Long line, only one cashier made for a long wait.Mark R.
Customer Reviews for U-Haul Moving & Storage at Candlestick
Pour nous contacter
San Francisco, CA 94124
(Near Candle Stick Park Ext)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KEITH W.
Yes of course, we returned the the same day 8/13/22 at 4:50 pm , I do not receive a notification you guys that you received the vehicle. Please notify me if I have no more obligation. Thanks!! Mr. Ayubanconstantino A.
More organizedMiguel A.
Le client n'a pas laissé de commentaire.Rodrigo C.
Le client n'a pas laissé de commentaire.mario R.
Just customers services very poorGonzalo A.
Great servicePablo C.
It was a quick and easy rental. No reservation needed and all the staff was great and very helpfuldaniel K.
Le client n'a pas laissé de commentaire.Jason G.
Excellent workSikhumbuzo M.
Long line at checkout counterJonathan D.
Le client n'a pas laissé de commentaire.Joe S.
Representative was slow and the truck we order could not be found. We were there for an hour before they were able to give us a truck. Poor service.Hillary V.
Le client n'a pas laissé de commentaire.Mark G.
We are satisfied with your service, No complaintsMarcela M.
Customer service was excellent at both locationsSenitha H.
Barbara is awesome and very good care of.me!Johnny W.
The uhaul team at the Bayshore location is always great! They are quick, efficient, and make the whole rental process easy to navigatePali B.
Le client n'a pas laissé de commentaire.Bryan L.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Marty P.
The register girl are really helpful and friendlyvictor E.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Joe F.
Kai was super helpful and helped me a lot when I was lost and needed additional information. Friendly worker and was willing to help out of his busy day. Definitely recommend working with Kai.Steven N.
It should be a little more obvious where to return the truck. Felt a little exposed so wasn't sure it was the right place.Scott J.
Le client n'a pas laissé de commentaire.Jorge S.
Customer service was amazing! J'Kay Martin and Wendy were fantastic, people like them keep businesses thriving. I can't begin to thank them for the way they treated me. They made the ordeal of moving a much easier experience. No complaints. Everything was great. The truck, the trailer, you name it. Thanks again, U-Haul!MARIUS M.
Le client n'a pas laissé de commentaire.mike D.
Le client n'a pas laissé de commentaire.ROSS L.
Le client n'a pas laissé de commentaire.Pamela B.
Le client n'a pas laissé de commentaire.Abraham M.
Le client n'a pas laissé de commentaire.Tony N.
No issue! everyone who work at that location are professionalPeter M.
Le client n'a pas laissé de commentaire.Katrina R.
If you can add more staff on Saturdays to assist customers. Line was long.Alvin T.
The drop off process was quick & easy. The notifications I received told me exactly where to go.Kristine N.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Michael M.
Front driver side tire low on air, would not retain air. Luckily was only driving in-townilsa J.
Le client n'a pas laissé de commentaire.Judith F.
Le client n'a pas laissé de commentaire.GUANFAN C.
Le client n'a pas laissé de commentaire.Brian R.
Store manager was extremely rude.NURSULTAN T.
Le client n'a pas laissé de commentaire.Salvador P.
Le client n'a pas laissé de commentaire.Johnson H.
Longer than expected delay (over five minutes) to have someone come meet me when returning the truck. Had to go inside store to see if I could find someoneNicholas F.
very helpful staff.MIchael S.
I have not rented anything.. why do they send me these messages?Ishmael B.
Le client n'a pas laissé de commentaire.Fred L.
The lady who helped me didn't look like she cared and was texting on her personal phone while helping me so I didn't get much information from her. The truck was not that clean and the front driver side bumper was touching the tires while turning and making noises as it looks like the front bumper was pushed and dented.Mohamed E.
Le client n'a pas laissé de commentaire.Paul G.
Please add slots to plug in and charge IPhones ! Most people renting vehicles want to charge their phone, not use the electric plug.annie R.
People working at the counter and in the yard were smart and helpful.RICHARD L.
Customer service was awfulRobert L.
Le client n'a pas laissé de commentaire.Ioanis B.
Service is very slow. Took more than 1hr to get my reserved U-Haul.Ankoor M.
My contract changed 3 times. What was supposed to be an 8 am early self pickup in Sunnyvale turned into a 40 mile detour and 4 hour delay to get keys from a U-Haul depot in san fransisco. I interacted with 7 employees and was constantly redirected to another location and had to explain everything from scratch with another person to get keys to a 10' box truck. After all of this I was essentially penalized financially by paying extra mile fees for circumstances that were out of my control. I received multiple confirmations that my truck pickup was ready but the app crashed and redirected me to broken links for any express check in steps. I had to wait in 2 separate 30-45 minute queues in two depots to talk to an employee and figure out my pickup situation. It made my move very frustrating and stressful. I am very upset and feel I have been penalized unfairly with all of the extra miles, fees, and time to get keys and acquire a truck.Austin W.
