Customer Reviews for U-Haul Moving & Storage at Big Bend Road

Évaluation :

4

The bar code for the drop box is very difficult to discover and not clearly indicated

Évaluation :

5

Jeannine went above and beyond in providing excellent customer service. I purposely drove further to this location because it is cleaner and more inviting than the one closest to where I live. She made the experience so worth the extra distance. Her help in finding the auto transport made my day as that crew took care of loading the car and hooking it up to the truck.

Évaluation :

5

Very efficient & friendly service

Évaluation :

5

This is my second time having to use Uhaul and this Ballwin place is great to work with. People are really what makes the place work with the equipment!!

Évaluation :

5

The staff was helpful, friendly and accommodating. Would definitely recommend. Thank you!!

Évaluation :

5

Keep up the good work I will be back.

Évaluation :

5

lower the rental prices would be nice.

Évaluation :

5

Truck smelled like cigarettes. Website wouldn't work when o tries to return truck

Évaluation :

5

Jared was very helpful with the whole return process and with getting a storage unit.

Évaluation :

5

Nothing. Staff was super friendly and efficient.

Évaluation :

5

The staff were very professional, helpful and pleasant. The van and dolly were in great shape and very clean. Merci.

Évaluation :

5

Jared and his team are very helpful and friendly. I highly recommend U-Haul storage on Big Bend.

Évaluation :

5

Mine experience was great. I've nothing to add.

Évaluation :

5

The particular truck did not drive well. Rough ride, poor steering.

Évaluation :

5

all was good

Évaluation :

5

The lady here was really nice about everything and super helpful

Évaluation :

5

I wanted to pick a truck up that was closer to our house but had to go to thid store. We put half the miles on the vehicle just driving it from the store to our house and then back to the store to return it

Évaluation :

5

I have used this location several times to rent a pick-up truck. Both times I received excellent service. The customer service reps have been pleasant. The equipment was clean and well maintained. The pricing was fair. I will definitely be using this facility again.

Évaluation :

5

Find the intermittent short in the right turn signal circuit

Évaluation :

5

The rental van was clean and well maintained. Le personnel était amical et serviable.

Évaluation :

5

Used Uhaul exclusively over last 15 years, but this facility was the ONE that was WAY below Uhaul standards, including failure to advise me my stored motorcycle had been stolen. Absolutely no assistance was given in attempts for identifying thieves including manager refusing to come to office during normal work hours, until county law enforcement made the request. I will never ever recommend this facility and actually went out of my way to use equipment from other locations to assist in my move out.

Évaluation :

1

Over charged me and sent a recipient to my email after I dropped the uhaul off I also waiting in the parking spot for 20 minutes when trying to drop off (signed said to wait in vehicle and someone would come out) no one ever did so after 20 minutes I went inside because we were in a hurry! was told they'd send me a recipient no sorry for the inconvenience nothing .... I also was never asked to sign anything ... not sure how this store runs things but doesn't seem right to me I've been in the customer service industry for over 12 years and I would NEVER act this way Very disappointed

Évaluation :

5

Super fast and super friendly

Évaluation :

5

Everything was quick, convenient, and a fair price. I also have a storage unit at this location.

Évaluation :

1

The customer service lady was rude wouldn't look at me when I asked her questions. Racist and rude

Évaluation :

5

Everything went well!

Évaluation :

5

Price could be better. The reason I moved out was 100 % due to cost. For the size, this should have been more like 49 $per month at most.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Service-oriented staff, very courteous and professional.

Évaluation :

4

Jared the owner is really friendly and helpful when we got the storage unit last year and he helped me with our recent truck return.

Évaluation :

5

1. I reserved a 17' truck for a 7:00PM pick-up from the Ballwin, MO location and received a confirmation email. When I went to that location to pick-up the truck I was told it wasn't in their store system, the truck was reserved, and waiting, at the 650 Big Bend Road location, 6 or 7 miles further away from my home. I was told this happened earlier as well to a previous customer. 2. Prior to returning the truck I put 9,00 $ in gas in it for the 37 miles driven even though the fuel gauge was still on full. 3. When I dropped off the truck a lady who was there when I picked-up the truck told me I was done as soon as I gave her the key. I asked if she was going to check the mileage so I can be charged the correct amount and was told there would be no charge due to the mix up with rental location. I told her I filled the tank and she said that was sweet, but a person named Jerry, or something, said there would not be a charge for the rental. I thanked her and left. 4. The next day I received an email from Jared Langford saying my credit card was charged 103,84 $ for the rental. 5. So, twice in one 'transaction' I was 'misinformed' by UHaul about my rental. Not too happy.

