Customer Reviews for U-Haul Moving & Storage at Candlestick

Évaluation :

1

Wasted so much time dealing with workers who had no idea where car's were located, then given another vehicle that had no gas and had maintenance not done correctly, causing me to be stuck for 2 hours after engine shut off and was Told by road side assistance that it was dangerous to operate. Uhaul needs to be held accountable for the vehicles they rent as they will nickel and dime you but cant seem to properly put on a car battery

Évaluation :

4

Perhaps staff a few more folks at the counter to deal with the long lines on Saturdays?

Évaluation :

5

wendy was amazing, great service at the counter. left an item in my van. went back to try to get it the next day, everyone offered to help me look, but the van was already rented out. they then offered to try to contact the new people who rented the van.

Évaluation :

4

Found the employees very friendly and informative.

Évaluation :

1

Gas cap not working and made me an hour late for a huge job. Then was catcalled and harassed leaving the property.

Évaluation :

5

Great service

Évaluation :

3

This location is good for me because it is convenient. I rented a van but there was a discrepancy in the fuel level between the documented level and actual level which was below empty with a warning light of low fuel level flashing. I exchanged the van for a 2nd van and the gas was also empty. Then I was falsely overcharged for overnight when I had dropped off the van after 3 hours.

Évaluation :

5

Woman that helped me was extremely kind and welcoming and made my visit no longer than 5 min . Very pleased with your service.

Évaluation :

2

i was given a truck with not enough gas in it. i made it one or two blocks from the U-Haul center before it broke down. I called the facility and could not get through. I had to WALK back to let someone know that the truck broke down. I was given a new truck but this was unacceptable. Make sure that there is gas before letting the customers drive off.

Évaluation :

5

Really appreciated Ja'kai and the man who helped me when I returned my truck, but I apologize for missing his name! Everyone was friendly and helpful.

Évaluation :

2

The parking lot is poorly managed. It took over an hour to drop off the trailer and I had to wait 10 minutes just to exit as two U-Haul trucks were blocking the exit. This site would benefit with a parking lot attendant during the busy days.

Évaluation :

5

Excellent Customer Service!

Évaluation :

4

List the correct gas level! The customer should not have to take pictures or PROVE the gas level was at 1/4 instead of 3/8. However, the girl at the desk, Amiyah, was on point. She made the entire visit worth it. I had a problem returning the Truck and explained to her the out gas level was at 1/4 not 3/8. I drove the vehicle 8 miles and was told by the lot attendant checking me in I needed to put gas in the truck. There was NO WAY, 8 miles would use the out level to my return. Even though I put $10 gas in the truck, (as instructed by the lot kid) she listened patiently, understood the discrepancy and handled it effortlessly. I will use this location again just because her customer service was that good!

Évaluation :

4

Normal

Évaluation :

2

Got called 4x to return van when it was already returned the due date.

Évaluation :

4

I like the new fresh change.

Évaluation :

5

Staff who hooked and unhooked the trailer to my truck was very friendly and helpful. Kudos to them, they were really up to the task. it would help if there is a stand at the end of the tongue so it will not break their backs they they lift the trailer off or on the hitch. Otherwise, they were very professional and receipt was sent directly to the email. Awesome experience

Évaluation :

5

Michael who works there was so kind and helpful!

Évaluation :

1

I refueled the truck (to over what I had received) and was charged for missing fuel??? I called customer service and contacted this location over seven times, wasting 3 hours on hold, without being able to get my issue resolved. I will not be renting from U-Haul anymore; this is frankly ridiculous.

Évaluation :

5

Please refer to my earlier comments, as I said it all there. However, to reiterate, this was a move from Phoenix to San Francisco, and the Teams at U-Haul on both ends made All the difference in the world ‼️ Much thanks ‼️☮️

Évaluation :

5

Nothing. Your service people were amazing! We needed to swap storage units and your service agent went above and beyond! I wish I had written down her name so she could get kudos.

