Évaluations des clients U-Haul Moving & Storage at Airline Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Airline Blvd

Cote générale :

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MILDREDJOAMMON B.
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It was a very professional experience. Everything went as planned.

MATTHEW T.
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I tried to use the mobile check in, but it was not functioning well on my phone. The ladies were able to help me after I switched back to conventional check-in, and it was smooth sailing after. The after-hours check-in was very easy.

DuTaliya S.
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Le client n'a pas laissé de commentaire.

FAITHLAURETTA B.
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Le client n'a pas laissé de commentaire.

Anthony T.
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Took about an hour just for us to get checked in which cut into an hour I was paying for and then they gave away our truck so we had to get a new one

EVANRYAN M.
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Sales associates had an attiude

ryan C.
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The key FOB used to lock and unlock the vehicle did not work. Could not afford the time to go to the office for them to replace the battery. It should have been checked/worked prior to the vehicle being put online for pickup.

Sherika C.
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Le client n'a pas laissé de commentaire.

BRITTANYMERCEDEZ M.
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Great service very helpful

JONATHANDAVID W.
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Le client n'a pas laissé de commentaire.

BERNARDWALTER S.
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Le client n'a pas laissé de commentaire.

Arthur J.
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Le client n'a pas laissé de commentaire.

JIMMY N.
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Le client n'a pas laissé de commentaire.

DERRICKJEROME JR M.
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Le client n'a pas laissé de commentaire.

GILLIAN P.
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I had to come to this U-Haul location to get equipment that they are dealer did not have it was further away from my home and the staff when we picked up the items was not very friendly and kind of rude. When I return the items to the store however the staff there was wonderful nice and understanding I would recommend this location for any future business in that area

Jeanette M E.
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Le client n'a pas laissé de commentaire.

MAUREENANNE S.
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Explain the contract. I was not aware that it was going to cost as much as it did. More expensive than I wanted.

CURTISMCKINLEY T.
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Nothing!

ALBERT D.
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Le client n'a pas laissé de commentaire.

SANDRAMARIE T.
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Le client n'a pas laissé de commentaire.

Hugo B.
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Le client n'a pas laissé de commentaire.

James J.
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Le client n'a pas laissé de commentaire.

CHRISTIAN B.
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Very friendly staff!

DIETRANOKOMIS W.
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Better customer service Clean vehicles Air in all tires Hire people with people skills

Andreia N.
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The representative was on the phone with her boyfriend trying to find him a rapid covid testing place. I had to wait until after she got off the phone talking with them and tell him that information. This was very I professional.

Lavonda M.
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Le client n'a pas laissé de commentaire.

Natalie B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Donda W.
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Le client n'a pas laissé de commentaire.

LEANNEFAYE E.
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I left a tin that had money in the uhaul when I returned it. I went back 30 min later and it wasnt there and everyone there denied seeing it including the woman who processed the return. The one guy sent me to the back of the storage lot to wander aimlessly claiming my uhaul was back there... it wasn't. Very sad.

Leroy E.
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Le client n'a pas laissé de commentaire.

Nicole h. | Expérience générale |
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The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

GARRETTPAUL F.
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Le client n'a pas laissé de commentaire.

HENRY ALLEN M.
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Keep up good work,be safe and God bless

ANDRAMOZELL B.
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Keep up the great work!!

Andra B.
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Keep up the great work!

DARLEENYVONNE D.
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Up front pricing! There was changes made and when I called to extend my rental no info was given about closing the current account. If I would have know that charging my card more twice due to closing and adding extra day. Multiple holes was placed on my card a lot of funds was held up just for this rental also they are still charging me even as of today and I paid thought I paid everything for when I made the settlement of the current of the recent account. Made this experience very difficult and different. I have been using U-Haul for years and didn't have this problem from the locations in Norfolk

GORDONSAMUEL B.
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Le client n'a pas laissé de commentaire.

Skip G. | Premières impressions |
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The team was very helpful and accommodating during a very busy time of day. Thank you

Michelle T.
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Le client n'a pas laissé de commentaire.

BEVERLYBULLOCK V.
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Le client n'a pas laissé de commentaire.

Shenique H.
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The mobile return did not work I could not complete the after our return and I was charged $20 because it was not made clear I had to download the app to make return I'm sorry I was not tech savvy enough it cost me $20 for my trouble.

Thomas M.
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Le client n'a pas laissé de commentaire.

