Évaluations des clients U-Haul Moving & Storage at Airline Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Airline Blvd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

KEITH C. le

Évaluation :

Extra money was charged to my credit card and no one can tell me why. I pray no one stoled my information.

Deborah J. le

Évaluation :

Nothing

Santonia L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shawna K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diakia W. le

Évaluation :

Yesterday was my first time ever renting a uhaul was unaware of how to return the uhaul after hours by ANY employee, nor was i aware of a fee. My card was charged an extra $20 for not knowing so. I called to speak with someone at the location and was rudely told,"its located literally around at every register every door." But it was never mentioned before purchase. Due to the rudeness and inconvenience of the charge made to my card without notice, i will NEVER rent from this location EVER AGAIN.

Nathaniel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

DONTREL H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Constance L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arthur J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda L. le

Évaluation :

completely happy

Amanda V. le

Évaluation :

Charge was way too much for the mileage and customer service could’ve been more helpful.. NEVER payed and shouldn’t have paid $180 for the truck priced at 39.95 is more than ridiculous .. I will not use this service again or refer anyone

robert G. le

Évaluation :

This location booked me for extra days and I had to pay. Now I'm getting overcharged for a toll. Screw U-haul.

Melissa B. le

Évaluation :

It just cost more than I thought. I am upset about that.

Patricia W. le

Évaluation :

I would be remiss as a customer to not provide my experience with this particular location. My wife and I rented a trailer this morning and returned it at 5:22 this afternoon. When we arrived is when the confusion, blatant disrespect, and unprofessional service began. And the sad part of this evening is that the two employees simply did not care how they were treating us, the arguments between us went on and on. The feeling was that we were inconveniencing them from whatever they were doing at the time (and at the time there were no other employees at the facility). I asked to speak to the manager and the response was a very curt "she is not here". We were then ordered to drive, back up, go forward, back up... until they could determine a spot for us to park their trailer. The drop-off was an experience that a paying customer should not have to go through, not to mention how unsafe it was for us during this process. At one point my wife heard the female employee tell the male employee "I am not going to argue with him any more". The argument was that I didn't feel like we should be parking their trailers in their parking places. Not that the process turned into a complete degrading experience, it was the arrogant, unprofessional employee ordering us around his lot in an offensive and smug attitude. It's obvious to me that they lack the training to do their job and certainly should not be working with the customer. After speaking to corporate I was told that I would get a call back from the manager. I hope my feedback is appreciated and improves their organization. Did I say that the employees were blatantly rude and aggressive?

James H. le

Évaluation :

Be sure trailer is secured. I had to tighten it myself after finding it was loose and almost disconnected on the highway.

Richard W. le

Évaluation :

Excellent Service!!

Brian H. le

Évaluation :

N/A

Jon T. le

Évaluation :

Very good service. Best price I found.

Wardell N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shanai M. le

Évaluation :

Better customer services . Staff need to know more about the system , better way to assist the customer instead of personal matters

James P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara V. le

Évaluation :

Le client n'a pas laissé de commentaire.

TRISHA M. le

Évaluation :

Great customer service. Even down the rep at the 1628 Portsmouth Blvd location who set the reservation up for me to make it easy when I arrived to Airline Blvd location. Thank you so much.

dianne B. le

Évaluation :

Far as I can see there is no need for improvement.

Bradley C. le

Évaluation :

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Stephanie R. le

Évaluation :

Unorganized workers, under staffed compared to the amount of customers. The line was at the back of the store. Mobile check in sucks cause it’s a slow process. When returning vehicle the lady was eating a breakfast platter. I’m not renting here ever again.

MIKA A. le

Évaluation :

Customer service was trash. And employees where on the phone, and also had their kid with them

Kimberly P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Esther D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary M. le

Évaluation :

Truck was clean but not in good condition. Transmission shifted very unevenly, and the engine surged a couple of times in low gear which nearly caused me to run into the car in front of me.

DONALD L. le

Évaluation :

Nothing at all. It was excellent service. I alway use the Arline Blvd location. The entire staff is friendly, courteous, they make sure their customers are in and out at timely manner.

Darcus C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Colleen B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara D. le

Évaluation :

Terrible attitudes, lazy (I was given a key fob and told to go around the lot clicking it until I found the vehicle. What kind of customer service is that!?) Upon return, my GPS said I had travelled 76.4 miles (address to address) and was told I was being charged for 106 miles. There was NO WAY I travelled that far. I will never go to this location again and will probably go to another rental business. On a positive note, the people at the Call Center were great and the reservation process went smoothly.

Heidi P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robin F. le

Évaluation :

Facilities were always neat and clean, no issues at all with storage unit

Herman S. le

Évaluation :

Fast check in

Rodney H. le

Évaluation :

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Tamika P. le

Évaluation :

It would be great to have keyless entry in to the gate, without getting out of your car.

Bradley C. le

Évaluation :

Fantastic staff, very freindly and helpfull

esther j. le

Évaluation :

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Jakeeta W. le

Évaluation :

Great service

Caffey W. le

Évaluation :

Staff have excellent customer service skills !

Roger N. le

Évaluation :

excellent service.

Bobby B. le

Évaluation :

Great deal and people

CAROL H. le

Évaluation :

Very kind and attentive and knowledgeable/ She was patient.

Morgan T. le

Évaluation :

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

MICHELLE W. le

Évaluation :

My reservation was wrong

Cynthia N. le

Évaluation :

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

cheri j. le

Évaluation :

The service is a little slow but everyone there is usually very helpful.

Denise F. le

Évaluation :

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Angenita S. le

Évaluation :

No comment

Erica H. le

Évaluation :

The worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.