Customer Reviews for U-Haul Moving & Storage at Bardstown

9 312 évaluations

4128 Bardstown Rd   Louisville, KY 40218
(S Of Hikes Ln)

(502) 491-2660

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(502) 491-2660

4128 Bardstown Rd
Louisville, KY 40218
(S Of Hikes Ln)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Buena atención lo mejor es el horario de trabajo ya que muchos locales cierran más temprano

Jorge P 
Évaluation :
5

Return was. Simple and fast

Michael B 
Évaluation :
5

The Manager on duty was Excellent. The only suggestion I have is to tell customers to take a pic of gas gage so they know where it needs to be refilled.

Sharon S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skip L 
Évaluation :
3

We dropped off the truck after hours. We didn't realize that it needed to be parked around back, and that the drop box was around back also because we weren't told any return instructions. We didn't move the truck because it had been checked in with mileage, location, and gas recorded. We were walking around at night trying to find the drop box.

Jennifer F 
Évaluation :
5

Checkin time seemed excessive since most of the information requested was provided when I reserved the vehicle online. Otherwise, it was a great experience.

Chris S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janae H  |  Premières impressions 
Évaluation :
5

You’re doing great so far keep it like that

Lazaro R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren M 
Évaluation :
5

Associates for pick-up and drop off were most helpful and professional.

Christina D 
Évaluation :
5

The price is misleading after everything g was added I could have had the material delivered cheaper.

JEFFREY A 
Évaluation :
5

From the phone call to ask questions and make reservations to the in person pick up and return, I was treated as a valuable customer. I truly appreciated the patience and the understanding of my needs. They were very courteous and thorough.

Lucrueia V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skip L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel R 
Évaluation :
5

I would be a little more clear with the signage about where to drop off the truck after hours. The signage at the location said to park the truck in a line on the side of the building but it said specifically "during operating hours." Fortunately an employee came out and very helpfully told me that I could still park in this line of trucks after hours.

EVAN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M 
Évaluation :
5

Went above & beyond to assist me in pouring rain.

Vickie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir K 
Évaluation :
3

The bumpiest truck I have ever been in. It was like this when I picked it up empty and bounced me and the contents loaded.

scott c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NILMER M 
Évaluation :
5

Staff was present, pleasant, and helpful. Everything was quick and painless.

Daniel K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zach l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie W 
Évaluation :
5

I always go back to that location because the staff is phenomenal

Valethia W  |  Expérience générale 
Évaluation :
5

Pretty much self-serve, which I like. The final customer interaction was great.

Dennis D 
Évaluation :
2

Understaffed, hour long lines and reservations for equipment doesn’t matter because they won’t have what you need

Matthew S 
Évaluation :
5

Very prompt and professional for being short staffed. Though it was very busy they took care of everyone patiently and efficiently. Merci!

Mackenzie C 
Évaluation :
4

Rodney and Daniela took great care of me! Great customer service!

Taylor H 
Évaluation :
5

Good person who waited on me

Camae F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skip L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochell M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSHIBA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON S 
Évaluation :
5

Diana was so kind and made the process super easy and quick for me. I appreciated working with her she did an awesome job helping me!

Joy F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN S 
Évaluation :
3

My truck mirror on the drivers side was broken and the truck wouldn't accelerate. That truck should be taken out of rotation it was a VERY dangerous vehicle to drive.

Trunice S 
Évaluation :
4

I traveled 2 hours to pickup trailer at another location only to find it damaged and not available. Had to wait 3 hours for another trailer and added an hour drive time while waiting. When I got to this location there was 2 trailers there. One was there all this time. Was told it was in town trailer. This should have been rented to me and save me 4 hours. Not happy customer.

Brian G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel E 
Évaluation :
5

I completely forgot to close out my unit account when I moved but the staff was super helpful with closing it out for me and not charging me any fees! Thank you guys :)

Brianna A  |  Expérience générale 
Évaluation :
5

I was fine just need more workers

Deandre M 
Évaluation :
5

Every time me and my son come to this location. We are treated like a customer wishes to be treated every time we spend our money for a service. The very nice lady that assisted me was very professional, very friendly and a very hard worker. Excellent Customer Service!!!

