Évaluations des clients U-Haul Moving & Storage at Bardstown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Bardstown

Cote générale :

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MYOSHIA J.
Évaluation :

The clerk was nice but was on the phone the entire time we did are transaction. That was so unprofessional. Someone needs to tell her she should be on the phone when dealing with customers.

Watson C.
Évaluation :

I've always had a good experience at this U-Haul Location on Bardstown Road.

EDWARD P.
Évaluation :

Very easy check in and employees provided a quality service.

KEITH G.
Évaluation :

I made a reservation this morning to pick up an Auto Trailer from store located at 4612 Preston Hwy, Louisville, KY 40213. I received a confirmation number via email stating I could pick one up there at 12pm. Once I reached the location after a 2-1/2hr drive from the Nashville, TN area, I discovered that while they had one trailer, it was already promised to a different customer. I was then directed to go to 331 E Oak St in Louisville to get an AT there. This location turned out to be a small little market in a very bad part of the city. After checking in there and having my driver's license scanned in, the shopkeeper realized he didn't have what I needed at that location either. He gave me a number for Uhaul corporate to call, and then was done with the situation. I tried calling the number and was unable to reach anyone (1-800-628-1314). I returned to the first location to get better assistance (after already being very far behind schedule due to this incident), and after they called over, I was sent to 4128 Bardstown Rd, Louisville, KY 40218 where I was finally able to get the trailer (AT4711Y) I needed. I found this whole debacle to be very unprofessional and an utter waste of time that I couldn't afford to lose. It put me very far behind schedule, and there was no attempt to rectify the situation. This is only days after I have had issues with contract number 88111232. I rented a box truck (DC2351W) from 1515 Gallatin Pike N, Madison, TN 37115 on the 6th of Feb for an overnight use going to Louisville, KY to be returned the next day to the same location. Since the building is still under construction, the customer entrance was not clearly marked. After finding it, I noticed there was an individual sitting in a Uhaul pickup truck outside the entrance. I walked inside the store to find a computer terminal set up on a makeshift desk with no associate in sight. After calling out several times and not receiving a response, I walked back outside to the individual in the truck who turned out to be the associate sleeping in the cab. I finally got the truck I needed, and went on my way. After doing what I needed with the truck, I returned it to the same store with the same associate at approximately 1100am. I put the keys in his hand and he told me I was good to go, and would receive a confirmation email once he had it checked in. Today (10Feb2021), after turning in the AT I rented to the store located at 208 W Main St, Hendersonville, TN 37075. After turning in the trailer, I had the associate there check on the box truck contract, only to find out that the vehicle was still "dispatched" and had not been processed in yet. I now have to return to the Hendersonville store at 1100 tomorrow morning, furthering disrupting my schedule.

TERESA M.
Évaluation :

Return was very fast & easy. Guys were great & very friendly.

LUIS S.
Évaluation :

Great service.

Linda W.
Évaluation :

The storage unit was broken into and approximately $3000 was stolen. Supposedly the camera was blocked from identifying the those involved, camera tapes would identify who was moving at the time of the break-in. Very disappointed that our items were not safe. I feel it was an inside job, how many people carry lock cutters when they are moving. Definitely not a safe and secure storage unit to trust personal items.

Barbara A.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHLEEN M.
Évaluation :

get off the cell phone while helping us

PETER R.
Évaluation :

Le client n'a pas laissé de commentaire.

Dieter Z.
Évaluation :

I checked in on the app, only to find that when I got to the counter the truck the app told me I was using had just been given to someone else. But I got a bigger truck for the same cost because of it, so no biggie. I returned my truck with the app also. It told me to check that I'd filled up the tank, a couple other things, and asked me to drop the keys in the keys return and then press continue. So I did all that, and *after I no longer had the keys and I had locked the truck* the app asked me to take pictures of the odometer and other things I no longer had access to. Also the key return box at this location is back behind a fence with an "employees only" sign on it, and on the *opposite* side of the building where the "key return" stickers are on the walls. Had a heck of time finding it...

