Évaluations des clients U-Haul Moving & Storage at Big Bend Road

The staff was ALWAYS friendly and helpful!! The rates are very reasonable for the units, and I never once worried about my contents in their storage units. Awesome Experience!! Highly Recommend!!

I love being able to pick up the rental van using my cell phone. Everything went great

When I picked up the truck it only had less than a quarter of a tank of gas. I had to put gas in it before I even used it.

Excellent and friendly service

Everyone was extremely nice and courteous. Will definitely do all my business at this location.

The manager and staff couldn't have been more welcoming and helpful from our arrival to the time we left the gate.

The manager and staff were very friendly and professional. We were met with a warm welcome and received top tier service.

The truck we got smelled like cigarette smoke pretty bad. Gave us a headache. There were also chunks of ice in the bed of the truck that could have scratched the furniture. Luckily we saw it and brushed it out ourselves but expected more from uhaul reps to clean and check the truck before giving it to us.

Called to reserve blankets several days ahead for 1 way trip. They were ready at requested time and i was able to pick them up and pay rental quickly.

Computer issues were terrible and caused extensive unnecessary delays.

Very favorably impressed! Truck was clean and ran well. The owner was very helpful, went over everything with us. Really nice. Took very little time to get the truck. It was a good way to start our move.

Jared and Susan were cordial, helpful and respectful.

Excellent service and professionalism from Jared, Susan, and all of the employees.

Picking the truck up was excellent. The staff then was amazing. The vehicle drove great. The problem rose when I was dropping the vehicle. The first problem arose when both disagreed about how much was fuel was in the car. Approzimate 4pm on 12/31 Between 3/8 and 5/16 (which was on the paper I was given that it was when picked up). Since there was not such a thing a a sixteenth ticmark on the gas gage I finally just agreed to pay the fee after he laughed at me. The man who I gave the keys was a different employee who I delt with when Ipicked the truck. My card was then processing and he said I could go ahead and get going. I recieved a call a half hour later saying the card got declined and needed a new card number. I told him the holding fee went through and he laughed and said it was declined. So after another 15 mins it worked. Such a hassle and it shouldn't have been.

I got a pretty old truck , I had hard-time even starting the engine. The truck was too noisy and it was very inconvenient for driving. I have rented many times in this location, all my experience was good but this time it was not good.

Exceptional customer service!!

The entire process was a major waste of my time. I spent 20 minutes on-line getting it all set-up so I could just go and pick it up. Instead I was held at the store for an additional 30 minutes being asked all the same questions and more. The lady got stuck on Safemofe insurance kept harping on it. I was picking things up from my house and donating it to goodwill, why would I need Safemove? If you can't use the technology to improve the process don't use it at all.

Jared Langford made the extra effort to drive to Springfield, IL to get a 5x8 trailer in order to meet the requirements of the reservation I had placed months in advance. Apparently no trailers of that size were available in the metro St. Louis area,thus the need to drive out of the local area to secure a trailer for me. Well done/Kudos to Jared Langford! Customers First!

Everything was clean and nice and everyone I interacted with were kind and helpful. They made sure everything was correct and did it quickly!

Super friendly staff. A great experience.

Great people to work with. I will go back when I need to

Sometimes can be slow due to training and new people. But all are polite and efficient as they can be.

Rental process takes too long. Requirement for drivers license pictures to cumbersome.

My experience was great! The two people I worked with were friendly, helpful, and efficient. Thank you! I would recommend U-Haul.

Jarrod and his team always do a fine job

They did not have a well customer service! We will probably never use them again! Tried to charge us more than what we were supposed to be charged.

Expensive

👍🏻

Jarod was kind and helpful

Nothing!

They listened and tried to meet our needs. Overall a positive experience.

All good

Friendly service too

The forward portion of the floor of the trailer had spots of a thick oil on it. When I was putting my first load in I slipped in it and almost fell with a couple of boxes in my arms. I had to clean the floor before we could continue loading the trailer. The floor was still slippery so we had to be careful. The boxes also picked up the smell from the oil from sitting on the floor. I have rented from you a number of times and this is the first time I have had a problem with the equipment not being clean. The people working there were very friendly and helpful.

