Customer Reviews for U-Haul Moving & Storage at Candlestick

11627 évaluations

1575 Bay Shore Bl   San Francisco, CA 94124
(Near Candle Stick Park Ext)

(415) 467-3830

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(415) 467-3830

1575 Bay Shore Bl
San Francisco, CA 94124
(Near Candle Stick Park Ext)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Me siento muy mal por lo que me paso yo reserve 7/19/2021 y El dia de 7/29/2021 llege y me reservation no estaba y nada me pudo desir que Avia pasado no estaba la supervisor disposable y solo dijo Dale otro lugar y me dio un descents pero yo nesesito lo que yo pedi y me dieron unas mucho mas pequeno yo reserve un 8x12 y me dieron uno 8x8 muy mala experiencia espero esto no le pase a nadie mas

kimberly b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORELEI R. 
Évaluation :
3

Please have ID photo scanner at uhaul locations. As my phone's camera doesn't work. Checking out at uhaul used to be simple, now it's more complicated and it doesn't even work. The so called safety protocol at uhaul is a joke, I've seen so many workers not wear masks. Ventilation is poor. There's no clear defined line for proper social distancing. The covid delta variant is here and its rapidly taking over much much faster than before. There's no point in panicking, we just have to be smart about it.

shu Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

Very inexpensive. Easy process both checking in and dropping off the car.

ALEXANDER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SILVIO C. 
Évaluation :
5

We were able to park securely overnight in the secure locked gated lot while we rented our 20ft truck! the security guard kindly greeted us when we came back to pick up the car at night, and the gate was locked to our surprise, but we came back in the morning to get our car no problem!

Marya K. 
Évaluation :
5

I had a wonderful customer experience renting from Uhaul. The pickup and drop-off were hassle-free and friendly.

ODELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Percy D. 
Évaluation :
4

Check engine light was on

JESUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMMEL R. 
Évaluation :
5

Best staff ever, helpful and prepared. Everything went smooth as could be.

David D.  |  Expérience générale 
Évaluation :
4

Customer service was very good. It was easy and convenient.

CARMEN B.  |  Premières impressions 
Évaluation :
2

Exterior of van and windshield needed a washing. Interior was acceptable. Obviously, the scene outside the facility is unpleasant but not necessarily uhaul's problem alone. I use Stonestown location if I can instead.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago B. 
Évaluation :
3

Clean interior. Maintenance check. Thee vehicle I rented the check engine lights came on.

Amy A. 
Évaluation :
1

Hello. My name is Frank Burns. I live in San Francisco. I have always held your company in one of the highest respectable company. Been with you all my whole life; up to now. I was late with my truck, and the catalytic converters were stolen, I was charged over 1 000,00 $ for them. My total bill was, 3 255 $+ 30,00 $. When I finally get the money up to so I could get my tools, over 10 000,00 $ worth of DeWalt Power Tools. I was yelled at by the manager, who told me my bill had just doubled, and you'll pay it if you want your Stuff back. I told them( the girls at the counter out front. All the I had just lost my job, and getting this truck wasnt easy for me, and the bad part is, is that all my tools were in that truck, and it was gone, I went to find it, and I got bullied out of the yard. I have a job offer from the lady at church, and my tools have been stolen by representatives of your company, and you are going to force me to still pay you for the use of that truck. It truly hurts my insides to say to you; I unfriend YOU ALL. I will no longer be doing any business with the company known as UHAUL. You have always been an example of hope and wonder, today; though, I've never cried more about anything, this hurts on so many levels. Good bye yawl. JOB1:8 I want that every day of my life. Have you ever considered my servant Frank? JOB 1:8, is where God asked this question of Satan. I'm so sad right now.

Frank B. 
Évaluation :
5

Another great rental! Staff was great all went smooth

Patrick H. 
Évaluation :
4

If a customer is checking in through their mobile/app, why make the customer go find the car then go inside the office to collect the key? It makes the process a lot longer - it would make more sense to have the key ready in the truck or to have someone outside/nearby to have the check in process ready to go. Also, make the online support and in-person support more seamless. After I checked in in person because the advisor said she could just do my contract instead of having me wait, the online advisor called me needing to "complete the pick-up" but I already had my keys... Not to mention I kept receiving mobile app notifications saying I had not checked-in. The system needs to read one another better; online and retail location.

KARINA R. 
Évaluation :
5

Clean the trucks befor they go out.

