Every one was very kind and the customer service was out strandingKATHY S.
Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center
Pour nous contacter
Peoria, AZ 85382
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.HAROLD G.
Le client n'a pas laissé de commentaire.Mike H.
Lower the price. I used your cargo for 2 1/2 hours, drove it 50 miles, it used 30 $in gas, then with mileage and insurance on top of the rental that you advertise as "19,99 $ Rental", my little errand cost me 95 $.Bill S.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.DANIEL O.
Le client n'a pas laissé de commentaire.HEATHER LORRAINE M.
Le client n'a pas laissé de commentaire.Thomas S.
Pull the truck out of its parking spot for the customer. My truck was wedged between two other trucks. I had to fold in the mirrors on both sides of my rental as well as those on the trucks on either side in order to get the rig out.Gregory D.
Le client n'a pas laissé de commentaire.Jayme M. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B.
Love U-Haul!! Can always depend on the customer service and taking the extra effort in making sure my moving requests are satisfied. Tried the PODS onceâ€¦ never ever again!! U-haul took care of me and will always have my business.tyson P.
Fast drop off and check out. Easy and convenient.THOMAS H.
The guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.Damian S. | Expérience générale
Le client n'a pas laissé de commentaire.James D.
Who ever help me at Peoria location was amazing definitely recommend requesting him!ROYCE D.
Le client n'a pas laissé de commentaire.JAIE I.
Easy to get and in and out of the facility.JIMMY NEAL A.
Friendly customer service.HAYDEN K.
The reservation was made fraudulently under my account.Lindy O.
S.O.Juditho Jr G.
Le client n'a pas laissé de commentaire.PAUL E.
More cashiersDarlene S.
Le client n'a pas laissé de commentaire.AARON P.
Le client n'a pas laissé de commentaire.DEBORAH F.
My original reservation was at 67th Ave. and Bell and things were handled very well from the customer service experience suggested I go to 87th and they handled everything perfectlyJOHN K.
Le client n'a pas laissé de commentaire.ODELL WINDIELD P.
I am happy w the service. Thank youomar j. | Expérience générale
Le client n'a pas laissé de commentaire.jada S.
Quick and easy rental process and the vehicle was well maintained!RODERICK M.
Le client n'a pas laissé de commentaire.LORI C.
Great place w friendly,helpful staff!!CRAIG M. | Expérience générale
Nice employeesâ€¦.. great serviceTHEODORE V.
I rented on line from a different location. Someone changed to pick up location, so had to drive further to pick it up.RICHARD S.
Le client n'a pas laissé de commentaire.michael a. | Premières impressions
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Leslie D.
Everything was greatTracy W.
All the employees were super helpful and provided great customer service!Michael O.
Le client n'a pas laissé de commentaire.CHARLES HERBERT E.
Le client n'a pas laissé de commentaire.CONNOR N.
Le client n'a pas laissé de commentaire.KIMBERLY B.
Le client n'a pas laissé de commentaire.Nick B.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.ADAM S.
Store overbooked trucks, causing minor delay. Staff was prompt in making arrangements for another vehicle. Fortunately, a late arrival came in just prior to my leaving for another location. So, it worked out.DENNIS T.
We were there by 7am, we asked if they could help us with putting a car on the trailer they did and we were out on the road by 7:20 am , They we're fast, helpful and very friendly, Thank You, The Peoria location was very clean, organized and friendlyTamra B.
Le client n'a pas laissé de commentaire.ONDREA T.
Le client n'a pas laissé de commentaire.DANIEL S.
Pick up was a nightmare! I ordered it online as a mobile pickup. However, the truck was blocked in by other trucks and the key was not in the lockbox. The facility was closed so we sat for 30+ mins until we saw a man who was in another truck that appeared to work there. I went to talk with him and I can't even begin to tell you how incredibly RUDE and NOT HELPFUL this man was. His name was John and he had a shirt on that read "general manager" - I have been to this location a handful of time and never once received good service but this was by far the worst ever! If this is how management acts towards customers, I can see why the employees are trained to act towards customers. So frustrating!Teresa C.
Le client n'a pas laissé de commentaire.ADAM S.
