Great experienceNancy H.
Customer Reviews for U-Haul Moving & Storage at 6th Ave
Pour nous contacter
Decatur, AL 35601
(Across from the round bank)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This young man met me at the truck and was very polite. He made the return very pleasant.MICHAEL G.
Le client n'a pas laissé de commentaire.Brittany C.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Jasak P.
I needed to return the trailer to a different location than the one I had scheduled. After calling three different numbers (because UHaul makes it unclear which number to call when you need to make a change), the person who answered my call did not know to tell me that I could go to the new location and find out if it was possible and if there was any charge. She just kept saying there was no way for her to tell me if there would be any charge (which is technically true, but unhelpful to me. She should have been told to say "Go the the location that you want to return the trailer to, and they can help you"GERALD C.
Taylor was very helpful and friendly.Larry N.
Le client n'a pas laissé de commentaire.Crystal B.
Le client n'a pas laissé de commentaire.Thomas H.
Give a partial refund if the equipment is returned at least a day earlyPaul M.
Le client n'a pas laissé de commentaire.James C.
Already submitted on other surveyBobby W.
Staff was very professional. Great attitudes and friendlyBobby W.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.RAYMOND H.
Leland, your employee, was great!Sarah H. | Premières impressions
The counter representative was very odd. When I explained that our uhaul had caught on fire and we were there to get another truck so our items could be transloaded into the second truck. He was more interested in the wild events surrounding the uhaul fire than actually trying to help me.Kelley D.
The way you check in before hours the process is to long for someone who does not do it all the timeRobby M.
Le client n'a pas laissé de commentaire.frank G.
Le client n'a pas laissé de commentaire.carl S.
The man, Dreghe or something, an Irishman. Was the absolute worst experience I've ever had. while we were checking out he first tried to hit on my girlfriend, which freaked her out so she got up and walked off and I took over the process. He then proceeded to tell me that he doesn't agree with transgender people and that he believed a man and a woman should be together and on and on, until finally his coworker (a strong voiced African American woman) stepped in and told him he was being inappropriate. I can't thank her enough for her voice, as I was just sitting there in complete disbelief.Kasey V.
Le client n'a pas laissé de commentaire.Andrew M.
Destiny helped me. She was amazing! She was friendly, professional, and very helpful. Their storage rooms are secure, modern access, and clean. I highly recommend using this UHaul!Dovey M. | Premières impressions
This has been a total fiasco. I have had to file a dispute with uhaul, which took 2 hours on the phone, and I still had my credit card charged for extras that were not applicable. Now disputing it with credit card company. A complete failure across-the-board in terms of customer service and could not recommend to anyone.Michael S.
I came in there yesterday at the Decatur 6th Ave location with my mother and the guy his name is Kyle D called my mom fat and then before he says it he's like I hope this doesn't offend you like he knew that he was going to offend my mother and still said it. My mom is still upset about this and I find this unacceptable.Parris B.
The lady there was very friendly and help. Made the process easyBRENDA J.
Le client n'a pas laissé de commentaire.Melissa E. | Premières impressions
Le client n'a pas laissé de commentaire.EUGENE M. | Expérience générale
Same day verification of references before you can get the truck is a headache, especially if you are picking up from the app at 4 in the am. This should be done well before the reservation date. Also, returning truck instructions should be sent with reservations not just the address but a guide.Dorell L.
Kyle was so awesome great customer service, will recommend this site to everyone â¤ï¸Shawn D.
The two young ladies that helped me were fantastic and really helped me out when needed. 😊Michael A. | Expérience générale
Le client n'a pas laissé de commentaire.Renee H.
She was nice in helpful in I told her about the problem I have in she said she will check it out but overall everything was goodJacqueline G.
I really appreciate the courteous service. The personnel are so very helpful and friendly at this location.Kilolo D. | Premières impressions
The people that work there were very friendly and helpful. MerciRobert Y.
Le client n'a pas laissé de commentaire.Jan M.
Le client n'a pas laissé de commentaire.Stephanie S.
Excellent siteDarlene E.
Clean truck. Also take new photos. This is a chevy express not a gmc savanaDonald C.
I am a Roadie driver who needed a trailer for a couple of hours. This is a process to get right and the staff was EXTREMELY HELPFUL and patient as I sorted through the process to make this rental fit my needs for delivering a â€œhugeâ€ Roadie gig! So many thanks are in order!!larry L.
Destiny was really helpful and took care of us in a professional mannerTim L.
Customer Services were great!!!!EDWARD O.
