Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

4147 évaluations

19797 Livernois   Detroit, MI 48221
(& 7-1/2 Mile Rd Across from Noni's Sherwood Coney Island)

(313) 345-5770

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(313) 345-5770

19797 Livernois
Detroit, MI 48221
(& 7-1/2 Mile Rd Across from Noni's Sherwood Coney Island)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Help me very fast and easy service right out the door and polite

Danielle A. 
Évaluation :
3

More personal

EMMA CORA A. 
Évaluation :
5

Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.

Daisy H.  |  Premières impressions 
Évaluation :
1

I was charged for 3 days when I had the cargo van for 1 day. I have called corporate to no avail I am left on hold for an hour plus with no one answering to resolve my complaint. Also the manager of this location was not helpful when I asked about one of their pickup trucks that was in need of repair.

mikhail D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

I don't know if it was this location but the person I spoke to on the phone was incredibly helpful and flexible with me. 2 minor areas for improvement: -I wasn't shown to my vehicle but was told "the only 15' truck on the lot'. I didn't know what I was looking for because there were quite a few trucks that looked similar so I flagged a very helpful employee down who showed me to my vehicle -I would've liked to picked up the uhaul with >3/8 tanks of gas because as I was driving I got the low-fuel warning

Alec W. 
Évaluation :
3

Windows in van really needed to be cleaned

Robert H. 
Évaluation :
5

Staff are always friendly and ready to assist.

amber a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Keep up the good work

LORETTA JOANN K. 
Évaluation :
3

Teach customer service to all not just a few

Kristal L. 
Évaluation :
3

In my opinion I think the vehicle could have been cleaned inside and out. Also, there was a problem with the trailer light connection.

Jameer Y. 
Évaluation :
5

Good service !

JOHN LEROY J. 
Évaluation :
1

I had a issue with the after hour check in. The site wouldn't allow me log in nor reset my password. I called the 800 number and still no results. Then i wake up to a 20 $fee that i couldn't avoid. I actually turned the truck in more than 12 hours early.

LAMONT ALLEN T. 
Évaluation :
4

At 7:00am when the store opened the worker reeked of marijuana. Horrible smell on his clothes and he mumbled when asking questions. Not a good representative for Uhaul.

Jim L. 
Évaluation :
2

It took me a while to check out; not because it was crowded, but because the clerk was not waiting on only me. She seemed to be distracted doing many other things. The last straw was, we went come out to the truck, it was dirty, she was supposed to get keys to another truck, she never came back. I had to walk in the store and another gentlemen assisted me. I was there for nearly 35 minutes.

Rhonda G. 
Évaluation :
4

Vehicle did have a service tire light on, worried me a little.

Ernest I. 
Évaluation :
4

I think they need more help I stood In the line for almost hour, it was one gentleman and he was by his self. That's unacceptable

MONIQUE MARIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD TYRONE J. 
Évaluation :
5

Very nice and helpful staff, thank you

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon R.  |  Premières impressions 
Évaluation :
5

Top shelf store well done

james W. 
Évaluation :
1

Very Unprofessional

MARIO ANGELO W. 
Évaluation :
5

Good service

DUJUAN MARKEE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREIOTIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
4

S.O.

ERICA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENYELL H. 
Évaluation :
3

Overall experience could be better.

Deven S. 
Évaluation :
5

My overall experience was perfect.

Jessie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenyada D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saba G. 
Évaluation :
4

More deals fore customers

CALVIN KEITH K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINE GORDON W. 
Évaluation :
5

My internet was not working at the time. I did take pictures of the mileage and fuel gauge before I left.

SHERYL LAWON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANGERNEQUA DENI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN WESLEY C. 
Évaluation :
5

Great location and great staff.

Latawn O. 
Évaluation :
4

None of above keep up the good work

MICHAEL LEON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artrell C. 
Évaluation :
3

I rented a pick up for a particular pick up of a trampoline. I drove 4 blocks. The trick was too small. I returned it immediately and was in the process of reserving a 20 foot truck. I was charged for the full 24 hours, insurance and one mile. I talked with manager Jarod Haapapuro. He was rude and dismissive. I have rented here several times. I only wanted an upgrade. I thought the clerk was crediting my account and then reserving a larger truck. My experience today was frustrating. I felt they did not listen or care.

