Customer Reviews for U-Haul Moving & Storage at Automall

7 092 évaluations

4655 N Oracle Rd   Tucson, AZ 85705
(S Of River Rd)

(520) 575-5373

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(520) 575-5373

4655 N Oracle Rd
Tucson, AZ 85705
(S Of River Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Great service.

Stephen D. 
Évaluation :
5

You guys are awesome. We will be back soon!

Stephen D. 
Évaluation :
2

Waited for awhile without being helped by the new employees behind the counter. I had to wash the windows and mirrors and the truck after picking it up as the level of dirt on them made it difficult to see. I am also not sure I was ever given the right number of furniture pads from the start. Overall customer service experience at this location was not great.

Joseph M. 
Évaluation :
2

I made sure that vehicle is full gas and returned so unlike other times we don't have an argument over gas but again they billed me 20 $for gas while I had got the truck with lower gas level then full... I'll sure go there and follow up with them.... this is ridiculous

MEHRDAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICKY P. 
Évaluation :
5

Great staff and management. They were extremely helpful and knowledgeable.

JASON J. 
Évaluation :
5

Been coming here for years, nicest people all around. Always accommodating with all our moving needs.

JESSE C. 
Évaluation :
5

Hal and his staff were amazing! Everyone was attentive and willing to help out! I will no only go to this location for my rental needs.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

When calling the 800 # they had me picking it up on Grant & this qas closer. Luckily could change

trina P. 
Évaluation :
5

Howell the general manager was awesome. My reservation ended being at anther location. The owner there me that he only fixes trucks and sent me to Howell.

JAMIE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA E. 
Évaluation :
4

Great location as long as you don't mind dealing with the attitudes of the people your returning equipment to in the back.

MICHAEL B. 
Évaluation :
1

Bad service. The crew on duty when I picked up the truck were great. When I returned the truck the employee that took the keys did everything possible to charge a cleaning fee. His argument " You hosed down the interior of the truck. You only had to sweep it " and " there is dust on the floor of the driver side " I also had to correct him on the one hour leeway for returns when I offered to take back the truck and clean the dust. H wanted to charge the and extra hour. Also the customer service skills of the guy in charge at that moment was very unprofessional . I was charged a 200 $cleaning fee.

EDWIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
4

Charge less on milage. Charge less on gas refills.

JOHN L. 
Évaluation :
1

I showed up to drop off a truck and an auto transport and it seemed like no one knew what was going on and I waited About an hour until I finally just left the keys in the truck and went home. Couldn't get help to drop off equipment.

ABDULLAH C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GARRETT A. 
Évaluation :
1

Was told they didn't have my truck. Untrained and confused staff. Finally got a truck that was deadlined due to minor body dam age. Badly bug spattered windshield and only 1/4 tank of gas. Will never go to this location again!!!!

RODERICK S. 
Évaluation :
1

I booked online, and had never used the mobile way of booking a U-Haul before. I followed all the steps that the app told me too, I got to the part where it told me “to skip the line and go up front and get the keys” I did that. I was told to go to the spot where the mobile pick up was on the other side of the counter. I did and was waiting there not knowing what was going on. Some U-Haul employee not sure of the name appeared to have identified as a male. Kept telling my spouse and I to go to where the sign was. We were standing right in front of the sign and he kept pointing to the sign, like we couldn't read. Almost like we had a disorder. Which is rude. He did this about 3 times . Then he finally said someone will get you the keys, then he finally asked to see my phone and got the keys himself. My question is why couldn't that have been done in the first place? Versus trying to belittle us, and waste everyone's time ? The outcome was still the same. Moving forward I don't think I'll use the mobile electronic way to reserve U-Hauls, I'll just stick to the in person way instead. Less headache, confusion, and hard feelings. I'll probably also use a different location as well.

Cody O. 
Évaluation :
2

I choose 14$ insurance, but they charge me 28$. The rent rate is 19.95, but it charges me 39.90. The rate is 19,95/day isn't it? I just return late for 30minutes and it charges me another day cost?

CHENGBIN X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
4

The person that helped get the trailer going on pickup was great!

