Évaluations des clients U-Haul Moving & Storage at Bardstown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Bardstown

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Matthew S. le

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Le client n'a pas laissé de commentaire.

Dennis D. le

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Le client n'a pas laissé de commentaire.

Alexa B. le

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Le client n'a pas laissé de commentaire.

Adam P. le

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Talked to Main Uhaul and Local Uhaul to reserve 6x12 Cargo trailer. Got to location wasn't available. Took utility trailer. Worked fine but bed was duty due to being open. Wasn't swept out. Similar to Seinfeld episode. If I have a reservation with confirmation I have a reservation with confirmation. Especially after talking to two customer service reps.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

jane m. le

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Nothing, they were right there to help us. We'd had a long day moving from Lexington, were tired and he was even complentary on my early return, which was nice to hear after a long day. We were there about 8 min. Kuddos!

gary g. le

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My experience was truly excellent. The team at Uhaul on Bardstown road in Louisville was very customer focused. The got to me right away and completed the work exactly as quoted in short order. They were attentive and pleasant throughout the time I spent there. Great job! and much appreciated! I would recommend them highly..

Tom K. le

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Le client n'a pas laissé de commentaire.

Leslie S. le

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The employees were efficient, personable, and informative.

Alex C. le

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Trailer had a really bad odor when opening the trailer up. Found that the trailer was dirty on the walls and floor in one corner like an animal of some sort had relieved themselves. I had to disinfect the area with a strong cleaner before use. All is well after a good cleanup. However I should not have had to do this but was too far to return the unit.

David S. le

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Not a thing

Thomas K. le

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Le client n'a pas laissé de commentaire.

Denise F. le

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My rental was not available at the reservation time,7pm, and had not been returned from the previous renter at 730 pm. The agent in the store was apologetic and very accommodating. She gave me a truck that was reserved for the next am because i was put in a bind without a rental truck. I was given the truck with 1/8 tank of gas. The truck was returned at 7 pm the next day with almost 1/2 tank of gas, just as the store was closing. We didnt have enough time to make the trips planned and did not use all the milage expected. Ive now received a bill for almost $300 over what I've already paid because someone made a huge mistake and didnt log the truck in for 3 days and added almost 200 miles. Ive filed a grievance and will not pay this bill. This location is extremely unorganized!

Lawrence R. le

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Le client n'a pas laissé de commentaire.

Kim W. le

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When I went out to get the van we rented the employee that pulled the van up tried to tell me there was more gas in the van than the computer readout was saying which was not true there was 3/4 of a tank in it and that's what the paper said don't know what's up with that almost felt like some kind of a scheme please look into this issue thank you

Sean J. le

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Everything was wonderful!!!!

Tracy G. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

GREG D. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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The young lady working the day we picked up our trailer was stellar. Unfortunately I dont remember her name, but she was amazing!!! She was friendly, prompt, she knew who we were when we walked in because she saw our vehicle pull up, she had everything ready for us to go!!!

GINA R. le

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Le client n'a pas laissé de commentaire.

John S. le

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Awesome experience

william t. le

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Le client n'a pas laissé de commentaire.

BRIAN T. le

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Le client n'a pas laissé de commentaire.

Stephanie K. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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Thetrailer I rented had mud caked on the bottom and gravel string throughout the floor of it. I rented this to move furniture and had to clean most of it out before i could use it.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Dionna F. le

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Get more counter help and have trucks checked in and ready at all times.

Donna F. le

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make sure your trucks have the right amount of transmission and antifreeze fluids. also make sure when you get a storage shed they have the size you need at the drop off center. we hade to rent 2 witch will cost us moor money . Not happy

Chris S. le

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The air conditioner worked for a few minutes and then stopped working. This happened the entire trip and we were dripping with sweat by the time we arrived at our location. It was a miserable experience.

Timothy R. le

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Le client n'a pas laissé de commentaire.

emily t. le

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People were wonderful. Friendly and helpful.

Laken W. le

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Customer service definitely needs to be studied and learned. The customer service we received was absolutely piss poor. If I could leave zero stars, I would. Absolutely unacceptable and I'll be sure to let people know of how God awful this place is.

Kenneth S. le

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Le client n'a pas laissé de commentaire.

john i. le

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Le client n'a pas laissé de commentaire.

