Évaluations des clients U-Haul Moving & Storage at Big Bend Road
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Big Bend Road
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Brian J. le
Jared and staff are very friendly, very helpful, and easy to work with.
Amanda P. le
Customer service greatly needs improved! The guy that was working the desk when we returned was extremely cold and seemed to care less about being helpful. Since we moved one way free storage for a month came with our rental. He initially gave us a space that was the size of a closet that my fiancé couldn’t even walk into. He reluctantly gave us a bigger space after my fiancé told him the space he was giving us didn’t even match up to the size of the trailer. He said he was the owner of the facility and if that’s how your “owners” treat customers then I recommend getting new ones.
Melissa O. le
i’m sorry, my mum may not have cleaned the sofa that spilt on the floor. i realized, after she returned, it that i had relied on my 14 year old brother to relay that information. i’m 80% sure he didn’t do that. i’m so sorry i had it for longer than expected, but you guys are always so seeet and nice.
Timm E. le
The store associate was very friendly and courteous.
David L. le
I’ve worked with Jared before. He is always helpful, careful, competent and respectful. (Respect is very important to me)
LYNDA P. le
Always helpful, there were a few payment glitches but they were always worked out in a timely fashion and staff was understanding about it.
STEPHANIE C. le
Although I realize the girl was new, there were numerous problems. First I called and made reservation for 3. At noon, I started receiving texts which stated my reservation was at noon. I called and resolved that issue. When I arrived, it was 3:10. I did not get out of the place until 3:50. I have rented from that location before and never had any holdup. This was inordinately long. There was a lot of ineptness which prolonged my time in the office. Very unfortunate experience.
Kimberly H. le
Jared was very nice and helpful Thankyou
Ryan L. le
Staff and service was great! Equipment was very clean and seemed well maintained.
ginger h. le
Everyone was friendly and professional mannered.
AMBER W. le
Very friendly staff
Gene F. le
Keep up the Good Work !!!
Rhonda R. le
I received an email saying I had not returned the appliance dolly today but I had returned it yesterday before the close of business and it should have been properly checked in
Rick R. le
Nothing. My experience to date at this site( I have a storage shed and have rented two vehicles has been nothing less than excellent.
Mary H. le
Disappointed truck was not dependably available in Greenville, IL. Service in Ballwin, MO was very good.
Gary H. le
Great customer service, in and out, price as quoted, no hassles, would use again.
DENISE M. le
Jared and his staff took excellent care of us. I highly recommend this facility to others.
Randall B. le
Have the trucks at least have am/fm radio
Bruce E. le
Truck wasn't clean and it took almost 30 minutes to be checked in.
Payton D. le
The owner was rude and not helpful. Maybe be a little kinder to the next customer?
Brenda C. le
Process for checking is very slow even though we did forms online ahead of time. Agent was great. System not efficient. Spent hour getting unit and truck.
Joseph V. le
Very nice & helpful owner & staff. Would certainly use again. Truck rental was easy as well. 👍🏻
Haroon A. le
Honestly I got charged for almost 7 miles more than I did
Beth M. le
They forgot to give me our furniture dolley so we had to make another trip back to get it.
Corbin S. le
What a refreshing experience. I dropped off a one-way trailer and had a free month of storage so did not expect a lot of assistance but they were awesome, took time to help me with everything. THANKS
ginger h. le
Everyone was nice,professional&problem solver, except a Lady Named Julie. She told me the person who made the reservationForMeWasJustfiredAndIShouldNotAsherWhatHappendToMyResercation. VeryBadAttirude
Carter F. le
Great, personal service. Well maintained facility. Very pleased with the entire experience.
Matthew C. le
The staff is amazing. The storage areas are clean and well kept. They keep stickers on the floor inside to help you navigate around which is convenient.
Theresa F. le
I was particularly impressed with Jarad, the GM. He's very kind. He made sure we were provided quality service.
Harold M. le
Very convenient. Easy access and great staff!
todd f. le
Great facility. Nice people. Over priced.
MARVIN M. le
great emplyees
Janet K. le
Friendly professional service!
RAYMOND W. le
I got a larger unit for less money than what I had at UHaul. It was valley park storage. FYI Thanks Ray Waidmann Jr.
Adam R. le
Jared Langford went above and beyond what I expected. His professionalisms is beyond reproach.
Chuck G. le
Jared and the crew are great. Very helpful folks, I would recommend doing business with them.
