Customer Reviews for U-Haul Moving & Storage at Bardstown

8 134 évaluations

4128 Bardstown Rd   Louisville, KY 40218
(S Of Hikes Ln)

(502) 491-2660

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(502) 491-2660

4128 Bardstown Rd
Louisville, KY 40218
(S Of Hikes Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I rented a trailer in the middle of the day and they would not let me take the trailer because I did not have trailer wiring. I understand that was the policy. I asked the manager 5 times what I needed to do to cancel the rental agreement. He told me that he would cancel the agreement each time I asked. He said that I would not be charged since I never left the property. The next day I received an email stating that I was charged for the rental. The Bardstown Road location in Louisville needs to get someone that knows what is going on. It seemed very disorganized. Employees were not trained well and they did not seemed to know what to do. I was in the store location for 1 hour to rent the trailer.

todd H. 
Évaluation :
1

People working there are rude plus they overcharged me and i had to do dispute.

Edis A. 
Évaluation :
2

Guarantee should mean guarantee! Not drive to 3 different locations to pick up a truck that was guaranteed!

Ankit P. 
Évaluation :
5

Great customer service, quick and knowledgeable. Plenty of room at the facility. Perfect in every way.

William S. 
Évaluation :
3

We had to keep going inside to get someone to hook the trailer up for us. We had to go ask them 4 times before someone came. We rented it for 3pm and it was after 4pm before we left with it.

Tracy L. 
Évaluation :
2

Attend to customers waiting for service. We had to wait over an hour and then the associate tried to limit our use time of the equip. And the website and app could use a lot of work too. Thanks

Michael R. 
Évaluation :
1

First off the price is a lie, my $19,95 truck rental cost me $100 for me to use a truck for 5 hours and drive a total of 20 miles. It also cost me an additional $40 in fuel. I in line waited 45 minutes just to pick up my truck, then I waited in line another 45 minutes to return my truck. Yes I spent 1 hour and 30 minutes at your store waiting because your store is grossly understaffed. The employees at the store are incompetent and do not know how to do their jobs. Part of the 45 mins I waited to pick up the truck was spent listening to one of the employees trying to ring up a roof top carrier for a customer. It literally took your employee 25 minutes to process selling a roof top carrier. He had to hop on the phone and be coached thru the transaction. This will be the last time I do business with your company. False advertising, bait and switch, and incompetent employees that's 3 strikes for me.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom R. 
Évaluation :
1

Was charged for a dolly that was not on the truck. Attempted to call for refund. Was hung up on.

Kim S. 
Évaluation :
3

While equipment was good, employees were behaving very unprofessionally and having a loud argument with each other in front of customers. This put all the pressure on one employee to help us out.

Reuben B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlesetta E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda P. 
Évaluation :
2

Started off, I made my reservation for 130am so I could pick up the truck when I got off. After arriving at the location the app told me I had to come back at 7am. Came back and the gentleman, who's name was Jesus, later was told he was the general manager. Explained what happened to him, he told me to wait 5 minutes and he would be back with my truck. 15 minutes later he pulled out a truck that had alot of damage to it. Which I took pictures. The paperwork said 1/2 a tank of fuel but it was only on 1/4 tank. He brought out the appliance dolly furniture dolly and furniture blankets. Said they didn't have any, I asked for it to be taken off the bill and was told we would see. The truck was the roughest ride I have ever had I one of your trucks. Every time I started the truck it acted like it didn't want to start. The check engine light was on all day. The ramp didn't want to go back into its spot. You literally had to slam it several times to get tit to work. I returned the truck alittle after midnight, about 17 hours after getting the truck, and the on line return process wouldn't accept my picture. After getting ahold of the 24 hr customer service, we realized that iwas being charged for 2 days of charges for the appliance dolly, furniture dolly, furniture protesters and the utility dolly that I didn't even get. The lady on the phone told me to drop the guys in the slot and I could leave. But she couldn't adjust the the charges. I am not happy. Jesus said he was giving me my $50 deposit back for the inconvenience of the reservation not being honored to pick up the truck at 130am which I had a reservation for. I want to know what UHaul is going to do for all this inconvenience. And the overcharge for the dolly rental