Le client n'a pas laissé de commentaire.anthony M.
Le client n'a pas laissé de commentaire.Esther V.
Good customer service at reservation and pick up.Patrick H.
Le client n'a pas laissé de commentaire.Lucy E.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.Darren F.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.carrie T.
Wrong everythingEthan C.
Le client n'a pas laissé de commentaire.Phillip G.
Destiny was an awesome personTIMOTHY M.
Le client n'a pas laissé de commentaire.sam H.
My original reservation was with the Tuscaloosa Alabama store on Skyline Drive. I made the reservation about 6 weeks in advance for a 6 x 12 trailer. Two days before I received a notification that Skyline Drive did not have my rental, but one was available at Bolger Alabama 38 miles away, south of Tuscaloosa. I was coming in from North Alabama. This was totally unacceptable. I then called the reservation line and the call kept being dropped. Again, totally unacceptable. I cancelled my reservation and recreated it going to the 6th Ave Store. With my schedule on Friday and having to meet my expected arrival date in Tuscaloosa, U-Haul's in ability to keep a reservation costed me an extra day's rental. I am EXTREMELY unhappy with this. U-Haul could make this right with me by refusing 24 of the 48 hours of the rental. That would make up for the extra gas I has to expend pulling the trailer the extra distance. On a positive note, the 6th Ave Store is my go to for local rentals, the staff is friendly and professional, equipment well maintained. I so far I have had a very good experience working with them.Tom B.
Inside cab was dirty,Lois T.
When I turned it in Chico refused to disconnect it from my truck. Had to do it myself!!!!Wayne J.
We have rented from this location several times. Great service!DONNA Y.
Le client n'a pas laissé de commentaire.Nabretta L.
Everyone was very nice and helpfulTerry B.
Nothing everything was just great.Catriona R.
Le client n'a pas laissé de commentaire.thomas F.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.TIM G.
The return was confusing. Signs said to leave equipment here but no one ever showed up to help. We had to go looking for a person. He was very nice once we found him but it wasn't where the signs indicated we were to return.Nancy S.
Le client n'a pas laissé de commentaire.ricky R.
Le client n'a pas laissé de commentaire.opal B.
The lady who helped me check in the equipment was so kind. Great experience from both people in this store.Tyler H.
Brake lights and turn indicators did not work for both 6x12 trailers that were on site. Both had wiring assemblies that had been altered and needed to be replaced.Ray H.
Simply pure perfection for real very pleased with my experience.Jacob T.
Le client n'a pas laissé de commentaire.Basheer A.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.Stephen F.
Before going into the location I waited almost 10 minutes and no one came to check the truck in. It turns out there was only one staff member working and she was taking care of another customer.Lori B.
Le client n'a pas laissé de commentaire.Barry B.
Le client n'a pas laissé de commentaire.Earl H.
The location smelled disgusting. They didn't have the appliance dolly I needed and made me go across town to get it. They could have demonstrated excellent customer service skills and easily went to the other store to get it before my reservation time, but they chose to make me do it. The truck steering needed some major work done to it. They're was a lot of play in the steering wheel. They shamelessly put blankets and a furniture dolly in the truck, but it was locked up so they could charge me for it if I used it. Not only was this a dirty truck to try to get me to pay for something that I didn't want, but it also took up precious room in the truck that I could have used.Phillip W.
Nothing!! The staff was so helpful in a very challenging family emergency and I so appreciate your team's professionalism and great attitudes. 😊Michael A.
Le client n'a pas laissé de commentaire.Mamie G.
Le client n'a pas laissé de commentaire.Quilicia P.
Le client n'a pas laissé de commentaire.sandra K.
Leland was very friendly and helpful!Coretta H.
Le client n'a pas laissé de commentaire.Kelly W.
Le client n'a pas laissé de commentaire.Royce E.
The young couple at the desk were very helpful and friendly.KEILLY B.
Young lady working during pickup was polite and very knowledgeable and professional.Michael C.
Destiny was very helpful and did a great job!Allen H.
Explain there will be mileage overages. That the price up front is not the final price.Mark C.
Clay, the store manager at the Beltline store was very professional, patient and kind and the staff at another location as well!Coretta H. | Premières impressions
Quick and easy returnLem C.
Le client n'a pas laissé de commentaire.Chansler L.
This is the second time I have rented a cargo van from UHaul. The vans were great, clean and perform well. The local employees were very friendly and helpful. If I have to rent another van, I will go back to the same location.RICHARD B.
Le client n'a pas laissé de commentaire.Lisa M.
