Customer Reviews for U-Haul Moving & Storage at Big Bend Road

Évaluation :

4

I came in after spending about 30 minutes on the uhaul website giving every conceivable piece of info to rent a truck. When I got to the store, the counterman had to re-enter everything again, that turned the process into another 15 minute wait. Website work was a waste of time. This outlet had a good selection of available vehicles compared to other stores. The check-in process demanded a 2nd phone as “corporate policy”. I refused telling him this is for me, not my kids, not my mom for me and I don't have a 2nd phone. The counter person seemed upset about that. While he finished the ticket I ordered a pack of 20 boxes. He ran a separate charge and pulled some loose cartons off the top of the packs. He looked at me and I realized I was expected to pull the pack out. Did I mention I am 64? I struggled to pull the 20 pack out and the manager walked away leaving me to carry the bundle with the keys out the door and to the truck. He didn't even open the door. Excellent service à la clientèle.

Évaluation :

5

It was easy to make the reservation through the app and the staff was very knowledgeable courteous and quick when I went in to pick up the truck

Évaluation :

5

At 8:00 p.m., after my second load in a large truck (and a second storage unit) I was so beat both physically and mentally that I couldn't follow the online directions to check in after hours so I left the truck, dropped the key and was going to call them to close the rental...at 6:45 a.m., I got an email thanking me and a receipt for the rental! Very clean, nice and highly efficient location and management/workers!! Thanks to them again!!

Évaluation :

5

My experience with this location was very pleasant. My rental was ready when I was, easy, clear check in and check out instructions. I have a lot of friends and family that use this location.

Évaluation :

5

Have someone inspect the trailers to ensure that they are clean up

Évaluation :

5

The cab was dirty. The back was clean. Albert was awesome. Very easy, wonderful experience overall.

Évaluation :

5

Not much. It was pretty much painless through the entire process.

Évaluation :

4

Everything went good with checkout and returns.

Évaluation :

5

The bottom of the truck was dirty pretty much all the way around. It was apparent it had not been washed between the last rental and when I took it out. The inside was very clean. Someone had had been smoking inside the truck but the smell went away after a while. When trying to use the website to return the truck, the site was very slow and kept freezing. Rebooted my phone and it didn't help. Possibly a lot of traffic but I had to leave the truck and keys and send an email from home with a photo of the dashboard I was extremely frustrated but understand technical issues can arise with websites. My receipt was sent anyway but the return time was incorrect as I returned the vehicle last night at 8pm. Only had it for an hour and a half as I only traveled 7 miles round-trip to get some shelving from Lowes. Clerk was great and super friendly. He deserves a nice raise. Thank you. Tim Cunningham 636 579 0498

Évaluation :

5

Both the rental associate and the return associate were helpful and professional. A wonderful experience.

Évaluation :

5

Everything was great, will use again if the need arises.

Évaluation :

5

The UHaul on S. Bug Ben Rd in MO was outstanding in every way! The employees professional & helpful, very friendly and we felt they took very good care of us. The storage facility was amazing , we had both an interior smaller storage and a larger exterior storage to hold our household goods ( even our irreplaceable photos & negatives) between the two. We felt safe there after hours and at night when storing or removing items with the security system abs lighting set up! We highly recommend this place if you need to store your safekeeping items.

Évaluation :

5

Have already refered a friend and he got a unit

Évaluation :

1

This place lies. I have rented with uhaul for 10 years and never got the story's I got from this place as to why I couldn't drop this truck off at a different uhaul and then act like it's no big deal. I will never use uhaul again I will go to budget from now on! Not happy at all

Évaluation :

5

Excellent business. They worked with me Kept truck extra day. And gave me the weekly rate. Second time for me at this location. Will be back.

Évaluation :

5

Both the website accessed via mobile device and the mobile app are totally inoperable during the check-out process. Receipts can't be accessed from them either. Check-in works well with them however. Go figure.

Évaluation :

5

Very helpful employees.

Évaluation :

5

One of the tires was 40 psi below what was recommended. Was no big deal to fill up with air as there is a gas station next to the location.

Évaluation :

5

Jared was great!

Évaluation :

5

All very good thanks

Évaluation :

5

The manager at this location is professional, friendly, consistent and efficient. Very nice to see.a business led this way in a world filled with anxiety and lower standards. He is impressive!

