The staff was amazing!
Chrystal N.Customer Reviews for U-Haul Moving & Storage at Big Bend Road
Testimonials From Recent Customers
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Best employees ever !!!!! Great experience This place is exceptional . So kind & helpful My go to place
JEANINE C.I was extremely pleased with the entire experience. JY was very helpful, knowledgeable and really made things go smoothly. I would drive a little further to use this location and staff!
Tina M.Justin took care of me at this location. He was super friendly and very fast. It was an easy transaction.
Randy C. | Premières impressionsNothing that I know of to improve. Mine was a last minute rental. Justin, who was terrrrrific, took care of me. He made it all very easy.
Randy C.Albert was very courteous, professional and efficient in handling both pickup and drop off.
Joseph O.Justin was friendly and great to work with. He ensured all the equipment was ready to go and made the check and check out process super easy
Jeff W.The staff was unbelievably helpful, very personable, which made the whole experience just easy.
William C.Had two units and was very pleased with the service
MICHELLE Y. | Expérience généraleAlbert was very helpful and friendly.
Susan V.Albert was awesome and great to deal with and when I returned, Justin was just as awesome as the last time! Great experience!
Laura M.Have used this location 3 times in the last 6 months and go out of our way when other locations are closer because the service and communication from this location is impeccable!
Jill L S.Great location and friendly staff
Saad A.April was fantastic
Debra T.Everything was great except that I still haven't received a receipt via email as I was told would happen.
Donna M.The service was excellent and very friendly!
Kelley P.Verify functionality of trucks. Transmission fluid was leaking on ours and it would not get out of first gear. Many times I had to turn the truck off and on just to get it in gear. A few times while in gear it would slip into neutral and again I would have to turn the truck off and back on to get it into gear. Thank goodness our move was only in town so we made it work.
Derrick W.I have rented from this location numerous times. Always a good and easy experience. Albert is especially helpful.
Stephaine C.Great job, very clear
Donald W.Safe & secure with a great staff answering questions I had.
sharon a. | Expérience généraleA little expensive for the size. Only could afford a month.
Andrea g. | Expérience généraleOnline, before hours check in is terrible. Took 30 minutes.
Chris B.Great job!
James P.Justin (?) was awesome. An amazing attitude and smiled a lot. He was super helpful and friendly. I walked in the door and he knew my last name from reading the truck number and it was so easy and quick! Thanks, Justin! You're awesome
Laura M. | Premières impressionsAlbert was professional and cheery as always. Love whenever I stop into this location and see him working the desk!
Jared J.Everything went as planned. The truck was ready when we arrived. The staff was friendly. Prices seem reasonable.
RONNY H.I was here 2 yrs while travel nursing during pandemic and it was very nice to be worry free with my stored items.
Carolyn B. | Expérience généraleAll employees mind and most helpful!!
Dinah N. | Expérience généraleMake it easier to follow through on your claim to return unused boxes previously purchased + not used.
William H.When I set it up on-line, I answered all of the questions and even uploaded my id. Why did I have to get quizzed on all of the same questions when I arrived?
Christopher L.Excellent service from attendants at location.
Muhammad I.The Facility is good. It's the cost of storage unit. A 10x10x11 shouldn't be $189 not when the down the street is $98 for 10x15
Kyle S. | Expérience généraleI loved using Uhaul. Thank you!
Burgandy F. | Expérience généraleExcellent and professional service
MARK H.Albert was amazing! He really helped us out and that eased a lot of stress for our big move. One of the best experiences at u-haul.
Monica T.Was a great experience and the staff are super friendly and helpful.
Jason K.Justin Young went above and beyond for me on more than just one occasion!! He helped me more than anyone had and made an extremely stressful time MUCH much easier! THANK YOU JUSTIN! You're amazing!
Victoria M. | Expérience généraleNothing to improve really.
Thomas R.Great experience returning my vehicle. I was in and out of the facility quickly. I'll definitely use this facility again if ever needed.
Matthew G.I had a long day at work and have not been up to moving anything yet. I hope to start tomorrow. I'm resting today.
