Évaluations des clients U-Haul Moving & Storage at Arrowhead Towne Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Arrowhead Towne Center

Cote générale :

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thomas J.
Évaluation :

Le client n'a pas laissé de commentaire.

BRUCE K.
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Le client n'a pas laissé de commentaire.

Gary N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Deborah F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARCO C.
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Savanali is very knowledgeable and personable. Listened to our questions and concerns. Excellent customer service. Our truck was ready.

Orlando G. | Premières impressions |
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All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.

Raymond R.
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JENNIFER RUCKER IS AN EXCELLANT MGR

GREGORY T.
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Everything was great!!!

ERIC T.
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Le client n'a pas laissé de commentaire.

KIRK P.
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N/A

CHARLOTTE S.
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I was charged for a furniture dolly which they did not give me. I called Uhual and was told I would not be charged. I was charged. So again I need to call . Utterly ridiculous.

BUFORD M.
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The truck steering was off. Manly when at a hi rate of speed.

Howard R.
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Le client n'a pas laissé de commentaire.

Stephen L. | Premières impressions |
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The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!

DARRYL JOSEPH B.
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Everything was easy and quick from pickup to turn in.

CHRISTINE C.
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Le client n'a pas laissé de commentaire.

Lindie K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

HOWARD R.
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Make sure the cab of the vans/trucks are clean from the other renters, food, water.... How about a discount for frequent renters.

David E.
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Le client n'a pas laissé de commentaire.

Esther M.
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Inside cab was sticky. Windows & mirrors were very dirty & hard to see. I had to go home & spray winded & clean up with paper towels.

Victoria K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CARLOS R.
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Le client n'a pas laissé de commentaire.

Timothy S.
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Le client n'a pas laissé de commentaire.

Amanda K.
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Le client n'a pas laissé de commentaire.

JOSHUA H.
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Verify the customer's email address! I did not get rent this truck! The customer must have my husband's old cell phone number!

DARRELL C. | Premières impressions |
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I only use U-haul

Fred H.
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Le client n'a pas laissé de commentaire.

Edward M.
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Quick, efficient service from courteous personnel on both ends of the transaction. Would definitely use this location again.

STEVEN J.
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All personnel super friendly

DEBORAH T.
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We reserved a trailer four days prior to picking it up. When we went to pick it up, it was not there. They sent us to a different location for pick up. After we got to our destination it was discovered that it had a flat tire. I was able to put air in it and it lasted the rest of our trip. I think the tire was flat when we picked it up from your location.

Joseph D.
Évaluation :

Great team, very polite and efficient. My favorite rental dealer for the past ten yrs.

LARRY F. | Expérience générale |
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I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding

SHANNON R.
Évaluation :

My reservation was ready and both pick up and drop off took less than 10 minutes. Everyone was extremely nice, professional, and efficient. Great experience!

DANA M.
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Le client n'a pas laissé de commentaire.

JEFFREY F.
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Le client n'a pas laissé de commentaire.

Lawrence R.
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Nothing, it was all good..

Darrell P.
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It was a last minute reservation and Everything went great!!

Lawrence W.
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great facility... helpful staff...

Tyler W.
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Le client n'a pas laissé de commentaire.

Charles L.
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Le client n'a pas laissé de commentaire.

Randy W.
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Le client n'a pas laissé de commentaire.

Joseph V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

steven F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GARY G.
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Jennifer was terrific! She was very friendly and polite and got me hooked up to a 6x12 trailer and on my way very fast (all while training new employees). The trailer could have been cleaner though. Before I loaded my household goods in it, I had to sweep out some broken glass and a few rocks that where still in the bottom bed of the trailer.

Henry use T.
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Le client n'a pas laissé de commentaire.

JAMES Z.
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all was fine..be aware of the cost of travel and gas.. almost doubles the price of the fine deal..

STEPHAN B.
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At both the pick up and drop off location there was one counter person working on a Saturday. My wife is a former uhaul employee and this was crazy for a early morning on a Saturday. The Rep. At each location were very pleasant and very professional and showed no signs of stress as the line started to form.

DANIEL C.
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Le client n'a pas laissé de commentaire.

LARRY G.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

RICHARD G.
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Le client n'a pas laissé de commentaire.

carey M.
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nothing

Harlee B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Lance C.
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Le client n'a pas laissé de commentaire.

