My original reservation was with the Tuscaloosa Alabama store on Skyline Drive. I made the reservation about 6 weeks in advance for a 6 x 12 trailer. Two days before I received a notification that Skyline Drive did not have my rental, but one was available at Bolger Alabama 38 miles away, south of Tuscaloosa. I was coming in from North Alabama. This was totally unacceptable. I then called the reservation line and the call kept being dropped. Again, totally unacceptable. I cancelled my reservation and recreated it going to the 6th Ave Store. With my schedule on Friday and having to meet my expected arrival date in Tuscaloosa, U-Haul's in ability to keep a reservation costed me an extra day's rental. I am EXTREMELY unhappy with this. U-Haul could make this right with me by refusing 24 of the 48 hours of the rental. That would make up for the extra gas I has to expend pulling the trailer the extra distance. On a positive note, the 6th Ave Store is my go to for local rentals, the staff is friendly and professional, equipment well maintained. I so far I have had a very good experience working with them.Tom B.
Customer Reviews for U-Haul Moving & Storage at 6th Ave
Pour nous contacter
Decatur, AL 35601
(Across from the round bank)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Inside cab was dirty,Lois T.
When I turned it in Chico refused to disconnect it from my truck. Had to do it myself!!!!Wayne J.
We have rented from this location several times. Great service!DONNA Y.
Le client n'a pas laissé de commentaire.Nabretta L.
Everyone was very nice and helpfulTerry B.
Nothing everything was just great.Catriona R.
Le client n'a pas laissé de commentaire.thomas F.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.TIM G.
The return was confusing. Signs said to leave equipment here but no one ever showed up to help. We had to go looking for a person. He was very nice once we found him but it wasn't where the signs indicated we were to return.Nancy S.
Le client n'a pas laissé de commentaire.ricky R.
Le client n'a pas laissé de commentaire.opal B.
The lady who helped me check in the equipment was so kind. Great experience from both people in this store.Tyler H.
Brake lights and turn indicators did not work for both 6x12 trailers that were on site. Both had wiring assemblies that had been altered and needed to be replaced.Ray H.
Simply pure perfection for real very pleased with my experience.Jacob T.
Le client n'a pas laissé de commentaire.Basheer A.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.Stephen F.
Before going into the location I waited almost 10 minutes and no one came to check the truck in. It turns out there was only one staff member working and she was taking care of another customer.Lori B.
Le client n'a pas laissé de commentaire.Barry B.
Le client n'a pas laissé de commentaire.Earl H.
The location smelled disgusting. They didn't have the appliance dolly I needed and made me go across town to get it. They could have demonstrated excellent customer service skills and easily went to the other store to get it before my reservation time, but they chose to make me do it. The truck steering needed some major work done to it. They're was a lot of play in the steering wheel. They shamelessly put blankets and a furniture dolly in the truck, but it was locked up so they could charge me for it if I used it. Not only was this a dirty truck to try to get me to pay for something that I didn't want, but it also took up precious room in the truck that I could have used.Phillip W.
Nothing!! The staff was so helpful in a very challenging family emergency and I so appreciate your team's professionalism and great attitudes. 😊Michael A.
Le client n'a pas laissé de commentaire.Mamie G.
Le client n'a pas laissé de commentaire.Quilicia P.
Le client n'a pas laissé de commentaire.sandra K.
Leland was very friendly and helpful!Coretta H.
Le client n'a pas laissé de commentaire.Kelly W.
Le client n'a pas laissé de commentaire.Royce E.
The young couple at the desk were very helpful and friendly.KEILLY B.
Young lady working during pickup was polite and very knowledgeable and professional.Michael C.
Destiny was very helpful and did a great job!Allen H.
Explain there will be mileage overages. That the price up front is not the final price.Mark C.
Clay, the store manager at the Beltline store was very professional, patient and kind and the staff at another location as well!Coretta H. | Premières impressions
Quick and easy returnLem C.
Le client n'a pas laissé de commentaire.Chansler L.
This is the second time I have rented a cargo van from UHaul. The vans were great, clean and perform well. The local employees were very friendly and helpful. If I have to rent another van, I will go back to the same location.RICHARD B.
Le client n'a pas laissé de commentaire.Lisa M.
