Customer Reviews for U-Haul Moving & Storage at Airline Blvd

4 454 évaluations

2855 Airline Blvd   Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

(757) 488-7853

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(757) 488-7853

2855 Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Logan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYLLEE H. 
Évaluation :
5

This was a great way to move. It was affordable and the process worked exactly as was stated by the UHaul staff. An added bonus was that we had all female teams for drop-offs and pick-ups! It was great to see equal opportunity actively in place.

jane G. 
Évaluation :
5

I had an overall excellent experience at the Uhaul location on Airline Blvd in Portsmouth VA. There were 2 Uhaul associates running a very fluent operation!!!

LEMUELSHAWN Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JADALASHAE B. 
Évaluation :
4

All issues that arose was dealt with and resolved in a very efficient manner and I was very pleased with the results thanks

Jeffrey D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAE'ESSENCE S.  |  Expérience générale 
Évaluation :
5

You guys were awesome!

BRANDONCHARLES D. 
Évaluation :
5

Hire more clerks to lessen the work load and give appropriate wage increases to incentivize hiring and work productivity!!

ANDRAMOZELL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
4

I tried to get a 26' truck but, couldn't get it and when I went into pick up a 15' one and for a one way, a 26 came in and got that one that I had tried to get for 2 days and storage also, so kudos to them !!😉😉😉

JEFFREYEARL D. 
Évaluation :
5

The lady was great doing job by herself, but I think she need help. Nobody has to wait she helping two at one time with good service. I think she did great job didn't complain. I don't where her help was.

BOBBYRAY M. 
Évaluation :
5

Your customer service was excellent. Thank for having everything ready to go when I arrive.

ANGELALAVERN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C.  |  Premières impressions 
Évaluation :
5

I cannot say enough good things about my experience. This was one of the absolute best experiences. They were extremely polite, very well organized, and on top of every detail. Well done!

Patricia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAILROGERS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quendale W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GENEACASEANIA LA C. 
Évaluation :
5

A very good experience - will use UBoxes for any future moves.

Claudia M. 
Évaluation :
5

My son and husband have both worked for Uhaul and said that the truck that we rented should not even be on the road at this time.

Karen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEMETRIUS C. 
Évaluation :
5

Everything went smoothly !!! Great equipment

THOMAS P. 
Évaluation :
2

This was an overall very frustrating experience. It was hard to get anybody on the line. Most of the times I had to call I had to be transferred to NC and Richmond and waited over 30 minutes to get someone on the line. When I first got the boxes I wanted them to go to my parents house not the storage facility but they were taken to storage anyways. Getting them moved from my parents to my new house was also an equal hot mess. The drivers were great and knew what they were talking about. The staff members on the phone were nice enough but weren't knowledgeable. I kept getting many different answers. Overall it was extremely frustrating but I would use them again if I had to since my items were dry and not broken.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORLASILINA J. 
Évaluation :
5

In and out super fast!! Great staff!!

BRETTDAVID C. 
Évaluation :
5

Keep the price the same. Thank you.

QUENDALENAOMI W. 
Évaluation :
3

The truck was in poor repair and difficult to drive. There were clearly transmission issues as it took forever to change gears or pick up any speed. This made the day much longer than it should have been. Overall, very disappointed.

NAOMISIOBHAN M. 
Évaluation :
4

A dolly should be included in the larger uhaul rentals.

RAMONDBRANDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANEAYSAP C. 
Évaluation :
5

Lower prices for U-Haul box truck sales. 😀

KEVINN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMBRUCE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K. 
Évaluation :
4

Was unable to turn radio off. All buttons were unresponsive. Location was unable to fix, and did not have another truck available.

MARCO L. 
Évaluation :
5

O

DARREN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINN S. 
Évaluation :
5

Excellent service from Ms. Stone and her staff. Will definitely go there again. U-Haul center has an advantage over outsourced sites in that they have all of the additional items requested, i.e. blankets, appliance dolly, etc.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denzel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thurman W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUITAROSE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHURAYVONIGUE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARDAYDIANA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Great service

RUSSELLEARNEST S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Crystal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANJAMAAL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adell S.  |  Premières impressions 
Évaluation :
5

Well stocked. Plenty or vehicle access to hook up trailer & turn around. Staff knowledgeable with clear and concise information. Good communications via text and email. This location is better than the others in this local area. Keep up the good work and Thank You for your help!

MARYCATHERINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
1

I had a nine am pick up and didn't even get my vehicle until 9:50 am. The owner was rude to almost every customer, and he didn't even get there until right at 9. No customer was able to pick up their vehicle on time. Very irritating considering I paid for a 9-5 rental. They also did not have the equipment I reserved. The young man who worked there was very helpful and polite to everyone he interacted with. When I dropped my vehicle off he explained how drop off works (during and after hours) to me since I said I'd never done it before.

Jennifer D. 
Évaluation :
5

The customer service at this location is excellent people are friendly and very professional highly recommend

WILLIAMJOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRANDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE P. 
Évaluation :
4

Windshield was dirty on the inside with something crusty in the driver's view. That was the only issue. Otherwise OK.

WILLIAMROBERT I. 
Évaluation :
5

Clean facility, friendly attendants and great service.

Aaron R. 
Évaluation :
3

I brought the truck back with what I thought was the same amount of gas. After a few emails back and forth questioning the fuel charge I stopped. The disagreement was over about 1/16 of a tank of gas. If this is the standard I would recommend digital fuel gages to remove the ambiguity of analog fuel gages.

