My only complaint is that I was forced to pick up my trailer on the other side of town vs a dealer that I usually use closer to me.
Joseph CCustomer Reviews for U-Haul Moving & Storage at 67th & Bell
Testimonials From Recent Customers
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Service personnel were unfriendly. What's more are the policies this firm tries to put in place regarding thievery but call it "we don't prorate." And blame it on the excuse of month to month to deliver poor service and marketability to the public as a fraudulent firm.
Brittany O | Expérience généraleStreamline the entire process. I had to call back and forth between stores to find out here one of my shipping containers was. And then when I got there, my containers weren't pulled out and my storage unit was not reserved, even though I had a reservation!! I was also over charged by 426$. Just very frustrating and I don't think I'll use your company in the future.
Kailey BBuilding doesn't offer a elevator or even a ramp to the second floor units. Had I known this prior to selecting this storage facility for my relocation I would have never selected this one.
Douglas P | Déménagement en ligneAll is good!
KEITH SEvery member of the staff was very helpful and courteous. Jazzmyn helped us at the counter and was very friendly and worked with us through what was probably a very non-standard rental. But through it all, she was great. She made sure we got what we needed. And she made two people who were exhausted from days of house packing very happy.
Eric SFaulty door on trailer but customer service handled the problem and I'm satisfied!!! Great employees and service.
JOYCE HDo not expect any help a couple of rude and lazy personnel damage to my vehicle paid for assistance to unload got none
CARLOS RStop required the Customer to do all the paperwork, take photos, enter all the credit card info. The employees just stand there and make the customers do all the work to rent your marginal equipment.
SAMUEL IDante and his staff were very helpful and efficient. Thanks .. I will always use this location going forward. Thanks John Cusic
JOHN CNot much. This group of employees were friendly, communicated well with each other and took care of my every need.
MARY AThe manager Dante was amazingly helpful with the clearing of 2 UBox's and getting a truck all settled in a very quick manner.
MARC CYou're all doing a great job! Everyone was smiling and eager to help. Will definitely be back!
Jordan JNo having to go into the counter, online details already taken. Shouldn't have another prolonged check in
CRAIG PI can only rate average as I do not know what to compare it with. But the help was excellent.
Charles C | Premières impressionsImmediately my driver noticed the new tires on the truck. We needed them when we experienced gale force winds going over Wolf Creek Pass. We were grateful. We had ordered a 15' truck, but last minute none was available, and we were asked if we would take a 20' truck at no extra charge. I was hesitant at first, but it worked out well. Only thing I wished I'd had was a paper map. I'd left mine at home and I'm old fashioned about seeing where I'm going using a paper map! It was a good ride!
MARY MThe staff at this location were excellent to deal with. Always very friendly and helpful.
David B | Expérience généraleFrom the time I walked into the door until I walked out, I felt welcomed. After experiencing some really bad and unprofessional moving companies, your store made life worthwhile. I will never forget the welcoming faces and the patience they had with me as I asked a1000 questions,I felt like "Family" by the time I walked out. Thank you Uhaul for allowing me to feel stress-free during a very difficult chaotic time in my life. I highly recommend this Uhaul company on 6544 Bell Road Peoria, Arizona.
Rhoda A | Premières impressionsQuick and professional.!
Dom MEverything was great. I was worried the box didn't have the ID on it, but I guess it was underneath on the plywood container. All was great.
Lauri MBoth uhaul employees (Jazmon, and the attendant) were sincere and accommodating of all our requests.
Najat SEasy drive up drop off with an employee to help
KIMBERLY DDante runs the absolute best maintained, clean and well operated U-Haul facility I have even been in. I rent extensively from U haul in CA and AZ over the last 2 years (estate disposal) and his facility is the best.
JAMES CGood people
OMAR MThe seats had cat hair on them I didn't realize it until I started coughing otherwise clean equipment
CYNTHIA PVery unsatisfied, received the truck with broken Mirror and was swinging everywhere as driving. Had to hold mirror and drive a 26' truck was a very difficult thing to do. Cup holder was broken and made lots of noise while driving. Explained to gentlemen about issues and he was worried that the fuel level was a smidge under WOW and then said I will owe another $12..Great Customer service! I would like someone to call me in regards these concerns. Thank you Wendy Gonzalez 505-362-3699
WENDY GVery courteous and knowledgeable staff.
JUSTIN RBatallé mucho para entar con el código nadie me dijo que cuando se ingresa a ciertas horas después de horas de laborales las puesta principal no funciona y tenía que ir a la otra parte de atrás fuere casi un hora en ingresar al lugar asta que marque a un número de teléfono que está ai
BELINDA M | Déménagement en ligneThe truck I was to pick up with my reference number was given to another person. I received her invoice with her name, address and phone number on it but my email address. When I called they asked "is this your phone number " and I was given her number. When they looked on the system i was told I wasn't in the system. So I never got my truck but I did get this other persons info including the last 4 digits of her account number. Very dissatisfied!!! No truck and unable to move.
BERNADETTE Mthey tried to charge me different price from online-over charge me
ROBERT WThe gentleman who hooked up my trailer was rude and shouldn't be in a customer service business
SHAWN FFrom help over the phone and in person. The U-Haul team was amazing
RANDY BEveryone I spoke to was extremely helpful and friendly. They even helped me out when I couldn't contact someone on the East Coast for my one way move.
STEPHANIE HI have used this facility several times. The staff is very friendly, even when having to help people at one time.
STEVEN Pgreat !!!
TONY DN/a
FREDERICK KLovely people, excellent customer service, plus U-Haul's wonderful software system - always updating in real time. Perfect experience.
CHARLES BPassenger rear view side mirror continuously shook and turned out. Very dangerous for driving. Could not see right lanes at all.
CHRISTINE CThe truck I rented was very good. Looked like new tires and very clean. This was great because of the distance I was going to travel. The car carrier on the other hand had a couple of tires that were worn. I wish that I was given a carrier with the same quality of tires as the truck for the distance I was going to travel because I did have one of those tires blowout.
SVEN Hmoving not being a fun experiance but u-haul made it much easier
Paul WAbsolutely the best U-Haul truck rental experience I have ever had. Superb customer service - almost as if we were family. A young man named Matix took care of us and all our needs for a big local move. He was so kind and patient with all our questions and went out of his way to make things easier for us every step of the way. Check-in and check-out were both extremely simple - and that was on a busy weekend. No hassles, no waiting - just a great experience all around. Thank you Matix for helping my dad and me with the move!
DONNELL SThis facility is well organized and the staff very knowledgeable. It's always a pleasure working with this team.
victoria m | Premières impressionsMet with the owner and she was a DOLLLLL loved my experience with her it was amazing and fast and honestly fun. Merci.
ANA RNothing. Matix is fantastic at what he does. I was stressed walking in but he was so patient and answered all my questions with the best and most accurate up-to-date knowledge. Thank you, Matix!
TINA DAwesome location great staff
ERIC TDante the GM, great guy,great center awsome
ERIC T | Expérience généraleDante’s customer service. RUDE!!!