Évaluation :

5

The back of the van was dirty, and the rest of the van was clean and well maintained. I try to only go to this location when renting from Uhaul as they always have the equipment in stock.

Évaluation :

3

The cargo van i rented dont have any gas at all when I pick it up. It takes me another 30 minutes before I got the cargo van.

Évaluation :

5

The young staff that were working on 6/18/22 surprised me with their professionalism and efficiency! They quickly helped me work thru the process of changing my reserved vehicle due to it having a flat tire and navigate the online/mobile check in and check out processes. I would definitely rent again from this location in hopes to encounter these staff members 

Évaluation :

1

No fuel in the truck upon pick up had to go straight to gas station

Évaluation :

5

Great customer focused staff. Very friendly and all had the philosophy that to make everything right for the customer. I will use this location again.

Évaluation :

2

Reserved a trailer for local rental and they didn't have the trailer. Closest trailer was in Mountain View 35 minutes away. Uhaul charged me the more expensive one way rate to return the trailer where I was supposed to pick it up. I paid more money and lost my time to correct their mistake.

Évaluation :

5

SEGIR SIEMPRE TRABAJANDO BIEN 👍 COMO SE ESTA ASENDO GRACIAS

Évaluation :

4

When we arrived at this location there were people on the street flagging U-Haul customers to a stop and they wanted to unhook the U-Haul trailer from our vehicle and hook to their vehicle for a fee. We refused and drove into the U-Haul lot. We believe that U-Haul should not allow these people to do this. Heck, they could hook the trailer to their vehicle and take off with it leaving us to have to buy the trailer. U-Haul should report this to the authorities and have these people removed. I'll not use U-Haul again until this is resolved.

Évaluation :

2

Only one person working the counter on a Saturday morning. It took me over an hour to get my truck. Truck was not in the stall where it was marked on my paperwork and had to search for someone to help,

Évaluation :

2

It was a little unexpected to get charged for 3 days rather than 2, when I specifically tried to return the equipment on time, so I looked deeper: 1. It appeared that you're rounding down the allowed rental time, and if I picked up at 2:18pm, I should return it by 2:00pm or pay an extra day. 2. The receipt shows that equipment was returned at 2:48pm, but it wasn't the actual time when I returned the equipment. I returned it on 6/14 around 2:15pm. It was picked up by an employee who presumably registed it in the database half an hour later. (Perhaps, he knows about rounding and things that it doesn't matter anyway?) From my point of view, picking it up at 2:18pm and returning two days later 2:15pm, should be charged as 2 days - a bit unfortunate to see an extra ~$50 in the bill (rent, CDW and taxes) due to time rounding and procedures. But that's a well-deserved 2 out of 5 rating on the review for you, and a learning for me so I'll have more realistic expectations next time.

Évaluation :

5

We are like U-haul , if it can be closed at 10 pm every day which is my more love.

Évaluation :

5

Thank you for always helping me when I needed it

Évaluation :

5

Thank you U-Haul!

Évaluation :

5

Best friendly service and real professional!

Évaluation :

5

way too expensive

Évaluation :

5

NO NEED EXELENT COSTUMER SERVICE .. EVERYONE WHO I DEALT WITH DESERVES AN A+..THANK YOU KEEP UP THE GREAT JOB..

Évaluation :

5

Everybody I dealt with was very professional and very kind. I enjoy coming here to run vehicles. The gentleman that received my vehicle was super nice and very communicative.

Évaluation :

5

Very clean location, clean vehicles and great customer service.

Évaluation :

5

Dwayne Johnson is the best! So helpful and fun, he helped us learn to back and made our day!! You should give him a raise ;)

Évaluation :

5

Dwayne was great… super friendly and helpful.

Évaluation :

2

The equipment was horrible it was raining both outside and inside, leakages everywhere, the gear and the breaks were so noisy like cranky metal. Then when we returned the truck at around 11pm, there was a man siphoning the gas on all trucks parked outside that's why we were concerned that we will be charged for extra gas, with the price of gas, that'll be crazy. In that location, there should be guard assigned during off hours for safety of those trucks or have some CCTV cameras all over for safety of both the customers and trucks.

