Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

1 417 évaluations

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodriguez A.  |  Premières impressions 
Évaluation :
5

very nice all around, would use again

Pawel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARY R. 
Évaluation :
5

All good with this experience

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus N. 
Évaluation :
3

I was sent to another location then had to return to this location based on staff not correctly checking for reservations

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynaldo D. 
Évaluation :
4

I had to go eat way out of my way to return the rental back to this location instead of another U-Haul location. Very dissatisfied

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY M. 
Évaluation :
4

Setup a service for delivery when people are outside of the normal 40 minute delivery area. I spent hours on the phone and driving back and forth to the location to get my 6 of my 8 uBoxes delivered to my home. I really appreciate the help I received from Steven Davis, Jordan Lewis, and LIsa (forgot her last name). It was unfortunate I had to fight to get this to happen after spending over 10 000 $.

Thomas A. 
Évaluation :
2

All my stuff has roaches needs better pest control

KENNY C.  |  Expérience générale 
Évaluation :
4

Always awesome. Love UHAL

REGINALD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONYA P.  |  Expérience générale 
Évaluation :
2

Charged me an extra fee for gas. We replaced the gas just before turning it in. Money was never placed back into my account.

Eric D. 
Évaluation :
3

All was well except they overcharged me for gas because I did not place the meter on the correct level, although the picture clearly showed the return was more than the checkout gas level. Also never responded to my email.

WAYNE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sweet s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
4

Check in took a bit longer than I was used to and the vans front driver's side tire was at 1/2 the pressure of the other 3 and I had to have air added . At checkout Sabrina made sure I was getting the best early return options available.

LYNETTE M. 
Évaluation :
5

Excellent Customer Service! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!

kimberly s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO R. 
Évaluation :
5

moving center employees were great, in and out in a record time....

james C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET W. 
Évaluation :
4

All was great.

LASONIA L.  |  Premières impressions 
Évaluation :
5

My visit was 1st rate

Kevin L. 
Évaluation :
5

nothing very happy

dawn R. 
Évaluation :
3

You should tell people about toll charges before they leave

alicia T. 
Évaluation :
5

Very professional service !!!

PEDRO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NAKIA J. 
Évaluation :
5

ya'll are doing a great job. Thanks

Mozell C. 
Évaluation :
5

Muy buenas condiciones e instalaciones Pero un poco caro el precio

Raul T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista B. 
Évaluation :
4

If you give a customer a pick up time at 8am make sure the truck is ready if the place isn't opened. Had to wait an hour to get the truck

TRACEY A. 
Évaluation :
5

Same as other location. Nothing, went smoothly. Your agent was friendly, informative and very helpful

JOHNNIE L. 
Évaluation :
5

Same, don't change anything

WILLIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tressa P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine B.  |  Expérience générale 
Évaluation :
5

Super friendly. That location is full of pros. I have dealt with many U-Haul locations over the years and this one is fantastic! Caring Professional Knowledgeable Helpful Fisher - 281-794-2361

Patrick Y. 
Évaluation :
2

Up until now I had always had good experiences at this location. This time I could not get the uhaul.com deal to work right on my phone to check in/out, kept going in a loop. The truck I rented had a significant vibration above 35 mph or so. After a short stint on the highway, I opted to use side roads to be able to keep my speed low enough. This cost me a good amount of time. Then I was billed for more mileage than I used, but that issue did get resolved after a few attempts to speak with someone. One person on the phone took me saying “I'm being screwed” to be an invitation to be super rude to me on the phone, very professional. When I'm at work I can't chastise customers when they're upset, my company must be odd….While it all worked out in the end, I'm not sure I'll ever be doing business with uHaul again.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN F. 
Évaluation :
4

Please train neighborhood location how to utilize computer to generate return receipt or equipment ret. I returned a car transport trailer to your neighborhood drop off at 5615 Wayside in Houston October 7th, the same day that I picked it up. I now have a pending charge of 443,30 $ made on October 22 from that location. It's obvious that errors were made at that location regarding the equipment return and proper return protocol. The agent at that location admitted that he didn't know how to enter the information on the UHaul site.

SHARRON T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHELON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trong H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oladipo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKEISHIA D. 
Évaluation :
5

Very good Service at this uhaul.

Joseph F O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL N. 
Évaluation :
5

good!

