Évaluations des clients U-Haul Moving & Storage at 51st & Hwy 169

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 51st & Hwy 169

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Aisha H. le

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I will use them again!

Lloyd A. le

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Staff was courteous and professional. Truck was ready when we got there.

Brian D. le

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Great process. Installation went faster than expected. Hitch and wiring work great. Nice Job!

Nathan B. le

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First time ever to use a car trailer. It was super easy and the moving truck pulled it without any problems at all. Really really really good experience.

Johnny M. le

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Friendly, quick, and professional!

Liliana B. le

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I requested a 24 hr truck rental 10'. I perceived i was not going to be pleased because i was forced to rent the truck until 9 am next morning. The representative was forceful and rude. Almost obligated to the truck rental according to her conditions.

Larry J. le

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ALWAYS pleased with Dave’s team at UHaul at 51 & 169 in Tulsa....Prompt and courteous .....as usual!!!!

William E. le

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Le client n'a pas laissé de commentaire.

beverly n. le

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The facility has been very good to me. Won’t go anywhere else.

Richard C. le

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GREAT SERVICE AND HELP WAS VERY HELPFUL IN CHECKING BACK OUT RENTAL

David P. le

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Le client n'a pas laissé de commentaire.

Hope R. le

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Le client n'a pas laissé de commentaire.

Terry D. le

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Le client n'a pas laissé de commentaire.

Stefan H. le

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All of the service people were very very nice, professional, but trailer had a flat tire. It happens,

Robert P. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

Guy C. le

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Le client n'a pas laissé de commentaire.

Jerry F. le

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Nothing to improve as far as I am concerned!

Amanda R. le

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Le client n'a pas laissé de commentaire.

Josie R. le

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More agents in store, waiting time to long.

David N. le

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Le client n'a pas laissé de commentaire.

Gregory S. le

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The whole experience was fast and easy. The gentleman that hooked the trailer up was working extreme hard in very hot weather. Very few times have I experienced an individual like that with a smile on his face and working in harsh conditions to help a customer out with his moving needs. Hopefully he is appreciated and praised often for his work ethic.

Donna K. le

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Le client n'a pas laissé de commentaire.

trichelle m. le

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Le client n'a pas laissé de commentaire.

Lori G. le

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Very nice employees, easy to work with.

Dennis R. le

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Great people, great service.

Glenn J. le

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Make sure no locks on the truck door. Caused costly delay

JON S. le

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Le client n'a pas laissé de commentaire.

Eugene B. le

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Le client n'a pas laissé de commentaire.

Verner S. le

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Le client n'a pas laissé de commentaire.

Brian Y. le

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Le client n'a pas laissé de commentaire.

Johoanna Z. le

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Le client n'a pas laissé de commentaire.

Devan G. le

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Le client n'a pas laissé de commentaire.

Charles J. le

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Le client n'a pas laissé de commentaire.

CHARLES J. le

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Le client n'a pas laissé de commentaire.

Tommy T. le

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The service was just as expected. Employees were kind and well trained.

Ashley N. le

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Thank you for having everything available

Byron S. le

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Le client n'a pas laissé de commentaire.

Herb B. le

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Le client n'a pas laissé de commentaire.

Trevis P. le

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Communication between employees . Horrible service and unprofessional service. I still offered to pay for my service but will not use this location again or maybe not uhaul at all.

Dennis Q. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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Apparently the trailer was NOT inspected prior to rental. One tire was bald and had bubbles in side wall. This is not the first "bad" experience I had at this location.

Amanda R. le

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Keep up the great work!

Edward G. le

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I reserved 24 furniture pads, but they only had 12. I told them that was not a problem, but they did not adjust the reservation to reflect the change. When I turned the truck in in Memphis, they required me to turn in 24 furniture pads, which I obviously did not have. It was not until we stayed on the phone for over an hour with U Haul that the discrepancy was corrected. This whole time I waited at the U Haul for it to be corrected so I could leave without penalty. We were eventually disconnected from the call. Overall horrible experience.

Edward G. le

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I reserved 24 furniture pads, but they only had 12. I told them that was not a problem, but they did not adjust the reservation to reflect the change. When I turned the truck in in Memphis, they required me to turn in 24 furniture pads, which I obviously did not have. It was not until we stayed on the phone for over an hour with U Haul that the discrepancy was corrected. This whole time I waited at the U Haul for it to be corrected so I could leave without penalty. We were eventually disconnected from the call. Overall horrible experience.

joyce c. le

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Wonderful experience.