LARRY M.
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Have more employees, seems like to many customers for amount of employees to take care of. Short staffed.

RONJEE S.
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Le client n'a pas laissé de commentaire.

CAROLINE G.
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Great job!!

THOMAS E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

michelle Z.
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Everyone was very kind & helpful. Went above to accommodate & make our visit very pleasant.

Steven J.
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Le client n'a pas laissé de commentaire.

MELVIN M.
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Everything was just perfect

Alan D.
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Le client n'a pas laissé de commentaire.

George A.
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Le client n'a pas laissé de commentaire.

Howard R.
Évaluation :

Offer discount pricing for cargo vans to repeat customers.

TERRY G.
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Jennifer ,owner, is extremely customer service oriented. I have used this location before and will continue to do so as the need arises. A+ for customer service!

Elda D.
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The drop off place was closed when we were to leave the truck but we found another.

kris K.
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Le client n'a pas laissé de commentaire.

ADDISON D.
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Well thank u very much

Juan R.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Edward C.
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Extremely courteous employees and easy check out and in. Equipment ready when I arrived

Martin P.
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Le client n'a pas laissé de commentaire.

John K.
Évaluation :

Anton Anderson was excellent and provided fantastic customer service :)

justin M.
Évaluation :

Your app sucks shit. Every time I rent from Uhaul and log in to my account, it tells me my phone number is in use already and I have to go wait in the line to check out. It seems close to working well but its super frustrating.

Samuel H.
Évaluation :

All employees were efficient and professional. Well done!

Michael U.
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Le client n'a pas laissé de commentaire.

DAVID V.
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The phone check in process did not work well. We ended up having to go into the building to check out truck.

ROBERT B.
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Staff was great.

David B.
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Le client n'a pas laissé de commentaire.

LINDA G.
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The staff at this site was exceptional ! Friendly and efficient. Will highly recommend these guys !

STEVEN Y.
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I had to wait over 20 minutes to be seen. Also, when I returned the rental, the young man told me to take the cardboard box(1 box) home because there is no room in the trash container. He could have done that for me. The customer service part of this place was horrible.

john W.
Évaluation :

Le client n'a pas laissé de commentaire.

Philip V.
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Le client n'a pas laissé de commentaire.

Mulham H.
Évaluation :

Check the truck and make sure it's good to drive before you give it to the customers. Thank you

DEVON S.
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Le client n'a pas laissé de commentaire.

JASON A.
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Le client n'a pas laissé de commentaire.

Douglas D.
Évaluation :

Friendly staff

Courtney L.
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Le client n'a pas laissé de commentaire.

Zachary B.
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Le client n'a pas laissé de commentaire.

Mark H.
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Brendan was very helpful, quick, efficient and well organized. Got me hooked up to the AT quickly and on my way. AT is great with the drop down driver's side fender! easy to load and unload my Leaf.

David C.
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Le client n'a pas laissé de commentaire.

Steven B.
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Le client n'a pas laissé de commentaire.

MARIO H.
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Le client n'a pas laissé de commentaire.

Dustin P.
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Le client n'a pas laissé de commentaire.

David G.
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Transaction went very smoothly.

MELINDA J.
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Le client n'a pas laissé de commentaire.

Devon S.
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Le client n'a pas laissé de commentaire.

Bernard B.
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Le client n'a pas laissé de commentaire.

Larry W.
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Le client n'a pas laissé de commentaire.

Karin S.
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Le client n'a pas laissé de commentaire.

Mehgan D.
Évaluation :

The 7:00 check in was a mess and the two lady's assisting us were extremely rude.

Thomas G.
Évaluation :

Erica is great!

LOLA J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DUSTIN F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

NICHOLAS T. | Expérience générale |
Évaluation :

Great attentive staff

Ana M. | Expérience générale |
Évaluation :

You guys are too EXPENSIVE!

Piper M.
Évaluation :

Knowledgable Fast Nice people

Larry N. | Expérience générale |
Évaluation :

Staff very friendly and helpful

Randy S.
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Everything went so smoothly, I am not sure how you could make it better.

Jeanne L. | Expérience générale |
Évaluation :

The only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.

andrew b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kirstin v. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ROBERT R.
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Le client n'a pas laissé de commentaire.