Évaluation :

5

Jared was very helpful.

Évaluation :

5

Great experience. The person who take care of my job was excellent !!

Évaluation :

5

Thank You to the Staff.

Évaluation :

5

Trucks were dirty outside… Albert took very good care of me.

Évaluation :

5

The guy working the counter was nice and very efficient. Everything was easy to use and understand.

Évaluation :

5

Jared was very helpful. He's great.

Évaluation :

5

Jared was very professional and handled my transaction quickly.

Évaluation :

5

Gentleman who assisted us was outstanding!

Évaluation :

5

Jered was great to deal with!

Évaluation :

3

The male staff was friendly and helpful yet wasn't waiting on me the female staff seemed lost or anxious to rent me the highest unit even after I satiated I was in a financial bind hence me needing storage. Eventually I got a unit. Only to finish and find out I needed a lock. She didn't state or mention it. Worst part I was in a domestic situation on the lot, cameras are there. No one intervened or called the police. I had to call the police! It was semi the worst experience ever! 

Évaluation :

5

The online app is horrible. It did not see the reservation

Évaluation :

5

Jered is OUTSTANDING! He is always so helpful and knowledgeable. We feel very well taken care of. Customer care seems like a thing of the past until you experience Jared. We wish we could give him a raise!

Évaluation :

5

Very clean and friendly staff.

Évaluation :

5

Truck was not clean but fine for what we needed.

Évaluation :

5

I've rented from this location twice in the past couple of months and every single person I've communicated with has been excellent! They are very friendly and a pleasure to do business with.

Évaluation :

5

Thank you!!

Évaluation :

4

The restroom was clean but outside and around the corner from the main customer area. Very gas station like.

Évaluation :

5

The staff was friendly and helpful. The facility was clean. The location was convenient for our needs.

Évaluation :

5

I booked online, and never actually had any contact with any employees at the facility, but the online checkin and checkout was very easy. The facility was very clean. My only complaint is the large road reflectors on the floor right inside the door to indicate where to park the carts. This makes it very hard to go in and out the doors with a loaded cart. Several times, a cart wheel hit a reflector and caused things to fall off the cart. A painted yellow line or tape on the floor would suffice and not cause any problems.

Évaluation :

5

Friendly and knowledgeable

Évaluation :

5

Alfred was the best customer service rep ever. I'd recommend your services at U-Haul to anyone and will keep in mind for future should I be in need of storage space again. Thank you so very much!

Évaluation :

5

Sería bueno que incluyan soportes para el celular cuando uno utiliza el GPS en los autos... Gracias...

Évaluation :

5

This location was amazing. I got the van I needed. Jared was extremely professional and fast. I wish I could remember the name of the young man that set up the appoinment. He was also amazing and so polite. I went to the site on Manchesster Road first. Have used them for many years. They were not at all helpful. The young woman worked didn't even help me with the 800 number when I asked. She also said all U-halls were not related and didn't even offer to call around for my van. I won't go back there again! Big Bend is my go to location from now on.

Évaluation :

5

Your staff- Aabdy, Albert and Sdie- all three are excellent!

Évaluation :

3

Truck leaked

Évaluation :

5

Ensure the tank is full when a customer picks up the vehicle. I was told that the tank was full and I was to return it full. I drove 18 miles and had to put 6,75 gallons in it to refill it. I doubt this vehicle used a gallon every 3 miles.

Évaluation :

5

Check-in personnel were quick to the vehicle and quick going through their "check-in" procedure. No issues at all.

Évaluation :

1

Coordinate with the store when customers want to do after hours rentals. I reserved a vehicle but the manager/owner changed the lock to where the code I was given thru the app didn't work. The girl the next morning confirmed that and alluded to that happening regularly! To top it off, there was no sympathetic tone to my issue from the girl, and she even had the nerve to tell me “well, I'll only charge you for the day…” I WASN'T RENTING IT FOR MORE THAN AN HOUR…do you think I'm stupid?!?! Stay away from this location!

Évaluation :

5

The staff alone gets 5 stars!

Évaluation :

5

Everything was good. Just had more space open up so we didn't need storage anymore.

Évaluation :

4

We have had a great experience renting at this location. Friendly staff, clean facility.

Évaluation :

5

The facility and staff are amazing! Highly recommend this location for their great service!