Ambyr LThe rate I got for the rental was quite high. Customer service said the location could give me a better rate but location manager replied "take it leave it" I had to call someone to come attach the trailer after waiting a while. After the trailer was installed I mentioned that the belts for attaching to the front wheels needs to be replaced. They seem to have been cut off. He agreed replaced it - another 10 minute wait. While driving I noticed that one of the belts kept coming loose and fell off. The ratchet clamps in both sides seemed to have been warn.
RUSDIEN SI was able to get the truck I reserved with little wait. Return was even easier.
David CAwesome service!
JORIC S | Premières impressionsAucun
PERRY BThe crew working there are helpful and courteous. Thanks Uhaul!
Dion W | Expérience généraleThey rented me a truck that had a hole in the roof and over 90k in miles for a one way trip out of state. I had to return it and get another. For the other truck the gas was incorrectly marked on the receipt. It was horrible customer service all around.
Oneka DStay amazing we appreciate you all for your help today .
Marram SNo complaints. Very easy and helpful friendly people to assist you. Reasonably priced as well.
Charles BThis was an excellent experience. My only complaint, if I were to do a long haul I would not want to be on the road in a vehicle with over 150K miles.
Fredrick TWork on a more friendly interaction with the customer out in the yard
JOHN BI made an online reservation and everything went smoothly. I was in and out in an expected timeframe.
David CMr Dante gave us excellent customer service.
JEANNETTE SHuge improvement from past management
GENNARO Pnothing
ALLEN MWe needed to move some furniture & personal belongings to a storage unit. This was a perfect solution. Walked in reserved a truck for a couple of hours. Easy, no issues. Would use them again.
WALTER SAmazing place.
LINDELL PVery pleased with the whole experience
MARC SI got charged an extra 75 dollars because I was late but if I would have dropped off the truck on time I would have been charged for a cleaning fee so either way I have to pay . If I'm cleaning up the truck I shouldn't have to pay and extra 75 dollars for it
Christopher ZWhen it is over priced late charge or next Day price
LORIANN QGreat experience with this facility! Fortement recommandé!
Tammy M | Expérience généraleOffice staff very friendly cleaning staff kept it very clean, spotless bathrooms, including very polite employees units down the hallways entryway. Everything well lit the only improvement I could say that this place needs is a light inside the unit itself. Other than that I would use this storage facility again when or if I needed it.
Dolas Z | Expérience généraleMerci.
Angela D | Expérience généraleGreat people and business.
Dion W | Premières impressionsMuy servicial y profesional.
EDWIN L | Premières impressionsI would not recommend the facility on 67th Ave. and Bell to anybody. I got three lockers in October.. I was moving and had to store some stuff until I was ready to move into my house once I moved into my house. I called back and asked the girl to cancel two lockers, when I asked her to do this, she told me she was the manager her name is Karen which she's not and she canceled all of my lockers. So I went back in and got it fixed and the manager told me she would make a note on my account so that I wouldn't get charged a late fee. I don't know if she made the note or not, but I got charged the late fee the last few months I tried to call and get it fixed she assured me this would be fixed and then I'm still having problems. I was told the female manager Veronica is no longer there, but I also emailed the mail manager Dante on January 8 and have not heard back from him. I just needed a locker and the payment to come out on the 10th. I had it all set up when I first came in and due to their staff being incompetent, Everything has gotten messed up. I've been too charged two late fees and lied to. I do not recommend this place at all if you can find another storage facility definitely do so.
Sallie W | Premières impressionsStaff was amazing. .helpful and courteous.
Kim M | Expérience généraleWhile a busy location, Dante and his Staff were always patient, kind and professional. I would definitely recommend UHAUL!
EVA C | Expérience généraleService was great and staff was very helpful and pricing fair. U-Haul even provided me a lock and key fob free of charge. Merci
CODY N | Premières impressionsVery helpful during check out for truck and arranging for storage
Denise D | Premières impressionsOnly thing I would like to see changed is allowing 24/7 access including holidays, to the rented storage units. Other than that, everything is is great. Well run facility and pride in their appearance as a professional shop.
Brandon C | Expérience généraleI was unable to use app after hours. When I called to reschedule. They were very helpful.
Kim M | Premières impressionskeep it up
Brandon C | Déménagement en ligneI had a 5x10 storage unit and paid almost $153 a month. I closed out my account with this company and went to cube storage, where I have a 5x15 and pay $52.53. Your company should really look into lowering your rates, if you want to keep customers.
CHRISSY K | Expérience généraleWe had absolutely no issues! The only small inconvenience was that the facility wasn't accessible 24 hours. I would like to give a huge shout out to Daniel at this location. We had an issue with our personal truck on the day we were moving out and he took time to help us get it running. He didn't have to do this and he did with a smile, empathy, and a positive attitude. GREAT customer service! Dante helped us several times too and he was great to work with, very professional and willing to do what he could to make it a great experience.
Nancy L | Expérience généraleEverything is excellent. A little pricey, but very good.
Peter H | Expérience généraleDante and his staff were very helpful. They help facilitate our moving experience. I was able to get all my belongings put away in an efficient and expedient timeframe in manner. Thanks again Dante
Marilyn R | Premières impressionsI used this facility for years and always felt my belongings were safe and secure. Friendly and helpful staff.
Bernard B | Expérience généraleNeed quick processing of customers at the office. We were in a long line with only one representative at the office
Anu V | Expérience généraleNo issues. I was pleased
George G | Expérience généraleThe staff was excellent! For this reason, I would return to this location.
Bruce H | Expérience généraleKeep up the good, positive and supportive that You'All are doing. I definitely recommend this U-Haul location to all of my friends and family…
Gordon W | Premières impressionsThe staff there they're very patient.
JANELL T | Premières impressionsOffice support is slow. Often long lines and a lot of waiting for assistance
Joseph M | Expérience généraleOlder lady at the fron needs to move faster and be able to handle two customers at a time or get her help at the front counter. We shouldn't have to wait 15minutes for service.
Patrick M | Expérience généraleSuch a night and day difference from Utah to AZ!! All of the Utah dealers everything is dirty and crappy and the truck is never there and if it is, it's broke down! You come to Arizona everybody is friendly and happy kind and the equipment is clean and well-maintained. The storage is amazing. I was so thankful I knew my things were being well kept. ! thank you Uhaul, Arizona!!!!
samantha F | Expérience généraleNo elevator or ramp. What are handicapped people support do?
heather k | Expérience généraleSam at the 67th Ave and Bell rd location was extremely helpful and professional. We had a minor confusion on unit information however, she clarified it and was able to rectify and find a solution. Would highly recommend this location. The 24 hr option is excellent as sometime nighttime packing and storing is very convenient especially with the heat here in AZ!
Sylvia R | Premières impressionsCalled on 08-12-24 @ 5:30 Pm to make a payment on my storage unit. The card I was using was having an issue going through and a gal named Sam did everything she possibly could to help me figure it out. We eventually got it resolved and she gave me a call back to let me know it was resolved and my payment went through. Thanks Sam!
Robert B | Premières impressionsThey were perfect in every aspect! Thank you!
