Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center

7 795 évaluations

8746 W Bell Rd   Peoria, AZ 85382

(623) 974-5446

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 974-5446

8746 W Bell Rd
Peoria, AZ 85382

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing. Megan was outstanding.

Brad O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah T.  |  Expérience générale 
Évaluation :
5

No comment

dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orland T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T. 
Évaluation :
5

Staff was friendly and helpful

AUDWIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Great staff!!

KEVIN B. 
Évaluation :
3

Truck was dirty and air conditioning stopped functioning. I question whether the gas gauge was working as I added $40 in fuel and the needle didn't even move 1/4 tank

Raul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bart B. 
Évaluation :
5

Everything. Manager Meagan went over and above to help me.

Belinda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
4

I got in and out fast for hook up and for drop off.

Paul P. 
Évaluation :
2

The truck tow/haul sensor is continuously in the on position. Truck thinks in in tow mode and shifts radically. Truck appears to have a lifter issue or exhaust leak. Truck does not operate in a way that I have confidence to make my trip

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen H. 
Évaluation :
1

Scammed me on the gas for $11.

CURTIS P. 
Évaluation :
3

There wasn't anyone behind the counter for about 15 minutes of my arrival. The appliance dolly's rubber protector was falling off about 2/3rds of the way down the dolly.

Charles Z. 
Évaluation :
5

Good job!! They answered our questions & helped us in everything we needed. Thank you all very much!!!

Michael M. 
Évaluation :
5

After a long ordeal and first Uhaul not having my truck when I arrived, going to the next location and the next truck overheating, then having to go to another location, overall my experience was great! I was discounted and much appreciated!

Rashida C. 
Évaluation :
3

First, no one called to confirm my reservation for the night before so I called since it was a guaranteed. I speak to Julia who confirms it for Sun City (where I requested) and even gives me detailed instructions on how to get there. I get there and the guy tells me it is at arrowhead and flatly won't do anything to help even though all my info shows his location. He won't even exchange a truck for me with someone for a later appt. He does not care we used loaders through them and they are already en route to my house bc they insisted on a specific load time based on my pickup time. Now he makes me travel further to another uhaul by arrowhead from surprise. He wasn't helpful to either my husband or myself and didn't care about our concern for missing our window. Then we get to the arrowhead one and of course there's a wait now, whereas we were at surprise before arrival. They didn't have printer ink so they just say they will text our contract. 臘‍♀️

Matthew S. 
Évaluation :
3

The truck pick up was easy. The truck ran a little rough. The moving help I hired through the app were excellent. I reserved a 10x10 climate controlled storage that somehow got lost in the mix and I had to scramble to find a facility that could rent me what I need. This cost me money to the movers and milage and my time. It was disappointing. I did find what I needed at another uhaul facility. I believe uhual should offer to reimburse me for costs incurred.

Jason S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan M. 
Évaluation :
5

Very friendly and knowledgeable workers

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JillH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
5

The mileage estimator paperwork is flawed. I did exactly as it said and overpaid on fuel by about $20. And since Uhaul refuses to reimburse for extra fuel, it's unfair to customers. Yet, you want to charge $30 to customers if they are under the fuel level indicated. :(

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

staff was very friendly and helpful, easy pick up, easy drop off

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean h.  |  Expérience générale 
Évaluation :
4

Make sure the trucks are in working order.

Angela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
5

I have used this location multiple times and always have had great service

Darinda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen N. 
Évaluation :
5

Customer service was great! Thank you

Adam S. 
Évaluation :
5

The people at the location were extremely helpful and accommodating. Helped me make sure the trailer was well connected, in good working order, and all paperwork was complete. Very helpful and pleasant experience!

David S. 
Évaluation :
5

App is slow

William D. 
Évaluation :
5

⁶

Clyde K. 
Évaluation :
1

Your manager on Saturday was arguing with someone about charges. When I brought the truck back on Sunday, she was arguing about charges on my account. There was a hold of $75 on Saturday, when I brought the truck back Sunday, she told me there would be another $87 charge (actual charges). Not the difference between the hold amount and the actual charges. I argued and argued that I could not afford both on the account. When the charges came through, it was the original $75 hold and the difference of $13.00. I am not sure what happened with the other client on Saturday, but she is very rude and unknowledgeable. I will never go to that Uhaul location again because of her.