Évaluation :

4

I have to be very clear in my statement. The Jared and his staff at the Big Bend location are top notch. His team are incredible!!!!

Évaluation :

5

Manager handles all situations well.

Évaluation :

5

Albert was great

Évaluation :

5

Albert was great, I was able to rent a storage next to my other storage unit!

Évaluation :

5

Being that I live out of state, I utilized the storage facility to store my daughter's college dormitory items. When I called to make payments over the phone, I found that the representative was rude on the two occasions I made payments. I just believe the individual should be more friendlier when customers call.

Évaluation :

5

Everyone was very friendly and helpful. Don't remember all their names Tyler and Albert Peterson both helped me and were friendly and efficient.

Évaluation :

5

Staff was friendly, helpful, and informative. Uhall's trailer/truck rental equals free storage unit is unbeatable, and I can't think of a complaint (though the online reservation process can be frustrating, the actual workers are great all around). If you're moving, no one else can possibly compare. I really don't know how these people are making any money, but the consumer benefits, no doubt there. Thanks to Uhall's staff, from Springfield, IL to Ballwin, MO, for making a rough move all the more manageable.

Évaluation :

5

Everything was great at the Big Bend location, especially the staff. The manager is fantastic and it really shows in the rest of the staff. My only issue was with the elevator. It closed almost immediately, and was constantly closing on me as I loaded stuff in on the carts.

Évaluation :

4

The gate code wasn't working. They had to open the gate for me several times. I'm really hoping they have it repaired when I have to go in next week.

Évaluation :

5

Great location, great staff, made my move easy.

Évaluation :

5

My experience with this location was an excellent one. Jared was very helpful answering questions and making sure everything was done correctly with my orders. I highly recommend this location.

Évaluation :

1

Horrible customer service. The unit that I had reserved previously was not available I was given another unit that apparently was also not available but they had no awareness of that . The code that I was given did not work. And after finding out that the 2nd unit that I was supposedly going to get Was occupied I was told they had no other units available in that size. Even though I had gone in several weeks earlier asked for a specific size offered to put down a deposit and was told it was not necessary. A poorly managed facility and a disastrous experience.I will never do business with u haul again.

Évaluation :

2

Although while there another customer was waiting to have a problem fixed, he booked a space 3 wks. Prior got there and it was not available. Salesperson said she could not resolve it with a little larger bin because the computer would not let her. He was sent away with nothing or no help. My experience everything worked but I did not like what happened to him. No solutions offered.

Évaluation :

5

Great people to work with, very helpful all the way.

Évaluation :

2

I was not able to move into my unit (Thursday) because it still had the padlock on it. I didn't know that UHaul was locking units until people moved their stuff in. I had hired movers to help me move in. The access code did not work. It was after the store had closed. The only phone number I had was the store number. I had to call UHaul and was on hold for a VERY long time. I ended up spending over 2 hours and three minutes on the phone trying to deal with this matter. The next day I was able to call the general manager of the store. We worked out a resolution to put into action the next day. I was finally moved into my unit on Saturday.

Évaluation :

5

This is my first experience renting storage space, and everyone was very friendly and helpful. The rules and options were clearly expressed to me and I was able to get the right storage unit for the time I needed. Merci.

Évaluation :

5

The staff was so helpful and kind during a stressful time, amazing work!

Évaluation :

5

Very clean facility. The staff was extremely helpful if I had questions. I would highly recommend this facility.

Évaluation :

5

Your company is the best company of your kind around.

Évaluation :

2

I rented online, for no contact and because I thought I might not be there before the office closed and I needed access to it. When I arrived at the unit after renting online, the unit had a lock on it....I had to walk all the way to the officer, make contact with someone and have them remove the lock. They removed the lock before I got back, and I looked around for the FREE LOCK which was supposed to be inside the unit....IT WAS NOT, making me walk all the way back to the office for the 2nd time. If you're going to advertise no contact move in, and move in completely online....then HAVE THE UNIT OPEN AND READY!! LUCKILY the office was open, if it was closed and I was unable to get into my unit, I would have been late to return my truck at the location on Manchester. These two inconveniences COULD HAVE BEEN WORSE, but it was still an inconvenience! Got my steps in for the day tho, so yay for that!

