Évaluations des clients U-Haul Moving & Storage at 7 Mile & Livernois
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at 7 Mile & Livernois
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Linda F. le
Close
Dorthy D. le
Awful.
Alysonne E. le
What a nightmare. I had reserved a truck 2 weeks prior. No one will answer the phone here, so don’t even TRY to call. I had to physically go into the shop, one week prior to confirm my reservation. At which time, I was told I “had one, but they couldn’t tell me where.” (Even though I made it personally FOR that location, because they were open on Sundays, and had my reservation number, which they wouldn’t even look at!) so, I had to make a whole new reservation, which took an hour. It was like only one person working here actually knew how to do their job (the manager!) And he can’t be helping everyone ALL THE TIME. Came back the following week to get my truck, another hour of them trying to figure out how to do their jobs. The other employees were straight up rude. RUDE, RUDE, RUDE. Thankfully, I will never go here ever again. I would not recommend this spot to anyone. Very unfortunate. Good luck, people!
VELMA C. le
Very professional and friendly. The showroom was clean and organized. The employees seemed to work well together. It was a pleasant experience.
Andrew W. le
Great job.
brittany F. le
i arrived at the store an HOUR after opening time and it was still closed. The opener did not show up, by the time i got there other employees stated the store manager was on the way so i figured surely the SM wouldnt keep us waiting so long. i waited another HOUR along with a parking lot full of other customers. I got tired of waiting and i left and came back. FINALLY i was getting assistance but getting a truck took forever. worst experience ever. i wont be using this location again. terrible terrible service. SM has horrible attitude and some employees as well
MARCELYN G. le
The staff was extremely helpful.
Clyde H. le
I WOULD LIKE TO KNOW IF YOU RETURN THE EQUIPMENT IN SAY 8 HOURS INSTEAD OF KEEPING IT FOR A DAY, CAN THE COST BE ADJUSTED ACCORDINGLY?
Marlene R. le
Movers from Busta-Move were very Courteous and thorough.
denisha K. le
Manger was 2 hours late to open the store. I was suppose to pick up my truck at 9am I didn’t leave out the parking lot with a truck until 11am. He didn’t apologize for inconveniencing any of his customers.
Marquisha M. le
My reservation was at 10:30 however the building was still closed to the public. The manager arrived and his attitude regarding the manner was distasteful. He told a costumer it’s my vacation I shouldn’t even be here! The woman that was my assistance was extremely patient considering the circumstances. She was kind & helpful. After contacting customer service I was given a $50 credit that was applied to my fees.
Scherellnicole W. le
If a vehicle is not available after being reserved please give a courtesy call to the customer letting them know so they can make other plans.
Winnia N. le
Staff members are cheating consumers. I was misled for furl and charged. I return to dispute charge. Still was advised by the manager it will be removed.
keona B. le
Very poor customer service, and an extremely long wait.
Peter K. le
Could not check inside due to weather
Michelle W. le
The fees are not posted or explained
Walter C. le
Our vehicle feels really unstable. Its swerving way too much and lots of lights are on in the dashboard.
Ericka B. le
Great Service
Rochell T. le
Though I appreciated the representatives attention to detail regarding a need for a better truck, I wish it would have been there on time. However, I applaud his customer service and his attention, thank you very much.
Alexas W. le
Things were very much professional and top rate.
LAWRENCE T. le
Need to work on customer service. My pickup was delayed from Friday to Monday Rented truck , put 50.00 in gas. Took it back 2 hours later I don't mind the loss 150.00. they were so rude and And not trying to severe me and push me out of the store Then address my needs. Still need to rent truck Monday I was outdone by the experience.
jovan H. le
More availability of trucks. Website times you out so fast, you can lose your reservation fast.
Wallace H. le
ok
Rashard D. le
Rod ✊🏾
saverne h. le
The Staff was very helpful and professional the facility was clean and well maintained
tiara h. le
I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.
Deainna P. le
Horrible just absolutely horrible
Arnetta H. le
Only one agent was at the counter, and the line was moving very slowly.
Brenda K. le
Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.
kevin w. le
Customer service was fine. They answered all of my questions and put any concern's that I had at ease.
Michelle A. le
They are & were very nice & helpful with any & everything any customer needs.
Shannon N. le
Price was high
chris j. le
I didn't like the attitude of the general manager she was very unaccommodating and rude.
mary n. le
Love the staff.
Dorrisa C. le
Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.
TERRANCE M. le
Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.
TAMEKIA B. le
Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.
NATHANIEL B. le
....
DARLENE P. le
I have nothing bad to say....everyone was nice and professional
sherita p. le
The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks
lashanda h. le
Everyone was very professional and friendly and willing to help out with any problems and questions.