Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

8 516 évaluations

5140 S 103rd E Ave   Tulsa, OK 74146
(Hwy 169 & 51st St)

(918) 663-2845

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(918) 663-2845

5140 S 103rd E Ave
Tulsa, OK 74146
(Hwy 169 & 51st St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Reserved for pick up in BA but truck not there at time of pick up. The 51st street was time consuming and did not keep the same mileage and time allowances that BA set at time of reservation. Was pleased with truck performance.

jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy G.  |  Expérience générale 
Évaluation :
5

Great store. An improvement that would be nice is seating for 3-4 people waiting to rent equipment. Otherwise great store. Rented from them 2X and other stores in Tulsa, OKC and Albuquerque.

Dennis R. 
Évaluation :
1

Was asked when I would be moving in, I stated I would be that night I booked the storage unit, and I was assured they would make sure No trucks would be blocking my unit, I go pack up a 26' Uhaul and drive it all the way to Tulsa to unload it and there is a truck blocking my whole unit about 6 inches from the door so there was absolutely no way to get into it, having to drive all the way back up there now just to unload my truck finally. Way to many trucks and not enough room for them to park them so they are blocking tons of units, not only mine was blocked

Austin R.  |  Premières impressions 
Évaluation :
4

Stephen was very helpful! I appreciated his help!

dana R. 
Évaluation :
5

The smoothest/quickest rental around town. Merci les gars!

Isaac C. 
Évaluation :
2

I tried to do online check and avoid the many people but could not do that. The code said good but doors required a card for entry and doing online I has no code. I did not access and I left unhappy and disappointed. The process sucked and was confusing and never again.

Joy H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Sofia was amazing, here customer skills are one in a million.

seleste Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRILBA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELIA W. 
Évaluation :
5

Fast convenient service. In and out in no time.

JUDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xuan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP B. 
Évaluation :
5

Very quick and efficient

Jack C. 
Évaluation :
3

Customer service at check in Bixby location was not friendly.

yolanda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROAH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIETRICH B. 
Évaluation :
5

Always use this location. Customer friendly.

Neil L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D.  |  Premières impressions 
Évaluation :
2

Don't overcharge your costumers

Alberto G. 
Évaluation :
5

Swift service...nice employees that were knowledgeable and efficient!

James E. 
Évaluation :
5

I've been moving over the past month and have utilized this location as well as another in Arkansas. The location is top notch!

James O. 
Évaluation :
5

Nothing more

DAVID H. 
Évaluation :
1

The trucks alignment had severe issues making the drive feel very dangerous.

Deniz A. 
Évaluation :
5

The mobile drop off was confusing, I would recommend the website not allowing you to "continue" until you watch the video first. I dropped the key in the box before I realized there were pictures to take. But I love this U-Haul location, my fourth time in probably seven years. Very consistent. Thank you.

Jeremiah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew M.  |  Expérience générale 
Évaluation :
4

Have more front desk help.

Alvin T. 
Évaluation :
5

They let me rent out a pick up truck even though they had a tight schedule with it.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl M. 
Évaluation :
5

Your mobile rental was a terrible experience. I have done it before successfully but this time it was filled with errors and constantly timed out. I was never able to do mobile rental or drop off

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE R.  |  Premières impressions 
Évaluation :
4

Rental fees are too expensive per month. Had to sale things I was happy to own in order to rid the storage costs. 105 per month for 5'x10' of space. Ridiculous

Matthew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candra R. 
Évaluation :
4

Overcharged for 2 days while I only reserved and used 23 hours. Air Conditioning on the truck didn't work.

Dale C. 
Évaluation :
2

What's the point of reserving something if it's not going to be available? I reserved a motorcycle trailer far ahead of time, but come the day of the move, it was not available. Now I have to make an additional trip with additional gas and coordinate getting both my motorcycle and my car to the same place; I will NOT be using uhaul again for this. Additionally, the staff, while overall friendly and helpful to the best of their ability, was also incredibly overworked; more staff was 100 % necessary.

