Évaluations des clients U-Haul Moving & Storage at 50th St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 50th St

Cote générale :

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Mustafa M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ed K.
Évaluation :

Parking lot packed full of snow combined with all the trucks made parking and getting into the building difficult

Teresa A.
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Representatives were great John at drop off time was especially helpful and pleasant All in all a great experience

Crystal M.
Évaluation :

Just wanted to say that it was a great experience dealing with this location. They were quick to get me my truck, unfortunately it did take me a little bit to head out which was on me. (Banking issue). The only reason why I responded no to the cleanliness of the truck was due to the road conditions. Inside wasn't dirty dirty but could have used a quick wipe down on the dash and cup compartment. All in all thanks 50th street uhaul you guys are great

Joseph D.
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Make sure your trailers are fit for highways because this one was not safe

Jason H.
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Had trouble with the online pickup and had to get the truck from the counter guy. Then when I brought it back I had trouble checking in using the uhaul app. There was no thing to scan at the location to say I was there.

Loretta S.
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Very good rental experience. The individual who helped me when I returned the vehicle was excellent. Thank him very much for me. I'll be back again.

Judith D.
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Le client n'a pas laissé de commentaire.

Lawry F.
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The last two times we have rented from UHual the “check engine” light was on. We ended up needing road side assistance the first time. The last rental we ended up getting stuck in front of the house and couldn’t finish our move. My boyfriend, my son (who is an adult) and myself all thought the tires needed to be replaced. The last rental was a totally frustrating experience, however the manager was pleasant to deal with and solved the problem to our satisfaction. We will not be renting from Uhaul until the snow is completely gone as we do not want to risk getting stuck again.

Paul P.
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Double check all the lights are working before renting trailer, wash outside and sweep inside of trailers if needed!

zamzam a. | Overall Experience |
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Exceptional customer service!!!

Silvio F.
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Fantastic staff, John was wonderful to deal with. Definitely would rent again from here!

MICHELE D.
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Le client n'a pas laissé de commentaire.

james K.
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No winter tires on the van.. lots of snow. Got stuk over 20 times in 12 days. Had to pay over 500 dollars plus over 10p in gas... what a rip off.. never again. It should be like 30c/km not 50!!!

DWAYNE B. | Overall Experience |
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Very helpful and knowledgeable staff . Convenient location easy in easy out

Robert M.
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Le client n'a pas laissé de commentaire.

cindy G.
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he was amazing and quick and friendly

Acquino D.
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Don’t rent out your tucks with tires that need to be changed. The all season tires had no grip left. We were stuck for more than 3 hours while waiting for a tow truck. Other cars, even small cars were able to drive by with no issues. Amazing how a 10ft truck has issues on the road. Not only is being stuck not ideal but also it’s dangerous driving with tires that need to be changed. In the end we still had to pay for all charges and we weren’t even able to move our things. When we returned the truck we were double charged and that had to be corrected. Pay attention to your bill!! The manager was not even able to accommodate us when I talked to him. Would never come here again and definitely will inform all my family and friends to not come here.

James M.
Évaluation :

No improvements needed. Staff are friendly, courteous, and efficient. What more could you ask? - Doc Meek, Sherwood Park, Alberta, Canada, Feb 2, 2020

Alex K.
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The 15 foot truck I rented was filthy inside , could hardly see out of the windows. There where cigarette ashes in the cup holders the dash was filthy and over all the inside was a disgusting mess. I have rented approximately 30 trucks from this location and this one was the worst. The staff offered no discount or appolog. Not a happy camper.

Kimberlley J.
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Le client n'a pas laissé de commentaire.

RONALD S.
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Don’t change anything

Chantel S. | Overall Experience |
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been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks

Sebastien B.
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U-haul changed the time and location of my pick up the day before pick up. This added 20 mins to my commute time. For the inconvenience I was told I was would be credited $50.00. I never received that reimbursement. Then the location manager called me and change my pick and drop off time again because they didn't have enough trucks. I've use U-haul in the past and they've been fairly good but this experience was really bad.

Viriato F.
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Le client n'a pas laissé de commentaire.

Miklos H.
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Le client n'a pas laissé de commentaire.

Elizabeth K.
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Le client n'a pas laissé de commentaire.

TREVOR C.
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Inside of the truck was dirty and it smelled pretty bad and I had to shovel out the whole box of the truck cause it was totally full of snow to even use it

brittany S.
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Le client n'a pas laissé de commentaire.

Sonia R.
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Very helpful very fast and pleasant Thank you

Manuel D.
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Le client n'a pas laissé de commentaire.

Norma G.
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Le client n'a pas laissé de commentaire.

Gregory M.
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Le client n'a pas laissé de commentaire.