Jon E. 
Évaluation :
5

Great, did the job

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy Y. 
Évaluation :
5

Excellent way to get moved fast

Luke M. 
Évaluation :
1

Everything..I have been renting here for many years and once a month for the past 6mos..today was appalling...the staff were unprofessional..lazy and complaining about everything..they handed me my contract and when I went outvside to pick up my vehicle it wasn't there..I spoke with guy in the yard and he also didn't have a clue..I went back in the lobby and was told rudely that I need to go beyond the fence line and get it myself..I've never done this, and there were atheist 5 staff members on duty..also while attempting to complete inspection of vehicle on my phone the app froze up numerous times and said my time ran out and I needed to contact reservations staff..u walked back in and couldn't get any assistance..thus all took a hour if my rental time..vehicle was filthy inside and out and seats were covered with pet hair

Richard S. 
Évaluation :
5

I've had crappy experiences here before but this wasn't really bad. Quick easy painless. Although asking for tanks to be filled up to 1/4 tank is a scam. We will give you a 39 dollar fuel credit to do it. 57 gallons divide by 4 is 14 and some change. Then let's not forget gas that day was 4.19. We will drop it down to 4 for easy math. 14x4=$56. Which means if I fill it up to a quarter of a tank I'm in the hole 17 dollars. But if it was the old way where you fill it up and bring it back then it's only the gas you use which is bs. Easy to get a truck annoying about the crap I just said.

Stephen G. 
Évaluation :
5

Truck had no working AC.... I returned truck due to that and returned truck with more gas than what was in there when I picked it up...Overall this is a great spot to rent from...would like compensation for extra gas that I did not use

Ahdae M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon T. 
Évaluation :
3

Didn't release hold that was on my debit card the same day

Lekeesha D. 
Évaluation :
3

I was kind of confused at the return process. Being that I've only rented a U-Haul twice I didn't really know how to go about doing it and the individual that took my truck seem to be in such a hurry that I was unable to really understand the process of what I was supposed to do in returning the vehicle

Catherine J. 
Évaluation :
5

Good job!

Thomas C. 
Évaluation :
5

The only problem we had and it wasn't with this place, was finding a Uhaul storage place. We were told we would have 1 free month free for renting the truck for 6 days plus, but when we arrived no one was at the office to store our belongings. In fact no one answered the phone the day before or the day we wanted to store our belongings there. We had to store our belongings at a competitors who were opened and answered their phone before the office was opened.

Doris F. 
Évaluation :
5

This is a very busy location. Goes from zero to 60 !! Customers will sometimes have wait times. They have all your moving needs in ONE place. I will use them again in the future.

Sally D. 
Évaluation :
1

taking peoples hard earned money is bull. even after i paid upfront yall courage's me extra

timaih S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

I put not applicable on all the questions, because I couldn't give a full yes or no to any of the questions. The staff was friendly, but the communication amongst them seemed inefficient and that seemed to weigh on all of the customers that were being helped and the overall experience.

Andrew B. 
Évaluation :
2

I'll never rent here again! I put gas back into the truck and the gas gage was exactly where it was when I picked the truck up and these assholes still charges me $27 for 5 gallons of gas. And I'm going to go on their website and leave a below average rating as well.

Chad B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taneshia C. 
Évaluation :
2

Staff was very short and unhelpful. Didn't have utility dollies or furniture pads i had on my reservation. Sent me to the wrong location to pick up furniture pads. Wouldn't let me pick up TV boxes I purchased online. Said I needed to go to the store I bought them from. I Ran all over town for this stuff. I managed to get a utility dolly from this location though.

Joshua L. 
Évaluation :
3

The sign in process could be improved greatly. The clerks were very slow. Especially after everything was completed on line previously. Very slow process that should not be.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin S. 
Évaluation :
3

I had to wait for an hour and a half at the site just to make the appointment for a trailer...even though there were multiple U-Haul associates standing around talking to one another. I had almost an hour wait to get the trailer on my pickup day. There was only one person behind the counter and quite a few people in line waiting for service. On the return I was handled quickly so no complaints there.

steve T. 
Évaluation :
5

From what it has been in the past this store was well maintained and well staffed.