Évaluation :

3

I was able to use the online move in for 1 of my 3 units and was not able to access the other 2 which caused be to keep my truck and extra day and charged for an extra day.

Évaluation :

5

A nice-sized facility that is wellmaintained, the manager runs a tight ship, while personable and conscientious. The only thing I would like different is a slightly lower volume of music in the inside building so that I can hear myself think

Évaluation :

5

This facility is very well managed. Always excellent customer service when needed. Rented a climate controlled unit and was very pleased. Super clean and always well stocked with moving carts. No issues. Rented for about 2 years. Staff was always very helpful and professional. My only suggestion would be to make the trash dumpster easily accessible. I could not access it so I had to transport any trash I had back to my apartment to put in my trash can. Since I was slowly sorting items on site, it made a lot of trips I had to take. There is a donation room on site that if you have Items like furniture or books, etc that you don't want you can leave them there. You are also free to take whatever anyone else has left. Did get some spare boxes from this room! No hesitation in recommending this location for storage units or to rent trucks/buy supplies. They are very fair and honest.

Évaluation :

5

the manager is very friendly and very helpful. they always get me in and out in a timely manner.

Évaluation :

4

Having used different facilities over many years with work it takes a lot. I expect quality and generally get it

Évaluation :

5

The team at this location was excellent. Very friendly, helpful and clear in explaining the process. They welcomed us to the area like neighbors. The manager at this location is wonderful and his demeanor seemed to trickle down and cultivate a happy, helpful team. Thanks for the great customer service!

Évaluation :

5

Except for the u- haul trucks parked in the way

Évaluation :

5

The guy was super nice, he showed me my unit and how to use the lock and was very helpful. 10/10.

Évaluation :

5

Great to have this easy system

Évaluation :

5

Very efficient & friendly service

Évaluation :

5

The staff was helpful, friendly and accommodating. Would definitely recommend. Thank you!!

Évaluation :

5

Jared and his team are very helpful and friendly. I highly recommend U-Haul storage on Big Bend.

Évaluation :

5

Used Uhaul exclusively over last 15 years, but this facility was the ONE that was WAY below Uhaul standards, including failure to advise me my stored motorcycle had been stolen. Absolutely no assistance was given in attempts for identifying thieves including manager refusing to come to office during normal work hours, until county law enforcement made the request. I will never ever recommend this facility and actually went out of my way to use equipment from other locations to assist in my move out.

Évaluation :

5

Super fast and super friendly

Évaluation :

5

Price could be better. The reason I moved out was 100 % due to cost. For the size, this should have been more like $49 per month at most.

Évaluation :

5

Service-oriented staff, very courteous and professional.

Évaluation :

4

Jared the owner is really friendly and helpful when we got the storage unit last year and he helped me with our recent truck return.

Évaluation :

5

After using several storage facilities in the area, this location is by far the best! The staff is always friendly and accommodating - often going above and beyond, and the storage facility is the most immaculate I have ever seen!

Évaluation :

3

Rates are too darn high.

Évaluation :

2

This location continues to call me each month for payment even though 3 months ago I didn't Even move in due to their computers being down. Due to the computers not working properly my card was charged 3 times and on the 4th when everything was working properly my card was denied due to fraudulent activity. They said I needed to use a different card. Didn't even recognize the fact that it was their fault for my card to have a hold on it. Will never go to this location or any because everyone I talk to says it is taken care of then the next month they call again.

Évaluation :

5

Lady helping me was extremely kind and professional. Wonderful experience

Évaluation :

5

I have had two storage units throughout the past year and have rented trucks 3 times during that period - twice from PA to MO and once for a short distance within the St. Louis area. It has been a delightful experience during what can be a very trying time. The staff was always friendly and helpful. My storage units were always clean and accessible. I would certainly recommend U-Haul to anyone for all moving and storage needs.

Évaluation :

4

Was pleased with my move out experience. Very easy check out procedure.

Évaluation :

4

To small to drop the trucks at this location! Had to drive to another uhaul and drop.

