Tell the truth, accurate documentation and no extra charge after you leave.J TODD R.
Customer Reviews for U-Haul Moving & Storage at Candlestick
Pour nous contacter
San Francisco, CA 94124
(Near Candle Stick Park Ext)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.James C. | Expérience générale
Merci.Genaro A. | Expérience générale
Le client n'a pas laissé de commentaire.RIMA S.
It took too long for yard worker to pull up loaner vehicleLARRY C.
Le client n'a pas laissé de commentaire.Chung W.
Le client n'a pas laissé de commentaire.SANCHAN M.
All ok good thanksMAURICIO B.
Le client n'a pas laissé de commentaire.Gianella C.
Le client n'a pas laissé de commentaire.Dino G.
I loved the serviceLelei V.
Le client n'a pas laissé de commentaire.CHUN C.
Le client n'a pas laissé de commentaire.DONNA S.
Le client n'a pas laissé de commentaire.Jonathan J.
Le client n'a pas laissé de commentaire.AISAKE L.
Pick up truck was quite dirty on both the inside and the outside. Staff was friendly and helpful though!NICK B.
associate in the yard was slow, uncommuncative and disrespectful when confronted about lack of assitance provided.ANTHONY L.
No improvement because the staff was great especially the guys in the pickupBRIAN B.
The staff, all very young, while some of them clearly were not wearing their masks and only put them on in a semi way once they knew I was approaching (older 48yo lady). Every person I spoke with was extremely helpful. The young woman at the counter, and the guys outside that hooked up the trailer I rented. They were all somewhat board, because they are individually very intelligent people, and so they naturally went out of their way to answer all my many question my stressed out mind gave them (moving out of state stressed out at the time mind). UHaul is lucky to have them, especially with the hiring problems many businesses are currently having.JOANNE D.
Le client n'a pas laissé de commentaire.Julie G.
Super easy drop-off, and the attendant was friendly and professional.Jeffrey K.
The Team was professional, thorough and friendly They went out of their way to reassure my safety, my service was managed well and I understood the process of renting and returning a truck. They were present, informative and busy, busy, busy!FRANK T.
More signage outside for where to go to pick up equipment. Existing signs led me to the wrong area. Not a huge deal but msg be helpful.ARMANDO G.
Make sure their trailer do not have bald tiresDerek C.
Truck was filthy ,service was zero gas cap was off the truck and had less then an 8 th of a tank of gas but I was told to return it with 5/16s of a tank!Robert H.
Le client n'a pas laissé de commentaire.TIFFANI W.
Le client n'a pas laissé de commentaire.FORTUNA H.
Unbelievably disappointed with this location. My reservation was for 7am and the gates didn't even open until 7:30. Cars were packed in around the main entrance and into the street because of the late start. No one provided an explanation or an apology. The employees inside have poor customer service skills. They act as if we're bothering them with our business. If I ever need uhaul services again I will go far out of my way to avoid this location.TERRY G.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.JAIRON M.
Staff is always super helpful, friendly and I like getting trucks feom here.BERNADETTE B.
There are groups of people hanging out in front of this location flagging down drivers to pull over. It's not inviting.Thomas S.
The staff was very fast, courteous and professional.EDMUND W.
Le client n'a pas laissé de commentaire.TAYLOR D.
Le client n'a pas laissé de commentaire.Rachelle G.
Everybody was very nice from the young lady at the desk to the people checking in the vehicles they were very nice and polite young manCARLOS A.
Le client n'a pas laissé de commentaire.Drew w. | Expérience générale
They are extra charge full . Even when you take the car same oil levelXIANCE L.
Le client n'a pas laissé de commentaire.MARGARITA G.
Le client n'a pas laissé de commentaire.Oleksiy K.
Le client n'a pas laissé de commentaire.MARGARITA G.
Thank uJOEPER L.
Le client n'a pas laissé de commentaire.WALTER W.
Le client n'a pas laissé de commentaire.GAMAL C.
Le client n'a pas laissé de commentaire.MATHEW M.
That would be really nice to have a drop off location service for after hour.WESLEY L.
Le client n'a pas laissé de commentaire.Keith G.