Morgan B. 
Évaluation :
5

Great Service!!

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob I. 
Évaluation :
5

Key drop needs to be a little more noticeable. Maybe also place a notice on the front door to let people know where they key drop is or provided instructions when dropping off your uhaul using your phone. We weren't the only ones looking for it. When uhauls are 5 to 6 deep in the return line it was easy to overlook.

Ashley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica L. 
Évaluation :
5

I have returned 4 trucks here in 2 months, no problems.

Theodore K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

I can't think of anything to make it better.

David M. 
Évaluation :
3

People that work there Just expect the customer to know what they want you to do and when they finally let you know they say it very rudely. Not a good experience at all with your company.

MARK M. 
Évaluation :
5

N/a

Dorian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI G. 
Évaluation :
4

Maybe a special for in town movers!

amber B. 
Évaluation :
1

Front desk lady was rude and didn't care to help at all. I was promised a reimbursement for troubles and she didn't give two ***** to help me out. She didn't care at all and ruined the whole experience and overall reputation of u-haul for me.

Gus H. 
Évaluation :
5

Very friendly and helpful

Michael P. 
Évaluation :
5

Quick check in and they had the vehicle ready to go when I walked out. Check out on my phone made it super easy to turn in the vehicle.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
4

I had to go to a tire shop in stillwell , tire was down to 15 lb says to be 80 lb

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE B. 
Évaluation :
4

The GM was a Dick. I never write reviews or comments either.

Meredith E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM N. 
Évaluation :
5

The truck did the job. Nothing else to say

Lyle C. 
Évaluation :
4

No comments--everything was in order. I appreciate the business hours being extended during the week--it gave me time to return the trailer the same day.

gavin T. 
Évaluation :
3

I filled up the gas tank and cost 91 dollars. I was later told that I had to leave the gas where it was when I picked it up which was below a quarter tank. The lady was very rude and didn't explain this to me prior to getting keys. Even more rude when I brought it back. If she would have been more engaged in telling me what was expected instead of throwing the keys at me and saying it's around the corner, maybe I would have brought it back on empty like I picked it up.

Senaca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bassam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vINCE M. 
Évaluation :
5

David Hays is an outstanding owner and he has an exceptional staff. Great rental experience.

Ty R. 
Évaluation :
5

Owner was so nice & helpful, will definitely use them again!

Cathy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Tbh the customer service was awsome. The front desk lady kept everything calm and collected when there was a rush of 6 people in line. The mechanic was super helpful in replacing the wire connection from my truck make it compatible to the trailer. Everyone was super friendly and it was a good experience and I'll definitely be using them in future!

Brent N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
1

Customer service was very poor, employees was very unfriendly. Very disappointing

Baron L. 
Évaluation :
5

Very helpful

EDWIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISITIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
5

At first, I was upset U-Haul switched my pickup location without telling me. But then the owner helped smooth everything out and really helped me out. Quick and easy

Jay G. 
Évaluation :
5

Nothing, I've been renting for years from this location and always get courteous and helpful employees. The check in and out procedure is always smooth!

george L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

sad I think the worker that worked out side when, we checked our truck in was on drugs. he refused to help my husband unhook the trailer. he said we had to pay him 20 dollars in cash. and they where very dishonest concerning gas that was in the truck and the state the truck was turned in. we clean and swept out the truck with a broom

DARCIA A. 
Évaluation :
4

The truck was out of alignment and pulled right. Once loaded with crosswind, this issue was exacerbated and made for a bad travel experience.