Darrell B. le

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Clean the cab, dog hair was all over inside the cab.

emily t. le

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Amazing and awesome. They were so helpful and understanding. I had just me and my girls on this trip. They went above and beyond to help me. Taking and guiding the car off the trailer to making sure I was able to get my stuff out.

leslie c. le

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The worker who was getting our truck was on his cell phone the whole time talking to a friend of his about the prior night, the whole check in was sitting and waiting in between his conversation on the phone and checking the Van's odometer, gas etc. , loud, inattentive, didn't correctly mark our paperwork and the girl working had to correct it. He was rude and unprofessional. Worst customer service I've ever received!

Elizabeth C. le

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They were having computer issues plus very busy yet the staff remained very professional and friendly in this stressful time. Was a very very pleasant experience with the entire staff from check in to return. Your team at the Barstown Road location was awesome!!!!!!

chip e. le

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Le client n'a pas laissé de commentaire.

Nicholas K. le

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Le client n'a pas laissé de commentaire.

Allyson C. le

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Great customer experience and service!

Jeremy K. le

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Always a great experience at this location.

Brad R. le

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Very good service people on check in and out. Truck was worn, but perfectly acceptable. Price was very high( due to mileage) for one day rental. Will search for cheaper rate rental next time

byron r. le

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Staff was friendly & patient when handling issues I had with moving & storage.

kenny y. le

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Le client n'a pas laissé de commentaire.

Shelby W. le

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Le client n'a pas laissé de commentaire.

Rashid B. le

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Le client n'a pas laissé de commentaire.

David J. le

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Have another clerk available to help customers when the line is long

Daryl J. le

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This is the best Uhaul location I've ever been to. First class in every way. Check in and check out processes were easy and fast.

howard n. le

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Le client n'a pas laissé de commentaire.

gary w. le

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Le client n'a pas laissé de commentaire.

Kip T. le

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Le client n'a pas laissé de commentaire.

Brittany H. le

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N/a

Alexis S. le

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Le client n'a pas laissé de commentaire.

WILLIAM B. le

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Le client n'a pas laissé de commentaire.

Deborah N. le

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There was some sort of greasy, oily, slippery, toxic smelling residue all over the floor of cargo area. Had to buy plastic sheeting to lay down over cargo area before loading valuable furniture. Very hard to load due to slipping of plastic sheeting we had to place sliding underfoot. Also had to to drive with windows done due to overwhelming fumes from said substance.

stacey s. le

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My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

Victor A. le

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Le client n'a pas laissé de commentaire.

Diondre S. le

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Le client n'a pas laissé de commentaire.

tremell j. le

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Le client n'a pas laissé de commentaire.

JONATHAN M. le

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Upon arrival at 1:02 pm for my noon appointment, my vehicle was allocated to a different reservation, despite the completion of the “quick check in” option online. It may be a greater benefit to hold and charge the guest based on their early check in status versus reallocating equipment after one hour.

Douglas P. le

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None

Stephanie W. le

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Le client n'a pas laissé de commentaire.

brenda z. le

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Le client n'a pas laissé de commentaire.

Donna T. le

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Kinda not fair to ask really because the Brentwood location is so nice in comparison. But the guy and gal who helped me here were great!

Jamale O. le

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Did mobile pickup. Didn't seem to save time or headache. They forgot to give me the appliance dolly I ordered. Had to go back and retrieve it later. Whatever system you are using it doesn't seem to be flexible enough for your staff. When I went back for my dolly it took about 20 minutes to assign it in the system. The staff was great though. Your system is what needs the work.

Greg C. le

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Everyone was very helpful.

Lanetta P. le

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Le client n'a pas laissé de commentaire.

Jesse b. le

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Le client n'a pas laissé de commentaire.

Aaron H. le

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Le client n'a pas laissé de commentaire.

STEVEN H. le

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I have rented many trucks and equipment from U-Haul over the years - overall very pleased. There are very accommodating and professional people at this location. I needed a trailer for a project without much advanced notice but this location had everything ready for me on check-in and check out. Will definitively use them again.

Justin F. le

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First location (Preston hey in Louisville KY) did not have the trailer I reserved so I had to go to the bardstown road location. Took over 2 hours to get the trailer. Ridiculous!

