Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

8 446 évaluations

5140 S 103rd E Ave   Tulsa, OK 74146
(Hwy 169 & 51st St)

(918) 663-2845

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(918) 663-2845

5140 S 103rd E Ave
Tulsa, OK 74146
(Hwy 169 & 51st St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Tbh the customer service was awsome. The front desk lady kept everything calm and collected when there was a rush of 6 people in line. The mechanic was super helpful in replacing the wire connection from my truck make it compatible to the trailer. Everyone was super friendly and it was a good experience and I'll definitely be using them in future!

Brent N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
1

Customer service was very poor, employees was very unfriendly. Very disappointing

Baron L. 
Évaluation :
5

Very helpful

EDWIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISITIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
5

At first, I was upset U-Haul switched my pickup location without telling me. But then the owner helped smooth everything out and really helped me out. Quick and easy

Jay G. 
Évaluation :
5

Nothing, I've been renting for years from this location and always get courteous and helpful employees. The check in and out procedure is always smooth!

george L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

sad I think the worker that worked out side when, we checked our truck in was on drugs. he refused to help my husband unhook the trailer. he said we had to pay him 20 dollars in cash. and they where very dishonest concerning gas that was in the truck and the state the truck was turned in. we clean and swept out the truck with a broom

DARCIA A. 
Évaluation :
4

The truck was out of alignment and pulled right. Once loaded with crosswind, this issue was exacerbated and made for a bad travel experience.

David J. 
Évaluation :
5

I have no complaints. The staff was very warm and courteous. They conducted themselves in a very professional and business like manner.

brenda W. 
Évaluation :
1

1. the service man i believe was on drug. told my husband he had to give him 20 cash before he could unconnect the car from the trailer.my husband told him no he was not paying him anything and that was his job. then we get a bill saying we did not clean the truck out and that was not true. we even used a broom to make sure we got out everything. and then he was not truthful about the amount of gas w brought back in the truck. i told me husband, we should have gave the man the 20 dollars in cash. at least we would have saved about 22 dollars. #liveandlearn

DARCIA A. 
Évaluation :
5

The employee that checked the truck in couldnt believe that I was rented a truck in such a condition.So I belive one of the managerstook that truck offline for a windshield replacement,which was a great thing.

Charles W. 
Évaluation :
5

Roah helped me with my reservation and pick up. She was professional and knowledgable. She made my move easy.

Sherry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GHASAN A. 
Évaluation :
5

I think it was a great experience

Luis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew K. 
Évaluation :
5

Although the online reservation process was cumbersome and frustrating, my experience at the location more than made up for it. As we were waiting (we arrived early), my wife and I were talking about how we could have done things different, and Julie spoke up and offered helpful suggestions. She was great! The checkout process was great too. When we brought the truck back, we were greeted with a smile and friendly greeting. Nice people!

Jason K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pauline D. 
Évaluation :
3

It was the normal U-Haul experience. The person helping me wasn't rude but didn't go out of his way to provide great service. Typical U-haul.

CLYDE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

When we picked up truck the system was down but the employee did a great job getting the line worked thru quickly .

John R. 
Évaluation :
1

I was over charged. Plus your web site was down to self check in. I am filing with my bank as well.

VALERIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL S. 
Évaluation :
3

They were extremely busy. I didn't get to discuss the low fuel. It appeared to be 1/4 of a tank for me, but they changed me $30 fueling fee and $14,7 for gas. I just put $40 in the tank and wished I would have waited to fully get the truck checked in. I wouldn't suggest dropping off. Unless your ok with extra charges.

LANORA A. 
Évaluation :
3

I was frustrated with the experience and the staff working, that said, things worked out. Made a reservation online based on needs, availability and location. The morning of the rental, my location changed, twice. I showed up to the original location and was told to pay the higher price for a bigger truck, though my reservation was accepted based on truck availability. There just happened to be a truck of the size we needed, returned and seemed put out they had to flip it on a faster timeline than they wanted to do. With every UHaul experience, there's always something and no one seems to be in a pleasant mood.

