Évaluations des clients U-Haul Moving & Storage at 50th St

Get oil change done when it say to do it soon

Due to the changing weather the Van's were very dirty on the outside. Inside can and box were clean.

Keep up the excellent services. Thks

To maintain costumers booking, to communicate with customers of when changes are made with their bookings.. Do not make changes without costumers approval..

The trailer was hooked up and unhooked for me. As a senior I really appreciated the excellent service.

This location and its staff is always extremely friendly and professional 😊 I would recommend to anyone looking for storage or to move

Sales rep was VERY VERY rude and was belittling customers and displaying a level of arrogance not expected of a U-Haul representative. I will never ever rent from this location ever again.

John was absolutely amazing! Made the process seamless and quick and got in and out for my moving. Thanks to the team

I was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..

Person at the counter was not a help person made very difficult for me and did not try to offer another way to help me call the costumers service let then l came back she or he had a bad additue..cause me alot of stress .when there could have been another option to deal with this ..l did get a truck for a few hour l had appointment was late there was no need for any person to go through that kind experience..l order the truck on line. And at the beginning of Jan I rent a truck on line went to pick up and the young man had paper work ready for me and was no problems..after that l will never come back and rent from U-Haul again .l put about my experience on Facebook and replies l got was a mazing..l got alot other options to rent other place. The women at the counter said she was a man what ever no a polite person rude aditdue..if that person dose not like her job she should not be there very disappointed

No good customer care

The uhaul smelled like manure, as if the person before me hauled manure with in and the scent was not eradicated. The first location I went to did not have the truck when I showed up the morning of my booking the attending did nothing to help aside from shooing me away. The location I picked my truck up from did not have one of the dolly's I needed

The front line staff was very rude.

Well run machine- very impressed!

Trailer was pretty dirty a better cleaning would of been better. But overall it was a good experience

Very bad stuff and not helpful The Uhaul as all not good Miscommunication,not organized

- The location I booked online to pick up my plastic bins from didn't have them so they sent me to another location 25 minutes away. - When I booked the bins online it told me the order total and did not say it was a deposit. Then when I got there to pick them up they told me it was double what online said. Extremely misleading. - The plastic bins I rented were filthy and definitely not sanitized. I complained to 2 people when I was loading them into my car and neither of them did anything about it. - No one helps you load the bins into your vehicle and they're kinda heavy. - When I went to bring them back I called the original location I booked to make sure that's where I was still suppose to return them since that's what it said on the only email I received from Uhaul. She put me on hold for almost 15 minutes so I got there before she took me off hold. There was no one in the store so I brought all the bins in and waited then he told me I had to bring them to the other location 25 minutes away. A nice gentleman at the second location did give me a discount after I told him everything and showed him pictures of how dirty the bins were, but this whole situation was unacceptable. Not a pleasant first experience with Uhaul.

WORST EXPERIENCEI'm currently working in enterprise rent a car just thought to check with your service which is pretty close to where I work . However, I made a reservation a day before via an online website and followed all steps indicated but at last not process. I've desired to pick up a truck from south side but online poor perception my reservation didn't go through when I walked into one of your north side location, It was so frustrating when one of your north location said my reservation not showing in your system. I totally understand you are working hard specially at the end of days with crazy customer walkin's during that time I was checking with one of your staff for availability of vehicles strictly told me NO , even I ask her again can you check she barely rude to me than replied me NO . Since I would have been in a state to blow with her but I just walk away than I spoke to nick he seems like nice from everyone still in learning process I explained him my issue because of lady right next to her she won't even bother to me say sorry or sympathetic with her behaviour. Consecutively back and forth conversation finally manager jumped in our conversation than told me we might have a vehicle available around 3 pm on south side . Keep in mind I am getting the vehicle on south side I was so thrilled get the print out and start driving towards home. At the same time someone called me from their location than abruptly said ohh truck is ready to pick up the one where I was standing on NORTH SODE that hang up on me. Not even this they forcefully wants me to drop it in north location instead of south location .

I booked a 15' truck and 2 dollies but on getting there for pick up, I was told that the furniture and appliance dollies were not available for rent but i had to buy one. So, I ended up buying a one for $75 when I could have rented it for just $7.

They did not have the trolley I book online at their location, so I had to use a trolley that was less efficient.

The customer service I experienced was the worst I have ever experienced. I am in the same sort of industry and this was completely ridiculous. I will never deal with U-Haul again

I rent trailers here all the time. Lovely people

Website is horrible for uploading photos (at lowest possible pic size) for after hour drop off. Cell and free Wifi reception is good in this area but it still took 45 minutes due to problems with uploading photos. Latching hoods on trucks (especially 26 ft) needs to be watched carefully. Hood almost opened on the highway due to this complacency.

Review customer receipt with the customer for any discrepancies

Great service, clean store and easy check out!!

1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away

Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.

It was all good

Staff was great.

I think he lied to us

1. Warn customers of the ridiculous deposit for those who pay cash or debit. It isn't even listed on the website. 2. Accept Debit Visa in lieu of Visa for booking reservations. That is literally the whole concept behind them. Especially when they aren't being charged. Not everyone has a credit card.

The first unit had non-working lights and the next unit required major hitch repairs before we could hook up this took an hour to rectify and no credit or consideration was provided. On the other hand the return process next day was extremely well done.