Évaluation :

5

Only thing that I'm not happy with, there was room to park by the entrance to the locker, but you have not been leaving open spots. So old guys like me with heart problems have to walk a lot father when loading and unloading

Évaluation :

5

EXCELLETN LOCATION AND WAS ALWYAS CLEAN AND THE EMPLOYEES WERE ALWYAS HELPFUL!!! KEEP UP THE GREAT WORK!!! AMOS

Évaluation :

2

Horrible experience. Was there for an hour with them having computer issues and charging my credit card each time it acted up. It ended up getting my card inactive due to my bank thinking they were frauds. After all that, I still ended up with no truck and no storage shed.

Évaluation :

5

Jared is the BEST manager !!! He is an asset to Uhaul . Always helpful as was his staff .

Évaluation :

4

Some of the staff was great, but when I had a problem and tried to explain the situation, I got a lot of push back and it was difficult to communicate with the lady. when I called back another day the experience was much better. I didn't want to say the staff was helpful because they all were not, but I didn't want to say they were unhelpful because some were. I didn't want to answer the question because neither option summed up my experience, but it made me or it would not go forward.

Évaluation :

5

I had a unit for almost 3 years, and rarely had any needs to address. Only one time during my stay did I have to ask for something. The key pads to all the doors were not working, so Jared immediately walked over to the building I was in and opened the main door, and apologized. When I needed to switch to a smaller unit, the paperwork was quickly accommodated. Over those three years, many of the staff who may have simply been parking or washing a truck took the moment to say hello. Another feature I really liked was the green room. I used it often as I consolidated to leave behind things for others to take.

Évaluation :

5

The person who helped me took her time to show me a couple of storage size units in order for me to choose correctly. Very friendly staff.

Évaluation :

5

Susie was extremely helpful, kind, and professional.

Évaluation :

3

The layout of this facility makes traversal really difficult. Exiting is made difficult by the typical staging of trucks waiting to be rented, and the entry is weird due to layout that really isn't the fault of the staff. My biggest complaint is that on 75 % of my visits to my unit, there was non rented Uhaul equipment parked in front of my unit. This was even more aggrevating due to the fact that the unit directing across from mine sat empty the majority of my time renting this unit. When my needs changed, and I downsized units, I took my business to another company. While I never dealt with a rude employee, the little aggravations added up.

Évaluation :

5

Great facility, would highly recommend! Jared and his staff are amazing to work with.

Évaluation :

3

It's a nice facility but pricey.

Évaluation :

5

No issues. Storing my belongings at Uhaul until I bought a house worked out great.

Évaluation :

5

The U-Haul storage unit in Ballwin I rented was fantastic! The staff was very friendly during opening and closing. The facility itself is well lit, very, very clean, and has security cameras in just the right spots. NOT ONCE DID I SEE A BUG! I opted for a climate controlled unit and the temperature was steadily right around 80F. My unit was on the second floor and with the spacious elevator and the always available carts very convenient. I drive an outback and always had plenty of space driving up for loading or unloading my items. This storage facility is definitely well thought through when built and has many bonuses like the restroom accessible from outside the building and the donation room where you can find all kinds of things ( even boxes) or donate items that won't fit your style anymore. Excellent facility!

Évaluation :

5

It was perfect

Évaluation :

5

I'd like to particularly commend Jared Langford, the GM. I cleaned out my storage unit, minus one sofa that I was to donate to charity, just before COVID-19 locked down the State. Unable to schedule a pickup because all the charities closed, Jared acknowledged the situation, graciously waived my monthly rent fees and helped find a "taker" for the sofa. I'm grateful for his empathy, support and professionalism.

Évaluation :

5

I have been a very satisfied customer for many years. This facility is excellent!

Évaluation :

4

Jared did a great job in helping us find the right unit for all our things and was answer all of our questions. Plus the rest of the staff was friendly ask if we needed anything and all had smiles of there face when we were greeted

Évaluation :

5

Jared, Sandy and the team were wonderful to work with at U-Haul! The storage facility was always very clean, well lit and trash removal was very easy. I closed my unit only because I am no longer carrying pharmaceutical samples. I highly recommend this facility especially because of the great employees.

Évaluation :

5

This is the first time I have rented a storage locker. I have to say, it was a breeze. Jared helped me through the whole process. He was professional, kind, very specific about all aspects. The facility was spotless! I will never go anywhere else. Je les recommande chaudement. Very reasonable prices as well.

Évaluation :

4

One concern was the rat trap in the unit I rented. If rodents have access or if there's been evidence of them in there, how often does the trap need to be changed? Will the company supply the traps? I did not see any evidence of them when I moved in but will check on it periodically.

