Customer Reviews for U-Haul Moving & Storage at Airline Blvd

Évaluation :

5

Staff was excellent for truck rental and storage. The whole team is friendly and helpful. I would absolutely recommend this location to anybody. Hard working team members.

Évaluation :

2

I was asked to estimate my trip one way I said 20miles when I checked at my arrival it was only 12 was charged 20 each the value of my estimate. And told that 's what the computer said. I didn't agree but paid anyway to keep peace.

Évaluation :

5

Quick.

Évaluation :

5

Staff was very rude and dismissive, gentlemen lied about not having any trucks available he didn't even check just didn't feel like dealing with customers, went in my car an made a reservation online an boom all of sudden trucks where available!! Very rude an misleading

Évaluation :

4

Lower your prices

Évaluation :

5

Trailer did its job but is probably close to the end of its career. Right side blinker not functioning properly. The store is nice and the service was great.

Évaluation :

5

Whoever were the men who were Cleaning the UHAULS and helping multiple customers while being polite and respectful. I want to give a big thanks for them. I needed to leave immediately and he took care and helped me move my stuff to my car.

Évaluation :

5

Fast and professional experience

Évaluation :

5

The system isn't accurate with the availability in the actual store,; however, the customer service was outstanding.

Évaluation :

5

Ty, Renee and all of the staff were very helpful as we moved out our recently deceased friend's belongings which had been stored there for the past 15 years. They were always courteous and professional and I would definitely recommend this store for your storage needs. Thanks for making a very stressful time a smooth experience.

Évaluation :

3

Drop off location was not taking trailer, had to drop it at another location. Just glad it was down the street.

Évaluation :

1

Their practices seems fraudulent because they tried to defraud me of my money many times and always blame it on their systems. Also charged me $10 for gas even though I returned the truck with the gas level at exact reading as it was when I picked it up. I guess they are used people always filing it no matter how low it was at the time of pick but I wasn't going to give them free gas. PLEASE MAKE SURE THEY REFUND MY MONEY IMMEDIATELY TODAY SO I DON'T PRESS SERIOUS CHARGES AGAINST THEM. THIS STORE IS A FRAUD BASED ON MY PERSONAL EXPERIENCES AND I HAVE PROOF TO SUPPORT IT. I USE UHAUL ONCE A MONTH AND THIS STORE IS THE ABSOLUTE WORST. The rest are actually good.

Évaluation :

5

Quick and fast check out

Évaluation :

5

I go to that location because the manager is great. I do not have to wait long.

Évaluation :

5

Great service!

Évaluation :

4

More knowledgeable counter personal.

Évaluation :

4

I chose no insurance on my reservation order, did online check in and total was to be around $33.xx. However l, when at window I wasn't asked about insurance or any other questions, then I see the balance and it's nearly doubled. I understand the 10 miles extra I did but I never opted for insurance.

Évaluation :

4

Equipment was alright. A little dirty, but that's usually expected. Place was kinda crowded and return procedure was a little confusing. The thing I liked about this uhaul location over others I've been to was the staff. Even though it was busy, they worked hard to help us out. Don't remember the names, but the dude who checked me in was chill and made sure I got what I needed pretty quickly. Then the guy I handed the van over to (Just remember he's an Eagles fan staying out in Chesapeake) was efficient at checking out the van and was just a cool dude to talk to for the brief period

Évaluation :

5

Only issue was the gas, that I had to put gas in the truck to use it, then put more in to get it back to pure use level, Also, the windows were not cleaned. Other than that the equipment was ok

Évaluation :

5

The GM was awesome and very helpful

Évaluation :

5

Surprised that if you do not have a smart phone, you can ot rent fro uhual.

Évaluation :

5

The vehicle and dolly I reserved weren't available due to another customer keeping them longer than stated. The staff made quick changes and accomodations for me. This store gets an easy 5 stars because of their nimble, smart, and friendly staff. The staff at this location were fantastic. There was a problem but they were on point. I'd hire both of the young ladies at the counter in a heartbeat. Very impressive.

Évaluation :

2

Missing almost all of the equipment we ordered and then when we approached the location about what we were missing the man inside proceeded to be extremely rude yelling “we are closed go away” at my husband. And when i say rude i mean this man angrily yelled. We were not even upset before this knowing it was pooring rain and the location was very busy with receiving trucks back in. We did not even realize they were closed they were so busy. Luckily a very nice man was outside cleaning the trucks and was able to get us our missing equipment, but we still ended up not getting everything, which was our fault for not double checking. They did refund us for the missing piece though. I do not recommend this place and they need to seriously rethink how they treat people.

Évaluation :

5

Very friendly staff. Eager to help and make sure I was comfortable

Évaluation :

1

Broken car hauler they did not know how to work it. We had to drive 40 mile round trip to pick it up from different location. They will not call you back.

