Évaluations des clients U-Haul Moving & Storage at 51st & Hwy 169

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 51st & Hwy 169

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THOMAS B. le

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Le client n'a pas laissé de commentaire.

Sharlae W. le

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Le client n'a pas laissé de commentaire.

Bob B. le

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People were great and helpful. Truck was clean and well maintained.

Calli T. le

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Le client n'a pas laissé de commentaire.

Jason N. le

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Keep Chris Davis on the equipment lot and increase his time with and in front of the customers. He provided excellent service and performed well beyond his job description. He was extremely helpful, polite, proactive and gratuitous...everything which is lacking in 80% of the retail industry.

John S. le

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Had a wiring issue with my vehicle - U-Haul staff helped diagnose and fix the problem quickly and efficiently and got me on my way.

Glenn D. le

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Le client n'a pas laissé de commentaire.

PATRICK F. le

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No working brake light or turn signal on left side, tire pressure warning on when delivered, vehicle was filthy!

Robert D. le

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Le client n'a pas laissé de commentaire.

Don H. le

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Le client n'a pas laissé de commentaire.

Margaret & Mark s. le

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The service was great.

Doyle S. le

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I attempted to do the 24/7 checkout via mobile phone. But the agent was not responding. The agent in the office was able to get me on the road quickly. Thanks.

tom n. le

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Dependable, pleasant and made good use of my time in the store.

Nina M. le

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Le client n'a pas laissé de commentaire.

karen g. le

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Curteous and friendly staff

Rickey V. le

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Le client n'a pas laissé de commentaire.

eduardo c. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Nothing it was great!

david s. le

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Explain which dolly to use

karen g. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

rhalondo r. le

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Le client n'a pas laissé de commentaire.

Justin M. le

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Nice and helpful staff.

Korey H. le

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Le client n'a pas laissé de commentaire.

Cord K. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Le client n'a pas laissé de commentaire.

David O. le

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Le client n'a pas laissé de commentaire.

William H. le

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I went in to rent equipment, was going to ask for guidance on as to where to go for truck, was ignored. Finally found truck after walking parking lot, and then had to go back to get keys with truck share. When I went back in I showed the rep my phone and asked for keys and she stated she had to check the truck out to me before I could have keys. I had to wait for a customer who had a reservation at another location before I could get keys. What's the point in doing it all myself, if I have to wait for someone to assist me anyway?? There was no assistance from anyone at this location. I was passed while walking aimlessly through the parking lot by several employees and while I was waiting for keys I heard people in the back laughing! Unprofessional, and I won't go back!!

PAMELA A. le

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Le client n'a pas laissé de commentaire.

Sharla S. le

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Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

tonya y. le

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Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

Rick R. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Made us change original pickup location to one 17 miles further and then when we reached Tulsa were charged another $3+ for going over allotted miles! If could have rented where requested this would not have occurred. Worst rental ever from KC to Tulsa

Andrew D. le

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Le client n'a pas laissé de commentaire.

Bob B. le

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Equipment return could be much easier for the employee checking in the returns.

tom n. le

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If incoming customer has a reservation and previous customer has not returned vehicle, please call incoming customer and give an ETA.

Christopher R. le

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Customer service and professionalism of employees. Employees are very unprofessional and unfriendly.

Matt C. le

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The trailers need to have marker lights on the fenders for easier night driving.

Frank D. le

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serve beer

Keith K. le

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Le client n'a pas laissé de commentaire.

Sarah J. le

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My experience was great at this Tulsa U-Haul location. I came in last minute without a reserved truck and a four year old, but they still took care of me with a smile. My son and I felt very welcome. Thank you!

GARY C. le

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Le client n'a pas laissé de commentaire.

kenay h. le

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Le client n'a pas laissé de commentaire.

Andrea E. le

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Le client n'a pas laissé de commentaire.

C ROSS D. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Le client n'a pas laissé de commentaire.

michael t. le

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Le client n'a pas laissé de commentaire.