Lawrence B | Expérience généraleCustomer service was excellent in person. The biggest problem I had was renting the moving van as I booked it for 7pm and when I got there they were closed. Seems like someone would have said something to me especially because I was flying in from Seattle.
Alisa C | Déménagement en ligneGood experience with U-Haul and the storage rental facility. Never had an issue with either unit, bought a house and needed a temporary storage unit for my items. Recently moved out my items from the storage units due to the newly purchase house.
Tony A | Expérience généraleI'm pretty sure AJ helped me. She was amazing in all aspects. She reviewed available units and prices, made sure I understood the paperwork and even helped me insure my card was activated. Best experience I've had at a storage facility ever. Thanks
Nicholas S | Premières impressionsWould like 24 hour access for businesses. Would rent units but odd configurations, along with the hours
Casey P | Expérience généraleThe girl helping us was exceptionally helpful!!! One of the guys in the evening shift not so much.
Cristy C | Premières impressionsVery friendly staff. Quick service.
MONICA J | Expérience généraleKaren from 67th Ave and Bell road was extremely professional and courteous.. Friendly
richard p | Premières impressionsThe General Manager, Mr. Duante was very helpful. He went above and beyond to help me. Thank you kindly.
kathay b | Premières impressionsI have always had great experiences and have always been taken care of quickly and efficiently. The staff is always helpful. John, Arlene and Dante are very helpful, kind and extremely courteous.
ALFRED M | Expérience généraleI had RV three several times the gate was left open that somebody had access that my car could've been stolen. I brought this too managements attention. I asked for a refund maybe pro credits they did give me credits on late fees. I am an employee for U-Haul I bust my butt every day but for them to leave the gate wide open several times I have a $64 000 tram, the gate was left wide open then they blocked my access to even getting in. I asked for refunds and I was told nothing so I did move the car out to another location and I'm at a cheaper rate even with my employee discount.
Theodore F | Expérience généraleDon't like the upper level stairs but it tolerable
Cody Q | Déménagement en ligneI love it so quiet and clean and best of all I didn't have to speak to anyone. Also I love how fresh the climate controlled rooms are.
Cynthia L | Déménagement en ligneThis team has always been helpful, kind and supportive. My items were always available and safe and the team always suggested ways to make my storage experience better.
Heather M | Expérience généraleStaff is always helpful and courteous
DENNIS C | Premières impressionsEverything went well. The guy explaining the 3 computer locks to gain access was knowledgeable, tho did not explain their use/locations well and was on the gyrmpy side.
Nina E | Premières impressionsGreat facility Dante is the absolute legend! Always polite, professional, polished & punctual! He's a great U-Haul, ambassador - honestly, he deserved a promotion - this man is incredible - I'm not saying this based on 'one of Dante's good days' - I have talked with him in person, on the phone, by email and text probably 25 times over the past 3 months - every time: same Dante, different day, simply excellent in every way! Sincerely, Steve & Ashley Mohr
steve m | Expérience généraleThere is no interior lighting in the units so it is extremely hard to see and move around. I had to move from several other units to a new one because after a few years of storing here my unit was full of dead roaches, crickets and all sorts of other bugs and there was a black powder all over my belongings and some even looked like water damage on top of boxes and other items.
David L | Expérience généraleGreat customer service. Thank you!
Ann H | Expérience généraleThe staff there are absolutely nice and friendly.. It seems they have a well oiled machine.
Daniel T | Expérience généraleGreat staff always helpful. Thank you.
Darlene P | Expérience généraleDante is the MAN!!! went way beyond the call of duty to make it "right" for me after a string of recent bad experiences about my move to Arizona - he restored my faith in U-Haul - so thankful for him - he deserves a raise, bonus or any type of recognition you would give to the "best of the best" at U-Haul!!! Sincerely, Steve Mohr slgm70@gmail.com
steve m | Premières impressionsAll employees are very nice and they go out of their way to make you feel comfortable.
Janet D | Premières impressionsGreat experience
Adam C | Déménagement en ligneThere was mouse droppings in my unit. I hope there is not a problem with mice. I do not want my stuff chewed up.
Angela D | Premières impressionsDante, the general manager was so patient and accommodating! The staff members, Dylan and Karen were very polite and helpful as well. I will use this U-haul facility again! Remember talk to Dante! He will treat you right!
Leslie H | Expérience généraleVery helpful an acomidating an nice
Kimberly E | Premières impressionsDante is the man!
Russell B | Premières impressionsI thought the desk employees were very helpful, kind and professional—a very welcoming atmosphere
Cathleen N | Expérience généraleVery satisfied place say the least.
Joshua D | Expérience généraleAll staff and online communication services are well accommodating and provide effective and efficient solutions for all customers!
Deanna S | Expérience généraleprice was a bit o high for such a small space
dennis s | Expérience généraleDante was awesome. Thanks for all help
SERHAT K | Expérience généraleShady management practices and lack of communication with contract holders/signers. Absolutely do not recommend!
Lora H | Expérience généraleGreat staff. Dante and Karen are amazing
rosina l | Expérience généraleThe GM and Megan were awesome ...... there was this creep in the storage facility while I was with my girls and they handle it great !!!!
Angela n | Expérience généraleThis experience was amazing! Karen was very helpful and friendly and got me exactly what I was looking for!
Samantha P | Premières impressionsDante Shumante was super helpful in the process of renting my storage unit.
Ann G | Premières impressionsI will rent again
David C | Expérience généraleMr. Shumante was very helpful and professional in making my move to a smaller storage unit in the same U-Haul facility easy. The facility is always clean and organized, well lit, with easy access. I feel safe going there even at night.
Ann G | Expérience généraleI loved it very safe and secure, and clean!
Joshua B | Expérience généraleThe reason we wouldn't recommend anyone to U-Haul Is the fact we made a payment on our unit 2 days before we closed it out. We didn't except to get everything out in 1 trip but we did. We thought it would be prorated for the rest of the month but were told no you didn't do that and the fact that you have some staff that aren't very friendly or helpful
John J | Expérience généraleGreat Facility, Great Staff, Very Clean, and the Price Is Right, that's forsure, Just wish they offered a few larger units then what they're largest unit is, then I wouldn't have to rent 4 units a month…. I guess that's my problem though, not theres, huh? O well, I strongly Recommend!!!!
Eric S | Premières impressionsThank you guys! Keep up the great work.
Mathew M | Expérience généraleMy locks were cut off and my boxes were all opened and gone through. My locks were replaced and I was told you needed to inventory my units for auction. My units were not in danger of being auctioned. Even my stuff in plastic bags were ripped open.
TAMERIA P | Expérience généraleDante and Dylan were of great help.
Roger K | Expérience généraleVery good service
Susan W | Premières impressionsMy only issue is the second floor has no ramp or elevator access to move goods makes if very difficult and led to our decision to move to another location that offers better access
Michael G | Expérience généraleI'm so grateful for AJ and Megan they went above and beyond to help me.
Miranda H | Déménagement en ligneFriendly and helpful staff
Alexander G | Premières impressionsThey double booked me, and charged me twice.
Carlos A | Déménagement en ligneReally feels like you increased the monthly rent 4 times in one year.