LISA LARAE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily W.  |  Expérience générale 
Évaluation :
4

Told the cashier I wanted to rent vehicle for 4 hours he put 2 on paper work which was no big deal but the location services need to be improved on website was unable to do self return due to site unable to get location coordinates even though location services was allowed via web browser

DALRON M. 
Évaluation :
5

Everyone is always nice and friendly and very helpful

Sandra H. 
Évaluation :
3

Gas was low

Lateishache W. 
Évaluation :
5

Keep up the good work!

Ernest I. 
Évaluation :
5

Great staff very friendly

JACKIE DEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee W. 
Évaluation :
5

The manager was awesome and very helpful

Keashauna H. 
Évaluation :
5

Pickup & return was excellent. No comments at this time

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNYLEE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DIANE CECILIA P. 
Évaluation :
1

I was over charged!

LATRELLA LANIECE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA LYNN H. 
Évaluation :
4

Truck needs to be put in shop Gas meters broke truck wasn't shifting out appropriately

ARTHURO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwydell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA TENNILLE L. 
Évaluation :
1

The took an extra 20 from me even after I called numerous times and took pictures of my drop off after hours. Update your system please

Legend P. 
Évaluation :
1

Everything they lost the key then asked me when ima turn the truck in other I already did they other day , took them almost a hour to give me my keys I did everything on line . Man had a attitude and snatched the keys from me

Pricilla A. 
Évaluation :
5

Everything was smooth sailing for my experience.

MICHAEL ANTHONY S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LASHAY AIREON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toccara B. 
Évaluation :
3

The information given was not correct you place more gas that was present the. What you put in your contract

Karen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billie-Jean W. 
Évaluation :
2

I reserved a truck it was not ready upon pick up so I had to wait‼️ This totally messed up my schedule to get my moving for the day done be4 work. Also they new do it your self on the phone stuff sucks big time

SHERRHONDA MERCE M. 
Évaluation :
5

Great drip off only thing they don't communicate with the other company which is stupid when yah work for the same people

Karen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl B. 
Évaluation :
3

No comments

DEMOND REMEAL S. 
Évaluation :
1

I was given a truck with 1/4th a tank of gas and asked to return it with the same amount of gas, therefore I did. Then I get a bill for 2 times what the rental should've been and two of the charges were for gas!!

Domonique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan K. 
Évaluation :
1

The customer service was sub par. I expressed that I needed help picking out a hitch connector for my truck and the representative who was helping me rolled his eyes. He was rude for the first 5 - 10 minutes of our interaction. Then seemed to soften as we continued to talk and I would not become rude back. Overall not satisfied with the service. He also forgot to put the chains on the trailer attaching it to my truck, which I now understand was extremely unsafe.

Vittoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVAN Z. 
Évaluation :
1

Returns guy took about 45 minutes to return my truck. It's cold so I kept the engine running. Lost a good chunk of gas and got charged for it which I think is completely ridiculous. Won't be using Uhaul again.

DOMINIC WILLIAM- M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUDREY CAROL S. 
Évaluation :
5

Quick and easy

James K. 
Évaluation :
3

It enough help! Had scheduled a pick up at 10:00am and did the online check in and had to wait about 20 minutes. Had to employees and I was the second person in the store and spent more time with the first customer. Taking her boxes to the car when I was there waiting to pick up my truck.

Alonzo F. 
Évaluation :
5

Have more help in the customer service department

LOUISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE TOINET S. 
Évaluation :
2

How are better customer service

DERRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quentin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY ADELE B. 
Évaluation :
1

I have been renting every Thursday for months and I returned the truck unfortunately I left behind my paycheck which had fallen off the seat I called and nothing was found supposedly the next day I called again and they said yes we saw it with your address on it and we mailed it however the check had been cashed the day I left it in the truck I am really really disappointed and will not go back there

Daniel H. 
Évaluation :
1

Broken glass in driver seat, when I showed the manager his respond was "Sorry". I asked was that acceptable and nothing towards cleaning out. As I asked his name as he was walking away. Normally that is my go to uhaul spot but completely unprofessional. The young girl that was there was also unprofessional. I am sure I am not the only one unsatisfied with service at that location.