Évaluation :

3

Rented a auto transport and I would say it's past it's time for service it looked very old beat up. Had to spray WD40 on wheel strap ratcheting system. Employees at site were very helpful and professional helping me with the setup.

Évaluation :

5

You guys have a good crew. Front desk is very professional and so is the guy Markeys. Very polite and professional.

Évaluation :

1

The charged me for a wrong equipment

Évaluation :

5

The facility is huge with lots of availability of vehicles, and supplies. The check-in process was very easy as we had a reservation. Line can get long with many people wanting to use U-Haul. Clerk was friendly and very helpful with our needs. Easy to find the vehicle. The van was clean and ready to go. All of our furniture and accessories fit the van nicely. Van drop off was smooth and was a breeze. I'll definitely come back for my next moving project in July. Thanks U-Haul for a great experience with our sons first apartment moving needs!

Évaluation :

3

Upon return, sign says wait in the car for someone. Literally waited like 20 minutes no one was there to check-in. I asked someone in front of me and employee mentioned was still new and to go inside. Then while in line someone asked about returning vehicle. In total, waited about 30/35 mins. There should be two designated people for return process. I asked the person who assisted with my return and guaranteed no late fee charges cause of their inconvenience

Évaluation :

5

Aucun

Évaluation :

5

Customer service was great

Évaluation :

4

Staff were nice. Efficient

Évaluation :

5

Great staff. Super quick and seamless experience.

Évaluation :

5

Took me more than an hour to finally get my equipment.

Évaluation :

5

Exelen service

Évaluation :

1

Your computer was showing around 300 more miles than the actual mileage. I asked the manager to fix it, but your system wouldn't allow the manager to correct the actual mileage. I took a print out to the return location, but I was charged for the extra mileage. I had to call Uhaul and wait one hour to process for reimbursement. Now, I have to wait 3 days for a supervisor to review and approve. This is totally unprofessional and ridiculous. I am going to blast this horrible experience all over social media.

Évaluation :

4

Interior was a bit dirty, exterior as well, it looked like it wasn't clean after the return, the location did look very busy, and the workers as well. Karen who served us has great customer service and was very clear in explaining, she's awesome. Marquise who received the uhaul upon return was quite friendly as well and was very polite. Very accommodating staff, great customer service.

Évaluation :

4

The first truck was not in working condition. Replacement truck has a broken side mirror on the driver side

Évaluation :

4

Thanks

Évaluation :

2

The cab was dirty, the windshield was full of bugs and filthy and the cab stunk of cigarette smoke.

Évaluation :

5

Thanks guys

Évaluation :

5

Good U-haul in San Francisco, easy in-and-out, plenty of space to hook up a trailer.

Évaluation :

1

I would never recommend uhaul to anyone. Yesterday while rents the truck for my move I discovered the gas leaking after hiring movers to move all of my furniture. From there, I received another truck that was free, however, it wasted a lot of my time since I had to retinas my truck. I called today to see if someone would offer some sort of compassion or sympathy, and nothing. The customer service person was very old and said it was my fault for not checking I'll never rent from uhaul again and will advise others not to as well.

Évaluation :

5

Everything was great except for when I had the larger unit (8x12?) the guy next to me was there a lot (every day?) and had all his stuff out in the walkway making it hard to get by. He almost seemed to be like a crazy/homeless guy. Other than that it is a great facility!

Évaluation :

2

Staff members were very helpful and went above and beyond in their efforts to accommodate my needs. The weekend crew at the Candlestick location in San Francisco, CA is exceptional. You are fortunate to have such good employees on board. Merci.