The same

Parking lot is way too tight

continue the care and respect I was shown. One issue which occurred more noticeably this time vs. previous trailer rentals relates to gas mileage. I had been used to my milage with a trailer going from 28-30mpg down to 20-21mpg. This time, for about 600 miles, it went down to 16-18mpg. i will have my car assessed but it might be helpful if your workers had warned me of that change.

I had no idea what a "decal" on previous truck damage was supposed to look like. I think that it would be very easy to show a client what the decals should look like since they had a roll of them on the counter as I later found out when I asked about a bumper scuff that had not been marked. Seems it would be nice to verbally remind that sweeping out the truck is required to avoid a charge - I did not get that but my daughter happened to have seen such notice. That would not have seemed like a fair charge if I had not created a mess in the truck. Was the truck really filled with gas by the prior client - three gallons to go 16 miles, really? Seems unfair to have a client guess how much gas to refill with if the truck is not filed to start not having a reasonable idea what the milage ought to be.

Very accommodating of my needs for storage.

The equipment was first class! There was a snag, but the manager corrected very quickly. Very positive experience.

Good location and staff was always helpful !

It was lovely! Everyone we met was friendly and explained everything thoroughly and got us on our way in no time!

Jared and staff are very friendly, very helpful, and easy to work with.

Customer service greatly needs improved! The guy that was working the desk when we returned was extremely cold and seemed to care less about being helpful. Since we moved one way free storage for a month came with our rental. He initially gave us a space that was the size of a closet that my fiancé couldn’t even walk into. He reluctantly gave us a bigger space after my fiancé told him the space he was giving us didn’t even match up to the size of the trailer. He said he was the owner of the facility and if that’s how your “owners” treat customers then I recommend getting new ones.

i’m sorry, my mum may not have cleaned the sofa that spilt on the floor. i realized, after she returned, it that i had relied on my 14 year old brother to relay that information. i’m 80% sure he didn’t do that. i’m so sorry i had it for longer than expected, but you guys are always so seeet and nice.

The store associate was very friendly and courteous.

I’ve worked with Jared before. He is always helpful, careful, competent and respectful. (Respect is very important to me)

Always helpful, there were a few payment glitches but they were always worked out in a timely fashion and staff was understanding about it.

Although I realize the girl was new, there were numerous problems. First I called and made reservation for 3. At noon, I started receiving texts which stated my reservation was at noon. I called and resolved that issue. When I arrived, it was 3:10. I did not get out of the place until 3:50. I have rented from that location before and never had any holdup. This was inordinately long. There was a lot of ineptness which prolonged my time in the office. Very unfortunate experience.

Jared was very nice and helpful Thankyou

Staff and service was great! Equipment was very clean and seemed well maintained.

Everyone was friendly and professional mannered.

Very friendly staff

Keep up the Good Work !!!

I received an email saying I had not returned the appliance dolly today but I had returned it yesterday before the close of business and it should have been properly checked in

Nothing. My experience to date at this site( I have a storage shed and have rented two vehicles has been nothing less than excellent.

Disappointed truck was not dependably available in Greenville, IL. Service in Ballwin, MO was very good.

Great customer service, in and out, price as quoted, no hassles, would use again.

Jared and his staff took excellent care of us. I highly recommend this facility to others.

Have the trucks at least have am/fm radio

Truck wasn't clean and it took almost 30 minutes to be checked in.

The owner was rude and not helpful. Maybe be a little kinder to the next customer?

Process for checking is very slow even though we did forms online ahead of time. Agent was great. System not efficient. Spent hour getting unit and truck.

Very nice & helpful owner & staff. Would certainly use again. Truck rental was easy as well. 👍🏻

Honestly I got charged for almost 7 miles more than I did

They forgot to give me our furniture dolley so we had to make another trip back to get it.

What a refreshing experience. I dropped off a one-way trailer and had a free month of storage so did not expect a lot of assistance but they were awesome, took time to help me with everything. THANKS

Everyone was nice,professional&problem solver, except a Lady Named Julie. She told me the person who made the reservationForMeWasJustfiredAndIShouldNotAsherWhatHappendToMyResercation. VeryBadAttirude

Great, personal service. Well maintained facility. Very pleased with the entire experience.