I would like to ask that you offer 24 hour rental of trailers. We had to rent for 2 days but only needed for 1.Kelly B.
Le client n'a pas laissé de commentaire.DOUGLAS B.
Le client n'a pas laissé de commentaire.Wesley A.
Le client n'a pas laissé de commentaire.MIKE S.
Le client n'a pas laissé de commentaire.ANGEL C.
Everything is okMANUEL L.
I ask one of your employees to put there mask on. They refused and pulled it down further. Making a formal complaint to the city of Sf. The other employee didn't have a mask on when I returned with my rental. I didn't even ask. This unacceptable. Two formal complaints to Sf. People are dying get your shit together. This isn't a request it a law. I'm disgusted by your service.JAMES F.
Make sure that check in is completed in a timely manner, and that receipt is emailed promptly.MITCHELL S.
Someone didn't turn in the keys to the vehicle parked blocking the one I rented. I was delayed a short time but the team did rectify the situation. Perhaps they can review the check-in process to prevent that from happening. Otherwise the experience was great.JOLENE O.
Le client n'a pas laissé de commentaire.Matthew I. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN S.
Le client n'a pas laissé de commentaire.CLAUDIA R.
Le client n'a pas laissé de commentaire.SANDRA T.
Le client n'a pas laissé de commentaire.LARRY J.
Le client n'a pas laissé de commentaire.KHUDERCHULUUN O.
S.O.Antonio V. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD W.
No commentDUNG L.
Le client n'a pas laissé de commentaire.ANTHONYJORIEL E.
Don't understand why I had to pay 160 dollars when I returned the trailer???ANDREW M.
Le client n'a pas laissé de commentaire.SHEEA H.
Le client n'a pas laissé de commentaire.SHEEA H.
Refer to above comments. Extremely professional and knowledgeable....entire staff.CHARLES S.
Be more betterGAMAL C.
Hi,I was charged additional gas which was incorrect, I am still processing a refund.MICHAEL W.
Le client n'a pas laissé de commentaire.Arturo S.
Le client n'a pas laissé de commentaire.Antonino L.
No one to help locate truck. We had to search to find someone outside to help after wandering around in the dark lot. Counter person was fine but only direction was the truck was in row â€œOâ€. But nothing outside was clearly or visibly labeled.MARY N.
Cashiers were not wearing masks over their nose/mouth. Check-in time was slow but OK.Collen H.
Le client n'a pas laissé de commentaire.DELENA M.
Nothing everything was good and fastMICHAEL B.
The app did not work. It would not accept the numbers I entered. I had to cancel and go inside. The inside staff acted like they didn't work there. The were not helpful until I took their names and told them I was trying to give U-Haul my money to rent a van. Terrible experience.GORDON W.
Great location and great store hours. Everything was simple and easy to drop off the trailer after a long drive across country.Elaina J.
The truck and the customer service was fine until the billing. Because I brought the truck back 1 hour late even after calling to let them know I'd be 1 hour late they charged me for 2 days truck rental and two days dolly rental. I called to correct it they said it would take 5 to 7 days to correct it then the next day they called me and asked me when I was going to bring the truck back as if I still had the truck. When I called to ask him about that they told me they were fixing my invoice so they fixed the invoice and they took another $122 from me they had previously took in $120 and $58. The $122 is what is supposed to be paid on the corrected invoice so far they have a total of $300 of my money and they haven't refunded the $120 or the $58 as they told me they would but they sure did take the $122 again this is unacceptable to play with people's money like this I am a single mom and I do not have this kind of money for these type of errors I would never go back to this U-Haul place again. And I would definitely not recommend them to anyone!SARAH T.
The team was delightful and helpful, thanks for making my rental seamlessWARREN T.
The staff at the U-Haul on Bayshore Avenue are super kind Courteous and very neat in there apperance . They are knowledgeable very respectful and a great group of people to work with every last one of them I would definitely recommend Bayshore U-Haulrosemary b. | Expérience générale
Good peoplevarsh F.
The cab was full of dog hair. The online check in didn't work. We had to stand in line for a half an hour.DENISE K.
Le client n'a pas laissé de commentaire.SONJA H.
Everything was okay in my opinion.SHEEA H.
Not enough folks at the counter it was a long wait before I was able to be served.DAVID M.
