Évaluations des clients U-Haul Moving & Storage at Automall

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Automall

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Edward W. le

Évaluation :

Do not send me a text about a trailer needing to be dropped off, when I have dropped it off two days early. If u-hual has had the trailer for over 24 hours, make sure the trailer is checked in, and the customer gets credit for returning the equipment, If your store hours are 7 AM to 7 PM have an answer machine, answer your phone, and/or something of that nature. Again, do not send a customer a text in error, when they have done their part. Edward Washington 520.255.9208 washdog2001@yahoo.com

JOHN K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patty C. le

Évaluation :

The Call Center staff are not given enough information to complete questions about the locations availability/and length of time it takes to do installs. All staff at center were very polite.

Adrian M. le

Évaluation :

Le client n'a pas laissé de commentaire.

linda S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aletha K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diana H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leticia A. le

Évaluation :

Love the staff. Wonderful people. Great hearts. Thank you for taking the time to find wonderful people.

dave H. le

Évaluation :

Employee Hal Diaz, I believe his name was. He threw a temper tantrum when I pulled in after 17 hours on the road and about ready to pay $929 for 3 days of van rental. I did not argue with him, and yes, there were some leaves in the back. But to treat a well paying customer (or anyone for that manner) was outrageous. I was about to use their services up to 5 times a yr for my new business, but now Penske gets it. As a former Green Beret War vet it was very hard to keep my cool. This is the way I can vent. I don't write reviews, but that was very very poor customer service. Bad day I hope, but jeez the day was just starting for him. What a big baby.

Daniel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ADAM K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cristin C. le

Évaluation :

They were nice enough, but throw a wrench in the works and I'm sure they would grind to a halt. I will never recommend uhaul, infact I will do the opposite and help my friends find a local moving company or some other alternative.

Thomas L. le

Évaluation :

Danny Jason Carl were all rock stars one help me check out the equipment one help me with storage and one health check in the end thanks

Jeff A. le

Évaluation :

Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2,000 mile journey and were ragged and they were just fantastic.

Brandon S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joel H. le

Évaluation :

I use this location regularly and have always had great service and quality vehicles. Highly recommend.

Ardeth H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robin H. le

Évaluation :

1 person working on a Saturday. Inconvenient, long wait both on the pick up and drop off.

Anthony K. le

Évaluation :

Very helpful staff.

John G. le

Évaluation :

Staff was excellent . . . respectful and helpful. However, the computer system was running very slowly on the Saturday morning when I picked up a trailer I had reserved, and the location manager had to use an old system version to complete my rental. This took much longer (~ 30 min). The manager was very calm and respectful and apologetic throughout the experience.

STEVE L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dimitris V. le

Évaluation :

Hal is an exceptional general manager. I had a 26-foot truck with an auto transport hooked up and a car that sits real low. I was concerned the rear bumper would hit the surface on unloading. Immediately he thought a clever way to prevent this from happening and executed as well. He backed up the truck a down slope so that the rear bumper of my car would parallel to the surface when coming down off of the auto transport, then he also put wooden bars for further support. It all went well and I'm very grateful! Both Hal and Karl were friendly and very helpful and I'm highly appreciative. The whole thing of unhooking the auto transport was a breeze. A few hours later after my move was completed, I returned the truck, as well. That was very quick, as well. Very good people and location, as well. Thank you!

Kathy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peggy O. le

Évaluation :

Le client n'a pas laissé de commentaire.

John M. le

Évaluation :

Le client n'a pas laissé de commentaire.

moe A. le

Évaluation :

drove the car for 42 mile and fuel coast was 12.2 gallon to fill the tank after bring to they attention they refer me to contract .... just not right that means the tank was not full at time which i had a pic of it do the mat 42 mile / 12.2 =3.4 per gallon !!!!

Mary C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Iman G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victor B. le

Évaluation :

I really can’t think of anything you could do differently. I was on site about 5 minutes and was treated very well and sent on my way in a very expedient and friendly manner. When I returned the vehicle again I was there less then 5 minutes. Very easy and friendly procedure.

Thomas G. le

Évaluation :

I got a text 16hrs before the trailer was due stating that I needed to return the trailer. It was off putting and a hassle because I had to call and explain my 24hr Rental. Could have been avoided if the status wasn’t put in that it was a 10pm same day return. Oversight on the employee and inconvenience for the customer.

Ken S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Boguslaw J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Byron B. le

Évaluation :

This location keeps charging our charge card. We have a certificate from U-Haul that this location knows about and knows should be used. It seems there is problem with staff there resisting our using it. It takes a lot of staff time on both ends to clean it up. I am very disappointed that this keeps happening.

SHAWNA K. le

Évaluation :

If I make a reservation, it shouldn't take over 10 minutes to be helped by people that obviously seem like they don't want to be there. And maybe your equipment needs updating if it is unable to scan ids.

claudia R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jim S. le

Évaluation :

Hal Diaz did an amazing job. Other businesses could learn a lot about customer service from him.

Chris O. le

Évaluation :

You charge customers crazy amount if they return the truck without the right amount of gas. However you refused to refund gas cost if a customer mistaken fill up the tank instead of returning it half tank.

Rachelle G. le

Évaluation :

Helpful, friendly staff

Erick O. le

Évaluation :

General manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.

Gloria S. le

Évaluation :

All associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.

johan k. le

Évaluation :

We have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.

SUSAN S. le

Évaluation :

☺️

Richard N. le

Évaluation :

Would recommend to all!

Manuel M. le

Évaluation :

Very helpfull staff. Thank You! God bless!

Paul W. le

Évaluation :

This was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-Haul

Alice Y. le

Évaluation :

I made on- way reservation on short notice and was able to get a 15’ van which was perfect for my needs. Both the original phone agent and location agent were very helpful!

Robert B. le

Évaluation :

Great service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!

Mitchell R. le

Évaluation :

Outstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!

Patsy b. le

Évaluation :

Awsome

marsha f. le

Évaluation :

Fantastic facility & staff!

Glenn L. le

Évaluation :

The general manager, Hall, always provides exceptional customer service and it's great appreciated!

Theresa J. le

Évaluation :

Everything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.

Kevin T. le

Évaluation :

The only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.

frank c. le

Évaluation :

The only problem I had was the company I used to unload my items into the storage room. They are recommended by UH and were several hours late for my appointment.

Kenneth G. le

Évaluation :

Thank you for all your help.

Clayton B. le

Évaluation :

friendly and courteous staff

Katrina F. le

Évaluation :

The manager set me up with a nice uhaul storage unit. He was also helpful with my ubox. So far, I have had a good experience.

Stacy B. le

Évaluation :

I will be using this location again as my daughter goes to U of A

Hao Z. le

Évaluation :

The overall performance of U-Haul Moving is great. But a leg on my TV stand was broken during the moving.

Cynthia S. le

Évaluation :

The team at the Automall UHaul were super helpful! Would highly recommend using the UBoxes as a flexible and cost effective way to move!

Michele M. le

Évaluation :

Best experience so far

Nicholas I. le

Évaluation :

Possibly the worst customer experiences Ive had. employees were not trained, manager went home to "pick up the kids" leaving the trainee behind to finish. - she did not! 2 days locked out of my unit.

Sheila M. le

Évaluation :

I am disappointed that when you call in you do not speak to anyone at the actual facility where your storage is. They billed my credit card after I quit. Still not corrected.

Erin H. le

Évaluation :

My UBox was never shipped and by the time it allegedly arrives we will have waited a month to get it. I was promised a refund but this hasn't happened, and in the meantime have been charged $90 more.