JAMES D. le

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Le client n'a pas laissé de commentaire.

Ron V. le

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Le client n'a pas laissé de commentaire.

aaron j. le

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parking lot is tight and very busy. guess that comes with doing good business.

Michael K. le

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Le client n'a pas laissé de commentaire.

Brandon D. le

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Quick and way drop off.

Gemma R. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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I never interacted with this location as my broken down truck was towed away after I unloaded it

SENORA R. le

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Le client n'a pas laissé de commentaire.

David H. le

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Very obvious directions on how to return the vehicle. The representative met me at my vehicle and quickly finalized the transaction.

Archie P C. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Nothing really top notch job fo real fo real balls to the wall with customers wen I arrived but check it out I stood in line fo bout 5minutes (not complaining it's understandable y'all was busy) but wen I got to the front of the line I was treated like I was the 1st customer nothing but professional entire time. Great job ladies and gentlemen

Marlo E. le

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Le client n'a pas laissé de commentaire.

Elise L. le

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Truck needed new windshield wipers.

Syed A. le

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Le client n'a pas laissé de commentaire.

melanie k. le

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Jasmine was fantastic. She helped me at pick up and drop off.

Alvia L. le

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Can’t think of anything, it was all good to me.

shawn f. le

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Returning the equipment back to the same location The guy start yelling at me and why wife and when I ask him him he was talking too. He said you. I told him we not your kids. He said you can leave. I said I'm not going any where until I get check in. He said well I bet you dont you fucking nicca. I will never be back at this location ever in life.

Charles D. le

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Everyone were friendly, nice and helpful.

RALPH M. le

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Jeremy has a good staff and always take care of my trailer needs. I enjoy doing business with this location and do so 5-6 times per year. Thanks to the entire staff that makes this possible.

demetria p. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

TODD M. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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Make sure customer is provided all supplies paid for.

Curtis H. le

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This is the best u haul in Louisville ky. My favorite, a little busy but great.

MARY J. le

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Le client n'a pas laissé de commentaire.

John P. le

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Check in great fast and friendly folks. Truck was clean and well maintained.

Jerry F. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Just explain that when picking up the trailer it is normal for there to be a great deal of noise coming from the movement of the empty trailer on the hitch. It was concerning to me but after I loaded it the weight on the trailer quieted the noise relieving me that nothing was wrong. This is my third use of U-haul Equipment over the last month and my experiences have been good. I l love the one-way drop-off option. Thanks!

Jeremy K. le

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These guys always take great care of us. We rent here often as possible.

Roger T. le

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absolutely no issues, and we are hard to please!

Jennifer L. le

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Le client n'a pas laissé de commentaire.

Lincoln C. le

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Le client n'a pas laissé de commentaire.

mitz n. le

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The staff was very friendly and accommodating. The price was very reasonable. The truck was in excellent shape. I highly recommend this location.

Jessye H. le

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Le client n'a pas laissé de commentaire.

Latonya h. le

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I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

ANITRA K. le

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Worst treatment by the employees at this location and the management was no better when called. Will never go back and am warning everyone about this location.

Jorge M. le

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Excellent and very professional.

Brooke B. le

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We understood that would only be charged for one day if brought back that evening but got charged for 2 days even though brought back before the second business day!

Shonelle G. le

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I always rent from this location because it’s clean and organized and the staff is always nice, organized and efficient!

NANCY B. le

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Le client n'a pas laissé de commentaire.

V S W. le

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Have more employees waiting on customers.

eric l. le

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Very helpful!

Sharon W. le

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Le client n'a pas laissé de commentaire.

Mark T. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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It would be nice of all the hidden fees weren't so hidden. It sucks when a $20 rental vehicle costs $50+

Joseph M. le

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I set a reservation to pick up here and drop off at another location was promises I could. When I got there they told me that it wasn't allowed. That isnt and never has been a possibility to get a trailer one place and drop it elsewhere. Further more trailer they gave me had a decent amount of damage as well as a few lights out. Worst experience with any uhaul location. Only one I've had this kind of sour experience with. I had to drive over a hour to get there. To rent a trailer to drive two hours south to where I actually needed said trailer. And then had to drive it from that location to my house and back two hours north to return the trailer as compared to dropping it at the location only a minute away from my house. Was willing to pay the charge for dropping the trailer at my local place. Ended up burning a extra tank of gas just on returning the trailer. Staff the rented me the trailer was also rude and to concerned with their cellphones. On a lighter note the employee that helped me when I dropped the trailer was very friendly and helpful. As such he is why I chose two stars instead of one.