JUDY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUZHANG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIERRE C. 
Évaluation :
5

Very professional customer service.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTON K. 
Évaluation :
2

The mileage stated on the contract and the actual mileage varied by 7 miles. The contract showed that the gas tank had quarter tank of gas, whereas in reality it had absolutely no gas and barely made it to the gas station where I had to fill gas. When I went back to the rental counter to complain, I was told to use the app and correct the errors. I am a tech savvy person. The App is so bad, I was unable to record the correct mileage and gas tank levels despit several attempts. After entering the actual mileage and gas level, when I 'submit', the data reverts to the previous erroneous data for mileage and gas level. When I returned the vehicle, I had to show proof, luckily I had taken pictures, that the mileage and gas levels were different from what was showing up in the UHaul records online. Very bad for a large company like UHaul.

RADHA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
3

The check in process is not good. The mobile check in did not work at all and I waited 25 minutes for my rental credentials to be reviewed online. When I finally went to the counter, they told me to keep waiting. When I went to another attendant after another 10 minutes, they were able to check me in on the spot. This was not consistent and not efficient.

JACKSON V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Customer service was very helpful and friendly!

Bonnie N. 
Évaluation :
5

Service was very friendly and helpful!

SHELBY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA B. 
Évaluation :
5

More yard staff needed to speed things up

STEPHEN B. 
Évaluation :
5

Great vehicle no issues with anything except location of uhaul building. Other than that great. Non

LESLEE A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PENGFEI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALOYSIUS O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rand S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YACHANG L. 
Évaluation :
4

It wasn't over crowded today, so everything went well.

Shu Y. 
Évaluation :
4

To be truthful my truck was not on the lot but outside on Bayshore. That was a bunch of homeless/indigent guys approaching me as I attempted to pick up the truck. They took the cardboard window sign and ran off. It smelled like urine and was a little sketchy. The rest of my experience was fine but you guys need to clean this up. Either keep all trucks on lot w a security guard and prevent the homeless from encroaching on your Turcos and clients on the street. Come on. It's Business 101.

ROBERT T. 
Évaluation :
3

Address was incorrect on my reservation, lead me to a shady ally where I almost got stuck with truck. No instruction at location as to where to leave truck.

Robert R. 
Évaluation :
5

Debbie is excellent. All the front desk kids are not helpful.

Paul V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
5

Helpful and friendly staff. Everyone was unexpectedly nice. Exceeded my expectations.

Nathan H. 
Évaluation :
4

Have better signage as to where to drop off a rental, otherwise, the experience was good.

Greta V. 
Évaluation :
5

Mark everything is scratch that only

Agustin F. 
Évaluation :
4

Initial counter visit found a few workers talking to each other about a customer while I stood there trying to get help

RAUL K. 
Évaluation :
1

The lights on my trailer were BACKWARDS, and I didn't know it. I drove across the country with BACKWARDS TURN SIGNALS. I could've DIED or KILLED somebody. This was gross negligence and somebody should be fired.

JACOB A B. 
Évaluation :
1

report the return time correctly and don't charge an extra rental period

Tyler L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ruidong L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AMADOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA M.  |  Expérience générale 
Évaluation :
5

The drop off location in San Francisco was in a shady neighborhood with homeless people and garbage everywhere...but, that's not really U-Haul's fault. We did the after hours return at night and it was a bit stressful. That said, the instructions were posted clearly and the immediate area felt safe.

James W. 
Évaluation :
4

While there were a few boxes that were dirty, the team at Uhaul was very helpful and refunded me for the unusable boxes. Great customer service and very kind team.

Alexandra B. 
Évaluation :
1

Service representative did not tell us where to return our boxes. We had to ask 2 different employees where to return them to. The first, said no take them outside, and then the employee outside said take them inside. Meanwhile we are hauling around all of these plastic boxes just trying to return them. When we got back inside the employee just rolled her eyes and told us just to “do whatever”. The store is also dirty and impossible to park at due to cones being left around and unused trucks blocking parking spots. I will avoid this location at all costs in the future.

Will H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shu Y. 
Évaluation :
1

Your agents need to be trained on giving proper information to the customers. Very dissatisfied with U-Haul!!

GEORGE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
2

The customer service was excellent, but the problem was that there were only 2 people working and I had to wait 1,5 HOURS!!! to get our reserved truck. I had 8 guys waiting and that costed me a lot of money. I hopefully get some sort of compensation.

Juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jun L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FREDERICK R. 
Évaluation :
3

Waaaaaaay overcrowded and understaffed

BRADLEY T. 
Évaluation :
2

Unfortunately the employee was dishonest amd them when you bring up the issue the boss threaten to cancel your reservation. Pretty rude such a tyrant not a smile on his face. Who the heck would employ this guy!

TAYEB R. 
Évaluation :
1

1h wait to pick up the truck

BENJAMIN M. 
Évaluation :
5

Good folks, knowledgeable, polite and efficient. Merci.

BRENT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDELL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAZMIER H. 
Évaluation :
5

GoooooD 🤪🎉😃😀🎺🎷🎊🎉🤪

ESTEBAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUSAN C. 
Évaluation :
2

Better customer service

oneyda p.  |  Expérience générale 
Évaluation :
4

Make sure the handlers are ready to check in the equipment ASAP

TYLER M. 
Évaluation :
3

Better customer service

ONEYDA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cristian G. 
Évaluation :
5

All went great.

Patrick H. 
Évaluation :
5

GOOOOOOD 😃🤪😃🤪😃🤪😃🎺🎉🎊🍺🤩🎷

ESTEBAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNA G. 
Évaluation :
1

Customers service is so slow. It takes long time to rent 1 van

Sukru G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Great staff

ROBERTO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hannah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
4

It's not crazy well organized, but everyone I dealt with was pleasant, things went quickly, the price was right and I was happy with my trailer

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JINLU W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenny B. 
Évaluation :
4

Make the blanket pick up closer to the trucks. It's too far too walk 40ft or more with bunch bags of blankets. Also have people fill the tank full for trucks so we don't have to guess how many gallons to put in. It's ridiculous: No other truck company does that!

Shu Y. 
Évaluation :
5

All went well

PATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCEL J. 
Évaluation :
5

GOOOOD😃😃 😃🤪😃🤪😃😀😊🎺🎷🎺🎉🎉🎊🎺🎉🎷

ESTEBAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

I had a good experience

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick V.  |  Premières impressions 
Évaluation :
5

Every person I encountered was very friendly. One manager who was off duty even took the time to walk back to his office to get me a brand new face mask as I needed one to ride in Uber. Five stars for SF U-Haul

ROBERT M. 
Évaluation :
3

The bay shore location should have the same type of security as in individual unit monitoring and alarms. Also 24 hour access to inner units

Charisse G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Truly an outstanding storage facility in every way, which I always recommend to friends in need of one or more storage units, and where I have rented multiple units perhaps for 20 years. Your staff are excellent too, in particular the Storage Manager at Bayshore U-Haul, Debbie Zaldana, who has always been exceptionally helpful and provided supervisory assistance if needed throughout the many years I have rented my several storage units, as have friends to whom I recommended the location, none of whom ever regretted their decisions to rent units at Bayshore U-Haul! Thank you U-Haul! Christine珞

M. CHRISTINE T.  |  Premières impressions 
Évaluation :
4

It was ok on most part but the headaches is that you need to invest on more carts,carts,carts,carts,carts,carts,carts....................... Don't be Stiiiiingy!!!!!

Constantine P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYSEAN J. 
Évaluation :
1

Make sure that employees dont give dirty Vans to customers while they have so many clean ones in the parking lot. They think it is fine. It is really bad customer experience. i did reservation day before so i got there by 9:45 am to pick up my van for 10 am picking up but i had to wait till 11:15 am to get out there because employees are so slow. It is ridiculous to waste time there to pick up the van

Sukru G. 
Évaluation :
5

Without a doubt, the staff at this UHaul understand Customer Service. It's clear that the GM, Don has created a positive environment and sets a great example for his employees on how to conduct business. Both he and the storage Manager Debbie helped my son and I with a quick install of a trailer hitch and solutions on how to get his stuff back to Texas without costing an 'arm and a leg'. I especially loved hearing that someone from the cleaning crew offered up tools and a helping hand when it was apparent that getting the pallets of stuff from the third floor to the dock was going to be a challenge. Kudos and thanks to everyone at this UHaul!!!

Martha O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roselind B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel w.  |  Premières impressions 
Évaluation :
1

Poor unprofessional staff, indifferent, lazy. On my check out day, I had to wait for a staff member who was too busy on her cellphone to help me even though she didn't have someone at her window. I won't even go into all the problems I had with your staff not processing my payments and then claiming I was late.