Truck not there. Had to drive an hour to get truck.DAVID W.
Le client n'a pas laissé de commentaire.JOHN P.
I reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.Jennifer R. | Premières impressions
I made a reservation 2 weeks before. They call me a day b 4 that they dont have a 26'.mario G.
A little difficult to get in if you're coming from the west, but clean location and the gentleman that checked me in was prompt, courteous and professional.RICHARD V.
Le client n'a pas laissé de commentaire.PATRICK M.
Le client n'a pas laissé de commentaire.REX H.
Le client n'a pas laissé de commentaire.VANCE P.
Keep it IP like that.Christine S.
Great rates great experienceRICHARD M.
All goodRonald G.
Le client n'a pas laissé de commentaire.Raymond R.
Brendan was great! Helped with everythingMANUEL C.
Excellent and fast service, professional Android staffLAURA H.
The first night I rented a Uhaul it got messed up becaiae I was guaranteed a truck at the location I preferred and it wasn't available. So I had to go pick up at the other location. Well it wasn't the truck I needed and couldn't get ahold of anyone so I reserved at a location 20 minutes from me. The truck still wasn't the size I needed but I needed something. I got there to pick up the truck and the system was down. I had wasted two guys time and my money while we waited for the system to never come up. I then had to rent the next night. I got the truck I needed but the flat dolly wasn't in the truck. I rented a flat dolly and it wasn't in the truck. I was told by the customer service dept that I wouldn't have to pay for any of this, not the truck and not he equipment. I'm hoping that's still the caseChristopher K.
Le client n'a pas laissé de commentaire.Sue A. | Premières impressions
They where awesome truly my wife well I was unable to back the truck out and like a ninja the young gentleman came through like a champ!!! U-Haul are got to for any move!Lakisha D.
Le client n'a pas laissé de commentaire.DAVID H.
Very helpful staffCARRIE C.
Le client n'a pas laissé de commentaire.Tom F.
Le client n'a pas laissé de commentaire.LARRY M.
Clean trucks in between usage.George T.
Very well ran business. The attendant was polite, quick and clear. The store was clean and the return process was excellent.Peggy S.
Le client n'a pas laissé de commentaire.Barbara M.
Le client n'a pas laissé de commentaire.VICENTE M.
Le client n'a pas laissé de commentaire.DIANNE D.
Le client n'a pas laissé de commentaire.THOMAS G.
There was a mixup with the reservation and they fixed it right away. Great service and I will def be using them again. Thank you !!SIMON C.
Definitely recommended for anyone looking for a great customer service and friendly staff knowledgeable and experienced people love you guys keep up the great workYOUSIF K.
Le client n'a pas laissé de commentaire.JASON K.
The guys at drop off were very fast and efficient. The process of returning the trailer took less than 5 minGENNADY P.
Le client n'a pas laissé de commentaire.DOUGLAS S.
Le client n'a pas laissé de commentaire.James T.
At the moment nothing, check out was fast and courteous!!!!KARON D.
Great staff, as alwaysRICHARD T.
Le client n'a pas laissé de commentaire.Theodore M.
Le client n'a pas laissé de commentaire.Jacqueline J.
I don't have anyMELINDA M.
Le client n'a pas laissé de commentaire.SHERRIE V.
Le client n'a pas laissé de commentaire.Chad G.
Le client n'a pas laissé de commentaire.RYAN H.
Incompetent management and customer services.Daryl M.
Megan did an outstanding job on the day I went in. She put a hitch on my truck and made sure everything was right and to my satisfaction. The next day, Jennifer was very pleasant with every customer. Smiling and loving her job. It was a pleasure working with both of themWESLEY H.