Phillip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy S. 
Évaluation :
2

I'm glad you had the equipment I needed on short notice but the wait took forever because of employees randomly disappearing and getting the order of the person ahead of me wrong. There was no warning that I would need to give contact info for a secondary person in case of issues or how many miles I planned on thing until I was asked for it at the counter. A heads up from the online order system on things that will be needed would be helpful. The worker ringing me up took a personal call while filling in my reservation which involves gathering my sensitive information. I will say the worker showed me a little about how to use the truck features but most of my knowledge came from watching the Uhaul YouTube video on how to use the appliance dolly correctly.

Taryn D. 
Évaluation :
3

I normally don't write reviews. My issue today was with the vehicle, not the staff or location. I've rented vehicles from Uhaul for 30 plus years. I've rented from this location many times. I have never had a vehicle given to me in such terrible condition. It was filthy, had damage all over it, inside and out. Unfortunately for me, I had to have a truck today. This was the only one available or I would have refused it. I hope this is not the new normal for Uhaul. Thank you for asking.

Tom Y. 
Évaluation :
1

I waited in line for over an hour to be seen. I delivered the equipment on Saturday night and had to call 3 days in a row to get it put into the system.

Lazaro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latosa M. 
Évaluation :
2

First this location was not the location I selected, it was farther away. The individual that was checking me out on the system didn't seem knowledgeable able the system which caused a delay. Once I got the equipment home, I found that pads and a dolly was not provided. They asked me to return to pickup the equipment they should have provided from the get go, but I already had the help waiting so I did not. In the end furniture was damaged because we ran out of blankets as a replacement for equipment I had order.

Ronald K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GINA D. 
Évaluation :
5

Nothing great service

Alasia G. 
Évaluation :
5

Don't use ( Best movers) for your moving labor! A bad review got me the ugliest text message you could imagine.

jim W. 
Évaluation :
4

Jesus was so kind, patient and considerate even while he was dealing with a rude customer. I would use this location again. Merci!

Tiffany C. 
Évaluation :
3

Need more staffing. Took 45 min to get a utility trailer. I reserved for Sunday at 2p and only 1 guy working. Then I got changed for insurance that I declined but too much trouble to correct the mistake.

Kenneth C. 
Évaluation :
5

Nothing noted at this time. We had a good experience with Ms. Lela. We would rent from this location again.

alonzo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

👍

MIKE M. 
Évaluation :
3

Gentleness who have me vehicle was rude and rebuked harshly a guy who was working for him. It was uncalled for especially in front of customers! Also blew me and customer in front of me off when we asked questions.

Charles G. 
Évaluation :
1

One, maybe 2 employees working. 8 people with reservations in the lobby. I didn't touch equipment until nearly 40 minutes after my scheduled time. Online check-in did very little to speed up the process.

Alan R. 
Évaluation :
3

I ordered a dolly and there were none available, maybe more dollys available

Antonia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTOL O. 
Évaluation :
1

Was supposed to pick up the equipment at a location closer to me but was changed to here by U-Haul. They were understaffed I waited an hour and a half to get to my equipment. When I finally got it the truck smelled like someone had just smoked a lot of pot inside of it. It was very nauseating. Someone outside of the truck said that they saw an employee get out of it after smoking it. There were Customers angry and upset because equipment they were promised was not on site.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine W. 
Évaluation :
5

When you go to pick up the equipment it will be a lot better if it was a couple windows open instead of one other than that service was excellent

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike H. 
Évaluation :
3

Self drop off was easy, took like 2 minutes and I was out.

Jessica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

The staff was friendly and helpful. They had my reserved truck ready to go on time, and there was no problem returning the truck to same location.

Maria R. 
Évaluation :
3

Trailer didn't work because back didn't come all the way down. Had out for 40 minutes and couldn't get money back

Stephen G. 
Évaluation :
2

had only one rep at the desk and he disappeared for a good 10 minutes and the waiting line got bigger....too many people sitting around doing nothing..

EduardoE B. 
Évaluation :
1

We scheduled our return for 9 AM Sunday 4/17. This location is supposed to open at 9 AM. Neither the manager nor the assistant manager showed up to unlock the store. A rotating manager arrived at 9:30. We were waiting until then.