Reese P | Expérience généraleWill recommen someone else
David C | Premières impressionsExcellent service!
sarah L | Expérience généraleDawn was extremely helpful! Very friendly and knowledgeable.
CHRISTOPHER N | Premières impressionsThank you guys so much you put me at ease knowing my property will be safe and sound
Maria N | Premières impressionsMy son Randal rented a storage unit and the guy at the counter was very kind and friendly and helpful. Thank you. My son will be in to pay for his unit on July 28 which will be due.
thomas p | Expérience généraleStaff was helpful and friendly.
Samuel B | Premières impressionsThe price is too high for the size of the storage unit and the manger is not very friendly
Jessica M | Expérience généraleGreat place and staff.
Jeffrey D | Premières impressionsI originally reserved two smaller units, but when I arrived I found that the units were too small to store my items. There were no larger units available. The young man who was assisting me immediately made one phone call and located a larger unit right down the street from that location. The young man at the new location assisted me immediately and we were in and out within MINUTES. The facilities at both locations were very clean and the storage area looked very secure. Love the card key access. Thanks for making an extremely hard move EASY. Thanks, thanks, thanks.
yolander G | Premières impressionsKaren was extremely helpful and accommodating. There was also a lady/employee that was working in the storage area. That was also very helpful.
Ronald H | Premières impressionsKeep up the great work 👍
Pamela K | Expérience généraleDid not like that rates were raised, it was already expensive to begin with.
Mary M | Expérience généraleThanks
Theodore F | Premières impressionsOverall my experience with Uhaul Storage has been great. The facility was very handy and the conditions and availability were great and the staff friendly and helpful.The only blemish is the cost increases. Blame inflation or whatever, but having your monthly charge increase more than once a year seems a little greedy. Comparatively I was able to rent a larger storage unit for less a year and a half later a head of the next increase. I get that I'm a captive audience...but not that captive, obviously.
Allan E | Expérience généraleI would add that the only issue I had with the facility was that there was not what 1 would term a handicap access in front of the sliding doors which were close to my unit. I had to get the cart up over the curb, up-and-down. It was very difficult and many things fell off the cart that would not have fallen off had a sloped area been accessable.
Jill G | Expérience généraleStaff is very helpful, great place for storage.
LaNea E | Expérience généraleOverpaid me by one month. Disappointment at its finest.
Alfredo T | Expérience généraleStaff and building were exceptional. Thank You!!!
mercedes s | Expérience généraleEverything except for the layout was great! It was very frustrating being upstairs without any cart or lift for heavy items. The rent just got to be too expensive to merit such an inconvenient spot. The staff was always absolutely wonderful, helpful and kind.
STEPHANIE H | Expérience généraleExcellent is based on two superior employees that helped us. First Dillon and then Dawn.
Dennis C | Premières impressionsCustomer service rep who took care of me was efficient, friendly and knowledgeable. I was very pleased with the fast service.
Matt C | Premières impressionsExcellent service and convenient location. Property is well lit, clean and well maintained.
Joel S | Expérience généraleWas a pleasure doing business with you, nice facilities, great people, good location
mike m | Expérience généraleI called to explain my issues and never relieved a call back. You loss my reservations and I had my confirmation number.
Kimberly H | Expérience généraleAlways a pleasure working with the staff at this location.
DAWN R | Premières impressionsOther then our storage room being broken into from the top of it (not closed in on top) and some stuff stolen. It was good.
Anna F | Expérience généraleFriendly staff. They quickly let me upgrade to a larger unit and were helpful describing how everything works.
Robert H | Expérience généraleEl personal fue muy atento y resolviò un problema q otro establecimiento de uhaul habia hecho mal. Definitivo muy buen trabajo a el supervisor.
Iris O | Premières impressionsManager rude
Tobias I | Expérience généraleDylan is amazing!!! He works with you and very helpful
Dennis B | Expérience généraleMy disappointment came with reserving a space. I reserved a spot and asked if a card was needed to hold it. I was told no. I also asked how long it would be held and was told maybe 30 days or until they had someone else that wanted to rent it. When I went less than two weeks later there was no record of my reservation. Luckily there was a spot available. Facility is nice but don't waste your time reserving a unit
Beverly T | Premières impressionsBest storage and uhaul place.
DANYEL M | Premières impressionsJust in moving out they did prorated bill on my request but they said No at first. They need to follow thru with messages on the account. I was there two years. No complaints. Except for keeping it open for moving out in the hours of the day, so u can organize ur stuff before truck comes in.
Karin P | Expérience généraleBuilding had roof leak and damaged several items . Was told by maintenance worker they had roof leak a few weeks prior. As the unit holder under the water leak we were not informed of the leak so we could come down and inspect for damage. So weeks later we show up to get items out and find the water damage. Went to office spoke to the manager and was told if we did not have the insurance from u haul there was nothing they could do . So we have damaged items some that are not able to be replaced and we are just out because we did not buy your insurance. Upset that you had a building issue and never informed us the tenants as to the water issue as we may have been able to save of the items and or move them out of the water path. I feel that not having your insurance is a cop out on your part as to not having to be responsible to your tenants for issues with your building. Thanks for your time.
craig l | Expérience généraleI rented a truck on their website; second weekend in a row; was supposed to pick it up at 6 but the website was having issues and wouldn't let me pick up my truck so I had to wait an additional 3 hrs before I could start moving my stuff. I had to rent 3 different storage units because there wasn't anything big enough for a4 bedroom house. I never received my free first months rent for any of my units. The security guard told me that he needed to shut down for 10 minutes to set the alarm at 4:50 pm. Then at 5:20 we still couldn't get in to the building and had to return the truck by 6 pm. We even had issues with returning the truck. The website is completely screwed up. The employees are rude. I will never rent from this uhaul ever again.
Brianna N | Déménagement en ligneLost the key to my lock-called & was informed that someone could saw it off-WRONG!! You had to call a locksmith! I waited in line an hour to find
CHRISTINE S | Expérience généraleEveryone is always pleasant and friendly
Amy B | Premières impressionsAnother uhual down the street messed up and could not honor my reservation. This location was able to. The app can use a little work.
Amethyst F | Premières impressionsBegan check in process with associate & no other customers in store. 2 associates were at counter at this time. Individual checking us in encountered problem with online check-in (computer showed unit needing cleaning, yet associate knew unit was reserved for us to rent on 8/29). She didn't know to call associate responsible for unit cleaning & see if that person forgot to update info on the computer. John was asked to help, but by this time facility became busy. Check-in process took over 30 minutes to complete. We were concerned as we had rented a trailer from another Uhaul facility for 4 hours & this incident ate up over 30 minutes of that rental time. Also when we finally arrived to driveup rental unit, it had not been cleaned, as the cleaning individual said she would complete. Very frustrated. This snafu lead to our trailer rental exceeding 4 hours. We explained the situation to the trailer rental site & they thankfully only charged us for a 4 hour rental fee. Original plan was to rent a trailer & storage unit from the same facility. Uhaul trailer rental site near our home had the size trailer we preferred to rent but didn't have the size/type of storage unit we preferred, thus leading us to rent storage area at this faciilty. Very disappointed/frustrated with check-in process. Would be nice to have a streamlined online check-in thus reducing the time at the facility counter (we experienced this type of check-in with other Uhaul trailer rental facility)
Susan R | Premières impressionsWhen I forgot to secure my locker, an attendant called to advise me, and help in any wsy! That kevel of service was exceptional! Thank you!!
