Great customer service! Thank you
VASO VCustomer Reviews for U-Haul Moving & Storage at Big Bend Road
Testimonials From Recent Customers
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Everything was great except for the mice. Lots of mice.
BRIAN B | Expérience généraleYou went above and beyond to help me. Thank you will see you again. Excellent management and employees. All the best to you and your families.
THOMAS S | Expérience généraleEveryone who works there was helpful and knowledgeable.
Craig E | Expérience généraleI love coming here . Everyone is so friendly ,makes you feel welcome. They handle any questions or concerns I may have immediately makes you feel very important to them I've been to many U-Hauls in the area and this one by far is the best one I been too. The staff there has made me a lifetime customer.
rich h | Expérience généraleParis and the entire team are outstanding! Thank you!!
kelly p | Expérience généraleGreat customer service!!
JON EWish you wouldn't restrict the time someone can be at the facility and wish I was allowed 24 hr access.
Zachary D | Expérience généraleIf you charge $25 if the truck was not swept out, it should at least be swept out before it is rented out. I had to sweep it out before and after loading/unloading it.
ROBERT Balways wonderful
ANGELA KMr. Justin Young did a remarkable job finding the right unit for my needs. He is friendly, knowledgeable, proactive, and professional.
AIMEN K | Premières impressionsGreat u haul location I use frequently I recommend to friends
MARK SGood folks working there! Great service!
WILLIAM SI had a great first time storage unit experience! April helped me out during the check in and check out process. She walked me through the map and made it easy to make my way around. She was also super friendly and made the entire experience better!
Paul M | Expérience généraleAt arrival to find a hand written note stating no one would be at the location until 11. Downloaded app and reserved f150 truck. Met with rep inside location at 11:13. Walked me thru mileage and fuel level. Unaware of text message expiration to note condition of vehicle. Rep did not mention text message verification. Returned vehicle around 12:30 same day. Found note on door that location closed for the day. Noted contract mileage was incorrect and left a note regarding same. Clicked link provided but it expired. Nothing in the contract to my knowledge states the text would expire. Could not update condition of vehicle. Used vehicle for 15 miles. Charged nearly 80 miles. Vehicle had strong weed smell in the cabin. Talked to location personnel over phone on 8/20/2024. They were very defensive, argumentative and down right rude. Escalated to U-Haul customer service and received incident 4937357. Customer service was very helpful. Asking for reconsideration of total amount charged. Merci.
todd gExcellent customer service and van was clean and ready when I got there. Returning the van was professional and efficient
ANDREW OMaintaining your truck to be safe to drive is of utmost importance. The truck that was assigned to me was in extremely poor condition and unsafe to drive. We will never rent from here again. Expressed my concern to your salesman and felt my concerns fell on deaf ears.
Jill LGreat location
rich h | Premières impressionsEverything went just fine.
MICHAEL MParis, the receptionist at this location was excellent and super helpful. The location was actually very inconvenient and was not our first choice. We were moved to this location by the logistics person who told us the day before pick up that our location and truck needs were unavailable. We had placed an order for a 10ft truck in Creve Coeur and had to pick up a 20ft truck in Ballwin. When we picked up the truck it did have garbage in it from previous customer. For these reasons I would not recommend U-Haul.
KATHRYN MI really loved this location. The truck were new, much easy to drive, clean and the rental process was very easy and quick online..
ANITA BVery convenient location. Service was good and prompt.
Brad BJustin and April were awesome! So helpful and nice! Such an easy move!!!
david hBest uhaul in town . Friendy, professional,kind and courteous. Would recommend this location by far compared to other stores I've visited in the area.
rich h | Premières impressionsEVERYONE there is so helpful-I love April and Paris. Justin is awesome also. I used to rent through AVIS. I found my new people and home! Thank you so much!!!
kelly p | Premières impressionsWhen I placed the reservation, I stated a date and time for pick up and drop off. There was NO mention of an additional charge based on the return time, which was apparently after hours. I think that should have been mentioned at that time, not AFTER the fact. That was frustrating and a little deceptive, in my opinion. Otherwise, all went well.
Gretchen TGood experience.
Linda HBe more open with costs. This was a lot more than expected.
