Évaluations des clients U-Haul Moving & Storage at 7 Mile & Livernois
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at 7 Mile & Livernois
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China L. le
Excellent customer service!
christine F. le
Make sure what people reserve is avalible when they come to get it if not give them a heads up that what they ordered isn't available and tell them what is so there isn't any surprise when u get there to pick up!! I was compensated $50 Thank u for that just really needed that 20ft truck but thankfully a friend helped me with their truck to make up for it!!
KARLA M. le
I was charged twice for a truck rental I had 7 hours with less than 3 miles over the allowed 20 miles pre-estimate. Then no one in the store was able to correct their mistake. But gave me a business card for a manager. Very unprofessional
shalin M. le
The representative that I want to say was outstanding name is Kenneth. He was very friendly and helpful. He deserves a raise. I would like the company to recognize his professionalism.
Raemone P. le
Once vehicle was returned. Had to wait hours for store Sup. to get back to close acct out even after given specific closeout tome. Worker called Sup. and he pretty much was rude with her in ref to closing my acct out.
annnette S. le
Customer service was AWESOME! Every employee that assisted was wonderful. The phone rep Lisa was OUTSTANDING! The personal visit was even better. The young lady who process my request was so professional and courteous. Thaddeus was courteous and Mr Emmanuel was a joy. I will be back!!!
Victoria K. le
David and his staff are amazing people. I appreciate them so much.
Brianne F. le
Over priced even when the truck was returned how I rented it.
COY S. le
The rental experience was brief and painless.
Andrewglenn A. le
The folks at this UHaul were friendly and speedy. They are by far the best UHaul store I have been to.
Shanell T. le
Sales associates should watch their language in front of customers. Aside from that, overall it was a good experience.
Karin A. le
I got an automated text, telling me I had to return my uhaul by 2:30 in the afternoon. It seemed odd, but I made sure to meet the deadline. It was extremely inconvenient and I had to rush to get it back. When I got there to return it, the woman told me I could have returned it any time before 9:00 the next day, since I picked it up at 9:00 that day! I wasted 45 minutes at least, getting it there by 2:30, and was almost late meeting a deadline because Of that automated text. The woman who helped me was apologetic and nice and hoped the manager would give me some sort of compensation. He didn’t. Just said sorry and offered to let me use the truck longer, which I didn’t need. I needed that 45+ minutes back. I’m not sure why the automated texts exist if they’re not accurate anyway. It’s an issue that I think needs to be addressed.
COY S. le
Please, please improve on customer service at the counter. I had reservations and still had to wait 45 minutes to be served. I thought it would improve once I returned the truck, but it was worse. I’m not using this location anymore. The staff is very unprofessional and lack the proper experience to be working in such a popular location. Please address this problem!!!
Lynette R. le
Trucks always available and staff very courteous and professional.
Clyde H. le
PERSONNALLY, I FEEL THE AMOUNT OF FUEL STARTING THE U HAUL MOVE IS A BIT LOW WITH ONLY A QUARTER OF A TANK, IN THE WINTER THIS WOULD BE INCONVENIENT, BUT THEN I DID NOT KNOW IT WOULD TAKE TWENTY DOLLARS FOR AN EIGHTH OF A TANK FOR A 15 FOOT TRUCK, TIME AND COST HAVE CHANGED!!!
Nicholas M. le
The woman that I had help me during pick up was helpful, cordial, engaging, and very nice. Thinks went without much of a hitch other than the vehicle I had reserved hadn't been checked back in from the previous renter. It wasn't a big deal and they expedited it efficiently and brought the vehicle around for me. The real stars were the two gentle when I brought it back. I had called about 20 minutes prior to close stating I was bringing the vehicle back. I spoke with Roderick and he said to not worry about it since I had reserved it for 24 hours and it wasn't due back until the morning. I explained that I had paid cash for the deposit and wanted to get it taken care of if possible when I brought the vehicle back. I went on to say that I was staying approximately 20-30 minutes away and was hoping to not have to come back. Roderick said no problem and that he would stay for me. From that point anything that could slow me down did. I refilled the vehicle with fuel and pulled in to the store at approximately 7:07pm when they were scheduled to close at 7pm. The other gentleman by the name of Manuel working at the checking station was very helpful as well. I gathered my belongings from the van and walked over to my car. After I put my belongs in the car I started walking into the store to finish things up with Roderick. As I was walking in I realized I didn't have my phone. After the terrible day I had had it felt like another nail in the coffin so to speak. Manuel and Roderick assisted me in finding my phone which turned out to be still in the van. It had fallen of the center console and slid behind one of the seats. I had gone back and checked the van initially but the phone blended in with floor. There was not much light in the cab and it was the begining of twilight. The assisted in finding by calling it several times while I searched. Was so relieved when I found it. These two gentlemen should definitely be recognized for going above and beyond.
Robert S. le
Staff at this location was very helpful. The van was clean, all fluids looked fresh and topped off, tires were at proper air pressure. Tow dolly was in good shape and everything worked well. I had confidence that my 600 mile move would go smoothly and it did. thanks!
Julia W. le
The team at Uhaul Livernous and 7 mile always take very good care of their customers!
Coy S. le
The truck needed maintenance, but it served the propose for me at this time.
Patricia A. le
They have great customer service. This is not the first time I've been there. I go to this one because there nice.
royce S. le
Waited over an hour to get a truck with a reservation ahead of time. I started with lower than a quarter tank which is no gas when driving to Ann Arbor and I brought it back to where it was and was charged for gas. Called the location and they never answer so the automative call people answers and I asked them why was I charged for gas and she said that she would call the 7mile and Livernois location to verify why. Still have not revived a call. I don’t get why I am being charged for gas when I pulled off and had to stop at for gas station. I won’t be returning.
Jacquelyn H. le
Customer service was terrible until I talked to a manager
Brian C. le
I learned that this is an employee owned store. This should be advertised more, as I believe customer's would gravitate to an employee owned stored, all else being equal.
Deborahann B. le
Very good experience
Nnaemeka O. le
Service was prompt and excellent.
Wallace H. le
ok
Rashard D. le
Rod ✊🏾
saverne h. le
The Staff was very helpful and professional the facility was clean and well maintained
tiara h. le
I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.
Deainna P. le
Horrible just absolutely horrible
Arnetta H. le
Only one agent was at the counter, and the line was moving very slowly.
Brenda K. le
Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.
kevin w. le
Customer service was fine. They answered all of my questions and put any concern's that I had at ease.
Michelle A. le
They are & were very nice & helpful with any & everything any customer needs.
Shannon N. le
Price was high
chris j. le
I didn't like the attitude of the general manager she was very unaccommodating and rude.
mary n. le
Love the staff.
Dorrisa C. le
Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.
TERRANCE M. le
Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.
TAMEKIA B. le
Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.
NATHANIEL B. le
....
DARLENE P. le
I have nothing bad to say....everyone was nice and professional
sherita p. le
The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks
lashanda h. le
Everyone was very professional and friendly and willing to help out with any problems and questions.