Customer Reviews for U-Haul Moving & Storage at 50th St

6 783 évaluations

12804 50th St   Edmonton, AB T5A4H3

(780) 472-1111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 472-1111

12804 50th St
Edmonton, AB T5A4H3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Be prepared for customer

Pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W. 
Évaluation :
5

Professionals in every way!

Anthony H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
5

A special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.

Pauline A.  |  Expérience générale 
Évaluation :
5

was good, fast and polite

Donna P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jagan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey V. 
Évaluation :
5

courteous, helpful, efficient

Warren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ghislain R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

When it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.

bob B.  |  Expérience générale 
Évaluation :
4

Got a call the night I originally booked to drop trailer off . Extended it till the next morning to have dropped off by noon as I didn't get home off the road till 3:30 am ... but the next morning at 8:10 am my phones ringing from uhaul asking where the trailer was.. and an exact time of drop off .... to say the least not happy about being woken up after I had allready explained when I was dropping the trailer off

Craig N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
2

Make sure trucks are fully operational in tge winter with proper winter tires and speedometer that read kms because wd are in canada not the states

Christian H. 
Évaluation :
5

I tried to use self check out/in but I had problems. I couldn't get the camera to take my photo at check in so I had to go in. The staff were very nice and helpful. At check in I had a problem with the fuel and the person helped me check in and he was also very nice and helpful as well.

Sandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gordon C. 
Évaluation :
5

Nice friendly staff, made it easy to deal with the stress of moving

Nicole C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
5

Top notch service ! Quick in and out and no hassle , Have rented from this location for over past 8 years for trailers or dollys and will keep coming back !

Theodore S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica D.  |  Expérience générale 
Évaluation :
3

I would like to say that the entire experience of renting with U-haul was atrocious. I reserved a trailer. I got confirmation of my rental. I was then informed via txt that the location of the pick up had been changed. When I called and spoke to the rep I was assured that the trailer would be at the location on 17th st. When arrived there at 7am and I should say that this was 30min out of my way, I was told that they they did not have a trailer for me there, instead I was sent to the original location which was 10 min from my home and 45 min from the 17th st location where I was sent. The entire rental process cost me 2hrs of being late for work and the stress that this caused. I am completely dissatisfied with the service and process of renting with U-haul. Josue Granillo

Josue G. 
Évaluation :
5

Great service

Fartun A. 
Évaluation :
1

The dolly was not ready for me to pick up and wasted at least half an hour calling other locations for availability and still couldn't arrange.

Muhammad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia L.  |  Expérience générale 
Évaluation :
5

Excellent

. S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha L. 
Évaluation :
4

The person at the counter was awesome! He was friendly and explained everything

Virginia S. 
Évaluation :
2

- staff pretty rude and unhelpful. - first truck before exchange was dangerous to drive

Frederick M. 
Évaluation :
1

Got quoted 79cents a mile was charged 1,27 when called in I was told to bad .

Noreen S. 
Évaluation :
5

Staff very accommodating and generous putting de-icer down around entry to building and personal storage unit.

lorranie c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin C. 
Évaluation :
5

Excellent customer service in the midst of a system failure. Prompt and attentive services.

Neela B. 
Évaluation :
5

I felt the desk and staff were very helpful .. BUT .. I had 2 MAJOR concerns which may cause me not to do business in the future .. I have rented many times before ..so I was not happy .. ONE .. I was directed to my truck and found another parked behind it .. then had to find staff to get a key .. move truck .. so I could leave .. LAST .. my total miles for trip was 15 .. the needle did not move .. I put $10 in anyway .. then I was told I shorted the fill and needed to pay $11 more .. NOT IMPRESSED at all .. I paid and left .. not very happy with the conclusion on OUR relationship for that day,

Michael T. 
Évaluation :
5

Their service very good

Kobrom T. 
Évaluation :
5

I was mixed up with am/pm when booking so I couldn't get my truck plus the first place didn't open until 11am. I think having bright AM/PM would help some people like me (bad eye sight) from mixing the times. Also, if this U-Haul program could consign with the stores hours when booking, we could book when they are open (and notified when booking to make sure it works for us). Being busy, stressed out made me not look correctly at the info needed to book on my specific day. Other than computers not working today, it was a good experience. Oh, the truck was not filled to full, luckily I took a picture of the dash and sent it to them before going on my Mary way. It even said on the form,which they were probably going to blame for it. I've used 50th street U-Haul a few times now, I have not been deterred from not going back. I'd like to thank them anyway for doing a great job and handling the issues that arose, in a professional manner.