Lynda WLet them know about the $20 fee if they return the truck early and after hours.
Jim SThe staff were SO exceptional. Angel and I think Rob in the afternoon. Just outstanding. We are blessed they are so close to our home. Merci.
kelly pNever had a bad experience and was in and out of the storage unit several times. staff is always great and friendly and always helpful.
MICHAEL H | Expérience généraleFantastic customer service! April was my guardian angel who helped me get a moving crew within hours.
CONSTANCE SHelp the new customers
sugunakar cI would prefer to come to this location than any other when needing a U-Haul rental. I've used them several times everybody has been friendly and helpful and amazing and I let people know constantly.
Jacqueline JS.O.
James WParis was terrible to me, ruined my morning, GM April nowhere to be found, not waiting 72hrs for her to call me to resolve how poorly I was treated by the desk agent she employed, sorry. You can just listen to the recording on google review of your vicinity.
Renee R | Premières impressionsBoth employees were friendly and helpful
Randy WGreat experience. Good service. Nice staff. We will use this location and UHaul again in the future.
Robert HExcellent customer service.
Andrew DEveryone at this location are helpful friendly and knowledgeable. They are great
jim dThis place is the most well managed UHAUL facilitiy I have used. Even though it's not the closest UHAUL to my home, I'll continue to use this facility because its staff is great! The store is well stocked, clean, the vehicles are always clean and well maintained.
Susan SNice facility, but a bit pricey.
MARK H | Premières impressionsJulie is one of the kindest and most helpful managers that has ever been at that facility. I am blessed to know her as a friend..
NU V | Premières impressionsThe representative at his location was friendly and courteous.
Timothy EI rented a small motorcycle trailer. As the U-Haul attendant was connecting the electrical plug to my vehicle, I noticed the wires were frayed and broken on the trailer side of the connection. The attendant looked at it and immediately said he should replace it. He promptly ran inside and brought out a replacement wiring harness which allowed proper electrical connection. The attendant did a good job and I was on my way without delay.
Dennis HVery nice and professional
James BThe equipment is checked. I had ask for a broom before I drove off the property to sweep out the truck it had food and trash in it.
Susen NAll good
Michael WI can’t remember the gentle man name that worked with Paris but they both have excellent customers service and very wonderful people they made sure i was satisfied all around before departing, PARIS went way above and beyond for me to make sure i was great she’s perfect.
MARNESE T | Expérience généraleJustina’s been incredible and extremely responsive and helpful!
Mark W | Premières impressionsI returned the equipment after hours. I downloaded the app and my reservation did not populate in the app. I scanned the QR code on the key drop box quite a few times, which said it would take me specifically to the page where I would confirm return. It did not take me to this page at all. This is a coordination issue on your end. The representative was not understanding of the situation and refused to return the $20.
Kyle RCant remember the gentleman's name that helped me but he was by far the best person i have ever dealt with at U haul and this was my 5th time in 18 months that i have used u haul
Dennis SSuperb communication, excellent customer service delivery, an island of professionalism and competence in a sea of floundering, extremely aggravating and uncaring customer disservice. The easiest component of my move. Thank you!!
CHRISTOPHER KThe service and vehicles provided at this location are always excellent. I've never had an issue.
LANCE SThe women at this location was awesome. She was helpful friendly and very sincere. She is a great asset to your company. My fault for not getting her name as it was an outstanding experience.
jim dKeep up the good work and wonderful customer service
MARNESE T | Premières impressionsAll of the employees are great. Justin is a fantastic employee. I never miss a beat when he's around. Makes it simple and easy. Even Anthony(regional field manager) was excellent. He help me get the van rental quickly and I was on my way. Great Team at this location.
Bryan OJustin was very courteous! Please keep up the great work. Will definitely rent again at this location when needed.
WASEEM AI've had my storage unit for close to 10 years. I remember when U-Haul took over the facility. The unit/area/facility is always maintained well. April Maguire is pleasant and good at her job. The woman I recently signed the Abandonment Letter with was also very nice and helpful. I have always rented U-Haul Trucks from the location on Manchester in Ballwin, but will try the Big Bend location in the future. I do have to say that the monthly cost for the unit seemed to increase very quickly in recent years. The recent annual % increases seemed very high…more than 10 %. But again I've been pleased w the facility and service. Merci.