Michael A.
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it was full of snow even windshield was not cleaned, although there was no snowfall during that day

KEVIN F.
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Le client n'a pas laissé de commentaire.

Michelle H.
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Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

U-haul traffic centre operators need to focus on having equipment moved to a customers desired pickup location if possible. I originally asked for pickup of truck and trailer from the Calgary Blackfoot location. U-haul traffic sent me a notification that i needed to drive to Brooks,AB to pickup the trailer! That’s a 1 1/2 hr drive from Calgary.

Allan K.
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Le client n'a pas laissé de commentaire.

Chasity B.
Évaluation :

Thank you

Kim J.
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I would like to comment on the knowledgeable & friendly employees at this location. The young lady that helped us get signed in was super awesome and pleasant to deal with. She explained everything very CLEARLY. She got us all set up in a very timely matter. We were in and out in a Jiffy. The man that got us in the truck and on our way was very friendly, he helped through the "photo process" as well as took his own to ensure we would not have any discrepancies over any damages upon returning. Upon returning the truck, the young man was very considerate and friendly. Super easy going process with him & returning the vehicle. I give this locations staff today (Sunday January 19th 2020) ????? The 3 members we saw/dealt with were amazing. Thank you for allowing us to rent your truck hassle free! You did a wonderful job.

brian D.
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Le client n'a pas laissé de commentaire.

Sarah F.
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Warm up the truck first, brush the snow off of back loading area, license plate, and hood.

Jarvis M.
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Le client n'a pas laissé de commentaire.

Salvatore P.
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Le client n'a pas laissé de commentaire.

Hassan M.
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Le client n'a pas laissé de commentaire.

Christopher R.
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For winter open trailer rentals it would be helpful to shovel out the unit for the customer.

Sheldon L.
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Le client n'a pas laissé de commentaire.

Yousef P.
Évaluation :

very friendly and helpful staff.

stanislaw F.
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The only thing I had to return the equipment in the same store, but that was an agreement. Good staff there

Bernard P.
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Le client n'a pas laissé de commentaire.

Karen H.
Évaluation :

Ensure mileage is correct on the contract.

Srdjan J.
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Equipment falling apart, almost causing an accident. No maintenance on it. Horrible customer service. Waited on highway 6 hours, just to have a trailer full of goods to be returned back to starting point, just because service manager (Sam) was trying to save few $. Will never recommend or use your company ever again.

james G.
Évaluation :

I had the tow dolly for 10 hours and they want to charge me for 2 days, had for an hour and they were calling for it to come back

Larry B.
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I originally reserved a cargo trailer a month prior to pick up. When I went to pick it up at location 154th st Edmonton(where it was reserved) it was not available, I was not given any help at all to solve my dilemma for moving to Kamloops, I called head office, and was informed that the trailer was there at that location, and to go pick it up. I went back and it was there with a flat tire, staff not getting it fixed and didn't take it off their computer as not rentable. I was offered a 5x8 open trailer with no tarps to cover furniture, but was not allowed to drop in BC(what good was that), the staff told me they checked all over Edmonton and nothing available. The staff were rude and ignorant, even told me that they only get 14.00/hr, not enough to solve problems (WHAT??). They sent us on our way to solve ourselves...I called head Office again, this time very helpful. they found me a trailer 15minutes from the original location on 50th St, The girls there were amazing, they couldn't believe what I was put thru from the 154th st location, and the trailers were available the other location couldn't be bothered to check. The ladies, couldn't do enough for me....Thank you. UHaul, this is a franchise, shouldn't all your locations be courteous to all your customers? This experience left a sour taste in my mouth, and and guess what no discount either for my stress. This review is for the location on 154th Street in EDMONTON ALBERTA

Randy K.
Évaluation :

Check for broken wires at the plug, hard to see even harder to check unless connected to a battery. Third trailer worked fine but showed signs of the same issue happening.

Dave C.
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Friendly & Most efficient !!!

Randy H.
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Le client n'a pas laissé de commentaire.

Sara D. | Overall Experience |
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Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-

Tammatha V.
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Not qoute a price on the phone, then charge over double when the customer arrives to pick it up!

Issac A.
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Watch out and use follow up controlling mechanisms on your staff members. Today I am absolutely harassed by the staff I got in the office. They treated me not like a customer. I am sorry to say that ! I appreciated your consultation.

Sheri M.
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Le client n'a pas laissé de commentaire.

Chandar S.
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Le client n'a pas laissé de commentaire.

Brent B.
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I have to say this is my second time renting a van from this location and had Jon as my rep. He goes definitely above and beyond! Props to him.

Sheffie K.
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Wasn’t able to locate ice scraper, make it available

Lucas C.
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Le client n'a pas laissé de commentaire.

danille L.
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Le client n'a pas laissé de commentaire.