Betty G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

They did a great job!

Paul M. 
Évaluation :
1

When I arrived for pickup I did not have my credit card so I paid cash including deposit. I was told when I returned the equipment I could change the method of payment to card. When I returned the equipment I was then told I could NOT change the method of payment and was not allowed to put on my card. I wanted payment on my card as it was a business expense. Was told the agent at pickup “gave wrong information “. Agent at return identified herself as the manager. Why would I not be able to pay with card at pickup? Was very frustrating.

CHAZ W. 
Évaluation :
5

Merci

MULHAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie C. 
Évaluation :
1

I would never recommend uhaul to anyone for anything at all! They charged me for driving miles I KNOW I did NOT drive! I added up the Miles I drove and it came to 25.2. They charged me for 127 miles at 87,63!!!! Big difference. 102 miles. They have a pretty elaborate scam going on? Way to go Uhaul. I know the truck read was 133 right after I pulled away. If you add the 25 I drove...hmmm. it would say 159 which Is what truck read

Shannon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D.  |  Expérience générale 
Évaluation :
5

I get the amount for gas, but the fact that you charge $30 for a fuel service fee is absolutely ridiculous. This will sadly be the last time I rent a truck from you.

Anthony A. 
Évaluation :
5

I pulled into the rental return line and didn't see anyone, as usual for this location. I took that moment I thought I was alone to fiddle with the settings on my truck stereo and by the time I was done there was a young lady standing next to my truck with a phone or handheld device who had checked in my equipment, finalized my rental, and started unhooking the trailer. I didn't even have to get out of my truck! It was literally drive-through service for me. Fast, efficient and friendly; a customer couldn't ask for anything more.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
3

Was overcharged for fuel, brought truck back with more then I left and they tried to slap on big charge. U haul also did give credit owed for sending to further location away so had to backtrack and drive further to location causing bigger mileage charge which was the reservation centers fault. Big mess with extra charges and promises broken. I will have second thoughts about doing business with U haul again. zero stars for u haul corporation

Bryan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
3

there was no envelope for the key when dropping off

Robert S. 
Évaluation :
4

Clean and organized pick-up and drop off, clean truck front and back, unlike the U-Haul truck rental from Bell & 87th Ave. Thank you

LISA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLBY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
4

I reserved a uhaul 10 days prior to 8/1 thru the UHaul site. My pick up location was Sun City Auto Service. When I arrive the morning of 8/1 I was told that the UHaul manager had taken that vehicle on Friday and there was nothing available. I had to find a different location and pay for a ride share to get there. This set me back a hour and cost me additional money. It was incredibly frustrating.

Jesi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda N. 
Évaluation :
3

I originally rented a truck for a week long and was quoted $418 for 7 days and up to 750 miles. I had to extend the rental out 2 days which didn't seem to be an issue. Upon turning the truck in, I was charged for 10 days rather than the 9 days and the company charged me an additional $300 stating that it was more beneficial for them to charge me this way rather than that $19,95 a day and mileage. Not to mention the truck had only been drove 600 miles in the 9 days.

scott D. 
Évaluation :
5

The person who helped me was a rock star and made my life easier.

Jonathan R. 
Évaluation :
5

The person who helped me twice was very nice, thorough and personable.

Jonathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobin L. 
Évaluation :
5

Vary professional staff,

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc G. 
Évaluation :
4

Professionnel

justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
3

The truck would not drive straight and the girl who over saw the transaction was a misery and dressed inappropriately for a reputable business.

Matt H. 
Évaluation :
5

Cleaned up my mess, thank you for the amazing service.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

The equipment was dirty (cab and cargo area). Staff was helpful but needing the name and number of a second person is bullshit and I won't be back.

Randy R. 
Évaluation :
5

Very very quick check in return equipment.