MICHAELJOSEPH R.
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The young lady who waited on me at pickup was fantastic. She had 3 people in the lobby and 2 more on the phone. She was in control of it all and absolutely as polite and attentive as she could be. I will use this location again because of her. Thank you.

TAMARAHUNTER J.
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Shana had excellent customer service! She was very pleasant and accommodating. When we first picked up the truck, the male and female behind the counter had poor customer service - didn't greet us upon entering, spoke in an annoyed and monotones voice, and had no sense of urgency. And it wasn't like we arrived first thing in the morning! Shana made the remaining experience pleasant -we appreciate that.

MARQUISLAVONE S.
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Le client n'a pas laissé de commentaire.

LELANDBLANE W.
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Le client n'a pas laissé de commentaire.

Javonte' O.
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Le client n'a pas laissé de commentaire.

DAVIDCARY B.
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Le client n'a pas laissé de commentaire.

Kathy O.
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Le client n'a pas laissé de commentaire.

JANELMARIZA F.
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Great staff. I needed to change the move date and they assisted quickly with no issues. Staff showed me how to use the auto transport and it was a real breeze

Thomas D.
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Le client n'a pas laissé de commentaire.

Timothy W.
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The App check-in process was ridicules. It took over 35 minutes after submitting my credentials. I actually received access to the vehicle around 8:45. Which should have changed my drop off time. I wish I had been instructed to bring my passport for personal identification, it would have been simpler than calling a close relative.

SHARONLOUISE H.
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The only problem is the van had a warning that it needed an oil change.

ROCHELLE S.
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Le client n'a pas laissé de commentaire.

SHERIKAAKI C.
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Le client n'a pas laissé de commentaire.

William W.
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A great team that ensure I had all I rented & that I was safe. Much appreciated.

GUYWILLIAM R.
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Tell potential customers method of payment. I did not know I had to have a credit card so I used my debit card foolishly, but only had enough for the initial payment. Upon returning the truck I learned they took out the amount for the mileage thus overdrawing my account. I am not happy about that. I am an 89 year old widow and done receive benefits until after the first of the month. I felt violated!

NANCY W.
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Customer service couid have been more friendly. Could have told customer they would receive email to inspect vehicle pror to taking off lot as well as the need to fill truck back to amount received.

Clarence T.
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Everyone was excellent. They were very courteous and very helpful. I have and will continue to recommend your Uhaul facilities. Thank you once again for the kind help and service.

JEFFREYJOHN W.
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Windshield was fine at pickup, but in late afternoon, it became apparent how FILTHY the windshield was, and because of the sun, I could barely see where I was going. I had to clean it before driving any father.

David N.
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Le client n'a pas laissé de commentaire.

LEROY E.
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Le client n'a pas laissé de commentaire.

JACQUELINERENEE C.
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Nothing

Herbet C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JEREMYJAMES B.
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Le client n'a pas laissé de commentaire.

Tishelle E.
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You guys were very nice. You do not need to change anything

MICHELLE H.
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Le client n'a pas laissé de commentaire.

JOHNCURTIS H.
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Just keep on doing what you all are doing and being knowledge of your equipment

Richard M.
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Needed the truck for an additional day and was met with a rude and nasty woman that chewed me out for needing it longer.

John W.
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Le client n'a pas laissé de commentaire.

OMARKYLE B.
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Le client n'a pas laissé de commentaire.

Jerrad N.
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The staff was extremely helpful and friendly! Thanks!

Kristine S.
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Le client n'a pas laissé de commentaire.

DAVIS C.
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Le client n'a pas laissé de commentaire.

Frederick E.
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Le client n'a pas laissé de commentaire.

Donald L.
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Le client n'a pas laissé de commentaire.

Jeffery V.
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Very friendly and helpful.

CLARENCEL W.
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Le client n'a pas laissé de commentaire.

LYDIARAY L.
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Even though I was coming in after they would be closed, they were very nice and helpful in what I needed to do. Wonderful facility!

PERNELL M.
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We had a very adequate clerk! She was punctual and very helpful!

SHARONANN D.
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The no contact check in was a joke. I spent 10 minutes trying to take a picture of a tiny bar code on a MOVING door. Had to have an employee complete the transaction inside. Truck was just under the Full line but there was no way to see the gauge while pumping the gas so it was returned completely topped off. I rented the truck because it was raining and we couldn't get our stuff wet but the truck LEAKED terribly ruining books, toys and some clothes. The transmission seemed to drag and not change heard even when empty. I was afraid the motor was going to blow. When I brought this to the attey of the employee when I returned the truck, the manager would not come out to talk to me. She told the employee to have me call the insurance company. I reserved a truck online, by my house only to get a call hours later thating I had to drive 5 miles further to get a truck. Really u-haul??

