Customer Reviews for U-Haul Moving & Storage at 17th St

2 033 évaluations

7403 17th St NW   Edmonton, AB T6P1P1

(780) 944-0061

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 944-0061

7403 17th St NW
Edmonton, AB T6P1P1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great job by the people there. Made it enjoyable to work with U- Haul

ROBERT D. 
Évaluation :
4

When i moved in there was garbege all around the units me and my sister took the time to walk up and down all the units and clean up the garbege it took 2 baskets and a bin but we swept and cleaned up since your short staffed around here and the staff are very nice and helpfull and do there jobs very well as far as i can see

Jason S.  |  Premières impressions 
Évaluation :
3

We ordered 2 hand trollys and they were not provided to us. I contacted Uhaul so that my friend could go pick them up, they wrote down his name and number. When he arrived, he waited in line for 45 minutes only for the trolly's to not be there.

Aoife B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Twice I had my motor home broken into there.

MATTHEW H.  |  Expérience générale 
Évaluation :
5

This is by far one of the best locations for service and reliability. Firstly you can actually reach the office to book. Secondly they are very courteous and informative. Thirdly they offer a good selection of vehicles Lastly I was able to pick up my vehicle on time and everything was organized so it took only a few minutes to be on my way. Great experience!!!

JANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Redentor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake Z. 
Évaluation :
5

Complete opposite of the rental pick-up. Very helpful, nice and Managed properly!

Simon T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larraine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simi S. 
Évaluation :
5

Great service

Mukhpal S. 
Évaluation :
2

We had to access our unit twice and the locking mechanism was so rusty that it took two strong men and a tire iron (after struggling with a large screwdriver) to budge it. Took over 20 minutes each time. Very frustrating.

Eleanor P.  |  Expérience générale 
Évaluation :
5

Staff and location, Excellent.

Assis M.  |  Expérience générale 
Évaluation :
3

I was ok with the experience

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy R. 
Évaluation :
5

Great as always.

Brian B. 
Évaluation :
5

Far better service than Red Deer Riverside franchise. These franchise locations ruin your name . I told many others about my experience in Red Deer and went Home Depot to rent trailer . Lots of others told they had very negative experiences .

Daryl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dharminder S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohammad H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abubakar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

it took 1 hr to get the trailer the Debit card machine is a piece of garbage U-Haul should be ashamed of themselves

Dennis H. 
Évaluation :
5

The service and the guys helping were really good. The equipment is what I would expect for the price and quick availability, I'm happy with what I got. Will use again. Thank you

Vadim Z. 
Évaluation :
5

I am just wondering why the charge to my credit card is $45 more than my actual receipt The vehicle had very very dirty windshield (inside) Staff was wonderful though

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
5

May be reduce the price for mileage because the gas prices are so high nowadays I know it is hard during this tough times but uhaul is a big company and I don't think it is too much to ask

Amarjit S. 
Évaluation :
3

Safety chains on the car dolly I rented were missing and damaged.

Blake S. 
Évaluation :
1

I purchased a furniture protector blanket, the guy did direct me to cheaper ones but he totally failed to let me know there was 7 used once's in the uhaul to use for free. Additionally, he forgot to give me my License back, rather then calling me and telling me he didn't give it back, he let me drive all day without and and gave it to me when I was back in the office. The two guys were incredibly rude and not friendly. They did not want to be there. Also the advertising for renting is very falsely advertised. You should include the extra fees in the base price. I will never recommend or return to this location again.

Madalaina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H.  |  Premières impressions 
Évaluation :
5

You guys have it spot on!

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia S. 
Évaluation :
4

great job by all the team,pastor jack winnicky.

jack W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann C. 
Évaluation :
5

The gentleman who helped us after bringing the truck was very friendly and approachable.

raj S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajeev R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sim M. 
Évaluation :
5

Covers for your electrical plugs when units are stored. Or some way of cleaning them before connecting to customers towing vehicle.