Air fresheners inside cab.MIGUEL S.
Le client n'a pas laissé de commentaire.KIMBERLY D.
Le client n'a pas laissé de commentaire.DAMIEN N.
Le client n'a pas laissé de commentaire.GUSTAVO M.
Le client n'a pas laissé de commentaire.ANDREW N.
S.O.Antonio V. | Premières impressions
Van had lot dings missing bumper an gas coverMARK M.
Excelente serviceEduardo Josue R.
The truck had a very foul odor that lingered as if a homeless person were living in it. The door rattled the entire ride causing me to stop numerous times to make sure it was closed. And the customer service was poor. I would not recommend this location by far the worst one I've been toSHERELLE G.
The person that help me at the yard is a big help but the person at the counter has an attitudeGene R.
Easy check-in. Friendly staff. Easy pickup, trailer installed to my hitch by professionals. Dropoff was also very simple and easy. ThanksMICHAEL L.
Someone to show you where your truck is that I have problems finding my truck once they sent me outside no one was there to help meMARLON B.
Very goodMAIELE C.
Le client n'a pas laissé de commentaire.ELIOT M.
One of the best experiences thru far. Hope it's as great on Monday bc I'll be back to get another truck!ðŸ'ðŸ½ðŸ'ðŸ½nikcole C.
Everything went very good...DAVID K.
Le client n'a pas laissé de commentaire.GIEROM S.
The manager was extremely helpful to my needs as a 80 % Service Connected Disabled US Army Airborne Ranger. I'm very grateful to the manager and staff.Donald F. | Online Move In
Very clean and safe facility. I would use again in future.Sandra A. | Expérience générale
I received the worst customer experience of my life in this facility. Your entire staff is unhelpful and unprofessional. Half of them were not wearing masks and when I asked if they had scissors behind the desk to help cut open the lock I just bought, your employee proceeded to try and open it with her teeth. They did not help me set up my scan card, just told me to punch in the date which did not work and caused the alarm to ring 2 different times. Everyone there acts like they don't want to be bothered or be at work. Plenty of people that would be over the moon to have a job. Very unprofessional. The other reason I proceeded with payment was because your location is convienent.Chelsea l. | Premières impressions
Le client n'a pas laissé de commentaire.Jasmine H. | Expérience générale
My visit to you all was quite Pleasant the lady who helps me I was super nice and informative and even helped me find my storage location. And also the truck was nice and clean and worth every penny thank you all very muchANTONIO A. | Premières impressions
Le client n'a pas laissé de commentaire.Curtis G. | Premières impressions
Good customer service friendly nice very helpfulMaria A. | Expérience générale
Le client n'a pas laissé de commentaire.MICHALA M. | Premières impressions
Le client n'a pas laissé de commentaire.Nephtali S. | Online Move In
Le client n'a pas laissé de commentaire.Jasmine H. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin T. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D. | Expérience générale
Absolutely pleased with the facility and especially the workers and the service they provide. Thank you all.sylvia c. | Expérience générale
The only thing that bothered me was that I reserved a unit on the 4th floor that I didn't realize had several steps up even after taking the elevator. I had many heavy boxes and needed a dolly to move most of it. The service representative warned me, which was good. But then I had to get another unit that was $50 more a month. The price was still way better than what I had, but it would be good to describe the situation on line so we know what we're getting into. Otherwise, I was very impressed on all levels.MARK M. | Premières impressions
MerciWarren G. | Online Move In
We arrived 30 minutes before the close and while the staff was helpful, the unit we were provided was 4 floors up, and tucked far back into the facility. This made it incredibly challenging to get our items off the truck and into the unit. Not to mention, the truck we rented did not have the furniture pads we asked for - and paid for. Overall this was a very average experience.Samuel P. | Premières impressions
Le client n'a pas laissé de commentaire.IRIS A. | Premières impressions
Le client n'a pas laissé de commentaire.nicholas t. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCIA D. | Premières impressions
Everyone was so helpful I give five stars to both managers I had the pleasure of meeting both women and both went above and beyond to make my dreadful days of moving things into storage go smoothly and that was very appreciatedErik F. | Premières impressions
Le client n'a pas laissé de commentaire.RUTH J. | Premières impressions
Le client n'a pas laissé de commentaire.Allen H. | Premières impressions
Le client n'a pas laissé de commentaire.Jonnie G. | Premières impressions