JOHN P. 
Évaluation :
5

The service was great! And employers very nice! Thankyou again! Glenn C lark....😁

GLENN C. 
Évaluation :
5

Even though I was angry and there were misunderstandings with things that the pick up office didn't do, the person helping to fix the gas discrepancy and tried to figure out the discount issue, was supper nice and helpful as much as possible. The discount issue was not resolved, so I called customer service (which I had done previously more than once) and they said that my reservation was split in, so that the discount was the cost of the trailer that that would be reflected on my account. I didn't get anything back. I called again on Monday 11/15/2021, did a report that was sent to a manager and I sill haven't heard from anyone. I will be calling again and again until they fix this.

EVA O. 
Évaluation :
5

You guys are great! Staff at the Auto Mall location were very helpful and friendly!

Anthony R. 
Évaluation :
3

Have equipment ready , better attitude

Alton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN M. 
Évaluation :
2

Experience wasn't as good as before Condition of truck and knowledgeable with equipment and contracts explanation Pay for what you get

THOMAS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD J. 
Évaluation :
5

The Tucson team understood my needs immediately and went the extra mile to get me down the road quickly and with the right equipment.

JOSE O. 
Évaluation :
5

Staff friendly and courteous as always. I always use this location.

Eric L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Quick and easy to unload the trailer.

KEVIN S. 
Évaluation :
5

This facility is TOTALLY excellent!

PATRICK S. 
Évaluation :
5

I drive miles out of my way to rent trailers from the Auto Mall U-Haul location due to the exceptional service I always receive. The manager of this location is solid and I always appreciate how quickly I can pick up and drop off rentals. I'll be back again. No sense in renting elsewhere even if it's closer. This is how a U-Haul experience should be. Thanks Auto Mall team!

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLYN H. 
Évaluation :
1

Did not have all the equipment for my reservation. I ordered a mattress cover at the time of reservation, paid for it online, and had to pay a second time in person because no one was able to locate a record of the purchase, even though I had email confirmation on hand. My reservation was scheduled for a 9am pick up but was not able to leave the location until 10am. With regards to all of the points made above, I'm not sure what the point of making a reservation is if you have to remind staff of everything you need, wait for those things to be collected for you (and apparently not even being able to provide everything you reserved), and being charged multiple times for items purchased online with the reservation.

DAVID A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nelson M. 
Évaluation :
5

The air-conditioning kept cutting out

VINCENT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONJA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VIATCHESLAV P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E. 
Évaluation :
5

Thanks guys. We appreciate the service and reliable equipment!

Stephen D. 
Évaluation :
5

All conditions are acceptable; If the customer agrees to them, you can't do more except lower your prices. Everything was in order and very convenient. Merci.

JOSEPH A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
4

The manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!

Erik V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NEIL C. 
Évaluation :
5

same person helped me give back a trailer and on this review a 10ft truck. I failed to get the name, but super helpful beyond the uhaul transaction. asked about "me" vs only the equipment. Congratulations! this is "customer" service..

LOUIS S. 
Évaluation :
5

Didn't catch the gentleman's name,but I can assure you his customer service was great! Was met with a smile.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

Understaffed and customers waiting in line.

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT I. 
Évaluation :
5

Nice people very respectful helpful. Very pleased

Albert I. 
Évaluation :
5

Service was slow at the store, but the process and truck were great.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla M. 
Évaluation :
4

When I was in renting the dolly the manager was repremanding another worker and I feel that should have been a pull aside not in front of the customer thing.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maria V.  |  Expérience générale 
Évaluation :
5

Great service, as always. Thanks. -Andrew, Joseph & the Strong Brothers Moving team

Stephen D. 
Évaluation :
2

Call center told me there was plenty of pickup trucks available. When I arrived at the store less than 30 minutes later I was told none were available in the entire city. Had to rent a cargo van instead that was covered in tire rub and not cleaned before the rental

CHRISTOPHER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

The business owner Halberto Diaz went far from the call of duty to make sure the equipment ( transporter car trailer) was going to.make it safely to my destination. He tripled checked everything hands on. Really a knowledgeable, courteous professional.

ANDRES C. 
Évaluation :
5

Very well organized and friendly workers!!

MARY R. 
Évaluation :
5

Checkout very smooth (though a few more signs steering returns to back wouldn't hurt), it was also a notably great experience. Nothing but good things to say about the equipment and the process of renting and returning it, well done!

