Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

Évaluation :

3

This location needs improvement on customer service

Évaluation :

5

Easy set up for online rental, great customer service and easy checkout. Merci

Évaluation :

5

Excellent information of explaining equipment for use...

Évaluation :

2

I tried to extend my rental and the woman I spoke to was very rude to me. First she told me it would be an additional fee then she said"NO You NEED TO BRING ME THAT CAR BY XPM". There is no need to be rude when someone is asking questions. I won't be back I'd rather deal with someone else.

Évaluation :

5

The location and staff were excellent. The U-Haul App was hard to navigate.

Évaluation :

5

Keep providing the excellent service that you do.

Évaluation :

4

Charged incorrectly for additional fuel.

Évaluation :

5

Everything was great will be back thanks.

Évaluation :

5

Easy drop off center, felt like a rental center at an airport. The only other comment I have is the gas tank should just be full when picked up. It's much easier to return it full than 1/2 full, which is what it was when I picked it up. Inevitably, you will end up with more gas than you left it, which I hope was not the plan, as it leaves a sour taste in the renter's mouth.

Évaluation :

5

U-Haul Livernois is the Best in Detroit 👍🏾

Évaluation :

1

Gas tank had less in it than they said. Tried to upload a picture and it wouldnt load. Noone wanted to help with the situation either

Évaluation :

4

Customer service was very polite and helpful.

Évaluation :

5

Location have great customer service!

Évaluation :

3

You can improve this facility by doing a better job with maintenance on the equipment that I rented, this was the second time in less than 2 years, I rented equipment and the tires was very low almost flat, and a light wasn't working, I took care of both problems myself but most people would not have, and 2nd, since a lot of your customers are seniors and not a tech wizard, it would be better if there was another way to purchase a product without going through so much phone scanning in person.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

THIS WASN'T MY MOVE OUT DATE MONTH OF JULY 2024 WAS MY MOVE OUT DATE THE STAFF WAS NOT HELPFUL ABOUT MY UNIT 3012 NEVER SIGNED ME OUT AFTER I IN PERSON TOLD THEM I WAS MOVING OUT MANAGEMENT GAVE ME A COUPLE OF DAYS TO DO SO WHEN RETURNING TO THE UNIT 3012 IT WAS LOCKED THEN I WAS FORCED TO MAKE PAYMENT ON A FEW THINGS THAT WAS LEFT THERE I TOOK OUT WHAT WAS IMPORTANT AND THAT I COULD CARRY THE STAFF CONTINUED TO CALL ME FOR PAYMENT AFTER I TOLD I NO LONGER NEED THE UNIT 3012 ALSO TELLING THEM IN PERSON I MOVED OUT THEY TOLD ME I HAD A DISC LOCK ON THE UNIT AND STILL HAS SOMETHINGS LEFT BEHIND INSIDE I COULDN'T UNDERSTAND WHAT THEY WERE TRYING TO SAY

Évaluation :

5

Al ways can use a dollie

Évaluation :

5

Nothing it's perfect

Évaluation :

1

Rude customer service rep

Évaluation :

5

vehicles should be delivered with a full tank of gas.

Évaluation :

4

Needs more staff

Évaluation :

5

We love customer service

Évaluation :

3

Fill the gas tank. Air up the tires on the trailer. Had to clean mirrors to see safely. Customer service referred me to a facility outside my city to pickup equipment.

Évaluation :

3

The card that they gave me did not work to get in the Storage building

Évaluation :

1

Charged me a full day when I only had the truck for 3 hours. 19,99 rental went too over 100 terrible definitely wouldn't recommend!

Évaluation :

5

Very helpful, and patient above and beyond a call of duty

Évaluation :

5

This is a great location with friendly staff. Pro tip, download uhaul app on your phone. It will make your pickup a breeze.

Évaluation :

3

License registration software would work on my iPhone 14. After several attempts the software could not access my camera..This must be resolved. Customers are not comfortable leaving their license ID on a Company System Phone Network Scanner.

Évaluation :

4

You sure that you're associates actually clean the rental before renting it out. I spent 15 minutes in the parking lot cleaning it myself before I drove off. Had I returned it how I received it I would have had to pay a cleaning fee. It would be better if you paid me the cleaning fee since I had to clean it myself. And then cleaned it again before I returned it.

Évaluation :

5

I was very pleased with the condition of the truck, very clean and well maintained. Great service at the location.

Évaluation :

2

Truck was not clean, windshield was fithy inside. Exhaust system was in need of repair. Suspension was bad.

Évaluation :

5

The crew is outstanding best bussiness on Livernois. I'm a small business owner who depends on van re no place I'd rather patronize. Thanks U-Haul Liberian Detroit on the Avenue of Fas.