Andrew F. 
Évaluation :
5

A++

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
2

Make certain the staff does not have family interfering with the check in process

Steve F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
4

Nothing , everything was Good !

William D. 
Évaluation :
3

Front desk clerk needs some serious remediation in her customer service skills because she definitely left me less than impressed they way she went about handling my reservation.

Alfred B. 
Évaluation :
5

Good helpful people work there. Very efficient getting in and out.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK A. 
Évaluation :
3

The front desk lady doesn't seem to enjoy her work. Please look at your customer and have a smile will goes a long way.

Vu K. 
Évaluation :
5

No issues .

BRENT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maryssa C. 
Évaluation :
1

Worst customer service at this location will never rent again from this location and will not recommend to any friends or family. We rude agent.

Shif S. 
Évaluation :
4

Aucun

Jennifer D. 
Évaluation :
5

The trailer had 2 new tires on left side and two tires at the wear bars on the passenger side

Aaron W. 
Évaluation :
3

Vehicle was clean. However the steering wheel was crooked, if I straighten the steering wheel vehicle would pull right, hard. Staff was friendly, and the drop off crew was great.

Jorge J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh P. 
Évaluation :
5

The drop off at this location was very quick and simple. Staff were extremely courteous.

Erica P. 
Évaluation :
4

Make sure equipment such as dolly present if ordered and someone there to verify what is in truck when taken I ordered a dolly but wasn't in truck when I got to my destination and upon arrival they wanted to charge me for it when it was never present

Rhonda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

Nice service friendly customer service very pleasant Thank you. I will be rentie again from you guys.

Cynthia F. 
Évaluation :
4

Have rented at this location 5+ times. I was given a truck with less than 1/4 tank of gas. Within 5 miles I was getting low fuel indicator. I would prefer to pick up and return vehicles with full fuel. I put in more fuel than I started with. Perhaps that is their strategy, in light of high fuel prices. I did not like it.

Herbert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
5

Great customer service! Simple process on check out and check in! I definitely recommend and will use again!

landon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyssa F. 
Évaluation :
5

This was my first UHAUL experience. I am very pleased. The minute I walked into the door, to the last minute I dropped the truck off was great. Front counter staff was nice and very helpful (I didn't do too well working the website), and the gentleman who finalized everything when I dropped the truck off and greeted me at drop off was awesome. Moving is the of the dumbest thing a person can do, but using UHAUL was the best decision I made. Thanks all!

Austin R. 
Évaluation :
4

Pickup smelled of cigarette smoke which I am allergic to.

Judy C. 
Évaluation :
5

I think Uhaul is a fine organization! I used your service extensively in my move from CT to OK! And when springtime comes, your open trailers and therecrstes are fair!!! Keep up the good work! Uhaul!!! Jim Sehl 918 550 1898

James S. 
Évaluation :
4

I had an issue where the appliance dolly I had reserved two days prior was not available. This caused my move to be much more difficult. The truck worked fine but had a cracked windshield and some previous damage to the drivers side windshield pillar. Everyone that I came into contact with was very professional and polite. The staff at the UHaul location is why this stayed a 4 star review. Otherwise I would have rated it lower. The were very good help.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devon P. 
Évaluation :
5

Extremely helpful and knowledgeable. Friendly too

terry E. 
Évaluation :
5

More details about trailers. Like sounds, what to watch out for, and how to take off and on properly.

LARISHA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pamela C. 
Évaluation :
5

We HAD to drive to tjis location because we didnt reserve a 15ft truck. Had to hv it back by 7p. Told just put keys in drop box. ( a finger pointing out there somewhere?) At night. Didnt, couldnt find drop box. Did find 2 nice uhaul wrkrs. Personel wwere all great at the 2 stores. 1) on Sheridan to the 2) on 103rd. Great!

REGINA M. 
Évaluation :
5

Excellent service and knowledgeable employees!