MARGARET B 
Évaluation :
4

Need more customer servers people at the counter

REGINALD D 
Évaluation :
5

Just over all great customer service and the price was fair considering the economy.

Gary C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyluis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P 
Évaluation :
5

Employee was very responsive. He immediately helped us unload our car and got us on our way.

Stephen M 
Évaluation :
5

Please inform your customer if you change the schedule time of installation. Also be carefull with the handling of the cars, ours was returned with a ding on the second row drivers side.

Ryan V 
Évaluation :
3

Need more people working

Maria G 
Évaluation :
3

Internal compartments (cab and storage) dirty and not swept out

Alex M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valethia W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valethia W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha A 
Évaluation :
1

I had this reservation coordinated with movers booked through Uhaul. You changed the pickup time to an hour after the mover's arrival. After several phone calls to Uhaul we got that resolved but had to have a much larger truck than needed in a location farther than we wanted. After resolving the issue with the truck we arrived at the location to discover they were short staffed and it took nearly an hour to pick up the truck. They then asked us where we were returning the truck but the closest return location was 20 minutes from our destination rather than 5 minutes as originally booked. Returning the truck could only be done after hours and there should not be an additional fee for that. Stay open longer. The after hours return process required internet service in the middle of a storm. It was scary and the photo process was ridiculous. I will not use Uhaul again unless it is the only choice. The only good part of this transaction was the moving companies. Both were amazing and worked with us as UHaul caused problem after problem

Michael Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael l 
Évaluation :
2

Waited in the line for 40 minutes then was charged extra for keeping the uhal later. So it's ok for uhal to be late but you charge customers for being late. You need more help in this location

Antanette M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerry t 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john b 
Évaluation :
3

Truck had a loose driver side mirror that made it unsafe to drive. Mirror would move with the slightest bump on the road and needed to be readjusted constantly. At one point in was merging onto the highway and the mirror shifted and I could not see oncoming traffic until I reached my hand out the window to adjust the mirror.

Justin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
1

When I rented the U-Haul I was told that I was only going to be paying $84. I took the truck because he did not explain to me how it was going to work. I did not go over the allotted mileage and I also did not go over the allotted time, I return the vehicle an hour early and I'm still getting overcharged. The truck barely ran disgusting and I had to pay $118.

Ethan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario r 
Évaluation :
5

I have rented a motorcycle trailer from this location many times. I trust my bike on Uhaul equipment. The people at this store are efficient. They get me in and out in no time and get the trailer hooked up to my truck and I'm on my way. .

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy H 
Évaluation :
5

The Staff was very courteous and very helpful to me .

Anthony H  |  Expérience générale 
Évaluation :
4

Buying more van and pick up truck

CHARLES H 
Évaluation :
5

Rien

Patrick B 
Évaluation :
3

The tire light came on, then a message saying 'service tire monitor system.' I had never driven a U-Haul before. It was very concerning, driving on the expressway with a teen in the car, along with the furniture in the back. When I brought the U-Haul back, no one seemed concerned about it. An apology would have gone a long way. It was a stressful drive.

Marian G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFEREY R 
Évaluation :
3

Customer service I had a reservation went into modify it it didn’t go through but the fellas was argumentative didn’t like that especially to a female could’ve handled the situation better

MADAYA W 
Évaluation :
5

Equipment Question: the vehicle was clean but found to have a few issues. Exhaust system was loud Shifter had problems staying engaged in drive and difficulties locating Reverse, Mom's Attic roof leaked on passenger side box. All these items were brought to the attention of our check representative and noted. The vehicle was not returned to service and waiting for repairs. Our experience with the Bardstown Road was excellent. Everyone was Helpful and Very Nice.