William D.
Évaluation :

Went pretty smooth....I think your rate per km (.49 cents) is very high but apart from that the rates are reasonable. Thanks

LORN B.
Évaluation :

This was the location that i finally ended up at. The location that i was supposed to drop off, was Lucky Food Store at 12939-97 street. I had to park a block away because there is no parking for a uhaul vehicle. And the lady at the counter, would not take the keys. She said just go down the street to the above location, which is 50 blocks away or I would be charged. It was not just DOWN the block. The final drop off place was good and knew their business. If your going to have people such as Lucky Food Store run your business, you should know what is going on. I would never deal with them EVER again or recommend them to anyone. It is too bad this is what leaves a very poor impression of your company with customers. Regards. Regards.

debra D.
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Le client n'a pas laissé de commentaire.

leanne M.
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Le client n'a pas laissé de commentaire.

cody R.
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Le client n'a pas laissé de commentaire.

Bradley O.
Évaluation :

The trailer brakes locked up on me when I stopped for gas. Called roadside assistance who tried to contact someone to come help. Everyone said they were either too far to come help or just did not answer the phone. So I bled the brake line and had to drive with no trailer brakes for the remaining 4 hours of my drive from Clearwater BC to Aldergrove BC. Not fun at all. I made the decision to do this because the day I had booked the trailer for had already been pushed by uhaul so I was a day behind already and had a family emergency to get to. Will not use Uhaul ever again. Dirty and poorly maintained trailers are over priced for the issues involved.

Raquel R.
Évaluation :

Im renting a unit and it is full with mice omg

Benita C.
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Very friendly and helpful service. Would use their services again and recommend to others as well.

MIROSLAW S.
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Excellent service.

Brendan W.
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got ripped off they over charged me 20ft moving truck that goes for 39.99$ day plus taxes cost me $154 for four hours and drove 60kms in town

kathy P.
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Staff were very friendly and helpful.

Mohamad C.
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Le client n'a pas laissé de commentaire.

Tina M.
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Le client n'a pas laissé de commentaire.

Susan H.
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Le client n'a pas laissé de commentaire.

Ali H.
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Sharks. They don’t tell you about the 100000 hidden charges they add on. Delivery would’ve costed me 80 bucks but this costed over 100. Trash customer service and they take convenience fees anywhere they can. Stay away from this company. Make sure if you do rent from them to return it BEFORE they close and not to do the after hours return so you can SEE what they’re going to charge you and make sure it’s all correct.

perri G.
Évaluation :

Worst experience! A total shady operation. I will never use this company again.

JUAN DAVID C.
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Le client n'a pas laissé de commentaire.

james M.
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Confusing self serve pickup process with incorrect instructions while processing with phone. Staff at location not the most friendly.

Shane gerald S.
Évaluation :

This location has more trucks to access if someone insists on using U-Haul.

Douglas W.
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Le client n'a pas laissé de commentaire.

Binu M.
Évaluation :

John was very helpful showing in and out of the Truck , gave some good tips to save money and on the safety part .

Keith O.
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Both check in and return were great. John was very helpful upon return and not sure of guy who checked me in but again very helpful.

CHANCE P.
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Le client n'a pas laissé de commentaire.

Christina N.
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Le client n'a pas laissé de commentaire.

Damian P.
Évaluation :

Finding a rental was a nightmare ... I sujest doing it online ... staff was gruff but returning it was a breeze got a solid guy called john suggested cleaning the van dirt/dust out ourselves a little better to make sure we didnt get charged more ... beware the per km prices add up rediculzly quickly

Ray D.
Évaluation :

Le client n'a pas laissé de commentaire.

Diane C. | First Impressions |
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It was overall a great experience.

richard S.
Évaluation :

Excellent location to deal with very friendly and helpful staff to deal with.

mussie M.
Évaluation :

very bad customer service

Trudy M.
Évaluation :

Your visa machine needs to be updated.

Elizabeth H.
Évaluation :

I don't love the smoke smell in the trucks.

Borys T.
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Always pick my Uhaul up at this location, best service. However, showed up at 9:50am last Saturday to pick up my 10am cargo van booking, and did not leave with it until about 10:30-10:40am. Could use more staff on the Saturday morning as it was busy and slow-going.

Heidi W.
Évaluation :

I was very disappointed that I was not told that the $15 insurance was optional prior to the transaction.

Tanya P.
Évaluation :

When one books a rental on line and specifically requests a time frame, the time frame should be accommodated. I was contacted 5 days before the rental day and was told I had to choose a time of either 7am to 1pm or 1pm to 7pm. I chose 7am to 1pm. I ended up bringing the rental back later then I should have. During the checkout process I was told my charge would for a two day rental due to the rental being returned 2 hours late. I advised the agent I would NOT be paying the extra fees as I wasn't told if the rental was brought back late I would be charged more. Kudos goes out to the guy who checked me out, and took my shitty behaviour so calmly, shout out to him. Let's not forget about the check in agent, horrible customer service. He should have stated if the rental wasn't returned on time, there would be additional charges.

