Le client n'a pas laissé de commentaire.saleh N.
Customer Reviews for U-Haul Moving & Storage at Automall
Pour nous contacter
Tucson, AZ 85705
(S Of River Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Originally when I came in I was really impressed with the worker who helped me find stuff and even called another store that had a specific thing I was looking for so for that customer service 10/10. However I was disappointed when we returned the vehicle and were told we were due for additional mileage charge even tho the gas tank line matched up where we started, saying we did 50 miles when we actually did 18. It was dual ownership in that I didn't check the mileage noted before we started and just blindly trusted that it was accurate. The manager was able to finally adjust it for 24 miles which was still over what we went but nice of them to do. It left a sour taste with using uhal moving forward. I know I will always check my mileage now but it ended up costing close to 80 bucks with the gas paid for an in town use for only 5 hours and short distance. Very different than the advertised 29,95 after all the charges it seems other companies have more affordable option. The uhal mileage chart seems silly like double charting you for mileage and having to refill tank better deal when you return to different cities with unlimited milage. Might think twice before using uhal again.NINA A.
Le client n'a pas laissé de commentaire.BERT M.
Le client n'a pas laissé de commentaire.ROCO B.
Clean windshields should be mandatory Everything with this rental was superior except the dirty windshield on the truck. It obstructs clear vision during daylight hours and is even worse at nightMONTY C.
Le client n'a pas laissé de commentaire.robin N.
Le client n'a pas laissé de commentaire.Lucia B.
I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.Edwin W. | Premières impressions
This location went above & beyond for my family & I...we went to the Benson hHighway location closer to my home & was service there was poor...had to come to this location & Hal Diaz & Amanda Kindle were more than helpful, they did everything they could to help us & give us exactly what we needed...I will be going back to this location from here on...their cudtomer service was not only professional, courteous, understanding & so kind!!! I can't express how much Hal & Amanda were exactly the kind of people/employees what we need in this world!! Thank u Hal Diaz & Amanda Kindle..GEORGINIA R.
Great staff, great attitudesMark D.
The manager of this location and the girl who assisted us were fabulous! However, I still have not received my receipt that I asked to be emailed to me.Julie M.
Hal and the team always do right by us. Thanks so much for the world class service. We will keep giving you business!Stephen D.
Le client n'a pas laissé de commentaire.KENNETH S.
It took no time at all to do the return.BRIAN V.
Le client n'a pas laissé de commentaire.Jeremy P.
The process was great.Garrett W.
Le client n'a pas laissé de commentaire.RICKY A.
Wonderful and speedy customer service at the oracle & automall drive location. Raquel was new and the guy training her was so patient, kind and gave her compliments while also giving us all the information we needed. Nobody sat down or stood in one spot for long periods of time, everyone was busy doing something ðŸ˜Š thank you!!SARAH O.
The lady that did the scheduling did not seem very comfortable and depended on the manager more than not. Giving me the impression that my needs were secondary.I ended up addressing her scheduling rather than my own. Also, at first was given one price and at the end was given another;;T'was to my advantage. Nevertheless,I would return and rent again.DON P.
Make sure tires are in good shape and can e replaced in less than 5 hoursStanley R.
The staff was very friendly even though they were busy. They were efficient, made a good recommendation, and courteous. Better experience than a different location.BRYAN P.
The entire staff was very professional, courteous and prompt. I was truly impressed. Some keys (not mine) were found in my rental vehicle following its return and one of the staff called me almost immediately to ask if I was missing a set. This is excellent service.KIRK S.
Le client n'a pas laissé de commentaire.Matt H.
Uhaul was filthy and the rep. named Damien forgot to put the dolly and hand truck I rented in the trailer. I could not drive all the way back to Uhaul to pick them up and had to do an intense move without them, hurting my back and being in intense pain throughout a cross country move. Very unhappy with this location, mistake after mistake since I began using them back in January for multiple moves and hitch installation.ASHLI F.
I have no issues with this location. I had a reservation at the Ina Road location, but had to come here because Ina Road didn't have my vehicle when I showed up. No call in advance, and no compensation despite U-hauls 50 $reservation guarantee. Will take this up with corporate.MARK C.
