Keep the truck near instead of 2 blocks away! There was no one to bring the truck near the main store entrance even after requesting to do so! Had to walk back and forth to look for the truck and then back again to get the keys after checking in from the phone!Deep G.
Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169
Pour nous contacter
Tulsa, OK 74146
(Hwy 169 & 51st St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I went to the U-Haul location at 3500 S Sheridan where they were supposed to have a Truck waiting for me to rent. When I arrived there they knew nothing about my reservation and they seemed very uninterested in helping me. So I drove over to the 51st and 169 location and they were very helpful, very professional and had me fixed up with a truck in just a few minutes.WILLIAM K.
Le client n'a pas laissé de commentaire.Deborah K.
Le client n'a pas laissé de commentaire.Iman W. | Premières impressions
Uhaul's computer system was running slowly, but the attendant handled the situation very well.Casey N.
Le client n'a pas laissé de commentaire.Zachery R.
This was the second time this month that I had to rent a U-Haul, very professional service from check in to check out, way to go, keep up the great work.Carolyn C.
Le client n'a pas laissé de commentaire.MARQUITA M.
Le client n'a pas laissé de commentaire.VICTORIA C.
Customer service was awesome. The guys were helpfu, polite, and got the job done like clockwork. AwwesiJonathan F.
Le client n'a pas laissé de commentaire.Perci P.
Le client n'a pas laissé de commentaire.Kathleen P.
Charged 40+ dollar in fees that were not applicable and i cant get a person on the phone to fix itNathaniel E.
Fleet is getting old, needs updateJohn B.
Nothing. It was smooth and easy!STUART M.
The young lady who helped me was the bestSteven B.
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.Christin H.
This is the second time recently that we rented from U-Haul at this location and again the customer service level was excellent. Rowa was a joy to work with.SYLVIA K.
Service at check in and check out was exceptional and extremely efficient. Best location I have ever used to rent a uhaul.Gregory P.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Matthew E.
the entire crew at this location were great.WAYNE S.
Very professional from pick-up to drop off. Thanks for a great experience.Carolyn C.
Le client n'a pas laissé de commentaire.TOMMY L.
Le client n'a pas laissé de commentaire.GENE C.
Le client n'a pas laissé de commentaire.Joshua M.
Great customer service!Darin S.
They were very professional with check in and check outMichele H.
Le client n'a pas laissé de commentaire.Claude J.
Le client n'a pas laissé de commentaire.Zelda S.
Excellent serviceRAMON Q.
Le client n'a pas laissé de commentaire.EHAB S.
Le client n'a pas laissé de commentaire.HEATHER B.
Le client n'a pas laissé de commentaire.Stacie C.
Le client n'a pas laissé de commentaire.NEIL M.
I understand we were late couple hours returning uhaul and the gentleman that called me was very rude and angry talking to me. Didn't ask me why or anything just started talking to me very uglySylvia D.
Le client n'a pas laissé de commentaire.Kenneth W.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.FRANKLIN T.
Everything was great except there were loose lug nuts on one of my wheels. Steven Reed (great guy) was quick to fix and proceed to check all wheels for safety. This location deserve 5 stars.David H.
I can't think of a thing. You all were great to work with!LINDA E.
Le client n'a pas laissé de commentaire.June S. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy M.
Pick up and hook up went fine.Young gentleman was very nice. The return about 7hours later ( on a 24 hour rental ) was the opposite. Rude and fail language. The trailer was returned as received,a little Dusty, not dirty. He disagreed,but with foul language. I discussed it with the agent in the office. I am not pleased .RALPH S.
The blinker did not reset automatically after turning a corner.JUNE S.
I was told that I could drop off the truck at any location either neighborhood or corporate store. Once I drove all day and unloaded the truck I wasted 2 hours driving to 3 different locations because 1 location was no longer a haul, the other wasn't listed as the drop off location, and the final location where I finally dropped off to avoid a fee wasn't open and keys were locked in the truck. Main issue is don't tell people that you are going to leave the drop off location open so you can drop at any location, then enter a location that it has to be dropped off at without notifying customer.Charles G.
The entire experience was exceptional. The staff was friendly, professional and provided above and beyond customer service. I am thoroughly pleased and impressed.SYLVIA K.
Le client n'a pas laissé de commentaire.Larry T.
The cab of the truck smelled like cigarette smoke. But other than that, all was good.JENNIFER S.
We feel the fuel charge was not correct but not going to protest it.JOHN R.
Le client n'a pas laissé de commentaire.TOHRION D.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Le client n'a pas laissé de commentaire.david h. | Premières impressions
Counter help agent was helpful as she collected the items I pre-ordered. It would've been nice if the items were already collected and ready to go. Also, no one offered to acquaint me with the vehicle. As a Uhaul newbie, that would've been a nice service.Dawn S.
