Customer Reviews for U-Haul Moving & Storage at Automall

Évaluation :

5

Well helped by Hal well customer service a place I recommend to go.

Évaluation :

5

Wow. Great customer service and great people that work at this place, they made my life so much easier and they have the best prices! The manager Hal Diaz it's super professional and I want to send a special thank for all the crew from the U haul Automall location! They also installed a hitch on my vehicle and now I can pull trailers wherever I go. Definitely I will be going back to this location whenever I need propane gas for my grill, packing supplies or trucks

Évaluation :

3

I only needed a truck for 2 hours to move a chair and a table and it cost me $84 the 79 cents a mile is ridiculous what would I pay if I needed to move across country God only knows

Évaluation :

5

The crew at this location went above and beyond to get the installation done as quickly and efficiently as possible and made sure I had the right accessories for the road! I can't say enough good things about Isidro, he went out of his way to get me back on the road 3 hours earlier than planned so I could go get my wife and son! Thank you guys so much for everything, and the install was flawless!

Évaluation :

5

These guys were on it. Great service and positive experience from the start. Hal Diaz and Isidro jumped right on it and I would definitely recommend. Tow hitch looks great, time to load some bikes ! Thank you guys !

Évaluation :

5

Valentino and the other associate were excellent with me. Keep the good work.

Évaluation :

4

I appreciate getting getting the first month off!

Évaluation :

5

Also had them install a hitch package a few weeks before. Excellent experience!

Évaluation :

5

Excelente servicio y los mejores precios! Definitivamente voy a volver a esta ubicación a rentar camiones cuando lo necesite. Súper recomendando y muchas gracias por toda la atención a todo el staff

Évaluation :

5

I've always liked Uhaul, but these people at this store are amazing!! They are friendly and helpful far beyond simple customer service. Clean store and great customer care is a win, win!

Évaluation :

5

Great service and great customer service! The best U-haul location. The manager Al Ramirez and co-workers are super efficient, Isidro, Valentín, Rael, Alexis and company make this place the most realiable truck rental place I have been so far. This review is really well earned and I will be back visiting you guys for sure. Merci

Évaluation :

5

Excellent service à la clientèle. Fast and easy check out. The staff that I worked with was friendly and check in was a breeze.

Évaluation :

5

All went fine. Tech completed job in good fashion.

Évaluation :

5

The woman who helped with checking out was calm, efficient and friendly. I was impressed. The experience made a stressful move a bit better. Merci.

Évaluation :

1

This was the worst experience I have ever had with a company. I could not be more unhappy with the service given to me.. not only was the representative rude to me they also Shortened my reservation by a day because of an error made by them.. the sad part is they offered no sort of accommodations to me or my wife.. worst service ever

Évaluation :

5

Very smooth return. In and out within minutes.

Évaluation :

5

The trucks were parked really close together and it made it a little scary for me to pull the truck out. Maybe leave a little more space between them. Also makes it easier to check for any damage that may be on them.

Évaluation :

5

The guy at the front desk was very friendly and helpful. Excellent customer service

Évaluation :

5

The van cabin was filthy on the passenger seat. It had a lot of dog paw print with mud/dirt and lots of hair. It was uncomfortable to sit on a plastic bag. The floor was sticky on the drivers inside seat and so as the passenger floor. I e been renting from uhaul since way back 1990 - 2023. I was never given the opportunity to inspect the vehicle this time around. Hopefully next time I rent it would be a better experience. Merci. 

Évaluation :

5

Entire staff was outstanding and very helpful.

Évaluation :

5

Amazing Staff, the product met my needs. Thank you Uhall

Évaluation :

5

Thank you for helping us out . Mr Diaz was very kind and helpful.

Évaluation :

5

As always, the friendliest, nicest and helpful employees. Uhaul never fails with hiring quality employees. The young lady that helped me was top notch, efficient, helpful and knowledgeable.

Évaluation :

4

Pick up was great - return of van was POOR - I waited more than 5 minutes while a U Haul employee was working on a private car in the U Haul service bay. He acknowledged me finally, said he would be with in a minutes. Then a few minutes later told me to just leave my keys right on a service cart and they would email/text me my final bill. I was then charged an extra few miles then I recorded on the odometer Not a big deal, but not right.

Évaluation :

1

There was some part of the car hanging off when I got home from my hitch install. Not sure what it is a box of some kind with hoses coming out of it. It needed to be unhooked to put the hitch on, but was not refastened. Luckily it was fairly simple to get back into place after crawling under the car in my driveway.

Évaluation :

5

The young women that assisted me were awesome. Professional, friendly, informed.Alexus.

Évaluation :

5

Wish there were more parking to leave vehicle during daily truck rent

Évaluation :

5

The staff was very efficient and tentive.

