Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center

7093 évaluations

8746 W Bell Rd   Peoria, AZ 85382

(623) 974-5446

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 974-5446

8746 W Bell Rd
Peoria, AZ 85382

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Easy, convenient and the UHaul representative was very sweet!

ANN N. 
Évaluation :
5

Jennifer is informed and very efficient. I would hire her in a heartbeat.

WILLIAM O. 
Évaluation :
4

Everything went smoothly and they were very understanding and willing to move my return time when needed. Only note was a dolly was ordered but was not in the truck. Employees were apologetic and waived that extra 7 $. Will be using again for my future moving needs.

Vanessa V. 
Évaluation :
5

You did great

Gloria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syntyche F. 
Évaluation :
1

I was overcharged for a 1 day rental of a 5' x 8' trailer. It is impossible to speak with anyone on the phone because they are understaffed. After waiting on hold for more than one half hour for 3 consecutive calls, I contacted the corporate office through chat. A manager was supposed to call me back but never did. Now I am disputing the charge with my credit card company. I will never rent anything from this location again. Understaffed, overworked, and disorganized.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD E. 
Évaluation :
5

Very helpful and professional

TERRY Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Constance W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

Simply excellent service.

MITCHELL MCSWAIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
3

Over crowded with units so accessibility is a challenge. The staff seem less then impressed to be doing what they do. Not location specific, but uhaul specific, the app for after hours rental is absolutely infuriating so i would suggest either improving the app or getting rid of the service and making everything face to face or telephone customer care.

BRANDIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

My wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you  UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas Thulin

Douglas A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA F. 
Évaluation :
5

Nothing....... It was a totally great experience. thk you

WALTER Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUMER A. 
Évaluation :
5

Treated us very well

DALE L.  |  Expérience générale 
Évaluation :
2

The app instructions for returning the truck were frustrating. After I share my location, it goes to the page to enter milage and gas and to take a picture showing those things, but when I submit the picture it takes me back to the beginning of the process. I must have done that 6 times and it kept doing the same thing. I finally got it to work after going to the website, but the mobile app needs to fix that.

Austin M. 
Évaluation :
5

Agent was extremely helpful and knowledgeable.

SABRINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W.  |  Online Move In 
Évaluation :
5

The people who work here care about each customer! They do an amazing job at knowing everything about each customer! For example, I had a 5x10 storage unit and another couple in front of us needed one but they were all booked. They had us move out that day so the couple could use the unit and they gave me a deal for the unit! Plus their help with me and my wife moving and using a truck was more than a 5 star service! That is the only u-haul I have ever used, but I am confident to say that it has the best customer service and nicest, friendly staff in Arizona for u hauls!

RYAN CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
1

Keep doing what you are doing everything was great

DANA D. 
Évaluation :
5

Will use again.

Elizabeth C. 
Évaluation :
5

They Are Great!

HOWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

none

Maritza F. 
Évaluation :
4

My card was run for authorization when I picked up the truck and when I extended the drop off time it was run a second time. This caused a hold on the bank account of twice what was due, I was actually paying with a different method and I was NOT advised prior to the 2nd authorization being run which REALLY could have messed up my finances had I not been checking my account for something else.

JEREMIAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE G. 
Évaluation :
2

The associates at this location told me I needed to hook up my car to the dolly on my own. I sat in my car waiting for them to came back and after five minutes , she can out and asked if I needed help. She said I was supposed to do it myself. Why would a customer do a job that requires three people be required to do it on the or own? I was baffled. Despite them being kind it didn't make sense.

TAILA W. 
Évaluation :
5

There was a bit of a wait on the Friday of Memorial Day weekend but apart from that the staff was absolutely fabulous in every way.