John T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricki H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherin Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joey m 
Évaluation :
1

I was at the location for close to three hours and all while my 4 yr old was sitting on a nasty floor waiting, as patiently as a 4 yr old can, for us to get pur equipment. The representative redid our WHOLE request and didn't include everything, such as the roadside assistance, and did NOT even have me sign NOR review the order prior to completing it. The signature on the final paper is NOT mine and when I had questioned the total amount, as the only reason he even told me was because both my mom, who was paying for the equipment, and myself kept pressing him for a total. But when I told him it was different than the amount that I was give online, all he did was shrug his shoulders and just said "I don't know". Then he just continued on as if it was no big deal. Once the order was complete, it then took him OVER ONE HOUR to hook up the 26' box truck to the trailer, while my son continued to sit on this nasty floor and when I asked for a chair for him, I was told they didn't have any extras. But yet all the employees were sitting in chairs but couldn't give e a kid one to sit on. This was ABSOLUTELY THE WORST EXPERIENCE I have EVER HAD when it comes to renting from Uhaul. I would NEVER rent from this location again. Then once all was connected the representative just put the keys to the truck on his desk which I was standing at but didn't even say anything, just put them there and walked off as if I was supposed to know they were for me. I was standing there maybe 20 minutes before I asked another employee if those were the keys to my equipment to which they had to loom up and confirm and THEN I had to ask who could check me out for additional items I was purchasing from there. It was just a NIGHTMARE! I have rented from Uhaul probably a dozen or so times within the last 6 yrs and this has honestly been the worst experience I have ever had and I just couldn't believe the poor customer service both in store and even over the phone when I called about my contract agreement being all messed up. This company has truly gone downhill and it really is sad.

Hope S 
Évaluation :
2

Already called customer service and filed a ticket for the experience.

Brandon S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claude s 
Évaluation :
5

Just problem with parking lot. I was impressed with the quick transaction and the price. The fact that you don't charge hourly is very helpful. Thanks

Idah K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Braegy p 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen K 
Évaluation :
5

Nothing....I was really pleased with the help and the service.

kevin s 
Évaluation :
3

It was a good experience great customer service...

Kim W 
Évaluation :
5

Billy was very nice to work with, and got everything done in about 90 minutes!

Tracye C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duke W 
Évaluation :
5

The staff was great and very helpful!

Sharon H  |  Expérience générale 
Évaluation :
5

great service hooked up the rental trailer and checked to make sure everything was working before I pulled away

Larry K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
2

The woman that checked me out was rude and in the phone the entire time. Had her cell laying on the counter on speaker, at least get some headphones or something. I have used u hual for year, you have all of my contact information and copies of my drivers licenses, she made me provide two additional contacts and was just unpleasant to work with. Get off the phone while your asking me questions and save the smart ass comments for someone else. I've used this location for years with no issues. This was the worst customer service I've seen. The gentleman that help me hook up the trailer and took the pictures upon check out was the nicest person there. Really appreciate his help!

Jordan P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron C 
Évaluation :
1

They stole my money

Philip B 
Évaluation :
5

The staff was very helpful and and friendly.

Anthony H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chalana B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P  |  Expérience générale 
Évaluation :
5

The manager Dianne and her amazing staff were ALWAYS kind, patient, and extremely helpful. Great Job

Daytonyia W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cortez d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denisse O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazlyn K  |  Expérience générale 
Évaluation :
1

Staff at no reason for myself, to keep me on a leash and lock my until for some structure access to my own thing it's quite embarrassing and disrespectful

james k  |  Premières impressions 
Évaluation :
5

Love the peoples

Mo C  |  Expérience générale 
Évaluation :
4

I really like JP and Paige they are very helpful to me at all times even after hours

Bernita W  |  Expérience générale 
Évaluation :
5

JP is awesome 😎

MATTIE A  |  Expérience générale 
Évaluation :
5

I definitely would recommend U-Haul storage. Diana was pleasant to work with. Very knowledgeable very good at her job.