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
3

GM was not very friendly. I said hello and tried to make conversation but he seemed unfriendly. I guess you don't have to be a very friendly person to move up the ranks. He could of been having a bad day too so take my experience with a grain of salt. This may not be an everyday type of thing. I have bad mornings too but If I could change one thing I would say being more friendly with customers is key.

Ruben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakia M.  |  Expérience générale 
Évaluation :
5

Staff is always very helpful!

NEIL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger E. 
Évaluation :
5

The original U-Haul location I was assigned (831 N Main Broken Arrow) refused to to let me drop off the trailer. They told me to take it to a second location 901 W New Orleans St Broken Bow, OK which also refused to let me drop off. I'm thankful that 51st location accepted it. It's not my job to balance the U-Haul inventory at $4 dollars a gallon

Joseph D. 
Évaluation :
1

I used the truck for 21 miles only. I paid $197.00. Drop off was at a location 5 miles away from where I picked up. Very upset.

Mckenzie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie H. 
Évaluation :
5

Great return experiene.

Vernon A. 
Évaluation :
5

Everything was good. I can't think of anything to improve on.

Arthur H. 
Évaluation :
5

I think the truck was pretty old.

Taras T. 
Évaluation :
3

I didn't get any info about the facility not did I get the correct storage building. I was charged more than I had on my reservation.

Rachel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Expérience générale 
Évaluation :
5

The guys where really nice I really appreciate uhaul for being friendly

Takisha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelle W.  |  Online Move In 
Évaluation :
5

The staff was amazing!!

Margaret W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

5 stars across the board! Only thing to make the experience better would be for uhaul personnel to perform the physical labor of placing my items in storage.

Samuel D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara P.  |  Expérience générale 
Évaluation :
2

Everything was stolen out of my storage unit. Does your employees round daily on the premises because I was notified 2 days AFTER (1/13/22). And considering all of the facts, this burglary looks like an inside job. Either a present employee or a past one.

REAGAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Expérience générale 
Évaluation :
5

Love their respect and courtesy of the customers as employees.

Aletha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agnela s.  |  Expérience générale 
Évaluation :
5

David helped us a lot after our unit got broke into he had no problem at all helping us with the bill and giving us a great discount on a truck to move our stuff out and into our new home!!

Jake W.  |  Premières impressions 
Évaluation :
3

U-Hauls late fee schedule violates the norms of decency. In my case I was out of town on a business trip. You charged me $30 late fee on a $129 invoice that was 20 days late. This figures out to about 445 per cent per annum. Usery rates by any definition. I called the manager to discuss this but he did not return my call. With our two companies in Arizona and California we have done tens of thousands of dollars per year with U-Haul. I have instructed our managers not to business with U-Haul at any of our locations in the future. J. Logan

Jim L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndii S.  |  Premières impressions 
Évaluation :
5

Muchas gracias por el exelente servicio

SERGIO D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F.  |  Expérience générale 
Évaluation :
5

I do not recall the name of the team member who helped me get checked in, but he was very. Imformative about answering any questions I had. Also went above and beyond explaining procedure of accessing the building via. Max security card.

Jonathon T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agnela s.  |  Premières impressions 
Évaluation :
5

The staff was excellent to work with I have multiple u- boxes in storage here so I’ve dealt with staff on several occasions and they are always great.

Lawrence R.  |  Expérience générale 
Évaluation :
5

My experience has always been amazing.

Nona S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey H.  |  Expérience générale 
Évaluation :
5

Great service!

