Évaluations des clients U-Haul Moving & Storage at Arrowhead Towne Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Arrowhead Towne Center

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Marilyn M. le

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Le client n'a pas laissé de commentaire.

Iain C. le

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Employees were rude

john B. le

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Le client n'a pas laissé de commentaire.

George P. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

Bruce M. le

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Le client n'a pas laissé de commentaire.

Jeneen V. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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The people make this location. Everyone I had co tact with over the several times I’ve been in has been friendly helpful and kind. These are good people.

David S. le

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Le client n'a pas laissé de commentaire.

clyde N. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Doubtful that anything will be done about the leaky trailer but holding out hope

Cynthia T. le

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Reserved my truck on line - easy to navigate - counter check in went smoothly - employees were all professional and friendly. I am a repeat customer and will recommend you to friends.

Danny W. le

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Le client n'a pas laissé de commentaire.

Elizabeth R. le

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Everything and everyone was great!

Mark K. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Pulling into the lot is confusing. Hard to park.

kathleen W. le

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Le client n'a pas laissé de commentaire.

diana s. le

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Charles is amazing! Thank you for your excellent customer service!

Peter M. le

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Very friendly and professional

William W. le

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Le client n'a pas laissé de commentaire.

Barbara W. le

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Le client n'a pas laissé de commentaire.

Teresa P. le

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Le client n'a pas laissé de commentaire.

cathrine P. le

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Le client n'a pas laissé de commentaire.

LORINDA W. le

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Prorate times left unused days after moving out

David B. le

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Staff was great, vehicle was perfect and I was in and out in minutes

Robert M. le

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We rented storage space 2407. Sometime over the last couple of months, the window outside this space leaked large amounts of water. The water came under the door and soaked the bottom (and the contents) of all of the boxes on the floor in the unit. Management knew this happened (as they fixed the window) but never notified us. We might have been able to mitigate some of the damage if we had been notified promptly. A claim has been filed, but some thing with sentimental value, but no monetary value cannot be replaced. We depended upon U-Haul to provide a safe storage location for our valuables. So much for trust.

Joseph T. le

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Well organized! Know their business!! AAA+

Charles W. le

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Le client n'a pas laissé de commentaire.

Trevor P. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Le client n'a pas laissé de commentaire.

Roger C. le

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Le client n'a pas laissé de commentaire.

Michelle H. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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Le client n'a pas laissé de commentaire.

Jomayme T. le

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Nice and friendly staff.

Larry F. le

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Rented an appliance dolly, that never got used, so it was definitely ready for the next customer. Seriously though, all U-Haul staff were efficient, personable and showed an attitude to me that they liked the work they were doing.

joan K. le

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Le client n'a pas laissé de commentaire.

Joan K. le

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Le client n'a pas laissé de commentaire.

George S. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.

Ian D. le

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Le client n'a pas laissé de commentaire.

Kip L. le

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When I went to use the appliance cart I rented the handle to tighten the strap was bent and it didn't work properly. Luckily I had an additional strap to strap the appliance to the cart. I pointed it out to the person checking me in when I returned the trailer and cart.

Jed G. le

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Le client n'a pas laissé de commentaire.

Erik V. le

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Erica has always been great. She even recognized me and called me by my name before I told her when I picked up the truck.

Kristopher L. le

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Le client n'a pas laissé de commentaire.

Jolanta O. le

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Le client n'a pas laissé de commentaire.

Estela A. le

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Customer service was friendly and professional. I only wish their computer system was faster.

Carol C. le

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Service was excellent. Check out and check in were both quick. The van was clean and the fuel was full.

Kathryn H. le

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The staff at the location we picked up/dropped off the cargo van was very kind and helpful. They were very efficient at their job!

Robert S. le

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Le client n'a pas laissé de commentaire.

EDWARD D. le

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Not bad at all

Lino G. le

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Nothing!!!!!

Richard L. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Le client n'a pas laissé de commentaire.

James R. le

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Keep corporate out of the reservations. We had 2 confirmed reservations for a 26 ft truck at Rancho, which equals 2 trucks but had to spend several hours running to pick up trucks further from our house.

James R. le

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Le client n'a pas laissé de commentaire.

Steve K. le

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I have found u haul is the only car or truck rental that showed the truth in what you will pay

James K. le

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Le client n'a pas laissé de commentaire.

Allen K. le

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All was excellent, including Brandon, who checked me in.

Timothy P. le

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Next to no parking for customers.

Paul T. le

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Nothing, everything went as smooth as silk !!????

Tracy S. le

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Le client n'a pas laissé de commentaire.

Linda G. le

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Le client n'a pas laissé de commentaire.

Karen M. le

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Le client n'a pas laissé de commentaire.

LouAnn L. le

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Easy storage set up and security, and departure.

Constancesue T. le

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Nothing

Shelley W. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Gabriela S. le

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I am beyond thankful to Syrus (hope I am spelling correctly) he was extremely helpful, he made my whole moving experience a lot easier, with his good attitude and costumer service skills. I had no idea what to get, and after a few questions he helped me decide over the equipment that would suit my moving needs . Very happy costumer, what an extraordinary employee at the arrowhead location in AZ!