Évaluation :

5

The tea at the Candlestick location were excellent! Especially Debbie, who I dealt with several times on my move out. The only complaint is that when I'd call in, there was often no answer so it rolled over to corporate, which isn't helpful if one has a location specific question

Évaluation :

5

Moving my stuff in was a breeze and the assistance I received at the front counter was outstanding! The young lady who helped me was very knowledgeable, attentive, and polite. I really appreciated her help!

Évaluation :

5

I can't express enough how wonderful my experience was. Each and every employee I encountered went above and beyond and that was MANY folks! Like no less than 6 people went out of their way!! It was such a great introduction to San Francisco. Wow

Évaluation :

4

You need to add staff members, the lines is always terrible

Évaluation :

1

Unfortunately… it would have nice to know that the storage bin required steps… I made the reservation on line and that information should have been detailed.

Évaluation :

5

Friendly and professional employees at this U-haul storage make it an easy and comfortable experience. Thank you everyone!

Évaluation :

1

I was kicked out because a man pulled up in the storage behind me I have no control over anyone and I’m not a security guard so I really don’t know what they expected me to do

Évaluation :

5

Merci.

Évaluation :

4

S.O.

Évaluation :

5

The staff at the U-Haul on Bayshore Avenue are super kind Courteous and very neat in there apperance . They are knowledgeable very respectful and a great group of people to work with every last one of them I would definitely recommend Bayshore U-Haul

Évaluation :

4

S.O.

Évaluation :

5

The manager was extremely helpful to my needs as a 80 % Service Connected Disabled US Army Airborne Ranger. I'm very grateful to the manager and staff.

Évaluation :

5

Very clean and safe facility. I would use again in future.

Évaluation :

2

I received the worst customer experience of my life in this facility. Your entire staff is unhelpful and unprofessional. Half of them were not wearing masks and when I asked if they had scissors behind the desk to help cut open the lock I just bought, your employee proceeded to try and open it with her teeth. They did not help me set up my scan card, just told me to punch in the date which did not work and caused the alarm to ring 2 different times. Everyone there acts like they don't want to be bothered or be at work. Plenty of people that would be over the moon to have a job. Very unprofessional. The other reason I proceeded with payment was because your location is convienent.

Évaluation :

5

My visit to you all was quite Pleasant the lady who helps me I was super nice and informative and even helped me find my storage location. And also the truck was nice and clean and worth every penny thank you all very much

Évaluation :

5

Good customer service friendly nice very helpful

Évaluation :

5

Absolutely pleased with the facility and especially the workers and the service they provide. Thank you all.

Évaluation :

5

The only thing that bothered me was that I reserved a unit on the 4th floor that I didn't realize had several steps up even after taking the elevator. I had many heavy boxes and needed a dolly to move most of it. The service representative warned me, which was good. But then I had to get another unit that was $50 more a month. The price was still way better than what I had, but it would be good to describe the situation on line so we know what we're getting into. Otherwise, I was very impressed on all levels.

Évaluation :

5

Merci

Évaluation :

3

We arrived 30 minutes before the close and while the staff was helpful, the unit we were provided was 4 floors up, and tucked far back into the facility. This made it incredibly challenging to get our items off the truck and into the unit. Not to mention, the truck we rented did not have the furniture pads we asked for - and paid for. Overall this was a very average experience.

Évaluation :

3

My "no" answers were because the inside of the storage units have no lights and the facility does not have flashlights or other means when too dark, overall the facility is kept very clean however some of the customers leave the place in a disarray possibly because of homelessness

Évaluation :

2

I was given a storage unit that had half the size of the other units but charged the same amount. My unit had a huge pole cutting through the middle of it which decreased the amount of available space for my belongings. Feels really unacceptable and really wish I was given some sort of discount.