David J. 
Évaluation :
5

I have no complaints. The staff was very warm and courteous. They conducted themselves in a very professional and business like manner.

brenda W. 
Évaluation :
1

1. the service man i believe was on drug. told my husband he had to give him 20 cash before he could unconnect the car from the trailer.my husband told him no he was not paying him anything and that was his job. then we get a bill saying we did not clean the truck out and that was not true. we even used a broom to make sure we got out everything. and then he was not truthful about the amount of gas w brought back in the truck. i told me husband, we should have gave the man the 20 dollars in cash. at least we would have saved about 22 dollars. #liveandlearn

DARCIA A. 
Évaluation :
5

The employee that checked the truck in couldnt believe that I was rented a truck in such a condition.So I belive one of the managerstook that truck offline for a windshield replacement,which was a great thing.

Charles W. 
Évaluation :
5

Roah helped me with my reservation and pick up. She was professional and knowledgable. She made my move easy.

Sherry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GHASAN A. 
Évaluation :
5

I think it was a great experience

Luis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew K. 
Évaluation :
5

Although the online reservation process was cumbersome and frustrating, my experience at the location more than made up for it. As we were waiting (we arrived early), my wife and I were talking about how we could have done things different, and Julie spoke up and offered helpful suggestions. She was great! The checkout process was great too. When we brought the truck back, we were greeted with a smile and friendly greeting. Nice people!

Jason K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pauline D. 
Évaluation :
3

It was the normal U-Haul experience. The person helping me wasn't rude but didn't go out of his way to provide great service. Typical U-haul.

CLYDE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

When we picked up truck the system was down but the employee did a great job getting the line worked thru quickly .

John R. 
Évaluation :
1

I was over charged. Plus your web site was down to self check in. I am filing with my bank as well.

VALERIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL S. 
Évaluation :
3

They were extremely busy. I didn't get to discuss the low fuel. It appeared to be 1/4 of a tank for me, but they changed me $30 fueling fee and $14,7 for gas. I just put $40 in the tank and wished I would have waited to fully get the truck checked in. I wouldn't suggest dropping off. Unless your ok with extra charges.

LANORA A. 
Évaluation :
3

I was frustrated with the experience and the staff working, that said, things worked out. Made a reservation online based on needs, availability and location. The morning of the rental, my location changed, twice. I showed up to the original location and was told to pay the higher price for a bigger truck, though my reservation was accepted based on truck availability. There just happened to be a truck of the size we needed, returned and seemed put out they had to flip it on a faster timeline than they wanted to do. With every UHaul experience, there's always something and no one seems to be in a pleasant mood.

Andrew F. 
Évaluation :
5

A++

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakia M.  |  Expérience générale 
Évaluation :
5

Staff is always very helpful!

NEIL C.  |  Premières impressions 
Évaluation :
3

I didn't get any info about the facility not did I get the correct storage building. I was charged more than I had on my reservation.

Rachel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Expérience générale 
Évaluation :
5

The guys where really nice I really appreciate uhaul for being friendly

Takisha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelle W.  |  Online Move In 
Évaluation :
5

The staff was amazing!!

Margaret W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

5 stars across the board! Only thing to make the experience better would be for uhaul personnel to perform the physical labor of placing my items in storage.

Samuel D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara P.  |  Expérience générale 
Évaluation :
2

Everything was stolen out of my storage unit. Does your employees round daily on the premises because I was notified 2 days AFTER (1/13/22). And considering all of the facts, this burglary looks like an inside job. Either a present employee or a past one.

REAGAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Expérience générale 
Évaluation :
5

Love their respect and courtesy of the customers as employees.

Aletha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agnela s.  |  Expérience générale 
Évaluation :
5

David helped us a lot after our unit got broke into he had no problem at all helping us with the bill and giving us a great discount on a truck to move our stuff out and into our new home!!

