Customer Reviews for U-Haul Moving & Storage at 67th & Bell

6 972 évaluations

6544 W Bell Rd   Glendale, AZ 85308

(623) 486-7359

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(623) 486-7359

6544 W Bell Rd
Glendale, AZ 85308

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The ramp got stuck when loading. I couldn't get the ramp to move from the fully extended position when I needed slightly move the truck- I was a little too close to the house for a good cart run. This doubled or tripled my loading time. When I finally finished loading, I had to call a neighbor to help un-stick the ramp. We tried together-still stuck. I was on the phone with store looking for advice when the neighbor smacked the ramp with a hammer so it would move. Frustrating. No hard feelings-everybody at this store is great. Will rent again from them.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

No issues at Uhaul, but the movers that we hired from the uhaul website had the most unprofessional boss and we would NEVER use them again. Arrived at the wrong time, rude to the woman we bought furniture from, tried to force us to pay them cash. TOTAL JOKE!

Jill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW J. 
Évaluation :
1

I'm older and needed a ground floor unit, climate controlled! The guy helping me found me one but the manager wouldn't approve it. He would only offer me a not climate controlled unit, which was not an option. I had to cancel the whole move in! Found a unit that met my needs for less money with another vendor! Really disappointed in uhaul since we prefer them and planned to rent 2 trucks one local and one out of state move!

Carolyn V.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toni J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA C. 
Évaluation :
5

Advertised rate is ridiculous when you see what actual charges are. I rented a truck for 20 $and final cost was 70 $. I had no idea this would be my final cost. Otherwise, guys at the place were great.

SHEILA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
3

Uhaul system/agents need to be on the same level. Policy told to customers by agents should be upheld! I was charged for 2 days when agent told me I had until the following morning. I returned the truck the same night rather than keeping it until the morning. After completing on line return, I was charged for 2 days, 2 dollys, and twice for the insurance. I used uhaul earlier this month and kept the truck overnight and was not charged twice. Disappointed with the automatic billing and lack of follow up or refund.

JUAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve S.  |  Premières impressions 
Évaluation :
5

Helpful and professional!

GERARDO V. 
Évaluation :
5

The truck I rented had some issues with it that the rubber was coming off of the round the door

TERRIE R. 
Évaluation :
5

Eric was great and extremely helpful! I worked with a manager in the beginning as well (ginger white guy) who was super helpful as well. They were very accommodating and really just trying to help you get what you need without trying to scam you or get your money. These people care and that's the difference!

Mercedes H.  |  Expérience générale 
Évaluation :
5

Re-pave the back lot for Dropping off trailers. Extremely bumpy

Jason P. 
Évaluation :
3

A couple different things happened here: First, I received a single notification that my reservation was changed to a different location less than 12 hours before my scheduled pick-up time. As you'd imagine from someone in the middle of a move, I missed this. A call would have been nice; something more blatant would have been appropriate. Instead I got one easily missed email with a generic subject line when you unilaterally changed my reservation (something, mind you, that is your fault; you either shouldn't have booked the reservation in the first place or kept to it. Second, the location in question cheated me out of something like 10 $-20 worth of gas by giving me a car with a "full" gas tank and telling me I'd have penalties if it wasn't returned similarly full. After driving the car approximately 20 miles, I went to fill it up and found it took 7 gallons to do so. Full in this case meant "We are saying it's full, but what we mean is that we expect you to subsidize our business with gas you didn't use. In my last few moves, I've used competitors of yours because of similar experiences in the past; you aren't reliable nor are you honest. In addition, you are the most expensive of the bunch. In the future I will avoid you again - the premium price not only does not give me premium service, but fails even to make you keep your commitments or avoid cheating me.

BENJAMINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Excellent Service!! Thank you!

MICHAEL W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MONICA M. 
Évaluation :
1

All are good with the exception of steps going to the storage itself. A ramp would've help alot in this situation. 1hr load took 3hrs for 1person. Room was far away from the stairs so it had to be transfer to another cart which is a challenge on its own, because cart had to be lifted up the stairs.

Richard B.  |  Online Move In 
Évaluation :
5

had to store all my personal and household possessions for over a year at this facility... no complaints (except that I kept bumping my head on the fire sprinkler valves because I am over 6 ft tall).... a small price to pay for p[rotection... ;)

lawrence c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN P. 
Évaluation :
5

Quick and easy Check out process.

BRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cigie K.  |  Premières impressions 
Évaluation :
4

I have used U-Haul for several moves in the past. Some local and some cross country. The experience has always been seamless, but this time was a different story. I was in need of a 26' truck to be used for a time period of 3 days. The reservation went through online with no issue. I then called the location a couple days later to confirm that they would have a 26' truck for the time period I requested since I was seeing messages on the website stating that it might not be available. The person I spoke to confirmed the reservation. This was on September 6th. On September 29th, I went to U-Haul and my reservation had been changed to a 20' truck. I told the person at the counter that I had reserved and twice confirmed a 26' truck. From the other side of the counter, what I can only assume was the manager chimed in saying "We don't rent 26' trucks for more than 24 hours". I asked why the website confirmed it and why when I called, it was confirmed again. I even had the email to show that I was not being given what I had ordered. The "manager" was quick to say that he had changed the reservation himself with what I perceived as a snide attitude. I turned it around on him and asked why as the manager he didn't give any sort of notification with nearly a month of lead time. I didn't receive any email, text, or phone call letting me know my reservation had been changed. He had no response. He offered no apology or any kind of rationale for his actions. The moving process that I had was already incredibly stressful and one of the worst I've had in many years, but the callous way the person running this store attended to the situation was the cherry on top that sundae. My experience with U-haul sure left a sour taste in my mouth. U-Haul has been in business long enough to think of all the little things. They need to remember the guy with the credit card and pick up the phone when something changes.

NATHAN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jenika K.  |  Expérience générale 
Évaluation :
5

You guys did it all right, thanks.

MICHAEL O. 
Évaluation :
5

Everyone was very helpful and friendly.

LARRY F. 
Évaluation :
3

To begin with, my reservation was for 35th and Bell rd. When I arrived there was no truck for me. I was rerouted to 67th and Bell Rd. When I arrived there, there was ONLY 1 customer service guy at the desk and 3 people ahead of me. He was however, calm and collected as we were all feeling impatient. Not only that, but he was ansering phones which made it even longer. It was a terrible experience. Then I got outside and the truck was not where the customer service guy said it would be. I had to wait for it to be found and brought to the front. Unfortunately, I had my children and movers waiting for me and it ended up costing me more since there was a "waiting fee" applied. The location at 35th and Bell R. (stereo store) did not offer me the 50 $Uhal money that they were supposed to for NOT having my reserved truck there. I would like to receive it please. Merci.

VERNEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
3

Everything was perfect but the guy that's in the store is very rude and not helpful. I asked him for help he replied in a rude way and was very very rude in general. If I didn't pay almost 200 $I would of gone somewhere else because I'll rather avoid rude customer service. He wasn't just rude to me but another customer walked out saying how he had no customer service skills.

Stephanie L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
3

The guys that check in the truck need to work better with the renter. Personalities could be compared to a door knob

WENDELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
3

The furniture pads were basically unused, still in the plastic, not even opened...so a few pieces were scratched... They were 10 days late picking the bins up too..then tried to charge me because they couldn't get here to pick them up!!

Barb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa C.  |  Expérience générale 
Évaluation :
4

Guy helping me was nice. Simple to drop the trailer off.

Guy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE-MARIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanette K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe J. 
Évaluation :
5

There seemed to be a disconnect between the corporate people and the local people. Relative to their willingness to negotiate.

Bruce K. 
Évaluation :
1

When we went to return the rental the employee was very rude. We needed to return the keys and he stood there and ignored us. Eventually he acknowledged us and we said hi we need to return the keys and held them up to see if we could give it to him, and he looked at us as if we were stupid and in a rude tone said return what? We had the uhaul keys in hand and were holding them up and he said where is it? I told him we had parked it outside and rudely again he told us we needed to bring it around the side. We were very patient and polite despite him being very rude to us unnecessarily.

Jordin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

The manager was very helpful.

Zeno R. 
Évaluation :
1

I returned it with Gas and they said I didn't and changed me like 100 more for gas never again

Justine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
1

The total experience was terrible! The general manager was extremely nice and trying to compensate for the issues they have at hand! He did great! I was originally proposed a bill of 120 for what I needed and ended paying 280 due to lack of equipment. Again he did the best that he could! This is all on the people above him who are setting up the people on front lines for failure.

CRAIG L. 
Évaluation :
2

Reservation was for a 26' truck. They just automatically changed it to a 20' . Why I don't know because there were 2 26' trucks on the property. So I had to make 2 trips which cost me more money for mileage! 2nd time at that location that they didn't have the equipment I reserved!