Linda H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandy C.
Évaluation :

Le client n'a pas laissé de commentaire.

SHEILA J.
Évaluation :

The people were great! Very helpful. Pleasant experience. Thank you.

John H.
Évaluation :

Great people here Always helpful!

KIMBERLY S.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH R.
Évaluation :

Le client n'a pas laissé de commentaire.

tiana symone P.
Évaluation :

Do not recommend overcharged for mileage

HENRY D.
Évaluation :

Le client n'a pas laissé de commentaire.

CARRIE L.
Évaluation :

There was not a walk around when picking up the truck. The U haul was filthy and "spit" sunflower seeds out the vents when turning on the heat. There was not a walk around when returning the truck. I have not received a receipt for the truck as of yet. I would recommend Uhaul but not sure of this location.

Daniel T.
Évaluation :

VERY difficult to reach by phone. Wait-time often exceeds 20 min. Even with on-line check-in, transaction-time at the counter can be.considerable.

RICHARD B.
Évaluation :

The biggest problem at this location is staffing. They always seem to be understaffed. In this case, it took nearly an hour to pick up a reserved trailer rental. Yes, it was Friday evening, and yes, they were busy, but there was ONE person tending the counter, and he left for 10-15 minutes while I (and others) stood there. From past experience, this is fairly typical--it's taken 20 minutes to get propane before, because they had no one who could either pump it, or check me out in a timely fashion.

RICHARD J.
Évaluation :

My issue is not w/ the Bardstown location, they were great, my issue is with my original location that I booked the reservation with, the Bluegrass Pkwy "You Store It" location, they accepted my reservation and didn't have the equipment that I needed, as well as the lady that was running the storage place was very rude!!!

KATHY D.
Évaluation :

I requested a 10 ft truck and while I'm happy there was still anything at all to use, I almost couldnt climb up in it. When I tried to ask a question they answered as though I already knew. I'm 64, never did that before and could have used an explanation. Also pointing to my rental wasnt helpful since I didnt have the requested size. I literally walked around trying different locks before going back inside to ask again. And the clerk practically yelling at me in front of everyone in there didnt improve my experience.

DARCY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Barry P.
Évaluation :

Le client n'a pas laissé de commentaire.

KOMITSE FREDERIC A.
Évaluation :

I love the service ✅👍

Marcos P.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM J.
Évaluation :

Keep doing a great job and service I truly appreciate your help Thanks

JANICEMULLINS B.
Évaluation :

The poor guy behind the desk was the only one on duty at that location. He did the best he could but was clearly overworked. There needs to be at least two attendants on location. My order was not right. I reserved a towing rig for my riding lawnmower. They instead gave me a rig for a car, which the lawnmower wouldn't have fit. I called the morning of the appointment to say I would be late due to car trouble. The woman I spoke with never did anything about it and my order was canceled when I didn't show up at the appointment time.

Joel C.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLBERT R.
Évaluation :

Le client n'a pas laissé de commentaire.

John G.
Évaluation :

Team at the Bardstown Rd facility provided great service! Thanks for your help making our move a bit easier.

Shedrick J.
Évaluation :

Nothing, everything was great !!!

Luis S.
Évaluation :

Le client n'a pas laissé de commentaire.

Aimee O.
Évaluation :

The staff was so kind and helpful. We are grateful.

Scott W.
Évaluation :

A man told me to leave the keys in the truck and he'd send an email. I assumed I would get an email shortly after dropping the truck off. I tried calling the facility while I know it was open and it went to the National call center. They didn't show that the truck was returned and when the woman called the local number, as I had done, it went to the call center, too. I was afraid I would get charged an additional day, even though I returned it 25 minutes prior to the 3:00 PM requirement. I finally received an email after about18 hours. Thankfully, it was correct and there were no additional fees. Not pleased with the return process.

Kenneth E.
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Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMUEL R.
Évaluation :

I can't think of anything. The operators were extremely helpful and demonstrated great customer service!