KEITH K | Expérience généraleA big shoutout to Paris at the U-haul store off of Big Bend. She was amazing! Pleasant, friendly, and made the process easy. Thanks Paris!!
Frank HWe reserved the truck through the website. When we arrived at the location the process was quick, easy and the truck was ready to go. Although the small truck had a lot of miles on it, it was clean and drove great. Returning the truck was as simple as parking and giving the employee the key. All receipts were done through email which made the process very efficient. We have rented trucks here before and will continue to return.
Mark SVery rude staff, terrible to customera
Joshua DGreat experience every time. Very friendly and knowledgeable staff make it easy. Would highly recommend.
Alice l | Expérience généraleEveryone I’ve interacted with here has always been professional, helpful and nice to work with.
Ronald R | Expérience généraleIt's been great so far and the staff are just awesome all the time. So friendly and helpful. Would not dream of going anywhere else !!!!
Alice l | Expérience généraleEverything was great, convenient, friendly staff, very helpful with questions
Chris S | Expérience généraleThis team is always friendly and helpful! I drive my other locations to rent from them!
Perry BMy average rating is a result of pricing. While the staff was great and the facility clean most of the time, the price is ridiculous. I was renting from U Haul for seven years since they took it over and before that it was owned by two other companies so I was a LONG time customer and always paid on time.... 2 price increases in one year was ridiculous. Therefore I would not recommend UHaul.... we downsized at another location because the smallest unit was too small and we knew the price would jump in no time.
VIRGINIA W | Expérience généraleParis was very rude and unprofessional when I brought up a concern. I have already filed a formal complaint.
KENNETH AFriendly team at this location! Gave solid advice on how to make the move go smooth! Merci.
Naoufel Fthe truck was very old and didn't run well. It made lots of extra noises and smells. The girl working at the counter was absolutely awful to deal with. She was slow and very rude, then when I asked her to please finish processing my rental she stopped and told me that I was being rude and she would cancel the rental if I said anything else. She had already cancelled the woman in line ahead of me for "being rude" and I needed the truck to move my Aunt so I just shut up and finished the process. BTW, the lady in front of me was not rude at all. Your clerk was looking for a fight. Over the last 6 years I have literally spent thousands of dollars with Uhaul moving kids back and forth to college and to first jobs out of state. I have never encountered such a rude clerk. She seemed to be looking for a reason to object, then immediately claim to be the victim.
Alan WThe truck was well used, over 125k miles, but it ran as expected and we got the job done. The cargo area was clean and the cab was clean. Would have like to have had a backup camera and backup warning signal, and maybe a better way to adjust the passenger side mirror. The office was orderly and the staff was friendly and very helpful. Thank you for your help!
Mark TFriendly staff and clean environment
Kalyan KThe van was dirty. The cargo area had dried mud on the floor.
Glennon SWipe down basics in vehicle interiors. The driver's side floormat and pedals were muddy, steering wheel, shift lever and console was sticky on my rental. No complaints otherwise and I would rent from this location again.
Derek DWhat a great experience all the way around !! Very friendly and knowledgeable staff !!! Always ready to help and answer any questions I have. By far the cleanest and best storage I've ever had.
Alice l | Premières impressionsTruly excellent location! Extremely pleased with the exceptional customer service received here! Facility also seemed well maintained, and both move-in and move-out went very smoothly! Merci.
Christopher N | Expérience généraleApril is a super manager the facility is always clean and all employees are helpful
DINAH N | Expérience généralePrice too high for a 5x5x10 unit. Online said was $74 per month, yet I was charged over $100 per month because it was an outside drive up unit. I found an 8x10x10 drive up unit with another company for $45 per month for 3 months then goes to $89
RODNEY S | Expérience généraleThe clerk at the front desk he was great very helpful. Very kind.
Chris S | Déménagement en ligneStill insist that the access doors to the individual storage buildings need 55 gal trash containers for soda cans, water bottles and other such trash. Otherwise, they end up on the ground between buildings. Just Sayin'
Thom O | Expérience généraleVery pricey. Had to move someplace cheaper.