DIONNA F. le

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The vehicle was dirty with the odor of cigarettes and ashes all over the cabin. The vehicle also pulled hard to the left while driving loaded and unloaded.

Robbie M. le

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Le client n'a pas laissé de commentaire.

Jared W. le

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Nothing, went smooth.

russ j. le

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Excellent overall experience! Highly recommend!

Matt S. le

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You guys did great.

Lisa M. le

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Le client n'a pas laissé de commentaire.

Aja W. le

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Le client n'a pas laissé de commentaire.

Mitch R. le

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Le client n'a pas laissé de commentaire.

Greg W. le

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Le client n'a pas laissé de commentaire.

Lori K. le

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Le client n'a pas laissé de commentaire.

Randall P. le

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Le client n'a pas laissé de commentaire.

justin J. le

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Jeremy and Jessica displayed supreme customer service while assisting me. I couldn’t imagine any other professionals getting me through this difficult time.

Randy M. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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Le client n'a pas laissé de commentaire.

Aaron S. le

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Vehicle was old and worn. Strong smoking smell in the cab. Hard to get key to work in ignition. Quick and easy check in and out with very pleasant employees.

James B. le

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Nothing. It was an easy process

james o. le

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In and out in just a few minutes. Good job!

Michelle P. le

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Nothing. Quick, quality service. Very polite and friendly service!!

shakeema m. le

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The regular pick up trucks shouldn't need a major credit card all I had to move was a washer and they pricing could be a little lower when u dont need 4 hours

Michele G. le

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Le client n'a pas laissé de commentaire.

Tommy T. le

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Le client n'a pas laissé de commentaire.

Andre T. le

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The rep checking out my vehicle saying my card declining when my bank said it was a problem on uhaul end.

Marty W. le

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Le client n'a pas laissé de commentaire.

Aletha T. le

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Le client n'a pas laissé de commentaire.

Sarai R. le

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Le client n'a pas laissé de commentaire.

JEFF J. le

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Le client n'a pas laissé de commentaire.

Jessie E. le

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Le client n'a pas laissé de commentaire.

Ashley H. le

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Le client n'a pas laissé de commentaire.

CLIFFORD G. le

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good people up at that uhaul

Jill D. le

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Le client n'a pas laissé de commentaire.

Steven J. le

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All of the personnel that assisted us in our rental were very professional and friendly. All of the rental charges were explained and they answered any questions we had. The individuals at this location are very professional and friendly. They made our rental process easy and we would recommend this location to anyone.

Arthur` F. le

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Le client n'a pas laissé de commentaire.

lou k. le

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Le client n'a pas laissé de commentaire.

Kimberly M. le

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We were contacted the day before our scheduled pick up. We were told that the truck we wanted was not available at the location we picked. We went to a new location because they was supposed to be a truck available there. It was not there when we arrived.

german s. le

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Five star

Rhonda C. le

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I have nothing except for praise for this location. Unfortunately they were having computer issues the day I made my rental. They were showing my charge with a refund right behind it. They said the charge did not go through so they needed to run the charge again. Unfortunately I ended up charged twice and the refund did not go through. Jeremy T. had already seen and caught the issue before I had and proactively addressed it however unfortunately it still caused issues within in my account. As a courtesy and for the inconvenience Jeremy took care of the NSF fees this caused. I want to say thank you for the excellent customer service.

mary k. le

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Not change prices from online to store would be most helpful! when looked online & reserved over phone insurance was $25 got to the store it was $42! Also no one on phone or online mentioned that if you use cash or debit there was an additional $100 deposit! So ended up having to charge on my credit card! Customer service was not friendly or helpful at all when I arrived or through any of the rental process! Was very angry by time I left with my stinky dirty rental!

Addison S. le

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Everything during this rental period was fine!

Diane D. le

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Le client n'a pas laissé de commentaire.

james t. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

RON P. le

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Le client n'a pas laissé de commentaire.