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
1

customer service lacked, from the owner (at least that is what his name tag said) to the young man who attempted to assist me when I drove around to get my trailer, having never been there before and not knowing the process he was rude and did not seem to know what was going on. when I asked questions they were answered with an attitude, like I should have already known the answer, Dropping off the trailer was thankfully an easier process and at least the young man the helped me with that process was pleasant. NEXT TIME I WILL JUST PAY MORE AND GO SOMEWHERE ELSE OR JUST PAY FOR THE TOW TRUCK. I WILL NEVER RETURN TO THIS LOCATION FOR ANY REASON

JAMES S. 
Évaluation :
2

I think the personal at this location seemed to think that they own the trucks but Thanks to the regional despatcher that was put to rest

EDWARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austyn R. 
Évaluation :
5

My overall experience was excellent.

Charisma T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEREMY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron G. 
Évaluation :
5

Not going to give a bad number. However, the GM was having a phone call with a customer on speaker phone which should absolutely have been private as it was dealing with a domestic matter involving the passing of a family member and dispute between others. He was very short once off the phone. Blamed me for the rental reservation. I showed him the original reservation was correct and then he backtracked blaming the system. Several issues throughout and kept telling me to call the 800#. I let him know my frustrations and excuses continued to be made. I asked him just to acknowledge that my process has not gone smooth and he agreed and I said that's all I needed to hear. When I went back later in the day, the owner was working and showed much more care for the situation before even realizing I was frustrated from earlier.

Derrick R. 
Évaluation :
5

We were helped by Eric, he was the best at handling our needs with the rental of our truck to use to vacate our storage unit. He was kind and considerate to our situation and provided stellar customer service.

JILL D. 
Évaluation :
4

Very nice men working there, I believe the manager was Jon. Very helpful and nice! The man who also took me to talk to him was nice and professional!

KRISTIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA G. 
Évaluation :
5

There were some issues , but the staff overcame all issues and the rental went very smooth. Nice staff and professional.

MARC B. 
Évaluation :
5

The guy at the counter when I checked out was extremely rude

andrew w.  |  Expérience générale 
Évaluation :
5

Been here twuce in the last week and they have provided friendly service and clean trucks with convenient check in and check out procedures.

SCOTT C. 
Évaluation :
5

Great experience, such an easy process!

Holly M. 
Évaluation :
5

General manager could be a little nicer. Wasn't the most pleasant person to deal with.

John B. 
Évaluation :
5

Do the moving for me:)

SCOTT C. 
Évaluation :
5

good people

RONALD S. 
Évaluation :
5

Thie 67th Avenue and Bell Road location bailed me out of a predicament. My original order was for the Bell Tower 63rd Avenue and Bell Road location. When I went the Bell Tower location to pick up the moving truck, the manager's office was locked with a sign on the door that said the manager was offsite running errands. No mention of when they would be back, no phone call that they would be gone. My pickup time was for 10 am and I arrived to the location at 9:58. 6544 W. Bell Rd location was excellent. The Bell Tower location totally worthless and should not even be listed as a truck rental option on your website.

Joshua H. 
Évaluation :
3

I reserved my unit online but was asking me to upload my home owners insurance since I was doing this from my phone I decided to walk in.. the guy who help me wanted rude but kept telling me I was second on the reservation list. I told how is that possible I have it for today. We kept going back and forth I was getting upset I was asking for a manager when then he realized that he was incorrect and proceeded with the reservation.. he then said I would need to pay for a lock I advised him that it said on internet shows that it was free.. he then said because I walked in had to pay for it.. I was already tired from arguing with hime so I just paid.. again guy who helped me wasnt rude but didnt seem he knew what he was doing.. thank you Jimmie Figueroa

Jimmie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

Including options for vehicles that cannot be started like cone-along & winches.

MICHAEL M. 
Évaluation :
5

I think there were mechanical problems with the truck. There was excessive shaking.

Shari N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURORA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrilynn K. 
Évaluation :
5

Staff was very helpful and got us on our way quickly.

