Customer Reviews for U-Haul Moving & Storage at 50th St

7 337 évaluations

12804 50th St   Edmonton, AB T5A4H3

(780) 472-1111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 472-1111

12804 50th St
Edmonton, AB T5A4H3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I'm very happy with the service experience highly recommend

ADRIAN L.  |  Premières impressions 
Évaluation :
2

Hire more staff, waiting in line again after renting a trailer for a 2 second transaction is/was bullshit. The whooping 2 people I saw there were great but clearly over whelmed in the morning. Do better. Lastly, seeing alarms and red lights flashing constantly on your tv in the background promoting secure storage was a major turn off of ever using your storage, it gave me the impression the security system is broken, unmaintained and no one gives a shit. I would never recommend your storage based of the terrible display of a system thats malfunctioning all day and is never working. Terrible P.R. stunt, why advertise how useless your gimmick is?!

Alex B. 
Évaluation :
1

Uhaul Trucks ALWAYS parked in front of my unit. Whenever I needed in it I couldn't cause there was a truck blocking my unit

Steven W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kmai J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT G. 
Évaluation :
1

I was late with a payment and phoned beforehand to make a payment arrangment.My unit for storage was 135$ a month. I was charged 50 lien fee a 50 pre lien fee and 2 /10$ late charges and a 15 dollar late charge. 135 in late fees. Absolutely ridiculous. I used to use Uhaul quite often. I will never frequent this buisness again. I have found a unit with another company that is 3x the size for the same price. So my advive is shop around and DO NOT USE UHAUL FOR YOUR NEEDS.

kevin w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desmond H. 
Évaluation :
5

Nothing, they were amazing !

christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah J. 
Évaluation :
5

The people here provide great customer service and are there to help you with all your needs and equipment you require to make your move as easy as possible.

Don K. 
Évaluation :
5

Top notch service. Very good crew working there

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adriano Jr V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Just great as is.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence L. 
Évaluation :
3

Workers work a bit more efficiently/ in a timely manner we were waiting an hour for our equipment

Gillian W. 
Évaluation :
4

Front windshield was dirty inside and out it made it hard to see driving into the sun

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN O. 
Évaluation :
3

More staff to take reservations. The line up was very long.

Michelle G. 
Évaluation :
5

Great service

Cornel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
5

Fast pickup. Great customer service by phone. Hassle free return.

prescott S. 
Évaluation :
1

I lost the truck keys while moving. Uhaul didn't have spares apparently. The truck was towed with my property inside without giving me notice, then I was refused another vehicle to reload my property, because I was an evil man and horrible person. My belongings where then held hostage until I paid them an outrageous sum of money for a simple mistake. At no point was u haul the least bit cooperative or reasonable, I was talking to brain dead zombies the entire time , only interested in extorting my money. F. U. U-Haul.

Edward N. 
Évaluation :
5

From the initial renting customer service to the delivery of the truck. Excellent service. Thank you.

Mekonnen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren K. 
Évaluation :
5

Thanks went smooth good job great staff.

Donald R. 
Évaluation :
5

1st time rented from these guys . Very awesome experience. Young twinks were efficient and no issues . I liked the streamlined process . Thank you guys !

Hanif J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aboubacar C. 
Évaluation :
3

These are commercial trucks, that should have CVIP's on them and be current, not over 2 years past due… check in was great, being extended was iffy… returning was a nightmare at first but I was cranky so my attitude didn't help the process hahah

Adam I. 
Évaluation :
1

Manager, Samantha, was very aggressive and rude. Was very bias and with negative attitude.

Adeyemi O. 
Évaluation :
3

The location was really far from my preferred pickup location (90 % of my travel was just driving to the north end of the city)

Graeme J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullahi A. 
Évaluation :
4

The truck was in rough shape, but I guess that's kind of expected with uhaul.

Josalyne H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell R. 
Évaluation :
5

Pickup took quite a while

weldon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desmond H. 
Évaluation :
2

There were at least 8 empty 15-17 feet trucks sitting at the parking lot when the same day I rent the van. However, I was not able to get a 15 feet long truck, which is I originally booked. Also, your system charged me for another day because of I was late an hour to return the van because of the traffic accident on the road to cost the delay. The employee understood but the system DOES NOT. So disappointed. Will not consider to rent again.