Terri B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
2

This location consistently has undertrained staff and has an extremely combative vibe, as though they'd prefer it if you went somewhere else. There is only one consistency in both of my visits, as their large staff turnover rate meant I dealt with entirely new employees both times; except management. The manager sets the example of how to interact with customers, and she makes no attempt to be helpful or respectful. In addition to that, she has employees using their personal phones to take pictures of customer ID's. I realized it was within the uhaul app, but you could see why that was a bit concerning for me. Basically the entire experience within the store was frustrating and unprofessional aside from the big guy that received the truck on my return. He seemed to have the ability to talk to people like a human normally does. Make him manager and there's no doubt that things will improve.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April M. 
Évaluation :
5

This was the fastest and smoothest pickup and drop off I've ever had. Ms Rucker was fantastic

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY G. 
Évaluation :
5

Nothing, always a pleasure doing business here.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia G. 
Évaluation :
4

👍

DALE W. 
Évaluation :
3

Yes where we dropped it off at the general manager took care of us and she is very polite and helpful person. Her co-worker was loud . She was calling the mail customer's honey sweetheart that type of thing very unprofessional.

Robert P. 
Évaluation :
5

Improve your website!

KENNETH J. 
Évaluation :
5

Allow your website to upload the pictures from your phone. I took all the photos ahead of time and then I went to fill out the return and had to take the pictures again. It can't upload. A simple upgrade.

DALE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waleed E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Debbie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

The staff that work there were absolutely phenomenal. We had some issues with our car and making our purchase work, and they did everything they could to fix it and they resolved the problem. The only issue was the location being so far out when we were trying to get one closer to downtown Phoenix.

BRETT S. 
Évaluation :
5

I had great service and was able to upgrade to a larger truck with a ramp. Very friendly and helpful.

KELLY N. 
Évaluation :
1

The move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.

Debbie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
3

The staff was very nice. However, once the guy set hooked up my trailer, he didn't explain anything - or go slow enough for me to understand how he hooked it up. I know most people don't care, but I do and it would have been nice for him to offer to go over it with me.

Kelly R. 
Évaluation :
4

Wished the trailer had lift support (similar to a boat crank wheel) at the hitch/hook up to assist with the weight of the trailer taking it off/on.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES ARTHUR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brion G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC A. 
Évaluation :
5

Thanks

ROGER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

Average service. The guy who checked me in did a good job. That being said, my reserved rental was not on site and I had to take something much bigger than I needed or wanted. Also, my dolly was never loaded and I had to go back. The dolly I did receive was in ill repair and while still helpful was again not what I needed. I'm not necessarily upset but things could have been better. I will continue to use Uhaul.

STEVEN S. 
Évaluation :
5

Jennifer and her team are a breath of fresh air when you have to rent a UHaul truck, etc. They are professional, friendly, and very efficient.

LAWRENCE Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KITTY L.  |  Expérience générale 
Évaluation :
5

Smith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Merci.

Lorraine B.  |  Premières impressions 
Évaluation :
2

Waited in line 25 minutes to return the truck. Finally had to just leave.

RALPH M. 
Évaluation :
5

The Haul location was adequate, but limited parking for customers. We were able to pull the truck and trailer into the lot with no problems, but finding a parking space for our personal car was frustrating.

JIMMY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY F. 
Évaluation :
5

Staff is excellent

Raymond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA N. 
Évaluation :
5

The manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.

Don C.  |  Expérience générale 
Évaluation :
5

Sorry, have no suggestions for improvement. I'm a happy customer.

PALMA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

Had a hard time picking up had a issue with our reservation the first store they said our uhaul was already reserved and they where not moving . So we had to go to this location had a issue with dropping off and Using a credit they where getting frustrated and they didn't have wanna mess with it and then finally after they realized I wasn't going anywhere with out them helping me she got on the phone

ALBERT C. 
Évaluation :
5

Every thing worked well. The rep on the phone was very helpful . The folks at the center were positive and professional. The equipment was great we had a safe uneventful trip.

ALLEN B. 
Évaluation :
5

Nothing that we can recommend. Continue business as usual.

THOMAS Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL S. 
Évaluation :
5

They honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.

