Évaluations des clients U-Haul Moving & Storage at 67th & Bell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 67th & Bell

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Richard W. le

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Dawn was awesome. She went above and beyond to make sure everything was done correctly and on time. She assisted me on my schedule. Everyone in this location is always going above and beyond to assist. This is my second time renting from this location and it is because of the excellent customer service,

Steven A. le

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nice store, lots of trucks and trailers

Steven B. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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I have used this location probably a dozen times and it was great. This time, when I returned the trailer, there was no one to receive it. After walking to the office I was told to go back out and wait for someone to assist me. After waiting a while the trailer was taken off my truck. I was an hour early. I asked if he needed to see my contract and he said no, all was good. Two hours later I get a text wanting to know if I want my trailer another day. Then I get a phone call from the manager asking when I planned to return the trailer. There are other locations nearby I’ll be planning to use next time!

Richard G. le

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We encountered no problems whatsoever. Service was timely and efficient.

David B. le

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Great service

Tyler B. le

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First time ever a location actually hooked up and unhooked my trailer before I could get out of the truck

Fred B. le

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Great service. Thank you.

Arianna G. le

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Le client n'a pas laissé de commentaire.

Christopher T. le

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Nothing

Jason I. le

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I can't think of a thing. The two employees that took care of me on my visit where first rate. I believe their last names where Martinez. As a business owner myself I can tell you they are a definite asset to your company

Sophia D. le

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Maybe adding a lift to the truck and that will exceptional couple with the great customer service you people have.

Deadra W. le

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Le client n'a pas laissé de commentaire.

John G. le

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My reservation was in Sun City. I made the reservation via phone and had a date and time arranged. When I got there it was closed. I went to three additional "neighborhood" locations until I finally found a regular facility and they transferred my order. Once I finally got to the 67th & Bell location the customer service was great, but I wasted an hour and lots of frustration trying to figure that out. The guy could have just told me on the phone when I made my reservation!!!

Juanita G. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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There was a problem with my turn lights. I had repaired after my last rental.. I wasn't aware still not working properly until Mr Rodney plugged in. He made me aware he couldn't release trailer for safety reasons. I didn't agree with him at that moment, When I returned after repairs at Dunlap & Central ave i did apalagese. And I think busted a grin? I thanked him and for his decision and was on my way.

Andy V. le

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Empty unit was clean. Move in 10/4/19.

James P. le

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Le client n'a pas laissé de commentaire.

Ashley H. le

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Le client n'a pas laissé de commentaire.

Doug S. le

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Le client n'a pas laissé de commentaire.

Andrew V. le

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Le client n'a pas laissé de commentaire.

Jason L. le

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While the equipment was clean & the staff was very polite and professional, the 26' foot truck's horn was not working.

Dianne L. le

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Overall good experience BUT... I was charged 1 mile over what I actually drove. While this does not bother me, it might someone else. Make sure the mileage is changed in the computer and not by hand!

Rochelle T. le

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Maybe have one senior employee on duty when the youngsters are there alone. The young man that attached my tow hitch didn't lift the "feet" (the part that lifts and lowers the car trailer) up properly. A gentleman on the road flagged me down and fixed it.

Nicholle H. le

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Customer service was great. I appreciate the helpfulness.

Erica C. le

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IT issues with terminal not customer service fault but does delay customers at pick up times. Customer service did their job with a smile and professionalism even with computer issues. The representative knew exactly how to handle the hurdles.

Alan G. le

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Le client n'a pas laissé de commentaire.

MELODY V. le

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The guy that helped me at drop off was AMAZING!

Mason B. le

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Le client n'a pas laissé de commentaire.

David B. le

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What I like the most is the combination of the rental truck and plus storage at the same location. I felt very less stressful because I didn't have to worry about returning the truck in time. It was because I was loading the stuff in the storage at the same location. This was perfect for me. Thank you for the great service

Michael P. le

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Le client n'a pas laissé de commentaire.

Brian W. le

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The entire staff was polite and helpful.