Robert O. 
Évaluation :
5

Nothing. Staff was super friendly on pick up and drop off

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Expérience générale 
Évaluation :
1

Tail light didn't work on the dolley and was ducked taped on

Tyson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonel C. 
Évaluation :
1

I would go out of my way not to promote your storage yard. a friend walked in over 5 times and was no idea once just gave the unit number. My car was broken into and the management did not care . You guys are an embarrassment and the 17 street store should be reviewed by upper management

SHANE R.  |  Expérience générale 
Évaluation :
5

It was always a pleasure over the years dealing with the staff at your storage facility. The location was convenient and a short distance from my home in Sherwood Park. Wishing you much success as you redevelop the property. Sincerely, Robert A. Buchanan September 03, 2022.

ROBERT B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Mary H. 
Évaluation :
4

The unit had lots of mice droppings in it and there was a dead mouse in one of my containers. I realize that sim things are out of my control but it was a little frightening to come across that when cleaning out.

scott h.  |  Expérience générale 
Évaluation :
5

Very friendly staff & very accommodating. Prices are also very affordable. Merci.

Sylvie P.  |  Premières impressions 
Évaluation :
5

Great customer service, location was very busy but it was obvious the guys were working hard and got everyone moving ASAP

Louise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt F. 
Évaluation :
2

Vehicle was filthy. Wife didn't want to sit in it. Staff was nice though and very busy

Richard K. 
Évaluation :
5

Keep up good work

Charanjeet S. 
Évaluation :
5

Simple. "Just drop the key off and we'll email you the invoice", he said. After I thought, what if they say the truck is damaged or something? Should have checked it out with them before leaving.

David C. 
Évaluation :
1

terrible and disgusting

CYCLE C. 
Évaluation :
5

Bien

Arulkumar J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eleanor P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anders M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan M. 
Évaluation :
5

I dont know the gentleman who served me but he was great and friendly made me feel good about there and would definitely go back

dan H. 
Évaluation :
4

The man that waited in me was outstanding! He was working alone, the phones were ringing and there was a lineup of people waiting to be helped. He was calm, efficient, went the extra mile to help me, and was extremely polite and friendly. Excellent customer service from him. I'm sorry I didn't get his name but it's likely in my paperwork.

Paige K. 
Évaluation :
5

The employee was very knowledgeable, efficient (Darren on the picture of the form I got )

Giovnna H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

When I bought the trailer back the in tee net was down . So I could not get the 28 refund back , until now I haven't see on my debit account . Please check it out for me . MERCI

Luitje M. 
Évaluation :
5

Very easy rental. Both staff were efficient and friendly

Darryl B. 
Évaluation :
1

My trailer was broken into and have now been charged two extra months for a space I am not rentting

Trevor James G.  |  Expérience générale 
Évaluation :
5

Joshua was very helpful & professional! Thank you!

Christian L. 
Évaluation :
5

Excellent staff. Very helpful.

Assis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tianze X. 
Évaluation :
5

Very Helpful. No complaints.

Assis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelvin R. 
Évaluation :
4

There was only one person on staff when I got there so it took a while to get my rental completed.I would suggest having at least two staff on if possible. The young man who was there was very friendly and efficient with everyone in the line.

Keith R. 
Évaluation :
5

On your website it mentions the contract for the rental would have a gauge to help with how much gas I should put into the truck afterwards. This information was not included and made it very difficult to not overfill the tank more than I had to. I rented with the self check in option so I'm not sure if this is an issue with that service or not.

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N. 
Évaluation :
2

Twice, the under storage of my trailer was broken into and things stolen. A lot of garbage, old cars, in the yard, someone living in rv in storage yard.

Tammy U.  |  Expérience générale 
Évaluation :
5

They always treat me fantastic at this location

barry P. 
Évaluation :
5

Assisting staff member assured unit was cleaned and helpful in booking through referral from another uhaul location with no availability from which a truck was rented.

Jesse S.  |  Premières impressions 
Évaluation :
5

Rien

Kim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
4

Other than they need additional keys for the vehicles such as in my case. I had to take a vehicle that was bigger than what we wanted and had to gas up to a total amount of 150 and the gas gage was broken we had it back before the 24 hr period

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liz E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lesa P. 
Évaluation :
5

I like this location. The staff are always courteous. The U Haul Mobile App is fine for making reservations, however it needs more resources to handle check ins and equipment returns.