Dan C. 
Évaluation :
1

I signed up for self service pick up and drop off. First off, to pick up the van I had to wait "for approval" (I've rented many times from you guys) to also having to stand in line to get keys. Then at drop-off time I did everything the app said and then the app said to just drop the keys off in a box and I was done. Well. There was no drop-off box to be found. I found someone and they told me to pull it up to the drop-off location. At this point I've been moving for almost a week. I told the guy that I did what the app said and I'm not moving the van (the app told me to take a picture of the parking spot, which I did) as I did as asked in the app so here's the keys. This was an awful experience because I opted for self pickup a d drop-off, yet I had to both wait in line for both experiences. I would be more understanding if this was a third-party U-Haul location, but it was not. I've rented many times from you guys and am seriously considering other options next time for my moving needs after this. Please stop calling self pickup/drop-off that if people have to interact with a single person as its not true.

Ian A. 
Évaluation :
3

I think the general attitude projected towards customers could be more positive but the process of renting equipment and returning is very easy.

Ronald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA D. 
Évaluation :
3

I was told the gad was full, but when got in cab it was 3/4 full. I drove 26 miles and put in 8 gallons of gas. The customer service rep told me to come in back way for return. What he failed to say was that driveway is closed at 7 pm. Thankfully at 7:20 someone was still there and opened it up so I could get in.

KENT L. 
Évaluation :
2

Truck needs an alignment. Steering wheel was pulling (hard) to the left the entire drive. Tow dolly was rusted and difficult to use. Documented incorrect drop off location and did not dispatch dolly until the day after, as well as dispatching the wrong one. Didn't document graffiti on passanger side of truck.

Kamau P. 
Évaluation :
5

The staff was wonderful. High energy and eager to help.

Thomas E. 
Évaluation :
4

Had to move some things on short notice, talking minutes to move, not days or even hours, and were able to get it done! So grateful!

Brent F.  |  Online Move In 
Évaluation :
3

The checkout process was slow and seemed a little disorganized. Please streamline that and it will fix many problems.

BRIAN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LATIANA L. 
Évaluation :
4

I have been overcharged 200.00. I got charged to 2 vehicles when I only had 1

Ryan E. 
Évaluation :
5

Friendly staff and efficient process to check in and drop off rental

BRUCE M. 
Évaluation :
5

It's a busy place. But the return crew was a good team.

Joel H. 
Évaluation :
5

Excellent service, easy to pick-up/drop-off.

Ann R. 
Évaluation :
5

great service

Doru B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GABRIEL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYLE R. 
Évaluation :
2

This location was not where I wanted to pick it up. I was forced to use this location, My fist requested location had all kinds of 26' trucks sitting there when I drove by it, The people at the location seemed like they were annoyed when asking questions about the truck and took forever to complete the process for renting. The truck windshield was dirty om the inside which made it difficult to see when driving after dark! Worker brought the truck to me with the radio blasting hip hop music, worker was asked about items being checked on the truck and just walked away from me ignoring my questions. I would never go back to that location or recommend it.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Not a thing.

NOREEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shai S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramzi a.  |  Expérience générale 
Évaluation :
3

I am glad l choose UHaul over other companies!

lawanda m.  |  Premières impressions 
Évaluation :
4

Never enjoyed the price hikes, For the most part staff was friendly. Property was always clean.

Robert M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DIANA S.  |  Expérience générale 
Évaluation :
5

super clean

michelle w.  |  Premières impressions 
Évaluation :
5

William from New York was very helpful.

lashanna i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gino Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Millie I.  |  Expérience générale 
Évaluation :
5

We had an amazing staff at the uhaul storage.

CATHY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mireya m.  |  Expérience générale 
Évaluation :
5

Very clean and great service !!!

Jacqueline C.  |  Online Move In 
Évaluation :
3

I don't like the checking in and out on line its more of a hassle then waiting in line.

Anna F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M.  |  Expérience générale 
Évaluation :
4

The UHAUL team were always available, friendly, and went above and beyond!!!

William B.  |  Expérience générale 
Évaluation :
4

Our unit was on the second floor and an elevator would have made moving content easier than the stairs.

Matthew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beverly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN E.  |  Expérience générale 
Évaluation :
3

Was not taken to my unit, was given a map and let me figure where the unit was .

Anthony R.  |  Premières impressions 
Évaluation :
5

Everything about my renting experience was excellent. Only thing I wished this facility had was an elevator to the 2nd floor.

Michel W.  |  Expérience générale 
Évaluation :
3

,

james w.  |  Expérience générale 
Évaluation :
5

Very clean and in good location.

Anthony S.  |  Premières impressions 
Évaluation :
5

After completing the online check out I was billed for a late charge for not paying the monthly charge. I hope this was taken care of and all is complete.

