Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

7807 évaluations

5140 S 103rd E Ave   Tulsa, OK 74146
(Hwy 169 & 51st St)

(918) 663-2845

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(918) 663-2845

5140 S 103rd E Ave
Tulsa, OK 74146
(Hwy 169 & 51st St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.

Stephen D.  |  Expérience générale 
Évaluation :
5

Satisfy customer

Denise P. 
Évaluation :
3

We rented a trailer and scheduled it for pick up in broken arrow. When we got there, they didn't have the trailer. They had to locate it at another store and sent us to 51st and hwy 169. When we got there, they had the trailer but it took us driving around the lot to find it. Then the tail lights didn't work so they had to fix them. Took us over an hr from start to finish (BA to 51st to leaving) to get the trailer we rented and get on the road. This is the 2nd time in a month that we've rented a trailer, gone to pick it up and it wasn't there and we had to drive all over town to find one.

Scott R. 
Évaluation :
5

Employees very nice and friendly. The trailer was ready to be hooked up when we arrived.

Rose W. 
Évaluation :
5

Awesome

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia G. 
Évaluation :
5

Keep that Friendly environment. Thanks

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASIN O. 
Évaluation :
4

Need more equipment available

Patty W. 
Évaluation :
4

After hour drop off. Did not interact with anyone.

Stuart N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
4

I dropped off after hours.

Stuart N. 
Évaluation :
3

U-Hauls equipment is tired and I dont get the hourly policy when it cost the same for a 24 hour period. The manager and personnel at this store are great. So were the movers I contracted. I believe their names were Josh & Mike. I never seen any two young harder and faster than they did. Incredible.

JEFFREY M. 
Évaluation :
5

Thanks for all the help and friendly service.

DONALD S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

REAGAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
5

The U-Haul app and website will not allow me to set this location, U-Haul Moving & Storage at 51st & Hwy 169 5140 S 103rd E Ave Tulsa, OK 74146, as the default or favorite. It also does not come up on the list when I'm searching for a U-Haul rental. This is an excellent location and staff.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTA Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P. 
Évaluation :
5

Marco is friendly and gives and excellent customer sevice.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Great customer service beginning to end

TRENTGREGORY F. 
Évaluation :
1

Have to have the worst customer experience / uhaul has no coordination or communication internally , all the bad customer reviews online are 100 per cent true ! Have no idea how you stay in business ?

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRIDIANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevean A. 
Évaluation :
1

This location has a routine of putting the track into Pulling mode which requires more gas. I did not know how to turn it off. The man that delivered the vehicle quickly left before I could catch him to say the gas gauge was not correct. I took a picture of the original level of gas And brought it back with the same amount but was still charged for the difference. I was concerned about the gas and the light flashing regarding low tires that I did not check the mileage. The beginning mileage was incorrect and I was charged for additional mileage that I did not drive. I will never use your location again.

Rex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T.  |  Expérience générale 
Évaluation :
5

very good service very efficient staff

Jorge G. 
Évaluation :
5

Good experience. The staff was friendly and professional.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R.  |  Online Move In 
Évaluation :
4

Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn't appreciate trucks being parked in front of my unit when I needed access after 7pm.

MICHELE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mik C. 
Évaluation :
5

Dave, the General Manager was extremely helpful. I was supposed to get a 10x10 unit with my contract, but he was able able to find me a 10x15 unit instead along with a second 10x10 unit for the overflow. He gave me both of them free for the first month. He made sure that one of his people spotted me since I had to back up a quite a distance to the first unit. The check-in person, Steven found some keys I had attached to the truck ignition key and called me and left them attached to a copy of my receipt for me. I appreciate all the assistance received from everyone that I interacted with at this location. Please be sure to let the individuals I mentioned know of my comments. Thank you. Jeff Campbell

jeffery Alan C. 
Évaluation :
5

Great people & service. Much Thanks 👍

Paul S.  |  Expérience générale 
Évaluation :
3

Make the after hours return more easily

Miguel R. 
Évaluation :
5

Not a thing! Very nice personnel and well run facility.

Jerry F. 
Évaluation :
5

The lady at the desk was extremely kind and efficient

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica L. 
Évaluation :
1

The truck was borderline mechanically unsound. It had massive suspension issues. It hard bounced every bump, big or small. People noticed that the rear end was several inches out of alignment. It felt like it. The thing popped in and out of gear once randomly. The drivers door seal was nonexistent. The road noise because of that was extremely loud. I also thought I was buying furniture pads to keep and use. Apparently, I was given the ones I had to return. Some were used for furniture storage. Either I misunderstood what I was purchasing, or it needs to be explained better online.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE J. 
Évaluation :
5

Sunday before Memorial Day was very busy with a multitude of customers and also bc they had 1 customer service person leave for a family emergency. But the remaining rep, Roah was kind, apologetic and a stellar multi-tasker. She was literally taking care of 3 customers at a time! Kuddos to her!