DONALD R. le
Great experience and customer service.
AMBER W. le
Very friendly and helpful
MARY ANN D. le
A special shout out to Jared. He was always professional, effecient and helpful!!
James R. le
Excellent service!
Michael A. le
The service and efficiency of Mr. Langford were exceptional. He understood my concerns and alleviated them immediately; it was a terrific experience"
Dennis S. le
The staff and the facilities met my needs and we're very accomodating.
MELANIE G. le
I was a customer of the storage facility prior to uhaul braking over. I choose this storage facility because of the location and 24 hour access. Uhaul wants you to pay for 24 hr access. NOPE.
Pamela C. le
Na
jowcol d. le
Great place
lori e. le
It was a pure pleasure to rent a locker from you. Place was exceptionally clean and well lit, and staff was very friendly and helpful. Thank you!!
Chuck G. le
Antonio and Lorenzo did an awesome job getting my truck off the trailer. There was an issue deploying the two ramps, but they kept at it until the ramps were freed, GREAT JOB GUYS!!
James B. le
Jared and the U-Haul team are very helpful, nice and accommodating for all moving and storage needs. Would highly recommend the U-Haul on big bend road.
Amanda P. le
Staff was very accommodating and the facility appears clean and safe.
Sandy M. le
Thank you, Jarrod
Marilyn M. le
Earl and the manager, Jared are very helpful great to work with!
SCOTT D. le
The stay was good, except the adjacent unit leaked unidentified green goo under the wall.
Thomas D. le
Very positive experience! Thank you!
Pat A. le
I must sing praises for this Uhaul and Storage facility. The staff is so friendly and attentive to your needs. The property is so clean and maintained. I stored there for three months. Thumbs up!
Ladarius R. le
Sand was and Lexi were great always helped me out
joann w. le
Helpful, clean, fast. Knowledgeable.
sabrina b. le
Everything was great no complaints.
Deanna W. le
The facility was very clean. Convenient carts were provided for easy move in and out. I will use the place again if I ever have the need.
ALYSSA W. le
Above and beyond my expectations! Thank you for making sure everything was convenient. My fiance raved about the customer service when he also rented a box truck for hauling. Will definitely be back!
Jenna R. le
I have had an overall poor experience with U-Haul. The staff always seem rushed when dealing with me and one of the U-Boxes I rented were not in good condition and had to repair by the owner.
Christine K. le
None
James B. le
U haul was very friendly and helpful. She was genuinely looking to help me find the right storage unit that I needed.
Jamie B. le
No complaints, thanks!
nicholas p. le
Treated like a number and that was it. Not very knowledgeable on questions I had during my rental. I always dealt with a wait Everytime I was in the office. I know it's just storage but????
Christopher M. le
Everything was clean and he gentlemen I worked with were very friendly and professional.
sabrina b. le
Agent explained everything to us. I just hoped I checked out when I left. Not sure.
KELLIE H. le
Jared Langford in particular was great. He was helpful, friendly and professional. He gave me great suggestions and took care of details.
Rayme C. le
I came in on a Sunday from driving for 3 days and still had to unload! LaDarius was PHENOMENAL! He had like 4 people waiting with no help and took care of everyone!
Rayme C. le
Susan, who helped me on the phone was lovely! My apartment is not ready so I needed a second unit. She was accommodating and helpful!
RICHARD P. le
This was a very good storage place. I had a unit here for many years and always was well taken care of. I felt like to units were secure and the people I needed were always accessible and friendly.
JOSE C. le
Muy bien
STARR G. le
I had my things in this storage unit for four and a half years. The facility was always clean and I was completely satisfied. The staff was always friendly and helpful.
CHRIS U. le
We used this storage facility for a little over 6 months and it was truly a blessing. The staff was very helpful and even referred a moving company that made our recent move quite efficient!!
Calvin T. le
Jared is a horrible owner/operator. Due to a mistake, my storage unit was given away. After giving me a 2nd unit at no charge, 3 months later, I was told I had to pay. He doesn't honor his word.
Timothy S. le
I think my experience with u-haul was as good as it could be. The staff was always friendly and helpful and there were no surprise fees or anything. They even gave me a free lock for being military.
Rosemarie F. le
Perfect for our short-term needs, but very pricey. Also, based on what we had to put in storage, the size of the storage recommended to us was WAY too small. Had to double the size.
SHERRY M. le
Good experience