GEORGE J. 
Évaluation :
5

Hal, you and your team are awesome. Thanks for taking care of us, as usual! Best customer service around! -Joseph Strong Brothers Moving

STEPHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Improve the platform. There are issues with the platform but apparently U-Haul doesn't care about improving the user experience. The people on the ground are doing amazing. Please make sure the rest is getting addressed.

Miles E. 
Évaluation :
2

They do not return phone calls, access cards never worked

jamie n.  |  Expérience générale 
Évaluation :
5

The owner operator was especially courteous and helpful! Saturday mornings are TOUGH at a U Haul because that's when EVERYONE wants to rent something, but even though he had someone call in sick and he was short staffed, he was efficient and polite to every customer! Great job guys - I'll be back!

Thomas D. 
Évaluation :
5

More staff so that the wait is not so long.

Teresa C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessie D.  |  Expérience générale 
Évaluation :
5

Overall great experience

JUAN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
4

There was some waiting, but only 2 people working. The truck had 140,000+ miles and the shifter didn't always want to go in drive, but in the end it did everything I asked of it. The people were courteous there, and that put a positive on it.

ROBIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto S. 
Évaluation :
5

One stop rental,great help moving and storage!

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
2

Go to different Uhaul location and don't use truck share.

KEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO G. 
Évaluation :
5

Reall was awesomely

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRENCE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah J. 
Évaluation :
1

Don't set the odometer in kilometer so you can over charge people on miles. That bill went unpaid so when I went to rent again I had to pay that too. Never again Uhaul.

CEANNE A. 
Évaluation :
5

Great leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.

Dominic E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory J.  |  Expérience générale 
Évaluation :
5

Best prices in town for storage and convenient hours to access the storage

DAVID O.  |  Premières impressions 
Évaluation :
3

Not enough staff. It took a long time for someone to come around and help me.

GARY B. 
Évaluation :
5

none awesome customer service

ANA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTONIO G. 
Évaluation :
5

Fast, efficient, friendly.

Philip B. 
Évaluation :
1

Check the fuel line coming off the gas cap to make sure it's connected and not cut. Don't let a truck leave the lot. Also wash the windshield inside and out.

Joseph C. 
Évaluation :
5

The staff were very knowledgeable, thorough, friendly and helpful. A great experience before my long trip!!!

ARTHUR M. 
Évaluation :
5

Thanks for getting that other truck for us even after the miscommunication. You rock!

STEPHEN D. 
Évaluation :
5

Hal and his team have helped us so many times. So great to have management with actual customer service. Merci!

JUSTIN P. 
Évaluation :
3

we rented the truck 8 in the morning, we move a twin bedroom., and 2 hours later we return the truck, we put gasoline as a gift because we did not drive more than 10 miles. We paid 64 $and i was in shock. This was very expensive, we just move a twin bedroom from one apt complex to another. No more Uhauls in my life. Maria

JORGE C. 
Évaluation :
3

I have rented here many times and this time the truck was not swept out and the cabin dirty. In a pandemic you might want to take better precautions to protect people

TAMMY M. 
Évaluation :
4

Pest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn't sure how helpful it was.

Serafina K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denton N.  |  Premières impressions 
Évaluation :
5

Good value all around.

TERESA T.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Manager helped me and he was amazing

Terri B.  |  Premières impressions 
Évaluation :
5

(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.

Christina P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria V.  |  Premières impressions 
Évaluation :
5

Manager, Assistant and Staff were very accommodating.

shane n.  |  Premières impressions 
Évaluation :
5

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Edwin W.  |  Premières impressions 
Évaluation :
2

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya 15 $. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For 15 $?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent 1 400 $on a 15' truck (plus another 450 $in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Michael G.  |  Premières impressions 
Évaluation :
5

The staff was friendly, knowledgeable, and accommodating. I feel like I'm now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

James B.  |  Premières impressions 
Évaluation :
5

would like for the exit gate to automatically open rather than having to key out.

Robert m.  |  Premières impressions 
Évaluation :
5

Hal and his team always provide excellent customer service and support.

Glenn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi S.  |  Premières impressions 
Évaluation :
5

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

rosemary c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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