Customer Reviews for U-Haul Moving & Storage at 50th St

5975 évaluations

12804 50th St   Edmonton, AB T5A4H3

(780) 472-1111

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 472-1111

12804 50th St
Edmonton, AB T5A4H3

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

the attendant who served me at the counter and to hook up was exceptionally helpful and freindly (even though it was very busy)

Peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK T. 
Évaluation :
5

Fast pick up. Fast return

Francis C. 
Évaluation :
3

The confirmation email on the website only contains my name and the confirmation number. It would be helpful for it to also contain other details of the rental booking - location, time, vehicle, etc. This would reduce the call volume on weekends, as I had to call and confirm it all and was on hold for a very long time. In the branch for pick up and drop off, staff were competent and professional, but were obviously short staffed as everything took far longer than it needed to if they had more staff around.

Christie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE B. 
Évaluation :
4

Exterior was very dirty and weatherstripping was coming off around rear cargo doors. No parking was available. Mobile pickup was tedious.

Albert D. 
Évaluation :
5

The trailer was dusty outside, not dirty but not clean, didn't affect any functionality but inside was clean. Nick was awesome, hooked it up and sent me on my way

Jake A. 
Évaluation :
5

I always use U-Haul moving and storages. My experiences are always exellent. I had recommended U- HAUL moving and storages to both friends and relatives, they all has being satisfied with their services. What can you do? Just keep up the good work that your'e doing making your custemer content.

Owen T. 
Évaluation :
4

Not keeping ppl 9n hold as long . I ended up having to do a live chat to get what I needed done casue I weighting on hold for over an hours with the location and never did get threw

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
3

I have been emailed an accident claim and I was not in an accident at all. The unit was returned in perfect condition yet I'm being presented with a bullshit bill for something that didn't happen while i used the unit. I find this completely unacceptable considering I got a call the day after I returned the truck to ask where the keys were cause they couldn't find them but got a call after saying they found them. They were put exactly where they asked me to put them, so why were the keys lost and then found and now a damage claim that I know is 100 % not from me. Just very unprofessiinal and absolutely no proof that this so called damage happened when the unit was in my care. I am going to be sure to tell everyone i know that Uhaul has no idea what they are doing and blaming an innocent customer for something that they did not do. I'm so frustrated how this is being handled. Just rediculoix.

Tara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

The pick up truck I rented had a stale cigarette smoke smell and the appliance trolly strap mechanism was old and didn't function the best. The service was great though!

Richard L. 
Évaluation :
5

Courteous, efficient, professional staff who aimed to get us in and out quickly. Nikki was our customer representative, and she was excellent. I would highly recommend this uhaul location.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

All staff that were involved with myself where just courteous and polite and helpful . I would recommend U - HAUL TO ANY ONE.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
1

The lady who rented to me seemed to have racially profiled me, I've rented from this location before and to my knowledge they've never treated me the way she treated me. I had a lot on my plate with a move so I rented anyway despite what seemed like unfair treatment. If this reaches management, I will no longer rent from this location going forward and maybe seek other truck rentals instead of Uhaul.

Mohamed M. 
Évaluation :
4

All was good

Carl R. 
Évaluation :
5

good customer service

Starla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon L. 
Évaluation :
2

Start with having the equipment you had reserved online. And maybe clean the trucks better, we are going through a pandemic here.

Micheal D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camille H. 
Évaluation :
3

I gave 100 $deposit and due to the wind, we used 150 $in gas and the uhaul guy charged me 80 $because the fuel was just below what it was when we picked it up. I maxed my back account and credit card on this move and was expecting my full deposit, or at least 75 $of it back. Now I'm broke and can't provide food for my household.

Andrea C. 
Évaluation :
5

I think it would be great if u guys had an Express line or something like that for the customers who complete the self check in. It would make things go faster for us instead of waiting inline behind customers who have not completed the online check in or who are making reservations and purchases.

Holly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

val S. 
Évaluation :
3

Please make your after hours drop easier to navigate! Also please make sure the inside of the windshield is clean

joan C. 
Évaluation :
3

Need more staff on front counter and should have one staff looking after hooking up trailers and equipment

Gregory L. 
Évaluation :
4

The complications of the checkout and check-in mobile App, added about an extra 45 minutes to what would have occurred, if your service personnel were engaged. Although I had a reservation and then waited about 20 minutes (in addition to the 45 minute) to be served, the man at the counter was courteous and knowledgeable, which was the highlight of the rental experience. Also during the checkout I took pictures of multiple other defects with the 10' truck that were not already marked by your company. (windshield chips, body damage, etc.). I will shop around next time I need to rent rather than automatically contact u-haul. Thank you for asking.

