Customer Reviews for U-Haul Moving & Storage at Airline Blvd

4321 évaluations

2855 Airline Blvd   Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

(757) 488-7853

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 488-7853

2855 Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon F. 
Évaluation :
4

Get some office equipment that works and people who know how to operate it.

MELVIN B. 
Évaluation :
1

I placed an order for a 6'x12' trailer @ U-Haul Moving & Storage Airline, 2855 Airline Blvd, Portsmouth, VA 23701, for pick-up on 9/12/2021 @ 9a.m.; later to receive an updated email that my order was reserved and GUARANTEED @ Victory Computer, 5013 George Washington Hwy, Portsmouth, VA 23702, 9/12/2021 @ 9a.m. Upon my arrival to Victory Computer @ 9:15a.m. the location was closed. I called the contact number and the employee advised, “I know that can't be right, cause we don't open till 2p.m., let me guess you made your reservation online, I don't know why they keep doing that, you need to transfer your reservation to U-Haul on Airline, they have plenty trailers”. Upon my arrival at U-Haul Moving & Storage Airline they advised they didn't have any 6'x12' trailers available, thus I had to rent a 15' truck as it was the smallest truck available. Upon my return of the truck to U-Haul Moving & Storage Airline, they were quite busy and an employee asked if I was returning the truck, to just leave the key inside and he would get it. I was later charged 33,25 $ for fuel indicating that the truck was returned @ ¼ when the truck was returned above ¼ tank, which I had photo evidence to dispute that. So a 296 $'x12' trailer rental turned into a 93,73 $, 15' truck rental with a whole lot of headache… I was contacted on 9/12/2021 in reference to my reservation and shared my displeasure with the situation and was advised a Customer Action Form would be completed and a manager would contact me to help resolve the issue. As of 9/15/2021, I had not received that call a had to call U-Haul myself. Of course the person I spoke with could not find were the Customer Action Form was submitted for review, the person who allegedly submitted the form was off and no other manager/supervisor was available to speak with me at the time!!! Absolutely the worst experience I have ever had with U-Haul in 30+ years of utilizing their service. I pray U-Haul will fix this and make it right!!!

ANDREDONATELLO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyeva S. 
Évaluation :
1

Lack of communication. Poor at best. Told to drop off at one place but after dropping it off told I should have dropped it off 44 miles further. Plain stupid!!!!!!

ALBERTJAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERONWADE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATEESHA U.  |  Online Move In 
Évaluation :
5

there were only 12 furniture pads, atleast 24 would be recommended. my ubox was not delivered as scheduled & no agent has the clue on where & when it is going to be delivered. I had to follow-up 20-30 times at least to get my box delivered.

RAJA KUMAR B. 
Évaluation :
5

Great service, keep up the good work!

Arthur J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIYANAMONAY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSEVERNIE B. 
Évaluation :
5

When I had to return my equipment no one was available to answer my call I spoke to like 5 to 6 representatives and no 1 could assist me I was 45 minutes over my time.

MASHAUNADELNISE W. 
Évaluation :
3

Clean the debri from the parking lot area...lots of screws and odds and ends laying around.

STEPHANIEFORREST L. 
Évaluation :
2

I didnt get my 10 dollars for a dollie that wasnt in my truck.the girl said she would make a note when got the my drop off uhaul center the note was npt on file.

LA'TYRAHJENICE A. 
Évaluation :
5

Good job

SANJA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGORAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHALESTINE S. 
Évaluation :
4

Small problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.

Prudence E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROMYRENE A. 
Évaluation :
5

Manager and helper were very pleasant. Got my papers done and I was out the door. Great job!!

RUSTYRACHEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNICELYNN R. 
Évaluation :
1

They over charged my card and don't answer the phone at all. I need info on how I can dispute these charges.

ALEXISMONET L. 
Évaluation :
3

Make sure that all vehicles are ready for customers to drive and not broken down.

TONYJARROD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvin W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa T. 
Évaluation :
2

The truck had multiple problems. The power steering was not working correctly so any maneuvering at low speeds was very difficult. The truck had less than half a tank of gas when I received it and the employees were unaware. Also, the air brakes were leaking so they were constantly setting off the alarm for being low on air. Overall, not a very good experience.

KYLEJAMES H. 
Évaluation :
5

Great help and Customer Service !

ALEX M. 
Évaluation :
3

Customer service sucks

LAWANDATURNER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICAA F. 
Évaluation :
5

Know where the vehicle is parked before rental.

STEPHENLASEAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina R. 
Évaluation :
5

Great customer service at the location

JOHNELIOT F. 
Évaluation :
1

This has been the most horrible experience I've ever had with moving. I don't even know where to begin. First, no one answers the phone. When I get someone on the phone, they don't know the answers. You should really stick to moving trucks because you offer too many options than you are able to manage and execute smoothly with the containers. I am being charged without my knowledge and no one can tell me why or even return my calls. I was initially told that I could select containers for different days and combine them, so I didâ€"WHAT A DISASTER!!!! I completed the estimator and it told me that I needed 4. I actually needed 6. Things apparently slid around and scratched and broke. Just a mess. The moving help was a JOKE. I will be hiring professional movers with a professional truck for my move next year. Look at my account and how much money you made off me for this poor service that I've received. I can't believe it.