The staff is amazing. The storage areas are clean and well kept. They keep stickers on the floor inside to help you navigate around which is convenient.

I was particularly impressed with Jarad, the GM. He's very kind. He made sure we were provided quality service.

Very convenient. Easy access and great staff!

Great facility. Nice people. Over priced.

great emplyees

Friendly professional service!

I got a larger unit for less money than what I had at UHaul. It was valley park storage. FYI Thanks Ray Waidmann Jr.

Jared Langford went above and beyond what I expected. His professionalisms is beyond reproach.

Jared and the crew are great. Very helpful folks, I would recommend doing business with them.

Great experience and customer service.

Very friendly and helpful

A special shout out to Jared. He was always professional, effecient and helpful!!

Excellent service!

The service and efficiency of Mr. Langford were exceptional. He understood my concerns and alleviated them immediately; it was a terrific experience"

The staff and the facilities met my needs and we're very accomodating.

I was a customer of the storage facility prior to uhaul braking over. I choose this storage facility because of the location and 24 hour access. Uhaul wants you to pay for 24 hr access. NOPE.

Na

Great place

It was a pure pleasure to rent a locker from you. Place was exceptionally clean and well lit, and staff was very friendly and helpful. Thank you!!

Antonio and Lorenzo did an awesome job getting my truck off the trailer. There was an issue deploying the two ramps, but they kept at it until the ramps were freed, GREAT JOB GUYS!!

Jared and the U-Haul team are very helpful, nice and accommodating for all moving and storage needs. Would highly recommend the U-Haul on big bend road.

Staff was very accommodating and the facility appears clean and safe.

Thank you, Jarrod

Earl and the manager, Jared are very helpful great to work with!

The stay was good, except the adjacent unit leaked unidentified green goo under the wall.

Very positive experience! Thank you!

I must sing praises for this Uhaul and Storage facility. The staff is so friendly and attentive to your needs. The property is so clean and maintained. I stored there for three months. Thumbs up!

Sand was and Lexi were great always helped me out

Helpful, clean, fast. Knowledgeable.

Everything was great no complaints.

The facility was very clean. Convenient carts were provided for easy move in and out. I will use the place again if I ever have the need.

Above and beyond my expectations! Thank you for making sure everything was convenient. My fiance raved about the customer service when he also rented a box truck for hauling. Will definitely be back!

I have had an overall poor experience with U-Haul. The staff always seem rushed when dealing with me and one of the U-Boxes I rented were not in good condition and had to repair by the owner.

None

U haul was very friendly and helpful. She was genuinely looking to help me find the right storage unit that I needed.

No complaints, thanks!

Treated like a number and that was it. Not very knowledgeable on questions I had during my rental. I always dealt with a wait Everytime I was in the office. I know it's just storage but????

Everything was clean and he gentlemen I worked with were very friendly and professional.

Agent explained everything to us. I just hoped I checked out when I left. Not sure.

Jared Langford in particular was great. He was helpful, friendly and professional. He gave me great suggestions and took care of details.

I came in on a Sunday from driving for 3 days and still had to unload! LaDarius was PHENOMENAL! He had like 4 people waiting with no help and took care of everyone!

Susan, who helped me on the phone was lovely! My apartment is not ready so I needed a second unit. She was accommodating and helpful!

This was a very good storage place. I had a unit here for many years and always was well taken care of. I felt like to units were secure and the people I needed were always accessible and friendly.

Muy bien

I had my things in this storage unit for four and a half years. The facility was always clean and I was completely satisfied. The staff was always friendly and helpful.

We used this storage facility for a little over 6 months and it was truly a blessing. The staff was very helpful and even referred a moving company that made our recent move quite efficient!!

Jared is a horrible owner/operator. Due to a mistake, my storage unit was given away. After giving me a 2nd unit at no charge, 3 months later, I was told I had to pay. He doesn't honor his word.

I think my experience with u-haul was as good as it could be. The staff was always friendly and helpful and there were no surprise fees or anything. They even gave me a free lock for being military.

Perfect for our short-term needs, but very pricey. Also, based on what we had to put in storage, the size of the storage recommended to us was WAY too small. Had to double the size.

Good experience