Évaluation :

5

U-haul have always been my go to Location.

Évaluation :

5

Thank you for assisting me with closing out my reservation and calling me to let me know it was taken care of. The entire staff has been nice on the 3 occasions I've used services at this location.

Évaluation :

3

Having a list of stock hitch ratings would make life easier since they don't put it on the hitch itself anymore. Canceled my first reservation based on the hitch rating confusion.

Évaluation :

5

Thank you for supplying a trust worthy truck to move my apartment furniture now I feel at home🥰🥰🥰

Évaluation :

5

The staff at this location was great to deal with.

Évaluation :

4

My experience with my pick up was great. The young lady was courteous and helpful. However, my experience at this location a few days before wasn't so nice. The man that was there didn't greet me when I walked in and was very rude. I was the only customer at that specific time so it wasn't like he was busy with another customer. I had a pricing discrepancy with some items I was purchasing to assist with my move. He was very rude and his ending comment to me was”It is what it is”. This was not only rude but disrespectful. I notified the manager via phone message and never received a call back or acknowledgement of my customer service experience. On a lighter side, my experience picking up the truck with the lady who helped me was very pleasant.

Évaluation :

3

Uhaul needs to better its return process. I returned a trailer 2 hours after picking it up and followed uhaul's after hours drop off instructions. Yet the store charged me for a 2nd day rental because they can't take the time to read the contract I signed and added notes to and dropped in the drop box per uhaul's very own return instructions. What a sham and taking advantage of people. Thankfully, the manager reimbursed me after I called and demanded a refund but it was clearly stated to me they don't read anything. Unacceptable.

Évaluation :

5

Excellent service thank you

Évaluation :

5

Great crew! So nice & welcoming!

Évaluation :

3

Customer service could be better.

Évaluation :

3

I was told my storage was going to be a 104 dollars a month when I get there i.was told 159 dollars a month why say 104 dollars then say 159 dollars that's my problem ...with u haul storage...

Évaluation :

5

I have no complaints. Everything was very professional and the customer service was awesome

Évaluation :

1

I found 2 capsules of heroin empty capsules a heroin in the Van at 2 different times have called up to the store and have no reply

Évaluation :

5

Keep up the great customer service

Évaluation :

4

You did well Thanks

Évaluation :

5

The original Drop-off Location on Portsmouth Blvd was a locked store front and they did not answer their phone--Totally unsatisfactory!

Évaluation :

1

The truck was in poor repair, needed brakes, oil change, steering was extremely loose, turn signals failed to operate most of the time, driver seat would not support a person, seat belt constantly locked and would not adjust. If we did not have to take this truck as no other was available even though we had a guaranteed reservation at another location, we would have returned it but our loaders were already working to wrap and pack. We were told the mileage would be discounted since this was not the location we had originally rented at but it appears to be full price and includes the additional mileage necessary to make a round trip to this locations. This rating is not as much about the location but this truck and how the reservation change was not handled well the original location, we have used several times and it has been good.

Évaluation :

5

In the 3 trips I needed to make to UHAUL on Airline Blvd, the staff was great!! They answered any questions I had with ease and patience. They were super helpful and very attentive. I do not remember everyone names but I do remember a young lady by the name of CoCo who helped me with a refund because I needed to cancel my storage unit. There was another young lady there that helped and a young man that had dreads who cool too. I would definitely recommend this location.

Évaluation :

3

Because UHaul has a no waiting area policy, advise customer of such. My hitch is not what I ordered and no one informed me it wasn't what I ordered. My appointment was set for 8:00 , the installer showed up at 8:45.

Évaluation :

5

none

Évaluation :

5

Everything is always very easy for me when I come and rent here. Great job everyone.

Évaluation :

4

The wait can be 35-40 mins or more, but I find this staff to go out of their way to accommodate!

Évaluation :

4

Yall did great!

Évaluation :

5

This was my second time at this location. The customer service is spectacular every time. Merci.

Évaluation :

5

Staff was extremely friendly and helpful!

Évaluation :

5

Awesome location and the staff is good

Évaluation :

5

Great assistance

Évaluation :

3

My reservation was not accurate, they tried to give me the wrong size truck. When we finally got it sorted out the truck that they gave me was in horrible condition. Seats ripped, the visor was broken on the drivers side, it kept falling into my view of the windshield and I had to hold it up with one hand while I was driving. I reserved for 5 hours but spent almost an hour of that at the location waiting in line to check in and trying to get the reservation straightened out.

Évaluation :

1

U-Haul didn't have all the right tools or things on there truck too use

Évaluation :

5

The staff members who assisted me were friendly and knowledgable. I would definitely use this branch again.