Andy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron T. 
Évaluation :
5

It was good except extra charge that they charge me on fuel. I get charged $25 and the gaz narrowed almost near on the half , I return it are the same one and I told him that it wasn't on the half and he told me if you don't have a picture as a proof we can do anything. The workers are very nice and professional

Mazen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryle A N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie G. 
Évaluation :
2

Seems like the prices really really went up!!

Lorielle I. 
Évaluation :
4

All good.

Gary Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mukesh J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Thank you for a great experience. I appreciated how quick everything went and all the online supports.

Andres M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis O. 
Évaluation :
5

The gentleman who set up and took off the trailer was very nice and super helpful

Brandon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ionel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
4

Have another person at check in counter so the wait time is less when busy .

Albert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cyril S. 
Évaluation :
5

I had to drive from southside Edmonton to this location to pick up rental truck. Which is fine but I had to then drive to the west side to pick up the autotransport at a different time. So I had to drive 50 miles back and forth. They gave me an additional 60 miles but it was just a hassle when I was driving 500 km that day and needing to run around Edmonton while also trying to move.

Russell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal R. 
Évaluation :
1

3 different locations then they final got me going to this one after the others. The inside of the window was so dirty with dirt and handprints. The cab smelt like sour milk. After unloading my stuff we realized the sour milk smell is now in all of my clothes and bedding. It's gross. I have to wash and dry clean everything!!

Lori S. 
Évaluation :
5

Staff were extremely friendly and knowledgeable.

Glenn F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
3

There were some unforseen charges. We payed more than expected.

James C. 
Évaluation :
5

Quick and fast returning the rental.

Shawn K. 
Évaluation :
5

Was able to accommodate my rental size upgrade. The rate was reasonable. The staff were friendly & knowledgeable.

verona M. 
Évaluation :
5

These guys are awesome! It's easy and quick to book an equipment and stress free on returning! All staff are professional and always happy to help us. Thank you for a great job!

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reta S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Dean B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonio D. 
Évaluation :
2

Truck windows were dirty with some milky substance and was hard to see in the sun. Location is very small there was no room to pull into the drop off line. The attendant told me to pull to the front and back in! I think he should have done that as I shouldn't be backing into a drop off line!! Very bad. The location seems short staff for the amount of customers that were there at peak hours. Anyone that phoned was put on hold and never responded to when I was there in line to pick up my rental...not very good customer service. I don't rent much moving vehicles but I wish the fueling part was done by the company and charged on the bill according to the KMs the customer used, even with the instructions it's hard to judge how much fuel to put in.

Mariusz R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice U. 
Évaluation :
5

Good customer service

Ron D. 
Évaluation :
5

Pick up and drop off with the front counter staff was exceptional.

Darren K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jafaru A. 
Évaluation :
5

The staff here are excellent. Never had a problem picking up, or dropping off vehicles. Always smooth transactions as well

Ryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Wham Bam done. Straight forward. Always use U-Haul.

Andrew G. 
Évaluation :
2

Used u-haul on sunday, truck was in excellent condition, however the location was severely understaffed and waited in line for over half an hour to get keys, even though I had prebooked beforehand. Returned keys after hours on sunday. 2 days later and I have not received an invoice, and returned the unit with over half a tank of gas more than when I took it. No form of credit. In another city and unable to visit branch to rectify.

Michael W. 
Évaluation :
3

The truck has to be checked out by a mechanic. As it was used for 500km it we were surprised it made the trip. It used double the gas and it sounded like it was running on 2 cylinders. I am sure I won't get compensated but it did use 400 dollars worth of gas. I thought trucks for long distance were better not worse than the usual uhual truck. I rent a lot as we run a moving company. Never complained before but this time it was a lemon of a truck and have to let you know. Please check that truck before it dies on another customer. Thanks Doug Mobility Moving

Doug K. 
Évaluation :
1

They are charging me more than $200 for something I didn't do and all because those who check the equipment at the time of return did not notice that someone before me hit the car that I give up. And I am being charged for the damage that someone else did.

Henry R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
1

I'm not sure who's fault it really is but I drove all the way to this location with my uhaul to get the trailer I rented (20 minutes from my house), and then got told the thing I rented wasn't actually there and had to drive 25 minutes to another location to get the trailer and 25 minutes back to my house. Then I got charged for extra miles when dropping it off. But also the people at this location weren't very friendly, helpful or efficient.

