Customer Reviews for U-Haul Moving & Storage at 6th Ave

1 934 évaluations

1802 6th Ave SE   Decatur, AL 35601
(Across from the round bank)

(256) 350-2955

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(256) 350-2955

1802 6th Ave SE
Decatur, AL 35601
(Across from the round bank)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Quote a price different online than what I paid. Not cool

ROSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Premières impressions 
Évaluation :
5

The 2 girls up front were very helpful

RACHEL H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip G. 
Évaluation :
3

I was charged for the safe move when I specifically said I did not want it.

CHARLES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Very nice place,& very clean!!!

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana D. 
Évaluation :
5

Friendly, helpful staff!

ANGELA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN L. 
Évaluation :
5

Keep doing what you all are doing !!!

Erica B. 
Évaluation :
5

I was provided the most recent of vehicles and was confident in my trip each direction. Much appreciated and will certainly use again for my Company. Adam

BRIAN E. 
Évaluation :
5

No problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.

Jeri L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERETT W. 
Évaluation :
3

I normally have no issues with this U-Haul location. But this time the truck broke down in us twice and we had to wait on roadside assistance which delayed our move. Then they extended our rental but when I called customer service they were very rude and we still didn't finish our entire move. I still could use it 1-2 more days to finish moving. It was just over all a bad experience.

Kristy L. 
Évaluation :
5

Leiland Deaver and her coworkers were excellent.

JOHN A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIS E. 
Évaluation :
3

I was very upset to find that I was charged almost 32 $for 3 gallons of fuel. Three fallons I don't think would even make the needle move. I have rented several Uhaul trucks in the past and have always returned the trucks with plenty of fuel. This time was no different. I had to drop it off after hours. I tried to get the app to work and couldn't. I then called the Uhaul #and waited on hold for over 30 minutes. I had things I had to do and could not wait on hold I never even spoke to an agent. I do have pictures of the fuel guage. If there ever is a next time of needing a truck I will think twice before using Uhaul. I almost went with another company this time because they were a but cheaper but thought no Uhaul is who I've ALWAYS used and it's been good experiences. I feel they did that because I didn't do the stuff on the app so they knew they could make a little extra $.

Irving B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE T. 
Évaluation :
5

The "on-line return" feature is awful. No other complaints. Very good service.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin F. 
Évaluation :
1

The man charged me twice for everything. I called corporate.

SHALONDA H. 
Évaluation :
5

Great van and customer service.

Leslie B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MEGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny G.  |  Expérience générale 
Évaluation :
5

The calls needs to start going through more to the U-Haul store instead of somewhere else.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
4

Van had Collision Detection warning light on, as well as the Traction Control light was on. I was not told about these when I picked it up. Also, there was a TPMS that was not working, but was told about it and assured that the tire pressure was good. When I returned the van the attendant said that the 'shop' can't get the codes to clear and can't figure out what is causing them.

Leslie B. 
Évaluation :
1

You charged for the moving Furniture Pads that was not used or ReQuested the Your employees said they would would not charge for 2 of the day I truly need someone to give me a call in regards to this matter

TELISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Lots of issues with the truck but the assistant manager went above and beyond to reach out to Uhaul to be sure I was compensated for all of the inconveniences

Tiffany L. 
Évaluation :
3

My reservation was ‘unavoidably changed”.an hour before pickup time. Pickup location over an hour away without any concession on uhaul part. This company has gotten complacent on true customer service because of their considerable market penetration. It's a real shame.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOCELYN R. 
Évaluation :
2

Pick up in my city

LINDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA G. 
Évaluation :
5

We agreed to take it to Tullahoma, but mileage dropped, we drove the truck straight from Rental to home -loaded - straight to new house and unloaded and then way out of our way to take where they wanted the truck and we went over THREE MILES and were BILLED.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa a.  |  Expérience générale 
Évaluation :
5

First of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!

Tamara T.  |  Expérience générale 
Évaluation :
5

The process was quick (my wait in line was long, so maybe have a 2nd person there to help out with customers). The girl who waited on me was very helpful, also carried out the boxes I purchased, which was a big help to me as I have mobility issues and use a cane. I would recommend and use this facility again.

CONNIE B. 
Évaluation :
4

Jerry was a big help and always willing to make suggestions.

JOHN S. 
Évaluation :
5

Oui

CHIEN V. 
Évaluation :
5

Wish I could be notified when a bigger unit become available. Need more room

Teresa M.  |  Premières impressions 
Évaluation :
5

The online reservation experience was poor. I had reserved a van closer to my home and my destination. After reserving online I received a call that the van was not available and had to use a location that was further away. As a result my trip took longer and I had to pay more in miles.

BRYAN L. 
Évaluation :
5

Nothing the staff was nice and helpful

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Customer Service was great!

VICTORIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
1

Be there when appointment is set and be polite of people's time to let them know your car is not ready after 5 hrs waiting

mario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loyd P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela M.  |  Premières impressions 
Évaluation :
3

You shouldn't have to pay more for 24 hour access to your personal belongings.

Ashley H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIANDRA M. 
Évaluation :
1

Do proper inspection and maintenance on your equipment. You gave me a car hauler That was supposed supposed to work with my vehicle well if straps or not cut short it might have worked. Had to go out and buy ratchet straps 2 to secure the vehicle. Call U-Haul no help. Call U-Haul road assistance and that's not their number no more. I will never rent from U-Haul again.

TIMOTHY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN C. 
Évaluation :
3

Have the vehicle filled. The truck was at less then a quarter of a tank.