Kevin C. 
Évaluation :
1

The uhaul truck was in good condition. However, I had difficulties checking the truck out. Here is why: I went inside to grab the key for the truck that I placed an order for the weekend before. The employee at the counter was very rude. I told him I was picking up the key and he was reluctant to give it to me because he wanted to use the truck for something else. He got mad at me for checking the truck out and even more mad when I told him for how long. I don't see why I was involved in the whole thing. It shouldn't have been my fault. I checked the truck out the weekend before so he should have seen it on the schedule. However he made a big deal about how much I was inconveniencing him. It doesn't make sense to me because he should have looked at the schedule instead of placing the blame on me. Also I paid for a dolly but never got a dolly.

Brianna B. 
Évaluation :
5

Too expensive.

DAYRON H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mehdi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickygang D. 
Évaluation :
2

Waited, waited and waited for help.

Trent H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lincoln F. 
Évaluation :
5

Give Jesus a raise

Enrique I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
2

I requested a 9' cargo van and was given a smaller, older van based on the image online. The worker at the UPS store was very short and rude in assisting me checking in to get the van, and had no idea where on the property the van was. Once it was located and brought up, there was no furniture dolly (which was already paid for) and I was told there was nothing he could do and I was out of luck. So, not only did I get an older, smaller van than expected, I had no way of moving the furniture I needed and expected to be able to move with the dolly I ordered. Might be my last time using U-Haul after this experience.

Devin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Used them before also. Extremely nice facility and drop was easy.

Patricia M. 
Évaluation :
5

Fairly fast service. Friendly workers who paid attention to details

Jeanine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

The workers did a great job handling customers and dispensing trucks, despite being short staffed at the location with long lines of customers waiting. They were upbeat and handled it well. Kudos to the two staff members there, and they would do well in a management role.

Mark T. 
Évaluation :
5

Great experience with renting a a U haul van.

Janettte S. 
Évaluation :
1

Please have someone call me at 502-727-1484. This was the worst customer service and transaction I have experienced.

Autumn L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marvin R. 
Évaluation :
5

You guys were awesome. I had some issues with my hitch and the entire staff was really helpful and did it with the kindness you rarely expect in stores these days. And they did it in the rain with me. I'm coming back here if I need to rent something again.

Thaxton M. 
Évaluation :
1

I reserved a trailer for 7am. I went in and was not helped until 8:20am. On my online reservation, I declined the $8 insurance. The store added it without telling me. When I disputed that on the final bill, Uhaul went ahead and sent me a "final" receipt that still included the extra charge. No, I do not recommend this location if there are other options with the equipment needed.

Daniel A. 
Évaluation :
4

Remind customers doring busy periods that their reservations and truck availability are two different things.

Chalondia C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jon J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Soleil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james V. 
Évaluation :
3

The gentleman that checked me out and got me the vehicle was exceptional and was very helpful despite them not having a vehicle that I had reserved since February. However, another person, who appeared to be the front desk supervisor (a shorter gentle man with short hair and glasses) was rather rude to the other employees and had a very disappointing attitude. The way he treated the other employees at the desk was very unprofessional and made him come off like a real dick (to be honest).

Corey H. 
Évaluation :
5

Thank you and see you guys again

Monique S. 
Évaluation :
2

Took 1,5 hours to find truck that was reserved. Ac didn't work and no gas when picked up

Debbie R. 
Évaluation :
1

Staff it properly and train your people. It took me over an hour to get checked in, even though I was only the third person in line. There were eight people in line when I returned my vehicle with only one person behind the counter.

Matt J. 
Évaluation :
5

Great customer service from Savage and Leah. They were both very helpful at pick-up and drop-off.

Katherine W. 
Évaluation :
2

I reserved an enclosed trailer and it was not there . I had to ren a smaller open trailer instead and hope it didn't rain

john Z. 
Évaluation :
1

Reserved units that were not available. Even other locations in Louisville says this location is not professional and reserved units that are not available. Even though in all systems it shows units are available. Long lines and bad reviews.

Drenique N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M.  |  Premières impressions 
Évaluation :
5

I usually have fun when I go into the facility now that there's enough service reps.

CARMEN J.  |  Premières impressions 
Évaluation :
1

I cancelled my storage until and it took them almost 2 weeks to complete my move out. The staff used vulgar language and I will not ever use uhaul again in my life .