Randolph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykhaylo Z. 
Évaluation :
5

Excellent and knowledgeable staff. Very great advice and make sure one feels satisfied with everything.

Christopher M. 
Évaluation :
3

Tied down on trailer broken and didn't fit in hole so could only secure on side had to go buy another tie down to secure something a person would not check before taking out when returned told attendant about it so it didn't go back out to someone else till fixed

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalista F. 
Évaluation :
4

Kindly ensure that customers can pick up ready-to-go boxes where reservations are made. It's frustrating to be redirected to another location for pickup.

TITILOPE L. 
Évaluation :
4

Staff is very helpful and friendly

Robin H. 
Évaluation :
3

Maybe wash the vehicles out. The bed of the truck I rented was so dirty I went straight to a car wash to deal with it myself. There was less than 1/4 tank of gas, wouldn't it be easier to rent out a vehicle with a full tank of gas so it's easier for the client to know to just return the vehicle full of gas instead of trying to calculate how much is 1/4 tank or 1/8 of a tank or whatever. Like a car rental place does. But when I returned the truck, the lady in the parking lot going over the returning vehicles was absolutely AMAZING!!!! It's only because of her I would consider using U-Haul again. She was very kind, thorough, helpful, caring, I could go on and on. I was having a horrible weekend and she made the return process so much easier. She truly was a blessing! I needed someone to help me through the process as I was in a very stressed state. She made things so much better. I was told only major credit cards can be used at U-Haul but when I went online to extend the rental, I used my visa debit card and it worked. So when I returned the vehicle, I expected the charges to be put on my major credit card I used at the initial visit to pick up the rental. Nope. Apparently, my visa debit card was good enough to use to take the balance owing. Which caused two payments to bounce in my bank account. This has just caused me a whirlwind of problems. I was very pissed off U-Haul did this. Don't tell the client they will only use a major credit card but then turn around and use the visa debit card. I haven't missed or bounced a payment in six years until now thanks to uhaul. About an hour after returning the truck, Donna or someone called me to ask me to return the rental. I had an hour previous to her call. I returned it on time. I did it online with the help of the wonderful woman put in the yard. So I told Donna this and all she said was "oh I should refresh my screen" ummm......yeah Donna....good thinking. Maybe refresh your fucking screen before calling clients!!! I was busy moving and had to.stop to take this bullshit phone call. Then mm y visa debit card was used causing two payments to bounce. I'm pissed. My major credit card should've been used LIKE I WAS TOLD IT WOULD!!!!! So because of Donna, I don't think I'll use uhaul ever again. I don't need this shit happening to me again. Totally unnecessary and.very unprofessional. So U-Haul can eat my ass. Except for the nice lady in the yard. Even the guy working the counter when I picked up the rental was ok. Seemed very grumpy and not friendly, had a bit of attitude but not everyone can be perfect. I cannot say enough good things about the lady in the yard working. I wish I knew her name, I'm so sorry! She's the only reason why I might rent from U-Haul again but Donna makes me not want to rent there again. I'm very torn. Time will tell I guess.

Beth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla a.  |  Premières impressions 
Évaluation :
2

Give materials that were purchased (mattress cover and box spring purchased not given). I tried calling to get a refund on covers. Was on hold in total over 70 min and still was unable to talk to someone. When I picked up the rental trailer I was told to find someone in the yard to help me. After 5 min of searching I went back inside and waited another 20 min for them to come out to help me. All in all the trailer was great but service was very poor

Carl D. 
Évaluation :
2

I picked up the 9' cargo van from this location and was very surprised by the condition of vehicle. The van did not look like it had been washed in weeks, and required cleaning on the back window so I could actually see out of it. The front windshield still had the 19,99 $ sign up, the passenger seat had crumbs all over it and there was a strong barn smell in the van. The worst part is that the front right tire deflated as I drove home. Luckily I only live 5 minutes away but noticed the tire pressure light come on after a few minutes of driving. It did not appear that flat when I left the parking lot but regardless the van was clearly not maintained and I didn't not feel safe. Finally, the day after, I realized that I had forgotten my credit card at the location but no one called to let me know. They had it in the safe and were aware of my name and number but no one called me. This was easily my worst experience at uhaul and I'm not sure I will be going back in the future.