MARTIN M. 
Évaluation :
4

Very friendly people.

donald k.  |  Expérience générale 
Évaluation :
5

Excellent from start to finish

Pauline O. 
Évaluation :
5

All good, will rent again

Spencer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcelo V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug J. 
Évaluation :
3

My experience as rated above was mostly good. On the downside, the light in the unit did not work, there wasn't a padlock hasp on the door and, access to the locker was extremely icy throughout the winter..

Timothy R.  |  Expérience générale 
Évaluation :
5

thank you we appreciate your professional service

jawad A. 
Évaluation :
4

Customer service was excellent! Not sure of his name but he was great.

Craig U. 
Évaluation :
4

*INTEREST SCAM?* for debit card users!! Be warned that you may not get your deposit back the day of retuning. After being told at rental that my deposit would be returned to me when I returned the unit, we had to prove that it was the same card that the deposit was taken from by matching to the paperwork provided at rental (no big deal we were advised to keep paperwork on us but were then informed that they couldn't process the refund as their machine wouldn't “recognize the debit card as the one being used for initial rental” and that we now have to wait 5-7 weeks for a cheque to come in the mail - NOT HAPPY! The people that we dealt with at both locations were GREAT!! Uhauls system however IS NOT!!

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
5

Excellent service picking up and returning.

Joni T. 
Évaluation :
5

The person working the morning we picked up the trailer made our day! They were cheerful, helpful and friendly not just to us but to the other customer that was there as well. Really pleased with the service.

Russell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Try to keep maximum inventory.

Lyubomyr L. 
Évaluation :
3

The equipment was very dirty. My belongings that I moved came dirty because of the truck.

Julia Elisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon J. 
Évaluation :
1

Truck was filthy, didn't have the dolly I ordered. Would not recommend uhaul to anyone after that

Jacob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Awesome guy keep it up

DANE H. 
Évaluation :
4

Our unit door was open and waiting for us. Very clean!

Lori H.  |  Premières impressions 
Évaluation :
2

It would ben been nice to have been notified BEFORE arrival, that the dolly I booked was NOT available. (The staff tried very hard to find another dolly for us. We ended up paying a fair bit of money by renting one.)

Evelyn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amogh D. 
Évaluation :
3

Parking is tight, and sometimes difficult to hockup the trailer and to un-hook. Staff was very helpful thought. Better experience here than in some other U-Haul locations i've used in the past.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S.  |  Premières impressions 
Évaluation :
5

Love this location, staff are helpful and friendly. Turning angles are tight to get out, especially when there is a truck parked inside the storage area by the exit.

Elizabeth c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N.  |  Premières impressions 
Évaluation :
5

After ALL of the issues I've had with my reservation with U-Haul, these guys were a lovely change.

Alicia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLLE L.  |  Expérience générale 
Évaluation :
5

I would definitely use this storage facility again.

Wade S.  |  Expérience générale 
Évaluation :
5

The folks here are friendly and helpful and the facility is fine. I was disappointed when they discontinued vehicle storage … otherwise no complaints!

CORY W.  |  Expérience générale 
Évaluation :
4

Received email that your facility was no longer having RV Storage to remove unit from there!!!

John P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgia W.  |  Expérience générale 
Évaluation :
3

I have been charged over $450 in extra fees that are wrong and now a hassel to have them removed. Poor managment finance. NOT HAPPY AT ALL!!!

Marty C.  |  Premières impressions 
Évaluation :
3

We were extremely disappointed that the 10 x 15 unit we booked and was confirmed a couple of weeks ago was not available when we arrived with the UHaul truck to unload just boxes of household items. The nice young lady at the front desk called around and tried to accommodate us however there were no other UHaul units in Edmonton. We were able to get a 10x10 (free for the inconvenience) for the month but our furniture will not fit into it as it is now full of boxes only. The young lady did give us a free month and we wait till a 10x15 becomes available. Unfortunately that will require a large part of one day to move everything again when that happens. So an unexpected hitch in our move.