Beverly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Best customer service ever! Jennifer and Steven were so helpful and courteous in helping us with storage. The lady that helped us with our trailer pickup (can't remember her name) was wonderful as well. Couldn't have asked for better service from all three!

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALISA M. 
Évaluation :
5

In the store less than 10 minutes drop off was less than two great job

JUSTIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER F. 
Évaluation :
3

Reservation at one store but no truck available so had to go to another and wait behind 3 people . Our reservation time was 35 mins late.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
3

Once I completed the initial mobile check-in, I had to go inside the location to get the key. The instructions were to walk up to the counter let the person know you were there to get a key and they would hand me the key. The woman who was at the counter at the time had me wait in line. Once I waited in line and after I showed her my phone, with the truck number on it, She then proceeded to log into the computer and asked me my name repeatedly. When she did find and confirm the order, she then called someone else saying that she couldn't find the keys. The gentleman arrived at the counter only to show her that the key was sitting exactly where it should be. The delay she caused went against the convenience of using the mobile process.

HERLONDA H. 
Évaluation :
5

When I picked up the car port I did not take my car. So after my cousin put my car on the car port I went to this location to make sure my car was on the car port correctly. They checked it out and made sure the car was secure. I truly appreciate this location especially after dealing with the owasso location. Great help thank you Tulsa I truly appreciated it.

TALONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent F. 
Évaluation :
5

Excellent

HUENENE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren H. 
Évaluation :
5

Very efficient

JIMMY M. 
Évaluation :
1

I rented a truck, after talking to a man on the phone. I rented a 10 foot truck to move furniture to Stillwater, from Tulsa Oklahoma. He recommended the truck. It had no ramp. What? The men I hired to help me move looked all over and under the truck. No ramp. "We never saw a uhaul truck with no ramp. Me neither. That made our day alot worse. What the hell?

Taylor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE R. 
Évaluation :
5

Easy to rent - easier to return :)

Malik H. 
Évaluation :
5

The trailer license plate / tag was expired. Maryland plate, 04 2020 tag. Was worried about getting pulled over for expired plates. There was no locking pin for the ball hitch receiver. We were not able to lock the trailer onto our truck or secure the hitch release from popping up. Had to jerry-rig a wire through the hole to secure it. Didn't realize the wasn't a way to lock it onto the ball until we left facility.

KEVIN N. 
Évaluation :
4

My Customer Service Rep, Marco, was exceptional! There was an error with my reservation and he made everything right. Thank you Marco!!!

JODI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY P. 
Évaluation :
5

I didn't get his name, but special thanks to the staff member that took care of us during the pick-up process. There was an issue with the right turn blinker on the trailer and he took great care following up on the problem. He checked the fuse, but found it was the wire to the connector on my vehicle was split. He fixed the wire and got us on our way.

SCOTT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duy N. 
Évaluation :
5

The u haul staff is great! Thank you all.

FRANCISCO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT G. 
Évaluation :
5

I called to reserve a box truck over the phone. I had to wait maybe 15 minutes for a Customer Service Representative to answer. She was extremely helpful and did a good job but a customer should not have to wait that long. Once I arrived at the Location everything was handled quickly and professionally.

WILLIAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Comment, guy who helped me was efficient, kind, courteous

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinod N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry-Pope S.  |  Expérience générale 
Évaluation :
3

When i originally called and made reservation, (which i understand was done at the corporate level) i was told that if i needed the equipment for additional days. just to keep the truck and i would incur the normal daily charge. (which i was fine with) what i didn't anticipate was starting the 3rd day and for the next 2 days received 6 phone calls asking me when i was going to turn in the truck. Each call not aware about the call before it. (all said hmm. there's no notes.. blah, blah, blah. Need it back as people are waiting for the rental. ) If our money wasn't worth it, they should have just said so. Refund our cost and go on.

RUDOLPH S. 
Évaluation :
5

My previous experiences with U-Haul were frustrating because the computer systems were slow and outdated and the processes they used to check you in and out took a long time and the people were typically not helpful. But I was very pleasantly surprised by how easy the process was with this rental and your team was very nice and helpful. So so so much better. Good work.