Douglas D K. le

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Le client n'a pas laissé de commentaire.

carmeisha p. le

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Le client n'a pas laissé de commentaire.

joe e. le

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Le client n'a pas laissé de commentaire.

Leslie R. le

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My belongings were safe and in perfect condition when I moved out of the storage unit. It was easy to access and the site was well taken care of.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

khrista s. le

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Le client n'a pas laissé de commentaire.

William E. le

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Le client n'a pas laissé de commentaire.

Adam Z. le

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Le client n'a pas laissé de commentaire.

Mohamed A. le

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Le client n'a pas laissé de commentaire.

Jordan J. le

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Le client n'a pas laissé de commentaire.

linda m. le

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Le client n'a pas laissé de commentaire.

John T. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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I had to have a truck then u charged me 108 dollars truck 1995 plus miles I drove about 40 miles I run a service comp and charge 75 cents a mile this is outrageous u price gouged me I'm sure this is your typical business model I won't use u again and I'm telling everyone use wrentawreck or whoever I expected it would be 50 or 60 not over 5 times the rental rate lie

Kent F. le

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Le client n'a pas laissé de commentaire.

Earl S. le

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We were overcharged 39.95 and we don't know why. Its going to take 5 days to get our money back. That hurts us bad. Ive always used uhaul but this is unacceptable.

Ibrahim C. le

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Le client n'a pas laissé de commentaire.

Jennifer J. le

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Le client n'a pas laissé de commentaire.

Jack G. le

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Le client n'a pas laissé de commentaire.

Penny J. le

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The people at this location knew what they were doing and were very helpful as well as kind.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

Sharlae W. le

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Le client n'a pas laissé de commentaire.

Bob B. le

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People were great and helpful. Truck was clean and well maintained.

Calli T. le

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Le client n'a pas laissé de commentaire.

Jason N. le

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Keep Chris Davis on the equipment lot and increase his time with and in front of the customers. He provided excellent service and performed well beyond his job description. He was extremely helpful, polite, proactive and gratuitous...everything which is lacking in 80% of the retail industry.

John S. le

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Had a wiring issue with my vehicle - U-Haul staff helped diagnose and fix the problem quickly and efficiently and got me on my way.

Glenn D. le

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Le client n'a pas laissé de commentaire.

PATRICK F. le

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No working brake light or turn signal on left side, tire pressure warning on when delivered, vehicle was filthy!

Robert D. le

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Le client n'a pas laissé de commentaire.

Don H. le

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Le client n'a pas laissé de commentaire.

Margaret & Mark s. le

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The service was great.

Doyle S. le

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I attempted to do the 24/7 checkout via mobile phone. But the agent was not responding. The agent in the office was able to get me on the road quickly. Thanks.

tom n. le

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Dependable, pleasant and made good use of my time in the store.

Nina M. le

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Le client n'a pas laissé de commentaire.

karen g. le

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Curteous and friendly staff

Rickey V. le

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Le client n'a pas laissé de commentaire.

eduardo c. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Nothing it was great!

david s. le

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Explain which dolly to use

karen g. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

rhalondo r. le

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Le client n'a pas laissé de commentaire.

Justin M. le

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Nice and helpful staff.

Korey H. le

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Le client n'a pas laissé de commentaire.

Cord K. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Le client n'a pas laissé de commentaire.

David O. le

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Le client n'a pas laissé de commentaire.

William H. le

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I went in to rent equipment, was going to ask for guidance on as to where to go for truck, was ignored. Finally found truck after walking parking lot, and then had to go back to get keys with truck share. When I went back in I showed the rep my phone and asked for keys and she stated she had to check the truck out to me before I could have keys. I had to wait for a customer who had a reservation at another location before I could get keys. What's the point in doing it all myself, if I have to wait for someone to assist me anyway?? There was no assistance from anyone at this location. I was passed while walking aimlessly through the parking lot by several employees and while I was waiting for keys I heard people in the back laughing! Unprofessional, and I won't go back!!

PAMELA A. le

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Le client n'a pas laissé de commentaire.

Sharla S. le

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Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

tonya y. le

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Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

Rick R. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Made us change original pickup location to one 17 miles further and then when we reached Tulsa were charged another $3+ for going over allotted miles! If could have rented where requested this would not have occurred. Worst rental ever from KC to Tulsa

Andrew D. le

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Le client n'a pas laissé de commentaire.

Bob B. le

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Equipment return could be much easier for the employee checking in the returns.

tom n. le

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If incoming customer has a reservation and previous customer has not returned vehicle, please call incoming customer and give an ETA.