Jenny W. 
Évaluation :
5

Thank you for taking care of everything for us

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farheen M. 
Évaluation :
1

New management

WAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UMED R. 
Évaluation :
5

Great process, friendly staff

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE H. 
Évaluation :
1

The worst service from UHaul in my life!!!!!!!!!!!!!!!!!!!!!!!! First of all they gave me a truck that had trash in the back on the box truck. It was dirty inside. I called the store and wasn't able to speak to anyone. Then finally someone answered but they said they weren't located in that store. I could not take it back because I was already on a tight schedule. When I arrived at the uhaul place. I proceeded to explain the situation but was ignored. There was one guy at the counter (very clueless by the way) very unprofessional. No manager on site... It was a mess! I am requesting a full refund as I should for this horrible experience. I also would liek to complain on another employee. He didnt give me a name but hes the really fat one! He basically called me an idiot and said if I knew how to google!!!!!!!! WTF is that.... He needs to learn how to shut his mouth for once. Hes disgusting and needs to be fired. Hire professional people to represent your store. Trashy employees equals trashy ass service

JESSICA C. 
Évaluation :
5

Staff was friendly and courteous. I appreciate everything including the help

Alicia B.  |  Expérience générale 
Évaluation :
4

The pickup place was good. They modified my reservation on the fly, removing an appliance dolly that I had reserved but did not need. Nothing against the location, but the truck was loaded on 10 October and driven the morning of 11 October to Galveston through light rain. However, even though the rain was light and lasted only about 20 minute, I found out when I unpacked the the entire attic was flooded.

MICHAEL G. 
Évaluation :
5

Me gusta como tratan al cliente

SANTIAGO R.  |  Premières impressions 
Évaluation :
1

Customer service was very bad! They need more training! Over all a mess

NAQIY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUIS C. 
Évaluation :
5

Fast service, professional staff and good price for the rental.

JOHN M. 
Évaluation :
5

The experience I had was absolutely great. The staff in the U-Haul office in Texas went above and beyond. The store manager took the time to drop off a TV box to my home after he got off of work. The women who delivered the containers were awesome. They are exceptional women!!!!!!!

ROSE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL M. 
Évaluation :
1

I was CHEATED BY YOUR WORKER WHO CHARGED ME FOR GOING 67miles when I went less than 10. It as been so long to reply because I have been sick. I rented your truck to have items picked up for home remodeling but had to stop my project the next few days after the items were put in my house. Your worker told me that I should have checked my mileage before I left with the truck. I have rented many car and trucks in my 76 year old lifetime and I have only been told to check the condition of the car or truck not the mileage. I was overcharged and I want a refund on the 67 miles. They tell you to put the mileage down when you bring it back. This person either put the wrong miles down in the beginning or when I returned the truck. I have never had a problem with been overcharged before even when I relocated to Texas from Chicago. I was shocked that this happened. Better late than never however this person should be stopped bringing down your business.

IDA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARISMA D. 
Évaluation :
1

The reps were too unprofessional. My reservation was complete and the rep put in the system twice and didn't do it right still. My 10 % discount wasn't on there, dolly nor covers. Just a bad situation.

RACHEL J. 
Évaluation :
5

No complaints at all. The staff were all very nice and patient. Will definitely return to that location.

KIMBER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma C.  |  Online Move In 
Évaluation :
5

Gentleman that processed our reservation and got us on our way was very friendly and helpful. Facility was very clean and well equipped. Definitely recommend this location.

DAVID W. 
Évaluation :
5

Friendly staff and fast service.

LOREN G. 
Évaluation :
1

Manager Steve was no help along with his employees. Would never refer this location to anyone.

DESTINY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HERMELINDA A. 
Évaluation :
1

This experience was completely HORRIBLE. Thank you for rectifying my issue but I can't say that I will use this service again. Maybe this was a one-off.

Chasity B. 
Évaluation :
5

Rien

LYDIA D. 
Évaluation :
4

It seems to be Au haul thing and that it takes forever to get checked out. The staff at this location was courteous and professional but the process Should be expedited

JOseph P. 
Évaluation :
2

The Tyres were almost bare. One burst. The chap that helped me was on bail for manslaughter and the attendant for repairing the tyre was very dry. We waited 3hrs for a replacement in the Louisiana sun. However my experience is usually much better. I feel the Tyres should be checked better by the local dealer.

Evan R. 
Évaluation :
5

Thank you, this made our move so much easier. The staff were all very friendly, helpful, and patient.

Chloe D. 
Évaluation :
5

Very professional and great services. Thanks for making my rental so easy-to-use.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

They made the dropping off process easy & they were knowledgeable also.