FREDDAVID F. 
Évaluation :
5

Lower rates

KEVINN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany J. 
Évaluation :
3

In the confusion with my pickup, I think the customer service rep changed my drop-off location to somewhere else. The first employee we talked to at this location told (Kyle) told me that he couldn't take the truck without having to charge me about 200 $. Told me to call the corporate number and have them change my drop off location to this one in order for him to take it. Luckily, another employee talked to my dad and told him that Kyle lied and they could take the truck. She told me she would take care of the lack of equipment I was charged for as well.

Nicole M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLESERNEST G. 
Évaluation :
2

The attends are not attentive. No one showed for 5 minutes to welcome me and then upon return it was over 10 minutes to turn the trailer back in. Zero customer service

Brendan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITALATRICE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall S. 
Évaluation :
1

I made a reservation online but when I got there, the truck was not available. This location had to start a new contract. I rented the truck for 2 hours & turned it in. Later I received & was charged for a 'toll violation' for a truck I didn't even rent & Uhaul still doesn't know what is going on nor has helped me. Unacceptable identity fraud.

MICHAELWILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINELAMAR E. 
Évaluation :
4

Velma at this location should be employee of the decade! She was so helpful and hurried down the road to my car when my own hitch disengaged just after leaving the location. She quickly took the trailer back to the lot and helped me secure my hitch and then reattach. She was great!

LEIGHBEASLEY G. 
Évaluation :
2

Truck seat spring was broken. Had to return truck and then swapped out truck and the salesman asked me in the middle of my move to tell me my truck was red flagged with no contract on it.

MONICAMARIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY H. 
Évaluation :
5

Keep up the "GREAT WORK"......💖

Andra B. 
Évaluation :
4

Customer service was horrible everytime I spoke to them. They could never give accurate Information on where my stuff was. Uhaul would tell me they couldn't help to call the arizona location. Arizona would tell me they couldn't access my account because the boxes were in Virginia and Virginia would say call uhaul customer service. They called also called every month telling me my belongings were ready for pick up. It was a total nightmare

cheryl W. 
Évaluation :
2

I've had much better experiences at other uhaul locations. From the cleanliness of the rentals to the level of professionalism and customer service. Not sure if it's because they could be understaffed or maybe just a lack of morale. The owner seemed to be working that day and you could tell he was extremely tired and disheveled. I hope things get better for him.

ASHLEYANNE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDRICKA W. 
Évaluation :
5

Provide a customer lot for parking personal vehicles with cameras on it for the folks that need to get a van early/late. If I could have left my car on-site, I would have saved 2 hours of time on my project and I wouldn't have needed to bother/pay somebody else for a ride.

Titus T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMYNICOLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNAMAY W. 
Évaluation :
5

Absolutely Excellent customer service.

LEWISTRAVIS B. 
Évaluation :
5

Nice People

Darren R. 
Évaluation :
1

I will never recommend anyone to use Uhaul for anything.

Michele R. 
Évaluation :
5

Always enjoy doing business with Uhaul. Just wish you would consider Military, Veterans, or old folks discounts though. That would be a help.

HORACECLIFF P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUREDWARD R. 
Évaluation :
5

there were no problems.

JAMESMARSHAL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SERENAANGELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joaquin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
1

I turned my rental in on time, early actually and was charged 2 additional days on top of now needing to dispute through a claim.

BRITTANY B. 
Évaluation :
5

Once again customer service was excellent both times!!!! I would highly recommend this location!!!

RICHIECURTIS S. 
Évaluation :
5

Waiting time was a little long but customer service was good

JOSHUA C. 
Évaluation :
5

The young lady was quick, professional, and does her job well. She made this transaction a smooth success.

GREGORYMEASHALLE A. 
Évaluation :
5

Offer retired military discount. Do you over 3, 4 or 5 day rental discounts? Mileage discount?

EMANIJOVAUGHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORDALLEN M. 
Évaluation :
5

Lower rates

KEVINN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIPASHTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKITATALEAR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUYMAURICE CHRIS G. 
Évaluation :
5

My experience was seamless pick up and return.

WILLIAMJEROME K. 
Évaluation :
5

Customer service was on point! The young lady was friendly and extremely helpful! We even changed our rental for Wednesday to this location because of the excellent customer service!

RICHIECURTIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYMOND J.  |  Expérience générale 
Évaluation :
5

Outstanding service

Jeffery M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATEESHA U.  |  Online Move In 
Évaluation :
4

Small problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.

Prudence E.  |  Expérience générale 
Évaluation :
5

Tyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly

KELLY S.  |  Premières impressions 
Évaluation :
2

First, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn't even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! . SO NOT HAPPY WITH THIS EXPERIENCE!!

Tuesday A.  |  Online Move In 
Évaluation :
5

The staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.

Beverly F.  |  Premières impressions 
Évaluation :
2

Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.

Brittany D.  |  Premières impressions 
Évaluation :
2

The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.

Barry C.  |  Premières impressions 
Évaluation :
5

We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.

Emmanouil K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy N.  |  Premières impressions 
Évaluation :
3

Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo

IVISROLANDO G.  |  Premières impressions 
Évaluation :
5

Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!

SHARON R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin E.  |  Premières impressions 
Évaluation :
5

They are the BEST!!! Give those girls a raise!!!!

Nicole H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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