Katrina M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

martin h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Theodore G.
Évaluation :

Trailer I rented was filthy, and would not track cleanly behind my pickup. Cost me at least 2 days on the road with my physical limitations and a poor trailer to truck set up

DEBBIE C.
Évaluation :

I rented a truck from this location and had mechanical issues with it in Sedona AZ. The check engine light came on and it sounded like the transmission was going to drop out of the truck. I repeatedly called road side assistance and after sitting on the side fo the road with no response I contacted another UHaul that was kind enough to let me drop the truck off in Cottonwood. I never drove the truck back, but I believe I was charged as if I did. The manager at the Peoria location was INCREDIBLY rude to me. She seemed to imply that there was nothing wrong with the truck and that maybe I was trying to get out of paying part of the fee. I can assure you, sitting on the side of the road while on hold with your road side assistance is not my idea of a fun way to spend a late afternoon and there was NO way I was driving that truck home through a mountain pass in the condition is was in with the engine light on. I do have the folks that were kind enough to pick me up as witnesses to the entire incident and the condition of the truck. I will never go to this location again. Luckily, I have found a couple of very nice alternatives. I use UHAUL quite a bit for my business. I know that truck rental facilities are very busy right now, but that will change at some point. I hope the Peoria location gets a new manager prior to any downturn. I'm still disputing the charge with my credit card company.

John E.
Évaluation :

When I dropped the trailer off the young lady that helped me was a total jerk rude and confusing and had to deal with I am not sure why When I pulled in she was in a truck mopping it out I waved at her waited a moment then went in the store Then she came in like 10 min later and said what am I dining in here I stated trying to return a trailer then she was a total jerk about how stupid I must be to think I need to go in the store I then did all that she said to do and she was still super rude I don't know her name but the feeling is sure stuck with me I will try another store next time

MARYANN C. | Expérience générale |
Évaluation :

Clean. Easy access!

EARNEST W.
Évaluation :

Le client n'a pas laissé de commentaire.

Theron L.
Évaluation :

Le client n'a pas laissé de commentaire.

MELVIN T.
Évaluation :

Manager Erica Marquez is excellent at her job and its reflected in the pleasant attitudes conveyed by all her associates. They are a wonderful team thanks in large measure to her leadership, and the fact that she too is a full-fledged team member. Couldn't be better.

Manuel M.
Évaluation :

The service center called me the day prior to the pick up date to let know that they didn't have my truck at the chosen location, so, I had to come here. The staff was courteous and friendly.

Joseph C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

claire b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Connie B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAWN G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce H. | Online Move In |
Évaluation :

Fast and convenient check in. Was able to upgrade without any issue.

Larry N. | Premières impressions |
Évaluation :

Loved having the carts available to help with the move in. Thanks

Janice D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeanne L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gilbert M. | Expérience générale |
Évaluation :

Well secured, friendly service and easy to access

Patrick L. | Expérience générale |
Évaluation :

This location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.

LANCE L. | Expérience générale |
Évaluation :

Thanks

Ariana D. | Expérience générale |
Évaluation :

Team always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!

Michael T. | Expérience générale |
Évaluation :

There was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said “climate control between 65-80°” so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.

NICHOLAS T. | Premières impressions |
Évaluation :

Staff was very friendly and extremely helpful. Thank you. Nick

Damian S. | Premières impressions |
Évaluation :

I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your “reservation” system undermined my experience significantly.

CLARA W. | Expérience générale |
Évaluation :

I did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.

JOHN FREDERICK P. | Expérience générale |
Évaluation :

The facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.

Mike S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MARYANN C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mike S. | Premières impressions |
Évaluation :

Locking on storage unit hard door to lock , opposite of others we have used. It just took time.

KENNETH C. | Premières impressions |
Évaluation :

They are friendly and help good workers and build office clean and neat not messy..

kathleen s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ZELMAR K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Katrina M. | Premières impressions |
Évaluation :

Booked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.

Joshua M. | Expérience générale |
Évaluation :

Great storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I’ll go...and I’ll recommend it to my friends.

gary m. | Expérience générale |
Évaluation :

the people at U-Haul have always been very friendly and extremely helpful.

James W. | Online Move In |
Évaluation :

Thank you.

WILLIAM W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul S. | Expérience générale |
Évaluation :

did not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said “ya we don’t have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won’t go back to this facility.

Cory Z. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JEFF J. | Expérience générale |
Évaluation :

Very pleased with the helpful staff, clean storage area and clean truck.