JOHN R. 
Évaluation :
4

Returned the truck last night. The app for checking in is terrible. I could not connect so now it's costing me additional 20,00 $. You need a better system. Other than that staff was GREAT. I would always and will continue using UHAUL.

TED L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK G. 
Évaluation :
2

The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.

Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

The drop off app was very hard to work

LARRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dianna P. 
Évaluation :
5

They were fast and friendly

Wendy S. 
Évaluation :
5

This location always does a good job

Charles C. 
Évaluation :
5

Good job!

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladoddras B. 
Évaluation :
5

It was really quick, easy in easy out.. drop was great too.

Gigi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNESTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANSEL D. 
Évaluation :
5

I supposedly had a bill from 2015... Although I have rented from y'all several times since then. I had to pay 125 $before I could rent the uhaul today. I have never not paid a bill. I'm going to have to go back through my bank statements from 2015. I hope my bank still has the records! I thought it was a little unprofessional to bring that to my attention after renting from you all several times since then. If there is a outstanding balance and I was notified it would have been addressed immediately. Now I'm unsure even if my bank can pull a statement from 6 years ago!! I feel like if that was a issues I shouldn't have been able to rent the last six years. I honestly feel like I got bamboozled out of 125 $today but I had to move my mother to a new home. So I paid it because I didn't have time to go explain this situation to my banker. I will most likely use another company from now on so I don't get any more “surprises” from a bill I may or may not have paid 6 years ago. Sounds a little ridiculous.

TAD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandera A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D.  |  Premières impressions 
Évaluation :
5

You have a great staff at this location.

Jerry K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Expérience générale 
Évaluation :
5

Thank you for the good service and support with our storage!

mary r.  |  Expérience générale 
Évaluation :
2

Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say " let me get my mgr" then he was always unavailable. Very frustrating.

Erin H.  |  Expérience générale 
Évaluation :
5

I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.

Angela S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHES F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william w.  |  Expérience générale 
Évaluation :
4

It's a nice facility but I think the storage units are just a little over-priced.

DARRELL N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Was very friendly and helpful. Even clean a truck for us. I would give it 10 stars if I could.

william w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.

CHES F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H.  |  Expérience générale 
Évaluation :
5

Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!

sherry p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom t.  |  Premières impressions 
Évaluation :
3

Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I'm glad it was fixed but hope it never happens again.

WADE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa m.  |  Expérience générale 
Évaluation :
5

Shelby was a delight to work with. You should be proud to have her as an employee of your company.

Jimmy B.  |  Expérience générale 
Évaluation :
3

The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.

Melissa A.  |  Expérience générale 
Évaluation :
5

Great experience!

Mental Health A.  |  Premières impressions 
Évaluation :
5

Ability to read customers, knowledge of product, attentiveness and communicated clearly.

LISA M.  |  Premières impressions 
Évaluation :
5

Staff that rented to us was exceptionally helpful!

JAN E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B.  |  Premières impressions 
Évaluation :
5

Very helpful staff Thank you

leah b.  |  Premières impressions 
Évaluation :
1

I had trusted the facility to be secure with cameras and monitored access and placed decades of my irreplaceable photos, documentation of military service, coin collection materials, a small heavy safe with coins, camping items and boxes of office materials and financial records for years plus much more. U-Haul advertises its locks as great security BUT the thieves wiped me out despite this lauded and false security. Came through the locked door with the "great" lock. Cameras were apparently useless..

ROLAND F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY S.  |  Expérience générale 
Évaluation :
2

Cars and trucks blocking drives and exits. Trash and old tires in drive isles When I started my rental the counter woman was rude and short tempered. My unit had trash in it . I set the trash in the drive isle and 3 weeks later it was still in the drive isle . Overhead door very difficult to raise . Slide locking mechanism very difficult to open my wife could not open it. Overall poor facilities.

Al A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R W.  |  Premières impressions 
Évaluation :
5

We'll be using again when needed.

Andrew E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn C.  |  Premières impressions 
Évaluation :
5

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Matthew H.  |  Premières impressions 
Évaluation :
4

The Manager David responded well to an issue I had He provided several solutions which I was pleased with He also checked periodically to make sure everything was going good. The staff weather in the store or seeing them working around the facility were friendly some greeted by a hello or wave or friendly gesture smile etc. The facility in or out were kept up and loved the cleaning lady always happy and constantly cleaning whenever I saw her. I liked the extra security measures in addition to your locks, swiping in and out , the lighting , and even the ear piercing alarm when it went off occasionally. It was a bit pricey for me but the cleanliness and security made it worth it. I would recommend this Uhaul facility at 51st and Hwy 169 to family and friends.