Évaluation :

4

Haven't seen my I was very disappointed to learn that the rental is a 24-hour rental yet we were asked how long we needed the rental and not only that the fact that if it's 24 hours and we're paying a rate for renting the truck why would we return it early and still yet pay the same price as if we're renting it for a full 24 hours the customer service was fine I just feel like that aspect of it I really don't like when you rent these trucks it is a 24-hour rental for a particular fee we were trying to rush and make sure we got it back even though we were returning it after closing time it was just a lot of stressors with moving and trying to get this truck back only to learn that the rental is 24 hours so we really didn't need to have it back in a couple of hours we could have just kept it until that time the next day and returned it my stress level would have not been as high as it was and I just feel like we paid the same price for a 24 rental but we had it back within the same day I just feel kind of cheated and I wasn't given that information up front

Évaluation :

5

Tenicia was kind, thoughtful, and went above and beyond to help me.

Évaluation :

5

Have more parking

Évaluation :

5

They were professional and prompt

Évaluation :

5

The Representatives are professional and courteous, especially Mr. Chris.

Évaluation :

1

I will never come back nor recommend U-Haul to anyone I know. This store was unorganized for returns and don't the supply for the over flow demand of trucks. My customer service experience is the reason I will never go back. Literally the worst!!

Évaluation :

5

Mellow attendant, no muss, no fuss!

Évaluation :

4

Mr. Chris, was VERY HELPFUL, second time using this location.

Évaluation :

5

Trailer was dirty from a previous rental, otherwise well equipped and ready for my intended use. Would recommend uhaul and this particular location and store manager Tenecia to anyone.

Évaluation :

5

Outstanding work ethic

Évaluation :

3

The person who helped me was pleasant, but the truck smelled like death. Nobody wiped it down. The front of the truck look like somebody blood on it. The tire light was on and she said it's normal they just won't fix it. The truck jerked while driving. It was only 1 head light (I left during daylight). This may not be a location issue but the lady told me since I was returning after hours on the app. Downloaded the app and it told me I attempted too many times to sign up on my 1st try. So after 2 more try's I called the 800 number and rely on the representative to put the correct notes in and return me at 9:30 pm. That was my experience

Évaluation :

5

Class operation 👍🏾

Évaluation :

5

Service was actually no hassle and the price was reasonable

Évaluation :

5

Everything was great….

Évaluation :

3

Tire pressure sensor stayed on throughout duration. I was told to ignore it which was hard. Trucks shop be inspected to where the customer is not dealing with warning lights.

Évaluation :

1

Did a 40ish mile trip measured with GPS and equipment logged 70 miles. No way this matches reality

Évaluation :

5

Great work

Évaluation :

5

You could improve by making sure you have someone at this location who is willing and competent to help customers who are trying to transport their precious cargo from one location to another. Signed The Browns!

Évaluation :

3

You can make sure that when you change locations for pick up and drop off that I still get my discount.

Évaluation :

1

The worker who helped me was very kind but the location was very unorganized, chaotic, and hectic. It took nearly a half hour to get the vehicle in line.

Évaluation :

5

Good job always

Évaluation :

3

The customer service and the rental were fine. Vehicle was great. I was really shocked and frustrated with the fees that were tacked on AFTER the estimate. A cleaning fee? For $25? I've rented in multiple places and never had that. Very shady to not include that fee in the initial rate. The ID fee? It's all bullshit. My $19,95/day rental was $120 bucks plus gas. Feels dishonest to me.

Évaluation :

5

Nothing. The staff is friendly and knowledgeable.

Évaluation :

5

Keep doing what you’re doing. Good job 👍🏾

Évaluation :

5

Every time I visit this establishment I receive excellent customer care. My rentals always be nice and clean just a fantastic place to do business with.

Évaluation :

2

Poor service and overcharged

Évaluation :

5

Very kind and friendly 😊

Évaluation :

5

They are helpful and very professional.

Évaluation :

5

It wasn’t easy finding access to my storage locker, it was very hot and unbearable inside but the space was very clean, other than that my name is spelled wrong and on the email receipt the information is totally in correct

Évaluation :

5

Polite, friendly, respectful

Évaluation :

5

A wonderful and much-appreciated storage experience.

Évaluation :

3

The staff was very helpful and provided great customer service but the facilities, especially the storage units on the exterior, need to be updated. The locks do not work properly due to rust overtime.

Évaluation :

4

Great experience! I will be back

Évaluation :

3

Due to staffing issues the unit was not cleaned out. My contractor and I cleaned out the Unit 1068.

Évaluation :

5

The staff made me feel like family

Évaluation :

4

You have to put in a lot of work because there’s no elevator for the second level

Évaluation :

5

I came in to get a 10x10 storage for $200 a month but the next day I didn't need it anymore and they refunded me excellent customer service

Évaluation :

5

The managet (Tencia) was great! During my rental period my atm was compromised and the numbers had to be changed. She personally contacted me and helped me resolve my auto payment billing issue. Great customer service!

Évaluation :

5

Great job

Évaluation :

1

I was continually miss charged and it took the manager of the facility to correct things. Uhual corporate management is utterly pathetic. However tanecia the manager was incredibly good and very helpful in resolving corporate mistakes. Prices were too expensive for the quality of corporate backing and services

Évaluation :

4

The manager Is very rude, her demeanor is not professional.

