Customer Reviews for U-Haul Moving & Storage at Airline Blvd

4 378 évaluations

2855 Airline Blvd   Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

(757) 488-7853

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(757) 488-7853

2855 Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY H. 
Évaluation :
5

Keep up the "GREAT WORK"......💖

Andra B. 
Évaluation :
4

Customer service was horrible everytime I spoke to them. They could never give accurate Information on where my stuff was. Uhaul would tell me they couldn't help to call the arizona location. Arizona would tell me they couldn't access my account because the boxes were in Virginia and Virginia would say call uhaul customer service. They called also called every month telling me my belongings were ready for pick up. It was a total nightmare

cheryl W. 
Évaluation :
2

I've had much better experiences at other uhaul locations. From the cleanliness of the rentals to the level of professionalism and customer service. Not sure if it's because they could be understaffed or maybe just a lack of morale. The owner seemed to be working that day and you could tell he was extremely tired and disheveled. I hope things get better for him.

ASHLEYANNE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDRICKA W. 
Évaluation :
5

Provide a customer lot for parking personal vehicles with cameras on it for the folks that need to get a van early/late. If I could have left my car on-site, I would have saved 2 hours of time on my project and I wouldn't have needed to bother/pay somebody else for a ride.

Titus T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMYNICOLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNAMAY W. 
Évaluation :
5

Absolutely Excellent customer service.

LEWISTRAVIS B. 
Évaluation :
5

Nice People

Darren R. 
Évaluation :
1

I will never recommend anyone to use Uhaul for anything.

Michele R. 
Évaluation :
5

Always enjoy doing business with Uhaul. Just wish you would consider Military, Veterans, or old folks discounts though. That would be a help.

HORACECLIFF P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUREDWARD R. 
Évaluation :
5

there were no problems.

JAMESMARSHAL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SERENAANGELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joaquin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
1

I turned my rental in on time, early actually and was charged 2 additional days on top of now needing to dispute through a claim.

BRITTANY B. 
Évaluation :
5

Once again customer service was excellent both times!!!! I would highly recommend this location!!!

RICHIECURTIS S. 
Évaluation :
5

Waiting time was a little long but customer service was good

JOSHUA C. 
Évaluation :
5

The young lady was quick, professional, and does her job well. She made this transaction a smooth success.

GREGORYMEASHALLE A. 
Évaluation :
5

Offer retired military discount. Do you over 3, 4 or 5 day rental discounts? Mileage discount?

EMANIJOVAUGHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORDALLEN M. 
Évaluation :
5

Lower rates

KEVINN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIPASHTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKITATALEAR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUYMAURICE CHRIS G. 
Évaluation :
5

My experience was seamless pick up and return.

WILLIAMJEROME K. 
Évaluation :
5

Customer service was on point! The young lady was friendly and extremely helpful! We even changed our rental for Wednesday to this location because of the excellent customer service!

RICHIECURTIS S. 
Évaluation :
5

Keep up the good work and be certain to pay your employees, especially those directly dealing with the public a decent wage. Tabitha was my person on the Clermont end and she was awesome. !

suzanne H. 
Évaluation :
1

I reserved a 20 ft truck and appliance dolly. When I changed the pickup time on the website, the truck was not available when I arrived at the store. When I returned at the original pickup time, the truck was still not available. I accepted a smaller truck. The dolly was also not available. I was told that reserving a dolly did not mean that a dolly would be available. Not sure you understand how 'reservations' work. I expect no corrective action as I am convinced this company does not care about customer service. I will pay double next time just to use another customer. I would rather buy a truck and then sell it at a loss than use U Haul in the future.

GARYLINN B. 
Évaluation :
5

Just keep up the great work currently being carried out.

MARVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINXAVIER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENLEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eunice A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNITAYOUDONUS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Everything was perfect!!!

Giovanni E. 
Évaluation :
3

People didn't appear interested in developing long goal you client

JULIEMAYS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dominique W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYMOND J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIOJEROD B. 
Évaluation :
5

Outstanding service

Jeffery M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melisha J. 
Évaluation :
1

Reserved a truck and a appliance dolly to move appliances we had in storage at that location. Got there they had the truck but no dolly. I had to go and buy a dolly to move the appliances which put us back an hour and they would give me an extra hour to bring the truck back. Said it was t their fault they didn't have a dolly even though I reserved one. The young lady had a dont give a shit attitude and I will never do business there again or recommend that location

DUANERICHARD W. 
Évaluation :
4

S.O.