Ericca D. le

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Planning a move is already stressful. We were on a time crunch and had planned to pick up rented Uhaul, appliance dolly and furniture mover all at the scheduled time. I made my reservation online a week in advance. We arrived on time and was told verbatim "oops, bad news...we don't have the dolly or a furniture mover" by the young lady who works the desk. The worker was so casual about it as if it wasn't a big deal. She did add more mileage to our order to compensate for the drive time to go across town to the Peoria location to pick up what we needed. It was in inconvenience but I'm glad the other location had what we needed. When we arrived at that location the workers were professional and prompt and carried my items to the Uhaul for me. That was the service I expected and appreciated. The other location needs to double check their orders ahead of time to make sure there are no unexpected hiccups.

Alan R. le

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Not a thing. Was great the people were very accomadating.Was very impressed with hooking up to our RV. They made sure everything was working properly Thanks Alan and Bobbi Rote

lynzi t. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Le client n'a pas laissé de commentaire.

Dustin L. le

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Le client n'a pas laissé de commentaire.

NATHAN M. le

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Very friendly and helpful staff.

TOMAS G. le

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Le client n'a pas laissé de commentaire.

Timothy N. le

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Le client n'a pas laissé de commentaire.

greg c. le

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Very impressive free storage for flood victims for 30 days.

Jonathan P. le

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Le client n'a pas laissé de commentaire.

Christopher J. le

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My last two purchases have been overcharged. As you can see with my accounts 580-595-0564 and 832-286-7895. I have spent over $30,000.00 in truck and trailer rentals over the past 5 years. Average of $5-7000.00 a year annually. Top 10 percentile of all your customers nation wide. You over charged me $20.00 for an extra day on the car hauler last time and over charged me $79.00 this time for additional days when the truck was returned on time. I would like my $99.00 credit! Christopher Jackson Owner

mark h. le

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I got the run around from several locations trying to rent a car dolly and finally ended up with a car hauler. At 2 different locations your computer system went down and kept losing info that the employee had entered which was very frustrating for both of us. It took over 3 hours for me get this rental done.The employees made comments that this happens frequently. I would suggest updating your computer systems and also offer discounts to seniors. I hope I do not have the need to rent a truck, trailer or anything else from U-Haul. I'll hire someone to move us or haul a vehicle. Your customer service is terrible. On a positive note your lot employee did a great job helping us and secure the car.

Doug G. le

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Le client n'a pas laissé de commentaire.

paul s. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Damien r. le

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Le client n'a pas laissé de commentaire.

jeff b. le

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Le client n'a pas laissé de commentaire.

pat g. le

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Le client n'a pas laissé de commentaire.

dale t. le

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Unclutter the store

Deana H. le

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Le client n'a pas laissé de commentaire.

RANDY B. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Service was fine. Rate per mile was expensive.

Tamara D. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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I would recommend this to my friends. And they do excellent work. I would do business with them again. A very friendly staff. thank you.

Scott D. le

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The uhaul corporate website didn't even list this location. This is a large uhaul only business. Just like the truck pick up location I had to drive around until I found the actual business. Once there, service was fine. Uhaul equipment is fine but the corporate website location finder and 800 phone support are useless.

norris t. le

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Great

james s. le

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I have absolutely not a concern or complaint with uhaul! I found the equipment to be in excellent condition and a joy to use in my important move event. Thank you for taking care of us consumers so very well. Jim Sehl, Tulsa, OK

James O. le

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Le client n'a pas laissé de commentaire.

Ryan D. le

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Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

THOMAS B. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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Le client n'a pas laissé de commentaire.

john p. le

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Le client n'a pas laissé de commentaire.

Stuart M. le

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Le client n'a pas laissé de commentaire.

DEWAYNE P. le

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Didn’t drop the truck off at this location. It was towed to the location.

Tom R. le

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Le client n'a pas laissé de commentaire.