Roxane W | Expérience généraleAprils customer service was above and beyond what I expect each time.
Kelly L | Premières impressionsVery kind and supportive staff. Thank you for making a difficult move easier.
Rich S | Expérience généraleChelsea... who check me in and out was fantastic, very friendly and informative. A great employee and asset. I own a business and this type of person is valuable to a well run business.
Terry H | Expérience généraleVery helpful and considerate of the challenges of moving and storing needs.
Kelly D | Premières impressionsGreat service
ANA B | Expérience généraleVery helpful staff,appreciate all the help.
Traci W | Premières impressionsJustin was AWESOME!!!! He was very, very helpful!!!!
Janet H | Expérience généraleI have rented several storage units and the service has always been excellent! The price is a little high but I I've the ease of selecting a unit.
Sandra W | Expérience généraleThe office staff were always helpful and friendly!
Kristin O | Expérience généraleWonderfull employees !!!
JEANINE C | Expérience généraleWhile most units are in well-lit areas, mine was not. Unit A-1034, near the facility's office, was too dark.
Daniel S | Expérience généraleGentleman that checked me in, was very friendly and accommodating. Would definitely use this location again.
Gary R | Premières impressionsFriendly Efficient Variety of Choices Availability
Sandra W | Premières impressionsJustin took care of me at this location. He was super friendly and very fast. It was an easy transaction.
Randy C | Premières impressionsHad two units and was very pleased with the service
MICHELLE Y | Expérience généraleSafe & secure with a great staff answering questions I had.
sharon a | Expérience généraleA little expensive for the size. Only could afford a month.
Andrea g | Expérience généraleJustin (?) was awesome. An amazing attitude and smiled a lot. He was super helpful and friendly. I walked in the door and he knew my last name from reading the truck number and it was so easy and quick! Thanks, Justin! You're awesome
Laura M | Premières impressionsI was here 2 yrs while travel nursing during pandemic and it was very nice to be worry free with my stored items.
Carolyn B | Expérience généraleAll employees mind and most helpful!!
Dinah N | Expérience généraleThe Facility is good. It's the cost of storage unit. A 10x10x11 shouldn't be $189 not when the down the street is $98 for 10x15
Kyle S | Expérience généraleI loved using Uhaul. Thank you!
Burgandy F | Expérience généraleJustin Young went above and beyond for me on more than just one occasion!! He helped me more than anyone had and made an extremely stressful time MUCH much easier! THANK YOU JUSTIN! You're amazing!
Victoria M | Expérience généraleI had a long day at work and have not been up to moving anything yet. I hope to start tomorrow. I'm resting today.
Bonnie S | Déménagement en ligneVery helpful and answered any concerns I had
Michael b | Expérience généraleExcellent U-Haul center. Very accommodating to all concerns. Ask for Albert, he is the go-to man at U-Haul in Ballwin. Very professional with a keen eye for all details. Thanks for making moving a little less stressful.
robert t | Expérience généraleThe lady was very helpful
Michael C | Premières impressionsNever an issue and staff always friendly. I do think you should offer a discount on boxes and truck rentals if we are storage customers.
Christopher M | Expérience généraleThe gate setup is very poorly positioned & gave me a headache every time i had to exit. Every time i arrived big trucks would be parked right by the exit gate keypad blocking your access making it difficult to get to the keypad from your car and leave. It would be nice to pull up to it on the right side of the road like the way traffic goes so your not trying to reposition your vehicle on the way in or out when others are also entering and exiting the property.
Jennifer L | Expérience généraleGood experience. Nice clean facility. Friendly service.
Jeremiah G | Expérience généraleGreat experience all around. The staff is extremely friendly and helpful. The facilities are well lit and extremely clean as well as all the equipment we used.
Janet C | Expérience généraleGlad took referral!!! :D. Great job!
Cynthia D | Premières impressionsThe storage facility was very clean and accessible. The staff was friendly, prompt and professional. I would use this facility again if I require storage. Thanks .....
Robert C | Expérience généraleMiss. McQuire and her staff are the best in customer service. I have moved 5 times in the past 7 years and she made everything so convenient! I have one more move to make when my apartment is ready and miss McQiure's Uhaul is what i will be using!❤️
Cristy A | Premières impressions