Awesome customer serviceNyle D. | Premières impressions
Le client n'a pas laissé de commentaire.Ivan D.
Le client n'a pas laissé de commentaire.cathy P.
inform customers of possible added chargesAutumn T.
Charged me additional miles of 39,2 miles. Battery died at the location. I returned it 9:40am when it was due at 3pm That should have been a saving!John P.
Le client n'a pas laissé de commentaire.Priscilla C.
Le client n'a pas laissé de commentaire.JIMMIE K.
Le client n'a pas laissé de commentaire.IRA D.
Le client n'a pas laissé de commentaire.DANIEL K.
Le client n'a pas laissé de commentaire.Ashley O.
Le client n'a pas laissé de commentaire.CLAUDE S.
The particular truck we rented desperately needs it's brakes checked. We had to push the brake pedal all the way to yhe floor. Very scary!JEFFREY W.
The young lady working on this particular day was amazing. She was working alone however managed to take care of every customer dispite any issues she handled herself well. I loved her attitude also dispite being by herself. Thank you so much this was an amazing experienceEUGENE M.
Of all the U-Haul stores I have contracted with over the last 6 months and in 3 states this store has had the BEST selection of vehicles, trailers and supplies. (packing, auto accessories) The storage unit was fine for a climate control while the others were regular units while I was transitioning and moving family. U-Haul doesn't refund early vehicle returns, that's too bad. U-Haul was available when I needed them!john h. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA Y.
No improvement recommendations. 6th Ave is my home base. This store is well stocked with supplies for packing and configuring your auto to tow. Great staff!john H.
As same as the pick up location being different, I had to take it to this location to drop it off instead of the location that i put down. i swept out the back and showed the agent the dolly that was laying on the floor when i had rented it.......................so not really happy with the rental as a whole......sorryAlan H.
I like the Service and would come back againJERIS P.
Good customer service. Pleasant managerJOSEPH G.
Really nothing. The two ladies that helped me One in the morning and a different one in the afternoon were cordial, Professinal, and knew what they were doing. I was impressed.IRWIN C.
The location was fine. However, mobile pickup was a nightmare and took almost two hours. I will NEVER do that again.Angela I.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.ROBERT R.
Staff were very friendly and helpful.Debra S. | Expérience générale
Le client n'a pas laissé de commentaire.Wesley V. | Expérience générale
Good customer service. Easy reservation, pick up and drop off. Overall good experience and will come back again.STEPHEN P.
Le client n'a pas laissé de commentaire.LARRY M.
Le client n'a pas laissé de commentaire.RANDALL S.
Le client n'a pas laissé de commentaire.COLLIN S.
Train you employees to have better language skills with their customers. Girl was very foul mouthed, this is not good business practice.STEPHEN C.
After only waiting about 15-minutes, due to helping another customer, they had me back the trailer in place and had my receipt ready in all of 15-minutes. They were friendly and very helpful. Overall, from pick-up to return, best record time experience. Well done to everyone.Jeffrey M.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.RICHARD H.
Destiny was very professional. She received a 6x12 Trailer I brought down from Delaware and processed my reservation for a storage unit. We did a walk through and everything was "just right" Oh, and thet have a great supply if materials and auto hitch accessories...a great prices!john h. | Premières impressions
Everything was ok, the staff was very friendly and the equipment was ok. I would recommend them!MICHAEL H.
Le client n'a pas laissé de commentaire.Jeffrey A.
UHaul here in Decatur, Alabama was great. They helped with keeping the truck longer, free month of storage, and after hours accessSPENCER C. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN T.
Very pleased with U-Haul storage very convenient friendly helpful clean and safe would recommend U-Haul Storage to anyone. Number one in my book thank you for your services SallysteffensSally S. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.JOHN N.
Cab smelled like marijuana. The contactless app check in was not contactless, was still required to to go inside. Truck was smaller than the one I paid for and required me to make an additional trip.Daniel L.
Le client n'a pas laissé de commentaire.JACK G.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.JAMES L.
I had to assist the associate with attaching the trailer. I would recommend having another employee available so the customer doesn't have to lift the trailer while the employee pushes to get it lined up. If I were older or slightly weaker we wouldn't have been able to attach it to the truck.ERIC D.