Claudia L. 
Évaluation :
5

Nothing cause I had great service , fast and very efficient .

Helen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilowle H. 
Évaluation :
5

The service was excellent

Jean Paul N. 
Évaluation :
4

Uhaul has come a long way, I would find it so out of this world if we had the receiving/return line in a sheltered area ( not just a tent but here in Canada) in a heated corridor).

Nicole M. 
Évaluation :
1

Canadian vehicles should be used for Canadian customers and the wheel alignment should be checked as ours was horrid, the windshield wipers were poor quality and dangerous on winter roads - the gas was not full - it was 1/2 empty

David P. 
Évaluation :
5

Everything was great! From the intake to the return. Customer service was fantastic! Thank you! 😊ðŸ'¯

Charlene R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
2

Fill the gas before pick up!!!

Sylvain M. 
Évaluation :
5

Nothing at all . It was the best and nothing to complain about .

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
2

I am a long standing customer of UHaul. I had to provide much more information at this location than I did at other locations. This to rent a trailer with a $20 CAD/day charge.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Uttam M. 
Évaluation :
5

Excellent service

Brian D. 
Évaluation :
4

Originally had the hermitage road location and they changed from a online app pickup to an in person pick up without notifying us. We waited until they opened at 10 - a bummer considering we had to load and drive 7 hours that day. They never did show up so 50th street location helped us out immediately.

Aaron S. 
Évaluation :
1

Pickup location was changed by UHaul days before picking up. Location change caused an extra 30 min each way drive to pickup resulting in extra time and gas money. I had made this reservation weeks prior so not sure why this couldn't be planned for properly on UHaul's end.

Kevin N. 
Évaluation :
5

Sometimes it's take about an hr in the line up other then that awesome service and awesome prices

Janet B. 
Évaluation :
5

great service excellent staff thank you

Donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
4

We were very disappointed that we could not purchase contents insurance from your company. We have moved out of the country and therefore do not have home owners insurance. We had to terminate our contract and move our things to a different company. It took us two days of driving from Olds to Edmonton and back to get everything done. This is not the first mix up we have had with U-Haul and we are reluctant to even rent a truck again.

Sharon T.  |  Expérience générale 
Évaluation :
5

Friendly accommodating and efficient , highly recommended

Mariquit E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hadish K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fayyisa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliza O. 
Évaluation :
2

I rented a pickup truck for a 50km round trip to pick up a large item. The truck smelt faintly of cigarettes smoke. It is winter in Edmonton and the rear wheel drive truck did not have appropriate tires on it. Upon check-in I was told I drove the truck 75 km, where in actuality I drove it 51 km. Thankfully I took a photo of the dash to track the fuel gauge before I drove it off the lot, which also captured the odometer. The adjustment was made by the staff.

Matthew Y. 
Évaluation :
5

I always have a great experience with this location. Friendly service and dependable.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgette D. 
Évaluation :
5

Excellent customer service. Went beyond expectations. Work hard to get the light working.

FRANCIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristian S. 
Évaluation :
1

Honestly, the number given to call for drop off didn't work. Location said it was open until 9 pm, which it was not. Luckily there were other people there in the same boat dropping stuff off so we could work together. Being dyslexic and trying to sort through the paperwork and deciphering how to set up a Uhaul account was tricky for me. Process took way too long, and the drop off location was way out of my way. Definitely need one on the south side of Edmonton as well, and both drop off locations should be staffed around the clock to assist with returns. I am hoping to rent another Uhaul here in a week or so to move stuff from storage To my new shop, however, if I can't return it to where I picked it up and am forced to go back to that location, I will be finding another rental company.

Sean B. 
Évaluation :
5

All good

Randy W. 
Évaluation :
2

I got there we'll before closing time but the lady refused to serve me,saying that they were already "kind of closed" and closed the door in front of me

PARVIN V. 
Évaluation :
3

The trailer was dirty and my son slipped on the ice when we returned the trailer hurt his ankle bad. Plus long waits on phone to talk to someone.