Le client n'a pas laissé de commentaire.TOMMIE O.
All Good great staff very helpfulsergio C.
Le client n'a pas laissé de commentaire.Ana R.
Very good service. Thank youMOHAMMED H.
The service is very bad. They charged me for gasoline, which is not me. I left more gasoline than they gave me. No one pays attention to you. You take care of yourself and serve your own needs.Luis A.
Le client n'a pas laissé de commentaire.Minerva L.
Le client n'a pas laissé de commentaire.Bradley L.
The service was excruciatingly slow. Had to wait in line for 2hrs to pick up a trailer that I already signed up, and checked in for. The store had a line of 20+ people and only one person working the desk.Cooper S.
It was very crowded when I was there and the staff handled everything very well in spite of how busy it was. My only complaint is parking.Ken F.
Only one thing to fixed is should not give empty gas truck to customers. Today when I get truck with empty gas so I wet to the gas station and need to fill gas first. Please fix that problem in the future.Min T.
Debbie was so kind and helpful. Seamless experience you rarely find during a move. Cannot recommend enough!Griffin D.
Had a very bad experience with the Mobile app. Was treated very rudely by a young lady who's name I won't mention because I'm over it. I used uhaul the day prior and decided to give the app a try since the push was so that you wouldn't have to wait in line. This brat in a very patronizing voice told me I'd have to wait in the back of the line. I had very limited help and planned for the checkout experience to be fast. It ended up taking an hour to resolve. In my days working for virgin America, we knew that customers who used the app to check in did so because it would be faster. This agent was essentially punishing me for using the app which made for a bad experience. However, I had two great experiences after. First, I was attended to pretty quickly after reaching out on social media. Sue was her name. However, I was floored by the above and beyond treatment I got from a guy named Freddie outside. He didn't know who I was or how I was having a bad experience. This guy told me I needed to go in to get my van key, but then said he'd get it for me. He literally ran in to get it for me. He didn't have to. I would have gotten it myself. This guy just has that customer service gene. That Adele girl was probably having a bad day but Freddie really made up for it.Martin F.
Professional customer service. Pleasant people to help you out all your needs ThanksOSCAR G.
Le client n'a pas laissé de commentaire.JOSE B.
There was no gas in the tank.alexandra S.
Le client n'a pas laissé de commentaire.Lucky C.
Kia was wonderful. Went out of his way to help us and cleaned it as well. Awesome and professional.Maria F.
Le client n'a pas laissé de commentaire.PATRICIA A.
Le client n'a pas laissé de commentaire.GUOCHANG T.
Professional and efficient staff, very quick in and out processJames B.
Le client n'a pas laissé de commentaire.Dena V.
Steering wheel locks up every time I park regardless of slope or turning. I'm assuming this is anti theft but it's barely functional. Passenger door fails to close unless you slam it with all your might.Devin O.
Le client n'a pas laissé de commentaire.Theodore W.
Le client n'a pas laissé de commentaire.John R.
Absolutely not. This was the worst customer experience I've ever had in my life! I'd spend more money with a competitor before I use uhaul. T-e-r-r-i-b-l-ewayne T.
Le client n'a pas laissé de commentaire.nathalie F.
Le client n'a pas laissé de commentaire.Julian M.
Good jobOSCAR G.
It was a very large facility and had excellent choice of equipment.joe O.
KEEP UP THE GOOD JOB..joaquin V.
Le client n'a pas laissé de commentaire.Joseph B.
The nice young lady who helped me check in at the bayshore location was great! She was friendly, knowledgeable, and patient. I don't remember her name but I would appreciate it if she was looked up and given kudos for her service. For her excellent customer service I will definitely be using uhaul for my future needs.Michael R.
Le client n'a pas laissé de commentaire.Alexander G.
In and out super easy. Staff was great. I've some negative reviews of this place but that wasn't my experience.Raymond P.
I was pleased with the experience at your San Francisco location. It was easy picking up and dropping off the trailer I rented.GERARDO G.
Le client n'a pas laissé de commentaire.Michelle R.
I couldnt even see out the front windshield , dead bugs and dirt, Vehicle was not cleaned. Not sure why I accepted that. If it wasnt because it was the only one available .Luis P.
Le client n'a pas laissé de commentaire.Allen L.
Very easy and quick drop-off. Thank you!Tamera L.
Le client n'a pas laissé de commentaire.LARRY W.
Vehicle had snapped-off tattle-tales on the roof and very uneven tire pressure across the vehicle. Cargo interior was wet from being cleaned. Online pick-up was not at all obvious for a first timer.Calvin D.
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