JOHNNY M.  |  Expérience générale 
Évaluation :
4

Would like 24 hr access to my unit. Also I only got the storage because you guys canceled my Ubox. It's pretty frustrating leaving my belongings behind in California as I move to Idaho. So I guess I'll be back when the truck prices become reasonable. But if you wanna make me a deal to drive a truck back in let me know :)

Shauna D.  |  Premières impressions 
Évaluation :
3

Me gustaría que tuvieran acceso las 24 horas

Margarita V.  |  Premières impressions 
Évaluation :
1

I was nearly killed at this uhaul, they then allowed an unauthorized user whom I specifically told not to allow to access my unit. I am currently away on vacation.

Roberta B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Artrice sanise T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIETH S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH S.  |  Expérience générale 
Évaluation :
2

I got in at 6:45 and the staff that was working refused to allowed me to move into my unit. So as a "favor" they "allowed" me to park my open trailer with all my stuff in the hitch bay. I do not understand why you say you're open until 7. When I came the next day I was told that no one knew how to open the hitch bay and that I had to come back at 3. They also told me that they don't understand why the people on Saturday didn't let me move in then. This was extremely inconvenient. Then, even though I reserved a ground floor unit, it turned out to be a 5th floor unit with steps that had to be climbed to get my stuff in. This wasn't mentioned anywhere and was not what I reserved. So I had to upgrade to an 8x8x8 on the third floor to avoid the steps which is costing me considerably more money. It also has a column in the corner so it's not really an 8x8x8. The column is easily 1x1x8 so why am I paying for an 8x8x8? Doesn't seem fair. Lastly, zero of your male employees were masked berating a mask around your neck or mouth doesn't count. Suffice to say, I'm looking for another place to store my stuff and judging by my experience on Saturday evening, I'm guessing no one really cares so. I also need to say that while there was some effort to remedy my situation on Saturday there is no reason I couldn't have been given my card and allowed to move my stuff in. My "staff friendliness rating" was based on the Saturday crew. The Sunday crew was much more helpful and I'd give them a "yes" for this question.

allan g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmaine C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charles M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman P.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and most of all friendly!

LORENA D.  |  Expérience générale 
Évaluation :
5

Everything concerning U-Haul was very well run and convenient. Will recommend to others your location.

Eduardo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faizan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GELSON D.  |  Expérience générale 
Évaluation :
1

The worst experience EVER - first the location on Bay street saw my reservation but said they had nothing available due to a glitch and didnt see to care that i made this reservation a month in advance and called everyday the week leading up to me need the storage for a week and they confirmed it but when i arrive they tell me otherwise. I had to really lose my patience from the frustration to finally get them to find me a new storage facility which is how i ended up in Bay shore. The customer service was HORRIBLE - i am very put off my U-Haul and had I not been getting on a flight after

IRENE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy S.  |  Expérience générale 
Évaluation :
1

They didn’t hold my reservation so when I got there it took an hour to get everything set up since the unit I reserved was no longer available

Austin J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia L.  |  Premières impressions 
Évaluation :
3

What is the problem with you people? I have money in my account, my account is still the same and nothing has changed. I have been a customer with you for 5 years and my account has been on auto payment the whole time. You have to first request payment from my bank and in turn, they pay U-haul as they have for the the last five years but you already know this and that's why I believe you periodically try and scam or deceive customers into delinquency with their storage rooms. Please do what you were supposed to do in the first place and request payment of 129,00 $ from my bank and refund the late fees. Also stop your decitful practices of dropping active credit/debit cards, not requesting auto payments then alleging customer defaulted all in U-haul's attempt to place delinquency liens in order to wrongfully confiscate clients storage rooms.

Paulette (Paula) L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sydney D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLTYCE S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nawres F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDUARDO S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

The mgr Deb is and has been wonderful

Cynthia T.  |  Expérience générale 
Évaluation :
5

Very clean indoor storage units.

Denise W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo V.  |  Premières impressions 
Évaluation :
1

The most mismanaged business dive ever worked with. Your staff isn't trained properly and your GM makes excuses and doesn't support his staff. No customer service.

Negeen E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle A.  |  Premières impressions 
Évaluation :
2

On the last week of storage facilitie, I was so disappointed with your staff, I understand they were busy but to be treated with disrespect is not what I expected after I spend over 10 000 dollars with the company, just a tad respect would have been nice, so I would not recommend anyone to your facility ever! Your employees need to be trained with customer service skills!!!