Le client n'a pas laissé de commentaire.NICHOLAS K.
Le client n'a pas laissé de commentaire.JORGE L.
Went wellStephen K.
Le client n'a pas laissé de commentaire.Sharon J.
Le client n'a pas laissé de commentaire.IVY V.
My sister was just a couple minutes late and a lady employee was on her phone blatantly saying mean things to my sisters about them being late. It was really unprofessional and made them upset.Ashleigh M.
Front desk could be more friendly/professionalASHLEY K.
Uhaul leaked water all over my furniture and boxes.RACHAEL A.
I ordered a hitch to be installed on my suv. When I arrived at the scheduled appointment, my hitch was not there. I was told to come back on Monday which was unacceptable since I had plans to be in Florida by Sunday. So I was given a 15 ft truck (for the same price I would've paid to have the hitch installed and a 5x8 trailer attached). So we were able to leave as planned. However, that also meant we were having to drive two vehicles and pay for gas twice as much. I'm very unhappy about that and feel my gas purchases for the truck should be comped. And I'm sure they won't be. So not thrilled with the whole experience at all.TED B.
Le client n'a pas laissé de commentaire.Tom R.
Le client n'a pas laissé de commentaire.DANIEL D.
Le client n'a pas laissé de commentaire.Maleyah H.
3 members of out family has moved in the past 30 days and this location was the best.Suzan R.
Le client n'a pas laissé de commentaire.David D.
It took me some time figure out where to drop off the truck key... the uhaul app didn't mention where it was located and there were too many trucks that were kind of blocking the view to the key drop off section... luckily after 10 minutes of searching, I located it.Avedis T.
Le client n'a pas laissé de commentaire.josh g. | Expérience générale
Le client n'a pas laissé de commentaire.NICOLE P. | Premières impressions
Not sure there is anything.BROOKE H.
Le client n'a pas laissé de commentaire.Brian A.
Le client n'a pas laissé de commentaire.Everett W.
Le client n'a pas laissé de commentaire.Peter H.
Jennifer was very helpful and explained the process. I'm happyJane R.
Rented a car dolly upon trying to strap the car we noticed a bad strap that broke we Had to then get the car towed and they still made me pay for the broken dolly. Poor customer service and will not return.Alex W.
It was the oldest 4x8 enclosed rusty trailer they had, after getting home to start loading found a license plate lite had a broken wire. All of the employees were helpful and easy to get things done. Merci.Leroy F.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Luis H.
David the manager of this location is very professional and goes above and beyond to help his customers.Mary A.
I turned in my equipment but was still charged extra dayDavid F.
The muffler sounded like it had a hole in it so it was extremely loudDayton M.
Le client n'a pas laissé de commentaire.Nicholas C.
Le client n'a pas laissé de commentaire.THOMAS N.
Le client n'a pas laissé de commentaire.Robert D.
The people who helped me were very professional and great to work with.Todd P.
Le client n'a pas laissé de commentaire.Wrany S.
The owner was rude and talked about how I must not have money because I didn't want to pay the 100 deductible. I was extremely rude to other customers while I was in there talking about how they must not listen. I will never be back to this location.Stefany R.
Le client n'a pas laissé de commentaire.PETER G.
Le client n'a pas laissé de commentaire.HUNTER S.
Le client n'a pas laissé de commentaire.Brad S.
I was impressed when dropping off the trailer. Two employees were at the trailer immediately, I didn't have to wait to unhook or obtain my printed receipt. They were kind, considerate and helpful.STEPHEN S.
Have always been very nice and helpful, very friendly.MARVA W. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela M.
Everything was easy! I even told my wife how great the on line request system was the best laid out web site I have used! Easy to use! Employees at this location were all friendly and efficient! Great experience!Brian R.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.Robert P.
Great effort despite troubles with the POS software. Kudos to everyone.JOHN W.
I was impressed with the kindness of the staff and the impeccable customer service! The price per mile is really high, but that's not this locations fault.Matthew G.
Le client n'a pas laissé de commentaire.Sheldon S.
As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.Stephen D. | Expérience générale
Satisfy customerDenise P.
We rented a trailer and scheduled it for pick up in broken arrow. When we got there, they didn't have the trailer. They had to locate it at another store and sent us to 51st and hwy 169. When we got there, they had the trailer but it took us driving around the lot to find it. Then the tail lights didn't work so they had to fix them. Took us over an hr from start to finish (BA to 51st to leaving) to get the trailer we rented and get on the road. This is the 2nd time in a month that we've rented a trailer, gone to pick it up and it wasn't there and we had to drive all over town to find one.Scott R.