Ester R | Expérience généraleStaff was friendly and helpful
George G | Premières impressionsGreat employees!!!
mercedes s | Expérience généraleIt was the Best Storage I have Ever used. The people who worked there were the most helpful of any I have ever known.
BarbaraMartisse D | Expérience généraleDue to a relocation change I needed to move my items out of the Uboxes and into larger storage lockers. John provided me with the information needed in order not to have multiple smaller lockers. John also brought my boxes down from the warehouse to be unloaded. John and staff were very helpful, professional, knowledgeable and easy to talk to too. Thanks for your help, I appreciate it. Carolyn T
Bettie T | Déménagement en ligneGood place to rent from. Professional and clean.
Samuel M | Expérience généraleThe employee didn't explain how the key card works. I had no clue about swiping it to check in or out, or how to access after hours.
Madison D | Premières impressionsLoved the payment reminders! Thoughtful and courteous. Staff was friendly & helpful, excellent service.
Joyce B | Expérience générale6544 W Bell Rd, Glendale rental and storage location has been one of the most organized and well stocked U-Haul's, but they run out too! So many people want room temperature storage. Bell road/ front storage building entrance locks up 15 minutes prior to the office closing (be aware of the office hours), and doors cannot be reopened unless an alarm goes off. Best to use the back entrance with longer hours for access. Access is not 24 hours. My rental unit on second floor was far from any entrances and made the move in and out twice as long, lots of walking. Instruction board at back entrance mentions an elevator I thought, but none. Moving real household goods up the steps without any ramps, really sucks. Renter beware. Phoenix storage may be hard to find, so do not expect the "free month" of storage after renting a truck from U-Haul. Emails from manager: do not expect an email reply, just call or go into the office if any issues. Pay monthly rent on time, we saw a lot of lock-outs due to late or non-payment.
LISA V | Expérience généraleEverything was good and convenient.
Robert W | Expérience généraleThe auto pay system would not work and would get charged a late fee. When I seeked customer service help the service was poor and was not given my fee back.
Jordan A | Expérience généraleThe guy that helped name was Bobby very nice and helpful
David B | Premières impressionsHalf the price would of been better probably would of keep my storages a lot longer
Patricia T | Expérience généraleI made a reservation on Wednesday and Saturday morning my storage unit was not available and I had to find a storage unit with a different company last minute cause I already had the truck loaded.
Frank C | Expérience généraleI was very impressed with how well managed the facility was and it’s very clean and nice!! Definitely happy with my selection in location (67th Bell).
Sade W | Premières impressionsConnie was extremely helpful during both our storage process as well as expanding a U-Box reservation we had. Highly recommend this location.
Elaina o | Expérience généraleOnly thing that kept it from five stars is the low ceiling and no internal light in the storage.
Mark B | Expérience généraleJohn the manager provided great service.
Djuana W | Expérience généraleVery happy with the very needed service but the prices are steep for a person on a limited income. Also need more accessible handicap units.
maggie n | Premières impressionsVery thankful for the storage unit opportunity and safe, clean building with an area in back to "share," that is kept between 65-85 degrees. LARGE storage facility with 2 buildings. An available unit was in the middle of front building on second level, no ramp or elevator - only stairs, front loading entrance (to other side) with no ramp from parking lot to curb, and I have a sprained ankle. Those working in the office were very nice and helpful!! Moving help took longer because of the building challenges. FYI building in front closes and locks for both entrance and exit prior to advertised closing time on Sunday at 5pm (Be done by 430pm and no later than 445pm). Last load had to be pushed around building to back door loading dock, other tenets explained how to enter my code in 2 different places, pushed load through back building to front building, and then unloaded. Parked in back, truck return on side, office in front, and after 2 long days, the extra walking around the building twice was unfortunate. 1st month storage fee waived if U-Haul truck rental, but I forgot to mention it, even though both reservations were made at same time. Message left and pending.
LISA V | Premières impressionsI needed a bottom level as I am elderly with disabilities, but none were available. Your staff worked with me and in two months they were able to get an outside unit. They were very kind and eager to accomodate me. Merci.
magdalena n | Expérience généraleThe staff is knowledgeable and friendly. Dylan was helpful as well as the General manager. Clean well supplied store for those last minute needs. Bring them a Gatorade in Sunday when getting your propane filled....it's a hot job.
Keith O | Premières impressionsQuick Service..Easy Access..and Best Price..clean and Right Size
BarbaraMartisse D | Premières impressionsGreat staff!
Samuel M | Premières impressionsStaff was very helpful, and friendly. ❤😊
LAURA M | Premières impressionsThe rep helping me was perfect
Kristen H | Premières impressionsWe set up the rental online with an offer for a free month storage with truck rental. We got there early on a Saturday and had to wait about an hour in a line. The waiting was fine until we got to the counter and the offer was not honored by the company. The person that helped appeared fed up with the issue and immediately called the office manager. According to the manager, corporate only honors the offer on a "business need basis and that location was not honoring the deal." They couldn't call or speak about other locations so the options were to go wait else where for another hour or stick with them. Well, we stayed AND there were no locks either. We opted not to wait in line somewhere else while our stuff was in the car so we had no other choice but to go hunting for the lock to get everything stored. Made it for a long and frustrating day.
Elena R | Premières impressionsThe office rep that assisted me was awesome great customer service definitely would recommend
jamie f | Premières impressionsGuy helping me was very very rude. Reservation was for 10am and we were supposed to have truck for 6 hours. Took a whole hour to get the truck and storage unit, and we still had to return it at 4pm. We made it with just a bit of time to spare but probably would have been just a bit less rushed trying to get things done.
David T | Premières impressionsMy previously verified reservation was mysteriously LOST. That does not inspire confidence. Fortunately for me, a space was still available.
Jeffrey H | Premières impressionsA great experience for me. Management was extremely helpful and knowledgeable.
ann g | Expérience généralePeople or very helpful
carol A | Expérience généraleThey have been awesome! Very considerate, as well as helpful. And john the manager i believe has been very helpful every time ive rented there nice guy.
tracy p | Premières impressionsA comfortable and peace of mind to know my belongings were safe and accessible.
Alan G | Expérience généraleWe appreciate your service ovwr the last 4 years.
Cindy J | Expérience généraleYour manager John Ludwick was gracious and very helpful at a challenging time for me. His professionalism was gratefully appreciated. Respectfully, Marilyn E
MARILYN E | Expérience généraleGood service dylan was very dgood
javier v | Expérience généraledecent unit, rude lady gave me the farthest unit up stairs and was never convenient and hated moving in and out.
eric m | Expérience généraleGreat place to store
JAMES M | Expérience généraleI appreciate U-Haul for all their help in storing my things these last few years. After getting divorced, the owner of this store was so nice and accommodating. Thanks so much!