Le client n'a pas laissé de commentaire.Ravanell Y. | Premières impressions
The staff is very helpful it didn't take long at all to get our truck and storage unit .Elizabeth B. | Premières impressions
My experience with renting a truck and auto trailer then reserving the storage unit was excellent. Customer service to the employees in the offices at West Sacramento the lady an elija ( think that his name) were excellent very helpful. To the 2 young ladies at the Bayshore location in San Francisco. All were very helpful, pleasant , patient, excellent service. And I thank you as moving can be very difficult an stressful. It was great to be greeted with such integrity and knowledge of there job. Thank u so much.Dawn A. | Premières impressions
Le client n'a pas laissé de commentaire.Maryjo P. | Premières impressions
Staff was very helpful and personable despite the overload of customers.John R. | Online Move In
Me siento muy mal por lo que me paso yo reserve 7/19/2021 y El dia de 7/29/2021 llege y me reservation no estaba y nada me pudo desir que Avia pasado no estaba la supervisor disposable y solo dijo Dale otro lugar y me dio un descents pero yo nesesito lo que yo pedi y me dieron unas mucho mas pequeno yo reserve un 8x12 y me dieron uno 8x8 muy mala experiencia espero esto no le pase a nadie maskimberly b. | Premières impressions
Customer service was very good. It was easy and convenient.CARMEN B. | Premières impressions
Le client n'a pas laissé de commentaire.Nelson M. | Premières impressions
Debbie is excellent. All the front desk kids are not helpful.Paul V. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES H. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick V. | Premières impressions
The bay shore location should have the same type of security as in individual unit monitoring and alarms. Also 24 hour access to inner unitsCharisse G. | Premières impressions
Truly an outstanding storage facility in every way, which I always recommend to friends in need of one or more storage units, and where I have rented multiple units perhaps for 20 years. Your staff are excellent too, in particular the Storage Manager at Bayshore U-Haul, Debbie Zaldana, who has always been exceptionally helpful and provided supervisory assistance if needed throughout the many years I have rented my several storage units, as have friends to whom I recommended the location, none of whom ever regretted their decisions to rent units at Bayshore U-Haul! Thank you U-Haul! Christine珞M. CHRISTINE T. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa P. | Premières impressions
Le client n'a pas laissé de commentaire.Roselind B. | Premières impressions
Le client n'a pas laissé de commentaire.daniel w. | Premières impressions
Would like 24 hr access to my unit. Also I only got the storage because you guys canceled my Ubox. It's pretty frustrating leaving my belongings behind in California as I move to Idaho. So I guess I'll be back when the truck prices become reasonable. But if you wanna make me a deal to drive a truck back in let me know :)Shauna D. | Premières impressions
Me gustaría que tuvieran acceso las 24 horasMargarita V. | Premières impressions
I got in at 6:45 and the staff that was working refused to allowed me to move into my unit. So as a "favor" they "allowed" me to park my open trailer with all my stuff in the hitch bay. I do not understand why you say you're open until 7. When I came the next day I was told that no one knew how to open the hitch bay and that I had to come back at 3. They also told me that they don't understand why the people on Saturday didn't let me move in then. This was extremely inconvenient. Then, even though I reserved a ground floor unit, it turned out to be a 5th floor unit with steps that had to be climbed to get my stuff in. This wasn't mentioned anywhere and was not what I reserved. So I had to upgrade to an 8x8x8 on the third floor to avoid the steps which is costing me considerably more money. It also has a column in the corner so it's not really an 8x8x8. The column is easily 1x1x8 so why am I paying for an 8x8x8? Doesn't seem fair. Lastly, zero of your male employees were masked berating a mask around your neck or mouth doesn't count. Suffice to say, I'm looking for another place to store my stuff and judging by my experience on Saturday evening, I'm guessing no one really cares so. I also need to say that while there was some effort to remedy my situation on Saturday there is no reason I couldn't have been given my card and allowed to move my stuff in. My "staff friendliness rating" was based on the Saturday crew. The Sunday crew was much more helpful and I'd give them a "yes" for this question.allan g. | Premières impressions
Everything concerning U-Haul was very well run and convenient. Will recommend to others your location.Eduardo R. | Premières impressions