I am a very responsible individual and would never try to scam anyone. Your check in service at night is horrific! I was not able to put in the mileage on my vehicle when I was doing the online check in. It kept telling me I could not have less miles than when I started. I'm assuming this is because the mileage was put on the contract incorrectly when I picked up the vehicle. This caused additional anguish on the return process because I had to guess at a mileage in order to complete the night time check in. The incorrect mileage resulted in a huge overcharge which forced me to have to have my husband come down to the facility to try and sort out. The employees where very professional, considerate and reversed the outrageous charges. I want to impress upon the fact that the employees at this location are incredible but the management is less than desirable and to say the least very rude and unprofessional. I returned the vehicle in an undamaged condition, in fact I even videoed the vehicle in case something like this came up but then I was informed by this rude individual that I had returned this vehicle with a huge mess in the back - oil - he said and he was going to charge me for the mess. The items that we transferred contained absolutely no oil so I'm not sure where he came up with an such an outrageous accusation. I feel that this was nothing but a made up excuse to charge me more money. Now mind you. If I had returned the vehicle like this, I have no problem but first and foremost I would never return a vehicle in that condition because if we had spilled and oil or whatever he was accusing us of we would have taken person responsibility for it and cleaned it before we returned it!!! At this point, after receiving such a very rude phone call from this manager, I was working and could not go down and argue with him, so I said forget it. Charge me!!! Especially after multiple attempts at trying to call this individual back to gain a clearer understanding of the situation because unless you are face to face with the people who work here, you can just forget about getting through in the telephone because you are placed on hold forever!!! I would not recommend this facility to anyone based on this experience!!! This manager is a poor reflection on a good name and if your facilities are franchised, (this I'm not sure) this person needs some serious customer service training before his mannerisms have a negative impact on the quality of customer service that you are used known for . I'm sure I'm not the only person that he has been so inconsiderate and rude to or try to insinuate that a vehicle that was returned at night was less than satisfactory and with this I would most certainly make sure that if anyone intends to rent from this facility, that they make sure they can find time to return their rental during the day while you are there to inspect the vehicle with staff so that you are not charged for something that you did not do. I am a native Phoenician, highly regarded in my position, have worked in a very reputable profession at the same facility for 25 years and would never return a vehicle in any condition that he insinuated. I will never recommend this facility to anyone and trust me I know a lot of people. My advice to this manager is to at least take the time to listen to your customers, provide a number where issues like this get direct attention and provide proof to back up your statements, especially false ones in my situation. This will not only protect you and your facilities reputation but the reputation of your customers.Denise C.
Le client n'a pas laissé de commentaire.Raymond S.
Le client n'a pas laissé de commentaire.Sara H.
Le client n'a pas laissé de commentaire.Terry M.
Le client n'a pas laissé de commentaire.DARINDA M.
Le client n'a pas laissé de commentaire.PAUL L.
Le client n'a pas laissé de commentaire.ROSALIND W.
Le client n'a pas laissé de commentaire.Sara H. | Expérience générale
Le client n'a pas laissé de commentaire.Robert K.
The experience was good, except one employee who was unnecessarily rude. As I was leaving the lot, there was a small trailer blocking my path. I got out of the truck and asked if the trailer could be moved or if she thought that I had enough room to get by it. Her response was rude and condescending. She said, or I could go another way out. I asked her how else I would get out. She pointed to the back of the lot and then moved the trailer with attitude. Sorry, I didn't know there was another way and I don't appreciate being talked like I'm stupid. Up until then I was pleased with the experience, but after I questioned if I made the right decision to rent from Uhaul. Based on how she treated me, when I asked nicely, I don't know if I'd rent from there again. I will say, the other two ladies that helped me were friendly and professional (one who gave me the key at check in and one at checkout). I rarely do a review, but she was rude enough, that I felt you should know.Miles N.
Le client n'a pas laissé de commentaire.RYAN G.
Le client n'a pas laissé de commentaire.Raymond K.
Le client n'a pas laissé de commentaire.Trent H.