Évaluation :

5

Outstanding service. The general manager was fantastic and very personable.

Évaluation :

5

Outstanding and personable service!

Évaluation :

5

After using several storage facilities in the area, this location is by far the best! The staff is always friendly and accommodating - often going above and beyond, and the storage facility is the most immaculate I have ever seen!

Évaluation :

5

Gentleman who checked our vehicle in was very kind and very quick. Much appreciated after a long day moving and driving.

Évaluation :

1

I was charged for three days when returned on time for two days. EZ-Return would not let me check-in without location services. I was put in contact with uhaul.com/share technical support and they noted in the ticket that locator wasn't working as it should. poor poor customer communication at this location. I would have retuned Saturday had I had known my check-in was after hours Sunday. This is super easy to communicate to a renter. big big fail in my opinion. And why is the owner operator using a cell phone to copy driver license information?

Évaluation :

3

Rates are too darn high.

Évaluation :

5

Nothing, keep doing what you're doing.

Évaluation :

4

Try to interact with customers a little more. It felt a little impersonal and rushed.

Évaluation :

5

Used a moving van twice in the past month to move some furniture. Both experiences went very smooth.

Évaluation :

2

This location continues to call me each month for payment even though 3 months ago I didn't Even move in due to their computers being down. Due to the computers not working properly my card was charged 3 times and on the 4th when everything was working properly my card was denied due to fraudulent activity. They said I needed to use a different card. Didn't even recognize the fact that it was their fault for my card to have a hold on it. Will never go to this location or any because everyone I talk to says it is taken care of then the next month they call again.

Évaluation :

5

I had a 2nd order of straps for lifting that was not included at the pickup site since it had to be changed for truck avaliability reasons. Cancelled that order but still disappointing. Not the locations fault necessarily.

Évaluation :

5

Nada! Thank you to Travis and your team for a great experience. Will be back again! Laura

Évaluation :

5

Renting and returning was quick and easy. Friendly service.

Évaluation :

5

Lady helping me was extremely kind and professional. Wonderful experience

Évaluation :

5

Your process to return by phone could be streamlined.

Évaluation :

5

We showed up 15 minutes before closing at the 650 Big Bend location after our movers failed us and we were in a bad spot, needing to move that day FOR SURE. Tyler was the man and saved our bacon. He was patient, explained everything, stayed late to make sure all was well, and was just generally a good dude. Thank you Tyler!

Évaluation :

5

Quick and efficient

Évaluation :

5

?? Nothing that I can tell.

Évaluation :

5

I got a truck and realized it was too small. Asked to get a bigger one and the worker didn't even bat an eye. He brought out the truck right away and did the paperwork fast. Then the second worker checked the inside and was up in arms because it wasn't clean enough. She quickly cleaned it and apologized profusely. I thought it was just fine but they took the extra step. Every employee I dealt with was top of the line and respectful. I have no complaints what so ever. Thank you! You made my move a lot less stressful

Évaluation :

2

I was charged for an extra day of rental and when I called to get it fixed the person at the location said someone would call me back shortly to get it fixed and no one ever called me back. I am very frustrated!!

Évaluation :

5

I have had two storage units throughout the past year and have rented trucks 3 times during that period - twice from PA to MO and once for a short distance within the St. Louis area. It has been a delightful experience during what can be a very trying time. The staff was always friendly and helpful. My storage units were always clean and accessible. I would certainly recommend U-Haul to anyone for all moving and storage needs.

Évaluation :

4

Was pleased with my move out experience. Very easy check out procedure.

Évaluation :

4

To small to drop the trucks at this location! Had to drive to another uhaul and drop.

Évaluation :

5

My experience with this Uhaul location was great! The truck was nice and clean. The staff working there was very nice and helpful.

Évaluation :

5

Cannot improve. ...the employees were exceptional.