Elise M. le

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Le client n'a pas laissé de commentaire.

Cory M. le

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The young lady came out in the rain and hooked the motorcycle trailer up to my truck. You can't ask for better service than that!

Pharshu B. le

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Le client n'a pas laissé de commentaire.

Nicholas L. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Nothing, Everyone was was knowledgeable of their jobs.

David S. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

STEVE O. le

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When I called this location to check on a 6' x 12' trailer, the young female who answered my questions was a pleasure to talk to. She was courteous, friendly and happy to help. When I picked up the trailer, I came at a good time (12:30pm) because there was no wait. I had a good experience with this location. Thank You.

Kelli I. le

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The truck was filthy inside and out, and it drove aweful. Seemed like something was wrong with the transmission and brakes, It jerked extremely hard on the expressway multiple times and wouldn’t go up to speed . Worst experience ever with uhaul!!!

NICKOLAS T. le

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Le client n'a pas laissé de commentaire.

JOYce A. le

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Le client n'a pas laissé de commentaire.

Osamah K. le

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Le client n'a pas laissé de commentaire.

jeff e. le

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Le client n'a pas laissé de commentaire.

Harris Y. le

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Le client n'a pas laissé de commentaire.

Scot S. le

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awesome customer service.

John G. le

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Great service! Everyone helpful and friendly at this facility.

Carlos N. le

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Service good tnks lot

Michael B. le

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My only comment would be that the storage unit I rented could have been swept out, but Jasmine who helped me was excellent!

Julia C. le

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Le client n'a pas laissé de commentaire.

Jacklyn H. le

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Le client n'a pas laissé de commentaire.

Titerriall m. le

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The truck was clean, one could hear air seaping from the brakes. The vehicle did not feel safe to drive.

Keith T. le

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Easy in & out

renee z. le

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personal front desk service was great. However, this past month there was an issue with billing.

nevin m. le

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Charged me for gas refill when I left truck with more than I started with, it was less than half full when I got it. I feel like you are always going to get a fuel charge no matter how much you leave in, why not leave them full so no question you have filled it appropriately?

Tracy D. le

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This location over the course of our move became our best friends. The staff was fantastic! They were pleasant, helpful, and efficient. We ere in there so often that they recognized both my husband and I. Everyone in this location from the owner down was great to us. Thank you for outstanding service!

RALPH M. le

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Just keep customer service as the primary concern. All those I have dealt with here are very good.

James c. le

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Le client n'a pas laissé de commentaire.

Heather S. le

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Things went smoothly during my rental and there was an understanding from the reps when I needed to extend the date to return the truck and trailer. Out of routine, I did fill the tank all the way up verses just to the half tank that it was on when I first picked the rental up. Which is my mistake, but a refund for half of the tank would be nice to see come back to me, but that's not on the guys in charge at this location, they did an awesome job. A tip for the property would be to get a bigger or brighter "key drop" signs or with highlighted arrows showing the access to drop the keys through the slot in window. It took me a couple of times back and forth (some due to it being late at night and dark) to walk and follow the small signs that I finally seen in order to find the key drop spot. I almost decided before I found it, to take the key with me to keep it safe if I hadn't found that :) Thank you all, I appreciate it and good job guys!

Anna S. le

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Replace windsheild wipers on the truck we rented.

Zakiya L. le

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Le client n'a pas laissé de commentaire.

Rolland G. le

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Keep up the great service

ROY M B. le

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Very fast, professional, knowledgeable, great work, and friendly

DawnMarie F. le

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Never had an issue always friendly

willis c. le

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More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

Charles P. le

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Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Tim H. le

Évaluation :

Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Eugene C. le

Évaluation :

Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Juan F. le

Évaluation :

Great service great experience. Just wish mileage was .55 a mile rather than 1 dollar. Wish storage units was a little cheaper

YVETTE C. le

Évaluation :

Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

DANIEL M. le

Évaluation :

Love it

Jennifer F. le

Évaluation :

Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Lester H. le

Évaluation :

Good

HENRY B. le

Évaluation :

A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

catherine j. le

Évaluation :

Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.

Donald B. le

Évaluation :

The only reason I did not give an excellent rating was an employing told me I had to close out my storage rooms in person, which was difficult due to this storage rental being for an out of town move.