Le client n'a pas laissé de commentaire.CONNIE H. | Expérience générale
Thanks for all the help and friendly service.DONALD S. | Expérience générale
Le client n'a pas laissé de commentaire.MARTA Y. | Expérience générale
Le client n'a pas laissé de commentaire.Angela T. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly R. | Online Move In
Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn't appreciate trucks being parked in front of my unit when I needed access after 7pm.MICHELE K. | Expérience générale
Great people & service. Much Thanks 👍Paul S. | Expérience générale
Le client n'a pas laissé de commentaire.Alan P. | Premières impressions
ExcellentHUENENE H. | Premières impressions
Le client n'a pas laissé de commentaire.Sherry-Pope S. | Expérience générale
The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.Robert C. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandera A. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS D. | Premières impressions
You have a great staff at this location.Jerry K. | Expérience générale
Le client n'a pas laissé de commentaire.Chris H. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa B. | Expérience générale
Thank you for the good service and support with our storage!mary r. | Expérience générale
Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say " let me get my mgr" then he was always unavailable. Very frustrating.Erin H. | Expérience générale
I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.Angela S. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle D. | Premières impressions
Le client n'a pas laissé de commentaire.MARION P. | Premières impressions
Le client n'a pas laissé de commentaire.CHES F. | Expérience générale
Le client n'a pas laissé de commentaire.Martha D. | Premières impressions
Le client n'a pas laissé de commentaire.william w. | Expérience générale
It's a nice facility but I think the storage units are just a little over-priced.DARRELL N. | Expérience générale
Le client n'a pas laissé de commentaire.John R. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas B. | Expérience générale
Le client n'a pas laissé de commentaire.David B. | Expérience générale
Was very friendly and helpful. Even clean a truck for us. I would give it 10 stars if I could.william w. | Premières impressions
Le client n'a pas laissé de commentaire.Don H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.CHES F. | Premières impressions
Le client n'a pas laissé de commentaire.Mike H. | Expérience générale
Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!sherry p. | Premières impressions
Le client n'a pas laissé de commentaire.karen g. | Expérience générale
Le client n'a pas laissé de commentaire.Rick S. | Premières impressions
Le client n'a pas laissé de commentaire.tom t. | Premières impressions
Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I'm glad it was fixed but hope it never happens again.WADE W. | Expérience générale
Le client n'a pas laissé de commentaire.teresa m. | Expérience générale
Shelby was a delight to work with. You should be proud to have her as an employee of your company.Jimmy B. | Expérience générale
The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.Melissa A. | Expérience générale
Great experience!Mental Health A. | Premières impressions
Ability to read customers, knowledge of product, attentiveness and communicated clearly.LISA M. | Premières impressions
Staff that rented to us was exceptionally helpful!JAN E. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL M. | Premières impressions
Le client n'a pas laissé de commentaire.Jimmy B. | Premières impressions
Very helpful staff Thank youleah b. | Premières impressions
I had trusted the facility to be secure with cameras and monitored access and placed decades of my irreplaceable photos, documentation of military service, coin collection materials, a small heavy safe with coins, camping items and boxes of office materials and financial records for years plus much more. U-Haul advertises its locks as great security BUT the thieves wiped me out despite this lauded and false security. Came through the locked door with the "great" lock. Cameras were apparently useless..ROLAND F. | Expérience générale
Le client n'a pas laissé de commentaire.Ron C. | Premières impressions
Le client n'a pas laissé de commentaire.MARY S. | Expérience générale
Cars and trucks blocking drives and exits. Trash and old tires in drive isles When I started my rental the counter woman was rude and short tempered. My unit had trash in it . I set the trash in the drive isle and 3 weeks later it was still in the drive isle . Overhead door very difficult to raise . Slide locking mechanism very difficult to open my wife could not open it. Overall poor facilities.Al A. | Expérience générale
Le client n'a pas laissé de commentaire.R W. | Premières impressions
We'll be using again when needed.Andrew E. | Expérience générale
Le client n'a pas laissé de commentaire.Robyn C. | Premières impressions
The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.Matthew H. | Premières impressions
The Manager David responded well to an issue I had He provided several solutions which I was pleased with He also checked periodically to make sure everything was going good. The staff weather in the store or seeing them working around the facility were friendly some greeted by a hello or wave or friendly gesture smile etc. The facility in or out were kept up and loved the cleaning lady always happy and constantly cleaning whenever I saw her. I liked the extra security measures in addition to your locks, swiping in and out , the lighting , and even the ear piercing alarm when it went off occasionally. It was a bit pricey for me but the cleanliness and security made it worth it. I would recommend this Uhaul facility at 51st and Hwy 169 to family and friends.Hazel P. | Expérience générale
Le client n'a pas laissé de commentaire.Shonula R. | Expérience générale