Cara S.  |  Premières impressions 
Évaluation :
5

Quick, easy, with friendly staff

ryan K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hunter G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajaypal S.  |  Expérience générale 
Évaluation :
5

Manager (Darren) and employees were always friendly and helpful whenever I needed it

Ryan H.  |  Expérience générale 
Évaluation :
3

The office is not clean and storage room slider lock mechanism was very hard to open during to warping.

Sandra B.  |  Premières impressions 
Évaluation :
5

Good job to the staff, one of the most polite, consistent and customer focus outlet l went. This is my favorite location when l need uhaul. Staff are very helpful and concern to the customer needs. I will recommend this location to anybody. Thats the reason l keep coming back. Thank you for rhe great service.

marietta t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy N.  |  Expérience générale 
Évaluation :
5

Good guys at this location

AMANDEEP S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis M.  |  Premières impressions 
Évaluation :
5

Everything was excellent!

Trina B.  |  Expérience générale 
Évaluation :
5

Reasonably priced RV storage unit, safe and secure

Lance M.  |  Expérience générale 
Évaluation :
5

Other than the heat and light wasn't working ..everything was great.

Joey K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE B.  |  Expérience générale 
Évaluation :
1

I moved out in October and you say November!!!! Way to rip people off I’m not paying what a joke

Natasha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte O.  |  Expérience générale 
Évaluation :
1

Some one broke in to unit 15 days from when I rented unit . Plus 3 other units and staff did not know anything about it tell I called them . You need to do things differently. Walk the property don't hide in office. They broke in to it two day before I came to add to locker. Storage space is not safe .

Joseph M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley G.  |  Expérience générale 
Évaluation :
3

There is to many late fee charges. When u get behind it's hard to get caught up.

Kelli M.  |  Expérience générale 
Évaluation :
5

Uhaul is awesome. Josh and nick at 17 st is very helpful friendly and kind. Josh always helps where he helpful

jonandi s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda C.  |  Online Move In 
Évaluation :
5

I only dealt with the management and staff through email and phone, but they were absolutely amazing!! They provided the exact remote service we needed.

KIM M.  |  Expérience générale 
Évaluation :
3

Move out date is incorrect. Follow up was 2 months late

Nick B.  |  Expérience générale 
Évaluation :
3

We never received a light bulb for our unit. Every time we asked for one we were told they were out. We also noticed lots of mice droppings which caused us to throw out lots of our belongings.

ENRIQUE S.  |  Expérience générale 
Évaluation :
3

It was ok. Employees helpful & friendly!

Susan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
1

Staff are terrible, no one knew what storage units were available. Site was overfilling with garbage and horribly maintained. I said I wanted a unit for ONLY a month. Checked out and everything after one month, they then continued to want money from me. Absolutely terrible and I will be using a different location better maintained next time.

Aaron G.  |  Expérience générale 
Évaluation :
5

Everyone have been awesome.

Sharon T.  |  Premières impressions 
Évaluation :
5

Thank you! Everything went smoothly.

sally v.  |  Expérience générale 
Évaluation :
5

Manager and Staff were very helpful and accommodating to our specific needs!!

KIM M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANNEA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas M.  |  Expérience générale 
Évaluation :
1

My belongings were covered in mice poop and pee , had to throw everything of mine away .

Paige C.  |  Expérience générale 
Évaluation :
5

Staff at this location were very helpful especially when things dont go as planned with the Uhaul reservations which happens often with Uhaul. But they are quick to accommodate with solutions.

rob j.  |  Expérience générale 
Évaluation :
3

If its possible to keep access longer or 24 hours that would be just amazing

CHRISTIE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul P.  |  Premières impressions 
Évaluation :
3

I was alittle frustrated with the staff it’s very hard to get ahold of them and keep getting sent to reservation staff they need more people working there

Theresa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P.  |  Expérience générale 
Évaluation :
1

Very messy yard, garbage everywhere. Staff didn't know which sites were occupied and which ones were free. Very bad image and won't be using this again.

