Customer Reviews for U-Haul Moving & Storage at 6th Ave

Nothing. I had previously used the Beltline location for a hitch installation and they did an EXCELLENT job. I asked about renting a trailer and they recommended I visit the 6th avenue location because it had more trailers, and was closer to my home. I REALLY appreciate how they work together. I would definitely recommend both.

I would like to take a minute and brag on Taylor. I had reserved a 6 x 12 trailer earlier in the week. I thought my wiring harness was in working order but when we did the hazard light test,,, no lights. Taylor thought my harness was the problem, but she suggested we try another trailer. Same result. By this time, she had other customers, so she went to assist them while I checked for a bad fuse. After taking care of all her customers, She came back to help me. She even crawled under my truck and noticed the wiring harness had "a lot" of tape. I started removing the electrical tape and sure enough, the wires were not connected. She went and got 4 butt connectors and her crimping tool and some electrical tape. After I repaired the harness, we rechecked and success! Without Taylor's help, my day of moving a child into her 1st apartment would not have happened. Taylor saved the day!! Thank you so much and I will always recommend Uhaul on 6th ave in Decatur to all my friends and family! please let Taylor know how much I appreciate her extremely professional attitude.

We had to wait for someone to come to the front desk. The young lady checking us out had problems and had to ask for our information five times. I had reserved the trailer online the night before. I expected it to go a lot faster then it actually did. It took almost 30 minutes to get our trailer and go.

Nothing to add.

Rain water got into storage and i had some water damage to a few items. I believe water came from under the door. I did not purchase any insurance from Uhaul so i just packed up my furniture and left

Van was rented to me with its tank "full." I drove the van 15 miles--from U-haul to my house where I loaded my stuff, to a local downtown theater where I unloaded my stuff, then back to U-Haul, stopping for a gas fillup. The fillup was 4.5 gallons ($9.85), so the van I was rented was NOT full of gas. The renting agent was "not able to adjust the cost" to account for the approximately 1.5 gallons or less, about $4 worth of gas, I might have used to drive 15 miles.

It was good

Just keep up the good work!

Great customer user friendly..

Customer service people talk down to you really bad also girl at rental location to lazy to change return location had lots of trouble on app to return rental bad experience will be telling my story to everyone else

Too many hidden costs

Service was great and we were well taken care of

That when you order supplies through the website that they are all on the truck. I had to go to Lowe’s last minute and buy all my boxes.

Always get good service from this location

Nothing! Amazing experience!! Thank you!

Keep up the good work

Very nice hospitible folks to deal with.

Nothing, I have dealt with this location serveral times. Always a great experience ! Thank you for a great sales staff. Don't go changing what is a great experience

Very accommodating. Good service.

Friendly helpful staff

Pickup had cigarette smoke.

Quick & easy return!

Thank you for being available to move. The staff was helpful and always smiling.

First Off, i had to use the 15ft truck for 4 small boxes when I reserved at 10ft small one. Then got offered no credit towards the fuel that was going to be used in excess. Qhen picking up the truck it was scratched up and mismatched dirty as if was dropped off that way. Front end shook me to death alignment was half a steering turn off. It was awful. But, I think its wrong that a single individual can ruin a company image by slacking in work performance

Keep up the good work

You don’t do what you say

He gave me the worst folly he had. I requested another one, but he did not want to exchange it. I was overcharged for the dolly by one day. He said it didn’t matter the time of day that I returned it. I’m owed 10.00, but no one will ever answer phone.

The manager that checked me in was greeted me when I came in. Helped me pick out what I needed for my job. Very helpful and professional! Used this location several times. Always the same! Great service! Thanks again for a great rental service

There was a bit of a wait upon return. Only one person was working. Other than that it was a great experience.

Hire them some help.

Returned vehicle was swept out and full of gas without a scratch. pictures uploaded.

And the staff were extremely friendly and helpful.

The $20 after hours drop off fee makes absolutely no sense. My husband took the trailer back, followed the instructions for the mobile return and we are charged $20 because the return is after hours. Not a single employee was there to assist him. The trailer was back within 4 hours. It almost doubled the cost, which makes no sense. If someone stayed to help him turn it in, I would understand, but that’s not the case.

Christopher and Jonathon did a great job setting up and closing out my rental. Thanks, Thomas

Rebecca was very helpful and so was her co worker. They steered me to the proper equipment for our move.

This location was great. However we were suppose to rent a truck by Smartphone at another location and we waited over three hours and was told to go to this location which was further away. The whole experience was ridiculous and very aggravating. Will not go through the online route again. Better is not better.

After dropping off the truck overnight I was overcharged for gas and mileage. I was told I would receive a phone call within the next 2 business days and have not heard from anyone yet.

Taylor was very helpful and a pleasure to deal with

Very very friendly staff, easy to work with, storage was very clean

Door was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.

Great Customer Service really made my easier

Nothing. Jonathan and Haley made renting and returning the equipment easy! Thank you!

Excellent customer service! The young lady that works at the 6th Ave location was very knowledgeable in products. This young lady took the time to explain how your APP worked to a older gentleman with no hesitation and patience. Respectful , patient , friendly attitude , knowledgeable in all products.

The truck was in a OK but not clean condition when I received it. It even had three old ladies' shoes next to the dolly. But when I returned it, the lady had to charge me $25 for cleaning up. I paid. But you're going to lose a loyal customer. Bye.

This location is very old, but the current staff did an excellent job! The only improvement would be to modernize the entire location.

The only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.

Very convenient, easy access, very helpful staff.

Service is great and Facility is clean. Very Satisfied customer.

Used them for 4 years and never a problem

Johnathan was a big help on my last moving out day at your facility. He is a class guy. Edith Peebles

They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!

Everything good

Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!

I was disappointed that last month’s rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.

Mgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.

Great service!

How great would recommend, also Would use again. Lowest price too.

Staff was friendly and helpful.

N/a

The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.

No comment

Great Customer Service!!

Would like to thank everyone

1st time to use climate control. Was extremely pleased w all aspects of this business, location and friendly service

Some of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.

Tammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.

Our storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that. Thank you UHaul!!

Clean facility. Friendly and helpful staff.

Excellent service

the guy was super nice and explained everything will definitely be back