FELIX V.  |  Expérience générale 
Évaluation :
3

Nothing more than convenient. Paid for 3 units together as one. Paided more for less.

Michael P.  |  Expérience générale 
Évaluation :
5

Afue agradable este lugar los en prados muy amables con la señora que limpia es lugar

juan e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra S.  |  Premières impressions 
Évaluation :
5

Personnel amical

Jason Z.  |  Premières impressions 
Évaluation :
5

Perfect

cassandra d.  |  Premières impressions 
Évaluation :
3

The storage was okay it smell really bad in there

LIDIA R.  |  Expérience générale 
Évaluation :
3

No me quede satisfechaa Pues me prometieron ayudarme y no obtuve lo q necesitaba Pues necesitaba un storage no subir gradas por mi corugia en la pierna y no pudieron darme uno en donde no subiera gradas y me prometio el muchacho Jose q tenian uno y al final no fue asi y eso no me gusto

Judith F.  |  Premières impressions 
Évaluation :
1

Unfair and unprofessional

Demetrice H.  |  Expérience générale 
Évaluation :
5

We had storage here for about 3 yrs. We never had to worry about our things because the staff there, including the general manager, were obviously there to make sure everything was as it should be. Always responsive. Thanks for all your help!! LMC

Lisa Marie C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew C.  |  Expérience générale 
Évaluation :
5

I have been here between 5-10 years. The past couple of years I have always found it clean. Obviously there is trash that appears all of a sudden but I have noticed either someone cleans it up while on their regular rounds or someone is sent up to clean it. Very well run storage property. David M Sullivan

david s.  |  Premières impressions 
Évaluation :
3

The storage room assigned to me is up a flight of stairs. I have to lug all my items up and down piece by piece. When I placed the order online I was not informed about the stairs.

Milanda M.  |  Premières impressions 
Évaluation :
5

In my two years of having a storage unit at this location I can say that all services rendered and provided were done so in a professional manner. Never had any issues in getting to and from my storage unit. Staff were always helpful they get a 10/10. If carts weren't easily available, a hand truck was provided as an alternative.

Rory O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traniece N.  |  Premières impressions 
Évaluation :
5

It was nice.

Douglas L.  |  Expérience générale 
Évaluation :
5

Thank you. Happy and healthy 2021

Martha P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquline l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY H.  |  Expérience générale 
Évaluation :
1

Especially the front desk ladies at Bryant Street (not at Candlestick) were awfully rude. Sorry, but I would not recommend anyone to go there.

ZAFER O.  |  Expérience générale 
Évaluation :
3

Provide better customer service.

HENRY S.  |  Expérience générale 
Évaluation :
1

This was the worst experience I've ever had hands down and you better believe this won't be the only place I'm reaching out about it. every review channel every phone number you have... expect to hear from me. After being told my the van company that we could only have the van till 5 even tho we rented it for the day because "other people needed it" our movers were then 2 hours late (booked by UHaul) and when we got to your "facility" we are told the unit size we reserved not only isn't available but doesn't exist. at which point the dude who was "helping us" called over Wendy who obviously couldn't care less about what was happening even though I had 2 movers waiting that had already completely unloaded our van and STILL she wanted to make us go to the Bryant location to get a Ubox from them instead. The most mismanaged badly run facility i've ever seen. While i was there i heard 2 other people have meltdowns because you guys ruined their reservations and took payment for services you could not provide. whoever the GM is, expect to be hearing from me. I had to pay my movers an extra 120 $to stay another hour since this dumpster fire of a situation took up an hour of the time they were supposed to be moving my stuff into the unit. On top of this nightmare the one locker available was at the top of a pully ladder stacked ontop of another unit. AND IT'S 40 $+ MORE THAN WHAT I RESERVED ONLINE. I expect this price match to be met after this hellfire saga. I have to say the mismanagement of this location is a joke. Your employees are working class people that don't deserve the abuse they get from their customers because of how badly your management runs this location. FIRE HIM.

Negeen E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIHAI C T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel T.  |  Expérience générale 
Évaluation :
5

Vamos

jess z.  |  Premières impressions 
Évaluation :
5

After a number of years in storage, I was so pleased to find my items exactly as I'd stored them, without even any accumulated dust, let alone any signs of vermin or insects. I'd like to recognize Sarah at the front desk and Dave in facilities, for their willingness to assist me and their professional, positive attitude. I am completely satisfied with my U-Haul Storage experience.