Évaluation :

3

I had the truck for under 3 hrs, and was still charged full amount. I was way under my milage, and time with vehicle. It says 19,95 for the day. I had it under 3 hrs. It smelled. Gas was also full when returned. Person who I tried to talk to said just turn in the keys, and we will bill you for whatever was quoted to you. Didn't ask my name or how things went. She was more interested with getting the money. Very disappointed! I'm a disabled army vet, and on a fixed income moving on my own. I truly felt like I was taken advantage of.

Évaluation :

5

I'm very pleased with the equipment and the service.

Évaluation :

5

All good.

Évaluation :

5

No matter who takes care of me they are all understanding and treats us as important customers

Évaluation :

2

Not much customer service service from employees and other employees being rude to other customers

Évaluation :

3

Be more realistic about time for installation estimates.

Évaluation :

1

It took nearly 2 hours for me to get a truck when it should've taken 20 minutes during my first visit. The pickup truck I reserved was broke down and I couldnt take it. Thats fine, mistakes happen. The rep at the counter offered to find me another and finds one 20 minutes away back the way I came from. I turned that down and left. What was frustrating was why they didn't offer a larger truck in the first place if one was available. I only found out when someone else looked online and saw the larger trucks available.

Évaluation :

2

The mobile pick up did not work and one of the staff members was harassing the customer next to me because he was unable to use the mobile pick up. The staff member did not care that the mobile pick up was not working for anyone in the store at that moment.

Évaluation :

5

All good

Évaluation :

5

Hal saved the day. Alexus is a disgrace who is not fit to serve as an assistant manager... or probably even a fry cook. Quite frankly, she is a nasty little troll who doesn't know how to speak to people and I question weather she can actually read. My gf thought that maybe she just hates men, but for as hard as she's trying to be and act like one, I think she just has the wrong prototype that she's so desperately trying to emulate. Alexus, you suck at customer service little guy.

Évaluation :

5

Hal did a great job! He was right on it. Great job!

Évaluation :

5

Don't add the dolley or the moving towels to the back of a truck - obviously they're taking up valuable space if not needed. I will be asking to have that removed by management before leaving the lot with a rental truck, next time.

Évaluation :

5

Great experience. Excellent job completed in less time than quoted.

Évaluation :

5

Service was very good. The technician went out of his way to explain the work. He also pointed out a safety issue that had been created with the previous hitch installation. I wish I had gone with UHaul the first time around.

Évaluation :

5

Rien

Évaluation :

1

I ordered a 2” hitch with towing package and received a 1 1/4” hitch. I was not given any paperwork at the time of drop off, just handed a paper to sign allowing uhaul to put my vehicle on a rack/lift. I called to let them know the mistake and was told they didn't have the hitch in stock and would have to order one.

Évaluation :

2

Super expensive

Évaluation :

5

Reall King was very professional and helpful. I can not think of anything to improve. I would recommend this location and service to everyone.

Évaluation :

5

Great service would recommend to all my family and friends

Évaluation :

5

Hal and Sidro were amazing! Hal got me checked in and helped me figure out which part I needed for my trailer. Sidro got the part set up so quickly. I will definitely be coming back to this location if I ever need anything. Great guys.

Évaluation :

5

I saw no need to improve the excellent, helpful service.

Évaluation :

5

Hal was amazing and helpful as always

Évaluation :

5

Aside from the business that was in tip top shape and the personal being extremely helpful. Couldn't be any better than that.

Évaluation :

5

This location was awesome! The other location we had originally scheduled actually cancelled our appointment without even informing us!

Évaluation :

5

Efficient and prompt service. Everyone was knowledgeable and friendly. properly and quickly.T

Évaluation :

5

Everyone there was friendly and helpful. Great job!!

Évaluation :

5

Very efficient and well managed

Évaluation :

5

Great service - thank you.

Évaluation :

5

Smile

Évaluation :

3

This location did fairly well. My complaint is that using your website I ordered a hitch and then selected an installation service. The install location I selected was on Ina. When I went there for the service I was informed that they did not perform installations! I could not believe it. I was REALLY unhappy! I went back and conducted the same purchase process and came with the same answer. Your web site really sucks. To have it all arranged where I could get an install and then find that the service isn't even offered. Really? The Ina facility then called the one on Oracle with whom I interacted today. They were about an hour late, but otherwise did a good job. But you need to work on that website!

Évaluation :

5

The service was completed on time , and the work was exactly as I requested .

Évaluation :

5

The two ladies working were professional and very helpful…will be back!

Évaluation :

5

Staff was kind & courteous, treated me with respect! Was able to talk with them and have everything answered, could tell they were very knowledgeable! I plan on returning for whatever I need!