George G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX F. 
Évaluation :
4

We rented a trailer and the hooks which hold the tailgate in place we're not working correctly. When we returned it the guy was surprised. We took pictures. Uhaul did give us a discount which is the reason I say I'd recommend this location

LONNIE C. 
Évaluation :
5

Nothing at this time

CATHERINE C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RODNEY O. 
Évaluation :
5

great staff at this location

ANTHONY C. 
Évaluation :
5

Very helpful and friendly staff. I will use this location again as needed. Very convenient.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristofer K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff S.  |  Expérience générale 
Évaluation :
5

Hard working staff and helpful.

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley w.  |  Premières impressions 
Évaluation :
1

I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend

Stephen L.  |  Expérience générale 
Évaluation :
4

I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.

Sandra C.  |  Online Move In 
Évaluation :
4

Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.

Deborah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther D.  |  Expérience générale 
Évaluation :
4

Great service

Orlando G.  |  Expérience générale 
Évaluation :
5

Staff was amazing will definitely recommend location to anyone who needs storage.

Ana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann O.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful.

Janice D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Premières impressions 
Évaluation :
5

All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.

Orlando G.  |  Premières impressions 
Évaluation :
1

The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!

Stephen L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindie K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria K.  |  Premières impressions 
Évaluation :
5

I only use U-haul

DARRELL C.  |  Premières impressions 
Évaluation :
5

I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding

LARRY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlee B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

THOMAS E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN F.  |  Premières impressions 
Évaluation :
5

Great attentive staff

NICHOLAS T.  |  Expérience générale 
Évaluation :
1

You guys are too EXPENSIVE!

Ana M.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful

Larry N.  |  Expérience générale 
Évaluation :
4

The only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.

Jeanne L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirstin v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin h.  |  Expérience générale 
Évaluation :
5

Clean. Easy access!

MARYANN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

claire b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN G.  |  Expérience générale 
Évaluation :
5

Fast and convenient check in. Was able to upgrade without any issue.

Bruce H.  |  Online Move In 
Évaluation :
5

Loved having the carts available to help with the move in. Thanks

Larry N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne L.  |  Premières impressions 
Évaluation :
5

Well secured, friendly service and easy to access

Gilbert M.  |  Expérience générale 
Évaluation :
5

This location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.

Patrick L.  |  Expérience générale 
Évaluation :
5

Thanks

LANCE L.  |  Expérience générale 
Évaluation :
5

Team always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!

Ariana D.  |  Expérience générale 
Évaluation :
1

There was no climate control in the storage area even though we paid an extra 20 $month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said "climate control between 65-80°" so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.

Michael T.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and extremely helpful. Thank you. Nick

NICHOLAS T.  |  Premières impressions 
Évaluation :
3

I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your "reservation" system undermined my experience significantly.

Damian S.  |  Premières impressions 
Évaluation :
5

I did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.

CLARA W.  |  Expérience générale 
Évaluation :
4

The facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.

JOHN FREDERICK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARYANN C.  |  Premières impressions 
Évaluation :
3

Locking on storage unit hard door to lock , opposite of others we have used. It just took time.

Mike S.  |  Premières impressions 
Évaluation :
5

They are friendly and help good workers and build office clean and neat not messy..

KENNETH C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZELMAR K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
3

Booked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for 100 $+ a month.

Katrina M.  |  Premières impressions 
Évaluation :
5

Great storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I'll go...and I'll recommend it to my friends.

Joshua M.  |  Expérience générale 
Évaluation :
5

the people at U-Haul have always been very friendly and extremely helpful.

gary m.  |  Expérience générale 
Évaluation :
5

Merci.

James W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM W.  |  Expérience générale 
Évaluation :
1

did not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said "ya we don't have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won't go back to this facility.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Z.  |  Expérience générale 
Évaluation :
5

Very pleased with the helpful staff, clean storage area and clean truck.

JEFF J.  |  Expérience générale 
Évaluation :
4

Alarm went off EVERY single time we opened the unit. Very annoying.

