Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

1 823 évaluations

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Excellent service à la clientèle

Juan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann L.  |  Premières impressions 
Évaluation :
4

I would give five stars for service but haven’t seen the facility yet so couldn’t give five yet.

Tim R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl H. 
Évaluation :
5

Morning and evening shift were kind, courteous and very helpful.

Shirlene S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa F. 
Évaluation :
5

Keep it on

abraham G. 
Évaluation :
5

Fue una excelente experiencia nos ayudó mucho y resolvió los problemas que tuvimos al proporcionarnos el espacio para Almacenamiento que necesitábamos a muy buen precio también fueron muy comprensivos con la confusión al perder la llave y nos dieron unos días extra para solucionar el problema gracias

Guillermina L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSUALDO S. 
Évaluation :
5

All the people here are very helpful and professional

Lam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lam N. 
Évaluation :
5

Everything was great! Excellent personnel!

Beverly F. 
Évaluation :
5

Love the customer service was wonderful only deal with this company

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hoang t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

all good

Christie B. 
Évaluation :
5

The ppl at the front need a raise that’s all ima say

Stephen G.  |  Premières impressions 
Évaluation :
5

No improvements needed as far as I'm concerned. Very professional help and great to do business with!

Eugene S. 
Évaluation :
4

Very pleased with staff, provided good service

MALLIKA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell P. 
Évaluation :
5

professional and friendly employees

charles Z. 
Évaluation :
2

The staff were not friendly and not helpful at all, lack of customer service

evelyn c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amesha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulises C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Employee was very accurate on looking into availability for the size of storage I was looking for.

Lucia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

federico A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria M. 
Évaluation :
1

A poor rating because all information should be let known to the customers before they spend there money . Like the lady told me it was $30 den $99

Shemarr L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonya D.  |  Online Move In 
Évaluation :
4

In person cost at return

Ed E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINGHUAN D. 
Évaluation :
5

Nothing Luis & Sabrina are Awesome always get you right! Kudos磊

Cornell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie H. 
Évaluation :
2

The staff were nice enough, but were distracted and gave me the wrong key. After I found the truck with a number that was not in my contract, and a mileage that did not add up, I went back inside and talked to the associate who told me “haha yeah I noticed I gave you the wrong key, but don't worry I changed it in the system”. I asked for something that showed that or the key to the other truck. He just grabbed my paper and scratched the older truck number and mileage and wrote the one from the picture I took from the truck. Then he said it was all good, changed/scratched the fuel level gauge 1/4 full to 1/2 full because he was “sure” the truck was half full. I got to the truck and noticed it was a quarter full, tried to go back inside and the other lady stopped me and said that I could just change it on the check in page… okay I did that but still, after all that, they charged me 74 dollars for fuel and “service” from that. Sir… siiiir. I tried at every point to cover my ass and STILL. I filled it to where I found it as per your standards. The situation was later rectified by cust service, but seriously, get it together.

Amelia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias K. 
Évaluation :
4

Store charged my card three different times and I had to contact manager to correct issue

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELBY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADYS C.  |  Premières impressions 
Évaluation :
5

Friendly and knowledgeable staff

Michele M. 
Évaluation :
5

Ms. Sabrina was truly the best help throughout my move! She was friendly and kind and patient. I was incredibly lost but she helped every step of the way! Please give this woman a raise!

LaKrystal W.  |  Premières impressions 
Évaluation :
5

Great people

Leon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron L. 
Évaluation :
5

Staff treated me like I was VIP. The whole experience with storage and truck rental was great. I will recommend you to friends and family.

JAN C.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and accommodating with a willingness to go that extra mile.

Samuel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAMMOND CLARICE H.  |  Expérience générale 
Évaluation :
3

The truck had scratches on it and I pointed it out to the employee helping me so it could be documented. I was in a disagreement with two employees about a pending charge to rent the U haul. I tried to do a split payment( cash and card) but it did not work out well. I should have gave her the cash first then my card payment. I was angry over the mistake. My family member went to the ATM to get cash to close out my bill. I will not use this U Haul branch again.

April M. 
Évaluation :
5

Immediately took care of my needs. Great customer service and support. I highly recommend.

Darryl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginal A.  |  Expérience générale 
Évaluation :
4

Everything was excellent, expect the staff member who did the papper work her ATTITUDE. Thanks

Jackson J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma T. 
Évaluation :
4

The drop off location is about 2 miles from me, this was not taken into consideration, and led to extra charge, although it's less than $2 but it could have been worse than that

hosea R. 
Évaluation :
1

The original Truck that was given to me was brand new - however upon leaving the location noticed the check engine light was on. They gave me another truck - however the AC did not work and blew hot air my entire trip. 100+ degree weather in August and Truck that are advertised to have AC do not - not good business.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Percilla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shari s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

Sabrina Jones was so welcoming one would think I am a family memeber. She was professional and thorough the transaction. She provides water to help my wife and me rehydratate. Merci.

