Customer Reviews for U-Haul Moving & Storage at 50th St

Évaluation :

5

Very polite and friendly! Great when you do the online checkin!

Évaluation :

5

Nothing. The service and help was amazing and the trailer worked flawlessly.

Évaluation :

5

It may be the timing but there were a couple of new employees working together without a more senior employee supporting them and the line up was long.

Évaluation :

5

This was the best Uhaul facility I have ever used!! When you return the unit, they come to you to go over the vehicle, verify fuel gauge and to get your kilometres. Then you can proceed to pay with the card you secured it with or with another method. And your receipt is emailed right to you!!

Évaluation :

2

More trained staff. Also, I was charged for MILES instead of KMS travelled and am now trying to sort this out with Uhaul. Wish me luck!

Évaluation :

1

I was in ontario dealing with estate matters got backand left messages still no call and my stuff was apparently sold. I know I owed money but I would have figured out how to make the payment now I don't care about my personal stuff but I do care about the things from passed family members that I will never get back. So sad. But due to uhaul 50st I will never pay another cent or use any services from uhaul. So here is to ALL the uhaul employees that make decisions like this when you loose family members...hope you loose all your precious memories too. 

Évaluation :

4

Bien

Évaluation :

5

Staff were all friendly, professional and helpful. Everything went smoothly and equipment worked as expected. Plenty of available units. Looks a little ghetto from the road but everything is clean and organized.

Évaluation :

4

Nice job

Évaluation :

1

Complete rip off

Évaluation :

4

The only concern i have is when I picked up the 26 ft Truck I was informed it had an 1/8 of a tank of fuel, but when I arrived at the truck the fuel light was on.

Évaluation :

4

hope, they would have a tap machine that works.

Évaluation :

4

The price was reasonable and very commentating

Évaluation :

5

Your company delivers on what it said. No surprizes

Évaluation :

4

Better than previous experience with rude staff member

Évaluation :

3

Wash the outside of the truck very dirty. Not professional. Mirrors dirty.

Évaluation :

5

The attendant at this location was very knowledgeable and helpful. His attention to my concerns made the conclusion of my rental very relaxing.

Évaluation :

5

Great location and great customer service. Extremely happy with the experience. Would gladly go back to this location again.

Évaluation :

5

Good pepoles and nice working

Évaluation :

1

Don't have the truck blocked in. Have the dolly inside the truck. Fix the app so that it doesn't skip giving me the key location or combination. Make the ID numbers on the 10' trucks visible. I had to make 4 trips back to the front desk and wait behind 2-3 people in line each time before getting my truck. It took 50 minutes in total and for a supposedly quick pickup using my mobile. This is unacceptable when I only have a 3 hour window to move my items.

Évaluation :

5

Merci.

Évaluation :

3

Not the worker's fault - he was by himself and there was a long line of customers. He did a great job under the circumstances. The Van I picked up was dirty but otherwise fine.

Évaluation :

5

Great friendly service!

Évaluation :

2

should have two attendants at least on a saturday at the end of the month. guy was as good as he could be - very patient despite the long line up and some people being over 30min to an hour late for their pick-ups. when returning also had to wait like 20mins for the guy taking the returns. vehicle smelled like manor and seats where dirty.

Évaluation :

2

We started at the sherwood park location; the person did not show up for their shift. Had to go all the way to 50th street and then proceeded to wait in line for 1,5 hours because they only had one worker. We relied on your for moving into our house and we were severely late due to your negligence. I would like to hear how you would like rectify this issue because I am incredibly disappointed with this service.

Évaluation :

4

Made an online reservation. Showed up and had trailer hooked up within 10 min.

Évaluation :

5

I'm very satisfied with everything n everyone.. thank u

Évaluation :

5

Your drop off at night app did not work. And i didnt feel safe as a woman in the dark struggling to input info into app that did not work.i had other customers asking me how it worked. Perhaps go back to old school and have staff input in the morning abd let customers just drop keys off

Évaluation :

5

Someone to work the night shift so that it can be easy to retain keys, Thank you.

Évaluation :

2

When we got there for our 5:30am pickup the truck was blocked in by 2 other uhauls. There was no paperwork in the front, and no way to access the truck till 7am when the location opened and we could talk with someone. After another 45 minutes of waiting for help and them moving the uhauls blocking us, we found our dollys were not in the back of the vehicle. So again we waiting to recieve those. We asked if at all we could gain an extra 2 hours as 2 hours of our time was wasted due to their error and we were very rudely told they had no wiggle room. The attitude was unnecessary. All in all, out of 10, I would give the experience a 1.