Habib T. le

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The staff were nice and helpful. The only negative thing I would say was that the truck I rented was leaking badly from the roof and the back of the truck had 3 inches of standing water due the rain on the day I rented. When I got to my place to move some furniture, I open the back of the truck then I found out the roof leak which I called the store and they give me another track later in the day. I waisted lots of my time. They should have checked inside and outside to make sure it is lean before letting me rent that truck. THIS IS NOT A COMPLAIN BUT IT IS A FEEDBACK TO HELP THE STORE TO PAY ATTENTION FOR THE FEUTURE TO MAKE SURE THEY CHECK ALL INSIDE OUT. THANKS

Tammie S. le

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Quick & efficiency was great. No complaints at all.

marcia h. le

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Keep doing what you do in a friendly, helpful way when people are stressed while moving.

Gregory S. le

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Le client n'a pas laissé de commentaire.

cameron m. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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Le client n'a pas laissé de commentaire.

gary G. le

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Le client n'a pas laissé de commentaire.

Sara C. le

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Le client n'a pas laissé de commentaire.

SUSANE AND DEREK P. le

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Le client n'a pas laissé de commentaire.

Sam M. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Professional, friendly, compassionate and helpful staff.

gary G. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Remind them to use the pads that are provided.

william b. le

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Very fast, professional, and courteous service from the checkout to the hookup of the trailer. Drop off was a breeze and email of final receipt made it so stress free. Very impressed!!

Jeniesha C. le

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Make sure that the trucks are not blocking occupied storage units and make sure all your employees know that unused storage rent is non refundable. Other than that everyone is really nice and helpful and I would use them again.

sharon b. le

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Le client n'a pas laissé de commentaire.

Adam Z. le

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Le client n'a pas laissé de commentaire.

karen g. le

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No comments. I am satisfied with the service.

MARK M. le

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Have used them before and they are always good.

Thomas G. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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I have used uhaul in the past and every time I’m treat it like I’m one of there best customer. I will used them again in my future.

PAUL L. le

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Outstandoing service, knolage of technology and price for the job. Big thanks

Juventino O. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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Le client n'a pas laissé de commentaire.

jeff f. le

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Steven Reed was awesome! Very responsive to my arrival, professional and friendly.

Rodney M. le

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Customer service woman that helped me bring the trailer back to your location is really great .

tamara s. le

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Le client n'a pas laissé de commentaire.

Freddy A. le

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Le client n'a pas laissé de commentaire.

Gregory S. le

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Le client n'a pas laissé de commentaire.

Bryan p. le

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Le client n'a pas laissé de commentaire.

Linda M. le

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David is the greatest.

Nellie J. le

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Your good

Matt W. le

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Le client n'a pas laissé de commentaire.

Adam Z. le

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Le client n'a pas laissé de commentaire.

Krishna I. le

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General safe driving instructions according to the size of the truck should go a long way for many drivers.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

Jennifer H. le

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I needed the van for additional days and when I called to ask if I could keep it the lady said that they already had a reservation for it the next day and I should try to find another UHaul place to find a van. Poor customer service not trying to accomadate me and even asking if they could call to find me another one. I rent a truck here every year for my Home Show set up but I'm rethinking it now. I will be looking for another place to rent instead. The young lady was in her early 20"s and it does not seem that she was trained very well.

Teo M. le

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Le client n'a pas laissé de commentaire.

Erik S. le

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Le client n'a pas laissé de commentaire.

Bill G. le

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I actually rented this for a friend. I had wanted this to be free of charge to him while I paid all the charges. That's why they kept my card information to use for overages, more time, etc. He paid a charge of about $116 I think which was maybe for insurance or something? Anyway, him paying anything was a bit disappointing, as it may have been an optional charge.

Nathan G. le

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Loved the customer service with this location. Accidently left some boards to a bed from on board the uhaul and realized it the next day. Uhaul pulled the boards off washed them down and cleaned them and had them ready for me to pick up.

Chantal p. le

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Little communication as we drove up. Vague directions given as to what we were supposed to do.