Bonnie S. | Online Move InVery helpful and answered any concerns I had
Michael b. | Expérience généraleExcellent U-Haul center. Very accommodating to all concerns. Ask for Albert, he is the go-to man at U-Haul in Ballwin. Very professional with a keen eye for all details. Thanks for making moving a little less stressful.
robert t. | Expérience généraleProvide a truck with modern electronics to allow hands-free cell phon e use. Bluetooth and USB connections MUST be standard
Howard W.The lady was very helpful
Michael C. | Premières impressionsGreat service. Friendly attendants. Great!!!!
Paul B.Excellent customer service. Truck met our needs for our move. Very professional! Great location
Bryan T.So easy. Great customer service! I always use this location.
stephanie C.People were nice, truck was clean and easy to drive. Costs were good too.
Blake M.Never an issue and staff always friendly. I do think you should offer a discount on boxes and truck rentals if we are storage customers.
Christopher M. | Expérience généraleThe gate setup is very poorly positioned & gave me a headache every time i had to exit. Every time i arrived big trucks would be parked right by the exit gate keypad blocking your access making it difficult to get to the keypad from your car and leave. It would be nice to pull up to it on the right side of the road like the way traffic goes so your not trying to reposition your vehicle on the way in or out when others are also entering and exiting the property.
Jennifer L. | Expérience généraleGet the driveway between the U-Haul and QT locations fixed. It is likely that most customerd will get the gas tank refilled at the QT station.
Thomas D.Thank you for all of your help!
Ashley C.Good experience. Nice clean facility. Friendly service.
Jeremiah G. | Expérience généraleStaff was so nice
donna T.Nothing. the staff were friendly, accommodating, helpful. Overall they made the experience simple and pleasant.
Gregory W.Was helped by Justin when picking up and dropping off. He was very helpful and made the experience very user friendly. Great location and a good experience renting a truck. Already recommended to a friend
Jacob S.Great experience all around. The staff is extremely friendly and helpful. The facilities are well lit and extremely clean as well as all the equipment we used.
Janet C. | Expérience généraleAll good
tucker M.Friendly, knowledgeable, and timely. Great service
Dave C.Glad took referral!!! :D. Great job!
Cynthia D. | Premières impressions:)
Cynthia D.The storage facility was very clean and accessible. The staff was friendly, prompt and professional. I would use this facility again if I require storage. Thanks .....
Robert C. | Expérience généraleMiss. McQuire and her staff are the best in customer service. I have moved 5 times in the past 7 years and she made everything so convenient! I have one more move to make when my apartment is ready and miss McQiure's Uhaul is what i will be using!❤️
Cristy A. | Premières impressionsThis process was so easy! We booked a reservation the day before - we didn't initially get the timeframe we desired because of the past minute reservation, but we only needed a truck for 2 hours, so it worked out fine. We had to reserve a 20' truck because we needed a ramp and it was easy to drive with no prior large vehicle driving experience. It is conveniently located next to a gas station so you can easily add a few gallons before returning the vehicle. Kenneth P. was easy to work with and the Saturday store hours are very convenient for customers.
Lisa B.Did not know that box truck did not have pull down ramp. Made loading more difficult
Tucker M.Great employees very helpful and pleasant. Office was very organized. Made it very easy to rent and be on my way.
Ted P.The staff was amazing when I realized I needed a truck with a ramp. They swapped on the spot without hesitation and hooked me up. Return was like a nascar pit stop.Moving sucks but The staff at Big Bend made it suck a lot less!
Dale R.Customer service is lacking. The changing of the locks without notice and then the threat of being locked out when I was a good paying customer for many years was a little too much.
Elizabeth R. | Expérience généraleThank you uhaul for helping in moving.
Yeshu P.I have never rented a storage locker before so nothing to compare, but I have no complaints. Albert, I think was his name, was most helpful and friendly, a joy to work with. I was greeted by a small snake one day when I opened my unit. Surprised me, but no problem.
Beverly M. | Expérience généraleGood clean 20 ft truck rental. USB charger did not work but everything else was great. Will rent again soon
Bruce H.Only issue is that they did not provide the size uhaul I reserved. Would be okay if they would have charged me for the one I originally selected. However, they charged me the extra $10. a day Frustrating!!! Eric Pilas
Eric P.The gentleman who was working there yesterday was awesome. He was an exceptional rep to your brand, super attentive and accommodating. I had to change my pick up time due to unforeseen circumstances and he was super helpful. I will go out of my way to use this location first next time.