Jake W.  |  Premières impressions 
Évaluation :
3

U-Hauls late fee schedule violates the norms of decency. In my case I was out of town on a business trip. You charged me $30 late fee on a $129 invoice that was 20 days late. This figures out to about 445 per cent per annum. Usery rates by any definition. I called the manager to discuss this but he did not return my call. With our two companies in Arizona and California we have done tens of thousands of dollars per year with U-Haul. I have instructed our managers not to business with U-Haul at any of our locations in the future. J. Logan

Jim L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndii S.  |  Premières impressions 
Évaluation :
5

Muchas gracias por el exelente servicio

SERGIO D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F.  |  Expérience générale 
Évaluation :
5

I do not recall the name of the team member who helped me get checked in, but he was very. Imformative about answering any questions I had. Also went above and beyond explaining procedure of accessing the building via. Max security card.

Jonathon T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agnela s.  |  Premières impressions 
Évaluation :
5

The staff was excellent to work with I have multiple u- boxes in storage here so I’ve dealt with staff on several occasions and they are always great.

Lawrence R.  |  Expérience générale 
Évaluation :
5

My experience has always been amazing.

Nona S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey H.  |  Expérience générale 
Évaluation :
5

Great service!

Jo H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Haleigh L.  |  Expérience générale 
Évaluation :
1

Lock was left on the storage could not get in touch with anyone in enough time to get all moved in!

robyn w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas D.  |  Expérience générale 
Évaluation :
5

Awesome place and great service

JUAN s.  |  Expérience générale 
Évaluation :
2

There was a flood outside our unit. We were told when we set up storage by the older lady that works there that there is NO insurance on storage units and we were not able to put insurance on our unit. All my pictures of my kids were ruined and U-Haul told us if we had insurance that they would have covered our damages. That lady is sooo rude Everytime I come in and lied to me and my family. I refuse to come into the store anymore. You can't get pictures back, thanks. Also the lady said we had 24/7 storage access, so we had a fully loaded uhaul truck to load into the storage we rented and got there and it said storage hours on Sunday close early, so we couldnt even access our storage to unload, had to have the truck an extra day, had to sleep inside truck so none would steal it or our belongings because of your worker LIEING! I almost lost my job. You all should be ASHAMED of yourselves and your POOR customer service. Try treating customers like you would want someone treating your own family!

randall c.  |  Expérience générale 
Évaluation :
4

Everything went well but the door to the air conditioned storage area did not work for some time (stayed open). I would use U-Haul storage again!

Ernesto V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niral B.  |  Expérience générale 
Évaluation :
4

David and staff are great! They were always so helpful and went out of their way to help our move easier.

jennifer w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M.  |  Expérience générale 
Évaluation :
5

The owner himself was at the desk and could not have been more helpful. I almost don't want to say good things in case we need an extra unit and they become full.

Todd J.  |  Premières impressions 
Évaluation :
5

very helpful and accommodating for my last minute needs. thank you

Marla W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Asia T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarence M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iman W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE P.  |  Premières impressions 
Évaluation :
5

Have always been very nice and helpful, very friendly.

MARVA W.  |  Premières impressions 
Évaluation :
1

As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.

Stephen D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE H.  |  Expérience générale 
Évaluation :
5

Thanks for all the help and friendly service.

DONALD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTA Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R.  |  Online Move In 
Évaluation :
4

Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn't appreciate trucks being parked in front of my unit when I needed access after 7pm.

MICHELE K.  |  Expérience générale 
Évaluation :
5

Great people & service. Much Thanks 👍

Paul S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan P.  |  Premières impressions 
Évaluation :
5

Excellent

HUENENE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry-Pope S.  |  Expérience générale 
Évaluation :
2

The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.

Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandera A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D.  |  Premières impressions 
Évaluation :
5

You have a great staff at this location.

JL K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Expérience générale 
Évaluation :
5

Thank you for the good service and support with our storage!

mary r.  |  Expérience générale 
Évaluation :
2

Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say " let me get my mgr" then he was always unavailable. Very frustrating.

Erin H.  |  Expérience générale 
Évaluation :
5

I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.

Angela S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHES F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william w.  |  Expérience générale 
Évaluation :
4

It's a nice facility but I think the storage units are just a little over-priced.