Demetrice S. 
Évaluation :
1

The corporate number we called said the location was open till 7:00 pm, we arrived at 5:20 p.m. and there was o e man cleaning outside and completely ignored us, then we asked him what are we supposed to do and he said we are closed, follow what the sign says, so we did that, then we were prompted to use the bar code,we asked where that was and he said "on the door" so, we had to find the door it was on. We then found it on an automatic door and when it opened, the woman behind the desk rudly said, " were closed" I said I got that but this bar cose is nothing working, she then muttered something and I said the the man outside, here is the truck, you fix this! He then said "I'll do it for you" and we left! Worst customer service I have ever experienced!

frank J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINLAMONT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASBOND H. 
Évaluation :
5

They was good

LORENZO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PELLLA NET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latanya F. 
Évaluation :
5

Everything was great

Mychal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELROSS M. 
Évaluation :
5

Tyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly

KELLY S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDONRASHAD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby W. 
Évaluation :
2

I was charged a oil & tire repair fee I guess to recover the 10 $credit. I explained to the guy that check me out that the place I picked up the U-Haul didn't have enough furniture covers and how could you'll accommodate me so he shown me he had credit my account 10 $but it's seems to me he's trying get the 10 $back by adding another 10 $fee. I don't appreciate this type of service.

Vernessa F. 
Évaluation :
1

Better customer service, there is not help at all for the customers

orlando M. 
Évaluation :
5

I can't think of anything off hand.. it was a very good rental..

JOHNLARNELL W. 
Évaluation :
5

The young lady working was amazing. She had a line out the door and she knocked it out by herself professionally and quickly. She can do three things at once. Even while she was working with a customer she would reach out and pull info from the people in line in her down time. It allowed us to set up on our trailers while we waited by giving us the #'s ect. She not only checked our rigging she hooked up each trailer herself. Whatever this woman needs going forward you should make sure she gets it. It would be a huge loss if she were to move on.

JASONMICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tanya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYJATULAN R. 
Évaluation :
2

I rented the van and did not look at the gas gauge when I departed from the location. Only a few miles down the road I noticed the gauge was only 3/4 full. I mentioned this when I returned the vehicle and the individual said it was my fault for not noticing it before I left. This is not a good way to do business and I will NEVER RENT from them again!

CARLFRANCIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLENBOYD W. 
Évaluation :
5

The woman working at pick up was extremely helpful and efficient. I wish I could remember her name because she was phenomenal.

MATTHEWCRAIG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
3

Customer service can improve. Too many attitudes and no personality especially when I return the vehicle. Your Churchland location is awful. I ended at the Airline location because Churchland messed up my reservation. I had an 8:00 pickup for Saturday morning and they called me to tell me that they pushed my reservation to 3:00 because they over booked the truck. Employees didn't want to own up to their part of the mess up. I was moving the next day. Bad experience!!!

MELINDALYNETTE F. 
Évaluation :
5

Rien

TIMOTHYCARL W. 
Évaluation :
3

They were too busy Helping too many people at one time caused a delay

Nicki T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAKESHADALENE M. 
Évaluation :
3

You may want to make sure that the destinations are fully understood by customer service at the time of reservation. We had a little mix up in delivering to new address. We used the UBox for business and had to come out on a Sunday because the box went to storage instead of the new address. We also had to make new arrangements to get the box to the correct destination. It also required a trip to the UHaul store to speak with someone in person to locate the box for special delivery on Sunday. We got it, but, it required a lot of time on the phone ( long hold times) and rearrangement of meeting times with personnel. The box served it's purpose, but it was more stressful than anticipated.

Jennifer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiaunna C. 
Évaluation :
5

everything was fantastic and the attitudes was great

SHELIADENISE CLA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLYANN S. 
Évaluation :
3

Its hard to fill this out properly. Customer service was very stressful, hard to get a hold of, gave the wrong info but the people who dropped off the UBox were great.

Christine D. 
Évaluation :
4

Was pleasantly surprised to see they had plenty of supplies in stock for people to purchase including 3 different types of furniture pads to purchase since the location I picked up my truck from did not have any. Manager was very polite and helping customers himself since there was a long line when I arrived. He struggled a bit with checking me back in because of having to use a cell phone to take pictures and upload things he commented about not being so tech savvy and to bare with him. He was polite through the whole thing despite the trouble he was having getting out of the camera mode.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDARTHUR G. 
Évaluation :
1

I did not pick up equipment from here. I was provided equipment different locations that were most inconvenient for me.

KURT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDAANN A. 
Évaluation :
2

First, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn't even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! . SO NOT HAPPY WITH THIS EXPERIENCE!!

Tuesday A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHONEUGENIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKETIALATRIEESE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela C. 
Évaluation :
5

Cheaper mile rates

KEVINN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIAKAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALDMAURICE R. 
Évaluation :
5

Excellent

VICTORMATTHIAS P. 
Évaluation :
1

Not double charging credit cards.

