I have used U-Haul many times with no issues ever.Erwin G.
Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169
Pour nous contacter
Tulsa, OK 74146
(Hwy 169 & 51st St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dulvis B.
only one i use. great peoplerICK H.
Both persons (man & a woman) who were processing the rentals were extremely rude & unfriendly. The man with the beard even raised his voice at another customer. I would be very hesitant to return to this location because of these two persons.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.GARY C.
I want to offer my special thanks for the services that David and Steven provided on my trailer rental today. After renting the trailer, we discovered that the trailer lights were not working. I'd rented the trailer to deliver baby furniture to my son and was in a time crunch to get on the hi-way. Steven was able to get my vehicle on the repair rack and traced the issue to a defective control module under warranty. He replaced the module and got me back on the road. These two gentleman were a great pleasure to work with and I appreciate the services that they provided. Thank You. Craig JCraig J.
Le client n'a pas laissé de commentaire.Dallas D. | Expérience générale
Awesome place and great serviceJUAN s. | Expérience générale
Excellent jobTerry H.
Le client n'a pas laissé de commentaire.HARVEY H.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.Galen G.
Corporate could make whole process much more user friendly. I selected pm instead of am when there was no way I had scrolled all the way to that far on the time selector. Whole process was more complicated than it should be.Gregory B.
Le client n'a pas laissé de commentaire.STEPHEN P.
Had the check engine light on most of the ride. The truck was making a very loud pinging sound even without keys and lights in it. The people at the desk were rude to my husband and I. They need some courtesy training or something. I feel like all they do all day is talk about the customers. Also, the car was making a loud noise while driving. The radio didn't work. Only good thing is it didn't break down and the AC worked good. Usually they let me drop something off at a closer uhaul location, especially with the more common vehicles but the guy rudely told me no. My husband bought some cheap gloves there that tore up. I just feel like I want to use a new company next time. Considering also leaving a review on google which I don't do very often but rude plus truck with the engine light is beyond the pale.Mimia D.
Very fast, very helpfulhunter J.
Le client n'a pas laissé de commentaire.ANGELA K.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Michael M.
We dropped off our truck after hours and the process for doing that was horrible. We first contacted someone who told us we needed to install the U-Haul app. We did that and could not make it work. We then called again and told we did not need the app but instead needed to go to a specific website. We did that and followed all steps and it again malfunctioned. We called a third time after waiting on hold for nearly 20 minutes and spoke with a woman named Candace Peterson, who thank goodness knew what she was doing and helped us out.Larry R.
There was a flood outside our unit. We were told when we set up storage by the older lady that works there that there is NO insurance on storage units and we were not able to put insurance on our unit. All my pictures of my kids were ruined and U-Haul told us if we had insurance that they would have covered our damages. That lady is sooo rude Everytime I come in and lied to me and my family. I refuse to come into the store anymore. You can't get pictures back, thanks. Also the lady said we had 24/7 storage access, so we had a fully loaded uhaul truck to load into the storage we rented and got there and it said storage hours on Sunday close early, so we couldnt even access our storage to unload, had to have the truck an extra day, had to sleep inside truck so none would steal it or our belongings because of your worker LIEING! I almost lost my job. You all should be ASHAMED of yourselves and your POOR customer service. Try treating customers like you would want someone treating your own family!randall c. | Expérience générale
Le client n'a pas laissé de commentaire.HEE B.
service is awesome...people are great..I have rented twice from this location always a good experience!!DANIEL F.
The local staff was excellent but the customer service call center was AWFUL.Kristi W.
Le client n'a pas laissé de commentaire.Ray E.
Quick hook up in the pouring rain. Equipment was perfect.GREGORY M.
Le client n'a pas laissé de commentaire.Tracy M.
Le client n'a pas laissé de commentaire.Mark M.
Everything went well but the door to the air conditioned storage area did not work for some time (stayed open). I would use U-Haul storage again!Ernesto V. | Expérience générale
Le client n'a pas laissé de commentaire.Niral B. | Expérience générale
The man that helped me outside hook Up The trailer was great!!Robbin K.
Le client n'a pas laissé de commentaire.CORY A.
Did a good job overall in every aspect. No complaints.Kenneth B.
Le client n'a pas laissé de commentaire.Kelly C.
How can you rent a piece of equipment and not have it at the store?? I reserved a dolly at S. Peoria location for a freind. They sent them across town to a different store. A real inconvenience for them. And me. Normally it wouldn't be a problem but I was at work. Guyguy S.