Terry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal D. 
Évaluation :
2

Side view mirrors move every where.not safe.can vause an accident

mario G. 
Évaluation :
1

Poor customer service. They are racist crooks

Denise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel V. 
Évaluation :
4

The truck we received was very filthy inside, lots of trash, cups, spilled coffee, filthy windows, filth everywhere, yet the entire team convened at ine young females counter spot cracking subtle, extremely off color, inappropriate remarks, and the childess bantor continued...! Rude...many ext.smashes shapes, no.one walked the truck w/us to review anything? Or previous damages, the truck had less than 1/3 tank, which is how we returned it, but they should always be filled up and ready for the next customer. We have rented through the years from several locations but never been this appalled by the Uhaul service ppl, and dirty rental..just ruins our trip, which is already a hard enough journey. This was one facility that use some corporate rebranding, and pride reinstated. A good cleaning up and a few CS hours spent would go a long way to improve service at the 87th ave.& Bell Ave, Peoria location.

KENT S. 
Évaluation :
3

I picked up a vehicle that was parked right next to a large bush so when I went to inspect the vehicle for damages I was unable to see the massive dent hidden by the bush. I haven't gotten blamed for it (yet), but I feel kind of duped that I "approved" the vehicle to be damage free when the parking job hid significant damage. Also the employees don't really know much about the vehicles. I asked if a 90" couch would fit in my rental and the employee said "you'll probably be fine" lol.

Ulrika E. 
Évaluation :
5

Good location, good equipment and great service.

Kevin F. 
Évaluation :
5

The website check in and return system is a complete failure, but the staff was helpful and courteous and just as frustrated with the lack of success of the poorly designed system as the customer.

John T. 
Évaluation :
2

Make sure the headlights work so you aren't driving with the high beams on at night. Make sure the windshield wipers work properly and not held together with a black plastic tie and that the driver can see out the window when it's raining.. Make sure a cross country U-haul has cruise control and the seats recline.

jeanette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

earl R. 
Évaluation :
3

The truck we rented was given to us with a dirty windshield. So dirty you couldn't see clearly. There was no windshield fluid to clean the windshield. The most disturbing aspect was the truck was dangerous to drive. Both outside mirrors after setting in the correct position fell down and pointed towards the ground. I was alone in the truck and couldn't readjust them while driving. SO DANGEROUS!!!!!

Sarah H. 
Évaluation :
5

More Staff. One employee was assisting customers. This employee needed help but was extremely helpful and hard worker supporting a line of customers.

perfecto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca F. 
Évaluation :
1

40 minutes to pickup and 40 minutes to drop off. Most of the time spent trying to get an employees attention to do their damn job.

DJ P. 
Évaluation :
2

Horrible customer service! Staff was very bothered to have to do their job. I rented a truck and a trailer one way from Vegas and was told the location does not do one month free storage. I will never use uhaul storage again!

Andrew T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon W.  |  Premières impressions 
Évaluation :
5

Uhaul experience was excellent everytime I came in and your workers were always welcome me with a smile thank you all

Larry D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa H.  |  Premières impressions 
Évaluation :
5

One thing I had a hard time with was the card that allows me to get into the storage. Every time I tried to clock out of the storage it wouldn't let me it kept saying access denied. Just had a hard time getting in and out with the key card

Yahzmeen H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra K.  |  Expérience générale 
Évaluation :
5

I have been through so much this past year and having a unit at this U-Haul location has been a tremendous help to My family. U-Haul worked with me when I was having trouble making a payment and always stayed on top of everything. I would definitely recommend u-haul to everyone i know and most definitely will use them as a go to when needed be. The staff there is a great one no doubt about it and Stephanie has been the most amazing employee, the most hospitable person you could meet, superior customer service, all around a great person, thank you. The janitor there is a great guy definitely someone to keep long term at any industry, very kind and friendly with outstanding customer care. Thank you to all at U-Haul for helping me get through this tough time in my life, you all are amazing.