I moved out of my unit many months ago and you’ve still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I’ll never use you guys again.

Service was exceptionally slow, customer service was poor... truck windows and mirrors were filthy. Not a great experience this time

So I got charged for cleaniness and also paid for insurance the trailer was super dirty I had taken pictures of it because you guys charged me for cleaniness plus when I went to drop off the guy on phone didn't know our name and we probably got charged for it 7807822952

I'm not sure what you can do to improve for the next customer. I was actually very impressed with this location. A staff member named Nick helped me and provided an experience like no other location has from whom I've rented. He was patient and took the time to not only explain everything but that I understood everything. All my questions were answered and felt as though I was helped through the process and not pushed through the process. Next time I rent a truck I will definitely be renting it from this location. Thank You!

Thanks for all your help

Fast good service

Friendly staff! Efficient and very clean place. It was good to see that they're all maintaining Covid protocols (boxes infront of desk to maintain distance, clean spaces and wearing masks. Also sanitizer being provided)

the vehicle was clean ,however it got a bad odor which mademe feel uncomfortable

Excellent staff. Have dealt with another location in the past week and my experience there was not ideal. The service, and the friendly staff at the 50th Street location was above and beyond. I will likely only deal with this location in the future. I would not buy one of the last bottles of water on earth from the first. But go out of my way to get one from here.

I have rented from uhaul in the past and have really enjoyed the modernizations that have taken place for contactless efforts.

Please ensure that equipment is thoroughly cleaned, especially during covid. It was obvious that this wasn't the case because the last person's garbage had not even been removed.

Everyone I spoke to was kind and went above and beyond. Thank you!

N/a

Fast service , easy return fast refund.

I was pleased with the service.keep it up

Great customer service

First time using this kind of service will be using it again in the future for sure.

The booking agents were great! Very personable, patient, polite & considerate.

Let the customer know if the truck controls such as the steering wheel have been cleaned since the last rental of that vehicle.

Very poor service. Staff attitude towards customers. The worst service was at @ Whytemud and 106 street location were I was originally booked. Not professional at all.. Would never boob at this location

Stephen very fast and good

Very friendly and accomodating

Staff very friendly, accommodating and well organized, had my trailer connected and one my way quickly. One my return as I pulled up one of their crew came out to greet me and had the trailer removed in no time! Really appreciated the service I received from Stuart and his crew! Thank you

Everyone was very professional and helpful. Thanks for making it easy

The guy that helped us was beyond helpful and friendly. I haven't recieved such immaculate customer service in a long time. Very happy.

One of the best ways to make people happy is having someone meet you out side help you with unhooking the trailer and having the information pad so you don't have to go inside when you dropped off the trailer so I maybe able to go on my way . OH WATE THIS DID HAPPEN UHAUL YOU PEOPLE ROCK THANK YOU FOR DOING THIS!!!

Whatever tires are on the unit I rented suck!

The show had no been cleared off the trailer. Other trailers had been swept.

The truck was certified for release to me even though there were 4 rear tires almost worn to the max. Knowing this truck was making a trip across the country they should have replaced the tires beforehand. We ended up getting a flat tire and when the Kal Tire repair technician saw the tires he said the tires should be replaced. Four new tires were installed which allowed us to get through the snowy conditions in Northern Ontario. Otherwise we would have been stuck.

Renting was done easily at this location with very helpful staff. Next time this location will be my first choice.

Very professional very helpful. Was in and out in minutes. Hats off to this location.

Good job!

Excellent staff, friendly, and helpful service. All round great experience 👍

Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.

excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.

When matters did not go as planned The staff always retified the situation Farely quickly...

I had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn’t have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.

The Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)

Staff are awesome Very accomondating

Everthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.

Although I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn’t. Otherwise, the staff were excellent, friendly and helpful.

Would be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job

In these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.

They didn’t honour the 167 online price, instead charge $179. with tax its a total of $188. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy

:D

EMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.

Very friendly and informative staff!

My only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.

My belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.

Exceptional customer service!!!

Very helpful and knowledgeable staff . Convenient location easy in easy out

been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks

Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-

It was overall a great experience.

Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole

.

Mouse problems still Unless customers service Save your money don’t use them for anything

The people deserve kodos for the great work they did and I would totally use them again.

too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.

There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.

Good price and good service

I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..

The customer service there was very slow and they got paperwork all mixed up

The whole experience went smoothly!

Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.

staff went over and above

Great service

There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service

I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.

Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter

The staff was very helpful in regards to ending the lease

Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused

Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .

When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t

The staff is unorganized and rude...

Everything went very well with my move thanks to uhaul.

I liked the storage because i was able to access it anytime I wanted

The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.

Very kind and easy to work with appreciated the managers help on more than one occasion.

N/a

Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser

The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all

I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.

None

Everyone was helpful. The inside unit access hours could be better but had a great experience other then that

Friendly and punctual service.

Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.

Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after

I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage

I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.

Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement

Some employees are very good liars and management should investigate and should know who you hiring

Lynn was super helpful.

They were great

WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.

I moved my storage because the price went up twice within a year. That made a total of $10 increase.

Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods

Ever since I decided to have uhaul facilitate my moving and storage needs, I’ve received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.

Pleasent staff. Always helpful and friendly.

We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.

I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong

Very kind helpful people that go above and beyond to help their customers.

Very happy with service.