Megan S. 
Évaluation :
5

hook on but system to my truck should have trailer brake on but seem does not work i carry load on it but brake did not stop I had to go slow before brake on distance to strop

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler R. 
Évaluation :
4

It has always irritated me that you rent a truck that 1/4 full. Seems dishonest to me.

brennan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen E. 
Évaluation :
3

What's this BS about needing three contact numbers? If you can't reach me on my cell, how do you think the other two people are going to help? My name is the only one on the contract (which means I'm solely liable), so I'm the only one you should have contact with! On a lighter note, one staff member really went above and beyond and I appreciate his flexibility. He was the one who hooked up the car dolly, but I didn't catch his name.

David T. 
Évaluation :
5

Not sure I'm very satisfied thank you so much

BERNICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T.  |  Expérience générale 
Évaluation :
5

The drop off was very smooth and have always had great customer service from this location .

Kimberly B. 
Évaluation :
5

Staff was quick efficient and courtious

gerry T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ryan G. 
Évaluation :
3

Customer washroom was not clean. The rental truck was clean and ready to use.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rupinder D. 
Évaluation :
3

I don't understand their billing system. No invoice issued after vehicle return. No explanation offered as to why the charge was twice the amount of the initial estimate. Example: I had a small 10 feet truck. Drove 23 miles; put 10 liters of gasoline to cover fuel and somehow that wasn't sufficient fill up. Question: how much fuel does a vehicle like this use? Why aren't all filled up to the full mark at the start of each rental?

Przemyslaw S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AndersU S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

blaine E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherri w.  |  Expérience générale 
Évaluation :
5

I believe their name is Erin, but they were VERY helpful with setting up the storage locker, and the switching it, and answering my questions. Their phenomenal customer service was honestly the best part of the very stressful day/situation.

Janine G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shannon K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shannon K.  |  Premières impressions 
Évaluation :
4

I wish there was overhead vehicle coverage for inclement weather. I wish it was easier to get access to moving carts. I was not able to figure out 1- how to get sliding doors to open/work. So , also not able to determine if sliding doors can be positioned in open mode and not always open/ close with each pass through with boxes.

Barbara M.  |  Premières impressions 
Évaluation :
3

The new door on unit worked great but needs better seal

Douglas I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan h.  |  Premières impressions 
Évaluation :
2

I set up my unit in person while I was renting the trailer I was using to move. The front desk attendant took my credit card, and I asked if the payments would be automatic. She assured me that they would. My first month's hadn't come out and when I called I was told was told the first month was overdue because there was no automatic credit card on file. I asked them to make a payment and set me up for automatic payment. My second month was also late and when I called, the attendant told me that it was because no one activated it on the account. Since then, I have paid for a facility where food and items were left in the hallway, and the alarm seemed to always be going off when I got there. When I asked if I set the alarm off, the attendant said that no, I hadn't, and that it just goes off every time something happens. Which appears to be 6 times an hour during busy time. There also were times when a cart wasn't available for my building. I know it's a courtesy, but it still would have been nice to have one.

Camron B.  |  Expérience générale 
Évaluation :
2

I am clearly not impressed with the service at u-haul. The location has gone down hill in my opinion since the last time I had used services at this location. If I need u-hauls services again, it will be clearly at a different location

Shawn B.  |  Premières impressions 
Évaluation :
5

On OUR LAST U HAUL storage CONTRACT WE MOVED OUT OF TOWN FOR A MEMBER OF OUR FAMILY. AT THE BOTTOM OF THE PAGE THE GAL WROTE ."WE ARE ILLIGABLE FOR I MONTH FREE STORAGE" PLEASE CALL ME, BETTY AT 780 399 3801. PLEASE INFORM ME AT WHICH LOCATION I MAY ACQUIRE MY FREE UNIT. NEAR MY LOCATION IN NORTH WEST EDMONTON, 127 th. Street. N KINGSWAY. OR 111 AVE OR NEAR 12931 N 85 STREET THANK YOU FOR YOUR EXCELLENT SERVICE. BETTY. O

Betty N.  |  Expérience générale 
Évaluation :
3

Anytime i need to get help (talk to someone) it adds 30 minutes to my stay! There where most issues. Mouse traps should be set in the common corridor.

MATTHIEU L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R.  |  Expérience générale 
Évaluation :
3

Mouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That's unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.

Adam B.  |  Expérience générale 
Évaluation :
5

Thanks for the sliding doors.see you next month.

Shaun S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanne S.  |  Expérience générale 
Évaluation :
5

I came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.

Wanda L.  |  Premières impressions 
Évaluation :
4

Latch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.

kerry B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina B.  |  Expérience générale 
Évaluation :
4

I made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn't acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.

Emmanuel A.  |  Premières impressions 
Évaluation :
4

There was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.