Évaluation :

5

Everyone was so helpful I give five stars to both managers I had the pleasure of meeting both women and both went above and beyond to make my dreadful days of moving things into storage go smoothly and that was very appreciated

Évaluation :

1

This u-haul location Extremely Poor customer service And Unprofessional! Returned a trailer on 9/23/2021 That I was told by the manager I was Responsible for Mount that was Picked out by Jonathan dubon their counter person and Told not once but Twice! it was the Correct. Gave the Ball and Mount to the Trailer technician and he Installed on my 2016 Chevrolet 1500 had to Pull Over at Interstate 10 and Bob Hope Dr. Drove to the Chevron Station the Ball Came loose from Vibrations Trailer technician NEVER INSTALLED COTTER Pin! Was able to get to u-haul at 68075 Ramon rd Cathedral city cal 92234 . Return Trailer on 9/23/21 When I went to Explain what had happened and Told Repeatedly from the female counter person that I Bought Mount/Ball They Sold Me and Told me That it was the Right One Twice! Also their trailer technician I'll bet was Never been Trained properly But I was told this was my Responsibility! I'm sure their will Be no Fallow through! No I Guarantee u haul corporation won't or give Feedback on how this matter was Handled! Check Yelp sometime or Better go pay a visit!

Évaluation :

1

They don't care about the customers. Debra is very rude. She's is not truthful and she stole or put a lien and sold my stuff w/out alerted me. They were still collecting my monies. She lied about everything as well as staff they need to fire everyone and hire trustworthy and honest people. I put this on Facebook and Yelp for ratings

Évaluation :

5

The whole process was easy.

Évaluation :

5

I've had a great experience with U-Haul and gladly return if I'm in need of a storage space once more. Furthermore, I would highly recommend U-Haul to my friends. Thank you for everything

Évaluation :

5

Todo el personal exelente

Évaluation :

5

Nice I love work whith you gays I will definitely recommend it

Évaluation :

5

After packing for months, having Covid affect my family, and only having my son able to help me move, finally going to your facility and experiencing awesome help, courtesy, patience From your worker Wendy I felt like such a burden lifted off my shoulders. She made it so easy to check in and get my storage area. She gave us a tour and was very pleasant always had a smile on her face and showed us all we needed to know with the cards in the elevator etc. I couldn't be more pleased. Being 64 years old and moving to another state was a lot on my shoulders. But your U-Haul facility and your worker Wendy made it a much more pleasant experience. Facility was clean, very accessible and with your workers let's just say I will recommend you to everyone. Thank you very much.

Évaluation :

5

The staff is very helpful it didn't take long at all to get our truck and storage unit .

Évaluation :

5

My experience with renting a truck and auto trailer then reserving the storage unit was excellent. Customer service to the employees in the offices at West Sacramento the lady an elija ( think that his name) were excellent very helpful. To the 2 young ladies at the Bayshore location in San Francisco. All were very helpful, pleasant , patient, excellent service. And I thank you as moving can be very difficult an stressful. It was great to be greeted with such integrity and knowledge of there job. Thank u so much.

Évaluation :

5

Staff was very helpful and personable despite the overload of customers.

Évaluation :

1

Me siento muy mal por lo que me paso yo reserve 7/19/2021 y El dia de 7/29/2021 llege y me reservation no estaba y nada me pudo desir que Avia pasado no estaba la supervisor disposable y solo dijo Dale otro lugar y me dio un descents pero yo nesesito lo que yo pedi y me dieron unas mucho mas pequeno yo reserve un 8x12 y me dieron uno 8x8 muy mala experiencia espero esto no le pase a nadie mas

Évaluation :

5

Best staff ever, helpful and prepared. Everything went smooth as could be.

Évaluation :

4

Customer service was very good. It was easy and convenient.

Évaluation :

5

Debbie is excellent. All the front desk kids are not helpful.

Évaluation :

2

Better customer service

Évaluation :

3

The bay shore location should have the same type of security as in individual unit monitoring and alarms. Also 24 hour access to inner units

Évaluation :

5

Truly an outstanding storage facility in every way, which I always recommend to friends in need of one or more storage units, and where I have rented multiple units perhaps for 20 years. Your staff are excellent too, in particular the Storage Manager at Bayshore U-Haul, Debbie Zaldana, who has always been exceptionally helpful and provided supervisory assistance if needed throughout the many years I have rented my several storage units, as have friends to whom I recommended the location, none of whom ever regretted their decisions to rent units at Bayshore U-Haul! Thank you U-Haul! Christine珞

Évaluation :

4

It was ok on most part but the headaches is that you need to invest on more carts,carts,carts,carts,carts,carts,carts....................... Don't be Stiiiiingy!!!!!

