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Denesha A.Customer Reviews for U-Haul Moving & Storage at 6th Ave
Testimonials From Recent Customers
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Allow people with real trucks to rent tow dollies. I was told my truck which has pulled numerous car trailers to South Carolina and back, wouldn't pull a tow dolly. On top of that, the small box truck of yours that I rented almost caused me to wreck it and my wife's car. Definitely not renting from Uhaul again unless I need a big box truck for my 75 inch tv.
TIMMY O.Explain the billing process - I rented a cargo van that was supposed to be $19,95 and was charged $89 plus miles instead.
Jessica S.Nkne
Corey L.👏
Christel R.Make sure the trucks in good running condition before letting someone take them out on the road
BRENDA J.only comment is it was raining they had other customers and i had to go inside to get them to acknowledge me and return the trailer. backed it in and they unloaded so that was all good.
Jeff K.I have an issue with the new management on 6th avenue in Decatur she was very rude the manager that you had before was very nice and understanding I had some life-changing effects happened to me and she was able to help me out while I was getting on my new path in life she had to go on with her life and move on I talked to two other staff of yours and with that I end up with the new one that's a manager or the store manager of 6th avenue she's very rude do not have patience and it's really awful I have complained about her on the 1-800 number and I haven't heard anything back
Tameka H. | Premières impressionsAll my concerns were well & quickly met.
patrict R.na
Neil L M.Fast and simple
Jordan G. | Premières impressionsRemove warning messages on gauge before turning over to custom. Clean windows. Email rental statement will not open. I cannot view rental statement. Not explaining all costs before at pickup.
Carlis S.Rien
Darryl H.Quick and easy return process. In and out within 10 minutes if that long.
Karen F.I didn't catch the names of either female, but both were extremely nice and helpful. Overall a simple, positive experience.
lindsy H.I Am ETERNALLY Grateful For U Haul For Being Available When I Need Storage Space. And Yes, I Would Highly Recommend U Haul!!!
Donald P. | Expérience généraleAmazing service
Goran B.Amazing service
Goran B.Very good experience
Sheila P.Just keep up the great service and friendliness
Joseph N.Staff very friendly and very professional
Nancy M.I cannot remember the names of the people I dealt with (and I should have found out so I could single them out by name!), but every employee I came into contact with at this location was fantastic. Professional, friendly, and fast! I am so pleased with my interactions this weekend. Well done, everyone!
Wendy B.The connector to pump propane for vehicles has been broken forever, since at last year. I do business at this uhaul location frequently and though the staff can look kinda scruffy at times, they're all nothing but professional, helpful & friendly. Shoutout to tattooed & differently haired, they are a very good team at this uhaul. L. Nichols
Lisa N.Will be back- the attendant was awesome!
leigh L.Good customer care from the reps. Great overall experience. A+
Joseph S.Picking up at this location was a breeze! Loved it!!! However, we ended up at this location after an extremely difficult experience trying to pick up at a different remote location on Old Moulton Rd. Absolutely no one could help us with trying to get a code to pick the truck up there. No one by phone or in person. We waisted an entire morning trying to find help! We will NEVER try to use your remote pickup again!!! But, like I said to start with, the 6th Avenue location was awesome!!!! Great young lady that helped us get the rental truck and everything we needed.
Faith C.Easy reservation & pickup process. I needed to extend rental by 1 day & this process was easy as well.
Bo W.Return of the vehicle was quick and painless. I told the lady finalizing my total that I had received two bags of blankets, which were supposed to have six per bag. Bear in mind, I didn't open each bag and count them before leaving. I told her upon finishing the move, I counted and there were only 11. She was great about it though, and simply said, "Don't worry. That happens sometimes." Again, this was a mistake made by the location where I picked up the truck earlier that morning.
john G.The staff have been wonderful to my husband and I over these 3+years. As well as helpful,professional and funny. We'll definitely use their services again.
staci b. | Expérience généralecontinue current procedures and staff...