Aaron G.  |  Premières impressions 
Évaluation :
1

I had mice poo all over everything! I called to cancel my storage, after I moved out, and they confirmed it was canceled (after waiting on hold for an hour), only to get an email a week later saying I owed them a late payment fee because I hadn't paid for something I had cancelled! Wait on hold for another 45 mins to cancel again. I hope I never have to deal with uhaul again.

Emily G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen L.  |  Expérience générale 
Évaluation :
4

To call uhaul on 17 st was almost impossible to get through to customer service. There were times it took me 3 days to get through to them just to make a storage payment. When you did get through I would be put on hold and no one came back to answer the phone. Chane the GM would never reply to my emails I sent to him to make a storage payment or call me as I would leave my phone number for him to call me so I could make a payment. The phone situation needs to be looked at.

teresa w.  |  Expérience générale 
Évaluation :
3

Online there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.

Adrienne T.  |  Online Move In 
Évaluation :
1

Am per was stolen from the uhaul site. Luckily it was found. We keep our site paid for yet the facility allowed someone else to put there stuff In our site. We checked twice and we would not have been able to park our camper. After notified them it was stolen no one called to see if everything was okay and if they could do anything. Answer yeas call check in with your customer help get video footage together offer to load in onto a Zip drive. When I spoke to mama her he said they(police) did not have a Zip drive to download footage. To me get dates and download it for the customer and police. This to me is customer service. I know If I was the manager I would have got a Zip drive for customer and police. Have rented before in other cities from uhaul and they were awesome unfortunately this has left a bad taste in mouth.

Kenneth Richard J.  |  Expérience générale 
Évaluation :
5

Today was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies

Fanya A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca O.  |  Expérience générale 
Évaluation :
1

The online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Merci.

Lauren M.  |  Online Move In 
Évaluation :
4

Fast friendly. And just all around helpful

Francis O.  |  Premières impressions 
Évaluation :
3

Quit sending this to me. Had lot there for years

DOUG J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajdeep S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P.  |  Premières impressions 
Évaluation :
5

A great experience from initial contact to completion. Good access just off the Henday and lots of room between storage blocks to get vehicles in and out.

Richard G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson N.  |  Premières impressions 
Évaluation :
5

Joshua has and continues to be very helpful! He has helped make this process easy for us!

Bobbi b.  |  Online Move In 
Évaluation :
4

In person service and facility are great. However, anytime I called I was placed on automatic hold and disconnected after 20 minutes.

Marsha W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

alexa p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R.  |  Expérience générale 
Évaluation :
5

Darren and his staff provided excellent customer service and assistance when needed. Merci.

amanda r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyshia S.  |  Expérience générale 
Évaluation :
4

I've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.

heather c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANIKA N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory C.  |  Expérience générale 
Évaluation :
5

Thank you! Had no issues and will definitely recommend and will be back .

Carolyn P.  |  Expérience générale 
Évaluation :
1

My unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn't notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn't give me peace of mind to start with.

ron h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene A.  |  Expérience générale 
Évaluation :
1

Ended up getting a different storage unit company because repairs were never done.

Ashley B.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Would recommend to everyone.

JACQUELINE R.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Raj Kuar P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PATRICK O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verlyn E.  |  Expérience générale 
Évaluation :
4

Very accommodating. Didn't have the unit i booked online, but found me one that would fit my needs.

Kyle B.  |  Premières impressions 
Évaluation :
5

Nice strong humble organized personals thank you for everything ☺️☺️

Abdulaziz I.  |  Expérience générale 
Évaluation :
5

Always good service with secure storage facility. I will use U-Haul again in the future.

TREVOR B.  |  Expérience générale 
Évaluation :
2

Expressed concerns about water leaking into my area and having 4 -2cube boxes saturated 3-4" on bottom. Fabric was still very damp and there was mildew damage!

Cathy C.  |  Expérience générale 
Évaluation :
5

staff was very friendly and eager to assist, answering all my questions and facilitating my rental from start to finish, thanks again!

Cathy C.  |  Expérience générale 
Évaluation :
4

Should be two people working the office....ridiculous long waits in line to be helped otherwise a good facility

Todd B.  |  Expérience générale