Preben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
4

I didn't get my refund of $16, the website said my card declined.

Makenzie K. 
Évaluation :
5

Give Steve a raise. He does a very difficult job well.

Michael B. 
Évaluation :
2

They told me the truck had 1/4 tank it had none!! The fuel light was on, I couldn't even see the mileage until I filled up. That also differed greatly from the paperwork they gave me. They didn't do a walk around or walk through just hooked up the trailer and took a picture of the hookup and sent me on my way.

Jason P. 
Évaluation :
5

Nothing. It was a super quick and easy process and Im completely satisfied with experience of renting moving truck. Merci

Kari S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles L. 
Évaluation :
3

Check in to work as intended (had to redo check-in after getting to the location even tho it was approved already online) Please ask in advance for a "friend" phone number at the online check-in or at least let me know I will have to apply a friend phone number! It was really annoying doing it at the location in the morning especially when it wasn't mentioned online anything about needing one!

Szabolcs R. 
Évaluation :
5

It would be nice to see more tie downs lower and upper inside the unit for strapping things down. Also a Jack for hooking up the trailer. The trailer was excellent for towing.

Barry M. 
Évaluation :
2

One of the workers was extremely unprofessional, she kept saying how she was new and didn't know how to do anything. Which is fine. However, she was extremely rude to her to co workers and it made me and my family uncomfortable

Jeanette M. 
Évaluation :
5

All good

RANDOLPH W. 
Évaluation :
3

Dont make the person renting sweep snow off the vehicle their renti g i had to sweep and clean off the vehicle i rented dont think thats my job

Cameron G. 
Évaluation :
5

Awesome customer service

Jhony S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kamaljit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany F. 
Évaluation :
5

Nothing that i can think of because everything was awesome from the site booking the truck to picking it up and returning the truck. Couldnt ask for any better service. Thanks to the staff at this location.

JASON B T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

viviana L. 
Évaluation :
5

Very pleased with the service in the store and especially with the service I received when connecting the trailer. I was very well taken care of, no questions asked. Would definitely use and recommend the location in the future.

Andrew L. 
Évaluation :
4

Stanchions for customer queue lines at service desk.

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy T. 
Évaluation :
4

I was charged $10 for 2 packages of blankets in which was never used.

richard M. 
Évaluation :
1

I don't understand why the uhaul staff had prepped 3 moving trucks for customers but mine was parked far away, covered in snow, not ready to go, and when I let the staff know that the instructions did not specify where the truck key was, the staff member was rude and disrespectful towards me. I will never return to this location and will make sure I let anyone who asks know that if you want to be treated well, to not go there. Very disappointed by the rude lady staff member.

Kristopher M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

I find the people at Edmonton 50th street and 128 Ave. excellent !!

Chesley G. 
Évaluation :
1

This truck had summer tires wasn't safe to drive at all I got stuck in the snow four times

Khalid M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corry-Ann W. 
Évaluation :
3

Emergency park break cables broke down

Roman L. 
Évaluation :
3

Probably a change in management, vehicles look cleaner and better taken care of , better organized ,too. Friendly person at vehicle return, easy to deal with.

Andreas M. 
Évaluation :
1

One of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!

Melissa S.  |  Expérience générale 
Évaluation :
4

Facility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.

Avalon J.  |  Expérience générale 
Évaluation :
5

The door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.

Bangu N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen A.  |  Expérience générale 
Évaluation :
4

Amazing staff Only problem Unit has moisture issues my couches have rust stains on them a Otherwise all.else was ok

Michele G.  |  Premières impressions 
Évaluation :
4

The only thing I don't like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.

Barbara T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon T.  |  Premières impressions 
Évaluation :
5

Great Customer service, staff always willing to help, no issues.

Jasmine M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avalon J.  |  Premières impressions 
Évaluation :
5

Amazing staff

michele g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam W.  |  Premières impressions 
Évaluation :
3

There was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.

Claudia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl A.  |  Premières impressions 
Évaluation :
5

Keep up good work. Friendly team

Mugisha H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaspreet G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry T.  |  Premières impressions 
Évaluation :
1

Wasted time on the phone multiple times. Long waits and then couldn't get clear and helpful information. Unit was not ready and lock was not provided

Micah E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ven p.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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