Évaluation :

5

Only thing that I'm not happy with, there was room to park by the entrance to the locker, but you have not been leaving open spots. So old guys like me with heart problems have to walk a lot father when loading and unloading

Évaluation :

5

EXCELLETN LOCATION AND WAS ALWYAS CLEAN AND THE EMPLOYEES WERE ALWYAS HELPFUL!!! KEEP UP THE GREAT WORK!!! AMOS

Évaluation :

5

Excellent service à la clientèle. Would use this location again without hesitation.

Évaluation :

2

Horrible experience. Was there for an hour with them having computer issues and charging my credit card each time it acted up. It ended up getting my card inactive due to my bank thinking they were frauds. After all that, I still ended up with no truck and no storage shed.

Évaluation :

5

Jared is the BEST manager !!! He is an asset to Uhaul . Always helpful as was his staff .

Évaluation :

4

Some of the staff was great, but when I had a problem and tried to explain the situation, I got a lot of push back and it was difficult to communicate with the lady. when I called back another day the experience was much better. I didn't want to say the staff was helpful because they all were not, but I didn't want to say they were unhelpful because some were. I didn't want to answer the question because neither option summed up my experience, but it made me or it would not go forward.

Évaluation :

5

I had a unit for almost 3 years, and rarely had any needs to address. Only one time during my stay did I have to ask for something. The key pads to all the doors were not working, so Jared immediately walked over to the building I was in and opened the main door, and apologized. When I needed to switch to a smaller unit, the paperwork was quickly accommodated. Over those three years, many of the staff who may have simply been parking or washing a truck took the moment to say hello. Another feature I really liked was the green room. I used it often as I consolidated to leave behind things for others to take.

Évaluation :

5

The person who helped me took her time to show me a couple of storage size units in order for me to choose correctly. Very friendly staff.

Évaluation :

5

Susie was extremely helpful, kind, and professional.

Évaluation :

3

The layout of this facility makes traversal really difficult. Exiting is made difficult by the typical staging of trucks waiting to be rented, and the entry is weird due to layout that really isn't the fault of the staff. My biggest complaint is that on 75 % of my visits to my unit, there was non rented Uhaul equipment parked in front of my unit. This was even more aggrevating due to the fact that the unit directing across from mine sat empty the majority of my time renting this unit. When my needs changed, and I downsized units, I took my business to another company. While I never dealt with a rude employee, the little aggravations added up.

Évaluation :

5

Great facility, would highly recommend! Jared and his staff are amazing to work with.

Évaluation :

3

It's a nice facility but pricey.

Évaluation :

5

No issues. Storing my belongings at Uhaul until I bought a house worked out great.

Évaluation :

5

The U-Haul storage unit in Ballwin I rented was fantastic! The staff was very friendly during opening and closing. The facility itself is well lit, very, very clean, and has security cameras in just the right spots. NOT ONCE DID I SEE A BUG! I opted for a climate controlled unit and the temperature was steadily right around 80F. My unit was on the second floor and with the spacious elevator and the always available carts very convenient. I drive an outback and always had plenty of space driving up for loading or unloading my items. This storage facility is definitely well thought through when built and has many bonuses like the restroom accessible from outside the building and the donation room where you can find all kinds of things ( even boxes) or donate items that won't fit your style anymore. Excellent facility!

Évaluation :

5

It was perfect

Évaluation :

5

I'd like to particularly commend Jared Langford, the GM. I cleaned out my storage unit, minus one sofa that I was to donate to charity, just before COVID-19 locked down the State. Unable to schedule a pickup because all the charities closed, Jared acknowledged the situation, graciously waived my monthly rent fees and helped find a "taker" for the sofa. I'm grateful for his empathy, support and professionalism.

Évaluation :

5

I have been a very satisfied customer for many years. This facility is excellent!

Évaluation :

4

Jared did a great job in helping us find the right unit for all our things and was answer all of our questions. Plus the rest of the staff was friendly ask if we needed anything and all had smiles of there face when we were greeted

Évaluation :

5

Jared, Sandy and the team were wonderful to work with at U-Haul! The storage facility was always very clean, well lit and trash removal was very easy. I closed my unit only because I am no longer carrying pharmaceutical samples. I highly recommend this facility especially because of the great employees.

Évaluation :

5

This is the first time I have rented a storage locker. I have to say, it was a breeze. Jared helped me through the whole process. He was professional, kind, very specific about all aspects. The facility was spotless! I will never go anywhere else. Je les recommande chaudement. Very reasonable prices as well.