Jacqueline P.
Évaluation :

PSI on tires was so low that it was flat after loading and one of the back lights wasn't working, which the salesman was aware of. I fixed both issues myself. It delayed my trip.

Brian K.
Évaluation :

Le client n'a pas laissé de commentaire.

SRESTHA G.
Évaluation :

The employee who checked me in and gave us the truck was very rude. He disappointed me in his rate of service.

DEBORAH R.
Évaluation :

Very rude Customer service I have used the services at this location many times and encountered the same type of behavior from your employees

ANTOINE J.
Évaluation :

Service was slow. We returned the truck before our 4 hours was up and put gas in it. Was charged extra because we went 5 miles extra then we said we were going.

JOSEPH W.
Évaluation :

staff was very helpful and friendly.

Keri D.
Évaluation :

Kid at the counter was on his phone and didn't greet me when I walked in. Then, he told me that he was new and needed his manager to help find my reservation. Manager was efficient but not very friendly.

Stephanie B.
Évaluation :

The representative that met me upon returning the truck was not wearing a mask.

JAMES G.
Évaluation :

Le client n'a pas laissé de commentaire.

TASHA T.
Évaluation :

Why is my personal email being used by someone renting a uhaul that's 4 hours away where I'm from

FRANKIE P.
Évaluation :

keep doing what you're doing

LATANYA F.
Évaluation :

We were sent to 4 different locations before we got a van. The initial reservation was was supposedly changed with no warning. We were rescheduled 25 minutes away and upon arrival there was a system issue and no vehicle was available. Initial reservation was 11:30 we got a van at 4. Unbelievable

John M.
Évaluation :

Don't know of any improvements. I reserved some dollies. I received quick service to get them and to return them. Perfect.

LEIGH K.
Évaluation :

Did not supply a dolly i ordered but overall things were good

JAMES P.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN B. | Expérience générale |
Évaluation :

Great place, great people 👍

CARTER M.
Évaluation :

Le client n'a pas laissé de commentaire.

LOKNATH K.
Évaluation :

Thank u

JACQUELYNN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael P.
Évaluation :

Chris was above average upon helping unload trailer

Mike T.
Évaluation :

Le client n'a pas laissé de commentaire.

Billy B.
Évaluation :

Super nice and got me unhooked in minutes. Great place!

Michael B.
Évaluation :

Customer service sucks.

Brock S.
Évaluation :

Le client n'a pas laissé de commentaire.

kate M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jordan G.
Évaluation :

When we picked up our truck the employee who helped us was not wearing a mask, was coughing, and truly made me feel uncomfortable due to the virus pandemic. For this reason I wouldn't feel comfortable recommending the location. The other employee, however, helped me save time waiting inside when I didn't have to, and in light of the risks of exposure I appreciated this greatly.

MICHAEL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff T.
Évaluation :

Not a thing.

MELANIE T.
Évaluation :

This location and general manager was great, but may need more employees, because the line was long. But no one was complaining. But our overall UHAUL experience was horrible. We ordered our UHAUL online the night before, moved our items outside in expectation that UHAUL would be dependable. But when we arrived at the Crestwood location to pick up our truck , the app/ website kept saying we weren't at our location, even though we were there. We called the help desk and then they called their help desk. They were able to see exactly where we were (which was very nice and helpful, I must admit), but when the helpers finally gave us the codes to the lock boxes(since the digital site would never say we were there), the lockboxes were all empty and didn't have keys in them. This was the first 90 mins. So then we had to drive 30 minutes to the next UHAUL destination to get the truck, wait in line 40 ish minutes, and get a truck and drive 30 minutes back to the apartment. So we started the UHAUL issue at 2:45 and didn't get back until 6:30ish and it was dark and trying to load it. We lost 3-4 hours of moving time and ended up having to do it all in the dark and then rain. Please fix the problem with the mobile check-in. Please ask your locations to have keys available, please have corrected pictures of trucks on app. Please go to the Crestwood location and physically see what I'm talking about. I can't be the only one complaining about it. Please thank your customer service teams for trying and helping us. In the process of helping us, they hung up on us either accidentally or on purpose, but didn't call us back until we called another Uhaul location to see if they could help us. But they did help us.

