Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center

7 665 évaluations

8746 W Bell Rd   Peoria, AZ 85382

(623) 974-5446

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(623) 974-5446

8746 W Bell Rd
Peoria, AZ 85382

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria K.  |  Premières impressions 
Évaluation :
4

I was originally scheduled to pick up the trailer at another location (20340 N. lake Pleasant Road), but when I got there, I was told that the pick up location was changed to 8746 W. Bell Road.. I was not informed of this location change beforehand.

Juan A. 
Évaluation :
1

Better training of employee s and of manage. Manager not professional at all acted like a kid out of high school. Employee s seemed to do as good a they could. They probably would of done very well had they had a better manager teaching them. First truck I was going to be given was dirty and not swept out and wouldn't started battery was dead. Worst experience i had at uhaul.

Cory P. 
Évaluation :
5

Very Helpful!!

Rosalyn M. 
Évaluation :
5

The girl who serviced me was very unhelpful. She gave me the key with the number on it and said this is you truck it is parked outside. After searching and not finding it I hunted her down and she said it's that one over there, I tried 3 trucks before I key fit the one that was mine. I am having an issue with the gas and mileage that I will pursue if no call is returned as I complained when I brought it back and the guy said he will talk with his manager, and they will call me. No one went over the truck with me in the beginning or upon return. Very unhappy with the service there.

CATHERINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
2

Brian was a tremendous help when getting my U-Haul! Yet I was overcharged due to the mileage. When I picked up the U-Haul mileage was incorrect by 2k miles. I told Joseph it was incorrect (and took a picture) he said he'd fixed it and did not. My final receipt said I drove over 30 miles where in fact I drove less than 15 miles total round trip. Waiting for them to fix the error on their end.

Athens G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill H. 
Évaluation :
5

Customer Service associates were great, did not get their names though!! Whoever worked on Monday 6/6 morning at 7:30am was amazing, thank you!

Stephanie Q. 
Évaluation :
5

excellent service and vehicle readiness. Great location. Cleanliness and staff professionalism top notch!

Allen G. 
Évaluation :
4

I received a call and message from the general manager that the vehicle was never returned the day after and threatened on the message that the matter would be escalated. I called and resolved the issue but then was charged a 2nd time for the vehicle. That was later reimbursed but then another reservation was accidentally made under my phone number for 5 days from now. I had to call again and get that reservation canceled. The location was OK but the behind the scenes with payment and such needs to get themselves a little more organized.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
5

Great service and a big help!

Kimberly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
3

Could have been more helpful. Three people to busy playing with their phones, one person did help me right unhook the trailer and I unloaded the blankets and packed them into the building.

Evan S. 
Évaluation :
5

Good people good price. Will be using again soon

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy N. 
Évaluation :
5

I really like the staff, fast friendly and professional

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
5

Hunter was awesome !!!

Kenton M. 
Évaluation :
4

Didn't discover until we returned home (55 miles away) that furniture pads were forgotten. Another location graciously gave them to us. Very inconvenient to discover that u haul promises the equipment but not the location WHAT??? Expecting to drive ten minutes to get the trailer and had to drive an hour one way

Vicky G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Great and helpful staff.

Petra P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rich M. 
Évaluation :
3

The odometer it's fake i drive only 52 miles but you charge me for 77 miles something wrong with you guys

Bassam A. 
Évaluation :
5

I was called the day before my reservation and told I couldn't do a one-way trip. It was very inconvenient after I had already reserved the truck. Then I received a text asking if I was going to return the truck to the original destination. I ended up spending more in gas to return the truck but it seems like I could have done the one-way trip. The whole thing was very confusing and none of the paperwork or what I was being told matched.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
5

This is a great location I have used several times. Staff are friendly and efficient for check in & Check Out! Much better than other U-Haul locations I have used in the last 5 years!!! Separate to this; I do wish U-Haul trucks moved into the 21st Century with Cruise Control (REALLY), power mirrors and Back Up cameras!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athena S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

I was over charged. When I got there the guy told me everything was good and that he would email me my receipt. When I got the receipt they had charged me a dueling fee plus a charge for the gas its self. Which I did not need. I returned it at the same level that I had picked it up at. Ridiculous

Kristina P. 
Évaluation :
3

I booked everything online 4-5 days prior and was ready to pick up my truck first thing in the morning. The person who assisted me said that my truck was given away to somebody else and that I will receive the same truck just different number (no biggy). Then he said I can't covert my reservation to a different truck and took him a good 15-20min to mess with the system and call some IT guy to figure it out. Then he did solve the problem but the computer would not print the reservation and that to another 10min to figure on to do so. I received the paper and now was in a hurry to leave. Have way through the day I noticed that he gave me the wrong reservation with wrong mileage and wrong amount of gas in the tank. When I return the truck and explained the situation the guys had to calculate my mileage by paper and find the right reservation online. Didn't like the experience of waiting games and gladly I got somebody more experienced when I returned the vehicle because I didn't want to stay there for another 40min figuring this out.