Selby S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORRIS H.  |  Premières impressions 
Évaluation :
4

Always room for improvement some who. Staff was great to see my needs were met and were very helpful.

jerry e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori V.  |  Premières impressions 
Évaluation :
5

John, is very professional and went or and above his job!!

Maria D.  |  Expérience générale 
Évaluation :
3

Well it was ok.. had I known it was all upstairs I wouldn't have rented it. I also wasn't informed of the hours for move in, I had to call the manager to find out what and how to get to my storage, we had to put everything through a small door

Patricia P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace C.  |  Expérience générale 
Évaluation :
5

Knowledgeable, friendly staff.

michael m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C.  |  Expérience générale 
Évaluation :
5

John and staff very helpful and friendly, would definitely recommend them to anyone looking for such.

Tracy Michelle P.  |  Expérience générale 
Évaluation :
5

I'm sorry I don't remember the guys names but they did an excellent job. Place was clean and all my stuff is safely moved and in great shape. Thanks again.

Paul C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jermaine T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

karen z.  |  Expérience générale 
Évaluation :
5

Friendly staff and fair prices

barry c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christina a.  |  Expérience générale 
Évaluation :
5

Got a unit on the second floor but wanted one on the first. Guy in the office said there wasn't any. Spoke with a lady in the unit area as I was looking for a cart. We talked about the units and told her I was disappointed I couldn't get a bottom one. Apparently she's the one who cleans them out and took me to one. Called the office and had my unit switch. She was awesome. Wish I had her name

bryan r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna A.  |  Online Move In 
Évaluation :
5

General Manager John Ludwick is laser-focused on customer satisfaction! He goes the extra mile to makes sure truck and storage unit orders are processed efficiently and does everything he can to make sure his customers aren't standing in long lines, and leave his store happy. I reserved a storage unit online that didnt quite work for me and John quickly arranged for the one I needed. Blessings John, and thank you again for all your help!

Wendy H.  |  Online Move In 
Évaluation :
5

.

Fran R.  |  Premières impressions 
Évaluation :
5

Excellent

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

spencer s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
5

The cleaning staff is super friendly and provides excellent and professional customer service! The only downfall to this facility is that there is no elevator to the second floor.

Judd W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Premières impressions 
Évaluation :
5

Everyone in the store was very helpful and kind. Refreshing in this day and time.

Pamela T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean A.  |  Premières impressions 
Évaluation :
5

Austin had really great customer service.

LESLIE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLTON W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B.  |  Premières impressions 
Évaluation :
5

The staff at 67th Ave and Bell have always been the best. Well run operation.

Tom B.  |  Premières impressions 
Évaluation :
5

An elevator would be nice.

Judd W.  |  Premières impressions 
Évaluation :
3

Staff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.

Trevor C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ahnjayla t.  |  Premières impressions 
Évaluation :
2

I have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.

Terry b.  |  Premières impressions 
Évaluation :
5

friendly manager who Explained everything!

Hanna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C.  |  Premières impressions 
Évaluation :
5

All around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.

Sandra b.  |  Premières impressions 
Évaluation :
5

The location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.

Genia S.  |  Online Move In 
Évaluation :
4

Merci.

James Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S.  |  Online Move In 
Évaluation :
3

I had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it "Dennis". Not that hard. But on the contract as "Dennif". He took 30 min to clean me in huge line behind me after he was done.

Dennis A.  |  Premières impressions 
Évaluation :
4

Thank you for your prompt & courteous service.

Ralph S.  |  Premières impressions 
Évaluation :
1

The reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.

Michael M.  |  Premières impressions 
Évaluation :
4

Reserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.

Frank C.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial. I appreciate the helpfulness.

Nicholle H.  |  Premières impressions 
Évaluation :
5

Great customer service!!!

Kyle P.  |  Premières impressions 
Évaluation :
5

Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Merci.

Lauren P.  |  Premières impressions 
Évaluation :
5

The gental man was amazing.

Dawn M.  |  Premières impressions 
Évaluation :
5

Staff did great but there should have been more working

Karyn S.  |  Premières impressions 
Évaluation :
5

Very helpful thank you very much

Vince S.  |  Premières impressions 
Évaluation :
1

Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.

FRASER H.  |  Premières impressions 
Évaluation :
5

Great customer service!! I enjoyed the experience

RICK A.  |  Premières impressions 
Évaluation :
5

Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided

joseph s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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