Carleen E.
Évaluation :

I want to give a big shout out to John Bellamy. He is an amazing employee and went above and beyond to make sure I felt like I was an important costumer. I have never had such amazing customer service in my life. You can tell he really loves his job and prides himself on his work.

kevin S.
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Le client n'a pas laissé de commentaire.

jayendra M.
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Everything was good ,good service

Adam Y.
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Le client n'a pas laissé de commentaire.

Stewart R.
Évaluation :

Your app is too complicated, the trailer was not cleaned, the staff were excellent, and the value for price paid was excellent.

Sam M. | First Impressions |
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Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole

James L. | Overall Experience |
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.

JASON R. | Overall Experience |
Évaluation :

Mouse problems still Unless customers service Save your money don’t use them for anything

Carol D. | Overall Experience |
Évaluation :

The people deserve kodos for the great work they did and I would totally use them again.

jeanette d. | Overall Experience |
Évaluation :

too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.

Gail V. | Overall Experience |
Évaluation :

There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.

denis p. | First Impressions |
Évaluation :

Good price and good service

jayne s. | Overall Experience |
Évaluation :

I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..

Christina H. | Overall Experience |
Évaluation :

The customer service there was very slow and they got paperwork all mixed up

Gail V. | First Impressions |
Évaluation :

The whole experience went smoothly!

Corrie G. | Overall Experience |
Évaluation :

Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.

Levi E. | Overall Experience |
Évaluation :

staff went over and above

SHEAYA T. | Overall Experience |
Évaluation :

Great service

Harjit J. | Overall Experience |
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There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service

JACK D. | Overall Experience |
Évaluation :

I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.

carlos p. | Overall Experience |
Évaluation :

Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter

MARGARET S. | Overall Experience |
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The staff was very helpful in regards to ending the lease

James S. | Overall Experience |
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Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused

Tasha L. | Overall Experience |
Évaluation :

Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .

Chantel S. | Overall Experience |
Évaluation :

When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t

Luul I. | Overall Experience |
Évaluation :

The staff is unorganized and rude...

Jeanne H. | First Impressions |
Évaluation :

Everything went very well with my move thanks to uhaul.

Peter S. | Overall Experience |
Évaluation :

I liked the storage because i was able to access it anytime I wanted

Powin L. | Overall Experience |
Évaluation :

The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.

donna m. | Overall Experience |
Évaluation :

Very kind and easy to work with appreciated the managers help on more than one occasion.

PATRICIA S. | Overall Experience |
Évaluation :

N/a

Kyle M. | Overall Experience |
Évaluation :

Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser

Kyle M. | Réservation |
Évaluation :

The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all

Al H. | Overall Experience |
Évaluation :

I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.

Cameron D. | Overall Experience |
Évaluation :

None

Natashia S. | Overall Experience |
Évaluation :

Everyone was helpful. The inside unit access hours could be better but had a great experience other then that

Keith O. | Réservation |
Évaluation :

Friendly and punctual service.

Holly W. | Overall Experience |
Évaluation :

Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.

Davola G. | Overall Experience |
Évaluation :

Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after

THERESA F. | Overall Experience |
Évaluation :

I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage

Lorie S. | Overall Experience |
Évaluation :

I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.

Karen D. | Overall Experience |
Évaluation :

Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement

barkad a. | Overall Experience |
Évaluation :

Some employees are very good liars and management should investigate and should know who you hiring

Ranulfo V. | Overall Experience |
Évaluation :

Lynn was super helpful.

Christine H. | Overall Experience |
Évaluation :

They were great

roger w. | Overall Experience |
Évaluation :

WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.

BONNIE G. | Overall Experience |
Évaluation :

I moved my storage because the price went up twice within a year. That made a total of $10 increase.

Glenn R. | Overall Experience |
Évaluation :

Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods

riley m. | Overall Experience |
Évaluation :

Ever since I decided to have uhaul facilitate my moving and storage needs, I’ve received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.

Shawn C. | Overall Experience |
Évaluation :

Pleasent staff. Always helpful and friendly.

PEARLEEN K. | Overall Experience |
Évaluation :

We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.

TOLA A. | Overall Experience |
Évaluation :

I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong

ISLA S. | Overall Experience |
Évaluation :

Very kind helpful people that go above and beyond to help their customers.

John K. | Overall Experience |
Évaluation :

Very happy with service.

Non reviews have been submitted for this location.

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