Awesome customer serviceNyle D. | Premières impressions
Le client n'a pas laissé de commentaire.Ivan D.
Le client n'a pas laissé de commentaire.cathy P.
inform customers of possible added chargesAutumn T.
Charged me additional miles of 39,2 miles. Battery died at the location. I returned it 9:40am when it was due at 3pm That should have been a saving!John P.
Le client n'a pas laissé de commentaire.Priscilla C.
Le client n'a pas laissé de commentaire.JIMMIE K.
Le client n'a pas laissé de commentaire.IRA D.
Le client n'a pas laissé de commentaire.DANIEL K.
Le client n'a pas laissé de commentaire.Ashley O.
Le client n'a pas laissé de commentaire.CLAUDE S.
The particular truck we rented desperately needs it's brakes checked. We had to push the brake pedal all the way to yhe floor. Very scary!JEFFREY W.
The young lady working on this particular day was amazing. She was working alone however managed to take care of every customer dispite any issues she handled herself well. I loved her attitude also dispite being by herself. Thank you so much this was an amazing experienceEUGENE M.
Of all the U-Haul stores I have contracted with over the last 6 months and in 3 states this store has had the BEST selection of vehicles, trailers and supplies. (packing, auto accessories) The storage unit was fine for a climate control while the others were regular units while I was transitioning and moving family. U-Haul doesn't refund early vehicle returns, that's too bad. U-Haul was available when I needed them!john h. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA Y.
Staff were very friendly and helpful.Debra S. | Expérience générale
Le client n'a pas laissé de commentaire.Wesley V. | Expérience générale
Destiny was very professional. She received a 6x12 Trailer I brought down from Delaware and processed my reservation for a storage unit. We did a walk through and everything was "just right" Oh, and thet have a great supply if materials and auto hitch accessories...a great prices!john h. | Premières impressions
UHaul here in Decatur, Alabama was great. They helped with keeping the truck longer, free month of storage, and after hours accessSPENCER C. | Premières impressions
Very pleased with U-Haul storage very convenient friendly helpful clean and safe would recommend U-Haul Storage to anyone. Number one in my book thank you for your services SallysteffensSally S. | Expérience générale
It seems like it take advantage of people. When they call you before the rental date and tell you to cancel it to stop it and you have all these rules about how you get more money. I will never do business with you againMary H. | Expérience générale
I had a confirmation from uhaul themselves and there was not one available in the size I ordered. I had to take the next size up and am being charged $30 more a month and feel this was a bait and switch from the company. Called a file was created.catherine r. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler M. | Premières impressions
The employee at the counter was wonderful. She did a great job at explaining everything. She really enjoyed her job.Sonya C. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES H. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany M. | Premières impressions
The 2 girls up front were very helpfulRACHEL H. | Premières impressions
No problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.Jeri L. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT M. | Premières impressions
Le client n'a pas laissé de commentaire.Destiny G. | Expérience générale
Le client n'a pas laissé de commentaire.lisa a. | Expérience générale
First of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!Tamara T. | Expérience générale
Wish I could be notified when a bigger unit become available. Need more roomTeresa M. | Premières impressions
Le client n'a pas laissé de commentaire.Caroline H. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela M. | Premières impressions
You shouldn't have to pay more for 24 hour access to your personal belongings.Ashley H. | Premières impressions
Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.WILLIE F. | Expérience générale
The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Merci.Jimmy P. | Premières impressions
One of the carts had a missing wheel.Steve O. | Expérience générale
When we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.lay j. | Expérience générale
Le client n'a pas laissé de commentaire.Steve O. | Premières impressions
Le client n'a pas laissé de commentaire.lisa a. | Premières impressions
can't wait to go back again!Luther G. | Premières impressions
Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.john e. | Expérience générale
Le client n'a pas laissé de commentaire.Sam J. | Expérience générale
Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.Trey A. | Premières impressions
Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!Melanie B. | Expérience générale
Super friendly and helpful staff!Amanda B. | Online Move In
Le client n'a pas laissé de commentaire.Heather D. | Expérience générale
GREAT TEAM OF EMPLOYEESGary S. | Expérience générale
The website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn't receive the free month rent because I didn't rent the truck from that site. I feel that I should have been informed about that.CHARLES H. | Premières impressions