It seems like it take advantage of people. When they call you before the rental date and tell you to cancel it to stop it and you have all these rules about how you get more money. I will never do business with you againMary H. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.MARK J.
I just have to brag on Destiny Garcia! She went above and beyond to make my experience easy going. She also could see I was struggling this morning. I walked in with tear filled eyes and she instantly wrapped me in a hug! She really impacted me in a special way this morning. So, if you see this Destiny thank you so much!ASHLEY G.
Absolutely nothing!! Everything was perfect from the timing to the service. The workers are very kind and we'll manneredNATASHA L.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.DEREK H.
Le client n'a pas laissé de commentaire.DEREK H.
Le client n'a pas laissé de commentaire.Latisha H.
I had a confirmation from uhaul themselves and there was not one available in the size I ordered. I had to take the next size up and am being charged $30 more a month and feel this was a bait and switch from the company. Called a file was created.catherine r. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler M. | Premières impressions
Le client n'a pas laissé de commentaire.EDGAR G.
The employee at the counter was wonderful. She did a great job at explaining everything. She really enjoyed her job.Sonya C. | Premières impressions
The equipment was ready as promised and they were very courteous and efficient.CHRIS T.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.ANITA D.
Le client n'a pas laissé de commentaire.CHARLES H. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas W.
Was charged an overnight of $20 because the employee did not open the store at business ours. Then in was at 1230pm. Arrived at this location wirh the uhaul truck off at 7:06am. Lights were off as well as the business sign. So I left the keys in the box. Then was charged $7 for rental of dolley that I never seen. I was so determinatined to talk to someone whwn I called and then they kept me on hold for over an 1hr the first time with the main store line and over 18 min the second time with customer service line.JOHNNY E.
Great hard working staff. Keep up the good work!JONATHAN H.
Quote a price different online than what I paid. Not coolROSE E.
Le client n'a pas laissé de commentaire.Brittany M. | Premières impressions
The 2 girls up front were very helpfulRACHEL H. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip G.
I was charged for the safe move when I specifically said I did not want it.CHARLES H.
Le client n'a pas laissé de commentaire.GREGORY P.
Very nice place,& very clean!!!DONALD S.
No problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.Jeri L. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT M. | Premières impressions
Le client n'a pas laissé de commentaire.Destiny G. | Expérience générale
Le client n'a pas laissé de commentaire.lisa a. | Expérience générale
First of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!Tamara T. | Expérience générale
Wish I could be notified when a bigger unit become available. Need more roomTeresa M. | Premières impressions
Le client n'a pas laissé de commentaire.Caroline H. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela M. | Premières impressions
You shouldn't have to pay more for 24 hour access to your personal belongings.Ashley H. | Premières impressions
Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.WILLIE F. | Expérience générale
The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Merci.Jimmy P. | Premières impressions
One of the carts had a missing wheel.Steve O. | Expérience générale
When we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.lay j. | Expérience générale
Le client n'a pas laissé de commentaire.Steve O. | Premières impressions
Le client n'a pas laissé de commentaire.lisa a. | Premières impressions
can't wait to go back again!Luther G. | Premières impressions
Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.john e. | Expérience générale
Le client n'a pas laissé de commentaire.Sam J. | Expérience générale
Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.Trey A. | Premières impressions
Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!Melanie B. | Expérience générale
Super friendly and helpful staff!Amanda B. | Online Move In
Le client n'a pas laissé de commentaire.Heather D. | Expérience générale
GREAT TEAM OF EMPLOYEESGary S. | Expérience générale
The website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn't receive the free month rent because I didn't rent the truck from that site. I feel that I should have been informed about that.CHARLES H. | Premières impressions