Rob P.  |  Online Move In 
Évaluation :
3

I found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don't like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere

Barbara T.  |  Expérience générale 
Évaluation :
1

I would rather tell someone on the phone my comments 5875663005

brad r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarik B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMMANUELAREVEAMH B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam W.  |  Expérience générale 
Évaluation :
5

Professionals in every way!

Anthony H.  |  Premières impressions 
Évaluation :
5

A special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.

Pauline A.  |  Expérience générale 
Évaluation :
2

When it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.

bob B.  |  Expérience générale 
Évaluation :
5

Nice friendly staff, made it easy to deal with the stress of moving

Nicole C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia L.  |  Expérience générale 
Évaluation :
5

Staff very accommodating and generous putting de-icer down around entry to building and personal storage unit.

lorranie c.  |  Expérience générale 
Évaluation :
4

We were very disappointed that we could not purchase contents insurance from your company. We have moved out of the country and therefore do not have home owners insurance. We had to terminate our contract and move our things to a different company. It took us two days of driving from Olds to Edmonton and back to get everything done. This is not the first mix up we have had with U-Haul and we are reluctant to even rent a truck again.

Sharon T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel L.  |  Expérience générale 
Évaluation :
1

One of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!

Melissa S.  |  Expérience générale 
Évaluation :
4

Facility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.

Avalon J.  |  Expérience générale 
Évaluation :
5

The door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.

Bangu N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen A.  |  Expérience générale 
Évaluation :
4

Amazing staff Only problem Unit has moisture issues my couches have rust stains on them a Otherwise all.else was ok

Michele G.  |  Premières impressions 
Évaluation :
4

The only thing I don't like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.

Barbara T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon T.  |  Premières impressions 
Évaluation :
5

Great Customer service, staff always willing to help, no issues.

Jasmine M.  |  Expérience générale 
Évaluation :
3

Had to wait in line over well over an hour in the middle of the day. One employee helping people. Another employee helping just one customer the entire time. And a third employee on an extended break finally returned to help customers over an hour into the wait.

John H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avalon J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron h.  |  Expérience générale 
Évaluation :
5

Amazing staff

michele g.  |  Premières impressions 
Évaluation :
1

TERRIBLE SERVICE. wouldn't recommend or want to use this service myself ever again. All personnel from the in-store staff to customer service seem very incompetent at their job. Some of the most clueless people I've ever talk to. First they send me a notification that I had checked out of my storage unit when I wasn't even in town and still had 2 more weeks left. I called them several times but no response, eventually I had to drive 3hrs back to town to make sure all my belongings were still there. When I got there they told me my locker was broken into and was empty so they replaced the lock on it. They went looking for the keys but 20mins later couldn't find them. The staff I was dealing with didn't look very intelligent so I lost confidence in them and took it upon myself to walk to the locker and have a look myself, sure enough my key worked and all my belongings were still there. Then 2 weeks later I was moving my stuff out and had made a reservation for a truck a month ahead of time, the day before my truck rental I received a call and I was told the truck I had made the reservation for wasn't available and I'll need to drive 60km out of town to pick one up. I didn't have a choice so I went to pick up the truck, but when I went to return the truck to the location I had picked online, I found out that they had also changed the drop off location to a place 40km away from the location I had reserved online. Called customer service several times to resolve this issue and every time I called I came across someone with their age higher than their IQ. Eventually I realized it was a losing battle, you can't reason with those that aren't equipped for it.

Hassan T.  |  Expérience générale 
Évaluation :
2

Unit was not the size I wanted to rent. Staff would not believe me even with pictures of tape measure showing size. A total waste of my time. Long line up to rent unit. Second line up to ask questions about the size. Then wait to cancel. Not impressed.

JOHN T.  |  Expérience générale 
Évaluation :
3

The facility inside and out is very dirty, very long lineups on the phone and in person to speak to customer service.

annette h.  |  Expérience générale 
Évaluation :
5

Friendly staff that know their stuff!! I’d recommend them to anyone moving and needing storage.

Denise P.  |  Expérience générale 
Évaluation :
4

The area in front of our locker was often blocked by cars or rental equipment, making it difficult to move in and out. Otherwise, the facility was excellent.

dale H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander H.  |  Premières impressions 
Évaluation :
1

One of the worst services out there that shouldn't be allowed to exist. I was told I had moved out when all my belongings were still at the unit. I was out of town at the moment. When I found out I had supposedly checked out I called the office but nobody picked up the phone for 6 straight calls. Then I made the trip down there and went to see it in person, there they told me my locker was empty and I had checked out. They couldn't find my info in the system. They didn't seem very smart or sure about anything in life, so I walked up to the locker myself and had a look inside and everything was still there intact.