Évaluation :

2

I pre-reserved, pre- signed in, and when I got there, there was no parking, there was easily 20 people in the store, only 2 people at the till/customer.service, despite the online steps I took, still waited an hour to get vehicle. When returning using the self after hours check in, it wouldn't work, when Customer service was contacted, they said I couldn't do it online as the vehicle reserved and the vehicle they gave were different and they signed the incorrect one out to me. Was told I wouldn't be charged for the next day in person check in of the vehicle.

Évaluation :

3

There were not Dolly's in the front of our storage building, like promised, we called to ask for some, told someone would bring one over, but it never came. We had to move everything by ourselves, luckily we made it out okay, but it cause unessesary struggle for us.

Évaluation :

3

I had scheduled my pick-up for 9am when the store was scheduled to open. Doors didn't end up opening until a few minutes past 9:30am which resulted in a huge backlog of people waiting to pick up their rentals. Took over a hour before I was on the road with my U-Haul. The workers were hustling hard trying to help everyone out as fast as they could.

Évaluation :

5

Great service, no complaints

Évaluation :

5

It’s vry good

Évaluation :

1

Store opens at 9 on sundays and had to wait outside till 9:30 because the manager or Whoever was supposed to open the store party'd to hard the night before.

Évaluation :

3

One hour wait for my rental. You need more hired help.

Évaluation :

1

More employees! Was an absolute shit show!

Évaluation :

5

I have an account. So checkin made it a lot quicker. It would be nice if there were morde people at the front desk.

Évaluation :

4

everything went smooth from pick-up to drop off .

Évaluation :

4

Dont understand that uhaul only provides military discount to US military. We are located in Canada so Canadian military should get the discount as well.

Évaluation :

5

The whole process was seamless! :)

Évaluation :

5

Generally, the condition of the moving truck was excellent however the attic portion of the truck was very dirty (covered in dirt). We used one of the U-haul moving blankets to cover it up and things were fine.

Évaluation :

3

I was very impressed with the customer support staff that I encountered, but whoever was supposed to put the blankets and dollys in the truck didn't do it. If the store had not been open with staff there, then I would have been complete messed up. 5/5 stars for the staff that jumped in to help get me on my way 3/5 stars for the staff that were supposed to clean the truck (it was not terrible, but the front was caked with mud) 0/5 stars for the staff that were tasked with putting stuff in the truck (it wasn't that somethings missing, there was nothing put in there at all)

Évaluation :

1

Stop ripping customers off. Customers need to take pictures like we did on the gas meter before leaving the u-haul location. I was told the truck had 7/8 of a tank BUT it was between. 6/7 of a tank full which we made sure to take a picture of. Upon returning the truck we made sure that same amount of gas was between 6/7th of a tank. I was still charged for extra gas even though I should NOT have been. The young guy working and checking the vehicles bought back does NOT care what you have to say and needs to learn some CUSTOMER SERVICE SKILLS.

Évaluation :

4

So far so good

Évaluation :

1

CSR was not helpful. Would not look for a contract number so I could return 4 boxes. Was not willing to work with me on returning 13 other boxes. Manager was not able to speak with me and provided me an email address to address my concerns(that's not how you provide a great client experience). What happend with going above and beyond. 4 boxes and your going cause a fuss. Rules/polices are guide lines and can be bent to create a nice clients experience/ long term clients. You need my address to return boxes, what????. Just because you have a monopoly does not give you the right to treat people like a number. Trailer was full of leaves and pine needles.

Évaluation :

4

The staff were excellent but under staffed for the volume of clients.

Évaluation :

4

A little more explanation on what to expect before taking the keys. e.g;. that the walk-around is done without your presence before you take the vehicle, that it is examined and pictures of the veh. including the odometer will be sent to your email and that there must be an acceptance. I took pictures of the veh. myself including the licence plate. Then took off only to remember that I saw that I had a text. I pulled over. Good thing, because that is when I saw the message with the pictures and the acceptance agreement. I could have easily missed this and just drove on. Non one checked to make sure that I accepted the condition of the vehicle before I drove off of the lot. Otherwise the people were friendly and accomodating. I think that they should check and see if it is your first time renting with U-Haul and explain in more detail.

Évaluation :

4

Helpful friendly staff

Évaluation :

5

Rien

Évaluation :

5

The lovely lady who took the information and worked behind the desk is a treasure. She was kind, professional and personalized the experience by remembering my name and information. Fantastic choice of materials for anyone moving. I'm booking it and recommending it to everyone.