YVETTE VERONICA R. 
Évaluation :
5

Everything was good

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS STOREY S. 
Évaluation :
5

What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you  Again from A grateful customer.

mona a.  |  Expérience générale 
Évaluation :
5

Great and friendly

Michaelcurtis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kizzie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAY CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY BERNHARD B. 
Évaluation :
2

The clerk was very slow and did not wear a mask at all .

Otis G. 
Évaluation :
3

Make the equipment is well maintained with shocks.

SHERRELLMANFREDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alecia N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler J. 
Évaluation :
5

Smooth process. Did everything online and that made the inside pick up easy and fast

Whitniesierra D. 
Évaluation :
3

Just if the staff could be a little faster with service.

Veronica H. 
Évaluation :
1

Better staff. Worse Uhaul location ever. I rent a lot from Uhaul and this was hands down the worst experience I've had with a Uhaul location. The staff was not helpful, they act as though they were doing me a favor to even look up at me when I came to the counter. The truck was struggling to perform.

loretta C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARLYNNE KAY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen B.  |  Expérience générale 
Évaluation :
2

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Andrea F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIKE R.  |  Expérience générale 
Évaluation :
5

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn't fairly Negotiated !

amber a.  |  Premières impressions 
Évaluation :
5

Aucun

donald s.  |  Premières impressions 
Évaluation :
2

They want to charge me extra fees after I close my account with them

Michael C.  |  Expérience générale 
Évaluation :
5

Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

kianna t.  |  Premières impressions 
Évaluation :
3

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Sondra J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney J.  |  Premières impressions 
Évaluation :
4

The second time I tried to get into my storage until, my access code didn't work

Bryce H.  |  Online Move In 
Évaluation :
3

You need to add lights to the storage unit and a plug outlet

Joseph C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Onita F.  |  Expérience générale 
Évaluation :
5

David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

Victoria K.  |  Expérience générale 
Évaluation :
5

David is very helpful

Myra L.  |  Premières impressions 
Évaluation :
1

Awful.

Dorthy D.  |  Expérience générale 
Évaluation :
5

Great Service

Ericka B.  |  Expérience générale 
Évaluation :
3

ok

Wallace H.  |  Premières impressions 
Évaluation :
5

Rod ✊🏾

Rashard D.  |  Premières impressions 
Évaluation :
5

The Staff was very helpful and professional the facility was clean and well maintained

saverne h.  |  Expérience générale 
Évaluation :
5

I really appreciate Thaddeus and Roderick's help! Very helpful individuals.

tiara h.  |  Premières impressions 
Évaluation :
1

Horrible just absolutely horrible

Deainna P.  |  Premières impressions 
Évaluation :
3

Only one agent was at the counter, and the line was moving very slowly.

Arnetta H.  |  Premières impressions 
Évaluation :
5

Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

Brenda K.  |  Premières impressions 
Évaluation :
4

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

kevin w.  |  Premières impressions 
Évaluation :
4

They are & were very nice & helpful with any & everything any customer needs.

Michelle A.  |  Expérience générale 
Évaluation :
3

Price was high

Shannon N.  |  Expérience générale 
Évaluation :
2

I didn't like the attitude of the general manager she was very unaccommodating and rude.

chris j.  |  Expérience générale 
Évaluation :
5

Love the staff.

mary n.  |  Expérience générale 
Évaluation :
1

Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

Dorrisa C.  |  Réservation 
Évaluation :
4

Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

TERRANCE M.  |  Expérience générale 
Évaluation :
1

Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

TAMEKIA B.  |  Expérience générale 
Évaluation :
4

....

NATHANIEL B.  |  Expérience générale 
Évaluation :
5

I have nothing bad to say....everyone was nice and professional

DARLENE P.  |  Expérience générale 
Évaluation :
2

The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks

sherita p.  |  Expérience générale 
Évaluation :
5

Everyone was very professional and friendly and willing to help out with any problems and questions.

lashanda h.  |  Expérience générale 
Non reviews have been submitted for this location.

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