Hassan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Serge G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B.  |  Expérience générale 
Évaluation :
5

Thank-you to your employees with their "down to earth" attitudes that were friendly and practical. You deserve to be highlighted!!

Tanya C.  |  Expérience générale 
Évaluation :
3

There was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.

Claudia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly c.  |  Expérience générale 
Évaluation :
5

Keep up good work. Friendly team

Mugisha H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaspreet G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don P.  |  Expérience générale 
Évaluation :
5

thank you U-Haul for keeping my belongings save, if i need storage in the future you guys will be my first call! have a good one!

Brian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfred c.  |  Premières impressions 
Évaluation :
1

Spent 90 min to rent a space ,after was rented i go back and forward several, times and the distance was considerable, because the access code was not working ,when finally was working the storage room had someone lock on , I was told (in very bad way ) to wait until The lady will be available to come with me and fix the problem . The waiting line was long till the door (around 7-8 people ) so i have to cancel after almost 2 hours spent there.

Julius P.  |  Expérience générale 
Évaluation :
1

Problem after problem. Nothing ever goes smoothly, tones of inconveniencies, never a positive interaction.

chandelle r.  |  Expérience générale 
Évaluation :
2

I lost half of my belongs while transferring to a smaller unit. Upon asking one of the attendants to hold my stuff until the next day so I could get more helpers, to my shock and disappointment found that instead of helping me my stuff had been taken to an auction. I lost all of my camping gear and much more. Your company is greedy and only serves there own needs which is to make more money. I am very disappointed with your organization. No matter how big your company grows with our trust and good gusty service you will lose more than win.

VIRGINIA R.  |  Expérience générale 
Évaluation :
3

Mice poop all over my stuff I’m happy I didn’t bring any mice home next time bring my own mice traps

Cindy J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry T.  |  Premières impressions 
Évaluation :
2

The sliding doors are never unlocked. So had to move everything through the man door. It was very frustrating.

Chantel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya p.  |  Premières impressions 
Évaluation :
5

Nic was amazing to deal with and made the process to easy. As someone new to Edmonton, it was really awesome to have my first interaction be positive and professional. Thanks again Nic for your help. The next time I need a uHaul I will be going to the 50th street location and asking for Nic personally. Cheers and thanks again.

Dustin J.  |  Expérience générale 
Évaluation :
1

Wasted time on the phone multiple times. Long waits and then couldn't get clear and helpful information. Unit was not ready and lock was not provided

Micah E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara C.  |  Expérience générale 
Évaluation :
5

The people were very helpful and knowledgeable. Good people. I will go back.

Allan R.  |  Expérience générale 
Évaluation :
1

I waited on the phone an hour and cancelled my locker back on March 30th, then I received an email 2 days ago saying that another storage payment was due. Had to once again call in and wait on hold for another hour just to cancel the 2nd time. Terrible service, would not use again.

Michael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla a.  |  Premières impressions 
Évaluation :
5

The staff was Very helpful and Very informative. They went beyond their job scope. Very Very pleased with this location. But as for the one in high prairie they fail. Thank you to the staff at the 50st location.

Allan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arop a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERHIY L.  |  Expérience générale 
Évaluation :
1

I was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..

SAMANTHA D.  |  Expérience générale 
Évaluation :
5

1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away

grant c.  |  Expérience générale 
Évaluation :
1

Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.

Dean L.  |  Expérience générale 
Évaluation :
2

I moved out of my unit many months ago and you've still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I'll never use you guys again.

Dustin K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline A.  |  Expérience générale 
Évaluation :
5

Everyone I spoke to was kind and went above and beyond. Merci.

Elizabeth T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaroslaw O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

treena g.  |  Premières impressions 
Évaluation :
5

Good job!

Jacqueline A.  |  Premières impressions 
Évaluation :
5

Excellent staff, friendly, and helpful service. All round great experience 

Chris R.  |  Premières impressions 
Évaluation :
2

Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.

Abby F.  |  Expérience générale 
Évaluation :
5

excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.

bill r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T.  |  Expérience générale 
Évaluation :
5

When matters did not go as planned The staff always retified the situation Farely quickly...

john m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRGINIA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eiche G.  |  Expérience générale 
Évaluation :