STEPHANOU Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Premières impressions 
Évaluation :
2

The app and website for self check out were lagging. We had a hard time to find the bar code for the location to check in/out. Rented 2 times, but both time the truck only have 1/4 to 1/5 of the gas tank. Please have it fill up after each rental.

Thanh T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
1

The woman behind the counter was very rude. She did inform me that they overcharged me $13 and at first offered to refund me the money if I would wait a few minutes behind the next But when I explained to her that the person on the phone had messed up my order previously because they were being trained she got mad and said never mind and just handed me the receipt and said U-Haul would mail me the refund on my credit card and 3 to 5 business days and refused to do it right then and there. I said "no I'll wait. you said you would fix it right now." She said "NO that's okay, you can take your receipt and go I have other people to wait on. "just go!" She was the rudest woman I have ever encountered behind the counter. If I never go back to that store again it will be too soon.

Deneice C. 
Évaluation :
2

In the pick up location, they said about half of tank is filled and during return I have to return the truck with half a tank. I filled truck with half a talk by checking fuel gauge needle. When the bill come, 25$ for gas. I asked Uhaul personnel, she talked about some fuel reading or mileage readings, which I didn't understand. It is not mentioned anywhere. 25$ is absolute day robbery. She was rude also.

Palaniraj P. 
Évaluation :
5

Ms Sabrina was so helpful and a joy to do business with. We will use this location again.

Patricia B. 
Évaluation :
5

Nice costumer service, 100 % satisfied, definitely will be there again.

Danlys A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stanley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Make more trailers there's . They have to search just to find you a trailer

Christie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
4

1) There were no furniture pads so I had to improvise and use every towel and blanket in the house to pad the contents of my U-box to make sure it stayed balanced and didn't shift in transit. 2) I reported the above lack of furniture pads immediately via the website email blank but never received any response. 3) When it was time to retrieve and unload my filled, stored U-box, I first mistakenly called U-Haul rather than MovingHelp.com and when I asked for guidance in setting up a moving helper to bring the U-box to my new home and unload it for me, I was told "we don't do that". The agent didn't remind me that I could use MovingHelp.com to do this. She actually said "we don't do this", and told me that I'd have to have the container delivered by U-Haul truck, left for a few days, then picked up after I emptied it or hired someone else to empty it for me. It took me an extra week and two more calls to U-Haul before I connected with an agent at the actual storage facility who was able to quickly direct me to use MovingHelp.com. I think all U-Haul agents should be aware of the sister company MovingHelp.com ("powered by U-Haul"), and be able to respond to situations like mine. It was a simple solution (use a different website) but two other agents and one of their "supervisors" were not able to tell me how to hire an approved moving company to assist me.

Cynthia S. 
Évaluation :
5

I would recommend anyone to use the pod service If they are shipping across country.

BLESSING D. 
Évaluation :
5

Sabrina n the guy that checked me in were both amazing thank u guys !! Easy n quick !

Jessica Q. 
Évaluation :
5

It's all good

Caesar S. 
Évaluation :
4

My experienced was mixed. I was not able to pick up my truck from the assigned location, and it took a long time for the staff to figure out I was not going to be able to have a truck. The Sam Houston address was the second location I had been to that day. My truck had a large sticky spot in the back. Otherwise, it was fine.

Shelley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rummel M. 
Évaluation :
5

Le service a été excellent. I cannot remember the name of the gentleman working by himself on Thursday. However, after purchasing the rental of a trailer and upon leaving the store to drive my Expedition to the trailer, I noticed a couple coming through the door. I figured my friends and I would have to wait in the scorching heat before he would be able to do the hitching up. I had no sooner pulled up to the trailer, and I see the young man running towards me. He hitched up the trailer in less than 3 minutes and then ran back to the office. He must have explained what he needed to do and asked if they could give him a few minutes while he finished up with me. He must have realized that the custom

Kimberly A. 
Évaluation :
5

Grey Job

Armando T. 
Évaluation :
5

A fantastic experience at this location. Everyone I spoke to here & worked with in person was fantastic.

Marla H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

florette M. 
Évaluation :
5

This was a remarkably seamless experience. Fantastic communication and responsiveness. Keep up the good work.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa M. 
Évaluation :
3

The 15' truck I used front end was not very stable which in turn made steering the vehicle a challenge.

Reginal A. 
Évaluation :
3

Will never use Uhaul again. Their estimate of how many boxes needed was so off, the costs incurred on us to order more was a goldmine for them. I have lost count of the number of items damaged or destroyed as I unpack, including a 6-month old washer and a top of line fridge. They treated us and our business like trash. App and website are also sadly in need of improvements.

Stacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHODESHIA J. 
Évaluation :
5

Jordan and the 2 ladies Sabrina and I cant remember right now so HELPFUL I can not Stress enough if you are decent human being . I had NEEDS I had Desires all I did was ask for help NOT DEMAND it but was decent to them . THE WENT UP AND ABOVE my expectations they far exceeded my expectations. There are ALOT of moving parts in this business and I have to say UHAUL all the way has been Amazing. My UBox was handled professionally and I moved the reservation around very accommodating. Arrived before it was scheduled. Then on this end it was moved to a overflow lots close by .Jordan and the ladies arranged to get it back over in a reasonable time less than a week . Then once I decided to move it into storage on the property we set a date and it was done . My unit was easy and clean the facility was clean and easy to maneuver thru Clean Bathrooms. Now it is all done and I am Super Grateful for the team and the location im At . Good team GREAT FOLKS!!! THANK YOU ALL

Cerise R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Sabrina was amazing

Cyan S. 
Évaluation :
5

I was a little upset when I went to pay. When I called to set the truck up it rolled over to the help line. I spoke to Tracey to ask about setting up the truck. She told me it was $.40 a mile for every mile we went over. When I went to pay, they had charged me $1,09 a mile. We would not have gone over if we thought it would be that price. We made two trips with the truck thinking it was only $.40 per mile. I filed a complaint about being charged differently than what I was quoted on the phone. We are awaiting a call in this regard We love doing business with Uhaul. Sabrina and Pricilla are great to work with at the facility located at 11300 South Sam Houston Parkway West Tory is great to work with at the Red Bluff facility in Pasadena Tx

Ronald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ODURO K. 
Évaluation :
5

Both of the guys working there were great !

Jacqueline J. 
Évaluation :
5

Good work.

Eleazar G. 
Évaluation :
5

Everything was great.

Kimberley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and nice

ALEXIS Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demesha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal H.  |  Expérience générale 
Évaluation :
5

Great staff! Very professional and helpful. Even the lady who does the cleaning.

Alexis Y. 
Évaluation :
5

Staff Employee David was very professional, courteous and helpful and made the move-in experience effortless. He is truly an asset to your company. Thank you. Michael Striegold 832-474-2185

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey B. 
Évaluation :
5

The best service plus the gen mgr, Jordan is very hands on and makes check in and out a breeze! Oh his attitude is top tier! He represents this location well! Glad I chose this location! Thank you Jordan and the Beltway Southwest team!

Renetta B.  |  Online Move In 
Évaluation :
5

Awesome Service!

Ashley R. 
Évaluation :
5

Nothing keep up the good team work.

Gwendolyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danya L. 
Évaluation :
1

The guy asst manager he was not friendly & he was so rood & when I go pick up the truck he told me we don't have any size of truck I said okay but when I go outside & I ask for other guy what happen no truck today he said who told you we don't have any truck he was very helpful to me and he give good service and give me good size of truck too

Farhan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danlys A. 
Évaluation :
5

The service was awesome! It was fast, they were able to help me even get the correct size storage and made the transition seamless!

Tabatha G.  |  Premières impressions 
Évaluation :
5

The young man who rented me the truck was VERY helpful and friendly.

katovishia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
2

Please don't put 6 by 12 if is going to be 5. It was not explained that it was going to be smaller. I lost a lot of money on miles, time, gas and plus renting that trailer. Hope it can improve the way the trailers are designed. The nice lady that help when I return it Thank you.

Francisco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Great service

RICKEY S. 
Évaluation :
5

I believe the lady working the desk's name was Sabrina . She was there when I rented and when I dropped off. She's a perfect match for your company. She's friendly, outgoing, and extremely nice. I had a very easy experience. I will certainly rent from this location over the one that's closer to my house because of this.

Dustin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ora P.  |  Premières impressions 
Évaluation :
5

A representative recommended that we downsize our trailer for our safety and the preservation of our suv's transmission. The entire 3 day drive we felt thankful for that advice- the 5x8 was far more manageable for our needs. The entire team was very helpful and attentive.

AVERY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen S. 
Évaluation :
5

Checking in was super fast. Got shown where everything was. Only issue is that the loading dock area is out of action which was a bit annoying in the rain but not the end of the world

DAVID C.  |  Premières impressions 
Évaluation :
5

Everybody was great and everything was great

STEVE G.  |  Expérience générale 
Évaluation :
4

I will be using this facility in the near future. I had to cancel my storage rental due to moving date changes.

LIsa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katina H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Catrina C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adonis M.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and super helpful

Emily H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta T.  |  Expérience générale 
Évaluation :
5

The lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.