Évaluation :

4

Good, but quite expensive.

Évaluation :

2

The light was out in the hall outside my unit on most of the visits I made. A loading dock would be make moving easier. Some Uhaul facilities have them. You need trash cans near the doors. I didn't appreciate the attempt to have me pay a $40 late fee during the COVID crisis. I'm glad you changed your mind, but the initial approach gave me a big disconnect as a customer.

Évaluation :

5

Exactly what we needed.

Évaluation :

5

The staff at this location were top notch, professional, and a pleasure to work with. I would also like give top billing to Jared for running a great location.

Évaluation :

5

Jared was very helpful at check in.

Évaluation :

5

This is a clean and well-maintained storage facility. I still would caution you that I had a box of books that got slightly damp soI would recommend that you not put boxes directly on the floor if there is something in it that you don't want to get wet. And, of course, items get dusty so cover furniture to keep it clean.

Évaluation :

5

Jared was extremely helpful, knowledgeable, and courteous. He is an asset to the company.

Évaluation :

5

The staff is extremely friendly and happy to help you.

Évaluation :

5

Staff was friendly and helpful, often carrying boxes I bought to my car for me. Move out was quick and easy!

Évaluation :

5

Excellent customer service all around. I worked with a few different associates, all of which were very friendly and helpful, and directly with Jared, the manager, upon move-out and he was just great.

Évaluation :

5

It has made my moving experience somewhat hassle free.

Évaluation :

5

Jared and his team were always helpful and cheerful.

Évaluation :

5

The staff was ALWAYS friendly and helpful!! The rates are very reasonable for the units, and I never once worried about my contents in their storage units. Awesome Experience!! Highly Recommend!!

Évaluation :

5

The manager and staff couldn't have been more welcoming and helpful from our arrival to the time we left the gate.

Évaluation :

5

Great people to work with. I will go back when I need to

Évaluation :

4

👍🏻

Évaluation :

5

Very accommodating of my needs for storage.

Évaluation :

5

Good location and staff was always helpful !

Évaluation :

5

Jared and staff are very friendly, very helpful, and easy to work with.

Évaluation :

5

Always helpful, there were a few payment glitches but they were always worked out in a timely fashion and staff was understanding about it.

Évaluation :

5

Jared was very nice and helpful Thankyou

Évaluation :

4

Everyone was friendly and professional mannered.

Évaluation :

5

Very friendly staff

Évaluation :

5

Jared and his staff took excellent care of us. I highly recommend this facility to others.

Évaluation :

3

Process for checking is very slow even though we did forms online ahead of time. Agent was great. System not efficient. Spent hour getting unit and truck.

Évaluation :

5

Very nice & helpful owner & staff. Would certainly use again. Truck rental was easy as well. 

Évaluation :

5

What a refreshing experience. I dropped off a one-way trailer and had a free month of storage so did not expect a lot of assistance but they were awesome, took time to help me with everything. MERCI

Évaluation :

4

Everyone was nice,professional&problem solver, except a Lady Named Julie. She told me the person who made the reservationForMeWasJustfiredAndIShouldNotAsherWhatHappendToMyResercation. VeryBadAttirude

Évaluation :

5

Great, personal service. Well maintained facility. Very pleased with the entire experience.

Évaluation :

5

The staff is amazing. The storage areas are clean and well kept. They keep stickers on the floor inside to help you navigate around which is convenient.

Évaluation :

5

I was particularly impressed with Jarad, the GM. He's very kind. He made sure we were provided quality service.

Évaluation :

5

Very convenient. Easy access and great staff!

Évaluation :

4

Great facility. Nice people. Over priced.

Évaluation :

5

great emplyees

Évaluation :

5

Friendly professional service!

Évaluation :

4

I got a larger unit for less money than what I had at UHaul. It was valley park storage. FYI Thanks Ray Waidmann Jr.

Évaluation :

5

Jared Langford went above and beyond what I expected. His professionalisms is beyond reproach.

Évaluation :

5

Jared and the crew are great. Very helpful folks, I would recommend doing business with them.

Évaluation :

5

Great experience and customer service.

Évaluation :

5

Very friendly and helpful

Évaluation :

4

A special shout out to Jared. He was always professional, effecient and helpful!!