Anthony R.Fast and very easy took about2 minutes
AW H.Horrible from the beginning till the end and not just cause they waited to the last min to contact me about auction. The trauma I endured while moving it will last me for a lifetime. The workers did nothing about that incident as well!
Keisha Shelton S. | Expérience généraleWonderful storage experience. Clean and brightly lit. Would definitely use you all again. Very helpful staff
NANCY N. | Expérience généraleThanks for exceptional service during our recent move.
Mike N. | Expérience généraleJustin was very knowledgeable, kind & helpful. Appreciate his assistance with everything. Storage units are very nice and clean.
MaryAnn D. | Premières impressionsIt is very difficult to get a trailer to the loading/unloading door. Sharp turn and it is made more difficult by the U-Haul vehicles that are parked right where you need to turn. Please stop leaving them there.
Vickie S. | Expérience généraleI honestly can't say enough about how helpful, kind and knowledgeable the staff are at not only Fort Walton Beach with April's service, but also at the Big Bend location!!! I can't say one bad thing about them! They go above and beyond to make moving a less stressful experience! I will for sure be telling my friends and family to always go with UHaul as it's the only way for me to know that everything is going to be done correctly! PLUS, the hours are amazing! It takes away so much stress knowing that they will be open, so no insane rushing! You can get that hotel when driving gets to be too much! Life saving!
Pamela C. | Premières impressionsThanks, I loved this storage experience, be well. S
Sandra R. | Expérience généraleAll the trucks parked along the driveways are very inconvenient and potentially dangerous. Very hard to maneuver large trucks with trailers. The only reason facility access hours were convenient to me was because I paid for them to be that way. I am very happy to be done with this particular facility.
William G. | Expérience généraleWell maintained property
Tammie A. | Premières impressionsThe UHaul on S. Bug Ben Rd in MO was outstanding in every way! The employees professional & helpful, very friendly and we felt they took very good care of us. The storage facility was amazing , we had both an interior smaller storage and a larger exterior storage to hold our household goods ( even our irreplaceable photos & negatives) between the two. We felt safe there after hours and at night when storing or removing items with the security system abs lighting set up! We highly recommend this place if you need to store your safekeeping items.
Maureen B. | Expérience généraleJared was very helpful.
THOMAS K. | Premières impressionsThank You to the Staff.
Arlie K. | Expérience généraleJared was very helpful. He's great.
CHARLES IAN M. | Premières impressionsThe male staff was friendly and helpful yet wasn't waiting on me the female staff seemed lost or anxious to rent me the highest unit even after I satiated I was in a financial bind hence me needing storage. Eventually I got a unit. Only to finish and find out I needed a lock. She didn't state or mention it. Worst part I was in a domestic situation on the lot, cameras are there. No one intervened or called the police. I had to call the police! It was semi the worst experience ever!
Keisha Shelton S. | Premières impressionsJered is OUTSTANDING! He is always so helpful and knowledgeable. We feel very well taken care of. Customer care seems like a thing of the past until you experience Jared. We wish we could give him a raise!
JOHN S. | Expérience généraleVery clean and friendly staff.
Stacy C. | Expérience généraleThank you!!
TERESA T. | Premières impressionsThe staff was friendly and helpful. The facility was clean. The location was convenient for our needs.
ELMER P. | Expérience généraleI booked online, and never actually had any contact with any employees at the facility, but the online checkin and checkout was very easy. The facility was very clean. My only complaint is the large road reflectors on the floor right inside the door to indicate where to park the carts. This makes it very hard to go in and out the doors with a loaded cart. Several times, a cart wheel hit a reflector and caused things to fall off the cart. A painted yellow line or tape on the floor would suffice and not cause any problems.
Keneth C. | Expérience généraleAlfred was the best customer service rep ever. I'd recommend your services at U-Haul to anyone and will keep in mind for future should I be in need of storage space again. Thank you so very much!