Le client n'a pas laissé de commentaire.Terry M.
Le client n'a pas laissé de commentaire.BERNADETTE O.
Le client n'a pas laissé de commentaire.Jason S.
Nothing - Daniel and his crew were AMAZING!THOMAS D.
Le client n'a pas laissé de commentaire.William W.
Horrible customer service.ANTONIO G.
David went above and beyond the call of duty to assist us with a concern. We rented a trailer for a move then noticed some lingering electrical issues with our vehicle. It sometimes takes a couple of times for the engine to start, which did not happen prior to the trailer rental. After we explained our concern, David immediately offered to check out our vehicle, testing the brake light/turn signal wiring that connected to the trailer and going as far as to clean the battery terminals under the hood and suggesting that we replace these or the battery ground wiring to see if that resolves the issue. We had already seen a mechanic who said our vehicle passed the battery, starter, and alternator checks. We appreciate David's excellent customer service skills and genuine concern. He really helped to brighten our day!TAKWEN K.
Very helpful staff and nice facilitiesRonald C. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.JEREMIAH F.
Horrible service, broken truck and I was over charged. I even told the rep that I was over charged but he didn't care. Horrible service!!!!DMITRIY A.
Very fast and efficient service. Easy in and out. Staff was friendly and quick. Good place to rent or drop off.Philip J.
Le client n'a pas laissé de commentaire.KATHRYN D.
Le client n'a pas laissé de commentaire.GUILLERMO H.
Le client n'a pas laissé de commentaire.VIRGINIA I.
I would recommend U-HAUL get additional heavy duty trailers with a 6-foot gate. There is only one in Tucson and it is pretty beat-up.FRANCIS W.
Le client n'a pas laissé de commentaire.JOSEPH L.
To show the customer the picture on screen of the item they are renting,to make sure fits with the rental done on line. Staff were kind and helpful over the phone and at the counter. Staff who work at Oracle location are Great! they helped me with the equipment I needed.I will rent again and I will recommend to family & friends.MARIA G.
Le client n'a pas laissé de commentaire.Cynthia C.
Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!Chad C. | Expérience générale
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Emily P. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.DON C.
Muy atentosromeo P.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.KATHLEEN K.
Keep reservations made. At the time promised. Make sure tires on unit not out dated. My trailer had brand new tire one side 10 year tire other side. Guess what happened to the 10 year old. Failed. Cost my an extra day to complete work. You guys stilled charged for extra day due to your equipment failure neglectJAMES L.
Le client n'a pas laissé de commentaire.Emily S.
AucunJason L. | Premières impressions
More workersDOMINIC I.
Le client n'a pas laissé de commentaire.AMANDA A.
Le client n'a pas laissé de commentaire.David V.
Every CSR I came into contact with was very friendly and made the whole experience easy and quickRachelle R. | Expérience générale
Was told it had a full tank. Forgot to take picture showing it was 7/8 ish full. Wound up paying 30 $for gas when it shoulda have been closer to half. No way I used over 9 gallons to drive 11 miles. The guy checking the van in then acted like he did me a favor refunding me the dolly rentals I never got.Kyle T.
Great serviceMICHAEL S.
Donna was great. Found a trailer Close to me after having difficulty initially finding one. She gave us a discount due to the inconvenience. Awesome job Donna!Michael C.
Everything went great the clerk help me out therally and help explain how to work the car dolly..JUAN C.
Le client n'a pas laissé de commentaire.MAUREEN W.
Le client n'a pas laissé de commentaire.ROSIE S.
Le client n'a pas laissé de commentaire.Jessica G.
Good fast friendly service.HERNAN G.
I think everything is well taken care of!!Russ A.
Le client n'a pas laissé de commentaire.RYAN V.
I told the guys about the troubles I had and they didn't seem to care. I wanted to make sure the next renter doesn't experience the trouble I had with the tail light or the ramp spring.Todd C.
Le client n'a pas laissé de commentaire.MARY ISABEL A.