DAVID E.  |  Expérience générale 
Évaluation :
4

the staff they nice & helpfull

Nonita c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA V.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AZUCENA M.  |  Premières impressions 
Évaluation :
5

Debbie and the team were so, so helpful getting me set up with a storage space at the last minute. Moving is extremely stressful, so it was especially refreshing to work with such a great staff. Hours and access are all good.

Alana H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauro B.  |  Premières impressions 
Évaluation :
5

All the employees I encountered were helpful, friendly, efficient! I worked with Drew and Wendy. It's my experience with them that would make me want to recommend UHaul storage to a friend or family member. Merci.

katherine mary e.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lucrecia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamari W.  |  Expérience générale 
Évaluation :
2

Every employee I encountered (besides one who tried to be helpful) was extremely negligent and had a terrible attitude. I've never had a worse moving experience with logistics this unnecessarily complicated.

Rishi V.  |  Premières impressions 
Évaluation :
5

Best storage facility in the Bay Area.

Lawrence c.  |  Expérience générale 
Évaluation :
1

Elevators out of order. Rodent eating my furniture. No supervision of other customers, not even a guideline, so once I came upon a man clipping his toenails in the aisle. Another time, a customer took every single cart and the staff would do nothing about it. One of my cards never worked, and one of the latches was so warped it took 15 minutes to be locked.

Amy L.  |  Expérience générale 
Évaluation :
5

Need more handcarts, only 1 tiny one available and storage was not busy

Jesse K.  |  Premières impressions 
Évaluation :
1

I waited for a very long time for the sole staff available (20 min). I had rented an 8x8x8 storage. She had to unlock the storage first, yet she chose to take care of the next client. After waiting for an additional 10 min, we proceeded to my storage unit. I discovered that a quarter of the unit was occupied by a very large column (2,5 x 3). She mentioned she knew about it and almost insinuated that I should have known; she insisted that it was an 8x8x8. The unit was useless to me as I needed to place 2 large items (a couch and an erg machine). She refused to upgrade me. She refused to help out finding an alternate facility. I eventually had to drive close to 30 miles away to be able to store my items. A terrible experience unlike the one at the Oakland Coliseum's. I will never rent from the Bayshore location ever again.

CHRISTOPHE M.  |  Expérience générale 
Évaluation :
5

Awesome staff

Eivind S.  |  Expérience générale 
Évaluation :
5

Nice

Carlos G.  |  Expérience générale 
Évaluation :
1

The facility, like most of the vehicles, is old and looks like it will fall apart at any moment. The app and website are counterintuitive. The patient frontline employees are really the only saving grace. I pity them.

Jason Y.  |  Online Move In 
Évaluation :
3

Long line and understaffed, person that helped me was great, but he definitely seemed swamped and a little over his head.

Olivia P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA R.  |  Expérience générale 
Évaluation :
5

Always great service. That's why I am a return customer after 2 decades.

Concetta M.  |  Premières impressions 
Évaluation :
5

The storage was fine but the truck wasnt I almost killed a man on Friday July 10 with the UHaul truck the brakes were messed up please have your mechanics check the brakes Thank God I didnt hit that man.

VERONICA V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA R.  |  Premières impressions 
Évaluation :
4

The hours of operation kinda sucked since I work early in the morning and get off after seven so I could on go maybe one day per week if I didn’t have any other obligations

Feeroze Eric M.  |  Expérience générale 
Évaluation :
2

It's a terrible facility run by rude and unprofessional people. The employees were always slow and inefficient. There are way to homeless and unstable people lurking around and loitering, so much so that I never felt safe. I moved to another facility nearby and am paying nearly double in order to not have to deal with your facility and employees anymore.

SARAH B.  |  Expérience générale 
Évaluation :
4

Nothing at this time.

Jasmin R.  |  Premières impressions 
Évaluation :
5

Never had a moments trouble with the staff or the facility. Would place my belongings with them again.

dolores n.  |  Expérience générale 
Évaluation :
2

The facility has a mold problem causing damage to personal items. For years rodent dropping were an issue. 90 % of the time there were no carts available.

JANE H.  |  Expérience générale 
Évaluation :
2

Staff slow, bordering lazy, not very courteous, not really helpful. That's for the Saturday afternoon staff. The Sunday morning staff was better.