Pamela S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony W. 
Évaluation :
5

Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..

Elizabeth H.  |  Expérience générale 
Évaluation :
5

Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra 400 $for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.

Pamela S.  |  Premières impressions 
Évaluation :
5

I don't remember who checked me out today. She was sooooop nice, encouraging and help..I wish I knew her name so I could give her a shout and thank her once again

Raymond J. 
Évaluation :
5

Had a blowout tire so couldn't use it

GUADALUPE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myrtle R.  |  Expérience générale 
Évaluation :
5

Gary was extremely helpful and friendly!

nykole d.  |  Premières impressions 
Évaluation :
2

The U-Haul company seems to have some issues. The website allows for reservations, even though the location may not have the equipment. When I showed up, there was no trailer. So my options were to go elsewhere or ask about a truck. Naturally, the truck costs much more. Given that I needed the trailer that day, I really didn't have much choice. The associate changed the contract to a truck and for whatever reason made it a one way reservation. I told her that I needed to go pick up a load, bring it somewhere else and the. Bring the trailer back. She said to contact the 800 number before returning the truck so they could fix the contract. Being late on the start of this errand I said ok and left. At the end of the trip, I call the 800 number only to be told that there is a 45 minute wait. Who has time for this? So I called the local guy. He said, “bring it by and we'll get it squared away.” He took care of it. I still got dinged for mileage, which I should have asked about beforehand and would have attempted to avoid. So what should have been less than an 80 $venture turned into something closer to 400 $.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAUDREY T. 
Évaluation :
5

excellent customer service, friendly and courteous. Employee greatly assisted when returned the tailor.

tenson T. 
Évaluation :
5

Awesome customer service 👏

Tamica P. 
Évaluation :
5

Staff was extremely helpful

MARIE O.  |  Premières impressions 
Évaluation :
5

I picked up the UBox & returned & the customer service was great thanks

Carlton J. 
Évaluation :
5

Julia, Gary, Steven and Christian are great!

Brandance B.  |  Premières impressions 
Évaluation :
5

We arrived 4 minutes before the location closed. The employee who took the return was great, going above and beyond to make sure we were able to return. Thank you to him.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOLOMON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .

JAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N.  |  Expérience générale 
Évaluation :
5

The parking is not the best.

VICTOR O. 
Évaluation :
5

It's hard to say because y'all got it going on thanks to you all

FREDONIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANTHONY A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MIGUEL C. 
Évaluation :
5

You guys are doing everything great. I want to personally send a thank you to Gary and Trey because they were so knowledgeable and kind. It was close to closing time when I arrived back and instead of just taking my keys, they finished with my process and told me what my total was. Whenever I have to move or anyone else that I know, I would definitely refer them to this location. Thank You again.

SALAADIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESTOR G. 
Évaluation :
5

Everything and each associate I interacted with was awesome. Enjoyed the experience. Droite

REGINALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT FRANCIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBY A. 
Évaluation :
5

Tray was amazing!

Crystal J.  |  Premières impressions 
Évaluation :
5

This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.

Salaadin W.  |  Premières impressions 
Évaluation :
4

the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.

Loretta T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanilla B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rovena O.  |  Premières impressions 
Évaluation :
5

Above average!

WALTER J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N.  |  Premières impressions 
Évaluation :
5

Keep up the good work 😊

Claudette C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER L.  |  Premières impressions 
Évaluation :
3

As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn't fair as my move in date was the 31st. She then changed it to the 30th but I'll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn't offered anything to change date to the 1St. I get paid on the 1st of the month. Just don't think it's FAIR!

Christina H.  |  Premières impressions 
Évaluation :
5

The Young Men at the service desk was very helpful and very informative.

Joseph F O.  |  Premières impressions 
Évaluation :
5

Por un amigo.

Adonis M.  |  Premières impressions 
Évaluation :
5

This rating is based on having Steven's exceptional service. He's polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!

Bonnie J.  |  Premières impressions 
Évaluation :
5

The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.

JAN C.  |  Premières impressions 
Évaluation :
5

I needed a bigger unit l. the switch was quick and easy. Very secure!

doylenisha s.  |  Premières impressions 
Évaluation :
5

Steven goes above and beyond to extend great customer service

Dora B.  |  Premières impressions 
Évaluation :
5

Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente

Raul T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
1

U-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.

Marina A.  |  Premières impressions 
Évaluation :
5

Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it's always so busy!

Shalonda S.  |  Premières impressions 
Évaluation :
3

the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.

koya H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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