Kierra L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn h.  |  Premières impressions 
Évaluation :
3

We vacated our storage unit 8 days before the end of the paid month and told the staff. Still, we continued to receive emails demanding payment for the following month and threatening liens and other procedures if we didn't pay up. It wasn't until we went back and visited in person, again, that the situation got resolved. You need better communication and execution among the staff for situations like ours.

Jacob L.  |  Expérience générale 
Évaluation :
5

Jesus and his staff went above and beyond in assisting me and my family, despite the unfortunate situations I been through while from Washington state when I arrived The General Manager Jesus showed so much compassion and empathy, he listen to our issues and assured us that he will help and he kept his word.His staff supported his leadership as well as being committed to being a team player they we’re focused on helping the customer.If it was a question that has no answer they searched for solutions to make sure your needs were met, Watching another employee name Kathy work with a customer was amazing it shows that the leadership of Jesus the general manager is great and committed to developing a strong and strategic team to represent Uhaul as an upstanding company for the community and those you patronize the business.Job well done Jesus and the team at Bardstown Uhaul.

rene a.  |  Premières impressions 
Évaluation :
3

Training needed in your Louisville Kentucky Facility

Djimy F.  |  Online Move In 
Évaluation :
5

Very Pleased!!

Paul N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaelanice M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda O.  |  Expérience générale 
Évaluation :
5

Debra and her team at the Bardstown Rd facility are amazing. Very helpful and friendly.

Grant L.  |  Expérience générale 
Évaluation :
5

na

David S.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and I will go back again when I need this kind of service

RONALD F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARGA ALECIA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD F.  |  Premières impressions 
Évaluation :
3

Tried to get into the storage at 10 at night and all uhauls were blocking the interrance gate into the storage so i couldnt do my last 2 loads very inconvient the service was good though

Amanda O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bria W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly F.  |  Premières impressions 
Évaluation :
2

The staff at this U-Haul storage facility is not friendly nor very helpful. The one I had in Texas was however.

SUSAN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIN O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA E.  |  Expérience générale 
Évaluation :
3

Representative at the counter had no idea about the Discus Lock discount. Seemed like a miscommunication between management

Teah M.  |  Online Move In 
Évaluation :
1

Terribke location. Never going to use for storage ever again. Uhaul never vacated me after spending 4 weeks basically calling them and being placed on hold. I can assure you if i have a balance on my record i will be contacting a lawyer because no one at that facility gives a hoot. No security gates stay open and they dont check the lot otherwise they would have seen an empty unit that i left them prior to my due date.

andrew s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome W.  |  Online Move In 
Évaluation :
1

My original reservation was cancelled because they had no trucks. Rescheduled me and had to stand in a 2 1/2 hr line because they had no trucks. Luckily by that time somebody returned a truck. Still had to find the keys before I got to rent it. I was in line longer than I had the truck. Terrible experience. The Gm was the only person working in the store. The guys ours where new.

tiffany c.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Taneasha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY W.  |  Premières impressions 
Évaluation :
5

Great place and great deals

Ronsha J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERRY H.  |  Premières impressions 
Évaluation :
4

The lot gate doesn't work and is always open. We all know how easy it is to pick locks. Little iffy. Everything else was great though. Great staff!

Jeff R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN C.  |  Premières impressions 
Évaluation :
5

Only thing is the lock left inside for me to use didn't have a key. I had my own lock with me though so it wasn't a big inconvenience

Brandy G.  |  Online Move In 
Évaluation :
5

Great place, great people 👍

STEPHEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mambaye S.  |  Premières impressions 
Évaluation :
5

The Man was very helpful and very kind

Jamesina H.  |  Premières impressions 
Évaluation :
5

Chris the Manager at the Bardstown facility was the most friendly, helpful and efficient staff member at UHaul I have ever encountered in all the years and different locations I have been to.

Ron F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Expérience générale 
Évaluation :
5

Choices had to be made at that time. T.y.

Catherine J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jonesha S.  |  Expérience générale 
Évaluation :
5

Thanks to all of you that work with me Mr William Martin and his wonderful Staff. In Louisville Ky Bardstown Rd

clara f.  |  Expérience générale 
Évaluation :
2

Very unprofessional place from managers to the employees. They always texting and on social media, tone of voice is very disrespectful. FYI THIS FACILITY HAS A BAD MICE PROBLEM!!!!!! The prices for the storage is not worth it.