Mardell K.  |  Expérience générale 
Évaluation :
5

Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.

michael r.  |  Premières impressions 
Évaluation :
5

Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciated

Jacqueline G.  |  Premières impressions 
Évaluation :
5

Excellent people

willie h.  |  Expérience générale 
Évaluation :
5

Every one there was great to work with.. 5 stars!!!

Michael G.  |  Expérience générale 
Évaluation :
5

Charles is amazing! Thank you for your excellent customer service!

diana s.  |  Premières impressions 
Évaluation :
5

We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.

Michael G.  |  Premières impressions 
Évaluation :
5

Easy storage set up and security, and departure.

LouAnn L.  |  Expérience générale 
Évaluation :
5

Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.

Shirley F.  |  Premières impressions 
Évaluation :
5

Complex very clean and loading ramp made it very easy to unload and load items.

Jim K.  |  Expérience générale 
Évaluation :
4

Very good and clean,very friendly staff too!

ROBERT K.  |  Expérience générale 
Évaluation :
5

U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.

Michael G.  |  Premières impressions 
Évaluation :
5

Erica and her team went over and above to meet my storage needs. Merci

Renee M.  |  Premières impressions 
Évaluation :
5

Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.

ALEXANDER K.  |  Expérience générale 
Évaluation :
4

Aucun

Jacqueline D.  |  Expérience générale 
Évaluation :
5

Everyone is always so helpful and patient. Really like this location.

Jayme M.  |  Premières impressions 
Évaluation :
5

First rate service from staff. Facility clean and neat

Frank M.  |  Expérience générale 
Évaluation :
4

I love UHaul Airizona on Bell you

ida c.  |  Premières impressions 
Évaluation :
4

Everyone was so helpful. Even the people that are unloading helpful Awesome Thank you

Dolores D.  |  Premières impressions 
Évaluation :
4

My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.

CAROLE B.  |  Expérience générale 
Évaluation :
5

Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.

Desiree B.  |  Expérience générale 
Évaluation :
4

I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Merci.

Tami S.  |  Expérience générale 
Évaluation :
5

made everything easy, from phone calls, to taking payments over the phone and answering questions

steve s.  |  Expérience générale 
Évaluation :
5

Parking is a problem, to many uhaul trucks and trailers parked there, no room for customers

Robert R.  |  Expérience générale 
Évaluation :
4

Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.

MELINDA M.  |  Premières impressions 
Évaluation :
1

Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service

Leona B.  |  Premières impressions 
Évaluation :
5

Staff had good communication between coworkers which showed efficiency with all customers.

Laurel R.  |  Premières impressions 
Évaluation :
3

My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available

ANDREA L.  |  Expérience générale 
Évaluation :
5

Erica was great

keith D.  |  Expérience générale 
Évaluation :
5

Very clean & friendly staff

MICHAEL H.  |  Premières impressions 
Évaluation :
1

I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!

Kelly M.  |  Expérience générale 
Évaluation :
5

Very well maintained and staff facility.

Donald H.  |  Expérience générale 
Évaluation :
3

Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that

manny v.  |  Expérience générale 
Évaluation :
5

Merci

BARBARA W.  |  Expérience générale 
Évaluation :
5

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Bryan F.  |  Expérience générale 
Évaluation :
3

Was kind of disappointed when I was told they don't pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.

Karl C.  |  Expérience générale 
Évaluation :
5

Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.

Gregory C.  |  Expérience générale 
Évaluation :
5

Greatest

michelle a.  |  Expérience générale 
Évaluation :
5

Courteous, patient, thorough

Frank M.  |  Premières impressions 
Évaluation :
5

We will use you again.

Julie G.  |  Expérience générale 
Évaluation :
5

Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.

george a.  |  Réservation 
Évaluation :
5

Nice place nice people

Fred S.  |  Expérience générale 
Évaluation :
4

Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.

Jesse W.  |  Expérience générale 
Évaluation :
5

The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager

TONY S.  |  Expérience générale 
Évaluation :
5

This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.

Darrel C.  |  Réservation 
Non reviews have been submitted for this location.

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