Hazel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonula R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamesha l.  |  Expérience générale 
Évaluation :
2

Your staff is rude in all three locations I visited. They all acted like they were doing me a big favor just to let me speak with them. I am the client not the tax collector. I am paying you money not collecting money. Your staff needs a lesson in common customer service. The unit I rented had not been cleaned out and there was trash and debris still in the storage room. The only polite person on the site was the courteous young man that accepted the rental van. My son worked at your location many years ago during his sophomore year of college. He told me on many occasions how rude your staff was . I have witnessed this firsthand now. I will not in good consciences recommend your location to anyone.

Al A.  |  Premières impressions 
Évaluation :
4

Very good facility. Staff was generally friendly and helpful depending upon who was working. We did have recurring issues with the card access but the staff worked with us every time to resolve it. Would definitely rent a storage unit here again.

HILTI- Joe V.  |  Expérience générale 
Évaluation :
1

My experience at this facility was the worse. I wouldn't recommend this place to no one. My things were stolen out of my storage and I was not notified of this happening. The worse experience ever.

Chonte B.  |  Expérience générale 
Évaluation :
5

Thank you to David the GM he has been very helpful!

Aleyia S.  |  Expérience générale 
Évaluation :
5

Rented for four years and never had to worry about my things. Appreciated the customer service when needed. Easy payment method on user-friendly website.

SONIA M.  |  Expérience générale 
Évaluation :
3

Any time I went into the office/store, there was always a line and never enough employees to help out. (The last time I left and went to Home Depot to buy boxes.) They were lined up to the door and only one person helping customers. Other three people were trying to find out what was wrong with something. Help your customers first.

CINDY S.  |  Expérience générale 
Évaluation :
5

I CAN SAY THE STAFF WAS FRIENDLY EXPLAINED EVERY THING I NEEDED TO KNOW THANK U AGAIN

constance c.  |  Expérience générale 
Évaluation :
5

The people there are very nice and helped me with all of my needs

David G.  |  Premières impressions 
Évaluation :
2

Reservation confirmed however at check in reservation could not be located. After creating new reservation the old one suddenly appeared. The wrong credit card was charged for billing. Terrible

Tamytrea C.  |  Premières impressions 
Évaluation :
3

while my oldest son was sleeping It rained in the uhaul and got all over him. He woke up to his head being wet. Also the motor sounded like it had a miss in it making it burn more gas.

Roland B.  |  Premières impressions 
Évaluation :
5

Good service

Ronald H.  |  Premières impressions 
Évaluation :
5

Aucun

DAN W.  |  Expérience générale 
Évaluation :
2

Mold grew on furniture in one of my units

Tawny S.  |  Expérience générale 
Évaluation :
4

The storage was cleaned up and the elevator helped me a lot.

KEMI A.  |  Expérience générale 
Évaluation :
2

Spent almost 2 hours trying to get help because we couldn't access our storage. We have a full truck we need to unload so we can load remaining items. We need to be out bt noon today.

Corissa H.  |  Premières impressions 
Évaluation :
5

The equipment was great! Even through the terrific snow storm we had to endure thanks guys!!

Alberto S.  |  Premières impressions 
Évaluation :
2

My storage unit was infested with rodents. Their urine and feces were on everything I own. Several boxes of bedding and towels were completely ruined. Everything else had to be sterilized.

Nicholas D.  |  Expérience générale 
Évaluation :
5

This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

Gary E.  |  Premières impressions 
Évaluation :
5

Always helpful and friendly

monique h.  |  Expérience générale 
Évaluation :
5

David Hays is one of the best General Manager's I have ever known. Always quick and ready to address any concerns I had when moving or storing my personal belongings and his staff is fabulous.

SALLY B.  |  Expérience générale 
Évaluation :
5

Wish the hours were longer so i could have gotten things after i got off my job. But the customer service was exceptional and i was so happy with the way i was treated.

Erin C.  |  Expérience générale 
Évaluation :
5

I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Drew M.  |  Premières impressions 
Évaluation :
5

Very clean location, very friendly and helpful employees.

Derek H.  |  Premières impressions 
Évaluation :
5

Great storage facility!

DAVID D.  |  Expérience générale 
Évaluation :
5

Great place

evelyn l.  |  Expérience générale 
Évaluation :
5

Great place

Owen G.  |  Expérience générale 
Évaluation :
4

Would put 5 stars and call it excellent but one thing.Got a letter saying I was overdue and was being charged 15 $where I made sure I told staff.Was given 3 day grace period after 8/22. Was out 8/23.