Nathan N. 
Évaluation :
5

great customer service

starla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keenan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom T. 
Évaluation :
3

The truck was dirty and seems just recently return the one I got. But the service was excellent...

Asep P. 
Évaluation :
5

The service was also excellent.

Jean M. 
Évaluation :
4

waiting to get truck took long time due to only 1- person at desk

Daryl U. 
Évaluation :
2

Was charged 25,00 $ forgot a cart 🛒 they could have called I would have come & taken it off myself thx

Trudy T. 
Évaluation :
4

I waited a little linger then I thought u should have too, but I do realize things are different these days with the pandemic so overall I would rent from this location again. Merci

David A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
2

you wait 29 minutes to be served, and then the credit card machine failed in two times in two different machines

Greg F. 
Évaluation :
5

Awesome and efficient service

Georges N. 
Évaluation :
4

All good

GURSEWAK S. 
Évaluation :
5

keep up the good service

ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bashir A. 
Évaluation :
5

Axel and service and you guys did awesome thank you so much

Hussein A. 
Évaluation :
1

Left a note about being over charged and lent a trailer that wasn't fully functional or fucking safe. Unacceptable!!

Tanner V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
5

Everyone was great - and really friendly!

Jean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
3

The new post-Covid self-inspection procedure is an absolute disaster. The website is simply not there yet in terms of functionality and ease of use. None of our information matched and it kept erroring out on us and telling us to get a staff member to help... at 9PM at night... The new fuel surcharges are astronomical and them there is the new "call your contact procedure". But I guess you still get a vehicle, so there is that. Just be sure to pay extremely close attention to all the details when inspecting your truck and contract. All the responsibility is now on you.

Alexander K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dymtro D. 
Évaluation :
5

I know it's spring time driving but you should at least clean the windows & mirrors after every use Thx

Gordon F. 
Évaluation :
2

All equipment was not ready when we arrived .They told us they would call when the car dollie was ready they never called..

Jeffrey L. 
Évaluation :
5

The service was friendly and staff very helpful. I would definitely refer this location to all my friends and family

Lareina O. 
Évaluation :
5

Worked with Stewart to set up both the contract and equipment. Great experience overall and call out to Stewart for exceptional customer service.

Werner P. 
Évaluation :
1

Trailer wasn't at the pick up site .. I had to go find it al another uhaul. Wouldn't let me have the trailer I paid for unless they contacted a second point of contact. I was being screwed around. Going to rent from someone else next time

Jesse L. 
Évaluation :
1

Actually inspect your equipment. Trailer had no running no lights on the passenger side, only brake lights and signals were checked before leaving. One fender was missing 2 bolts and was loose, the other had one of two rubber tie downs almost broken off. The rear safety chain was broken and would have been very obvious if the an employee had even walked around the trailer. Trailer was filthy upon pickup, straps were stuck in the ratchets and had to fight to remove them. I also needed the trailer for a full 24 hours, but upon pickup, was told you booked it out at 7:30 the following morning, causing me to have to rush back, and not get the full usage I needed out of it. Not very impressed whatsoever, and still had to pay full price.

Curtis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaela Q. 
Évaluation :
1

There are two entrances at this location and the lines for the tills can be formed on both sides, so the customers don't know who is next in line. That is so ridiculously easy to fix, but the manager at this location seems to be incompetent... Also my truck was smelling like an ashe tray. It was so bad that I sneeze every 5 minutes.

Leonardo O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claude M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nader A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwane H. 
Évaluation :
5

Knowledgeable staff. Very helpful AAA+++

Mark B. 
Évaluation :
5

The staff was Very helpful and Very informative. They went beyond their job scope. Very Very pleased with this location. But as for the one in high prairie they fail. Thank you to the staff at the 50st location.

Allan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERHIY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ana V. 
Évaluation :
1

The lack of trust..they threaten to call police if we didn't return the truck on the third day. I called n kept in contact..but wasn't good enough. How sad.

Damon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Z. 
Évaluation :
4

Get oil change done when it say to do it soon

Andre O. 
Évaluation :
5

Due to the changing weather the Van's were very dirty on the outside. Inside can and box were clean.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arop a.  |  Expérience générale 
Évaluation :
5

Keep up the excellent services. Thks

Keith W. 
Évaluation :
3

To maintain costumers booking, to communicate with customers of when changes are made with their bookings.. Do not make changes without costumers approval..