Lacey B | Expérience généraleMerci
hilda o | Expérience généraleI'm older and needed a ground floor unit, climate controlled! The guy helping me found me one but the manager wouldn't approve it. He would only offer me a not climate controlled unit, which was not an option. I had to cancel the whole move in! Found a unit that met my needs for less money with another vendor! Really disappointed in uhaul since we prefer them and planned to rent 2 trucks one local and one out of state move!
Carolyn V | Déménagement en ligneEric was great and extremely helpful! I worked with a manager in the beginning as well (ginger white guy) who was super helpful as well. They were very accommodating and really just trying to help you get what you need without trying to scam you or get your money. These people care and that's the difference!
Mercedes H | Expérience généraleAll are good with the exception of steps going to the storage itself. A ramp would've help alot in this situation. 1hr load took 3hrs for 1person. Room was far away from the stairs so it had to be transfer to another cart which is a challenge on its own, because cart had to be lifted up the stairs.
Richard B | Déménagement en lignehad to store all my personal and household possessions for over a year at this facility... no complaints (except that I kept bumping my head on the fire sprinkler valves because I am over 6 ft tall).... a small price to pay for p[rotection... ;)
lawrence c | Expérience généraleEverything was perfect but the guy that's in the store is very rude and not helpful. I asked him for help he replied in a rude way and was very very rude in general. If I didn't pay almost $200 I would of gone somewhere else because I'll rather avoid rude customer service. He wasn't just rude to me but another customer walked out saying how he had no customer service skills.
Stephanie L | Déménagement en ligneThe guy at the counter when I checked out was extremely rude
andrew w | Expérience généraleI reserved my unit online but was asking me to upload my home owners insurance since I was doing this from my phone I decided to walk in.. the guy who help me wanted rude but kept telling me I was second on the reservation list. I told how is that possible I have it for today. We kept going back and forth I was getting upset I was asking for a manager when then he realized that he was incorrect and proceeded with the reservation.. he then said I would need to pay for a lock I advised him that it said on internet shows that it was free.. he then said because I walked in had to pay for it.. I was already tired from arguing with hime so I just paid.. again guy who helped me wasnt rude but didnt seem he knew what he was doing.. thank you Jimmie Figueroa
Jimmie F | Premières impressionsHad to move some things on short notice, talking minutes to move, not days or even hours, and were able to get it done! So grateful!
Brent F | Déménagement en ligneI am glad l choose UHaul over other companies!
lawanda m | Premières impressionsNever enjoyed the price hikes, For the most part staff was friendly. Property was always clean.
Robert M | Expérience généralesuper clean
michelle w | Premières impressionsWilliam from New York was very helpful.
lashanna i | Premières impressionsWe had an amazing staff at the uhaul storage.
CATHY M | Expérience généraleVery clean and great service !!!
Jacqueline C | Déménagement en ligneI don't like the checking in and out on line its more of a hassle then waiting in line.
Anna F | Déménagement en ligneThe UHAUL team were always available, friendly, and went above and beyond!!!
William B | Expérience généraleOur unit was on the second floor and an elevator would have made moving content easier than the stairs.
Matthew C | Expérience généraleWas not taken to my unit, was given a map and let me figure where the unit was .
Anthony R | Premières impressionsEverything about my renting experience was excellent. Only thing I wished this facility had was an elevator to the 2nd floor.
Michel W | Expérience générale,
james w | Expérience généraleVery clean and in good location.
Anthony S | Premières impressionsAfter completing the online check out I was billed for a late charge for not paying the monthly charge. I hope this was taken care of and all is complete.
Selby S | Expérience généraleAlways room for improvement some who. Staff was great to see my needs were met and were very helpful.
jerry e | Expérience généraleJohn, is very professional and went or and above his job!!
Maria D | Expérience généraleWell it was ok.. had I known it was all upstairs I wouldn't have rented it. I also wasn't informed of the hours for move in, I had to call the manager to find out what and how to get to my storage, we had to put everything through a small door
Patricia P | Déménagement en ligneKnowledgeable, friendly staff.
michael m | Expérience généraleJohn and staff very helpful and friendly, would definitely recommend them to anyone looking for such.
Tracy M | Expérience généraleI'm sorry I don't remember the guys names but they did an excellent job. Place was clean and all my stuff is safely moved and in great shape. Thanks again.
Paul C | Expérience généraleFriendly staff and fair prices
barry c | Premières impressionsGot a unit on the second floor but wanted one on the first. Guy in the office said there wasn't any. Spoke with a lady in the unit area as I was looking for a cart. We talked about the units and told her I was disappointed I couldn't get a bottom one. Apparently she's the one who cleans them out and took me to one. Called the office and had my unit switch. She was awesome. Wish I had her name
bryan r | Premières impressionsGeneral Manager John Ludwick is laser-focused on customer satisfaction! He goes the extra mile to makes sure truck and storage unit orders are processed efficiently and does everything he can to make sure his customers aren't standing in long lines, and leave his store happy. I reserved a storage unit online that didnt quite work for me and John quickly arranged for the one I needed. Blessings John, and thank you again for all your help!
Wendy H | Déménagement en ligne.
Fran R | Premières impressionsExcellent
David C | Expérience généraleThe cleaning staff is super friendly and provides excellent and professional customer service! The only downfall to this facility is that there is no elevator to the second floor.
Judd W | Expérience généraleEveryone in the store was very helpful and kind. Refreshing in this day and time.
Pamela T | Premières impressionsOvergrowth on the grounds
Charles W | Expérience généraleAustin had really great customer service.
LESLIE M | Premières impressionsThank you!!
CHRISTINA M | Expérience généraleVery helpful staff! Very understanding my storage and moving needs! Really appreciate all of their help!
Rusty G | Expérience généraleThe staff at 67th Ave and Bell have always been the best. Well run operation.
Tom B | Premières impressionsAn elevator would be nice.
Judd W | Premières impressionsStaff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.
Trevor C | Premières impressionsJohn, the manager help us out so much and I will forever be grateful! I love this U-haul store!
shanna t | Expérience généraleI have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.
Terry b | Premières impressionsfriendly manager who Explained everything!
Hanna C | Premières impressionsWe have several uboxes stored there, each picked up at different times but when I picked up some I felt like I was a burden. Then my wife reserved a 10x10x8 storage unit several days in advance and yesterday when I arrived I came to find out there were none available of what was reserved. I had no choice but to take a bigger one. Nothing was done for the inconvenience of not having the size we purposely reserved and I had to pay for the upgrade I didn't reserve or need. What was the point of a reservation? So, no I would not recommend this location.
Michael A | Premières impressionsStaff was courteous and polite and help me when I needed it
Mike O | Expérience généraleU-Haul needs to have a universal and transparent policy. So that customer like me do not get confused about renting a space short or long term.. i know that you are a business to make money.. But # 1 priority should be to keep customers happy.. Her e is my suggestion Train one or more people to open locks if someone looses the key to their key/KEYS In my case i had to pay $135 to get locksmith to cutoff the lock off my unit c312 at the bell and 67th ave..please look into this.