Gwen G. le

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Le client n'a pas laissé de commentaire.

Theresa R. le

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Le client n'a pas laissé de commentaire.

Eddie Marie B. le

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Le client n'a pas laissé de commentaire.

marilyn v. le

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They were able to successfully move my reservation to their location as I had made a mistake on the location while online and really wanted their location. Friendly, courteous staff!! Will return if needed!

Annette T. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Maureen M. le

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Le client n'a pas laissé de commentaire.

Tabish H. le

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The first two times the equipment was clean but the third time I was handed a dirty van. I wasn’t too happy about that but the service was good

Scott H. le

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Better communication with their staff and other sites. There was a change up on which trailer they gave me and I only got half of the furniture pads I ordered. We made due and they adjusted the order. But the return location did not see the change at first. I still recommend as clean and friendly.

Julia B. le

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Le client n'a pas laissé de commentaire.

Ima M. le

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Le client n'a pas laissé de commentaire.

julie c. le

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Le client n'a pas laissé de commentaire.

Audio Visual R. le

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Nothing!

Garrick K. le

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The only issue I had was that they forgot the dolly I ordered, but other than that everything went A-OK!

Tabish H. le

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Le client n'a pas laissé de commentaire.

Eric L. le

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Too much clutter and not very well organized on product layouts, which makes it very difficult to get to the front counter to do business.

James R. le

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Great job. No additional comments.

randall p. le

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The rear backing up light was out . Cab smelled bad. Forgot my king size bed cover I asked To have ready . I also Had to drive to another location for a furniture dolly I reserved days ahead .

Tywan S. le

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Very kind staff

mike j. le

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Le client n'a pas laissé de commentaire.

Joseph F. le

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Le client n'a pas laissé de commentaire.

Patricia H. le

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Very Friendly and helpful staff. Safe and clean facilities

Rebecca T. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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The employees went above and beyond normal service to get us a wiring adapter that worked.

merle p. le

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Le client n'a pas laissé de commentaire.

Catherine S. le

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Le client n'a pas laissé de commentaire.

ANTHONY C. le

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David has taken care of this account from day one , He and his staff are wonderful to work with

James C. le

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Le client n'a pas laissé de commentaire.

Chris H. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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Picking up the trailer went without a "hitch". The trailer was in great shape and towed very well. I am quite satisfied, as i usually am, withe the Uhaul experience.

Collin C. le

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Everything was seamless and fast! I could have missed this but, maybe set a reminder to refill or not refill gasoline before ending trip? ). That’s the only recommendation I have.

Jeremy P. le

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Le client n'a pas laissé de commentaire.

Brandon B. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Larry T. le

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Hitch install. David went above and beyond on a clean install and some requests on install that I inquired about...great job! Use this group!!!

Larry H. le

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Le client n'a pas laissé de commentaire.

Drew S. le

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Drop off experience was terrible, the return lane was blocked and I couldn't find anyone willing to check in my truck. I asked to a drop off inspection with the attendant and he seemed very put off I didn't want to just give him the keys and walk away so he could back to his cell phone call

RNR T. le

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great service. I will use them again

Benjamin S. le

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Online check in was confusing and the alternate contact requirements we found to be onerous. We ended up going inside to handle the checkout and found it much simpler than the mobile option

larry s. le

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The head lights did not work and only the right high beam worked. I was pulled over en-route to my new house. Had I known the head light were out I wouldn't have drove. Talked to the manager about it and was in denial the entire time. Will not recommend this location to anyone. I will be spreading the word.