Jim W.Be nice and talk to the people. My dentures was left in the truck and the manager was very rude.I used my last dollar to rent the uhaul and I am homeless now I tried to explain and the manager was rude I NEED MY DENTURES
Michael M.Only problem I had was truck vibrated bad going down the road like tires were out of blance.
joe R.The guy who checked us out said we could just drop the equipment off that night and be done. He didn't mention anything about how to check it in otherwise so we were charged an extra $20 for dropping off after hours. Our fault for not reading the paper he gave us, but we specifically asked what we needed to do and were only told to drop off the equipment. We have never been charged extra for a late drop off at any other location. Also when we arrived there was no one to be found in the building. After almost 10 minutes he finally came out to the desk. Someone came in and thought my husband worked there because he was alone in the room. This apparently is a common occurrence: when I was telling someone else about it, they immediately knew which location we were talking about and said the same thing happened to them. We probably should have gone back to the first UHaul place we used, but this one was closest. We will know better for next time.
Zach M.Great experience
Nancy H.This young man met me at the truck and was very polite. He made the return very pleasant.
MICHAEL G.I needed to return the trailer to a different location than the one I had scheduled. After calling three different numbers (because UHaul makes it unclear which number to call when you need to make a change), the person who answered my call did not know to tell me that I could go to the new location and find out if it was possible and if there was any charge. She just kept saying there was no way for her to tell me if there would be any charge (which is technically true, but unhelpful to me. She should have been told to say "Go the the location that you want to return the trailer to, and they can help you"
GERALD C.Taylor was very helpful and friendly.
Larry N.S.O.
PRISCILLA C.Give a partial refund if the equipment is returned at least a day early
Paul M.Already submitted on other survey
Bobby W.Staff was very professional. Great attitudes and friendly
Bobby W.Leland, your employee, was great!
Sarah H. | Premières impressionsThe counter representative was very odd. When I explained that our uhaul had caught on fire and we were there to get another truck so our items could be transloaded into the second truck. He was more interested in the wild events surrounding the uhaul fire than actually trying to help me.
Kelley D.The way you check in before hours the process is to long for someone who does not do it all the time
Robby M.The man, Dreghe or something, an Irishman. Was the absolute worst experience I've ever had. while we were checking out he first tried to hit on my girlfriend, which freaked her out so she got up and walked off and I took over the process. He then proceeded to tell me that he doesn't agree with transgender people and that he believed a man and a woman should be together and on and on, until finally his coworker (a strong voiced African American woman) stepped in and told him he was being inappropriate. I can't thank her enough for her voice, as I was just sitting there in complete disbelief.
Kasey V.Destiny helped me. She was amazing! She was friendly, professional, and very helpful. Their storage rooms are secure, modern access, and clean. I highly recommend using this UHaul!
Dovey M. | Premières impressionsThis has been a total fiasco. I have had to file a dispute with uhaul, which took 2 hours on the phone, and I still had my credit card charged for extras that were not applicable. Now disputing it with credit card company. A complete failure across-the-board in terms of customer service and could not recommend to anyone.
Michael S.I came in there yesterday at the Decatur 6th Ave location with my mother and the guy his name is Kyle D called my mom fat and then before he says it he's like I hope this doesn't offend you like he knew that he was going to offend my mother and still said it. My mom is still upset about this and I find this unacceptable.
Parris B.The lady there was very friendly and help. Made the process easy
BRENDA J.Same day verification of references before you can get the truck is a headache, especially if you are picking up from the app at 4 in the am. This should be done well before the reservation date. Also, returning truck instructions should be sent with reservations not just the address but a guide.
Dorell L.Kyle was so awesome great customer service, will recommend this site to everyone â¤ï¸
Shawn D.The two young ladies that helped me were fantastic and really helped me out when needed. 😊
Michael A. | Expérience généraleShe was nice in helpful in I told her about the problem I have in she said she will check it out but overall everything was good
Jacqueline G.I really appreciate the courteous service. The personnel are so very helpful and friendly at this location.
Kilolo D. | Premières impressionsThe people that work there were very friendly and helpful. Merci
Robert Y.Excellent site
Darlene E.Clean truck. Also take new photos. This is a chevy express not a gmc savana
Donald C.I am a Roadie driver who needed a trailer for a couple of hours. This is a process to get right and the staff was EXTREMELY HELPFUL and patient as I sorted through the process to make this rental fit my needs for delivering a “huge†Roadie gig! So many thanks are in order!!
larry L.Destiny was really helpful and took care of us in a professional manner
Tim L.Customer Services were great!!!!