Sanjeev D | Expérience généraleVery friendly. Seemed concerned about the customers safety. Suggested alternative solutions and listened to the customer.
Danett P | Premières impressionsJohn made our first experience with a storage facility excellent! He was very friendly and helpful with all our questions. Thank you so much!!
Shanon M | Premières impressionsGeneral Manager was very nice and helpful. Explained everything clearly with details.
Sumr N | Premières impressionsAll around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.
Sandra b | Premières impressionsThe location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.
Genia S | Déménagement en ligneI have no idea what I encountered or what my end result chrge is. Ive always rented with uhaul and this is BY FAR, MY WORST EXPERIENCE. JOHN, supposedly the GM is unavailable for communication and states it is only up to 'storage' for my servies.. 0 stars for this unit in 2020. As I have ALWAYS resided at uhaul and this is the first time I have had a negative response. Please contact me. In best regards, Daylor Swearingen
Daylor S | Expérience généraleThank you, it worked out great.
Lawrence H | Expérience généraleMerci.
James Z | Premières impressionsThe GM John was excellent help. I had to deal with 3 different UHaul location to pick up the truck at one, pick up the car transport At another and now the storage units. I was very disappointed with the first 2 locations who were very unorganized and made it a hassle. Johns location was A night and day experience. Over all a great experience. If the access hours were through midnight it would be a 5 start place. AZ is HOT and loading or in loading late in the evening would be much better.
Elias R | Premières impressionsI had a great experience. I also rented truck several times and that also went well. Thank you! Kelly Riordan Zale
Kelly Z | Expérience généraleI had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it "Dennis". Not that hard. But on the contract as "Dennif". He took 30 min to clean me in huge line behind me after he was done.
Dennis A | Premières impressionsSome of the staff on board need an updated customer service class. Otherwise good experience. Merci!
Christina T | Expérience généraleThey say I moved and checked out - the guys didn't thank me or wish me well. During the year I rented I did have good service. Dan was exceptional. Also I had a table and chairs that were up front for 15 minutes and I called someone at the front office to say I would be back for them and they disappeared. That was the only compliant. It's very clean and I appreciated that.
Jean R | Expérience généraleThe gentleman at the desk was fantastic. He explained everything in great detail. Merci.
Michael W | Premières impressionsWe had our things in your location for about 6 years. I lost my husband Allen to cancer, almost 2 years ago. It's taken me this long to emotionally deal with it. I am alone and 60 and when I got 1 of our 2 units empty they still made me pay for both units due to it be combined, which I knew nothing about. It took a horrible hardship on me, had to use my electricity bill money. Times are unbearably difficult. But other then the financial ending of our relationship with uhaul, I still give them a 5 star rating, it's not their fault I'm a broke widow with no help.
ALLEN S | Expérience généraleWas told by Gm when purchasing my two units that when I closed the units out i would receive a prorated amount back if I didn't stay the full month i already paid for, but when I moved out of unit I was told that wasn't true. If I'd known that I would have moved out sooner.
HANNAH K | Expérience généralepretty much what I expected, the trucks were clean and mechanicaly sound. The lockers were clean and the security system worked well.
NOEL J | Premières impressionsMerci
Cindy W | Premières impressionsWould you your services again if needed. Great experience.
Frank M | Expérience généraleHad storage service with uhaul for 2yrs and never had an issue. I felt my property was safe and the personel were always polite..I would recommend uhaul to friends and family ! Very satisfied customer !!
CONSUELO S | Expérience généraleNever used the facility
lula c | Premières impressionsDid not utilize the facility!...
lula c | Expérience généraleThank you for your prompt & courteous service.
Ralph S | Premières impressionsVery clean storage. Staff is very helpful and knowledgeable. It was a great experience. I would definitely use them again and highly recommend them.
Freda W | Expérience généraleIt was a great experience
Regginal m | Premières impressionsThe reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.
Michael M | Premières impressionsThe staff was quick and professional in helping me register and select a space. The space was very clean and U-Haul had all of the locking accessories for me to select from. They made the entire process very easy.
Jon U | Expérience généraleThe employees at U-Haul storage are very courteous. They go above and beyond their regular duties. I've had two storages. Also ive rented two trucks and a trailer. Every time it was easy and fast. On a scale from 1 to 10. 1 being the best they are #1 in my book. Thank you U-Haul. Sincerly your friend Sherri Garner
BILL S | Expérience généraleGetting the storage unit set up and all billing/payment details completed was very quick.
Jon U | Premières impressionsI couldn't have asked for better service!
Franklin M | Premières impressionsFull of trashy people and homeless people at this location. Not a safe place to be. Especially after hours
donna g | Expérience généraleReserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.
Patrick C | Premières impressionsMerci
Anna K | Expérience généraleThanks!!
phyllis h | Expérience généraleThe assistant manager was amazing. She needs to be manager of the property. She has excellent customer service and knows how to do things right.
Anna K | Premières impressionsRiley worked with me to save me $. Because 526 was way to much to pay for a 200 mile trip.
Stefanie H | Expérience généraleEveryone was excellent
CHARLES H | Expérience généraleNo problems
Virginia B | Expérience généraleExtremely rude and disrespectful staff
Joshua K | Expérience généraleLife is Good
david b | Expérience généraleI had a
James K | Expérience généraleThank you for the Professionals you have working for you.
Frank M | Premières impressionsThe moved into my apartment loading up from my storage the same load took 2 guys less then 2 hrs a year ago. Yesterday it took 2 hrs just to load the truck not even offloaded. Ridiculous.
Renata K | Premières impressionsGreat service, thanks!
Daniel P | Expérience généraleN.D.
raymond C | Expérience généraleIt would be nice to get some money back for not using the storage unit for the remainder of the month I already paid for.
Christopher B | Expérience généraleI'm a repeat customer and I came back to this facility because of the staff, security, and Team operation. Thank you for giving me "peace of mind"!
Dana L | Expérience généraleEmpty unit was clean. Move in 10/4/19.
Andy V | Premières impressionsLe service à la clientèle était génial. I appreciate the helpfulness.
Nicholle H | Premières impressionsGreat customer service!!!
Kyle P | Premières impressionseverything was good until they charged me an extra days rates, I basically got to uhaul within an hour of expected time, then rented a storage place, believe I was taken advantage of, so petty
Paul J | Premières impressionsMy belongings were safe & secure!
Alicia C | Expérience généraleOnly one person to handle the front office causing wait times to purchase boxes or ask questions take 35 to 45 minutes. The cameras are off-line off-line and the alarms are going off at all times
Rejeana G | Expérience généraleConsider hiring staff that takes professionalism seriously.
Brianna N | Premières impressionsDawn was Amazing along with a gentleman that helped with truck rental.Great customer service from both. Merci
Karen W | Premières impressionsWas not happy with service. Employees not well trained. Moved my things to another storage facility.
Laura S | Expérience généraleHelp with details made sure I was able to get what I asked for today 👍
Arthur G | Premières impressionsCurt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Merci.