KAREN N. | Expérience généraleYour staff- Aabdy, Albert and Sdie- all three are excellent!
Sandra R. | Premières impressionsThe staff alone gets 5 stars!
Dan B. | Expérience généraleEverything was good. Just had more space open up so we didn't need storage anymore.
David B. | Expérience généraleWe have had a great experience renting at this location. Friendly staff, clean facility.
michael b. | Premières impressionsThe facility and staff are amazing! Highly recommend this location for their great service!
April B. | Expérience généraleI have to be very clear in my statement. The Jared and his staff at the Big Bend location are top notch. His team are incredible!!!!
Lisa D. | Expérience généraleManager handles all situations well.
Pamela H. | Expérience généraleAlbert was great
BOB B. | Premières impressionsAlbert was great, I was able to rent a storage next to my other storage unit!
Mary S. | Premières impressionsBeing that I live out of state, I utilized the storage facility to store my daughter's college dormitory items. When I called to make payments over the phone, I found that the representative was rude on the two occasions I made payments. I just believe the individual should be more friendlier when customers call.
Shermona J. | Expérience généraleEveryone was very friendly and helpful. Don't remember all their names Tyler and Albert Peterson both helped me and were friendly and efficient.
Sina M. | Expérience généraleStaff was friendly, helpful, and informative. Uhall's trailer/truck rental equals free storage unit is unbeatable, and I can't think of a complaint (though the online reservation process can be frustrating, the actual workers are great all around). If you're moving, no one else can possibly compare. I really don't know how these people are making any money, but the consumer benefits, no doubt there. Thanks to Uhall's staff, from Springfield, IL to Ballwin, MO, for making a rough move all the more manageable.
RYAN P. | Expérience généraleEverything was great at the Big Bend location, especially the staff. The manager is fantastic and it really shows in the rest of the staff. My only issue was with the elevator. It closed almost immediately, and was constantly closing on me as I loaded stuff in on the carts.
TIMOTHY D. | Expérience généraleThe gate code wasn't working. They had to open the gate for me several times. I'm really hoping they have it repaired when I have to go in next week.
Kellie H. | Premières impressionsGreat location, great staff, made my move easy.
Susan M. | Expérience généraleMy experience with this location was an excellent one. Jared was very helpful answering questions and making sure everything was done correctly with my orders. I highly recommend this location.
John M. | Expérience généraleHorrible customer service. The unit that I had reserved previously was not available I was given another unit that apparently was also not available but they had no awareness of that . The code that I was given did not work. And after finding out that the 2nd unit that I was supposedly going to get Was occupied I was told they had no other units available in that size. Even though I had gone in several weeks earlier asked for a specific size offered to put down a deposit and was told it was not necessary. A poorly managed facility and a disastrous experience.I will never do business with u haul again.
Francisco B. | Expérience généraleAlthough while there another customer was waiting to have a problem fixed, he booked a space 3 wks. Prior got there and it was not available. Salesperson said she could not resolve it with a little larger bin because the computer would not let her. He was sent away with nothing or no help. My experience everything worked but I did not like what happened to him. No solutions offered.
Cindy K. | Premières impressionsGreat people to work with, very helpful all the way.
Rodger B. | Expérience généraleI was not able to move into my unit (Thursday) because it still had the padlock on it. I didn't know that UHaul was locking units until people moved their stuff in. I had hired movers to help me move in. The access code did not work. It was after the store had closed. The only phone number I had was the store number. I had to call UHaul and was on hold for a VERY long time. I ended up spending over 2 hours and three minutes on the phone trying to deal with this matter. The next day I was able to call the general manager of the store. We worked out a resolution to put into action the next day. I was finally moved into my unit on Saturday.
Elizabeth H. | Premières impressionsThis is my first experience renting storage space, and everyone was very friendly and helpful. The rules and options were clearly expressed to me and I was able to get the right storage unit for the time I needed. Merci.
james h. | Expérience généraleThe staff was so helpful and kind during a stressful time, amazing work!
ASHLEY B. | Premières impressionsVery clean facility. The staff was extremely helpful if I had questions. I would highly recommend this facility.
David S. | Expérience généraleYour company is the best company of your kind around.
Rodger B. | Premières impressions