I was over charged and had to pay an extra day because the customer service that help me didn't a activate my card for my 24 hour access. I called the after hours number to report in on why I had to keep the trailer and extra day because I couldn't get in my unit. They told me I wouldn't be charged because they was at fault but then the next day I was charged $80 extra bucks on my card I had to go into the office not once but twice to have them move empty trailers out of the way where they parked them in front of my unit. I was suppose to be about to get my uhaul at 2 am but wasn't able to pick it up until 9 am. Throwing off all my schedule for them move. The whole thing using uhaul has been a nightmare Next time I will pay extra to get an istorage and Ryder truck. I was very disappointed on uhaul. When you went into the office or store on 6th ave. The customer service was very poor. I stood in the store over 15 mins with no one to be found and they was all seen out back smoking. This store needs new management or employees. This is getting ridiculousBRENDA J. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Quite a bit more than I'm used to paying! Could NEVER get a hold of anyone by phone! Always on hold. Billing is bizarre...account online shows NO balance due but then assessed a late for not paying! "There was no balance due the 21st. You didn't have a balance until the 22nd. But you didn't pay it so there's a late fee." Well if NO balance is on account why would I pay? If there's a balance DUE the 22nd, then it should show that online from the 23rd of previous month until date due! Seriously?! But it was convenient to home and available when I needed it but I bought a small shed and put up at home b/c it's much more convenient and affordable!angel f. | Expérience générale
Le client n'a pas laissé de commentaire.Robin A. | Premières impressions
Le client n'a pas laissé de commentaire.Heather D. | Premières impressions
Awesone!!!Michael P. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie B. | Online Move In
Le client n'a pas laissé de commentaire.holden k. | Expérience générale
Lady was very helpful!Faye G. | Expérience générale
Le client n'a pas laissé de commentaire.geneva c. | Premières impressions
Le client n'a pas laissé de commentaire.Kennie G. | Expérience générale
Le client n'a pas laissé de commentaire.Gary S. | Premières impressions
Le client n'a pas laissé de commentaire.Karon G. | Expérience générale
Le client n'a pas laissé de commentaire.holden k. | Premières impressions
Carts to move items in are very convenient however the entry is so rough the carts will not roll, repairs needed.Robert S. | Premières impressions
Some staff are pleasant and helpful. Other staff have been basically rude especially considering that I have paid them $4700CHARLES P. | Expérience générale
Made reservations put my bank card on file called 2 days prior to pick up lazey assured me that everything was fine got to the store off of shorter Ave and nothing was correct from Georgia store or Decatur alabama 6th Ave store your employees were mean slow and unprofessional an i still ended up with the wrong storage up stairs dissipated with the service all dayGary L. | Premières impressions
The manager Taylor is awesome and extremely helpful.Michael M. | Expérience générale
Le client n'a pas laissé de commentaire.carol m. | Expérience générale
Rain water got into storage and i had some water damage to a few items. I believe water came from under the door. I did not purchase any insurance from Uhaul so i just packed up my furniture and leftJoseph L. | Expérience générale
You don’t do what you sayjulie p. | Expérience générale
Very very friendly staff, easy to work with, storage was very cleanKelly H. | Expérience générale
Door was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.Paul G. | Expérience générale
The only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.Rick s. | Expérience générale
Very convenient, easy access, very helpful staff.Patricia D. | Expérience générale
Service is great and Facility is clean. Very Satisfied customer.Kennie G. | Premières impressions
Used them for 4 years and never a problemANTHONY C. | Expérience générale
Johnathan was a big help on my last moving out day at your facility. He is a class guy. Edith PeeblesEdith P. | Expérience générale
They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!Vyron H. | Premières impressions
Everything goodClara W. | Premières impressions
Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!Sam J. | Premières impressions
I was disappointed that last month's rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.CHERIE S. | Expérience générale
Mgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.Samuel C. | Expérience générale
Great service!Melissa J. | Premières impressions
How great would recommend, also Would use again. Lowest price too.Rick s. | Premières impressions
Le personnel était amical et serviable.danny h. | Expérience générale
N/aMonica W. | Expérience générale
The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.Karen K. | Réservation
No commentJill M. | Expérience générale
Great Customer Service!!AMY G. | Expérience générale
Would like to thank everyonegary r. | Expérience générale
1st time to use climate control. Was extremely pleased w all aspects of this business, location and friendly serviceGale G. | Expérience générale
Some of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.Dominique R. | Expérience générale
Tammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.Rob D. | Expérience générale
Our storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that. Thank you UHaul!!Bradley H. | Expérience générale
Clean facility. Friendly and helpful staff.Christine Y. | Expérience générale
Excellent serviceEDWARD A. | Expérience générale
the guy was super nice and explained everything will definitely be backKim W. | Expérience générale
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Nous vendons des centaines de produits qui facilitent les déménagements!
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