Évaluation :

1

I was there for awhile trying to upgrade to a bigger storage unit. I was the only customer in the store and it took the rep half an hour to figure it out. Once he finally "found" a unit, that unit had someone else's things. I didn't find that out until I went back on Saturday to look at the inside of the unit. Since then I've emailed them twice to refund me the insurance I paid for initially and I still haven't heard back. They weren't able to cancel my unit because the store manager, Hal wasn't there. Alexis was kind enough to call another u-haul to check availability. It didn't get cancelled until the following week after their rep Melanie called me a few times to ask me if I still wanted the unit and that it had been emptied. Totally unacceptable to rent storage units that haven't been cleaned out. I will not return to this location ever again.

Évaluation :

5

Everyone was very helpful and polite and help me in every way they could and I am very thankful for everything they done Roger

Évaluation :

5

always helpful and friendly

Évaluation :

5

The manager on duty was very helpful, polite, and extremely nice!!!!

Évaluation :

5

Both the manager Hal and the associate (a young African American woman, cannot remember her name) were very knowledgeable and polite. My Experience with uhaul on oracle was flawless, would recommend and return.

Évaluation :

5

This was my summer storage for my college dorm room things and it worked out perfectly for what I needed!

Évaluation :

1

Workers take the customer as a joke in my opinion and was treated very unprofessionally when I was there

Évaluation :

5

The staff was incredibly helpful, knowledgeable, time efficient, and pleasant. I received superb service! I will never go anywhere else for my moving and storage needs. These guys are the best!

Évaluation :

3

It's ridiculous you have to go to the store to talk to someone there. Phone Always routes to automated messaging that doesn't address local questions. Also, my card for entry never worked. Last, the price went up too much so I got out of there asap. Manager was great, some of the staff...so,so.

Évaluation :

5

Assistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever had

Évaluation :

5

The employee who checked me in was very helpful.

Évaluation :

5

Halberto was very helpful and accommodating

Évaluation :

5

The staff was extremely helpful and friendly

Évaluation :

5

Thank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.

Évaluation :

1

I had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.

Évaluation :

5

These guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur team

Évaluation :

5

I am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.

Évaluation :

5

Thanks so much.

Évaluation :

5

This is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.

Évaluation :

4

Nobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.

Évaluation :

5

Employees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!

Évaluation :

3

Drive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.

Évaluation :

4

The manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!

Évaluation :

2

They do not return phone calls, access cards never worked

Évaluation :

5

Overall great experience

Évaluation :

5

Great leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.

Évaluation :

5

Best prices in town for storage and convenient hours to access the storage

Évaluation :

4

Pest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn't sure how helpful it was.

Évaluation :

5

Good value all around.

Évaluation :

5

Excellent customer service. Manager helped me and he was amazing

Évaluation :

5

(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.

Évaluation :

5

Manager, Assistant and Staff were very accommodating.

Évaluation :

2

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Évaluation :

5

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Évaluation :

5

Very helpful staff and nice facilities

Évaluation :

5

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Évaluation :

5

Aucun

Évaluation :

5

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Évaluation :

5

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Évaluation :

2

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Évaluation :

4

Move out date was April 1st not the 3rd.

Évaluation :

5

Hal Diaz was very helpful with our storage needs.

Évaluation :

2

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

Évaluation :

5

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Évaluation :

5

A great place to know and use.

Évaluation :

5

The staff was friendly, knowledgeable, and accommodating. I feel like I'm now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

Évaluation :

5

would like for the exit gate to automatically open rather than having to key out.

Évaluation :

5

Hal and his team always provide excellent customer service and support.

Évaluation :

5

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Évaluation :

5

Staff very helpful - great experience!

Évaluation :

5

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Évaluation :

5

Merci!

Évaluation :

5

Staff was courteous at all times and helpful when needed.

Évaluation :

1

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that's closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Évaluation :

5

Excellent service

Évaluation :

1

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Évaluation :

5

I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you

Évaluation :

5

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12,7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

Évaluation :

5

Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!

Évaluation :

5

Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.

Évaluation :

5

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Évaluation :

5

Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).

Évaluation :

5

The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!

Évaluation :

5

Easy to get in and out with enough room to unload the truck. Clean and secure.

Évaluation :

5

Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.

Évaluation :

5

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

Évaluation :

5

Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.

Évaluation :

5

Excellent customer service with happy and friendly people.

Évaluation :

5

Quick service! Friendly and knowledgeable! Would recommend. :)

Évaluation :

5

Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.

Évaluation :

5

The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn't leave anything out. Thank you, my experience was PERFECT.

Évaluation :

5

Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2 000 mile journey and were ragged and they were just fantastic.

Évaluation :

5

Very helpful staff.