Alexander S. 
Évaluation :
2

Computers were down took 45 minutes to pick up truck, Personnel not very helpful.

Mary L. 
Évaluation :
5

Keep do same step

Majeed E. 
Évaluation :
5

Excellent service à la clientèle. Hitch Technician did a great job and trailer rental was also great. Thank you I will be happy to come back.

David L. 
Évaluation :
1

Truck requested over a month in advance was not ready had to take a smaller truck half a tank of gas trailer was not ready had to pick up a different location at later time trailer did not fit the vehicle had to load different vehicle ade an already stressful day even more stressful Eben went in to store 4 days before to verify equipment was ready and was not drop off location was not open during posted hours had to take time off to drop off key

Jose M. 
Évaluation :
4

I originally had a reservation at another facility, Vapor Vault. I received a call the day before my rental advising me that they had not 10' truck for me, even with a reservation on 4/16. He advised that he only had a 20' truck and it would be double the price for the day. I asked if that was fair, I had a reservation at one price and now they want to charge me double. He advised there was nothing he could do. I got upset and he advised that my reservation was cancelled and he hung up the phone on me. I called back and he stated “did I have a better attitude now”? I was absolutely floored by this comment. I was upset because this was clearly a bait and switch. I had a confirmed reservation for a truck at one price and I was informed that there was no truck at that price, only the higher price. I called the main 800 number, reached a wonderfully helpful and considerate operator. Explained the situation and she found me a 10' truck at a facility nearby. She was apologetic for the issue I was having and made sure I was taken care of. The rental was great. Gary Brudner

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise C. 
Évaluation :
5

Amazing customer service, the agent that checked me in was at work early and allowed be to get checked in even before the opened! J'ai été très impressionné. U haul is my go to from now on! Thanks

PATRICK PJ B. 
Évaluation :
3

Too much money for a 22 miles ride.

Mario A. 
Évaluation :
2

I ordered a dolly, furniture dolly and pads and they were not included. Luckily they took it off the finally bill but it made moving take a lot longer without those tools.

Jenessa W. 
Évaluation :
5

Great staff - courteous, knowledgeable. Easy reservation system. Pickup and drop off were quick and efficient.

Donald M. 
Évaluation :
5

Not much you can do if all the counter help is taking care of other people while I wait for them to finish. Impatience is my problem and not yours. Just make sure those that work the counter are called up to help those in li line

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

Our only issue was with trying to pickup using the app on my iPhone. It wasn't able to find my location despite me having good service and turning on location. Luckily the store was open when we picked up because we had to go inside to check in. I guess that was good for both Uhaul and us because we dropped another $40 on some shoulder moving straps that proved to be quite helpful on a couple heavy furniture pieces. It did set us back a little timewise though. We dropped off after hours and had trouble with the app again. Luckily my husband still has an old android and was able to complete drop off on his phone. Maybe it's just an iPhone app problem? Otherwise pleased with Uhaul and would use again in the future.

Jon M. 
Évaluation :
5

They drop off couldn't have been any smoother.

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren S. 
Évaluation :
4

Person who checked me in was very courteous gave great customer service.

Godfreda W. 
Évaluation :
3

The truck was not mechanically sound. very dangerous.

Petra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Do away with or cut mileage rate, excessive for local move.

HOWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana M. 
Évaluation :
2

Customer service agent at desk COMPLETELY ignored me in line and assisted someone standing behind me!!!!! Never I will go back to this location.

Antonio P. 
Évaluation :
1

Canceled my uhaul rental and still got charged $40.

Mia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Volkmar R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON F. 
Évaluation :
4

Customer service agent were helpful.

Kurt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stoyan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
2

Picked up on a Saturday, got there early and there was 12 people standing in line ahead of me. There was only one girl working and seemed to chat with everybody that she waited on causing the line to get really long. I would think that Saturday being a busy day there should be more than one person waiting on people.