Le client n'a pas laissé de commentaire.STACEY S.
Le client n'a pas laissé de commentaire.Valeria M.
Reserved equipment not availableStephen V.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.roger b. | Expérience générale
Le client n'a pas laissé de commentaire.Yaser M.
Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.Storm H. | Expérience générale
The rental counter people were fast, friendly and professional. But please clean out the hair and sticky dried liquid in the cup holders and fill the tank in the truck before you rent it. A quarter tank doesn't get you very far in a 20 foot truck. By the way. We had to pick up the car trailer at a different U-Haul location on east Speedway. The worst customer service I've had at a Tucson corporate U-Haul location in 40 years.Storm H.
Le client n'a pas laissé de commentaire.Kathy H.
Le client n'a pas laissé de commentaire.VINCENT R.
Le client n'a pas laissé de commentaire.JACQUELINE G.
Long wait at counter. After that SUPERB,,,SCOTT H.
Le client n'a pas laissé de commentaire.Donald F.
David is doing a great job and always takes great care of his clients.LEONARDO L.
Le client n'a pas laissé de commentaire.Malcolm H.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.CONOR H.
Our experience at this location was good - the pickup process was easy and efficient, and our equipment was ready to go and in good condition. However, it was frustrating that we made a reservation for another location, only to have it moved to this one with no explanation. We specifically picked the location that we did because it was close to our house and made it easy to get to our destination with a trailer. The new location was twice as far away and much harder to get to and from with a trailer in tow. While we have no complaints about the service we received at this location, we weren't pleased to have our reservation moved unexpectedly.Michael R.
Very organized - everything was ready for me. Professionally handled. I'd recommend this uhaul to anyone.LAURA V.
Employee I worked with checking in and checking out was on point. But Move the cashier area away from restroom.Corey M.
Fast and friendly trailer return. However, I was told I would receive an email receipt of the charges but I have not. All I received was this survey...Robert M.
Hal was top notch as service agentTIMOTHY R.
The customer service was Excellent. Both of the gents that helped me were courteous and kind. They made the experience very sorry free.JANE J.
Everything was great!MICHAEL C.
Le client n'a pas laissé de commentaire.Dennis S.
The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya 15 $. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For 15 $?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent 1 400 $on a 15' truck (plus another 450 $in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.Michael G. | Premières impressions
This location was clean , BUT, wasn't very inviting. Kind of looked like a slum area.Joseph G.
Le client n'a pas laissé de commentaire.VALERIE C.
We are in covid times and a good cleaning between rentals is expected. Seats, door, steering wheel and arm rests were dirty. I wiped them down with several disinfectant wipes and they were brown when I was finished. That was the only disappointing part of this experience.VICTORIA W.
Have the reserved vehicle ready for customer when promised! I had to wait almost 2 hours and ended up getting a larger than needed vehicle (26 ft truck) that had terrible gas mileage and cost me an extra 60 $in fuel. The vehicle only got & mpg instead of 10 mpg for a 550 mile trip. I had reserved a 20 ft truck which was not available last minute. I think I should be refunded the extra fuel costs for a truck that I didnt reserveVINCENZO N.
Le client n'a pas laissé de commentaire.PETER M.
Le client n'a pas laissé de commentaire.CLAUDIA L.
Each employee was extremely helpful, kind and patient!Kathleen M.
When I reserved the trailer online it stated that someone would call me to confirm the location I had reserved the trailer at actually had the trailer. No one called, so I showed up at the time of my appointment...that I had confirmed online and uploaded my driver's license, etc. The site did not have the trailer and the attendant was less than helpful in trying to figure out where I could actually pick one up. I called the 800 number and the lady was very polite and helpful. She transferred me to the appropriate group that could help me...and no one ever picked up...and it finally just hung up on me. I finally was able to pick up a trailer at this location 2 hours after the time of my original appointment.Daniel H.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.CHESTER F.