Évaluation :

4

One concern was the rat trap in the unit I rented. If rodents have access or if there's been evidence of them in there, how often does the trap need to be changed? Will the company supply the traps? I did not see any evidence of them when I moved in but will check on it periodically.

Évaluation :

4

Good, but quite expensive.

Évaluation :

2

The light was out in the hall outside my unit on most of the visits I made. A loading dock would be make moving easier. Some Uhaul facilities have them. You need trash cans near the doors. I didn't appreciate the attempt to have me pay a 40 $late fee during the COVID crisis. I'm glad you changed your mind, but the initial approach gave me a big disconnect as a customer.

Évaluation :

5

Exactly what we needed.

Évaluation :

5

The staff at this location were top notch, professional, and a pleasure to work with. I would also like give top billing to Jared for running a great location.

Évaluation :

5

Jared was very helpful at check in.

Évaluation :

5

This is a clean and well-maintained storage facility. I still would caution you that I had a box of books that got slightly damp soI would recommend that you not put boxes directly on the floor if there is something in it that you don't want to get wet. And, of course, items get dusty so cover furniture to keep it clean.

Évaluation :

5

Jared was extremely helpful, knowledgeable, and courteous. He is an asset to the company.

Évaluation :

5

The staff is extremely friendly and happy to help you.

Évaluation :

5

Staff was friendly and helpful, often carrying boxes I bought to my car for me. Move out was quick and easy!

Évaluation :

5

Excellent customer service all around. I worked with a few different associates, all of which were very friendly and helpful, and directly with Jared, the manager, upon move-out and he was just great.

Évaluation :

5

It has made my moving experience somewhat hassle free.

Évaluation :

5

Jared and his team were always helpful and cheerful.

Évaluation :

5

The staff was ALWAYS friendly and helpful!! The rates are very reasonable for the units, and I never once worried about my contents in their storage units. Awesome Experience!! Highly Recommend!!

Évaluation :

5

The manager and staff couldn't have been more welcoming and helpful from our arrival to the time we left the gate.

Évaluation :

5

Great people to work with. I will go back when I need to

Évaluation :

4

👍🏻

Évaluation :

5

Very accommodating of my needs for storage.

Évaluation :

5

Good location and staff was always helpful !

Évaluation :

5

Jared and staff are very friendly, very helpful, and easy to work with.

Évaluation :

5

Always helpful, there were a few payment glitches but they were always worked out in a timely fashion and staff was understanding about it.

Évaluation :

5

Jared was very nice and helpful Thankyou

Évaluation :

4

Everyone was friendly and professional mannered.

Évaluation :

5

Very friendly staff

Évaluation :

5

Jared and his staff took excellent care of us. I highly recommend this facility to others.

Évaluation :

3

Process for checking is very slow even though we did forms online ahead of time. Agent was great. System not efficient. Spent hour getting unit and truck.

Évaluation :

5

Very nice & helpful owner & staff. Would certainly use again. Truck rental was easy as well. 

Évaluation :

5

What a refreshing experience. I dropped off a one-way trailer and had a free month of storage so did not expect a lot of assistance but they were awesome, took time to help me with everything. MERCI

Évaluation :

4

Everyone was nice,professional&problem solver, except a Lady Named Julie. She told me the person who made the reservationForMeWasJustfiredAndIShouldNotAsherWhatHappendToMyResercation. VeryBadAttirude

Évaluation :

5

Great, personal service. Well maintained facility. Very pleased with the entire experience.

Évaluation :

5

The staff is amazing. The storage areas are clean and well kept. They keep stickers on the floor inside to help you navigate around which is convenient.

Évaluation :

5

I was particularly impressed with Jarad, the GM. He's very kind. He made sure we were provided quality service.

Évaluation :

5

Very convenient. Easy access and great staff!

Évaluation :

4

Great facility. Nice people. Over priced.

Évaluation :

5

great emplyees

Évaluation :

5

Friendly professional service!

Évaluation :

4

I got a larger unit for less money than what I had at UHaul. It was valley park storage. FYI Thanks Ray Waidmann Jr.

Évaluation :

5

Jared Langford went above and beyond what I expected. His professionalisms is beyond reproach.

Évaluation :

5

Jared and the crew are great. Very helpful folks, I would recommend doing business with them.

Évaluation :

5

Great experience and customer service.

Évaluation :

5

Very friendly and helpful

Évaluation :

4

A special shout out to Jared. He was always professional, effecient and helpful!!