Évaluation :

5

Excellent service!

Évaluation :

5

The service and efficiency of Mr. Langford were exceptional. He understood my concerns and alleviated them immediately; it was a terrific experience"

Évaluation :

5

The staff and the facilities met my needs and we're very accomodating.

Évaluation :

4

I was a customer of the storage facility prior to uhaul braking over. I choose this storage facility because of the location and 24 hour access. Uhaul wants you to pay for 24 hr access. NOPE.

Évaluation :

4

Na

Évaluation :

5

Great place

Évaluation :

5

It was a pure pleasure to rent a locker from you. Place was exceptionally clean and well lit, and staff was very friendly and helpful. Thank you!!

Évaluation :

5

Antonio and Lorenzo did an awesome job getting my truck off the trailer. There was an issue deploying the two ramps, but they kept at it until the ramps were freed, GREAT JOB GUYS!!

Évaluation :

5

Jared and the U-Haul team are very helpful, nice and accommodating for all moving and storage needs. Would highly recommend the U-Haul on big bend road.

Évaluation :

5

Staff was very accommodating and the facility appears clean and safe.

Évaluation :

5

Thank you, Jarrod

Évaluation :

5

Earl and the manager, Jared are very helpful great to work with!

Évaluation :

4

The stay was good, except the adjacent unit leaked unidentified green goo under the wall.

Évaluation :

5

Very positive experience! Thank you!

Évaluation :

5

I must sing praises for this Uhaul and Storage facility. The staff is so friendly and attentive to your needs. The property is so clean and maintained. I stored there for three months. Thumbs up!

Évaluation :

1

Sand was and Lexi were great always helped me out

Évaluation :

5

Helpful, clean, fast. Knowledgeable.

Évaluation :

5

Everything was great no complaints.

Évaluation :

5

The facility was very clean. Convenient carts were provided for easy move in and out. I will use the place again if I ever have the need.

Évaluation :

5

Above and beyond my expectations! Thank you for making sure everything was convenient. My fiance raved about the customer service when he also rented a box truck for hauling. Will definitely be back!

Évaluation :

1

I have had an overall poor experience with U-Haul. The staff always seem rushed when dealing with me and one of the U-Boxes I rented were not in good condition and had to repair by the owner.

Évaluation :

4

Aucun

Évaluation :

5

U haul was very friendly and helpful. She was genuinely looking to help me find the right storage unit that I needed.

Évaluation :

4

No complaints, thanks!

Évaluation :

2

Treated like a number and that was it. Not very knowledgeable on questions I had during my rental. I always dealt with a wait Everytime I was in the office. I know it's just storage but????

Évaluation :

5

Everything was clean and he gentlemen I worked with were very friendly and professional.

Évaluation :

5

Agent explained everything to us. I just hoped I checked out when I left. Not sure.

Évaluation :

5

Jared Langford in particular was great. He was helpful, friendly and professional. He gave me great suggestions and took care of details.

Évaluation :

5

I came in on a Sunday from driving for 3 days and still had to unload! LaDarius was PHENOMENAL! He had like 4 people waiting with no help and took care of everyone!

Évaluation :

5

Susan, who helped me on the phone was lovely! My apartment is not ready so I needed a second unit. She was accommodating and helpful!

Évaluation :

5

This was a very good storage place. I had a unit here for many years and always was well taken care of. I felt like to units were secure and the people I needed were always accessible and friendly.

Évaluation :

5

Muy bien

Évaluation :

5

I had my things in this storage unit for four and a half years. The facility was always clean and I was completely satisfied. The staff was always friendly and helpful.

Évaluation :

5

We used this storage facility for a little over 6 months and it was truly a blessing. The staff was very helpful and even referred a moving company that made our recent move quite efficient!!

Évaluation :

1

Jared is a horrible owner/operator. Due to a mistake, my storage unit was given away. After giving me a 2nd unit at no charge, 3 months later, I was told I had to pay. He doesn't honor his word.

Évaluation :

5

I think my experience with u-haul was as good as it could be. The staff was always friendly and helpful and there were no surprise fees or anything. They even gave me a free lock for being military.

Évaluation :

4

Perfect for our short-term needs, but very pricey. Also, based on what we had to put in storage, the size of the storage recommended to us was WAY too small. Had to double the size.