Christopher R. le

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Customer service and professionalism of employees. Employees are very unprofessional and unfriendly.

Matt C. le

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The trailers need to have marker lights on the fenders for easier night driving.

Frank D. le

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serve beer

Keith K. le

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Le client n'a pas laissé de commentaire.

Sarah J. le

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My experience was great at this Tulsa U-Haul location. I came in last minute without a reserved truck and a four year old, but they still took care of me with a smile. My son and I felt very welcome. Thank you!

GARY C. le

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Le client n'a pas laissé de commentaire.

kenay h. le

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Le client n'a pas laissé de commentaire.

Andrea E. le

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Le client n'a pas laissé de commentaire.

C ROSS D. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Le client n'a pas laissé de commentaire.

michael t. le

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Le client n'a pas laissé de commentaire.

Ericca D. le

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Planning a move is already stressful. We were on a time crunch and had planned to pick up rented Uhaul, appliance dolly and furniture mover all at the scheduled time. I made my reservation online a week in advance. We arrived on time and was told verbatim "oops, bad news...we don't have the dolly or a furniture mover" by the young lady who works the desk. The worker was so casual about it as if it wasn't a big deal. She did add more mileage to our order to compensate for the drive time to go across town to the Peoria location to pick up what we needed. It was in inconvenience but I'm glad the other location had what we needed. When we arrived at that location the workers were professional and prompt and carried my items to the Uhaul for me. That was the service I expected and appreciated. The other location needs to double check their orders ahead of time to make sure there are no unexpected hiccups.

Alan R. le

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Not a thing. Was great the people were very accomadating.Was very impressed with hooking up to our RV. They made sure everything was working properly Thanks Alan and Bobbi Rote

lynzi t. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Le client n'a pas laissé de commentaire.

Dustin L. le

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Le client n'a pas laissé de commentaire.

NATHAN M. le

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Very friendly and helpful staff.

TOMAS G. le

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Le client n'a pas laissé de commentaire.

Timothy N. le

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Le client n'a pas laissé de commentaire.

greg c. le

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Very impressive free storage for flood victims for 30 days.

Jonathan P. le

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Le client n'a pas laissé de commentaire.

Christopher J. le

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My last two purchases have been overcharged. As you can see with my accounts 580-595-0564 and 832-286-7895. I have spent over $30,000.00 in truck and trailer rentals over the past 5 years. Average of $5-7000.00 a year annually. Top 10 percentile of all your customers nation wide. You over charged me $20.00 for an extra day on the car hauler last time and over charged me $79.00 this time for additional days when the truck was returned on time. I would like my $99.00 credit! Christopher Jackson Owner

mark h. le

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I got the run around from several locations trying to rent a car dolly and finally ended up with a car hauler. At 2 different locations your computer system went down and kept losing info that the employee had entered which was very frustrating for both of us. It took over 3 hours for me get this rental done.The employees made comments that this happens frequently. I would suggest updating your computer systems and also offer discounts to seniors. I hope I do not have the need to rent a truck, trailer or anything else from U-Haul. I'll hire someone to move us or haul a vehicle. Your customer service is terrible. On a positive note your lot employee did a great job helping us and secure the car.

Doug G. le

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Le client n'a pas laissé de commentaire.

paul s. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Damien r. le

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Le client n'a pas laissé de commentaire.

jeff b. le

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Le client n'a pas laissé de commentaire.

pat g. le

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Le client n'a pas laissé de commentaire.

dale t. le

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Unclutter the store

Deana H. le

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Le client n'a pas laissé de commentaire.

RANDY B. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Service was fine. Rate per mile was expensive.

Tamara D. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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I would recommend this to my friends. And they do excellent work. I would do business with them again. A very friendly staff. thank you.

Scott D. le

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The uhaul corporate website didn't even list this location. This is a large uhaul only business. Just like the truck pick up location I had to drive around until I found the actual business. Once there, service was fine. Uhaul equipment is fine but the corporate website location finder and 800 phone support are useless.

norris t. le

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Great

james s. le

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I have absolutely not a concern or complaint with uhaul! I found the equipment to be in excellent condition and a joy to use in my important move event. Thank you for taking care of us consumers so very well. Jim Sehl, Tulsa, OK

James O. le

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Le client n'a pas laissé de commentaire.

Ryan D. le

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Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

THOMAS B. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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Le client n'a pas laissé de commentaire.

john p. le

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Le client n'a pas laissé de commentaire.

Stuart M. le

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Le client n'a pas laissé de commentaire.