Darrell T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTINA B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jackie g  |  Expérience générale 
Évaluation :
1

Even after I paid my bill and made my balance $0.00. Uhaul still sold my personal possessions at auction and didn't tell me until a week later. No more business from me

Matt I  |  Expérience générale 
Évaluation :
5

This location is is the best Haul in Louisville with a great management team.

anthony e  |  Expérience générale 
Évaluation :
5

Great service

anthony e  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA A  |  Expérience générale 
Évaluation :
1

There were trucks parked in front of the unit and the office was already closed. Plus i got charged for a months rent when i called the location to cancel and had already removed out items and the lock!

amy c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F  |  Online Move In 
Évaluation :
3

My only issue was that I could never access my unit after business hours because it was always blocked by a truck. Even when I visited during business hours, it would sometimes take up to an hour to have someone move the truck blocking my unit so that I could access it. Towards the end of my stay, the phone lines to the office became rerouted to the automated system so it became even more difficult to get ahold of someone to move a truck. I planned on keeping my unit longer, but I couldn't keep being unable to access it at convenience like I could at other locations.

Ashley B  |  Expérience générale 
Évaluation :
5

Una instalación donde la atención el buen trato y el servicio hacen sentir que se encuentra en familia y donde la principal premisa es la ayuda y el buen trato al cliente. Quedo impactado del sentido de pertenencia de sus trabajadores a la empresa.

FRANCIS C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P  |  Premières impressions 
Évaluation :
3

They gave me a complimentary lock. That was amazing. Only problem I had was my storage has a hole in the side at the bottom. The office was closed when I scheduled to move in so I wasn't able to talk to anyone about it. It's pretty big and needs to be patched so that my things don't get water damaged. Office staff was gorgeous and very helpful, they need a raise!

BRECIE T  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dee f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty B  |  Expérience générale 
Évaluation :
5

The management was absolutely superb..

Carmen W  |  Expérience générale 
Évaluation :
5

Love the place

Jeremy m  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mabel D  |  Expérience générale 
Évaluation :
5

The store manager Diana and her staff are very helpful and respectful and goes above and beyond to make sure the customers are served with the best services possible.

damon l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee f  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jamesetta g  |  Expérience générale 
Évaluation :
5

It's a very busy place. May need to hire additional staff for "end of month" and weekends.

mike l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADE N  |  Premières impressions 
Évaluation :
5

This staff is awesome, congratulations to the new GM, she an AMAZING personality.

Daytonyia W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S  |  Premières impressions 
Évaluation :
5

Diane help me out she is the manager there she was professional thorough she knew exactly what she was doing. She handled my difficult situation I would work with her any day. Thank you from Natarsha Henderson

NATARSHA H  |  Expérience générale 
Évaluation :
5

Wonder team u have

Carmen W  |  Premières impressions 
Évaluation :
5

All is well

VINCREDUS T  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Quinesha B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique M  |  Premières impressions 
Évaluation :
5

All the Staff was very pleasant, helpful and professional.

PATRICIA R  |  Premières impressions 
Évaluation :
2

I had 24 hour access and on sevearl occausions i had to load my trailer on the side of the highway due to all of the uhaul trucks blocking the gate. that was a real inconvience due to my time being money.

RONALD S  |  Expérience générale 
Évaluation :
2

The manager sold a faulty lock but did not give a refund when replaced. He called and said a month was paid already, then charged a late fee when it wasn't paid. I asked him repeatedly to have his manager call, but no one ever did. One day when they were short staffed, I waited in line nearly an hour for help.