Tamra B. le

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Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

christian m. le

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N/A

Toni M. le

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The guy who helped us hook up went above and beyond to get a tail light working for us your customer service at this location was way above the average. We have used uhaul 3 times in the last few years moving stuff to our new residence in Northern Mn your location stands out above the others although they were fine too the young man who helped us is definitely an asset to your company!! He was African American stocky build short hair hope he gets a pat on the back!Thanks Toni

Keitha K. le

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Be accurate on gas and mileage

Yelena Z. le

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Le client n'a pas laissé de commentaire.

timothy s. le

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Le client n'a pas laissé de commentaire.

david p. le

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Le client n'a pas laissé de commentaire.

jerry o. le

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U-Haul sent me two emails and they each had different pick up locations. Made picking up trailer very confusing. Also drop off location closes early so I had to put trailer in parking lot of that location and it was unsecured

Cree A. le

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Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

matthew u. le

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Great quick service.

nathaniel h. le

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Le client n'a pas laissé de commentaire.

George E. le

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Le client n'a pas laissé de commentaire.

Trina K. le

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Le client n'a pas laissé de commentaire.

Greg D. le

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The charges for renting a truck for 50 miles and 2 hours were very high.

Chante S. le

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Le client n'a pas laissé de commentaire.

tammy B. le

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Very helpful

Axton M. le

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Le client n'a pas laissé de commentaire.

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

JoAnne B. le

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Why do you advertise 19.95 per day and then use a base charge of 79.00? Seems false!

kief m. le

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Can’t remember the young lady’s name but was very professional and kind

mike l. le

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Le client n'a pas laissé de commentaire.

John A. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Nice people. Great service . . . Thanks

david p. le

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I made my reservation on Saturday night at your advertised 24 hour location in Austin. Upon arrival was a sign that said “be right back” so we waited over an hour before calling back only to find that no one would be there until the next morning. If a site is open 24 hours it needs to be open, and you shouldn’t make reservations that you can’t fill. Between driving to and from your location plus waiting on site you wasted 2 hours and left me scrambling to find an overnight hotel at 11 pm

Melody H. le

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Make sure that all the equipment is in complete working order before letting it be rented out

Melinda A. le

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Le client n'a pas laissé de commentaire.

Johvanny M. le

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Le client n'a pas laissé de commentaire.

Don A. le

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Le client n'a pas laissé de commentaire.

DOMINIC W. le

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Le client n'a pas laissé de commentaire.

David C. le

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Very good with return customer

Geraldine J. le

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Nothing I never had a bad experience at this or any of your locations

john o. le

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ok

BRAD O. le

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Nice

lara t. le

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Great customer service

Norm M. le

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Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

vanessa m. le

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Staff was great, friendly and very helpful.

ronald c. le

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1

WILL G. le

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The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

RICK O. le

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Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

Loretta M. le

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Great staff

Melissa P. le

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I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

JEFFREY M. le

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Good storage experience.

James P. le

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Thank you.

Madilyn D. le

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None

Norm M. le

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Staff answers questions, and solves issues without needing the manager...

Tenaye B. le

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I truly appreciate you kindness, understanding, and help! Thank you!

TRACY O. le

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Always our go to for great service with quick easy access and excellent staff!

Brian T. le

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everything was great

LORENZER H. le

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Used them for 10 years. Never had a problem.

Shawnta H. le

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I normally rent here all the time, but this time was a mess. I 1st reserved a 26' truck but called to change it to a 17' truck. I get there the day to move and received a 15' truck and every was sold

SHAUN R. le

Évaluation :

Always have a good experience here.

Trey R. le

Évaluation :

Staff was extremely helpful and accommodating. Would rent here again over the 11th and memorial location.

JAMES H. le

Évaluation :

Great customer service. Your staff needs to be the trainers for company they are the best

ACOSTA S. le

Évaluation :

From the GM David to the staff...they were always professional and willing to accommodate. Thank you!!!

eric o. le

Évaluation :

Kandace went out of her way to help me during my transition to the area. Her customer service mindset and willingness to help is second to none! I would recommend this location to anyone.

Samuel H. le

Évaluation :

Staff very helpful and customer services was well above average.

TODD R. le

Évaluation :

Conveniently located off of highway 169. Very professional and very secure.

DAEVA B. le

Évaluation :

a lot of the staff was friendly, but one man in particular was not. When I tried to retrieve something that he could not find, he rolled his eyes at my persistence. The next employee found it.