Lauren P | Premières impressionsGood people
lee a | Expérience généralePaid my bill, 1 week later moved out. Thought I would get some money back for canceling early, but nope. Should of just held onto it till the end of month! Not totally satified!
jason g | Expérience généraleVery helpful, answered all of my questions
Robert B | Premières impressionsGreat Job
Vannessa B | Expérience généraleDawn was great helping our family with superior customer service ..she went above and beyond!!! I highly recommend this location for anything from storage to renting equipment. Very clean
Diana D | Premières impressionsEveryone I dealt with was friendly and helpful and professional.
gayle b | Expérience généralethankyou!
TETSUO H | Premières impressionsThe gental man was amazing.
Dawn M | Premières impressionsStaff did great but there should have been more working
Karyn S | Premières impressionsGreat.
Lauren K | Premières impressionsVery helpful thank you very much
Vince S | Premières impressionsUsed your storage many times and all were very secure. I've never had a issue.
Beverly W | Expérience généraleMost staff was friendly. BUT a couple seemed to be "stressed" by being short staffed and expressed this to several patrons including me.
BRIAN O | Expérience généraleThe staff at this location were fabulous. The whole experience was fast and easy. I have used uhaul many times in the past and will always be a customer without question because of the service!
JUSTIN F | Premières impressionsExcellent customer service. I rented a cargo van and a storage unit.
Diane B | Premières impressionsI had the best experience with U-Haul at 67th Ave & Bell Rd. Kayla was awesome! Best sales person I've had in years.
david b | Premières impressionsMoved into a rental unit with the managers assistance. She was very professional and helpful.
Jason H | Premières impressionsOverall everything was above average. The only thing I didn't like was the employee I had to deal with. Customer Service is NOT his priority. I wouldn't say he was rude, but very close to it.
Wesley H | Premières impressionsAdam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.
FRASER H | Premières impressionsGreat customer service!! I enjoyed the experience
RICK A | Premières impressionsI had billing problems for the last 6 months .. I had to change my card on file due to fraud in my checking account. It took them 2 months to sort it out and then had to change my email address.
Laura R | Expérience généraleNo problems at all
anna d | Expérience généraleGreat experience with everything at this location
Gary H | Expérience généraleThe facility is very clean and well lighted. I feel safe there. Thanks.
Rie T | Expérience généraleGreat place to rent. Awesome hours. Easy access
Robert B | Expérience généraleLong waits to be serviced.
Daniel P | Premières impressionsThank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided
joseph s | Premières impressionsAssistant manager Kayla helped me get a 5X5 storage. She listened to my needs, spoke to me in a very polite manner, and treated me as if I was a VIP. Kayla, Thank you so much! Your wonderful!
David B | Premières impressionsYou guys are great! A+++
Desiree H | Expérience généraleJames Todd was outstanding. When he pre-inspected my storage unit, and found it full of rocks, he immediately cleaned it, offering apologies for the delay. At end of rental, he was professional too.
John L | Expérience généraleEverything went well during my time using the storage. People were friendly and helpful
kevin w | Expérience généraleGreat place
Kelsey P | Expérience généraleall employees were extremely courteous and helpful. They made it an easy process. Thanks for all the help.
Mary J | Expérience généraleMy husband and I were very pleased with the service and accommodations provided by the staff at the U-Haul Facility located at 67th and Bell.
PAULETTE P | Expérience généraleThe manager when I checked assigned a unit to me that was in use. He moved me to another unit but neglected to change my unit in the computer and as a result my things were auctioned I lost everything
Stephanie S | Expérience généraleLong wait to be helped, cashier rang up incorrect unit and needed to recharge. Person who helped was very nice, helpful although wdn't have made a mistake if wasn't helping multiple people and trainin
karina m | Premières impressionsWas extremely pleased
michelle m | Expérience généralegreat
doru b | Expérience généraleGreat experience. If we ever need storage again, this is where we will come.
Patrick L | Expérience généraleI've never had a bad experience here at this location! The employees we're always helpful and courteous! The staff was not just courteous to me but equally to all the customers!
TASHA W | Expérience généraleWe had unlimited access to the facility which was great. Highly recommend
janet k | Expérience généraleThe guys at check in are wonderful to work with. Really helped when I had no clue what I was doing or what to expect!
DAN J | RéservationAucun
Patrick P | Expérience généraleGreat facility great bunch of people
THOMAS W | Expérience généralegood customer service Patrick was great
doru b | RéservationExcellent
Ken L | Expérience généraleThe cost was very high, location good, employees great
Robert B | Expérience généraleExcellent customer service
Emil M | Expérience généraleWoman at the front desk EXCEPTIONALLY helpful. Great facility !
kathleen m | Expérience généraleMy last truck run old was the horrible experience but the facility itself was okay. I can't complain about the facility. My last truck rental from there was horrible , bad truck, good storage though .
JOSHUA N | Expérience généraleEveryone I spoke to was very professional and treated me with respect. I was most impressed with the knowledge and ability to make suggestions that most benefited me. I will recommend U-Haul to all.
Glendon B | RéservationVery good location. Nice ladies who maintain the storage areas.
raquel s | Expérience généraleExcellent
Ken L | Expérience généraleWe rented a storage unit for over 3 years at this facility. Management and employees were always very helpful and kind.
VICKI A | Expérience généraleGreat facility
Julius J | Expérience généraleFacility was nice but staff was not very friendly or helpful.
Angela C | Expérience généraleThe entire staff was always friendly and helpful. We had U-Box containers loaded on site the day we moved-out of our unit. Maxim was exceptionally helpful with the process.
BEVERLY H | Expérience généraleN.D.
Martin Y | RéservationMy hats off the GM and his fantastic team! Each and every one of them has gone above and beyond for me. They are incredible !
Joyce C | Expérience généraleI was most impressed with the customer service rep I worked with. Pleasant and very knowledgeable. Explained my options and and answered all of my questions.
Jean A | RéservationStaff was great! Very friendly, helpful & knowledged. A+ facility!
ANN D | Expérience généraleI've gotten multiple truck rentals and storage units at this location and have not had one bad experience. Staff was always friendly and helpful and very kind.
LEEANN P | Expérience généraleWorst place ever. Don't bother to make a reservation because when you show up to sign and pay oh wait we don't have anymore.
carmalita c | Expérience généraleVery happy with my service and rental. Appreciated the fact that the owner, Michael Nun, was there and accessible most of the time. His staff was great, too. Besides the storage units and spaces rente
LINDA S | Expérience généraleMy UBox was originally booked incorrectly by Uhaul over the phone, and the Bell address location helped me locate the box and retrieve my items. Very helpful.
Aditi B | Expérience généraleDustin was real helpful and knowledgeable. The front desk staff were very professional, courteous and answered all my questions.
Juli L | Expérience généraleFantastic place and people. Made our move easy
Steve S | Expérience généraleSimply outstanding customer delight by all staff. Knowledgable, friendly, helpful, and lightening fast. Great experience!
mark h | Expérience généraleEvery single staff member was incredibly helpful, friendly, customer-centered, and overall nice to work with. I'd love to find a reason to go to uhaul again, just to see the crew
angelina c | Expérience généraleMichael, Kayla and all the staff were very helpful, rented 5 trucks and they made everything stress free,. thanks...
Richard M | Expérience générale