Linwood b W.
Évaluation :

The truck had to be sanitized by myself, seat dirty forms of debris on the seat at the cabin had to be wiped down and seemed dusty like it hadn't been cleaned. When signing in the person that signed us in didn't give us complete directions ,it was as if you had to figure it out on your own and when I questioned it the reply was yes non-contact procedure which should have been explained once we r received the paper work. The second link explained it BUT to talk to the customer through it would have made for a better transaction.

Nicole H. | Premières impressions |
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They are the BEST!!! Give those girls a raise!!!!

Russell L.
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Le client n'a pas laissé de commentaire.

ISAAC LYNNWOOD F.
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Le client n'a pas laissé de commentaire.

Yakema S.
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The no contact was great!

GEORGEDUANE S.
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The whole experience was exceptionally efficient. Personnel were efficient pleasant and engaged. The price was reasonable. I was very impressed

MICAHWILLIAM W.
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Everything was wonderful, very simple transaction and everyone was friendly and respectful. Thank You

Stacey R.
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Le client n'a pas laissé de commentaire.

STEPFANNATHANIEL A.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Le client n'a pas laissé de commentaire.

SHANTERIADENISE B.
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Everything was great! I just want to know when will I be receiving my holding fee back on my card.

Mya W.
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Le client n'a pas laissé de commentaire.

QUENDALENAOMI W.
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I had a reservation for Oct. 10th and changed it for Oct. 6th @ 2:00 because I needed it early for 11:00. I was able to get a truck and complete my trip. Thank you, U-Haul.

ANDRAMOZELL B.
Évaluation :

Keep up the Great work!!

Aubrey G.
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Le client n'a pas laissé de commentaire.

Kenneth H.
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The young lady who did my intake really helped me out. It made my move a lot easier

Harold M.
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Very fine people

Joseph Z.
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Le client n'a pas laissé de commentaire.

Torshawna H.
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Le client n'a pas laissé de commentaire.

CHANELLMARIE P.
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I appreciated the safety measures that were provided by this location during pick up and at return. Staff were friendly and patient with all of my questions as they walked me through the new check out procedures.

David G.
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Le client n'a pas laissé de commentaire.

SHAWNCORNEILUS F.
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Great customer service!

Jasmine J.
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Le client n'a pas laissé de commentaire.

Tracy T.
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Le client n'a pas laissé de commentaire.

Juanita D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ivory g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Stacy F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Samantha S. | Premières impressions |
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The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Brent H. | Online Move In |
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Le client n'a pas laissé de commentaire.

James L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jael W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jeffrey W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

linda w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jon T. | Expérience générale |
Évaluation :

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Ashley F. | Expérience générale |
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The manager there is awesome and always so understanding

Jon T. | Premières impressions |
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Very good service. Best price I found.

Bradley C. | Expérience générale |
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Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Robin F. | Expérience générale |
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Facilities were always neat and clean, no issues at all with storage unit

Herman S. | Premières impressions |
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Fast check in

Rodney H. | Premières impressions |
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My unit is a ltitle older and it's outside; so it's as good as I can expect.

Tamika P. | Expérience générale |
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It would be great to have keyless entry in to the gate, without getting out of your car.

Bradley C. | Premières impressions |
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Fantastic staff, very freindly and helpfull

esther j. | Expérience générale |
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Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Jakeeta W. | Premières impressions |
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Great service

Caffey W. | Expérience générale |
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Staff have excellent customer service skills !

Roger N. | Expérience générale |
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excellent service.

Bobby B. | Expérience générale |
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Great deal and people

CAROL H. | Réservation |
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Very kind and attentive and knowledgeable/ She was patient.

Morgan T. | Expérience générale |
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Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

MICHELLE W. | Expérience générale |
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My reservation was wrong

Cynthia N. | Expérience générale |
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All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

cheri j. | Expérience générale |
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The service is a little slow but everyone there is usually very helpful.

Denise F. | Expérience générale |
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I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Angenita S. | Expérience générale |
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No comment

Erica H. | Expérience générale |
Évaluation :

The worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.

Non reviews have been submitted for this location.

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