EDWARD O.Good customer service at reservation and pick up.
Patrick H.Wrong everything
Ethan C.Destiny was an awesome person
TIMOTHY M.My original reservation was with the Tuscaloosa Alabama store on Skyline Drive. I made the reservation about 6 weeks in advance for a 6 x 12 trailer. Two days before I received a notification that Skyline Drive did not have my rental, but one was available at Bolger Alabama 38 miles away, south of Tuscaloosa. I was coming in from North Alabama. This was totally unacceptable. I then called the reservation line and the call kept being dropped. Again, totally unacceptable. I cancelled my reservation and recreated it going to the 6th Ave Store. With my schedule on Friday and having to meet my expected arrival date in Tuscaloosa, U-Haul's in ability to keep a reservation costed me an extra day's rental. I am EXTREMELY unhappy with this. U-Haul could make this right with me by refusing 24 of the 48 hours of the rental. That would make up for the extra gas I has to expend pulling the trailer the extra distance. On a positive note, the 6th Ave Store is my go to for local rentals, the staff is friendly and professional, equipment well maintained. I so far I have had a very good experience working with them.
Tom B.Inside cab was dirty,
Lois T.When I turned it in Chico refused to disconnect it from my truck. Had to do it myself!!!!
Wayne J.Clay, the store manager at the Beltline store was very professional, patient and kind and the staff at another location as well!
Coretta H. | Premières impressionsAwesome customer service
Nyle D. | Premières impressionsOf all the U-Haul stores I have contracted with over the last 6 months and in 3 states this store has had the BEST selection of vehicles, trailers and supplies. (packing, auto accessories) The storage unit was fine for a climate control while the others were regular units while I was transitioning and moving family. U-Haul doesn't refund early vehicle returns, that's too bad. U-Haul was available when I needed them!
john h. | Expérience généraleStaff were very friendly and helpful.
Debra S. | Expérience généraleDestiny was very professional. She received a 6x12 Trailer I brought down from Delaware and processed my reservation for a storage unit. We did a walk through and everything was "just right" Oh, and thet have a great supply if materials and auto hitch accessories...a great prices!
john h. | Premières impressionsUHaul here in Decatur, Alabama was great. They helped with keeping the truck longer, free month of storage, and after hours access
SPENCER C. | Premières impressionsVery pleased with U-Haul storage very convenient friendly helpful clean and safe would recommend U-Haul Storage to anyone. Number one in my book thank you for your services Sallysteffens
Sally S. | Expérience généraleIt seems like it take advantage of people. When they call you before the rental date and tell you to cancel it to stop it and you have all these rules about how you get more money. I will never do business with you again
Mary H. | Expérience généraleI had a confirmation from uhaul themselves and there was not one available in the size I ordered. I had to take the next size up and am being charged $30 more a month and feel this was a bait and switch from the company. Called a file was created.
catherine r. | Premières impressionsThe employee at the counter was wonderful. She did a great job at explaining everything. She really enjoyed her job.
Sonya C. | Premières impressionsThe 2 girls up front were very helpful
RACHEL H. | Premières impressionsNo problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.
Jeri L. | Expérience généraleFirst of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!
Tamara T. | Expérience généraleWish I could be notified when a bigger unit become available. Need more room
Teresa M. | Premières impressionsYou shouldn't have to pay more for 24 hour access to your personal belongings.
Ashley H. | Premières impressionsSeveral times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.
WILLIE F. | Expérience généraleThe drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Merci.
Jimmy P. | Premières impressionsOne of the carts had a missing wheel.
Steve O. | Expérience généraleWhen we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.
lay j. | Expérience généralecan't wait to go back again!
Luther G. | Premières impressionsGenerally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.
john e. | Expérience généraleTaylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.
Trey A. | Premières impressionsTaylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!
Melanie B. | Expérience généraleSuper friendly and helpful staff!
Amanda B. | Online Move InGREAT TEAM OF EMPLOYEES
Gary S. | Expérience généraleThe website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn't receive the free month rent because I didn't rent the truck from that site. I feel that I should have been informed about that.