ZACHARY W. 
Évaluation :
5

Your staff at the 6th avenue location were a huge help. Thanks! They made the stressful day a lot easier. :)

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Yeet

CHARLES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
1

Did not actually have storage unit even though I had a reservation number and had to go to another city just to find a storage unit and was charged extra money for not being about to drop Uhaul off because it was full of items that should have been put in storage. Rep refused to take my storage unit reservation number because he stated all the units were full.

JAMIL S. 
Évaluation :
3

Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.

WILLIE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
1

the associates at this location are very unprofessional and very rude.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHELL G. 
Évaluation :
1

I was offered a 4x8 trailer that was over 30 years old for a 1500-plus mile trip to New Mexico. I shared my reservations with the attendant and he did not offer any alternative. After picking up some things for the trip placed in the trailer, drove less than 10 miles, and found multiple things broken because the trailer had no suspension. I attempted to exchange the old trailer for a newer model but was told there were none available and was charged the day rate of 14,95 $ plus tax even though I had the trailer less than 24-hours. I would advise that you stay away from this dealer.

Jimmy S. 
Évaluation :
5

Very friendly staff.

BENITHA M. 
Évaluation :
4

They took a 100 bucks off my debit card I have yet recieved my balance back. It should have been put back the same day

SHEILA F. 
Évaluation :
5

For one thing when you call the place you are getting truck from the call dosen't go to another state and you can't talk to a person from that location. Get better trucks for a long haul because the truck i got was a peace of junk.

LARRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
2

They rented me a Uhaul where they knew the seat-belt indicator was broken, so I had to listen to chiming for 20 mins each time I started the thing. Also the truck was Garbage in that it did not want to shift gears, so I had to listen to that fun noise as well. The best thing I can say is that the AC worked

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
3

I didn't have a problem with this location and the workers per se, but the experience of attempting to put my household items in storage and being turned away due to lack of space availability was very dismaying. The worker on duty attempted to help. The location was okay.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA L. 
Évaluation :
5

There was a little problem with both doors of the cab. They didn't close very well; had to try several times to get them to close well.

CHARLOTTE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBRIEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALCOM F. 
Évaluation :
1

I used some of my rent money to for our house to move , I returned the uhaul on full and I did not get my deposit back so now me and my family have to find a way to make that money up to pay our rent uhaul it a scam and it hurts people in need instead of helping them

WILLIAM W. 
Évaluation :
5

No complaints at all.

JOSIE S. 
Évaluation :
5

Once again everything went well. Had a short wait while the U-Haul person was helping another customer. Service was very good considering that the person was working by himself. Will use U-Haul in the future when I need a vehicle.

Harvey B. 
Évaluation :
3

The trailer had debris and what appeared to be food under the door. And it appeared to have not been washed outside for some time. The staff was helpful and correctly hooked the trailer to my truck.

Jimmy S. 
Évaluation :
5

Excellent Customer Service.

Loyd P. 
Évaluation :
5

Taylor was very helpful. The facility was very clean and the employees were all very professional.

Justin T N. 
Évaluation :
2

Train your employees how to treat customers with respect instead of talking to them with a condescending attitude. And also explain to them that if a customer doesn't need equipment in the truck, take it out without charging the customer for it.

KELLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
4

The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Merci.

Jimmy P.  |  Premières impressions 
Évaluation :
4

One of the carts had a missing wheel.

Steve O.  |  Expérience générale 
Évaluation :
1

It wasn't necessarily the store. I made arrangements to pick up the truck 3 mikes from my house. I was emailed Saturday that my pick up and drop off place had changed from athens to Decatur due to the truck having issues. I called and was passsed around for over 2 hours. When I finally got to speak with someone about the additional mileage I was going to be charged for, she was the rudest person I believe I have ever talked to. I didn't change the venue y'all did due to equipment issues. The distance from where I was to pick up and drop the truck off was a total of almost 30 miles. My total usage was 71 miles. 30 if that was having to go to the new dealership. I just didn't think I should have had to oh that mileage due to an issue with a truck

Tara J. 
Évaluation :
1

RIPP OFF NEVER EVER AGAIN NO ONE THAT I EVER HEAR NEEDING A MOVING VEHICLE WILL RENT UHAUL...EVER

IDA C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TAJINDER S. 
Évaluation :
4

Need more than one worker, I felt sorry for tha guy, he was really polite, thank you.

MARCELLO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEOSHA S. 
Évaluation :
5

The trailer leaked rain water from the front right side lower corner. (You can see the hole)This should be repaired before someone hauls furniture. Thanks, PS. The customer service at this location was Great.

HOWARD G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Letesha S. 
Évaluation :
5

The young lady working there was very cordial and knowledgeable.

ALDON G. 
Évaluation :
4

When we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.

lay j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa a.  |  Premières impressions 
Évaluation :
4

can't wait to go back again!

Luther G.  |  Premières impressions 
Évaluation :
4

Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.

john e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam J.  |  Expérience générale 
Évaluation :
5

Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.

Trey A.  |  Premières impressions 
Évaluation :
5

Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!

Melanie B.  |  Expérience générale 
Évaluation :
5

Super friendly and helpful staff!

Amanda B.  |  Online Move In 
Évaluation :
3

The website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn't receive the free month rent because I didn't rent the truck from that site. I feel that I should have been informed about that.

CHARLES H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin A.  |  Premières impressions 
Évaluation :
4

Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!

Sam J.  |  Premières impressions 
Évaluation :
5

The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.

Karen K.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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