Sue B. le

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The cost was much higher than was quoted. That was a huge surprise to me. I also was not given the dolly I paid for and let them know when we dropped off the truck. They said we needed to call as soon as we saw it gone and also told me they would refund the $7 which did not happen. The staff were all very friendly and patient to many customers I saw coming thru the store. I needed to wait awhile but again it was because the staff were were helpful to each customer so I didn’t mind the wait.

Tony C. le

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Always fast and friendly staff

Noreen F. le

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Le client n'a pas laissé de commentaire.

Kyle P. le

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Great customer service!!!

Paul J. le

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everything was good until they charged me an extra days rates, I basically got to uhaul within an hour of expected time, then rented a storage place, believe I was taken advantage of, so petty

Alicia C. le

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My belongings were safe & secure!

Rejeana G. le

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Only one person to handle the front office causing wait times to purchase boxes or ask questions take 35 to 45 minutes. The cameras are off-line off-line and the alarms are going off at all times

Brianna N. le

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Consider hiring staff that takes professionalism seriously.

Karen W. le

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Dawn was Amazing along with a gentleman that helped with truck rental.Great customer service from both. Thank you

Laura S. le

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Was not happy with service. Employees not well trained. Moved my things to another storage facility.

Arthur G. le

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Help with details made sure I was able to get what I asked for today 👍

Lauren P. le

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Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Thank you!

lee a. le

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Good people

jason g. le

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Paid my bill, 1 week later moved out. Thought I would get some money back for canceling early, but nope. Should of just held onto it till the end of month! Not totally satified!

Robert B. le

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Very helpful, answered all of my questions

Vannessa B. le

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Great Job

Diana D. le

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Dawn was great helping our family with superior customer service ..she went above and beyond!!! I highly recommend this location for anything from storage to renting equipment. Very clean 😊

gayle b. le

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Everyone I dealt with was friendly and helpful and professional.

TETSUO H. le

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thankyou!

Dawn M. le

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The gental man was amazing.

Karyn S. le

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Staff did great but there should have been more working

Lauren K H. le

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Great.

Vince S. le

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Very helpful thank you very much

Beverly W. le

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Used your storage many times and all were very secure. I've never had a issue.

BRIAN O. le

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Most staff was friendly. BUT a couple seemed to be "stressed" by being short staffed and expressed this to several patrons including me.

JUSTIN F. le

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The staff at this location were fabulous. The whole experience was fast and easy. I have used uhaul many times in the past and will always be a customer without question because of the service!

Diane B. le

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Excellent customer service. I rented a cargo van and a storage unit.

david b. le

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I had the best experience with U-Haul at 67th Ave & Bell Rd. Kayla was awesome! Best sales person I’ve had in years.

Jason H. le

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Moved into a rental unit with the managers assistance. She was very professional and helpful.

Wesley H. le

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Overall everything was above average. The only thing I didn't like was the employee I had to deal with. Customer Service is NOT his priority. I wouldn't say he was rude, but very close to it.

FRASER H. le

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Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.

RICK A. le

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Great customer service!! I enjoyed the experience

Laura R. le

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I had billing problems for the last 6 months .. I had to change my card on file due to fraud in my checking account. It took them 2 months to sort it out and then had to change my email address.

anna d. le

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No problems at all

Gary H. le

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Great experience with everything at this location

Rie T. le

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The facility is very clean and well lighted. I feel safe there. Thanks.

Robert B. le

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Great place to rent. Awesome hours. Easy access

Daniel P. le

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Long waits to be serviced.

joseph s. le

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Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided

David B. le

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Assistant manager Kayla helped me get a 5X5 storage. She listened to my needs, spoke to me in a very polite manner, and treated me as if I was a VIP. Kayla, Thank you so much! Your wonderful!

Desiree H. le

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You guys are great! A+++

John L. le

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James Todd was outstanding. When he pre-inspected my storage unit, and found it full of rocks, he immediately cleaned it, offering apologies for the delay. At end of rental, he was professional too.

kevin w. le

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Everything went well during my time using the storage. People were friendly and helpful

Kelsey P. le

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Great place

Mary JO T. le

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all employees were extremely courteous and helpful. They made it an easy process. Thanks for all the help.

