Évaluations des clients U-Haul Moving & Storage at Arrowhead Towne Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Arrowhead Towne Center

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Nicholas K. le

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Le client n'a pas laissé de commentaire.

Matthew C. le

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I was charged a extra $20 for dropping off my trailer the day before it was due. Not sure what the hell is going on with this company

Steve G. le

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Le client n'a pas laissé de commentaire.

Mary T. le

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Your facility and the staff was clean, and helpful. But I'll be honest with you.......If they had had a Penske drop off place at my destination I would have chosen Penske at about half the cost!!

Brooke Z. le

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I needed a furniture dolly with my order and it wasn’t provided.

Ruby W. le

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Le client n'a pas laissé de commentaire.

Kenneth J. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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the computer system that the workers use is frustratingly slow and not very user friendly. Took a long time to do. please heed their input for easy upgrades and improvements

Kim L. le

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Le client n'a pas laissé de commentaire.

George H. le

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Le client n'a pas laissé de commentaire.

kendra H. le

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Moving is stressful enough. We had paid for a truck for 24 hours. I had called and told them we were going to need the truck for longer and got charged another 24 hours which is fine. My problem is they kept changing the time for when we needed it back and then said they need it back 7am the following day. Mind you are 24hoirs started at 4pm so we had to pay for an additional 24 hours even though we could not have it for another 24 hours. The entire process with uhaul was not good and added so much more stress to us. We will never go through another uhaul company again.

Doug B. le

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Nice experience. Check out super easy.

Joseph P. le

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Excellent Customer above and beyond expectations.

James W. le

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I am not sure but I think the photo format doesn’t work well with Chrome? I had to use Safari to get the photo to work for the truck return procedures.

Katherine T. le

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Erica was helpful and professional.

Renee M. le

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Erica and her team went over and above to meet my storage needs. Thank you

Daemon P. le

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The manager was rude. And you charged me twice on my credit card! So now I'm going to have to go back over the this facility and fight for my money!

Gary H. le

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Le client n'a pas laissé de commentaire.

ALEXANDER K. le

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Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.

Elaine C. le

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My experience was so positive, quick, and efficient. From the moment I walked into the store everyone was clean cut, professional,courteous,and personable.

Susan G. le

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Le client n'a pas laissé de commentaire.

Jerry E. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Exterior was filthy yet interior was clean - so marked “clean” on check in

veronica W. le

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Erica Marquez went above and beyond to make sure that we were taken care of! She took her time explaining the process & was very helpful. I will send every person I know to this specific location just because of the customer service that was given. Thank you to Erica & her team!!

John B. le

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Le client n'a pas laissé de commentaire.

Steve B. le

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Le client n'a pas laissé de commentaire.

Craig L. le

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The truck got the job done but smelled like a combination cheap ass stripper perfume and 50 years of stanky sweat. The truck was also beat to shit. . .looked like it had been through a war zone!!! Maybe I was just spoiled because in the past I rented UHAUL trucks from the 67th AVE & Bell location and they always gave me a brand new truck. The staff here was decent though.

Jacqueline D. le

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None

GILBERT R. le

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Le client n'a pas laissé de commentaire.

luis D. le

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Le client n'a pas laissé de commentaire.

Rita L. le

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No comment

William H. le

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Le client n'a pas laissé de commentaire.

Kurt-Alan D. le

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Le client n'a pas laissé de commentaire.

Toby L. le

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Le client n'a pas laissé de commentaire.

Juan G. le

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Every thing went well the mobile app was awesome thank you

Lonny A. le

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Friendly and willing to answer all my questions.

Cheryl C. le

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Le client n'a pas laissé de commentaire.

Neal S. le

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The computer assigned my unit in one location and the truck in another. The system was down so after waiting 30 minutes the person sent me to the other location. Once I got there it took another 30 minutes to call IT to get my truck preservable. All the while the manager gave a discount to a person next to me with a problem half as bad. I when I returned they charged me more for miles. Will never use again.

Mark H. le

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Le client n'a pas laissé de commentaire.

Jayme M. le

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Everyone is always so helpful and patient. Really like this location.

Frank M. le

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First rate service from staff. Facility clean and neat

ida c. le

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I love UHaul Airizona on Bell you

Dolores D. le

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Everyone was so helpful. Even the people that are unloading helpful Awesome Thank you

CAROLE B. le

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My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.

Desiree B. le

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Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.

Tami S. le

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I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Thank you.

steve s. le

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made everything easy, from phone calls, to taking payments over the phone and answering questions

Robert R. le

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Parking is a problem, to many uhaul trucks and trailers parked there, no room for customers

MELINDA M. le

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Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.

Leona B. le

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Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service

Laurel R. le

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Staff had good communication between coworkers which showed efficiency with all customers.

ANDREA L. le

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My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available

keith D. le

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Erica was great

MICHAEL H. le

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Very clean & friendly staff

Kelly M. le

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I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!

Donald H. le

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Very well maintained and staff facility.

manny v. le

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Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that

BARBARA W. le

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Thank you

Bryan F. le

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Karl C. le

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Was kind of disappointed when I was told they don’t pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.

Gregory C. le

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Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.

michelle a. le

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Greatest

Frank M. le

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Courteous, patient, thorough

Julie G. le

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We will use you again.

george a. le

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Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.

Fred S. le

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Nice place nice people

Jesse W. le

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Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.

TONY S. le

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The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager

Timothy S. le

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Erica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats all

STEVE Z. le

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W

Glen O. le

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It was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!

shalondra n. le

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The wait time on the phone line is to long.The service was excellent.

Darrel C. le

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This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.

Christy S. le

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Very nice staff and very helpful

COLLEEN B. le

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Terri H. le

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Location was very convenient. I like the share your stuff area.

ann g. le

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Everything was fine.

ROGER B. le

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I was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!