Nancy A.  |  Premières impressions 
Évaluation :
5

Every staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul's fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don't remember any ones names but for everyone that worked there between July 21-March 22 y'all where A1 in my book and my wife and I thank you for your excellent customer service

DERELL H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherease A.  |  Premières impressions 
Évaluation :
5

Mrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -Gil

Tolis V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faizan S.  |  Premières impressions 
Évaluation :
5

Great Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!

Taylor M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole D.  |  Premières impressions 
Évaluation :
5

Very helpful workers

Conswella V.  |  Premières impressions 
Évaluation :
1

My wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn't. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.

Kirk E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALESIA DENICE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOI J.  |  Expérience générale 
Évaluation :
5

Ms. Sabrina Jones is awesome. She was very transparent when I needed a question asked or advice.

TAVASHA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mona Deshannan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yoshea J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

feliciana m.  |  Expérience générale 
Évaluation :
5

Greatly appreciated service

TODD L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tashune e.  |  Premières impressions 
Évaluation :
5

The night/evening staff was very informative and made it easier for me to navigate around facility.....

Erik T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORENZO R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B.  |  Premières impressions 
Évaluation :
5

This storage facility was way better than any of the storage places I've used before. I did not get climate control yet it felt like it. There where many benefits that outweigh any of the concerns I had. The only concerns where the lack of toilet paper, drying paper or hand soap in the mens restroom.

LOUIS O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P.  |  Expérience générale 
Évaluation :
5

Great service

KEITHLEY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Online Move In 
Évaluation :
4

The staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!

Adam R.  |  Premières impressions 
Évaluation :
5

Jordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!

Priscilla O.  |  Premières impressions 
Évaluation :
5

By far this is the best storage facility. I've never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.

Richard T T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodriguez A.  |  Premières impressions 
Évaluation :
2

All my stuff has roaches needs better pest control

KENNY C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONYA P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sweet s.  |  Expérience générale 
Évaluation :
5

Excellent Customer Service! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!

kimberly s.  |  Expérience générale 
Évaluation :
4

All was great.

LASONIA L.  |  Premières impressions 
Évaluation :
5

Muy buenas condiciones e instalaciones Pero un poco caro el precio

Raul T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tressa P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine B.  |  Expérience générale 
Évaluation :
5

Very good Service at this uhaul.

Joseph F O.  |  Expérience générale 
Évaluation :
5

Staff was friendly and courteous. I appreciate everything including the help

Alicia B.  |  Expérience générale 
Évaluation :
5

Me gusta como tratan al cliente

SANTIAGO R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma C.  |  Online Move In 
Évaluation :
5

Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..

Elizabeth H.  |  Expérience générale 
Évaluation :
5

Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.

Pamela S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myrtle R.  |  Expérience générale 
Évaluation :
5

Gary was extremely helpful and friendly!

nykole d.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful

MARIE O.  |  Premières impressions 
Évaluation :
5

Julia, Gary, Steven and Christian are great!

Brandance B.  |  Premières impressions 
Évaluation :
5

This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .

JAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N.  |  Expérience générale 
Évaluation :
5

Tray was amazing!

Crystal J.  |  Premières impressions 
Évaluation :
5

This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.

Salaadin W.  |  Premières impressions 
Évaluation :
4

the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.

Loretta T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie J.  |  Expérience générale 
Évaluation :
5

Their courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!

Julia H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanilla B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khiante J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rovena O.  |  Premières impressions 
Évaluation :
5

Above average!

WALTER J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N.  |  Premières impressions 
Évaluation :
5

Keep up the good work 😊

Claudette C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER L.  |  Premières impressions 
Évaluation :
4

The staff could be a little better

Warren L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia J.  |  Expérience générale 
Évaluation :
5

The manager, Steve, is a great customer service manager. The place is very clean.

KYLE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIN X.  |  Expérience générale 
Évaluation :
3

As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn't fair as my move in date was the 31st. She then changed it to the 30th but I'll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn't offered anything to change date to the 1St. I get paid on the 1st of the month. Just don't think it's FAIR!

Christina H.  |  Premières impressions 
Évaluation :
5

The Young Men at the service desk was very helpful and very informative.

Joseph F O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armine E.  |  Expérience générale 
Évaluation :
5

Por un amigo.

Adonis M.  |  Premières impressions 
Évaluation :
5

This rating is based on having Steven's exceptional service. He's polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!

Bonnie J.  |  Premières impressions 
Évaluation :
5

Everything was awesome and very nice and clean I would recommend to anyone needed a storage

Regina J.  |  Expérience générale 
Évaluation :
5

The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.

JAN C.  |  Premières impressions 
Évaluation :
1

Storage damaged and no direct communication

ZHIQUN W.  |  Expérience générale 
Évaluation :
5

Steven Davis is the best!

HAITHAM S.  |  Expérience générale 
Évaluation :