Évaluation :

5

LNot charge me $20 for returning the equipment early because I don't have a smA

Évaluation :

3

The truck drove horrible. The steering was off and very very slow to accelerate. Outside of the boxes, the materials were too expensive.

Évaluation :

5

Good community

Évaluation :

5

Everyone was friendly and helpful. I was really impressed that the storage areas were clean. I hope and pray no bugs or rodents will get into my things. I'm thankful there was an available space for our things. Merci.

Évaluation :

4

Initially I was told that the storage I reserved was unavailable and the representative on-site was unwilling to rectify the error however the manager heard the disagreement and rectified the situation to make a storage available for me which was appreciated.

Évaluation :

5

I was especially pleased with the support from Tyeva Stone. She's smart, kind and a pleasant problem solver. All of the staff I encountered was very kind and secencerly helpful

Évaluation :

5

Manager was amazing

Évaluation :

5

Great!

Évaluation :

3

Rates kept going up during this time when families are struggling to live.

Évaluation :

5

I didnt think i would use the month of free storage i got for doing a one way move. But it sure was awesome to not have to pay anything when it turned out i needed it! Everyone at this location is amazing! Super kind, and helpful! Thank you all!

Évaluation :

1

Auctioned my unit with my SS card and birth certificate in it and didn't work out a payment plan got told sorry for my loss

Évaluation :

4

Would have given Excellent rating except the gate was broken entering in the facility. Suggest fixing it. Other than that it was a pleasant experience. The Management staff is very professional.

Évaluation :

1

When I signed up online, the website told me my first month would be free, only to then charge my card. I got a code for the gate to move stuff into storage, and it didn't work at all. I called the storage manager today to have a rude manager tell me "we only do that for out of state moves" and for the code "you have to get a card". No email I ever got told me about a card and the code didn't even work the initial time which was what she told me it was for. Also, why would the website tell me my first month was free when I signed up if it's not actually free! Poor advertising and exceptionally poor customer service.

Évaluation :

4

I had no problems during the 4 years I stored my items.

Évaluation :

5

Excellent service. Very friendly staff.

Évaluation :

5

Excellent service

Évaluation :

3

Miss Robison has always been great when I go in but there was a thinner black woman working last night and I would rather take late fees than work with her again. She's incredibly rude and was eating the whole time she was ordering the guy helping me around. I would rather not have to work with her again.

Évaluation :

2

Way over priced for a small unit outside, should have did more research online and got a better deal

Évaluation :

4

I have had storage there since 2013 and I was disappointed that I lost precious items up for auction. I have not been In this status but one other time during the pandemic for which I was hospitalized twice for Covid. I felt like I could have been given one more week to get my sentimental non replaceable items out. Was given discounted rate but needed my family items. Deeply saddened.

Évaluation :

5

I had a wonderful experience using U-Haul storage company for the past 11 years thank you very much for your help and I would recommend you to other people who are interested take care and happy New Year.

Évaluation :

4

I noticed openings in the lower wall which could make easy access for rats and bugs. Ijs

Évaluation :

4

All issues that arose was dealt with and resolved in a very efficient manner and I was very pleased with the results thanks

Évaluation :

5

Outstanding service

Évaluation :

4

Small problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.

Évaluation :

5

Tyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly

Évaluation :

2

First, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn't even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! . SO NOT HAPPY WITH THIS EXPERIENCE!!

Évaluation :

1

My things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance

Évaluation :

5

The staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.

Évaluation :

2

The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.

Évaluation :

2

Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.

Évaluation :

2

The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.

Évaluation :

5

We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.

Évaluation :

3

Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo

Évaluation :

5

Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!

Évaluation :

3

The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

Évaluation :

4

The team was very helpful and accommodating during a very busy time of day. Merci

Évaluation :

5

They are the BEST!!! Give those girls a raise!!!!

Évaluation :

4

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Évaluation :

4

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Évaluation :

4

The manager there is awesome and always so understanding

Évaluation :

5

Very good service. Best price I found.

Évaluation :

5

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Évaluation :

5

Facilities were always neat and clean, no issues at all with storage unit

Évaluation :

5

Fast check in

Évaluation :

3

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Évaluation :

4

It would be great to have keyless entry in to the gate, without getting out of your car.

Évaluation :

5

Fantastic staff, very freindly and helpfull

Évaluation :

3

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Évaluation :

5

Great service

Évaluation :

4

Staff have excellent customer service skills !

Évaluation :

5

excellent service.

Évaluation :

5

Great deal and people

Évaluation :

5

Very kind and attentive and knowledgeable/ She was patient.

Évaluation :

5

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

Évaluation :

1

My reservation was wrong

Évaluation :