Le client n'a pas laissé de commentaire.Bradley W.
Le client n'a pas laissé de commentaire.Denyse R.
Good experience, though truck condition photos needed to be updated. Easy and convenient check out and return.Kenneth H.
Le client n'a pas laissé de commentaire.MOSES K.
Le client n'a pas laissé de commentaire.RICHARD J.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Kevyn B.
Let the store manager know that being an asshole to the veteran in line before me is uncalled for especially when he jus lt asked if they gave a veterans discount. Then gave me an attitude when I dropped my truck off. He just took my keys and drove off without saying anything, then when I asked if we were good to he yells â€œgive me a second I have to hook this trailer up I'll be with you when I'm throughâ€. If your having a bad day you don't bring it to work and take it out on customers.JORDAN H.
Le client n'a pas laissé de commentaire.PATRINA W.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.ALEXANDER R.
Everything was great. Staff was very friendly. Manager David checked me in upon return and was extremely pleasant.David K S.
Le client n'a pas laissé de commentaire.BRAD B.
Le client n'a pas laissé de commentaire.BRAD B.
David is a good man. All good people at this location. I hope the baby twins was safely delivered. My regards to mom and. New borns.isaac A.
Le client n'a pas laissé de commentaire.Beth F.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Paul C.
The extra helpers ended up being rough on our furniture. Otherwise everyone was nice and friendly.RALPH S.
David and staff are great! They were always so helpful and went out of their way to help our move easier.jennifer w. | Expérience générale
Keep up the great service. Could not be happier. Roah and David were exceptionally friendly and helpful.Scott T.
Le client n'a pas laissé de commentaire.BILLY A.
Le client n'a pas laissé de commentaire.LISA M. | Expérience générale
The owner himself was at the desk and could not have been more helpful. I almost don't want to say good things in case we need an extra unit and they become full.Todd J. | Premières impressions
Busy place but we'll run and all was ready on time.DAN M.
Le client n'a pas laissé de commentaire.JERRAD B.
Le client n'a pas laissé de commentaire.AVERY T.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.Annette M.
The work crew was great. Went beyond the call of duty to fix a problem I had.Garry N.
Everything went smooth and easyJesse H.
Lower the price charged on per mile when truck returned to same locationMichael R.
Le client n'a pas laissé de commentaire.Kimberly L.
very helpful and accommodating for my last minute needs. thank youMarla W. | Expérience générale
Nothing, you're greatlDAVID V.
Le client n'a pas laissé de commentaire.Marla W.
Le client n'a pas laissé de commentaire.Gregory G.
Le client n'a pas laissé de commentaire.DAISHA M.
Le client n'a pas laissé de commentaire.Marvin Y.
Staff was unprofessional and botheredPHILIP R.
Great service. Great people. Best experienceNancy M.
Le client n'a pas laissé de commentaire.Jodee H.
Le client n'a pas laissé de commentaire.Tracy M.
Le client n'a pas laissé de commentaire.Asia T. | Premières impressions
I didn't even drive five miles in the vehicle. The gas gauge was a quarter tank and barely moved. Charging 8,50 $ plus a 30 $fuel fee is absurd!! That's almost 90 $to use a vehicle for 5 hours and not even go 5 miles.Jason T.
Truck worked fine with no problems.ROBERT I.
Nothing at this time, I have been using Uhaul for over 20 years and have nothing but the best service and customer service. MerciHattie W.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.LENA A.
Very friendlyLENA A.
Le client n'a pas laissé de commentaire.Clarence M. | Expérience générale
Le client n'a pas laissé de commentaire.Pablo V.
We had rented for a one way use and the drop off location was further away from where we have dropped off before.They Said they would leave it open so we could use the one if our choosing but we opened returning trailer app it said that we were supposed to return to where we rented at.Had to call 800 number to get straightened out.John R.
A working App & WiFi would be nice.RANDALL G.
Le client n'a pas laissé de commentaire.Charlie J.
Le client n'a pas laissé de commentaire.HUMBERTO D.
Le client n'a pas laissé de commentaire.TERRY I.
Super nice and helpfulDAVID THOMAS W.
Le client n'a pas laissé de commentaire.nancy M.
They were very helpful, they were very much a people personBrian J.
Not enough help to handle customers at desk. One person and multiple people waiting. I saw people coming and leaving because they could not wait. David who installed my hitch is awesome and went above and beyond to take care of me.Terry J.