Cate S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando F  |  Expérience générale 
Évaluation :
5

I've been woth this Uhaul for a couple of years, and if i ever need storage again This location will be the ONLY one I use , Although staff has changed a few times they. were still professional al and polite plus Understanding whenever I had a issue

RAMONA Y  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Faith M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D  |  Premières impressions 
Évaluation :
1

When dealing with the people at this location it was TERRIBLE. Day one arriving to Kentucky I was treated so disrespectful I was shocked by the way I was being treated. I also only had 30 days for a free unit . I had to reach out to the 800 number as no one wanted to pick up my call . I sent several emails . Went over every email with the lady I spoke over the phone . She even agrees this is unreal how long for them to respond to me . Then hours later I get a email saying I owe $0.00 well yes I moved out over 30 days ago

Misty M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B  |  Premières impressions 
Évaluation :
5

No complaints, I was offered a free month of storage after a truck rental and that's what I got, no hidden fees, no gimmicks. Staff was straightforward and efficient, as was the entire process. Online move-out made the process painless. Couldn't be more satisfied and will use this location for any future needs even if it's not the closest.

Cameron R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M  |  Premières impressions 
Évaluation :
5

I usually have fun when I go into the facility now that there's enough service reps.

CARMEN J  |  Premières impressions 
Évaluation :
1

I cancelled my storage until and it took them almost 2 weeks to complete my move out. The staff used vulgar language and I will not ever use uhaul again in my life .

Kierra L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H  |  Premières impressions 
Évaluation :
3

We vacated our storage unit 8 days before the end of the paid month and told the staff. Still, we continued to receive emails demanding payment for the following month and threatening liens and other procedures if we didn't pay up. It wasn't until we went back and visited in person, again, that the situation got resolved. You need better communication and execution among the staff for situations like ours.

Jacob L  |  Expérience générale 
Évaluation :
5

Jesus and his staff went above and beyond in assisting me and my family, despite the unfortunate situations I been through while from Washington state when I arrived The General Manager Jesus showed so much compassion and empathy, he listen to our issues and assured us that he will help and he kept his word.His staff supported his leadership as well as being committed to being a team player they we’re focused on helping the customer.If it was a question that has no answer they searched for solutions to make sure your needs were met, Watching another employee name Kathy work with a customer was amazing it shows that the leadership of Jesus the general manager is great and committed to developing a strong and strategic team to represent Uhaul as an upstanding company for the community and those you patronize the business.Job well done Jesus and the team at Bardstown Uhaul.

rene a  |  Premières impressions 
Évaluation :
3

Training needed in your Louisville Kentucky Facility

Djimy F  |  Online Move In 
Évaluation :
5

Very Pleased!!

Paul N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaelanice M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda O  |  Expérience générale 
Évaluation :
5

Debra and her team at the Bardstown Rd facility are amazing. Very helpful and friendly.

Grant L  |  Expérience générale 
Évaluation :
5

na

David S  |  Expérience générale 
Évaluation :
5

Staff was very helpful and I will go back again when I need this kind of service

RONALD F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARGA A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD F  |  Premières impressions 
Évaluation :
3

Tried to get into the storage at 10 at night and all uhauls were blocking the interrance gate into the storage so i couldnt do my last 2 loads very inconvient the service was good though

Amanda O  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bria W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly F  |  Premières impressions 
Évaluation :
2

The staff at this U-Haul storage facility is not friendly nor very helpful. The one I had in Texas was however.

SUSAN W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIN O  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA E  |  Expérience générale 
Évaluation :
3

Representative at the counter had no idea about the Discus Lock discount. Seemed like a miscommunication between management

Teah M  |  Online Move In 
Évaluation :
1

Terribke location. Never going to use for storage ever again. Uhaul never vacated me after spending 4 weeks basically calling them and being placed on hold. I can assure you if i have a balance on my record i will be contacting a lawyer because no one at that facility gives a hoot. No security gates stay open and they dont check the lot otherwise they would have seen an empty unit that i left them prior to my due date.

andrew s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome W  |  Online Move In 
Évaluation :
1

My original reservation was cancelled because they had no trucks. Rescheduled me and had to stand in a 2 1/2 hr line because they had no trucks. Luckily by that time somebody returned a truck. Still had to find the keys before I got to rent it. I was in line longer than I had the truck. Terrible experience. The Gm was the only person working in the store. The guys ours where new.

tiffany c  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Taneasha M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY W  |  Premières impressions 
Évaluation :
5

Great place and great deals

Ronsha J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERRY H  |  Premières impressions 
Évaluation :
4

The lot gate doesn't work and is always open. We all know how easy it is to pick locks. Little iffy. Everything else was great though. Great staff!