Le client n'a pas laissé de commentaire.William W. | Online Move In
Le client n'a pas laissé de commentaire.alexander s. | Expérience générale
Le client n'a pas laissé de commentaire.Donald L. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia E. | Premières impressions
Le client n'a pas laissé de commentaire.Kim M. | Premières impressions
Le client n'a pas laissé de commentaire.Meagan G. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph W. | Expérience générale
They rented me a locker that was already rented out I placed a hold on unit online but that wasn't useful I was charged twice and still waiting on my refund very inconvenient. I went up the street and didn't mind paying the extra charge for a 10x10 I would have rented with uhaul but apparently no one knows what they are doing thereNicole B L. | Premières impressions
Everything went great. We were told we would get a 10 x 10 when we arrived but all that was left was 10x5.....we eneded up being able to get a 10x10. They were very helpful and accommodating.CRAIG M. | Premières impressions
Le client n'a pas laissé de commentaire.Glendon B. | Expérience générale
Le client n'a pas laissé de commentaire.Laurel B. | Expérience générale
Le client n'a pas laissé de commentaire.LISA S. | Premières impressions
Le client n'a pas laissé de commentaire.olivia r. | Expérience générale
Le client n'a pas laissé de commentaire.Jayme M. | Premières impressions
Super experience. Shout out to Jennifer and Savannah. MerciLorraine B. | Expérience générale
Le client n'a pas laissé de commentaire.ZENOBIA G. | Expérience générale
Le client n'a pas laissé de commentaire.Terry K. | Expérience générale
Really great facility to store things at. Well lit; fair price; after hours keycard entry; plenty of doilies to use. Couldn't ask for a better experience.Jacqueline G. | Expérience générale
Dispute feedback has been left with Mr Ashdown, and name? Mgr next to him. Spoke to bothe about Ms Ruckers rudeness and disrespect at move out. Im elderly woman, very upsetting. Other mgmnt. have been supportive. She needs mgmnt. observation of mental, psych meant., work stress related??Debra R. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen L. | Expérience générale
Le client n'a pas laissé de commentaire.Constance W. | Online Move In
My wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas ThulinDouglas A. | Expérience générale
Treated us very wellDALE L. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly W. | Online Move In
Le client n'a pas laissé de commentaire.Debbie G. | Expérience générale
The move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.Debbie G. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID M. | Premières impressions
Le client n'a pas laissé de commentaire.KITTY L. | Expérience générale
Smith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Merci.Lorraine B. | Premières impressions
The manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.Don C. | Expérience générale
They honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.George G. | Premières impressions
Very helpful and friendly staff. I will use this location again as needed. Very convenient.Robert D. | Expérience générale
Le client n'a pas laissé de commentaire.Louisa P. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen S. | Expérience générale
Le client n'a pas laissé de commentaire.Kristofer K. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne B. | Expérience générale
Le client n'a pas laissé de commentaire.KEN B. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff S. | Expérience générale
Hard working staff and helpful.Robert D. | Premières impressions
Le client n'a pas laissé de commentaire.shirley w. | Premières impressions
I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekendStephen L. | Expérience générale
I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.Sandra C. | Online Move In
Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.Deborah F. | Expérience générale
Le client n'a pas laissé de commentaire.Luther D. | Expérience générale
Great serviceOrlando G. | Expérience générale
Staff was amazing will definitely recommend location to anyone who needs storage.Ana C. | Premières impressions
Le client n'a pas laissé de commentaire.Mary Ann O. | Expérience générale
Everyone was friendly and helpful.Janice D. | Expérience générale
Le client n'a pas laissé de commentaire.Gary N. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah F. | Premières impressions
All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.Orlando G. | Premières impressions
The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!Stephen L. | Premières impressions
Le client n'a pas laissé de commentaire.Lindie K. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria K. | Premières impressions
I only use U-haulDARRELL C. | Premières impressions
I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry FieldingLARRY F. | Expérience générale
Le client n'a pas laissé de commentaire.Harlee B. | Premières impressions
Le client n'a pas laissé de commentaire.DUSTIN F. | Premières impressions
Le client n'a pas laissé de commentaire.Janice D. | Premières impressions
I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your "reservation" system undermined my experience significantly.Damian S. | Premières impressions
They are friendly and help good workers and build office clean and neat not messy..KENNETH C. | Premières impressions
Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.michael r. | Premières impressions
Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciatedJacqueline G. | Premières impressions
U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.Michael G. | Premières impressions
Everyone is always so helpful and patient. Really like this location.Jayme M. | Premières impressions
I love UHaul Airizona on Bell youida c. | Premières impressions
Very clean & friendly staffMICHAEL H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!