I was over charged and had to pay an extra day because the customer service that help me didn't a activate my card for my 24 hour access. I called the after hours number to report in on why I had to keep the trailer and extra day because I couldn't get in my unit. They told me I wouldn't be charged because they was at fault but then the next day I was charged $80 extra bucks on my card I had to go into the office not once but twice to have them move empty trailers out of the way where they parked them in front of my unit. I was suppose to be about to get my uhaul at 2 am but wasn't able to pick it up until 9 am. Throwing off all my schedule for them move. The whole thing using uhaul has been a nightmare Next time I will pay extra to get an istorage and Ryder truck. I was very disappointed on uhaul. When you went into the office or store on 6th ave. The customer service was very poor. I stood in the store over 15 mins with no one to be found and they was all seen out back smoking. This store needs new management or employees. This is getting ridiculousBRENDA J. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Quite a bit more than I'm used to paying! Could NEVER get a hold of anyone by phone! Always on hold. Billing is bizarre...account online shows NO balance due but then assessed a late for not paying! "There was no balance due the 21st. You didn't have a balance until the 22nd. But you didn't pay it so there's a late fee." Well if NO balance is on account why would I pay? If there's a balance DUE the 22nd, then it should show that online from the 23rd of previous month until date due! Seriously?! But it was convenient to home and available when I needed it but I bought a small shed and put up at home b/c it's much more convenient and affordable!angel f. | Expérience générale
Le client n'a pas laissé de commentaire.Robin A. | Premières impressions
Le client n'a pas laissé de commentaire.Heather D. | Premières impressions
Awesone!!!Michael P. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie B. | Online Move In
Le client n'a pas laissé de commentaire.holden k. | Expérience générale
Lady was very helpful!Faye G. | Expérience générale
Le client n'a pas laissé de commentaire.geneva c. | Premières impressions
Le client n'a pas laissé de commentaire.Kennie G. | Expérience générale
Le client n'a pas laissé de commentaire.Gary S. | Premières impressions
Le client n'a pas laissé de commentaire.Karon G. | Expérience générale
Le client n'a pas laissé de commentaire.holden k. | Premières impressions
Carts to move items in are very convenient however the entry is so rough the carts will not roll, repairs needed.Robert S. | Premières impressions
Some staff are pleasant and helpful. Other staff have been basically rude especially considering that I have paid them $4700CHARLES P. | Expérience générale
Made reservations put my bank card on file called 2 days prior to pick up lazey assured me that everything was fine got to the store off of shorter Ave and nothing was correct from Georgia store or Decatur alabama 6th Ave store your employees were mean slow and unprofessional an i still ended up with the wrong storage up stairs dissipated with the service all dayGary L. | Premières impressions
The manager Taylor is awesome and extremely helpful.Michael M. | Expérience générale
Le client n'a pas laissé de commentaire.carol m. | Expérience générale
Rain water got into storage and i had some water damage to a few items. I believe water came from under the door. I did not purchase any insurance from Uhaul so i just packed up my furniture and leftJoseph L. | Expérience générale
You don’t do what you sayjulie p. | Expérience générale
Very very friendly staff, easy to work with, storage was very cleanKelly H. | Expérience générale
Door was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.Paul G. | Expérience générale
The only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.Rick s. | Expérience générale
Very convenient, easy access, very helpful staff.Patricia D. | Expérience générale
Service is great and Facility is clean. Very Satisfied customer.Kennie G. | Premières impressions
Used them for 4 years and never a problemANTHONY C. | Expérience générale
Johnathan was a big help on my last moving out day at your facility. He is a class guy. Edith PeeblesEdith P. | Expérience générale
They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!Vyron H. | Premières impressions
Everything goodClara W. | Premières impressions
Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!Sam J. | Premières impressions
I was disappointed that last month's rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.CHERIE S. | Expérience générale
Mgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.Samuel C. | Expérience générale
Great service!Melissa J. | Premières impressions
How great would recommend, also Would use again. Lowest price too.Rick s. | Premières impressions
Le personnel était amical et serviable.danny h. | Expérience générale
N/aMonica W. | Expérience générale
The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.Karen K. | Réservation
No commentJill M. | Expérience générale
Great Customer Service!!AMY G. | Expérience générale
Would like to thank everyonegary r. | Expérience générale
1st time to use climate control. Was extremely pleased w all aspects of this business, location and friendly serviceGale G. | Expérience générale
Some of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.Dominique R. | Expérience générale
Tammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.Rob D. | Expérience générale
Our storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that. Thank you UHaul!!Bradley H. | Expérience générale
Clean facility. Friendly and helpful staff.Christine Y. | Expérience générale
Excellent serviceEDWARD A. | Expérience générale
the guy was super nice and explained everything will definitely be backKim W. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!