JASON F.  |  Expérience générale 
Évaluation :
5

David is very professional and courtesy!

Michael G.  |  Premières impressions 
Évaluation :
5

Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!

Mitzie M.  |  Premières impressions 
Évaluation :
5

We rented an indoor climate controlled space for almost two years. Our belongings were safe and we never had issues with bugs, rodents or humidity. Will definitely use this location again if needed.

Gary E.  |  Expérience générale 
Évaluation :
5

well-run facility. I maintained three storage units for many years and never had a problem.

JONATHAN K.  |  Expérience générale 
Évaluation :
4

Our small space was supposed to climate controlled, however, it was very hot when the sun was coming in the windows in front of our space. Not sure I'd consider it well climate controlled.

LINDA H.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

matthew b.  |  Premières impressions 
Évaluation :
5

Very good experience. Will use this facility when needed in the future.

Connie w.  |  Expérience générale 
Évaluation :
5

Merci

tyeesha w.  |  Premières impressions 
Évaluation :
2

I reserved a 10x10 unit. Upon arrival, I was assigned two 5x10 units. The system was down causing significant delays. My moving anxiety was elevated. Aubrey gave good service.

Don W.  |  Premières impressions 
Évaluation :
2

had difficulty closing the account to do travel for my work. told me that I had to be in person to close the account. Account closing could have been accomplished without being in person.

sean m.  |  Expérience générale 
Évaluation :
5

Very kind and helpful employees

Tawny S.  |  Premières impressions 
Évaluation :
5

I will use them again!

Aisha H.  |  Expérience générale 
Évaluation :
5

The facility has been very good to me. Won't go anywhere else.

beverly n.  |  Expérience générale 
Évaluation :
5

Wonderful experience.

joyce c.  |  Expérience générale 
Évaluation :
5

My belongings were safe and in perfect condition when I moved out of the storage unit. It was easy to access and the site was well taken care of.

Leslie R.  |  Expérience générale 
Évaluation :
5

The service was great.

Margaret & Mark s.  |  Premières impressions 
Évaluation :
5

Curteous and friendly staff

karen g.  |  Expérience générale 
Évaluation :
5

Nice and helpful staff.

Justin M.  |  Expérience générale 
Évaluation :
5

Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

Sharla S.  |  Expérience générale 
Évaluation :
5

Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

tonya y.  |  Premières impressions 
Évaluation :
5

Very impressive free storage for flood victims for 30 days.

greg c.  |  Premières impressions 
Évaluation :
5

Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

Ryan D.  |  Premières impressions 
Évaluation :
5

Professional, friendly, compassionate and helpful staff.

Patricia S.  |  Expérience générale 
Évaluation :
5

I have used uhaul in the past and every time I'm treat it like I'm one of there best customer. I will used them again in my future.

Chris M.  |  Premières impressions 
Évaluation :
5

Very kind staff

Tywan S.  |  Expérience générale 
Évaluation :
5

Very Friendly and helpful staff. Safe and clean facilities

Patricia H.  |  Expérience générale 
Évaluation :
5

David has taken care of this account from day one , He and his staff are wonderful to work with

ANTHONY C.  |  Expérience générale 
Évaluation :
5

Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

Tamra B.  |  Expérience générale 
Évaluation :
5

Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

Cree A.  |  Expérience générale 
Évaluation :
5

Very helpful

tammy B.  |  Expérience générale 
Évaluation :
5

ok

john o.  |  Expérience générale 
Évaluation :
4

Nice

BRAD O.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

lara t.  |  Premières impressions 
Évaluation :
5

Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

Norm M.  |  Expérience générale 
Évaluation :
5

Staff was great, friendly and very helpful.

vanessa m.  |  Premières impressions 
Évaluation :
5

1

ronald c.  |  Premières impressions 
Évaluation :
2

The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

WILL G.  |  Expérience générale 
Évaluation :
5

Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

RICK O.  |  Expérience générale 
Évaluation :
5

Great staff

Loretta M.  |  Expérience générale 
Évaluation :
5

I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

Melissa P.  |  Expérience générale 
Évaluation :
5

Good storage experience.

JEFFREY M.  |  Expérience générale 
Évaluation :
5

Merci.

James P.  |  Expérience générale 
Évaluation :
5

Aucun

Madilyn D.  |  Expérience générale 
Évaluation :
5

Staff answers questions, and solves issues without needing the manager...

Norm M.  |  Expérience générale 
Non reviews have been submitted for this location.

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