Jim W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

I can honestly say this experience with U-Haul has been the worse I have had. We needed a pickup truck unexpectedly to move a large piece of furniture and the U-Haul location we went to was the closest to the home we were moving it from. Initially we were told there were no pickups available, even though we parked next to one when we arrived, then were told there was one available. We then were asked more than once what kind of vehicle we needed. I thought after the first time of being told it was obvious we needed a pickup. The truck itself smelled. The “Before You Leave” text arrived long after we were back at the house to move the furniture. After arriving back at the U-Haul location and finding it had closed about 25 minutes beforehand we were unable to get the “Location Services” option to work on the U-Haul website even though I knew I was at the right location as I had left my vehicle there. Both my phone and my daughter's phone had Location Services activated where requested but neither could get past confirming the location we were at. After an hour, which made it now closer to 8:30p, we finally got through to a customer service person who walked us through the steps to drop the truck off after hours. The next day I saw I was charged for 6 gallons of gas even though we only went a total of 16 miles. The contract had been created incorrectly and showed we had used more gas than we did. Has U-Haul stopped the practice of going out with the customer and having both the employee and customer check over the rental before leaving the lot? Had I not taken a picture of the dash showing the mileage and gas at the time we rented the truck we would have been overcharged. I understand U-Haul pretty much has a monopoly on renting trailers and trucks but your online tools need to be improved greatly if your customers are to solely use them for transactions afterhours. Why isn't there an option to not have to use the Location Services if you are standing in the lot looking at your vehicle while trying to do a night drop off the rental? The online site chat is horrible to use both on the mobile and desktop versions, at least for us, as you had to constantly scroll to be sure you were getting messages. The U-Haul location we went to closing at 7p on a Saturday, which I would think the weekend is one of their busier times of people needing rentals, also does not make sense. We weren't the only ones stuck there trying to return a vehicle after 7p. Making your customers stand outside in the dark for that period of time, trying to return a rental, is unsafe and just wrong.

Annie S. 
Évaluation :
3

Truck was NOT available at location rented. Had to drive an extra 20 miles and be charged. Not cool

Sarah L. 
Évaluation :
5

I dont understand why you take reservations when you dont have the trucks i went to your Surprise location and i sat in the waiting room for 30 min for them to telle i need to go over to peoria

CHRISTOPHER M. 
Évaluation :
4

The only problem I had was when I tried to turn in the truck early and I was unable to finish the check in questions because it told me that I'd entered a lower mileage than when I started.

Jason U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY V. 
Évaluation :
2

General Manager (no name tag) was not polite, friendly, or helpful. She appeared to be in a bad mood and unable to maintain a professional attitude. Truck was dirty (inside and out), windshield was filthy. Agent that booked my reservation on the phone was helpful and cheerful.

ANGELICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

The mirrors in the truck were horrible and broken...the right mirror kept flinging out and could not tighten it. Very dangerous

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith M. 
Évaluation :
5

Very efficient and helpful

Kenneth B. 
Évaluation :
5

friendly employees

frank G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry V. 
Évaluation :
1

Truck I was originally given had mirrors that spun around when I took it back for replacement I was given a truck with cracked windshield. Made appointment previous day, yet I wasted 45 minutes due to organizational issues and still drove away with cracked windshield that no one seemed to be aware of until I notified. Very bad experience

Dan R. 
Évaluation :
2

Had to drive 20 miles to pickup trailer and 20 miles back to 1st location. Gas Gauge did not read 15/16 full. Much closer to 3/4 full. I was charged an extra $40. But haven't received any detail as to what the charges were for. I am assuming it was gas because I returned the truck with 3/4 of a tank. I don't want to complain about the $40 surcharge but would like a detailed invoice explaining the charges. I also reserved the Trailer a couple days in advance and believe that they should have had it at the same location that I picked the Truck up from. Other than that, the equipment worked well for purpose it was rented.

Richard K. 
Évaluation :
3

I was very disappointed to check in online and be sent inside to the line where I didn't have to wait in line. I then proceeded to wait 7 mins for them to go through the two people in line before I could be handed my key. What's the point in online when I would have gotten things faster if i didn't go through the online process

Kenneth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
5

Great customer service!

ron L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa H.  |  Premières impressions 
Évaluation :
4

Rapide et sympathique

victor A. 
Évaluation :
5

One thing I had a hard time with was the card that allows me to get into the storage. Every time I tried to clock out of the storage it wouldn't let me it kept saying access denied. Just had a hard time getting in and out with the key card

Yahzmeen H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra K.  |  Expérience générale 
Évaluation :
5

I have been through so much this past year and having a unit at this U-Haul location has been a tremendous help to My family. U-Haul worked with me when I was having trouble making a payment and always stayed on top of everything. I would definitely recommend u-haul to everyone i know and most definitely will use them as a go to when needed be. The staff there is a great one no doubt about it and Stephanie has been the most amazing employee, the most hospitable person you could meet, superior customer service, all around a great person, thank you. The janitor there is a great guy definitely someone to keep long term at any industry, very kind and friendly with outstanding customer care. Thank you to all at U-Haul for helping me get through this tough time in my life, you all are amazing.