Go over after hours check in betterLAWANA R.
went very well , Chris in the yard was great for us to get our stuff quick and clean !Joe R.
Le client n'a pas laissé de commentaire.ROGER N.
Did a online self serve pickup, got there they had given my truck to someone else. Ok cool, the machines/computers wouldn't process until the 3rd attempt at restarting.. everything was fine, I returned the truck at 4:15, was told they'd email me a receipt. Next day still no receipt, so i called the location spoke w/ Shelby @2:30p she says they have 24hrs to get the truck turned in bc the day rate to rent the truck is 19,95 but on my receipt says return by 8pm (same day rented) or you'll be charged a late fee of 20 $which is it? Bc if thts the case I'd definitely like to get my money worth next timeBRIANNE B.
The only thing I seen as an issue is we reserved a 26ft truck and was automatically given at 20ft because there were no 26ft ones available. The truck was not big enough resulting in our family having to make a second trip from Oklahoma to Missouri to finish moving our belongings. Everything else was great.DEMARCUS D.
Le client n'a pas laissé de commentaire.ROBERT S.
Customer service A++++++Scott T.
They claimed the gas was a touch under the level I took it in and if it was it was not even a hair if that and they took 21 $from me for that 3 $in gas would've raised it. Piss poor.arnold C.
Le client n'a pas laissé de commentaire.Paul S.
When I arrived to pick up my rental I was asked for an alternative phone number, I gave my fathers phone number and was forced to pay a previous bill in his name or told I wouldn't be able to get the rental. It was urgent and I knew I wouldn't be able to get another rental short notice and had no choice but to pay. I am not legally responsible for my father's debt. It was something I was unaware of and completely unrelated to me needing a rental to be out of my house that day or be forced to pay additional fees to my landlord. I feel taken advantage of and if that is the way uhaul handles their paying customers I will plan to use a different company going forward.Kristian M.
Le client n'a pas laissé de commentaire.MAX W. | Expérience générale
Le client n'a pas laissé de commentaire.Iman W. | Premières impressions
Le client n'a pas laissé de commentaire.June S. | Expérience générale
Le client n'a pas laissé de commentaire.david h. | Premières impressions
Le client n'a pas laissé de commentaire.josh g. | Expérience générale
Le client n'a pas laissé de commentaire.NICOLE P. | Premières impressions
Have always been very nice and helpful, very friendly.MARVA W. | Premières impressions
As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.Stephen D. | Expérience générale
Le client n'a pas laissé de commentaire.CONNIE H. | Expérience générale
Thanks for all the help and friendly service.DONALD S. | Expérience générale
Le client n'a pas laissé de commentaire.MARTA Y. | Expérience générale
Le client n'a pas laissé de commentaire.Angela T. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly R. | Online Move In
Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn't appreciate trucks being parked in front of my unit when I needed access after 7pm.MICHELE K. | Expérience générale
Great people & service. Much Thanks 👍Paul S. | Expérience générale
Le client n'a pas laissé de commentaire.Alan P. | Premières impressions
ExcellentHUENENE H. | Premières impressions
Le client n'a pas laissé de commentaire.Sherry-Pope S. | Expérience générale
The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.Robert C. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandera A. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS D. | Premières impressions
You have a great staff at this location.Jerry K. | Expérience générale
Le client n'a pas laissé de commentaire.Chris H. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa B. | Expérience générale
Thank you for the good service and support with our storage!mary r. | Expérience générale
Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say " let me get my mgr" then he was always unavailable. Very frustrating.Erin H. | Expérience générale
I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.Angela S. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle D. | Premières impressions
Le client n'a pas laissé de commentaire.MARION P. | Premières impressions
Le client n'a pas laissé de commentaire.CHES F. | Expérience générale
Le client n'a pas laissé de commentaire.Martha D. | Premières impressions
Le client n'a pas laissé de commentaire.John R. | Premières impressions
Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.CHES F. | Premières impressions
Staff that rented to us was exceptionally helpful!JAN E. | Premières impressions
Very helpful staff Thank youleah b. | Premières impressions
Le client n'a pas laissé de commentaire.R W. | Premières impressions
Le client n'a pas laissé de commentaire.Robyn C. | Premières impressions
The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.Matthew H. | Premières impressions
This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.Gary E. | Premières impressions
I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank youDrew M. | Premières impressions
The staff was extremely helpful and made everything very simple. Thank you to the entire staff.matthew b. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!