ASIA J.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven G.
Évaluation :

Keep doing what you're doing! 😊

JONATHAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM H.
Évaluation :

Went well. I rent trailers from this location once and a while. Always goes well.

ROGER M.
Évaluation :

Truck had front end problems that made it difficult to keep in a straight line. It was a chore to drive. Penske next time

Gregory C.
Évaluation :

Le client n'a pas laissé de commentaire.

Leah H.
Évaluation :

Great service! Friendly staff!

Patrcicia H.
Évaluation :

Awesome

JEREMY S.
Évaluation :

This store is usually a night mare to walk into. My exp. This time was outstanding an gotta give it to uhaul employee Tremell he was only one working an his attitude stay upbeat an positive along with politeness couldn't asked for a better experience. Uhaul take notes he needs to train all your future employee your customer satisfaction level would be outstanding..

JEFFERY L.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRY R.
Évaluation :

Rhe Assistant Manager Trey was very rude and unprofessional. I was talking to him about a quote he gave me that was double what I had to pay and he rudely said are you going to listen to me!!! He also tried to charge me another day when the truck was brought back earlier than expected. I had to tell him I had pictures to prove when I returned it. I also returned it with less miles than I had thought I needed and with more gas than I had when I picked it up. He needs to be trained as a manager. I read the reviews before I went but I do not judge experiences of others, but this time the reviews were correct. There needs to be a manager that doesn't have to keep asking his employees how to do things and then ask did he do it right. I am in management and have been for 30 years and I have never acted that way to customers.

jonathan A.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

I dropped off the dolly within 4 hours of picking it up and the manager was there and said that he'd check me in and I was good to go. Three days later, I get a call asking if I need to extend the rental and I tell them I dropped it off. They said ok and confirmed that it was there. Then they charged me three days for a trailer that I used for 4 hours within the 24 hour window I reserved. Complete scam.

KATHY H.
Évaluation :

Nothing. You were fantastic

Lee M.
Évaluation :

This was not my reservation location. I did not get the $50 credit for being sent to 3 different uhaul locations in 2 states before i got the reserved trailer. How do i get the credit, please? I should not have to ask for it, your system knows it happened, it should automatically credit the $50.

HAYDEN C.
Évaluation :

Le client n'a pas laissé de commentaire.

FOREST R.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA R.
Évaluation :

Having everything ready when we get there and not switching the location on us last minute.

Theresa M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian S.
Évaluation :

It would be nice for amateur drivers if the pull through for pick up and drop off was not always blocked.

Jennifer F.
Évaluation :

Le client n'a pas laissé de commentaire.

MARKEL L.
Évaluation :

Le client n'a pas laissé de commentaire.

Karna K.
Évaluation :

Awesome Job!

Pamela Z.
Évaluation :

The workers were all very niece thank you all ,

THOMAS G.
Évaluation :

Le client n'a pas laissé de commentaire.

GABRIEL C.
Évaluation :

Professional and courteous staff. Excellent experience!

AMY S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tony D.
Évaluation :

Le client n'a pas laissé de commentaire.

MILTONDANIEL G.
Évaluation :

N/A at this time everything was good 🙂

Mambaye S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

dennis S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamesina H. | Premières impressions |
Évaluation :

The Man was very helpful and very kind

Ron F. | Premières impressions |
Évaluation :

Chris the Manager at the Bardstown facility was the most friendly, helpful and efficient staff member at UHaul I have ever encountered in all the years and different locations I have been to.

Todd S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Catherine J. | Premières impressions |
Évaluation :

Choices had to be made at that time. T.y.

jonesha S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

clara f. | Expérience générale |
Évaluation :

Thanks to all of you that work with me Mr William Martin and his wonderful Staff. In Louisville Ky Bardstown Rd

Auhdonya K. | Expérience générale |
Évaluation :

Very unprofessional place from managers to the employees. They always texting and on social media, tone of voice is very disrespectful. FYI THIS FACILITY HAS A BAD MICE PROBLEM!!!!!! The prices for the storage is not worth it.