CHARLES H. | Premières impressionsI was over charged and had to pay an extra day because the customer service that help me didn't a activate my card for my 24 hour access. I called the after hours number to report in on why I had to keep the trailer and extra day because I couldn't get in my unit. They told me I wouldn't be charged because they was at fault but then the next day I was charged $80 extra bucks on my card I had to go into the office not once but twice to have them move empty trailers out of the way where they parked them in front of my unit. I was suppose to be about to get my uhaul at 2 am but wasn't able to pick it up until 9 am. Throwing off all my schedule for them move. The whole thing using uhaul has been a nightmare Next time I will pay extra to get an istorage and Ryder truck. I was very disappointed on uhaul. When you went into the office or store on 6th ave. The customer service was very poor. I stood in the store over 15 mins with no one to be found and they was all seen out back smoking. This store needs new management or employees. This is getting ridiculous
BRENDA J. | Expérience généraleQuite a bit more than I'm used to paying! Could NEVER get a hold of anyone by phone! Always on hold. Billing is bizarre...account online shows NO balance due but then assessed a late for not paying! "There was no balance due the 21st. You didn't have a balance until the 22nd. But you didn't pay it so there's a late fee." Well if NO balance is on account why would I pay? If there's a balance DUE the 22nd, then it should show that online from the 23rd of previous month until date due! Seriously?! But it was convenient to home and available when I needed it but I bought a small shed and put up at home b/c it's much more convenient and affordable!
angel f. | Expérience généraleAwesone!!!
Michael P. | Expérience généraleLady was very helpful!
Faye G. | Expérience généraleCarts to move items in are very convenient however the entry is so rough the carts will not roll, repairs needed.
Robert S. | Premières impressionsSome staff are pleasant and helpful. Other staff have been basically rude especially considering that I have paid them $4700
CHARLES P. | Expérience généraleMade reservations put my bank card on file called 2 days prior to pick up lazey assured me that everything was fine got to the store off of shorter Ave and nothing was correct from Georgia store or Decatur alabama 6th Ave store your employees were mean slow and unprofessional an i still ended up with the wrong storage up stairs dissipated with the service all day
Gary L. | Premières impressionsThe manager Taylor is awesome and extremely helpful.
Michael M. | Expérience généraleRain water got into storage and i had some water damage to a few items. I believe water came from under the door. I did not purchase any insurance from Uhaul so i just packed up my furniture and left
Joseph L. | Expérience généraleYou don’t do what you say
julie p. | Expérience généraleVery very friendly staff, easy to work with, storage was very clean
Kelly H. | Expérience généraleDoor was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.
Paul G. | Expérience généraleThe only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.
Rick s. | Expérience généraleVery convenient, easy access, very helpful staff.
Patricia D. | Expérience généraleService is great and Facility is clean. Very Satisfied customer.
Kennie G. | Premières impressionsUsed them for 4 years and never a problem
ANTHONY C. | Expérience généraleJohnathan was a big help on my last moving out day at your facility. He is a class guy. Edith Peebles
Edith P. | Expérience généraleThey saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!
Vyron H. | Premières impressionsEverything good
Clara W. | Premières impressionsFacility very nice but upstairs internal difficult to assess especially with sleeper sofa!!
Sam J. | Premières impressionsI was disappointed that last month's rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.
CHERIE S. | Expérience généraleMgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.
Samuel C. | Expérience généraleGreat service!
Melissa J. | Premières impressionsHow great would recommend, also Would use again. Lowest price too.
Rick s. | Premières impressionsLe personnel était amical et serviable.
danny h. | Expérience généraleN/a
Monica W. | Expérience généraleThe employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.
Karen K. | RéservationNo comment
Jill M. | Expérience généraleGreat Customer Service!!
AMY G. | Expérience généraleWould like to thank everyone
gary r. | Expérience générale1st time to use climate control. Was extremely pleased w all aspects of this business, location and friendly service
Gale G. | Expérience généraleSome of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.
Dominique R. | Expérience généraleTammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.
Rob D. | Expérience généraleOur storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that. Thank you UHaul!!
Bradley H. | Expérience généraleClean facility. Friendly and helpful staff.
Christine Y. | Expérience généraleExcellent service
EDWARD A. | Expérience généralethe guy was super nice and explained everything will definitely be back
Kim W. | Expérience générale