Christa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R.  |  Expérience générale 
Évaluation :
2

Storage is expensive with no perks for loyalty. Increased pricing for the same unit and was not provided a pro-rate for the month of March, even though I just paid $200 on 2/28 and moved out 03/06. So I'm paying for space I'm not even using. Ridiculous.

Shaneqwa H.  |  Expérience générale 
Évaluation :
2

Unique situation… coorporate notified

Diana H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcina L.  |  Premières impressions 
Évaluation :
3

Sadly to say I had to move out due to the 3rd price increase in 2 yrs

Joe & Dennis D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
4

The fellow that helped us was very courteous and we appreciated that. Since we are senior citizens, the clerk gave us a good location for a storage unit and we were very thankful. Leslie and Ann Sherman

ann s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Premières impressions 
Évaluation :
5

Merci!

Mac C.  |  Expérience générale 
Évaluation :
5

That feller in the store with the red hair is some sorta saint, give that man a vacation to cancun or something.

Jordan T.  |  Premières impressions 
Évaluation :
5

I want to Thank Store Manager Megan and phone agent Whitney for their compassion and professionalism. I was dealing with death in the family and other things and I needed someone to be concern that my needs were being met. Because of my interaction with you, I highly recommend Uhaul! Excellent facilities and service. Merci.

DAWNETTA M.  |  Expérience générale 
Évaluation :
2

I have rented a unit from the facility by Arrowhead mall for over 4 years now. The manager 4 years ago was fantastic! I mostly just needed the unit for receiving large shipments on pallets. Uhaul provides a service for this which I paid for. The staff 4 years ago was also fantastic. The janitor always stopped to talk to me as well as the staff in the bay. However, it's now 2022 and in the past 6 months there have been several manager changes. Each one has gotten worse. They would give me a hard time about my shipments being dropped off. They gave the delivery drivers a hard time and didn't want to sign for my shipments being dropped off. They would call me an hour before they close and insist that I get there to take the shipment before the office closed. It became unreasonable. I was told that the owner was the one giving them a hard time and in turn, the manager was passing that on to me. The final straw was when the new manager called me in and told me they'd have to add $10 a month to my bill (after I'd been renting at the same price for 4+ years) because they had made a mistake and needed to charge me more. Not sure who taught these guys how to run a business, but I hope the extra $20 from my last 2 months was worth losing a customer who was paying $170+ a month for over 4 years. Good luck, your new management is terrible and do not treat your customers with respect.

Kyle S.  |  Expérience générale 
Évaluation :
2

Employees seemed like they hated there job (Hunter & Asian kid)...except for the guy with the beard & baseball cap. Phone rep screwed up my reservation.

John M.  |  Expérience générale 
Évaluation :
5

Keep up the Great work!! Very professional !!

Larry D.  |  Premières impressions 
Évaluation :
1

Hated it. Charged the wrong amount. Paid for a air controlled unit and I was out in a non- air controlled unit. Items were ruined. Employees misspelled my address and number on file. Truck rentals are old as dirt for almost three times the posted price with early return. Horrible rate -10.

Kaila J.  |  Expérience générale 
Évaluation :
5

Didn't know that I needed a card to get in the building

Veronica A.  |  Online Move In 
Évaluation :
5

All the staff working the day I moved in were very kind, patient, and helpful. Thank you for making me feel like I can trust the team at this location!

Krystian G.  |  Premières impressions 
Évaluation :
5

Thanks to Google Maps I got your number and I got to talk to somebody at U-Haul I appreciate the fact that you guys stay open longer so that people can use your facility better I would recommend you haul to everybody and all these other places that want to store your stuff need to get on the same page as U-Haul they've got a good system

WAYNE G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sally S.  |  Premières impressions 
Évaluation :
5

Close to our house. Very easy to unload store ect

dale l.  |  Expérience générale 
Évaluation :
1

Mistakes made on my reservation forced me to go to another location. Confusion, miscommunication, higher price than quoted on the phone. The guy 'helping' me didn't listen and seemed like he wanted to be somewhere else. Just a mess

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H.  |  Expérience générale 
Évaluation :
1

I had a reservation. When I arrived we checked in. The agent helping us places the Erin name on the account. Then he gave us directions to a unit number that was incorrect, it was the incorrect unit number. Then when we received the correct unit number. We unpacked went to the unit , there was a lock on it. We informed the front desk they sent an agent to unlock it. He found out that his key didn't work, Notified us that it was a customers lock. That UHaul were not allowed to cut the lock. However I could go get a lock Cutter and cut it off. Inform them that was not my responsibility. They had no other units the size that we had reserved that was climate controlled. We had to repack the truck and go find another storage unit. A horrible customer service experience.