Stacy M. | Expérience générale |
Évaluation :

Mice got into my stuff, chewed up some things and found a home in my mattress box springs. It was dead and fell out when I put my bed together.

Todd S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Teresa D. | Expérience générale |
Évaluation :

Every time I went in to make a payment on my storage unit, I waited at least 30 minutes to an hour every time. I waited so long once that the person behind the counter promised he would credit my account $25. But then he had “computer issues” and said that he would credit my card the next day. That credit never came. I mentioned it to someone the next month, and they said they would take care of it, but they didn’t. I gave up trying to get it back. Overall, it was a horrible experience and I’ll never do it again.

clara f. | Premières impressions |
Évaluation :

I Clara Fortson would Like to Thank Mr Martin and his Staff for a wonderful Job they are doing at U_Haul on Bardtown Road Keep up the good work.and a very Thanks to Mr Martin for all he did to help me.

clara f. | Premières impressions |
Évaluation :

Keep up the Good work.

John S. | Expérience générale |
Évaluation :

Storage facility was very clean Staff very friendly and answered all concerns.

Shawn M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jamesdaril A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

John S. | Premières impressions |
Évaluation :

Fast and frindley.Staff knows what they are doing. Great Service

Laticia B. | Expérience générale |
Évaluation :

My U-Haul was being emptied out the next morning after The bill was due 24 hours haven’t even passed five and then they try to charge me and they did charge me a full months rent

Michelle M. | Expérience générale |
Évaluation :

Chase is awesome, very helpful and very knowledgeable of what I needed! 10 in my book!

FRANDOLYN y. | Expérience générale |
Évaluation :

The staff was friendly and helpful.

JOKUEL B. | Expérience générale |
Évaluation :

Very impressed

CARMEN J. | Premières impressions |
Évaluation :

Good experience

CARMEN J. | Premières impressions |
Évaluation :

Very helpful, pretty fast and efficient. I had a very.good experience with them

Melya S. | Premières impressions |
Évaluation :

The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

emily t. | Premières impressions |
Évaluation :

People were wonderful. Friendly and helpful.

byron r. | Expérience générale |
Évaluation :

Staff was friendly & patient when handling issues I had with moving & storage.

stacey s. | Premières impressions |
Évaluation :

My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

Latonya h. | Expérience générale |
Évaluation :

I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

justin J. | Premières impressions |
Évaluation :

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn’t imagine any other professionals getting me through this difficult time.

german s. | Expérience générale |
Évaluation :

Five star

Michael B. | Expérience générale |
Évaluation :

I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

renee z. | Expérience générale |
Évaluation :

personal front desk service was great. However, this past month there was an issue with billing.

DawnMarie F. | Expérience générale |
Évaluation :

Never had an issue always friendly

willis c. | Expérience générale |
Évaluation :

More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

Charles P. | Réservation |
Évaluation :

Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Tim H. | Réservation |
Évaluation :

Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Eugene C. | Expérience générale |
Évaluation :

Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Juan F. | Réservation |
Évaluation :

Great service great experience. Just wish mileage was .55 a mile rather than 1 dollar. Wish storage units was a little cheaper

YVETTE C. | Réservation |
Évaluation :

Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

DANIEL M. | Réservation |
Évaluation :

Love it

Jennifer F. | Expérience générale |
Évaluation :

Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Lester H. | Réservation |
Évaluation :

Good

HENRY B. | Expérience générale |
Évaluation :

A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

catherine j. | Expérience générale |
Évaluation :

Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.

Donald B. | Expérience générale |
Évaluation :

The only reason I did not give an excellent rating was an employing told me I had to close out my storage rooms in person, which was difficult due to this storage rental being for an out of town move.

Non reviews have been submitted for this location.

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