DEWAYNE P. le

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Didn’t drop the truck off at this location. It was towed to the location.

Tom R. le

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Le client n'a pas laissé de commentaire.

Habib T. le

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The staff were nice and helpful. The only negative thing I would say was that the truck I rented was leaking badly from the roof and the back of the truck had 3 inches of standing water due the rain on the day I rented. When I got to my place to move some furniture, I open the back of the truck then I found out the roof leak which I called the store and they give me another track later in the day. I waisted lots of my time. They should have checked inside and outside to make sure it is lean before letting me rent that truck. THIS IS NOT A COMPLAIN BUT IT IS A FEEDBACK TO HELP THE STORE TO PAY ATTENTION FOR THE FEUTURE TO MAKE SURE THEY CHECK ALL INSIDE OUT. THANKS

Tammie S. le

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Quick & efficiency was great. No complaints at all.

marcia h. le

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Keep doing what you do in a friendly, helpful way when people are stressed while moving.

Gregory S. le

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Le client n'a pas laissé de commentaire.

cameron m. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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Le client n'a pas laissé de commentaire.

gary G. le

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Le client n'a pas laissé de commentaire.

Sara C. le

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Le client n'a pas laissé de commentaire.

SUSANE AND DEREK P. le

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Le client n'a pas laissé de commentaire.

Sam M. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Professional, friendly, compassionate and helpful staff.

gary G. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Remind them to use the pads that are provided.

william b. le

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Very fast, professional, and courteous service from the checkout to the hookup of the trailer. Drop off was a breeze and email of final receipt made it so stress free. Very impressed!!

Jeniesha C. le

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Make sure that the trucks are not blocking occupied storage units and make sure all your employees know that unused storage rent is non refundable. Other than that everyone is really nice and helpful and I would use them again.

sharon b. le

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Le client n'a pas laissé de commentaire.

Adam Z. le

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Le client n'a pas laissé de commentaire.

karen g. le

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No comments. I am satisfied with the service.

MARK M. le

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Have used them before and they are always good.

Thomas G. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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I have used uhaul in the past and every time I’m treat it like I’m one of there best customer. I will used them again in my future.

PAUL L. le

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Outstandoing service, knolage of technology and price for the job. Big thanks

Juventino O. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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Le client n'a pas laissé de commentaire.

jeff f. le

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Steven Reed was awesome! Very responsive to my arrival, professional and friendly.

Rodney M. le

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Customer service woman that helped me bring the trailer back to your location is really great .

Tywan S. le

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Very kind staff

Patricia H. le

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Very Friendly and helpful staff. Safe and clean facilities

ANTHONY C. le

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David has taken care of this account from day one , He and his staff are wonderful to work with

Tamra B. le

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Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

Cree A. le

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Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

tammy B. le

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Very helpful

john o. le

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ok

BRAD O. le

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Nice

lara t. le

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Great customer service

Norm M. le

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Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

vanessa m. le

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Staff was great, friendly and very helpful.

ronald c. le

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1

WILL G. le

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The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

RICK O. le

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Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

Loretta M. le

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Great staff

Melissa P. le

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I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

JEFFREY M. le

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Good storage experience.

James P. le

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Thank you.

Madilyn D. le

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None

Norm M. le

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Staff answers questions, and solves issues without needing the manager...

Tenaye B. le

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I truly appreciate you kindness, understanding, and help! Thank you!

TRACY O. le

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Always our go to for great service with quick easy access and excellent staff!

Brian T. le

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everything was great

LORENZER H. le

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Used them for 10 years. Never had a problem.

Shawnta H. le

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I normally rent here all the time, but this time was a mess. I 1st reserved a 26' truck but called to change it to a 17' truck. I get there the day to move and received a 15' truck and every was sold

SHAUN R. le

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Always have a good experience here.

Trey R. le

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Staff was extremely helpful and accommodating. Would rent here again over the 11th and memorial location.

JAMES H. le

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Great customer service. Your staff needs to be the trainers for company they are the best

ACOSTA S. le

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From the GM David to the staff...they were always professional and willing to accommodate. Thank you!!!

eric o. le

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Kandace went out of her way to help me during my transition to the area. Her customer service mindset and willingness to help is second to none! I would recommend this location to anyone.

Samuel H. le

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Staff very helpful and customer services was well above average.

TODD R. le

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Conveniently located off of highway 169. Very professional and very secure.

DAEVA B. le

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a lot of the staff was friendly, but one man in particular was not. When I tried to retrieve something that he could not find, he rolled his eyes at my persistence. The next employee found it.