Gloria N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawki B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheldon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie C. 
Évaluation :
5

The trailer was hooked up and unhooked for me. As a senior I really appreciated the excellent service.

Roy C. 
Évaluation :
5

This location and its staff is always extremely friendly and professional 😊 I would recommend to anyone looking for storage or to move

Elizabeth T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith W. 
Évaluation :
1

Sales rep was VERY VERY rude and was belittling customers and displaying a level of arrogance not expected of a U-Haul representative. I will never ever rent from this location ever again.

Ezra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERHIY L.  |  Expérience générale 
Évaluation :
5

John was absolutely amazing! Made the process seamless and quick and got in and out for my moving. Thanks to the team

Isaac A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena K. 
Évaluation :
1

I was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..

SAMANTHA D.  |  Expérience générale 
Évaluation :
1

Person at the counter was not a help person made very difficult for me and did not try to offer another way to help me call the costumers service let then l came back she or he had a bad additue..cause me alot of stress .when there could have been another option to deal with this ..l did get a truck for a few hour l had appointment was late there was no need for any person to go through that kind experience..l order the truck on line. And at the beginning of Jan I rent a truck on line went to pick up and the young man had paper work ready for me and was no problems..after that l will never come back and rent from U-Haul again .l put about my experience on Facebook and replies l got was a mazing..l got alot other options to rent other place. The women at the counter said she was a man what ever no a polite person rude aditdue..if that person dose not like her job she should not be there very disappointed

mary G. 
Évaluation :
1

No good customer care

Emmanuel H. 
Évaluation :
5

1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away

grant c.  |  Expérience générale 
Évaluation :
1

Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.

Dean L.  |  Expérience générale 
Évaluation :
2

I moved out of my unit many months ago and you've still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I'll never use you guys again.

Dustin K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline A.  |  Expérience générale 
Évaluation :
5

Everyone I spoke to was kind and went above and beyond. Merci.

Elizabeth T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaroslaw O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

treena g.  |  Premières impressions 
Évaluation :
5

Good job!

Jacqueline A.  |  Premières impressions 
Évaluation :
5

Excellent staff, friendly, and helpful service. All round great experience 

Chris R.  |  Premières impressions 
Évaluation :
2

Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.

Abby F.  |  Expérience générale 
Évaluation :
5

excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a 10 $fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.

bill r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T.  |  Expérience générale 
Évaluation :
5

When matters did not go as planned The staff always retified the situation Farely quickly...

john m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRGINIA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eiche G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaroslaw O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Y.  |  Expérience générale 
Évaluation :
3

I had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn't have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.

Abby F.  |  Premières impressions 
Évaluation :
5

The Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)

Jennifer K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

abdalla z.  |  Expérience générale 
Évaluation :
5

Staff are awesome Very accomondating

john m.  |  Premières impressions 
Évaluation :
5

Everthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.

Edward T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ven p.  |  Premières impressions 
Évaluation :
3

Although I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn't. Otherwise, the staff were excellent, friendly and helpful.

Carla L.  |  Expérience générale 
Évaluation :
4

Would be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job

Ken B.  |  Expérience générale 
Évaluation :
5

In these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.

Ken B.  |  Premières impressions 
Évaluation :
1

They didn't honour the 167 online price, instead charge 179 $. with tax its a total of 188 $. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy

abdalla z.  |  Premières impressions 
Évaluation :
5

:D

Natasha M.  |  Expérience générale 
Évaluation :
2

EMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.

NEIL M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela C.  |  Expérience générale 
Évaluation :
5

Very friendly and informative staff!

jean k.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dylan F.  |  Expérience générale 
Évaluation :
4

My only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.

robert p.  |  Expérience générale 
Évaluation :
2

My belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.

amanda v.  |  Expérience générale 
Évaluation :
5

Exceptional customer service!!!

zamzam a.  |  Expérience générale 
Évaluation :
4

Very helpful and knowledgeable staff . Convenient location easy in easy out

DWAYNE B.  |  Expérience générale 
Évaluation :
3

been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks

Chantel S.  |  Expérience générale 
Évaluation :
1

Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-

Sara D.  |  Expérience générale 
Évaluation :
5

It was overall a great experience.

Diane C.  |  Premières impressions 
Évaluation :
1

Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. 35 000 $. value staff stole

Sam M.  |  Premières impressions 
Évaluation :
5

.