Jo H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Haleigh L.  |  Expérience générale 
Évaluation :
1

Lock was left on the storage could not get in touch with anyone in enough time to get all moved in!

robyn w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas D.  |  Expérience générale 
Évaluation :
5

Awesome place and great service

JUAN s.  |  Expérience générale 
Évaluation :
2

There was a flood outside our unit. We were told when we set up storage by the older lady that works there that there is NO insurance on storage units and we were not able to put insurance on our unit. All my pictures of my kids were ruined and U-Haul told us if we had insurance that they would have covered our damages. That lady is sooo rude Everytime I come in and lied to me and my family. I refuse to come into the store anymore. You can't get pictures back, thanks. Also the lady said we had 24/7 storage access, so we had a fully loaded uhaul truck to load into the storage we rented and got there and it said storage hours on Sunday close early, so we couldnt even access our storage to unload, had to have the truck an extra day, had to sleep inside truck so none would steal it or our belongings because of your worker LIEING! I almost lost my job. You all should be ASHAMED of yourselves and your POOR customer service. Try treating customers like you would want someone treating your own family!

randall c.  |  Expérience générale 
Évaluation :
4

Everything went well but the door to the air conditioned storage area did not work for some time (stayed open). I would use U-Haul storage again!

Ernesto V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niral B.  |  Expérience générale 
Évaluation :
4

David and staff are great! They were always so helpful and went out of their way to help our move easier.

jennifer w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M.  |  Expérience générale 
Évaluation :
5

The owner himself was at the desk and could not have been more helpful. I almost don't want to say good things in case we need an extra unit and they become full.

Todd J.  |  Premières impressions 
Évaluation :
5

very helpful and accommodating for my last minute needs. thank you

Marla W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Asia T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarence M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iman W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE P.  |  Premières impressions 
Évaluation :
5

Have always been very nice and helpful, very friendly.

MARVA W.  |  Premières impressions 
Évaluation :
1

As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.

Stephen D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE H.  |  Expérience générale 
Évaluation :
5

Thanks for all the help and friendly service.

DONALD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTA Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R.  |  Online Move In 
Évaluation :
4

Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn't appreciate trucks being parked in front of my unit when I needed access after 7pm.

MICHELE K.  |  Expérience générale 
Évaluation :
5

Great people & service. Much Thanks 👍

Paul S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan P.  |  Premières impressions 
Évaluation :
5

Excellent

HUENENE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry-Pope S.  |  Expérience générale 
Évaluation :
2

The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.

Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandera A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D.  |  Premières impressions 
Évaluation :
5

You have a great staff at this location.

JL K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Expérience générale 
Évaluation :
5

Thank you for the good service and support with our storage!

mary r.  |  Expérience générale 
Évaluation :
2

Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say " let me get my mgr" then he was always unavailable. Very frustrating.

Erin H.  |  Expérience générale 
Évaluation :
5

I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.

Angela S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHES F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william w.  |  Expérience générale 
Évaluation :
4

It's a nice facility but I think the storage units are just a little over-priced.

DARRELL N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Was very friendly and helpful. Even clean a truck for us. I would give it 10 stars if I could.

william w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.

CHES F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H.  |  Expérience générale 
Évaluation :
5

Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!

sherry p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom t.  |  Premières impressions 
Évaluation :
3

Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I'm glad it was fixed but hope it never happens again.

WADE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa m.  |  Expérience générale 
Évaluation :
5

Shelby was a delight to work with. You should be proud to have her as an employee of your company.

Jimmy B.  |  Expérience générale 
Évaluation :
3

The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.

Melissa A.  |  Expérience générale 
Évaluation :
5

Great experience!

Mental Health A.  |  Premières impressions 
Évaluation :
5

Ability to read customers, knowledge of product, attentiveness and communicated clearly.

LISA M.  |  Premières impressions 
Évaluation :
5

Staff that rented to us was exceptionally helpful!

JAN E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B.  |  Premières impressions 
Évaluation :
5

Very helpful staff Thank you

leah b.  |  Premières impressions 
Évaluation :
1

I had trusted the facility to be secure with cameras and monitored access and placed decades of my irreplaceable photos, documentation of military service, coin collection materials, a small heavy safe with coins, camping items and boxes of office materials and financial records for years plus much more. U-Haul advertises its locks as great security BUT the thieves wiped me out despite this lauded and false security. Came through the locked door with the "great" lock. Cameras were apparently useless..