JESSE E. le

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One of the best locations I have ever been to. The staff is young and the equipment is always clean and well maintained.

Christopher G. le

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I love this place and have rented from there numerous times. Everyone is very friendly and professional. Well done!

Barry G. le

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No complaints. Good rate, friendly service, quick transaction. 2nd positive experience at this location; someone is clearly training theses people. Well done.

Thomas M. le

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nothing but issues and forced to return a truck 20 miles away from my pickup location and then charged miles for doing them a favor.

Raul S. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Always a smile, and a; "Hello Mr. So&so, welcome back."..

Micheal S. le

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Le client n'a pas laissé de commentaire.

Roger J. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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3rd time I've rented from this location. Outgoing and personable staff. Of which, Robert and Erica both come to mind as friendly and enjoyable to interact with during the most recent rental. Equipment was clean and new(ish). Undoubtedly will transact at this location in the future. RA

Stephen S. le

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Le client n'a pas laissé de commentaire.

Marc R. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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Fix your stupid app. It’s such a hassle and it doesn’t appropriately work. I couldn’t rent without calling last time, I couldn’t check in without having someone there this time. And the fuel gauge was off this time. Said it was full, was not full. I still filled the tank to full just in case there was an issue even though I noted and took a picture of it, I don’t trust there wouldn’t have been an issue given the problems just renting the truck.

Walter H. le

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Everything was as expected from check in to check out. Good location

Donald W. le

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Le client n'a pas laissé de commentaire.

Heather P. le

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Both employees I encountered checking in and out were very kind and helpful, excellent customer service!

JIM S. le

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Le client n'a pas laissé de commentaire.

Dustin Y. le

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Le client n'a pas laissé de commentaire.

travis melissa F. le

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The first employee was rude! When asked to do cash deposit it was declined, my card was charged. I am an employee with Uhaul and also had a second job I was not able to pick up the truck myself and they did not make it easy for me! Over all the initial customer service was terrible!

Shirley F. le

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Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.

lisa B. le

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Le client n'a pas laissé de commentaire.

Marisol C. le

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I feel they overcharged me for returning the vehicle to that location because I was unable to drive it back. I was told the fee would be twice what I paid but it was way more. I felt they took advantage of the fact that I needed to leave it there. The guy who helped me was nice but I was misled to believe how much I would be charged. This is my first time renting a uhaul and I had heard good things about them and how convenient it was to be able to leave the vehicle at a different location. But it was not a good experience for me.

Jim K. le

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Complex very clean and loading ramp made it very easy to unload and load items.

Samuel S. le

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Le client n'a pas laissé de commentaire.

Derrelton Y. le

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Great experience

CHARLENE M. le

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Le client n'a pas laissé de commentaire.

Mary T. le

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Le client n'a pas laissé de commentaire.

Todd K. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Le client n'a pas laissé de commentaire.

Diana W. le

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The process was easy and expedited well

John M. le

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True to use mobile check in and no one knew where the “barcode” was located so still had to go into the office and wait in line.

jesse E. le

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Great location

Robert C. le

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Great location, convenient fast and easy, employees were very helpful.

Frederick A. le

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Everything was great!!!

ROBERT K. le

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Very good and clean,very friendly staff too!

Michael G. le

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U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.

Renee M. le

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Erica and her team went over and above to meet my storage needs. Thank you

ALEXANDER K. le

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Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.

Jacqueline D. le

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None

Jayme M. le

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Everyone is always so helpful and patient. Really like this location.

Frank M. le

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First rate service from staff. Facility clean and neat

ida c. le

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I love UHaul Airizona on Bell you

Dolores D. le

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Everyone was so helpful. Even the people that are unloading helpful Awesome Thank you

CAROLE B. le

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My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.

Desiree B. le

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Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.

Tami S. le

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I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Thank you.

steve s. le

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made everything easy, from phone calls, to taking payments over the phone and answering questions

Robert R. le

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Parking is a problem, to many uhaul trucks and trailers parked there, no room for customers

MELINDA M. le

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Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.

Leona B. le

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Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service

Laurel R. le

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Staff had good communication between coworkers which showed efficiency with all customers.

ANDREA L. le

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My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available

keith D. le

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Erica was great

MICHAEL H. le

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Very clean & friendly staff

Kelly M. le

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I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!

Donald H. le

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Very well maintained and staff facility.

manny v. le

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Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that

BARBARA W. le

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Thank you

Bryan F. le

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Karl C. le

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Was kind of disappointed when I was told they don’t pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.

Gregory C. le

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Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.

michelle a. le

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Greatest

Frank M. le

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Courteous, patient, thorough

Julie G. le

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We will use you again.

george a. le

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Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.

Fred S. le

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Nice place nice people

Jesse W. le

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Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.

TONY S. le

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The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager

Timothy S. le

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Erica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats all

STEVE Z. le

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W

Glen O. le

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It was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!

shalondra n. le

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The wait time on the phone line is to long.The service was excellent.

Darrel C. le

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This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.

Christy S. le

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Very nice staff and very helpful

COLLEEN B. le

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Terri H. le

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Location was very convenient. I like the share your stuff area.

ann g. le

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Everything was fine.

ROGER B. le

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I was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!