James L.  |  Expérience générale 
Évaluation :
1

Mouse problems still Unless customers service Save your money don’t use them for anything

JASON R.  |  Expérience générale 
Évaluation :
5

The people deserve kodos for the great work they did and I would totally use them again.

Carol D.  |  Expérience générale 
Évaluation :
3

too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.

jeanette d.  |  Expérience générale 
Évaluation :
4

There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.

Gail V.  |  Expérience générale 
Évaluation :
5

Good price and good service

denis p.  |  Premières impressions 
Évaluation :
1

I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..

jayne s.  |  Expérience générale 
Évaluation :
1

The customer service there was very slow and they got paperwork all mixed up

Christina H.  |  Expérience générale 
Évaluation :
5

The whole experience went smoothly!

Gail V.  |  Premières impressions 
Évaluation :
4

Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.

Corrie G.  |  Expérience générale 
Évaluation :
5

staff went over and above

Levi E.  |  Expérience générale 
Évaluation :
5

Great service

SHEAYA T.  |  Expérience générale 
Évaluation :
2

There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service

Harjit J.  |  Expérience générale 
Évaluation :
4

I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.

JACK D.  |  Expérience générale 
Évaluation :
2

Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter

carlos p.  |  Expérience générale 
Évaluation :
4

The staff was very helpful in regards to ending the lease

MARGARET S.  |  Expérience générale 
Évaluation :
1

Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused

James S.  |  Expérience générale 
Évaluation :
1

Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .

Tasha L.  |  Expérience générale 
Évaluation :
2

When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t

Chantel S.  |  Expérience générale 
Évaluation :
3

The staff is unorganized and rude...

Luul I.  |  Expérience générale 
Évaluation :
5

Everything went very well with my move thanks to uhaul.

Jeanne H.  |  Premières impressions 
Évaluation :
5

I liked the storage because i was able to access it anytime I wanted

Peter S.  |  Expérience générale 
Évaluation :
1

The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.

Powin L.  |  Expérience générale 
Évaluation :
5

Very kind and easy to work with appreciated the managers help on more than one occasion.

donna m.  |  Expérience générale 
Évaluation :
5

N/a

PATRICIA S.  |  Expérience générale 
Évaluation :
1

Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser

Kyle M.  |  Expérience générale 
Évaluation :
2

The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2,5hours. Not good at all

Kyle M.  |  Réservation 
Évaluation :
5

I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.

Al H.  |  Expérience générale 
Évaluation :
4

Aucun

Cameron D.  |  Expérience générale 
Évaluation :
5

Everyone was helpful. The inside unit access hours could be better but had a great experience other then that

Natashia S.  |  Expérience générale 
Évaluation :
4

Friendly and punctual service.

Keith O.  |  Réservation 
Évaluation :
5

Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.

Holly W.  |  Expérience générale 
Évaluation :
3

Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after

Davola G.  |  Expérience générale 
Évaluation :
1

I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage

THERESA F.  |  Expérience générale 
Évaluation :
3

I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.

Lorie S.  |  Expérience générale 
Évaluation :
1

Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement

Karen D.  |  Expérience générale 
Évaluation :
2

Some employees are very good liars and management should investigate and should know who you hiring

barkad a.  |  Expérience générale 
Évaluation :
5

Lynn was super helpful.

Ranulfo V.  |  Expérience générale 
Évaluation :
5

They were great

Christine H.  |  Expérience générale 
Évaluation :
4

WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.

roger w.  |  Expérience générale 
Évaluation :
4

I moved my storage because the price went up twice within a year. That made a total of 10 $increase.

BONNIE G.  |  Expérience générale 
Évaluation :
1

Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods

Glenn R.  |  Expérience générale 
Évaluation :
1

Ever since I decided to have uhaul facilitate my moving and storage needs, I've received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.

riley m.  |  Expérience générale 
Évaluation :
5

Pleasent staff. Always helpful and friendly.

Shawn C.  |  Expérience générale 
Évaluation :
5

We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.

PEARLEEN K.  |  Expérience générale 
Évaluation :
3

I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong

TOLA A.  |  Expérience générale 
Évaluation :
4

Very kind helpful people that go above and beyond to help their customers.

ISLA S.  |  Expérience générale 
Évaluation :
5

Very happy with service.

John K.  |  Expérience générale 
Non reviews have been submitted for this location.

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