Romain T.  |  Premières impressions 
Évaluation :
5

Very professional

Shaun Patrick R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eliana R.  |  Expérience générale 
Évaluation :
3

Customer service was mediocre at best

JAMES D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY G.  |  Expérience générale 
Évaluation :
5

You are the best! Amazing people taking care of me!😀👍

ronaldo p.  |  Expérience générale 
Évaluation :
5

Very helpful and kind staff great experience.

franklin g.  |  Premières impressions 
Évaluation :
4

The only reason I didn't rate excellent was the LONG lines. You need more than 2 people on a Saturday!! However the 2 people that were there were excellent.

Jennifer S.  |  Expérience générale 
Évaluation :
5

Helpful Staff.

Shashwat K.  |  Premières impressions 
Évaluation :
4

Staff were professional & personable- truly a delight 2 see employees wanting 2 make a difference in da customer experience. Yet the 10' rental truck was in a bad shape - lucky had short ride 

Zeina H.  |  Premières impressions 
Évaluation :
4

There are frequently people standing in the driveway to enter the property. It seems dangerous to allow people to stand in an active driveway

Wes P.  |  Expérience générale 
Évaluation :
5

Me atendieron muy bien y con amabilidad

Jose O.  |  Premières impressions 
Évaluation :
5

You have a great manager there she's awesome.

Jose O.  |  Expérience générale 
Évaluation :
5

It was nice having free storage at the end of our move. We can go through our stuff dnd decide what to keep or not.

Larry H.  |  Premières impressions 
Évaluation :
5

All the workers were extra professional and helpful. I like how they dealt with the Burning man event renters. U Haul has come a long way in hiring professional acting employees in my experience.

Askia M.  |  Expérience générale 
Évaluation :
5

Great facility

Barbara W.  |  Expérience générale 
Évaluation :
5

I have no comment everything was as excellent

Leela M.  |  Premières impressions 
Évaluation :
1

This location is extremely understaffed. It took an hour and a half to get to a representative; the line was 8 people deep and only two reps on duty. Horrible experience.

paul C.  |  Premières impressions 
Évaluation :
5

I was with you for 10 years-a free month or discounted month would have been nice, but overall i have no complaints.

FRANK A.  |  Expérience générale 
Évaluation :
2

Will never go there again. Horrible service, lied to on phone, bugs in unit 6022, paid for dolly that I did not get, forced to buy one of their locks (not my own). Would comment more if I had space

Trevor R.  |  Expérience générale 
Évaluation :
5

the employees were excellent and had great relational skills. I felt very comfortable

George L.  |  Premières impressions 
Évaluation :
5

The representative did an amazing job.

Michelle M.  |  Premières impressions 
Évaluation :
3

Took a while to get a unit - confusion on sizes Was told a 4x7x8 - reserved it and it couldn't even fit a mattress in there. Pricing also changed numerous times from initial 84 $to 94 $to 149 $

tim l.  |  Premières impressions 
Évaluation :
5

Very happy with the service and help the gave me moving my belongings. Excelente customer service and very professional

Pastora L.  |  Premières impressions 
Évaluation :
3

person helpig me was super helpful, tried to find a unit that matched reservation (1st floor, 4x8x8); nothing. The units on site don't even exist in this facility. Bad practice, like bait-n-switch

john r.  |  Premières impressions 
Évaluation :
4

The in store representative was very helpful.

Letha H.  |  Premières impressions 
Évaluation :
5

Just fast and accurate. No time wasted an efficient, courteous, specific, and friendly at all times. Easy Luke Sunday morning.

vidal s.  |  Premières impressions 
Évaluation :
5

Excellent service!

rosalinda b.  |  Premières impressions 
Évaluation :
5

Aucun

joann j.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Quick and easy sign up for rentals and storage units. Merci!

Vivian M.  |  Premières impressions 
Évaluation :
5

Very professional

Kimberley C.  |  Premières impressions 
Évaluation :
5

Everyone at U-haul made this experience simply amazing. From check-in to checkout this was effortless on my part because of the expertise of this crew. Michael,Geno just to name a couple are amazing

jay p.  |  Premières impressions 
Évaluation :
4

The customer service was excellent!

Tammy H.  |  Premières impressions 
Évaluation :
5

Lorraine was very professional and knowledgeable. She is definitely a credit to your organization.

Eli D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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