DARRELL N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Was very friendly and helpful. Even clean a truck for us. I would give it 10 stars if I could.

william w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.

CHES F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H.  |  Expérience générale 
Évaluation :
5

Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!

sherry p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom t.  |  Premières impressions 
Évaluation :
3

Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I'm glad it was fixed but hope it never happens again.

WADE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa m.  |  Expérience générale 
Évaluation :
5

Shelby was a delight to work with. You should be proud to have her as an employee of your company.

Jimmy B.  |  Expérience générale 
Évaluation :
3

The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.

Melissa A.  |  Expérience générale 
Évaluation :
5

Great experience!

Mental Health A.  |  Premières impressions 
Évaluation :
5

Ability to read customers, knowledge of product, attentiveness and communicated clearly.

LISA M.  |  Premières impressions 
Évaluation :
5

Staff that rented to us was exceptionally helpful!

JAN E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B.  |  Premières impressions 
Évaluation :
5

Very helpful staff Thank you

leah b.  |  Premières impressions 
Évaluation :
1

I had trusted the facility to be secure with cameras and monitored access and placed decades of my irreplaceable photos, documentation of military service, coin collection materials, a small heavy safe with coins, camping items and boxes of office materials and financial records for years plus much more. U-Haul advertises its locks as great security BUT the thieves wiped me out despite this lauded and false security. Came through the locked door with the "great" lock. Cameras were apparently useless..

ROLAND F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY S.  |  Expérience générale 
Évaluation :
2

Cars and trucks blocking drives and exits. Trash and old tires in drive isles When I started my rental the counter woman was rude and short tempered. My unit had trash in it . I set the trash in the drive isle and 3 weeks later it was still in the drive isle . Overhead door very difficult to raise . Slide locking mechanism very difficult to open my wife could not open it. Overall poor facilities.

Al A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R W.  |  Premières impressions 
Évaluation :
5

We'll be using again when needed.

Andrew E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn C.  |  Premières impressions 
Évaluation :
5

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Matthew H.  |  Premières impressions 
Évaluation :
4

The Manager David responded well to an issue I had He provided several solutions which I was pleased with He also checked periodically to make sure everything was going good. The staff weather in the store or seeing them working around the facility were friendly some greeted by a hello or wave or friendly gesture smile etc. The facility in or out were kept up and loved the cleaning lady always happy and constantly cleaning whenever I saw her. I liked the extra security measures in addition to your locks, swiping in and out , the lighting , and even the ear piercing alarm when it went off occasionally. It was a bit pricey for me but the cleanliness and security made it worth it. I would recommend this Uhaul facility at 51st and Hwy 169 to family and friends.

Hazel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonula R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamesha l.  |  Expérience générale 
Évaluation :
2

Your staff is rude in all three locations I visited. They all acted like they were doing me a big favor just to let me speak with them. I am the client not the tax collector. I am paying you money not collecting money. Your staff needs a lesson in common customer service. The unit I rented had not been cleaned out and there was trash and debris still in the storage room. The only polite person on the site was the courteous young man that accepted the rental van. My son worked at your location many years ago during his sophomore year of college. He told me on many occasions how rude your staff was . I have witnessed this firsthand now. I will not in good consciences recommend your location to anyone.

Al A.  |  Premières impressions 
Évaluation :
4

Very good facility. Staff was generally friendly and helpful depending upon who was working. We did have recurring issues with the card access but the staff worked with us every time to resolve it. Would definitely rent a storage unit here again.

HILTI- Joe V.  |  Expérience générale 
Évaluation :
1

My experience at this facility was the worse. I wouldn't recommend this place to no one. My things were stolen out of my storage and I was not notified of this happening. The worse experience ever.

Chonte B.  |  Expérience générale 
Évaluation :
5

Thank you to David the GM he has been very helpful!

Aleyia S.  |  Expérience générale 
Évaluation :