CHAUNDRAVERNA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOWANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHALESTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANASHALAVERN B. 
Évaluation :
2

I was less than impressed with the ubox experience from start to finish. We scheduled moving help along with our ubox reservation who never showed up. On average I was waiting on hold for 40 minutes every time I called for help and was ultimately left to figure out how to retrieve and load my boxes myself after three days of calling all different customer service lines and moving help not showing. We had to call again since they kept our money for moving help even after they never showed and we filed a complaint (which was closed due to inactivity after uhaul simply never responded to it). Our boxes did arrive on time but one was damaged and held together by a metal strap which even the delivery driver noted was unusual and they did not even have the proper tools to remove it so we could open the box. Everything inside was damaged to some degree and we are still waiting over a month later for any progress on our claim for that even though we paid for the insurance. Overall, completely unimpressed and would not recommend uboxes to anyone.

Christine B. 
Évaluation :
3

Two 10' trucks had broken drivers side sun visors that drooped into line of sight. Check engine light remained on throughout rental. Staff, however, was quick and professional.

Adam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon F. 
Évaluation :
4

Get some office equipment that works and people who know how to operate it.

MELVIN B. 
Évaluation :
1

I placed an order for a 6'x12' trailer @ U-Haul Moving & Storage Airline, 2855 Airline Blvd, Portsmouth, VA 23701, for pick-up on 9/12/2021 @ 9a.m.; later to receive an updated email that my order was reserved and GUARANTEED @ Victory Computer, 5013 George Washington Hwy, Portsmouth, VA 23702, 9/12/2021 @ 9a.m. Upon my arrival to Victory Computer @ 9:15a.m. the location was closed. I called the contact number and the employee advised, “I know that can't be right, cause we don't open till 2p.m., let me guess you made your reservation online, I don't know why they keep doing that, you need to transfer your reservation to U-Haul on Airline, they have plenty trailers”. Upon my arrival at U-Haul Moving & Storage Airline they advised they didn't have any 6'x12' trailers available, thus I had to rent a 15' truck as it was the smallest truck available. Upon my return of the truck to U-Haul Moving & Storage Airline, they were quite busy and an employee asked if I was returning the truck, to just leave the key inside and he would get it. I was later charged 33,25 $ for fuel indicating that the truck was returned @ ¼ when the truck was returned above ¼ tank, which I had photo evidence to dispute that. So a 296 $'x12' trailer rental turned into a 93,73 $, 15' truck rental with a whole lot of headache… I was contacted on 9/12/2021 in reference to my reservation and shared my displeasure with the situation and was advised a Customer Action Form would be completed and a manager would contact me to help resolve the issue. As of 9/15/2021, I had not received that call a had to call U-Haul myself. Of course the person I spoke with could not find were the Customer Action Form was submitted for review, the person who allegedly submitted the form was off and no other manager/supervisor was available to speak with me at the time!!! Absolutely the worst experience I have ever had with U-Haul in 30+ years of utilizing their service. I pray U-Haul will fix this and make it right!!!

ANDREDONATELLO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyeva S. 
Évaluation :
1

Lack of communication. Poor at best. Told to drop off at one place but after dropping it off told I should have dropped it off 44 miles further. Plain stupid!!!!!!

ALBERTJAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERONWADE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATEESHA U.  |  Online Move In 
Évaluation :
5

there were only 12 furniture pads, atleast 24 would be recommended. my ubox was not delivered as scheduled & no agent has the clue on where & when it is going to be delivered. I had to follow-up 20-30 times at least to get my box delivered.

RAJA KUMAR B. 
Évaluation :
5

Great service, keep up the good work!

Arthur J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIYANAMONAY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSEVERNIE B. 
Évaluation :
5

When I had to return my equipment no one was available to answer my call I spoke to like 5 to 6 representatives and no 1 could assist me I was 45 minutes over my time.

MASHAUNADELNISE W. 
Évaluation :
3

Clean the debri from the parking lot area...lots of screws and odds and ends laying around.