Christa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R.  |  Expérience générale 
Évaluation :
2

Storage is expensive with no perks for loyalty. Increased pricing for the same unit and was not provided a pro-rate for the month of March, even though I just paid $200 on 2/28 and moved out 03/06. So I'm paying for space I'm not even using. Ridiculous.

Shaneqwa H.  |  Expérience générale 
Évaluation :
2

Unique situation… coorporate notified

Diana H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcina L.  |  Premières impressions 
Évaluation :
3

Sadly to say I had to move out due to the 3rd price increase in 2 yrs

Joe & Dennis D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
4

The fellow that helped us was very courteous and we appreciated that. Since we are senior citizens, the clerk gave us a good location for a storage unit and we were very thankful. Leslie and Ann Sherman

ann s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Premières impressions 
Évaluation :
5

Merci!

Mac C.  |  Expérience générale 
Évaluation :
5

That feller in the store with the red hair is some sorta saint, give that man a vacation to cancun or something.

Jordan T.  |  Premières impressions 
Évaluation :
5

I want to Thank Store Manager Megan and phone agent Whitney for their compassion and professionalism. I was dealing with death in the family and other things and I needed someone to be concern that my needs were being met. Because of my interaction with you, I highly recommend Uhaul! Excellent facilities and service. Merci.

DAWNETTA M.  |  Expérience générale 
Évaluation :
2

I have rented a unit from the facility by Arrowhead mall for over 4 years now. The manager 4 years ago was fantastic! I mostly just needed the unit for receiving large shipments on pallets. Uhaul provides a service for this which I paid for. The staff 4 years ago was also fantastic. The janitor always stopped to talk to me as well as the staff in the bay. However, it's now 2022 and in the past 6 months there have been several manager changes. Each one has gotten worse. They would give me a hard time about my shipments being dropped off. They gave the delivery drivers a hard time and didn't want to sign for my shipments being dropped off. They would call me an hour before they close and insist that I get there to take the shipment before the office closed. It became unreasonable. I was told that the owner was the one giving them a hard time and in turn, the manager was passing that on to me. The final straw was when the new manager called me in and told me they'd have to add $10 a month to my bill (after I'd been renting at the same price for 4+ years) because they had made a mistake and needed to charge me more. Not sure who taught these guys how to run a business, but I hope the extra $20 from my last 2 months was worth losing a customer who was paying $170+ a month for over 4 years. Good luck, your new management is terrible and do not treat your customers with respect.

Kyle S.  |  Expérience générale 
Évaluation :
2

Employees seemed like they hated there job (Hunter & Asian kid)...except for the guy with the beard & baseball cap. Phone rep screwed up my reservation.

John M.  |  Expérience générale 
Évaluation :
5

Keep up the Great work!! Very professional !!

Larry D.  |  Premières impressions 
Évaluation :
1

Hated it. Charged the wrong amount. Paid for a air controlled unit and I was out in a non- air controlled unit. Items were ruined. Employees misspelled my address and number on file. Truck rentals are old as dirt for almost three times the posted price with early return. Horrible rate -10.

Kaila J.  |  Expérience générale 
Évaluation :
5

Didn't know that I needed a card to get in the building

Veronica A.  |  Online Move In 
Évaluation :
5

All the staff working the day I moved in were very kind, patient, and helpful. Thank you for making me feel like I can trust the team at this location!