Évaluation :

1

Customer service SUCKS.

Évaluation :

5

The people who work there are great and very helpful Ms Teresa I think the lady name is was great I owe her lunch , they don't rush you they take time to assure you make the right decision of what your getting

Évaluation :

5

No issues are all. Tanisha was WONDERFUL ON ALL FRONTS!!

Évaluation :

4

I'd have to say, your staff if great. The lady that almost always answer the phone is a wonderful asset to your company. She's polite on the phone. Very, patient and helpful. She's about her business and I'll always sing her praises. My experience was very great.

Évaluation :

5

Big shouts out to Tenicia Ellis she took good care of me

Évaluation :

5

My experience was truly great! Their employees customer service was outstanding and the U-Haul was super clean! I will always recommend this location. Great job!

Évaluation :

5

Everyone I encountered at the 7 mile & Livernois location was a pleasure to work with

Évaluation :

3

The general Manager did not address me for atleast five mins. I was just standing there waiting. The only water fountain (main lobby) is too far from the storage units and is also broken.

Évaluation :

3

Not enough employees to accommodate the customers slow react time to the clients

Évaluation :

1

They call the police on me making false allegations stating I cut my lock and ask me to leave refusing to allow me to peacefully get my possessions. I am fully disgusted and dissatisfied with service. General manager Tanisa called the police making false reports

Évaluation :

5

Great customer again woww keep up the good work

Évaluation :

5

I really appreciated the great customer service that we were given the whole staff was very helpful with all of our needs. Thanks again Uhaul

Évaluation :

2

As I was moving my things inside the storage unit I kept seeing roaches

Évaluation :

5

I love the girls that work there! Very helpful and excellent with helping me with everything I needed! Will definitely recommend! And also the location was perfect for me and lit up and I loved the drive-through access to get to my storage unit!

Évaluation :

5

Excellent customer I recommend them anytime

Évaluation :

5

I do felt that the moving carts could have been kept a little more cleaner …. But all in all over the many years that I've been with the company my experience has been great……. Thank you for your service…….

Évaluation :

2

Customer service needs drastic improvement pronto!

Évaluation :

5

Although my moving was stressful Ms. Ellis made sure I was in and out and made sure I was good I love her customer service she was awesome. Will definitely recommend the 7 mile and Livernois location

Évaluation :

4

Need bigger storage units on the inside first floor.

Évaluation :

3

S.O.

Évaluation :

5

Porsha was very helpful and made a long process very easy. She was super busy the whole time I was there. She stayed professional, patient, and maintained a friendly disposition the entirety of my uhaul/trailer check in and storage rental.

Évaluation :

3

No elevator and no lights in unit. I was dissatisfied of the price. I thought I got a free month since I rented a truck but I had to pay.

Évaluation :

5

Tenicia Ellis was excellent customer service. Other staff were friendly too.

Évaluation :

4

The first representative was rude. Fortunately, Tenecia stepped in and made the experience MUCH better.

Évaluation :

3

They need more help and they need more training for customer services I was yelled at and I was trying to rent a truck and get one month free storage and I only got the storage and he did not try to at least see if anything was available at another store I could have got the deal I needed so I’m extremely disappointed and I had to cry to get directions to my storage

Évaluation :

1

My unit flooded and i was not notified and still haven't been notified to see how would they be paying me for my belongings

Évaluation :

3

I felt like the storage rental was way to expensive I was just in a situation and didn't have a choice

Évaluation :

5

Great service

Évaluation :

5

The lady that worked on Sunday ! 3-6-22 ! Was super friendly & professional & very polite!!! I give her a 10 !!! She deserves a rise ! Not any people these days take pride in there job ! She surly does !!! Thank you Miss Lady once again

Évaluation :

1

Absolutely awful!!!

Évaluation :

5

The office rep especially Ms. T were on Point. She should be a great manager or Franchise owner one day.

Évaluation :

1

I had to cancel my storage unit because I physically couldn't climb those stairs. There need to be an elevator in this facility which would make it easier to move in and out. I called UHaul main number explained my situation she sent email to the manager about a ground level unit. No response or call from manager even after I emailed him about a ground level unit. I have since found another storage unit at a different facility with an elevator which met all of my needs.

Évaluation :

2

I am very disappointed with the manager and I think he could have handled the situation better. I reserved a storage unit and put a card on file a month ago, I packed my truck up and went to move in and there was no unit reserved for me, but they had all my info saved in there system. I spoke with management and he had no solution to accommodate me and I ended up having to spend a extra $150 for there negligence

Évaluation :

5

I wish I had the choice but to bet a heated storage. It was 92 outside and 90 degrees inside. I was soaked wet by the time my fiancé and I were done. Not sure why there is need for a heated storage in the summertime.

Évaluation :

5

Lots of upgrade at the location since my last visit there! I was in storage for approximately 8 or 9 years at the Livernois Loc and coming back this year for a storage room I was lost at first: the upgrades to the Bldg is awesome!