ROLAND F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY S.  |  Expérience générale 
Évaluation :
2

Cars and trucks blocking drives and exits. Trash and old tires in drive isles When I started my rental the counter woman was rude and short tempered. My unit had trash in it . I set the trash in the drive isle and 3 weeks later it was still in the drive isle . Overhead door very difficult to raise . Slide locking mechanism very difficult to open my wife could not open it. Overall poor facilities.

Al A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R W.  |  Premières impressions 
Évaluation :
5

We'll be using again when needed.

Andrew E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn C.  |  Premières impressions 
Évaluation :
5

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Matthew H.  |  Premières impressions 
Évaluation :
4

The Manager David responded well to an issue I had He provided several solutions which I was pleased with He also checked periodically to make sure everything was going good. The staff weather in the store or seeing them working around the facility were friendly some greeted by a hello or wave or friendly gesture smile etc. The facility in or out were kept up and loved the cleaning lady always happy and constantly cleaning whenever I saw her. I liked the extra security measures in addition to your locks, swiping in and out , the lighting , and even the ear piercing alarm when it went off occasionally. It was a bit pricey for me but the cleanliness and security made it worth it. I would recommend this Uhaul facility at 51st and Hwy 169 to family and friends.

Hazel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonula R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamesha l.  |  Expérience générale 
Évaluation :
2

Your staff is rude in all three locations I visited. They all acted like they were doing me a big favor just to let me speak with them. I am the client not the tax collector. I am paying you money not collecting money. Your staff needs a lesson in common customer service. The unit I rented had not been cleaned out and there was trash and debris still in the storage room. The only polite person on the site was the courteous young man that accepted the rental van. My son worked at your location many years ago during his sophomore year of college. He told me on many occasions how rude your staff was . I have witnessed this firsthand now. I will not in good consciences recommend your location to anyone.

Al A.  |  Premières impressions 
Évaluation :
4

Very good facility. Staff was generally friendly and helpful depending upon who was working. We did have recurring issues with the card access but the staff worked with us every time to resolve it. Would definitely rent a storage unit here again.

HILTI- Joe V.  |  Expérience générale 
Évaluation :
1

My experience at this facility was the worse. I wouldn't recommend this place to no one. My things were stolen out of my storage and I was not notified of this happening. The worse experience ever.

Chonte B.  |  Expérience générale 
Évaluation :
5

Thank you to David the GM he has been very helpful!

Aleyia S.  |  Expérience générale 
Évaluation :
5

Rented for four years and never had to worry about my things. Appreciated the customer service when needed. Easy payment method on user-friendly website.

SONIA M.  |  Expérience générale 
Évaluation :
3

Any time I went into the office/store, there was always a line and never enough employees to help out. (The last time I left and went to Home Depot to buy boxes.) They were lined up to the door and only one person helping customers. Other three people were trying to find out what was wrong with something. Help your customers first.

CINDY S.  |  Expérience générale 
Évaluation :
5

I CAN SAY THE STAFF WAS FRIENDLY EXPLAINED EVERY THING I NEEDED TO KNOW THANK U AGAIN

constance c.  |  Expérience générale 
Évaluation :
5

The people there are very nice and helped me with all of my needs

David G.  |  Premières impressions 
Évaluation :
2

Reservation confirmed however at check in reservation could not be located. After creating new reservation the old one suddenly appeared. The wrong credit card was charged for billing. Terrible

Tamytrea C.  |  Premières impressions 
Évaluation :
3

while my oldest son was sleeping It rained in the uhaul and got all over him. He woke up to his head being wet. Also the motor sounded like it had a miss in it making it burn more gas.

Roland B.  |  Premières impressions 
Évaluation :
5

Good service

Ronald H.  |  Premières impressions 
Évaluation :
5

Aucun

DAN W.  |  Expérience générale 
Évaluation :
2

Mold grew on furniture in one of my units

Tawny S.  |  Expérience générale 
Évaluation :
4

The storage was cleaned up and the elevator helped me a lot.