PAULETTE P. le

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My husband and I were very pleased with the service and accommodations provided by the staff at the U-Haul Facility located at 67th and Bell.

Stephanie S. le

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The manager when I checked assigned a unit to me that was in use. He moved me to another unit but neglected to change my unit in the computer and as a result my things were auctioned I lost everything

karina m. le

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Long wait to be helped, cashier rang up incorrect unit and needed to recharge. Person who helped was very nice, helpful although wdn't have made a mistake if wasn't helping multiple people and trainin

michelle m. le

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Was extremely pleased

doru b. le

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great

Patrick L. le

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Great experience. If we ever need storage again, this is where we will come.

TASHA W. le

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I've never had a bad experience here at this location! The employees we're always helpful and courteous! The staff was not just courteous to me but equally to all the customers!

janet k. le

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We had unlimited access to the facility which was great. Highly recommend

DAN J. le

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The guys at check in are wonderful to work with. Really helped when I had no clue what I was doing or what to expect!

Patrick P. le

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None

THOMAS W. le

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Great facility great bunch of people

doru b. le

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good customer service Patrick was great

Ken L. le

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Excellent

Robert B. le

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The cost was very high, location good, employees great

Emil M. le

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Excellent customer service

kathleen m. le

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Woman at the front desk EXCEPTIONALLY helpful. Great facility !

JOSHUA N. le

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My last truck run old was the horrible experience but the facility itself was okay. I can't complain about the facility. My last truck rental from there was horrible , bad truck, good storage though .

Glendon B. le

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Everyone I spoke to was very professional and treated me with respect. I was most impressed with the knowledge and ability to make suggestions that most benefited me. I will recommend U-Haul to all.

raquel s. le

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Very good location. Nice ladies who maintain the storage areas.

Ken L. le

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Great

VICKI A. le

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We rented a storage unit for over 3 years at this facility. Management and employees were always very helpful and kind.

Julius J. le

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Great facility

Angela C. le

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Facility was nice but staff was not very friendly or helpful.

BEVERLY H. le

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The entire staff was always friendly and helpful. We had U-Box containers loaded on site the day we moved-out of our unit. Maxim was exceptionally helpful with the process.

Martin Y. le

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NA

Joyce C. le

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My hats off the GM and his fantastic team! Each and every one of them has gone above and beyond for me. They are incredible !

Jean Ann U. le

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I was most impressed with the customer service rep I worked with. Pleasant and very knowledgeable. Explained my options and and answered all of my questions.

ANN D. le

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Staff was great! Very friendly, helpful & knowledged. A+ facility!

LEEANN P. le

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I’ve gotten multiple truck rentals and storage units at this location and have not had one bad experience. Staff was always friendly and helpful and very kind.

carmalita c. le

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Worst place ever. Don't bother to make a reservation because when you show up to sign and pay oh wait we don't have anymore.

LINDA S. le

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Very happy with my service and rental. Appreciated the fact that the owner, Michael Nun, was there and accessible most of the time. His staff was great, too. Besides the storage units and spaces rente

Aditi B. le

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My UBox was originally booked incorrectly by Uhaul over the phone, and the Bell address location helped me locate the box and retrieve my items. Very helpful.

Juli L. le

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Dustin was real helpful and knowledgeable. The front desk staff were very professional, courteous and answered all my questions.

Steve S. le

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Fantastic place and people. Made our move easy

mark h. le

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Simply outstanding customer delight by all staff. Knowledgable, friendly, helpful, and lightening fast. Great experience!

angelina c. le

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Every single staff member was incredibly helpful, friendly, customer-centered, and overall nice to work with. I’d love to find a reason to go to uhaul again, just to see the crew 🖤

Richard M. le

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Michael, Kayla and all the staff were very helpful, rented 5 trucks and they made everything stress free,. thanks...