Évaluations des clients U-Haul Moving & Storage at Airline Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Airline Blvd

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Sherika C. le

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Le client n'a pas laissé de commentaire.

TRISHA M. le

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Le client n'a pas laissé de commentaire.

Andra B. le

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Keep up the great work "100"!!!!

Paul W. le

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The personal was nasty.they were very inconsistent of people wanting service.

Tracy C. le

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None

GLORIA R. le

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Nothing to add

Endia H. le

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Great customer service. The cashier when we checked in allowed us the opportunity to refuel the tank or else the gas charge of 70.00 would apply. It applies twice !! Take my word for it. Refuel the tank by any means.

Audrey B. le

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Le client n'a pas laissé de commentaire.

Andrea W. le

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Le client n'a pas laissé de commentaire.

ANTHONY M. le

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Great job. The service was excellent and all questions were answered. Thank you

Stephanie H. le

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I tried to do the self pickup through the app. I reserved a 20ft truck. Their were none available. Could only get a 17 foot truck. Turned out I really needed the extra 3 feet. So what was the point of the app....

Kahlil P. le

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Le client n'a pas laissé de commentaire.

James B. le

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Employees were impolite and had their children in the managers office playing games. Attendant didnt care to explain my bill.

Traci K. le

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Le client n'a pas laissé de commentaire.

KARIM T. le

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Le client n'a pas laissé de commentaire.

Glenn B. le

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Le client n'a pas laissé de commentaire.

KEITH C. le

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Extra money was charged to my credit card and no one can tell me why. I pray no one stoled my information.

Deborah J. le

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Nothing

Santonia L. le

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Le client n'a pas laissé de commentaire.

Shawna K. le

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Le client n'a pas laissé de commentaire.

Diakia W. le

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Yesterday was my first time ever renting a uhaul was unaware of how to return the uhaul after hours by ANY employee, nor was i aware of a fee. My card was charged an extra $20 for not knowing so. I called to speak with someone at the location and was rudely told,"its located literally around at every register every door." But it was never mentioned before purchase. Due to the rudeness and inconvenience of the charge made to my card without notice, i will NEVER rent from this location EVER AGAIN.

Nathaniel H. le

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Le client n'a pas laissé de commentaire.

DONTREL H. le

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Le client n'a pas laissé de commentaire.

Constance L. le

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Le client n'a pas laissé de commentaire.

Arthur J. le

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Le client n'a pas laissé de commentaire.

Linda L. le

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completely happy

Amanda V. le

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Charge was way too much for the mileage and customer service could’ve been more helpful.. NEVER payed and shouldn’t have paid $180 for the truck priced at 39.95 is more than ridiculous .. I will not use this service again or refer anyone

robert G. le

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This location booked me for extra days and I had to pay. Now I'm getting overcharged for a toll. Screw U-haul.

Melissa B. le

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It just cost more than I thought. I am upset about that.

Patricia W. le

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I would be remiss as a customer to not provide my experience with this particular location. My wife and I rented a trailer this morning and returned it at 5:22 this afternoon. When we arrived is when the confusion, blatant disrespect, and unprofessional service began. And the sad part of this evening is that the two employees simply did not care how they were treating us, the arguments between us went on and on. The feeling was that we were inconveniencing them from whatever they were doing at the time (and at the time there were no other employees at the facility). I asked to speak to the manager and the response was a very curt "she is not here". We were then ordered to drive, back up, go forward, back up... until they could determine a spot for us to park their trailer. The drop-off was an experience that a paying customer should not have to go through, not to mention how unsafe it was for us during this process. At one point my wife heard the female employee tell the male employee "I am not going to argue with him any more". The argument was that I didn't feel like we should be parking their trailers in their parking places. Not that the process turned into a complete degrading experience, it was the arrogant, unprofessional employee ordering us around his lot in an offensive and smug attitude. It's obvious to me that they lack the training to do their job and certainly should not be working with the customer. After speaking to corporate I was told that I would get a call back from the manager. I hope my feedback is appreciated and improves their organization. Did I say that the employees were blatantly rude and aggressive?

James H. le

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Be sure trailer is secured. I had to tighten it myself after finding it was loose and almost disconnected on the highway.

Richard W. le

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Excellent Service!!

Brian H. le

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N/A

Jon T. le

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Very good service. Best price I found.

Wardell N. le

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Le client n'a pas laissé de commentaire.

Jacqueline J. le

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Le client n'a pas laissé de commentaire.

Shanai M. le

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Better customer services . Staff need to know more about the system , better way to assist the customer instead of personal matters

James P. le

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Le client n'a pas laissé de commentaire.

Barbara V. le

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Le client n'a pas laissé de commentaire.

Bradley C. le

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Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Robin F. le

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Facilities were always neat and clean, no issues at all with storage unit

Herman S. le

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Fast check in

Rodney H. le

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My unit is a ltitle older and it's outside; so it's as good as I can expect.

Tamika P. le

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It would be great to have keyless entry in to the gate, without getting out of your car.

Bradley C. le

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Fantastic staff, very freindly and helpfull

esther j. le

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Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Jakeeta W. le

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Great service

Caffey W. le

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Staff have excellent customer service skills !

Roger N. le

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excellent service.

Bobby B. le

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Great deal and people

CAROL H. le

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Very kind and attentive and knowledgeable/ She was patient.

Morgan T. le

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Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

MICHELLE W. le

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My reservation was wrong

Cynthia N. le

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All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

cheri j. le

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The service is a little slow but everyone there is usually very helpful.

Denise F. le

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I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Angenita S. le

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No comment

Erica H. le

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The worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.