Le client n'a pas laissé de commentaire.tamesha l. | Expérience générale
Your staff is rude in all three locations I visited. They all acted like they were doing me a big favor just to let me speak with them. I am the client not the tax collector. I am paying you money not collecting money. Your staff needs a lesson in common customer service. The unit I rented had not been cleaned out and there was trash and debris still in the storage room. The only polite person on the site was the courteous young man that accepted the rental van. My son worked at your location many years ago during his sophomore year of college. He told me on many occasions how rude your staff was . I have witnessed this firsthand now. I will not in good consciences recommend your location to anyone.Al A. | Premières impressions
Very good facility. Staff was generally friendly and helpful depending upon who was working. We did have recurring issues with the card access but the staff worked with us every time to resolve it. Would definitely rent a storage unit here again.HILTI- Joe V. | Expérience générale
My experience at this facility was the worse. I wouldn't recommend this place to no one. My things were stolen out of my storage and I was not notified of this happening. The worse experience ever.Chonte B. | Expérience générale
Thank you to David the GM he has been very helpful!Aleyia S. | Expérience générale
Rented for four years and never had to worry about my things. Appreciated the customer service when needed. Easy payment method on user-friendly website.SONIA M. | Expérience générale
Any time I went into the office/store, there was always a line and never enough employees to help out. (The last time I left and went to Home Depot to buy boxes.) They were lined up to the door and only one person helping customers. Other three people were trying to find out what was wrong with something. Help your customers first.CINDY S. | Expérience générale
I CAN SAY THE STAFF WAS FRIENDLY EXPLAINED EVERY THING I NEEDED TO KNOW THANK U AGAINconstance c. | Expérience générale
The people there are very nice and helped me with all of my needsDavid G. | Premières impressions
Reservation confirmed however at check in reservation could not be located. After creating new reservation the old one suddenly appeared. The wrong credit card was charged for billing. TerribleTamytrea C. | Premières impressions
while my oldest son was sleeping It rained in the uhaul and got all over him. He woke up to his head being wet. Also the motor sounded like it had a miss in it making it burn more gas.Roland B. | Premières impressions
Good serviceRonald H. | Premières impressions
AucunDAN W. | Expérience générale
Mold grew on furniture in one of my unitsTawny S. | Expérience générale
The storage was cleaned up and the elevator helped me a lot.KEMI A. | Expérience générale
Spent almost 2 hours trying to get help because we couldn't access our storage. We have a full truck we need to unload so we can load remaining items. We need to be out bt noon today.Corissa H. | Premières impressions
The equipment was great! Even through the terrific snow storm we had to endure thanks guys!!Alberto S. | Premières impressions
My storage unit was infested with rodents. Their urine and feces were on everything I own. Several boxes of bedding and towels were completely ruined. Everything else had to be sterilized.Nicholas D. | Expérience générale
This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.Gary E. | Premières impressions
Always helpful and friendlymonique h. | Expérience générale
David Hays is one of the best General Manager's I have ever known. Always quick and ready to address any concerns I had when moving or storing my personal belongings and his staff is fabulous.SALLY B. | Expérience générale
Wish the hours were longer so i could have gotten things after i got off my job. But the customer service was exceptional and i was so happy with the way i was treated.Erin C. | Expérience générale
I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank youDrew M. | Premières impressions
Very clean location, very friendly and helpful employees.Derek H. | Premières impressions
Great storage facility!DAVID D. | Expérience générale
Great placeevelyn l. | Expérience générale
Great placeOwen G. | Expérience générale
Would put 5 stars and call it excellent but one thing.Got a letter saying I was overdue and was being charged 15 $where I made sure I told staff.Was given 3 day grace period after 8/22. Was out 8/23.JASON F. | Expérience générale
David is very professional and courtesy!Michael G. | Premières impressions
Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!Mitzie M. | Premières impressions
We rented an indoor climate controlled space for almost two years. Our belongings were safe and we never had issues with bugs, rodents or humidity. Will definitely use this location again if needed.Gary E. | Expérience générale
well-run facility. I maintained three storage units for many years and never had a problem.JONATHAN K. | Expérience générale
Our small space was supposed to climate controlled, however, it was very hot when the sun was coming in the windows in front of our space. Not sure I'd consider it well climate controlled.LINDA H. | Expérience générale
The staff was extremely helpful and made everything very simple. Thank you to the entire staff.matthew b. | Premières impressions
Mercityeesha w. | Premières impressions
I reserved a 10x10 unit. Upon arrival, I was assigned two 5x10 units. The system was down causing significant delays. My moving anxiety was elevated. Aubrey gave good service.Don W. | Premières impressions
Very kind and helpful employeesTawny S. | Premières impressions
The service was great.Margaret & Mark s. | Premières impressions
I have used uhaul in the past and every time I'm treat it like I'm one of there best customer. I will used them again in my future.Chris M. | Premières impressions
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