Customer Reviews for U-Haul Moving & Storage at Automall

6853 évaluations

4655 N Oracle Rd   Tucson, AZ 85705
(S Of River Rd)

(520) 575-5373

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5373

4655 N Oracle Rd
Tucson, AZ 85705
(S Of River Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Savannah O.  |  Expérience générale 
Évaluation :
5

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Edwin W.  |  Premières impressions 
Évaluation :
5

Very helpful staff and nice facilities

Ronald C.  |  Premières impressions 
Évaluation :
5

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Chad C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily P.  |  Expérience générale 
Évaluation :
5

Aucun

Jason L.  |  Premières impressions 
Évaluation :
5

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Rachelle R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger b.  |  Expérience générale 
Évaluation :
5

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Storm H.  |  Expérience générale 
Évaluation :
2

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya 15 $. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For 15 $?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent 1 400 $on a 15' truck (plus another 450 $in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Michael G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie o.  |  Premières impressions 
Évaluation :
4

Move out date was April 1st not the 3rd.

Timothy H.  |  Expérience générale 
Évaluation :
5

Hal Diaz was very helpful with our storage needs.

pam b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARJORIE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luanne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monte w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sam b.  |  Expérience générale 
Évaluation :
2

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

DENISE T.  |  Expérience générale 
Évaluation :
5

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Loretta B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andreise R.  |  Expérience générale 
Évaluation :
5

A great place to know and use.

Loretta B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hasan A.  |  Expérience générale 
Évaluation :
5

The staff was friendly, knowledgeable, and accommodating. I feel like I'm now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

James B.  |  Premières impressions 
Évaluation :
5

would like for the exit gate to automatically open rather than having to key out.

Robert m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meghan q.  |  Expérience générale 
Évaluation :
5

Hal and his team always provide excellent customer service and support.

Glenn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Richard B.  |  Expérience générale 
Évaluation :
5

Staff very helpful - great experience!

Michael M.  |  Premières impressions 
Évaluation :
5

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Martin N.  |  Premières impressions 
Évaluation :
5

Merci!

Rob F.  |  Expérience générale 
Évaluation :
5

Staff was courteous at all times and helpful when needed.

Lee S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward M.  |  Expérience générale 
Évaluation :
1

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that's closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Nick D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel S.  |  Premières impressions 
Évaluation :
5

Excellent service

Lee S.  |  Premières impressions 
Évaluation :
1

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Alicia W.  |  Premières impressions 
Évaluation :
5

I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you

Catherine T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOT G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTHANN B.  |  Expérience générale 
Évaluation :
5

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12,7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

chris k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi S.  |  Premières impressions 
Évaluation :
5

Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!

Rhonda K.  |  Premières impressions 
Évaluation :
5

Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.

Merry B.  |  Expérience générale 
Évaluation :
5

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Paul B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia L.  |  Expérience générale 
Évaluation :
5

Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).

Rachelle G.  |  Expérience générale 
Évaluation :
5

The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!

Justin Z.  |  Expérience générale 
Évaluation :
5

Easy to get in and out with enough room to unload the truck. Clean and secure.

Donald S.  |  Expérience générale 
Évaluation :
5

Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.

Carlos F.  |  Expérience générale 
Évaluation :
5

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

rosemary c.  |  Premières impressions 
Évaluation :
5

Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.

Loren T.  |  Premières impressions 
Évaluation :
5

Excellent customer service with happy and friendly people.

Melody P.  |  Premières impressions 
Évaluation :
5

Quick service! Friendly and knowledgeable! Would recommend. :)

Patricia L.  |  Premières impressions 
Évaluation :
5

Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.

Rosemary C.  |  Expérience générale 
Évaluation :
5

The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn't leave anything out. Thank you, my experience was PERFECT.

Rosemary C.  |  Premières impressions 
Évaluation :
5

Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2 000 mile journey and were ragged and they were just fantastic.

Jeff A.  |  Premières impressions 
Évaluation :
5

Very helpful staff.

Anthony K.  |  Premières impressions 
Évaluation :
5

Helpful, friendly staff

Rachelle G.  |  Premières impressions 
Évaluation :
5

Very helpfull staff. Thank You! God bless!

Manuel M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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