KEMI A.  |  Expérience générale 
Évaluation :
2

Spent almost 2 hours trying to get help because we couldn't access our storage. We have a full truck we need to unload so we can load remaining items. We need to be out bt noon today.

Corissa H.  |  Premières impressions 
Évaluation :
5

The equipment was great! Even through the terrific snow storm we had to endure thanks guys!!

Alberto S.  |  Premières impressions 
Évaluation :
2

My storage unit was infested with rodents. Their urine and feces were on everything I own. Several boxes of bedding and towels were completely ruined. Everything else had to be sterilized.

Nicholas D.  |  Expérience générale 
Évaluation :
5

This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

Gary E.  |  Premières impressions 
Évaluation :
5

Always helpful and friendly

monique h.  |  Expérience générale 
Évaluation :
5

David Hays is one of the best General Manager's I have ever known. Always quick and ready to address any concerns I had when moving or storing my personal belongings and his staff is fabulous.

SALLY B.  |  Expérience générale 
Évaluation :
5

Wish the hours were longer so i could have gotten things after i got off my job. But the customer service was exceptional and i was so happy with the way i was treated.

Erin C.  |  Expérience générale 
Évaluation :
5

I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Drew M.  |  Premières impressions 
Évaluation :
5

Very clean location, very friendly and helpful employees.

Derek H.  |  Premières impressions 
Évaluation :
5

Great storage facility!

DAVID D.  |  Expérience générale 
Évaluation :
5

Great place

evelyn l.  |  Expérience générale 
Évaluation :
5

Great place

Owen G.  |  Expérience générale 
Évaluation :
4

Would put 5 stars and call it excellent but one thing.Got a letter saying I was overdue and was being charged $15 where I made sure I told staff.Was given 3 day grace period after 8/22. Was out 8/23.

JASON F.  |  Expérience générale 
Évaluation :
5

David is very professional and courtesy!

Michael G.  |  Premières impressions 
Évaluation :
5

Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!

Mitzie M.  |  Premières impressions 
Évaluation :
5

We rented an indoor climate controlled space for almost two years. Our belongings were safe and we never had issues with bugs, rodents or humidity. Will definitely use this location again if needed.

Gary E.  |  Expérience générale 
Évaluation :
5

well-run facility. I maintained three storage units for many years and never had a problem.

JONATHAN K.  |  Expérience générale 
Évaluation :
4

Our small space was supposed to climate controlled, however, it was very hot when the sun was coming in the windows in front of our space. Not sure I'd consider it well climate controlled.

LINDA H.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

matthew b.  |  Premières impressions 
Évaluation :
5

Very good experience. Will use this facility when needed in the future.

Connie w.  |  Expérience générale 
Évaluation :
5

Merci

tyeesha w.  |  Premières impressions 
Évaluation :
2

I reserved a 10x10 unit. Upon arrival, I was assigned two 5x10 units. The system was down causing significant delays. My moving anxiety was elevated. Aubrey gave good service.

Don W.  |  Premières impressions 
Évaluation :
2

had difficulty closing the account to do travel for my work. told me that I had to be in person to close the account. Account closing could have been accomplished without being in person.

sean m.  |  Expérience générale 
Évaluation :
5

Very kind and helpful employees

Tawny S.  |  Premières impressions 
Évaluation :
5

I will use them again!

Aisha H.  |  Expérience générale 
Évaluation :
5

The facility has been very good to me. Won't go anywhere else.

beverly n.  |  Expérience générale 
Évaluation :
5

Wonderful experience.

joyce c.  |  Expérience générale 
Évaluation :
5

My belongings were safe and in perfect condition when I moved out of the storage unit. It was easy to access and the site was well taken care of.

Leslie R.  |  Expérience générale 
Évaluation :
5

The service was great.

Margaret & Mark s.  |  Premières impressions 
Évaluation :
5

Curteous and friendly staff

karen g.  |  Expérience générale 
Évaluation :
5

Nice and helpful staff.