Mardell K. | Expérience générale |
Évaluation :

Alarm went off EVERY single time we opened the unit. Very annoying.

michael r. | Premières impressions |
Évaluation :

Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.

Jacqueline G. | Premières impressions |
Évaluation :

Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciated

willie h. | Expérience générale |
Évaluation :

Excellent people

Michael G. | Expérience générale |
Évaluation :

Every one there was great to work with.. 5 stars!!!

diana s. | Premières impressions |
Évaluation :

Charles is amazing! Thank you for your excellent customer service!

Michael G. | Premières impressions |
Évaluation :

We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.

LouAnn L. | Expérience générale |
Évaluation :

Easy storage set up and security, and departure.

Shirley F. | Premières impressions |
Évaluation :

Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.

Jim K. | Expérience générale |
Évaluation :

Complex very clean and loading ramp made it very easy to unload and load items.

ROBERT K. | Expérience générale |
Évaluation :

Very good and clean,very friendly staff too!

Michael G. | Premières impressions |
Évaluation :

U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.

Renee M. | Premières impressions |
Évaluation :

Erica and her team went over and above to meet my storage needs. Thank you

ALEXANDER K. | Expérience générale |
Évaluation :

Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.

Jacqueline D. | Expérience générale |
Évaluation :

None

Jayme M. | Premières impressions |
Évaluation :

Everyone is always so helpful and patient. Really like this location.

Frank M. | Expérience générale |
Évaluation :

First rate service from staff. Facility clean and neat

ida c. | Premières impressions |
Évaluation :

I love UHaul Airizona on Bell you

Dolores D. | Premières impressions |
Évaluation :

Everyone was so helpful. Even the people that are unloading helpful Awesome Thank you

CAROLE B. | Expérience générale |
Évaluation :

My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.

Desiree B. | Expérience générale |
Évaluation :

Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.

Tami S. | Expérience générale |
Évaluation :

I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Thank you.

steve s. | Expérience générale |
Évaluation :

made everything easy, from phone calls, to taking payments over the phone and answering questions

Robert R. | Expérience générale |
Évaluation :

Parking is a problem, to many uhaul trucks and trailers parked there, no room for customers

MELINDA M. | Premières impressions |
Évaluation :

Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.

Leona B. | Premières impressions |
Évaluation :

Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service

Laurel R. | Premières impressions |
Évaluation :

Staff had good communication between coworkers which showed efficiency with all customers.

ANDREA L. | Expérience générale |
Évaluation :

My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available

keith D. | Expérience générale |
Évaluation :

Erica was great

MICHAEL H. | Premières impressions |
Évaluation :

Very clean & friendly staff

Kelly M. | Expérience générale |
Évaluation :

I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!

Donald H. | Expérience générale |
Évaluation :

Very well maintained and staff facility.

manny v. | Expérience générale |
Évaluation :

Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that

BARBARA W. | Expérience générale |
Évaluation :

Thank you

Bryan F. | Expérience générale |
Évaluation :

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Karl C. | Expérience générale |
Évaluation :

Was kind of disappointed when I was told they don’t pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.

Gregory C. | Expérience générale |
Évaluation :

Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.

michelle a. | Expérience générale |
Évaluation :

Greatest

Frank M. | Premières impressions |
Évaluation :

Courteous, patient, thorough

Julie G. | Expérience générale |
Évaluation :

We will use you again.

george a. | Réservation |
Évaluation :

Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.

Fred S. | Expérience générale |
Évaluation :

Nice place nice people

Jesse W. | Expérience générale |
Évaluation :

Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.

TONY S. | Expérience générale |
Évaluation :

The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager

Timothy S. | Expérience générale |
Évaluation :

Erica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats all

STEVE Z. | Expérience générale |
Évaluation :

W

Glen O. | Expérience générale |
Évaluation :

It was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!

shalondra n. | Expérience générale |
Évaluation :

The wait time on the phone line is to long.The service was excellent.

Darrel C. | Réservation |
Évaluation :

This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.

Christy S. | Expérience générale |
Évaluation :

Very nice staff and very helpful

COLLEEN B. | Expérience générale |
Évaluation :

.

Terri H. | Expérience générale |
Évaluation :

Location was very convenient. I like the share your stuff area.

ann g. | Expérience générale |
Évaluation :

Everything was fine.

ROGER B. | Expérience générale |
Évaluation :

I was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!

Non reviews have been submitted for this location.

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