Évaluation :

1

Their service is poor. It is only one person who is bit better and bit caring than all of them

Évaluation :

5

I have used this location many times, the staff are all very professional while being personable. A well represented company.

Évaluation :

4

Nothing , so far so good!

Évaluation :

5

Friendly and professional as usual. I'm a regular renter and will continue to rent your trucks and vans

Évaluation :

5

Very friendly service! They were helpful, accommodating and easy to work with.

Évaluation :

5

.

Évaluation :

5

So far, so excellent. Denim is exceptional

Évaluation :

2

My stuff was destroyed from mice going threw claims at the moment, not happy. My names Cody Wallis 1155 storage not Paul Daniel not sure how that got changed another mess up.

Évaluation :

5

Please bring back the one month free when you rent a storage for a longterm

Évaluation :

5

The person who delt with me at the counter was very friendly and helpful

Évaluation :

5

I stored my stuff there for about six months. When we moved our stuff, there was no indication of mice at all. None of my boxes got chewed up by mice. Thank you great service!!

Évaluation :

4

The staff aren't friendly at all. Except for the manager, she was fantastic. Very poor customer service. Is clear the staff at this location are there simply for the pay checks

Évaluation :

2

Infestation of mice

Évaluation :

3

Mice infiltrated the unit and destroyed 2x mattresses. Was given a month rent discount to compensate which covered 20 % of replacement costs. However this caused auto generated emails informing a lien has been placed against my things and that action works be taken against me. Trying to rectify this led to spending 2 hours combined on hold trying to speak to someone to clear this matter up.

Évaluation :

5

Personnel amical

Évaluation :

2

When my son-in-law opened our storage unit to remove our belongings, he discovered that mice got in and caused some damage to some items. My son-in-law was told that some compensation would be given when I game in to close the account but nothing was offered.

Évaluation :

3

Need to have better access times even for first time renters.

Évaluation :

2

I went inside once to pay my bill and waited 15 minutes while the one employee was on the phone. Once I realized he was talking to his girlfriend and not a customer I asked how much longer it would be and was told rather rudely to wait my turn. I waited another 10 minutes and left. That was the last time I went inside. I wouldn't recommend this particular facility to anyone.

Évaluation :

5

No mice in my stuff, unlike sentinel storage on ft road

Évaluation :

5

Staff were extremely helpful, courteous & friendly.

Évaluation :

5

Person at front counter has been consistently friendly.

Évaluation :

3

When you work until 530 every day the fact you close the storage access at 7 is not at all convenient. .

Évaluation :

5

Good experience

Évaluation :

4

Bathrooms were horrible no toilet paper or paper towel and dirty

Évaluation :

5

So sweet and helpful, knowledgeable and explained everything in detail, thank you for an awesome experience

Évaluation :

5

The lighting in my unit was faulty.

Évaluation :

4

One should be able to access his storage locker at anytime, the cost for the storage is a bit much, and at times it's bit long of a wait time when phone in to speak to a staff. Besides these negative factors. This location is great , the associate are friendly, and always provide excellent customer service.........Highly recommend this location to anyone looking for a storage.

Évaluation :

5

It was a pleasure to have Robin serve us. She is very knowledgeable and friendly and made the whole process easy. You are fortunate to have such a fine employee.

Évaluation :

4

Staff were friendly and very knowledgeable!! I would highly recommend Uhaul !!

Évaluation :

1

Horrible service liars shirts communication

Évaluation :

5

I am partially disabled and the staff went above and beyond helping me..i am thoroughly impressed and happy

Évaluation :

5

Staff was very helpful and friendly. They fixed any problem I had. watch was door latch.. very pleased. Thank you. Happy customer

Évaluation :

5

The person that handled the move in was extremely helpful and very engaging. I actually enjoyed the service and friendly atmosphere of your facility.

Évaluation :

5

The staff were wonderful!

Évaluation :

5

50th Street Uhaul was great 👍🏼 I stored items in a '10x18x10 Drive Up Unit' for about 48 months/4 years. *Be aware these units are not climate controlled aka your stuff is at the mercy of the elements. *Mice will be interested in anything that smells like food

Évaluation :

5

The guy that assisted me was awesome. He did a really well. Good job. Made me understand what I was looking at and how much and what would be the better deal. He tried his best to get me a storage unit on portable one. But yeah he tried but didn't get one. But that's okay. I'm happy with what I got. Merci.

Évaluation :

5

Everyone was helpful from front desk to the guys in the yard.

Évaluation :

4

It's a good thing you didn't ask about where I got the truck. It will be the last time I rent a vehicle from U-Haul.