Justin M.  |  Expérience générale 
Évaluation :
5

Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

Sharla S.  |  Expérience générale 
Évaluation :
5

Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

tonya y.  |  Premières impressions 
Évaluation :
5

Very impressive free storage for flood victims for 30 days.

greg c.  |  Premières impressions 
Évaluation :
5

Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

Ryan D.  |  Premières impressions 
Évaluation :
5

Professional, friendly, compassionate and helpful staff.

Patricia S.  |  Expérience générale 
Évaluation :
5

I have used uhaul in the past and every time I'm treat it like I'm one of there best customer. I will used them again in my future.

Chris M.  |  Premières impressions 
Évaluation :
5

Very kind staff

Tywan S.  |  Expérience générale 
Évaluation :
5

Very Friendly and helpful staff. Safe and clean facilities

Patricia H.  |  Expérience générale 
Évaluation :
5

David has taken care of this account from day one , He and his staff are wonderful to work with

ANTHONY C.  |  Expérience générale 
Évaluation :
5

Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

Tamra B.  |  Expérience générale 
Évaluation :
5

Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

Cree A.  |  Expérience générale 
Évaluation :
5

Very helpful

tammy B.  |  Expérience générale 
Évaluation :
5

ok

john o.  |  Expérience générale 
Évaluation :
4

Nice

BRAD O.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

lara t.  |  Premières impressions 
Évaluation :
5

Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

Norm M.  |  Expérience générale 
Évaluation :
5

Staff was great, friendly and very helpful.

vanessa m.  |  Premières impressions 
Évaluation :
5

1

ronald c.  |  Premières impressions 
Évaluation :
2

The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

WILL G.  |  Expérience générale 
Évaluation :
5

Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

RICK O.  |  Expérience générale 
Évaluation :
5

Great staff

Loretta M.  |  Expérience générale 
Évaluation :
5

I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

Melissa P.  |  Expérience générale 
Évaluation :
5

Good storage experience.

JEFFREY M.  |  Expérience générale 
Évaluation :
5

Merci.

James P.  |  Expérience générale 
Évaluation :
5

Aucun

Madilyn D.  |  Expérience générale 
Évaluation :
5

Staff answers questions, and solves issues without needing the manager...

Norm M.  |  Expérience générale 
Évaluation :
5

I truly appreciate you kindness, understanding, and help! Merci.

Tenaye B.  |  Expérience générale 
Évaluation :
5

Always our go to for great service with quick easy access and excellent staff!

TRACY O.  |  Expérience générale 
Évaluation :
5

everything was great

Brian T.  |  Expérience générale 
Évaluation :
5

Used them for 10 years. Never had a problem.

LORENZER H.  |  Expérience générale 
Évaluation :
1

I normally rent here all the time, but this time was a mess. I 1st reserved a 26' truck but called to change it to a 17' truck. I get there the day to move and received a 15' truck and every was sold

Shawnta H.  |  Réservation 
Évaluation :
5

Always have a good experience here.

SHAUN R.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and accommodating. Would rent here again over the 11th and memorial location.

Trey R.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Your staff needs to be the trainers for company they are the best

JAMES H.  |  Expérience générale 
Évaluation :
5

From the GM David to the staff...they were always professional and willing to accommodate. Thank you!!!

ACOSTA S.  |  Expérience générale 
Évaluation :
5

Kandace went out of her way to help me during my transition to the area. Her customer service mindset and willingness to help is second to none! I would recommend this location to anyone.

eric o.  |  Expérience générale 
Évaluation :
4

Staff very helpful and customer services was well above average.

Samuel H.  |  Expérience générale 
Évaluation :
5

Conveniently located off of highway 169. Very professional and very secure.

TODD R.  |  Expérience générale 
Évaluation :
3

a lot of the staff was friendly, but one man in particular was not. When I tried to retrieve something that he could not find, he rolled his eyes at my persistence. The next employee found it.

DAEVA B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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