Jeff R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN C  |  Premières impressions 
Évaluation :
5

Only thing is the lock left inside for me to use didn't have a key. I had my own lock with me though so it wasn't a big inconvenience

Brandy G  |  Online Move In 
Évaluation :
5

Great place, great people 👍

STEPHEN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mambaye S  |  Premières impressions 
Évaluation :
5

The Man was very helpful and very kind

Jamesina H  |  Premières impressions 
Évaluation :
5

Chris the Manager at the Bardstown facility was the most friendly, helpful and efficient staff member at UHaul I have ever encountered in all the years and different locations I have been to.

Ron F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S  |  Expérience générale 
Évaluation :
5

Choices had to be made at that time. T.y.

Catherine J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jonesha S  |  Expérience générale 
Évaluation :
5

Thanks to all of you that work with me Mr William Martin and his wonderful Staff. In Louisville Ky Bardstown Rd

clara f  |  Expérience générale 
Évaluation :
2

Very unprofessional place from managers to the employees. They always texting and on social media, tone of voice is very disrespectful. FYI THIS FACILITY HAS A BAD MICE PROBLEM!!!!!! The prices for the storage is not worth it.

Auhdonya K  |  Expérience générale 
Évaluation :
2

Mice got into my stuff, chewed up some things and found a home in my mattress box springs. It was dead and fell out when I put my bed together.

Stacy M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S  |  Premières impressions 
Évaluation :
1

Every time I went in to make a payment on my storage unit, I waited at least 30 minutes to an hour every time. I waited so long once that the person behind the counter promised he would credit my account $25. But then he had "computer issues" and said that he would credit my card the next day. That credit never came. I mentioned it to someone the next month, and they said they would take care of it, but they didn't. I gave up trying to get it back. Overall, it was a horrible experience and I'll never do it again.

Teresa D  |  Expérience générale 
Évaluation :
5

I Clara Fortson would Like to Thank Mr Martin and his Staff for a wonderful Job they are doing at U_Haul on Bardtown Road Keep up the good work.and a very Thanks to Mr Martin for all he did to help me.

clara f  |  Premières impressions 
Évaluation :
5

Keep up the Good work.

clara f  |  Premières impressions 
Évaluation :
5

Storage facility was very clean Staff very friendly and answered all concerns.

John S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamesdaril A  |  Expérience générale 
Évaluation :
5

Fast and frindley.Staff knows what they are doing. Great Service

John S  |  Premières impressions 
Évaluation :
1

My U-Haul was being emptied out the next morning after The bill was due 24 hours haven’t even passed five and then they try to charge me and they did charge me a full months rent

Laticia B  |  Expérience générale 
Évaluation :
5

Chase is awesome, very helpful and very knowledgeable of what I needed! 10 in my book!

Michelle M  |  Expérience générale 
Évaluation :
4

The staff was friendly and helpful.

FRANDOLYN y  |  Expérience générale 
Évaluation :
5

Very impressed

JOKUEL B  |  Expérience générale 
Évaluation :
5

Good experience

CARMEN J  |  Premières impressions 
Évaluation :
5

Very helpful, pretty fast and efficient. I had a very.good experience with them

CARMEN J  |  Premières impressions 
Évaluation :
5

The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

Melya S  |  Premières impressions 
Évaluation :
5

People were wonderful. Friendly and helpful.

emily t  |  Premières impressions 
Évaluation :
5

Staff was friendly & patient when handling issues I had with moving & storage.

byron r  |  Expérience générale 
Évaluation :
5

My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

stacey s  |  Premières impressions 
Évaluation :
1

I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

Latonya h  |  Expérience générale 
Évaluation :
5

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn't imagine any other professionals getting me through this difficult time.

justin J  |  Premières impressions 
Évaluation :