Évaluation :

5

Excellent service!

Évaluation :

5

The service and efficiency of Mr. Langford were exceptional. He understood my concerns and alleviated them immediately; it was a terrific experience"

Évaluation :

5

The staff and the facilities met my needs and we're very accomodating.

Évaluation :

4

I was a customer of the storage facility prior to uhaul braking over. I choose this storage facility because of the location and 24 hour access. Uhaul wants you to pay for 24 hr access. NOPE.

Évaluation :

4

Na

Évaluation :

5

Great place

Évaluation :

5

It was a pure pleasure to rent a locker from you. Place was exceptionally clean and well lit, and staff was very friendly and helpful. Thank you!!

Évaluation :

5

Antonio and Lorenzo did an awesome job getting my truck off the trailer. There was an issue deploying the two ramps, but they kept at it until the ramps were freed, GREAT JOB GUYS!!

Évaluation :

5

Jared and the U-Haul team are very helpful, nice and accommodating for all moving and storage needs. Would highly recommend the U-Haul on big bend road.

Évaluation :

5

Staff was very accommodating and the facility appears clean and safe.

Évaluation :

5

Thank you, Jarrod

Évaluation :

5

Earl and the manager, Jared are very helpful great to work with!

Évaluation :

4

The stay was good, except the adjacent unit leaked unidentified green goo under the wall.

Évaluation :

5

Very positive experience! Thank you!

Évaluation :

5

I must sing praises for this Uhaul and Storage facility. The staff is so friendly and attentive to your needs. The property is so clean and maintained. I stored there for three months. Thumbs up!

Évaluation :

1

Sand was and Lexi were great always helped me out

Évaluation :

5

Helpful, clean, fast. Knowledgeable.

Évaluation :

5

Everything was great no complaints.

Évaluation :

5

The facility was very clean. Convenient carts were provided for easy move in and out. I will use the place again if I ever have the need.

Évaluation :

5

Above and beyond my expectations! Thank you for making sure everything was convenient. My fiance raved about the customer service when he also rented a box truck for hauling. Will definitely be back!

Évaluation :

1

I have had an overall poor experience with U-Haul. The staff always seem rushed when dealing with me and one of the U-Boxes I rented were not in good condition and had to repair by the owner.

Évaluation :

4

Aucun

Évaluation :

5

U haul was very friendly and helpful. She was genuinely looking to help me find the right storage unit that I needed.

Évaluation :

4

No complaints, thanks!

Évaluation :

2

Treated like a number and that was it. Not very knowledgeable on questions I had during my rental. I always dealt with a wait Everytime I was in the office. I know it's just storage but????

Évaluation :

5

Everything was clean and he gentlemen I worked with were very friendly and professional.

Évaluation :

5

Agent explained everything to us. I just hoped I checked out when I left. Not sure.

Évaluation :

5

Jared Langford in particular was great. He was helpful, friendly and professional. He gave me great suggestions and took care of details.

Évaluation :

5

I came in on a Sunday from driving for 3 days and still had to unload! LaDarius was PHENOMENAL! He had like 4 people waiting with no help and took care of everyone!

Évaluation :

5

Susan, who helped me on the phone was lovely! My apartment is not ready so I needed a second unit. She was accommodating and helpful!

Évaluation :

5

This was a very good storage place. I had a unit here for many years and always was well taken care of. I felt like to units were secure and the people I needed were always accessible and friendly.

Évaluation :

5

Muy bien

Évaluation :

5

I had my things in this storage unit for four and a half years. The facility was always clean and I was completely satisfied. The staff was always friendly and helpful.

Évaluation :

5

We used this storage facility for a little over 6 months and it was truly a blessing. The staff was very helpful and even referred a moving company that made our recent move quite efficient!!

Évaluation :

1

Jared is a horrible owner/operator. Due to a mistake, my storage unit was given away. After giving me a 2nd unit at no charge, 3 months later, I was told I had to pay. He doesn't honor his word.

Évaluation :

5

I think my experience with u-haul was as good as it could be. The staff was always friendly and helpful and there were no surprise fees or anything. They even gave me a free lock for being military.

Évaluation :

4

Perfect for our short-term needs, but very pricey. Also, based on what we had to put in storage, the size of the storage recommended to us was WAY too small. Had to double the size.