Lionel E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forrest C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy s.  |  Expérience générale 
Évaluation :
1

They lied tome about a free months rent. Couldn't figure out when I was supposed to pay my rent even after I tried to go pay it. Then charged me late fees which were later taken off.

JACOB G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayme M.  |  Expérience générale 
Évaluation :
5

The guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.

Damian S.  |  Expérience générale 
Évaluation :
5

I am happy w the service. Thank you

omar j.  |  Expérience générale 
Évaluation :
5

Great place w friendly,helpful staff!!

CRAIG M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael a.  |  Premières impressions 
Évaluation :
2

I reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.

Jennifer R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexander s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W.  |  Expérience générale 
Évaluation :
1

They rented me a locker that was already rented out I placed a hold on unit online but that wasn't useful I was charged twice and still waiting on my refund very inconvenient. I went up the street and didn't mind paying the extra charge for a 10x10 I would have rented with uhaul but apparently no one knows what they are doing there

Nicole B L.  |  Premières impressions 
Évaluation :
5

Everything went great. We were told we would get a 10 x 10 when we arrived but all that was left was 10x5.....we eneded up being able to get a 10x10. They were very helpful and accommodating.

CRAIG M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olivia r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayme M.  |  Premières impressions 
Évaluation :
5

Super experience. Shout out to Jennifer and Savannah. Merci

Lorraine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENOBIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry K.  |  Expérience générale 
Évaluation :
5

Really great facility to store things at. Well lit; fair price; after hours keycard entry; plenty of doilies to use. Couldn't ask for a better experience.

Jacqueline G.  |  Expérience générale 
Évaluation :
4

Dispute feedback has been left with Mr Ashdown, and name? Mgr next to him. Spoke to bothe about Ms Ruckers rudeness and disrespect at move out. Im elderly woman, very upsetting. Other mgmnt. have been supportive. She needs mgmnt. observation of mental, psych meant., work stress related??

Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Constance W.  |  Online Move In 
Évaluation :
5

My wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you  UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas Thulin

Douglas A.  |  Expérience générale 
Évaluation :
5

Treated us very well

DALE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Debbie G.  |  Expérience générale 
Évaluation :
1

The move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.

Debbie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KITTY L.  |  Expérience générale 
Évaluation :
5

Smith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Merci.

Lorraine B.  |  Premières impressions 
Évaluation :
5

The manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.

Don C.  |  Expérience générale 
Évaluation :
5

They honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.

George G.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. I will use this location again as needed. Very convenient.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristofer K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff S.  |  Expérience générale 
Évaluation :
5

Hard working staff and helpful.

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley w.  |  Premières impressions 
Évaluation :
1

I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend

Stephen L.  |  Expérience générale 
Évaluation :
4

I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.

Sandra C.  |  Online Move In 
Évaluation :
4

Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.

Deborah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther D.  |  Expérience générale 
Évaluation :
4

Great service

Orlando G.  |  Expérience générale 
Évaluation :
5

Staff was amazing will definitely recommend location to anyone who needs storage.

Ana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann O.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful.

Janice D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Premières impressions 
Évaluation :
5

All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.

Orlando G.  |  Premières impressions 
Évaluation :
1

The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!

Stephen L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindie K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria K.  |  Premières impressions 
Évaluation :
5

I only use U-haul

DARRELL C.  |  Premières impressions 
Évaluation :
5

I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding

LARRY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlee B.  |  Premières impressions 
Évaluation :