STEPHANIEFORREST L. 
Évaluation :
2

I didnt get my 10 dollars for a dollie that wasnt in my truck.the girl said she would make a note when got the my drop off uhaul center the note was npt on file.

LA'TYRAHJENICE A. 
Évaluation :
5

Good job

SANJA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGORAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHALESTINE S. 
Évaluation :
4

Small problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.

Prudence E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROMYRENE A. 
Évaluation :
5

Manager and helper were very pleasant. Got my papers done and I was out the door. Great job!!

RUSTYRACHEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNICELYNN R. 
Évaluation :
1

They over charged my card and don't answer the phone at all. I need info on how I can dispute these charges.

ALEXISMONET L. 
Évaluation :
3

Make sure that all vehicles are ready for customers to drive and not broken down.

TONYJARROD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvin W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa T. 
Évaluation :
2

The truck had multiple problems. The power steering was not working correctly so any maneuvering at low speeds was very difficult. The truck had less than half a tank of gas when I received it and the employees were unaware. Also, the air brakes were leaking so they were constantly setting off the alarm for being low on air. Overall, not a very good experience.

KYLEJAMES H. 
Évaluation :
5

Great help and Customer Service !

ALEX M. 
Évaluation :
3

Customer service sucks

LAWANDATURNER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICAA F. 
Évaluation :
5

Know where the vehicle is parked before rental.

STEPHENLASEAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina R. 
Évaluation :
5

Great customer service at the location

JOHNELIOT F. 
Évaluation :
1

This has been the most horrible experience I've ever had with moving. I don't even know where to begin. First, no one answers the phone. When I get someone on the phone, they don't know the answers. You should really stick to moving trucks because you offer too many options than you are able to manage and execute smoothly with the containers. I am being charged without my knowledge and no one can tell me why or even return my calls. I was initially told that I could select containers for different days and combine them, so I didâ€"WHAT A DISASTER!!!! I completed the estimator and it told me that I needed 4. I actually needed 6. Things apparently slid around and scratched and broke. Just a mess. The moving help was a JOKE. I will be hiring professional movers with a professional truck for my move next year. Look at my account and how much money you made off me for this poor service that I've received. I can't believe it.

Demetrice S. 
Évaluation :
1

The corporate number we called said the location was open till 7:00 pm, we arrived at 5:20 p.m. and there was o e man cleaning outside and completely ignored us, then we asked him what are we supposed to do and he said we are closed, follow what the sign says, so we did that, then we were prompted to use the bar code,we asked where that was and he said "on the door" so, we had to find the door it was on. We then found it on an automatic door and when it opened, the woman behind the desk rudly said, " were closed" I said I got that but this bar cose is nothing working, she then muttered something and I said the the man outside, here is the truck, you fix this! He then said "I'll do it for you" and we left! Worst customer service I have ever experienced!

frank J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINLAMONT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASBOND H. 
Évaluation :
5

They was good

LORENZO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PELLLA NET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latanya F. 
Évaluation :
5

Everything was great

Mychal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELROSS M. 
Évaluation :
5

Tyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly

KELLY S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDONRASHAD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby W. 
Évaluation :
2

First, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn't even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! . SO NOT HAPPY WITH THIS EXPERIENCE!!

Tuesday A.  |  Online Move In 
Évaluation :
1

My things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance

CLAUDINE E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny B.  |  Expérience générale 
Évaluation :
5

The staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.

Beverly F.  |  Premières impressions 
Évaluation :
2

The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.

Karen D.  |  Premières impressions 
Évaluation :
2

Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.

Brittany D.  |  Premières impressions 
Évaluation :
2

The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.

Barry C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Expérience générale 
Évaluation :
5

We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.

Emmanouil K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R.  |  Expérience générale 
Évaluation :
3

Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo

IVISROLANDO G.  |  Premières impressions 
Évaluation :
5

Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!

SHARON R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin E.  |  Premières impressions 
Évaluation :
4

The team was very helpful and accommodating during a very busy time of day. Merci

Skip G.  |  Premières impressions 
Évaluation :
5

They are the BEST!!! Give those girls a raise!!!!

Nicole H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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