Le client n'a pas laissé de commentaire.Heidi G. | Expérience générale
Le client n'a pas laissé de commentaire.Frances S. | Expérience générale
Le client n'a pas laissé de commentaire.carrie o. | Premières impressions
Move out date was April 1st not the 3rd.Timothy H. | Expérience générale
Hal Diaz was very helpful with our storage needs.pam b. | Expérience générale
Le client n'a pas laissé de commentaire.MARJORIE R. | Expérience générale
Le client n'a pas laissé de commentaire.JONATHAN G. | Premières impressions
Le client n'a pas laissé de commentaire.Anita S. | Premières impressions
Le client n'a pas laissé de commentaire.Luanne K. | Expérience générale
Le client n'a pas laissé de commentaire.monte w. | Expérience générale
Le client n'a pas laissé de commentaire.sam b. | Expérience générale
The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.DENISE T. | Expérience générale
The convenience of having a storage unit available when the rented U-Haul arrived to store items made my dayLoretta B. | Expérience générale
Le client n'a pas laissé de commentaire.Andreise R. | Expérience générale
A great place to know and use.Loretta B. | Premières impressions
Le client n'a pas laissé de commentaire.Hasan A. | Expérience générale
The staff was friendly, knowledgeable, and accommodating. I feel like I'm now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.James B. | Premières impressions
would like for the exit gate to automatically open rather than having to key out.Robert m. | Premières impressions
Le client n'a pas laissé de commentaire.meghan q. | Expérience générale
Hal and his team always provide excellent customer service and support.Glenn L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.Richard B. | Expérience générale
Staff very helpful - great experience!Michael M. | Premières impressions
The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.Martin N. | Premières impressions
Merci!Rob F. | Expérience générale
Staff was courteous at all times and helpful when needed.Lee S. | Expérience générale
Le client n'a pas laissé de commentaire.Edward M. | Expérience générale
I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that's closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emailsNick D. | Expérience générale
Le client n'a pas laissé de commentaire.Lionel S. | Premières impressions
Excellent serviceLee S. | Premières impressions
They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issuesAlicia W. | Premières impressions
I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank youCatherine T. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLOT G. | Expérience générale
Le client n'a pas laissé de commentaire.RUTHANN B. | Expérience générale
I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12,7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.chris k. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff A. | Expérience générale
Le client n'a pas laissé de commentaire.Brandi S. | Premières impressions
Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!Rhonda K. | Premières impressions
Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.Merry B. | Expérience générale
I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.Paul B. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia L. | Expérience générale
Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).Rachelle G. | Expérience générale
The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!Justin Z. | Expérience générale
Easy to get in and out with enough room to unload the truck. Clean and secure.Donald S. | Expérience générale
Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.Carlos F. | Expérience générale
Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.rosemary c. | Premières impressions
Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.Loren T. | Premières impressions
Excellent customer service with happy and friendly people.Melody P. | Premières impressions
Quick service! Friendly and knowledgeable! Would recommend. :)Patricia L. | Premières impressions
Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.Rosemary C. | Expérience générale
The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn't leave anything out. Thank you, my experience was PERFECT.Rosemary C. | Premières impressions
Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2 000 mile journey and were ragged and they were just fantastic.Jeff A. | Premières impressions
Very helpful staff.Anthony K. | Premières impressions
Helpful, friendly staffRachelle G. | Premières impressions
General manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.Erick O. | Expérience générale
All associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.Gloria S. | Premières impressions
We have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.johan k. | Premières impressions
☺️SUSAN S. | Expérience générale
Would recommend to all!Richard N. | Expérience générale
Very helpfull staff. Thank You! God bless!Manuel M. | Premières impressions
This was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-HaulPaul W. | Expérience générale
I made on- way reservation on short notice and was able to get a 15' van which was perfect for my needs. Both the original phone agent and location agent were very helpful!Alice Y. | Premières impressions
Great service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!Robert B. | Expérience générale
Outstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!Mitchell R. | Premières impressions
AwsomePatsy b. | Premières impressions
Fantastic facility & staff!marsha f. | Expérience générale
The general manager, Hall, always provides exceptional customer service and it's great appreciated!Glenn L. | Réservation
Everything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.Theresa J. | Expérience générale
The only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.Kevin T. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!