Kelvin P. 
Évaluation :
1

My things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance

CLAUDINE E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny B.  |  Expérience générale 
Évaluation :
4

I have only 1 (one) good experience with several u haul providers the past 30 (thirty) days. This location had what I needed and everything went smoothly. Today however they FAILED!.

BILLYJOE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANDACOX W. 
Évaluation :
2

Truck was guaranteed to be available and it wasn't. Had to get smaller truck and make more trips. Truck was dirty and smelled awful. Truck needs some repairs.

Timothy H. 
Évaluation :
5

The staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.

Beverly F.  |  Premières impressions 
Évaluation :
3

1015 appointment to get 15 foot truck was good, hard to mess up hiving someone keys. 1030 appointment to take pods away was a mess. Nothing was ready. I have has this appointment for weeks and when I show up I was told there might not be any trailers for the pods and asked if I could just unload ALL FOUR boxes into a large truck instead. I was not a fan of unloading my entired life twice in one day, let alone try to do it in the crowded parking lot. Eventually they were able to find some trailers for me, however they still had other peoples boxes on them. Once those were cleared away I thought I was in the clear. However, My boxes had not been located in the warehouse and when they came out still had to have the protective case put over them. Total time to find, prepare, load, secure, and attach the double trailer to 15 foot truck and a single upod trailer to a personal vehicle was 2,5 hrs. My 1030 appointment was a joke. Ive paid uhaul over 5k ship with the pods and rent the trucks to carry the pods at each the start and the destination to move. I had communicated with them several times about this pick up over the last few weeks. The lack of any preparation was astounding. Im sure they were doing multiple jobs at once but no one takes overall responsibility for one of them. When dropping off the truck three different employees insisted that I take it and the trailers to the warehouse. The warehouse manager told me to go back to the equipment drop off. The constant "ask you mom, ask your dad" was terribly unprofessional. Not a lot of responsibility or accountability for their jobs. I will say they are severely overworked but poor planning exaserbated it all.

JONATHAN M. 
Évaluation :
2

I rented the vehicle 1 hour before the location closed. I was told to just drop off the vehicle and put the key in the after hours box. I was not told I needed to take photos with a phone at the location. I kept the vehicle for less than 3 hours and after I left the location I see an email about taking photos when I dropped off or would be changed 20 $. This is outrageous. The store clerk should have mentioned that because who looks at emails when they are moving and trying to get a job done. I would like a refund of that charge.

KARYNBROCKINGTON C. 
Évaluation :
2

The trailer was filthy when i picked it up. I had to connect the trailer to my vehicle without assistance. After securing the trailer, i had to wash my hands 5 times to get rid of the oily filth. At the destination, I had to wash the trailer myself. Past rentals at this location have been better.

JAMESPHILIP H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARNETTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON T. 
Évaluation :
1

Extreme inconsistencies and added charges on my bill, I will be contacting customer service to rectify my bill. I am extremely unhappy with this rental experience! I definitely will not use this location again!

GARRISLASHAAD TA G. 
Évaluation :
1

Get a new general manager.

Brittney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATRICELASHAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLEMICHELLE J. 
Évaluation :
2

ON the truck when i picked it up the paper work said 7/8 full of gas but when i got home which is 2 miles away the gas gauge was a little over 1/2 so i stopped and it took 17 $to bring it up to the 7/8 mark before my trip. My paper work was wrong but i didn't want to bring it back since i had people to load it.

Gary A. 
Évaluation :
5

Truck was clean, drove perfectly. I was completely satisfied!

THOMASBOND H. 
Évaluation :
3

I originally made my reservation at 5013 George Washington Hwy. There was no truck. I had to go to three locations to get a truck. Two managers said I would get a 50 $refund, which I never got. Samantha at 803 Butler St was very helpful in finally getting a truck for me so I could move that day. Thanks to her.

Shawn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLYLYNN B. 
Évaluation :
5

The delivery drivers on both ends of the move were just fantastic. Polite and professional. The whole process was painless. I would absolutely use U Haul for any future moves.

thomas K. 
Évaluation :
2

The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.

Karen D.  |  Premières impressions 
Évaluation :
2

Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.

Brittany D.  |  Premières impressions 
Évaluation :
2

The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.

Barry C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Expérience générale 
Évaluation :
5

We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.

Emmanouil K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R.  |  Expérience générale 
Évaluation :
3

Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo

IVISROLANDO G.  |  Premières impressions 
Évaluation :
5

Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!

SHARON R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie B.  |  Expérience générale 
Évaluation :
3

The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

Nicole h.  |  Expérience générale 
Évaluation :
4

The team was very helpful and accommodating during a very busy time of day. Merci

Skip G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbet C.  |  Expérience générale 
Évaluation :
5

They are the BEST!!! Give those girls a raise!!!!

Nicole H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ivory g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy F.  |  Expérience générale 
Évaluation :
4

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Samantha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jael W.  |  Premières impressions 
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