the second last time I went to the facility because it is so time consuming just to open and close the door. The man was great with me even tho I was extremely upset. He mentioned he would tell his manager but I don't know if anything happened. My unit also had a light but no light switch or pull string. No way to access the light bulb to change it unless I brought a ladder.Cora-Lea F. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy G. | Expérience générale
Incredible service and expertise displayed by all 3 men I spoke with. From initial contact, to the actual move in, everyone was great. I will definitely recommend Uhaul. KathyKathy G. | Premières impressions
Thank you for the great servicetim w. | Expérience générale
email for Jessee McGrath does not work so detailed feedback can't be given and not sufficient space here to share my experience.heather c. | Premières impressions
whatdarwin s. | Expérience générale
Friendly and knowledgable staff. Great experience.Tyler B. | Expérience générale
I had mice in unit and mold on couches. Also never had walk through when I cleaned out unit and then was told I owed for a month because the employee told me in office I didnt have to sign to finalizeNicole M. | Expérience générale
You guys rock I came to you frazzled frustrated and confused And you had my back calmed me down and all with a smile.karen d. | Premières impressions
Mice infested storage. When we asked management to fix an issue with our storage locker we were told to use "Irish spring soap" to keep mice away. Our storage locker door wouldn't close properly.Ashley D. | Expérience générale
Good team and helpfulmuse m. | Premières impressions
The lady Jesse who helped me was awesome friendly organized made it quick and easy even though she had other customers she helped us all she deserves a raise for the amount of work she doesAmanda D. | Expérience générale
After having the storage unit for less then a week, unit was robbed due to the negligence of the employees and lack of effort. The service after the incident was non existent. Terrible customerservicecolton c. | Expérience générale
Thank you so much for all your helpApril B. | Expérience générale
Hi my name is wezira Abdulkadir I've been there for two months was clean and nice is very goodwezira a. | Expérience générale
Excellent customer service. They got a hold of me right away when our unit was available. Always have gave me top notch service and professional results. I will not use any other storage facility 4 moTREVOR B. | Premières impressions
On found the onsite staff to be helpful and responsive both when getting a storage unit and returning the unit...Thank youCRAIG C. | Expérience générale
Staff was so helpful and freindly. This was the second time using storage and I will keep coming back. MerciLisa J. | Expérience générale
Used to be a convenience store and transferred to a dedicated U-Haul outlet. Good location, truck selection, and branch manager.ROBERT T. | Expérience générale
I haven't had any problems with U-haul. The 2 years that I used this facility have been great. Easy payment, decent facility and easy set up/move out.TAMIKA T. | Expérience générale
Pricing was great, service was great, it was clean and felt secure. I used a storage unit for about three years and highly recommend the 17th street location in Edmonton.KATIE D. | Expérience générale
Good conversation nice n friendly PeopleAlexander L. | Premières impressions
The storage area was not very well kept .john& margret S. | Expérience générale
The help of finding a storage unit was very helpful. She went out of her way to help me. I thank those of you at U Haul for your exceptional help when it was needed. Thank You again.Mary U. | Premières impressions
I was disappointed that I got no refund on the rent that I had just paid.Allan M. | Expérience générale
There is no security for storage outside the building, Our battery from our camper was stollen and we were told that they didn't look after those things you must have your own insurance.victoria r. | Expérience générale
Jessee was completely disorganized and rude. They were very understaffed. They only had one trailer when we requested two. Nothing was ready despite numerous conversations. This scratches the surface.Alyssa M. | Expérience générale
Great facility. Clean and accessible. Great staff.bonnie H. | Expérience générale
Jesse McGrath is the most incompetent manager I've ever dealt with. She has no control over her staff or any idea how to run a business. Cody an employee is nasty and rude.Tries to scam customers.Sean H. | Expérience générale
The unit had mice and a bunch of my stuff was damaged or needed to be cleaned thoroughly.Aaron B. | Expérience générale
Not a secure place at all. Wont reccomend.augustine c. | Expérience générale
Rented a storage unit for about a year and had zero complaints, thank you so much!Steve S. | Expérience générale
no commentJANET F. | Expérience générale
ThanksRyan D. | Expérience générale
I booked a cargo van and a storage unit, but they did not have the van available. They did transfer the booking to another location, but they didn't let me know until I arrived at to pickup.Aaron B. | Premières impressions
The young man who helped me yesterday was amazing. Was on his own and was very busy but handled everything with a smile and great attitude!Lisa J. | Premières impressions
Quick serviceKaren M. | Premières impressions
Website hours of storage accesss are wrong for this location. Which was a point of moving in there. Take it as it is unfortunately.Tim Y. | Premières impressions
Great facility and safePa C. | Expérience générale
It was a positive experience would return to uhaul if needed thank youSusan C. | Expérience générale
I would certainly use this facility again.Mark D. | Expérience générale
Just had a bit of an ordeal setting up bank withdrawl, but ok now.TRACY C. | Expérience générale
it was ok for the rental unitDONALD M. | Expérience générale
The staff at this location has been very helpful from the beginning of storing our tools ,truck and trailer as well some furniture. thanks georgsgeorge s. | Expérience générale
Had a really good experience with 17 th St. U-Haul, the boys in the offfice friendly and ready to help, wouldn't hesitate to recommend to others. MerciElizabeth M. | Expérience générale
Friendly guy at front desk answered all my questions.Stephen P. | Réservation
The staff went above and beyond. Very busy placedaniel s. | Expérience générale
Staff are friendly and efficient. Storage units clean and secure.JAMES K. | Expérience générale
The staff at 17 street were willing to go the extra mile to be sure you were happy and confident leaving your unit.Cheryl C. | Expérience générale
I gave an average rating because you guys are too expensive. I had no other choice to use you guys as other options are limited.Aman G. | Expérience générale
Poor storage facility, would never recommend it. Not secured at all.Tyler B. | Expérience générale
very friendly people...nice works👍Paolo M. | Réservation
Great customer service from staff. Very helpful, and always good at follow up calls. They are always busy there, but take the time to go the extra mile.Wayne c. | Expérience générale
Good serviceKuldeep S. | Réservation
reservation meant nothing. when we went to pick up the vehicle the office was in a different location and then there was no size of truck that we reserved plus then i suggested my own fix.david d. | Réservation
I find the storage prices to be very expensive. I had a unit at this location for about 2 years and there was not one break. You should think about long term customers.JENNIFER H. | Expérience générale
Worked out great for me close secure storage staff very pleasantTodd B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!