The worst experience EVER - first the location on Bay street saw my reservation but said they had nothing available due to a glitch and didnt see to care that i made this reservation a month in advance and called everyday the week leading up to me need the storage for a week and they confirmed it but when i arrive they tell me otherwise. I had to really lose my patience from the frustration to finally get them to find me a new storage facility which is how i ended up in Bay shore. The customer service was HORRIBLE - i am very put off my U-Haul and had I not been getting on a flight afterIRENE D. | Premières impressions
What is the problem with you people? I have money in my account, my account is still the same and nothing has changed. I have been a customer with you for 5 years and my account has been on auto payment the whole time. You have to first request payment from my bank and in turn, they pay U-haul as they have for the the last five years but you already know this and that's why I believe you periodically try and scam or deceive customers into delinquency with their storage rooms. Please do what you were supposed to do in the first place and request payment of $129 from my bank and refund the late fees. Also stop your decitful practices of dropping active credit/debit cards, not requesting auto payments then alleging customer defaulted all in U-haul's attempt to place delinquency liens in order to wrongfully confiscate clients storage rooms.Paulette (Paula) L. | Premières impressions
Le client n'a pas laissé de commentaire.EDUARDO S. | Premières impressions
Perfectcassandra d. | Premières impressions
No me quede satisfechaa Pues me prometieron ayudarme y no obtuve lo q necesitaba Pues necesitaba un storage no subir gradas por mi corugia en la pierna y no pudieron darme uno en donde no subiera gradas y me prometio el muchacho Jose q tenian uno y al final no fue asi y eso no me gustoJudith F. | Premières impressions
I have been here between 5-10 years. The past couple of years I have always found it clean. Obviously there is trash that appears all of a sudden but I have noticed either someone cleans it up while on their regular rounds or someone is sent up to clean it. Very well run storage property. David M Sullivandavid s. | Premières impressions
The storage room assigned to me is up a flight of stairs. I have to lug all my items up and down piece by piece. When I placed the order online I was not informed about the stairs.Milanda M. | Premières impressions
Le client n'a pas laissé de commentaire.Traniece N. | Premières impressions
Vamosjess z. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin D. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELICA V. | Premières impressions
Le client n'a pas laissé de commentaire.AZUCENA M. | Premières impressions
Need more handcarts, only 1 tiny one available and storage was not busyJesse K. | Premières impressions
The facility, like most of the vehicles, is old and looks like it will fall apart at any moment. The app and website are counterintuitive. The patient frontline employees are really the only saving grace. I pity them.Jason Y. | Online Move In
Always great service. That's why I am a return customer after 2 decades.Concetta M. | Premières impressions
Staff were professional & personable- truly a delight 2 see employees wanting 2 make a difference in da customer experience. Yet the 10' rental truck was in a bad shape - lucky had short ride Zeina H. | Premières impressions
I have no comment everything was as excellentLeela M. | Premières impressions
This location is extremely understaffed. It took an hour and a half to get to a representative; the line was 8 people deep and only two reps on duty. Horrible experience.paul C. | Premières impressions
the employees were excellent and had great relational skills. I felt very comfortableGeorge L. | Premières impressions
Very happy with the service and help the gave me moving my belongings. Excelente customer service and very professionalPastora L. | Premières impressions
person helpig me was super helpful, tried to find a unit that matched reservation (1st floor, 4x8x8); nothing. The units on site don't even exist in this facility. Bad practice, like bait-n-switchjohn r. | Premières impressions
The in store representative was very helpful.Letha H. | Premières impressions
Excellent service!rosalinda b. | Premières impressions
Aucunjoann j. | Premières impressions
Very professionalKimberley C. | Premières impressions
Everyone at U-haul made this experience simply amazing. From check-in to checkout this was effortless on my part because of the expertise of this crew. Michael,Geno just to name a couple are amazingjay p. | Premières impressions
Lorraine was very professional and knowledgeable. She is definitely a credit to your organization.Eli D. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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