Krystian G.  |  Premières impressions 
Évaluation :
5

Thanks to Google Maps I got your number and I got to talk to somebody at U-Haul I appreciate the fact that you guys stay open longer so that people can use your facility better I would recommend you haul to everybody and all these other places that want to store your stuff need to get on the same page as U-Haul they've got a good system

WAYNE G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sally S.  |  Premières impressions 
Évaluation :
5

Close to our house. Very easy to unload store ect

dale l.  |  Expérience générale 
Évaluation :
1

Mistakes made on my reservation forced me to go to another location. Confusion, miscommunication, higher price than quoted on the phone. The guy 'helping' me didn't listen and seemed like he wanted to be somewhere else. Just a mess

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H.  |  Expérience générale 
Évaluation :
1

I had a reservation. When I arrived we checked in. The agent helping us places the Erin name on the account. Then he gave us directions to a unit number that was incorrect, it was the incorrect unit number. Then when we received the correct unit number. We unpacked went to the unit , there was a lock on it. We informed the front desk they sent an agent to unlock it. He found out that his key didn't work, Notified us that it was a customers lock. That UHaul were not allowed to cut the lock. However I could go get a lock Cutter and cut it off. Inform them that was not my responsibility. They had no other units the size that we had reserved that was climate controlled. We had to repack the truck and go find another storage unit. A horrible customer service experience.

Lionel E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forrest C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy s.  |  Expérience générale 
Évaluation :
1

They lied tome about a free months rent. Couldn't figure out when I was supposed to pay my rent even after I tried to go pay it. Then charged me late fees which were later taken off.

JACOB G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayme M.  |  Expérience générale 
Évaluation :
5

The guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.

Damian S.  |  Expérience générale 
Évaluation :
5

I am happy w the service. Thank you

omar j.  |  Expérience générale 
Évaluation :
5

Great place w friendly,helpful staff!!

CRAIG M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael a.  |  Premières impressions 
Évaluation :
2

I reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.

Jennifer R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexander s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W.  |  Expérience générale 
Évaluation :
1

They rented me a locker that was already rented out I placed a hold on unit online but that wasn't useful I was charged twice and still waiting on my refund very inconvenient. I went up the street and didn't mind paying the extra charge for a 10x10 I would have rented with uhaul but apparently no one knows what they are doing there

Nicole B L.  |  Premières impressions 
Évaluation :
5

Everything went great. We were told we would get a 10 x 10 when we arrived but all that was left was 10x5.....we eneded up being able to get a 10x10. They were very helpful and accommodating.

CRAIG M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olivia r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayme M.  |  Premières impressions 
Évaluation :
5

Super experience. Shout out to Jennifer and Savannah. Merci

Lorraine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENOBIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry K.  |  Expérience générale 
Évaluation :
5

Really great facility to store things at. Well lit; fair price; after hours keycard entry; plenty of doilies to use. Couldn't ask for a better experience.

Jacqueline G.  |  Expérience générale 
Évaluation :
4

Dispute feedback has been left with Mr Ashdown, and name? Mgr next to him. Spoke to bothe about Ms Ruckers rudeness and disrespect at move out. Im elderly woman, very upsetting. Other mgmnt. have been supportive. She needs mgmnt. observation of mental, psych meant., work stress related??

Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Constance W.  |  Online Move In 
Évaluation :
5

My wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you  UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas Thulin

Douglas A.  |  Expérience générale 
Évaluation :
5

Treated us very well

DALE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Debbie G.  |  Expérience générale 
Évaluation :
1

The move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.

Debbie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KITTY L.  |  Expérience générale 
Évaluation :
5

Smith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Merci.

Lorraine B.  |  Premières impressions 
Évaluation :
5

The manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.

Don C.  |  Expérience générale 
Évaluation :
5

They honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.

George G.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. I will use this location again as needed. Very convenient.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristofer K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff S.  |  Expérience générale 
Évaluation :
5

Hard working staff and helpful.

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley w.  |  Premières impressions 
Évaluation :
1

I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend

Stephen L.  |  Expérience générale 
Évaluation :
4

I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.

Sandra C.  |  Online Move In 
Évaluation :
4

Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.

Deborah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther D.  |  Expérience générale 
Évaluation :
4

Great service

Orlando G.  |  Expérience générale 
Évaluation :
5

Staff was amazing will definitely recommend location to anyone who needs storage.

Ana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann O.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful.

Janice D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Premières impressions 
Évaluation :
5

All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.

Orlando G.  |  Premières impressions 
Évaluation :
1

The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!

Stephen L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindie K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria K.  |  Premières impressions 
Évaluation :
5

I only use U-haul

DARRELL C.  |  Premières impressions 
Évaluation :
5

I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding

LARRY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlee B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

THOMAS E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN F.  |  Premières impressions 
Évaluation :
5

Great attentive staff

NICHOLAS T.  |  Expérience générale 
Évaluation :
1

You guys are too EXPENSIVE!

Ana M.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful

Larry N.  |  Expérience générale 
Évaluation :
4

The only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.

Jeanne L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirstin v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina M.  |  Expérience générale 
Évaluation :