Auhdonya K.  |  Expérience générale 
Évaluation :
2

Mice got into my stuff, chewed up some things and found a home in my mattress box springs. It was dead and fell out when I put my bed together.

Stacy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Premières impressions 
Évaluation :
1

Every time I went in to make a payment on my storage unit, I waited at least 30 minutes to an hour every time. I waited so long once that the person behind the counter promised he would credit my account $25. But then he had "computer issues" and said that he would credit my card the next day. That credit never came. I mentioned it to someone the next month, and they said they would take care of it, but they didn't. I gave up trying to get it back. Overall, it was a horrible experience and I'll never do it again.

Teresa D.  |  Expérience générale 
Évaluation :
5

I Clara Fortson would Like to Thank Mr Martin and his Staff for a wonderful Job they are doing at U_Haul on Bardtown Road Keep up the good work.and a very Thanks to Mr Martin for all he did to help me.

clara f.  |  Premières impressions 
Évaluation :
5

Keep up the Good work.

clara f.  |  Premières impressions 
Évaluation :
5

Storage facility was very clean Staff very friendly and answered all concerns.

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamesdaril A.  |  Expérience générale 
Évaluation :
5

Fast and frindley.Staff knows what they are doing. Great Service

John S.  |  Premières impressions 
Évaluation :
1

My U-Haul was being emptied out the next morning after The bill was due 24 hours haven’t even passed five and then they try to charge me and they did charge me a full months rent

Laticia B.  |  Expérience générale 
Évaluation :
5

Chase is awesome, very helpful and very knowledgeable of what I needed! 10 in my book!

Michelle M.  |  Expérience générale 
Évaluation :
4

The staff was friendly and helpful.

FRANDOLYN y.  |  Expérience générale 
Évaluation :
5

Very impressed

JOKUEL B.  |  Expérience générale 
Évaluation :
5

Good experience

CARMEN J.  |  Premières impressions 
Évaluation :
5

Very helpful, pretty fast and efficient. I had a very.good experience with them

CARMEN J.  |  Premières impressions 
Évaluation :
5

The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

Melya S.  |  Premières impressions 
Évaluation :
5

People were wonderful. Friendly and helpful.

emily t.  |  Premières impressions 
Évaluation :
5

Staff was friendly & patient when handling issues I had with moving & storage.

byron r.  |  Expérience générale 
Évaluation :
5

My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

stacey s.  |  Premières impressions 
Évaluation :
1

I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

Latonya h.  |  Expérience générale 
Évaluation :
5

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn't imagine any other professionals getting me through this difficult time.

justin J.  |  Premières impressions 
Évaluation :
5

Five star

german s.  |  Expérience générale 
Évaluation :
5

I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

Michael B.  |  Expérience générale 
Évaluation :
5

personal front desk service was great. However, this past month there was an issue with billing.

renee z.  |  Expérience générale 
Évaluation :
5

Never had an issue always friendly

DawnMarie F.  |  Expérience générale 
Évaluation :
4

More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

willis c.  |  Expérience générale 
Évaluation :
5

Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Charles P.  |  Réservation 
Évaluation :
5

Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Tim H.  |  Réservation 
Évaluation :
5

Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Eugene C.  |  Expérience générale 
Évaluation :
5

Great service great experience. Just wish mileage was 0,55 a mile rather than 1 dollar. Wish storage units was a little cheaper

Juan F.  |  Réservation 
Évaluation :
5

Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

YVETTE C.  |  Réservation 
Évaluation :
5

Love it

DANIEL M.  |  Réservation 
Évaluation :
5

Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Jennifer F.  |  Expérience générale 
Évaluation :
5

Bien

Lester H.  |  Réservation 
Évaluation :
3

A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

HENRY B.  |  Expérience générale 
Évaluation :
4

Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.

catherine j.  |  Expérience générale 
Évaluation :
4

The only reason I did not give an excellent rating was an employing told me I had to close out my storage rooms in person, which was difficult due to this storage rental being for an out of town move.

Donald B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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