Évaluation :

5

On 3 different occasions in 3 different years, there have been problems with the computer system causing long waiting periods. The location on 50th Street in Edmonton desperately needs more staff inside as I have been there at different times at people have stood almost 5-10 deep waiting as there were only 2 available, one doing only truck pickups. When I tried to call in, I was put on hold for 30 minutes so that I opted to go in in person. The staff, however, were very friendly and helpful.

Évaluation :

4

Everything was great. The only reason I can't give 5 stars is the fact that when I arrived at the storage locker I always had to have UHAUL remove trucks that were parked in front of my locker. If I had arrived after hours, this would have been a real problem. Otherwise, all was good.

Évaluation :

5

Staff was great. Denim was very friendly and helpful. Excellent service à la clientèle.

Évaluation :

5

I would not hesitate to recommend this operation.

Évaluation :

5

I'm very happy with the service experience highly recommend

Évaluation :

1

Uhaul Trucks ALWAYS parked in front of my unit. Whenever I needed in it I couldn't cause there was a truck blocking my unit

Évaluation :

1

I was late with a payment and phoned beforehand to make a payment arrangment.My unit for storage was 135$ a month. I was charged 50 lien fee a 50 pre lien fee and 2 /10$ late charges and a 15 dollar late charge. 135 in late fees. Absolutely ridiculous. I used to use Uhaul quite often. I will never frequent this buisness again. I have found a unit with another company that is 3x the size for the same price. So my advive is shop around and DO NOT USE UHAUL FOR YOUR NEEDS.

Évaluation :

5

Staff were extremely friendly and knowledgeable.

Évaluation :

5

I believe their name is Erin, but they were VERY helpful with setting up the storage locker, and the switching it, and answering my questions. Their phenomenal customer service was honestly the best part of the very stressful day/situation.

Évaluation :

4

I wish there was overhead vehicle coverage for inclement weather. I wish it was easier to get access to moving carts. I was not able to figure out 1- how to get sliding doors to open/work. So , also not able to determine if sliding doors can be positioned in open mode and not always open/ close with each pass through with boxes.

Évaluation :

3

The new door on unit worked great but needs better seal

Évaluation :

2

I set up my unit in person while I was renting the trailer I was using to move. The front desk attendant took my credit card, and I asked if the payments would be automatic. She assured me that they would. My first month's hadn't come out and when I called I was told was told the first month was overdue because there was no automatic credit card on file. I asked them to make a payment and set me up for automatic payment. My second month was also late and when I called, the attendant told me that it was because no one activated it on the account. Since then, I have paid for a facility where food and items were left in the hallway, and the alarm seemed to always be going off when I got there. When I asked if I set the alarm off, the attendant said that no, I hadn't, and that it just goes off every time something happens. Which appears to be 6 times an hour during busy time. There also were times when a cart wasn't available for my building. I know it's a courtesy, but it still would have been nice to have one.

Évaluation :

2

I am clearly not impressed with the service at u-haul. The location has gone down hill in my opinion since the last time I had used services at this location. If I need u-hauls services again, it will be clearly at a different location

Évaluation :

5

On OUR LAST U HAUL storage CONTRACT WE MOVED OUT OF TOWN FOR A MEMBER OF OUR FAMILY. AT THE BOTTOM OF THE PAGE THE GAL WROTE ."WE ARE ILLIGABLE FOR I MONTH FREE STORAGE" PLEASE CALL ME, BETTY AT 780 399 3801. PLEASE INFORM ME AT WHICH LOCATION I MAY ACQUIRE MY FREE UNIT. NEAR MY LOCATION IN NORTH WEST EDMONTON, 127 th. Street. N KINGSWAY. OR 111 AVE OR NEAR 12931 N 85 STREET THANK YOU FOR YOUR EXCELLENT SERVICE. BETTY. O

Évaluation :

3

Anytime i need to get help (talk to someone) it adds 30 minutes to my stay! There where most issues. Mouse traps should be set in the common corridor.

Évaluation :

3

Mouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That's unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.

Évaluation :

5

Thanks for the sliding doors.see you next month.

Évaluation :

5

I came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.

Évaluation :

4

Latch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.

Évaluation :

4

I made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn't acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.

Évaluation :

4

There was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.

Évaluation :

3

I found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don't like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere

Évaluation :

1

I would rather tell someone on the phone my comments 5875663005

Évaluation :

5

Professionals in every way!

Évaluation :

5

A special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.

Évaluation :

2

When it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.

Évaluation :

5

Nice friendly staff, made it easy to deal with the stress of moving