Évaluation :

5

The staff was very understanding and attentive. They were very helpful and very informative.

Évaluation :

5

Without a doubt, the staff at this UHaul understand Customer Service. It's clear that the GM, Don has created a positive environment and sets a great example for his employees on how to conduct business. Both he and the storage Manager Debbie helped my son and I with a quick install of a trailer hitch and solutions on how to get his stuff back to Texas without costing an 'arm and a leg'. I especially loved hearing that someone from the cleaning crew offered up tools and a helping hand when it was apparent that getting the pallets of stuff from the third floor to the dock was going to be a challenge. Kudos and thanks to everyone at this UHaul!!!

Évaluation :

1

Poor unprofessional staff, indifferent, lazy. On my check out day, I had to wait for a staff member who was too busy on her cellphone to help me even though she didn't have someone at her window. I won't even go into all the problems I had with your staff not processing my payments and then claiming I was late.

Évaluation :

4

Would like 24 hr access to my unit. Also I only got the storage because you guys canceled my Ubox. It's pretty frustrating leaving my belongings behind in California as I move to Idaho. So I guess I'll be back when the truck prices become reasonable. But if you wanna make me a deal to drive a truck back in let me know :)

Évaluation :

3

Me gustaría que tuvieran acceso las 24 horas

Évaluation :

1

I was nearly killed at this uhaul, they then allowed an unauthorized user whom I specifically told not to allow to access my unit. I am currently away on vacation.

Évaluation :

2

I got in at 6:45 and the staff that was working refused to allowed me to move into my unit. So as a "favor" they "allowed" me to park my open trailer with all my stuff in the hitch bay. I do not understand why you say you're open until 7. When I came the next day I was told that no one knew how to open the hitch bay and that I had to come back at 3. They also told me that they don't understand why the people on Saturday didn't let me move in then. This was extremely inconvenient. Then, even though I reserved a ground floor unit, it turned out to be a 5th floor unit with steps that had to be climbed to get my stuff in. This wasn't mentioned anywhere and was not what I reserved. So I had to upgrade to an 8x8x8 on the third floor to avoid the steps which is costing me considerably more money. It also has a column in the corner so it's not really an 8x8x8. The column is easily 1x1x8 so why am I paying for an 8x8x8? Doesn't seem fair. Lastly, zero of your male employees were masked berating a mask around your neck or mouth doesn't count. Suffice to say, I'm looking for another place to store my stuff and judging by my experience on Saturday evening, I'm guessing no one really cares so. I also need to say that while there was some effort to remedy my situation on Saturday there is no reason I couldn't have been given my card and allowed to move my stuff in. My "staff friendliness rating" was based on the Saturday crew. The Sunday crew was much more helpful and I'd give them a "yes" for this question.

Évaluation :

5

Staff was very friendly and most of all friendly!

Évaluation :

5

Everything concerning U-Haul was very well run and convenient. Will recommend to others your location.

Évaluation :

1

The worst experience EVER - first the location on Bay street saw my reservation but said they had nothing available due to a glitch and didnt see to care that i made this reservation a month in advance and called everyday the week leading up to me need the storage for a week and they confirmed it but when i arrive they tell me otherwise. I had to really lose my patience from the frustration to finally get them to find me a new storage facility which is how i ended up in Bay shore. The customer service was HORRIBLE - i am very put off my U-Haul and had I not been getting on a flight after

Évaluation :

1

They didn’t hold my reservation so when I got there it took an hour to get everything set up since the unit I reserved was no longer available

Évaluation :

3

What is the problem with you people? I have money in my account, my account is still the same and nothing has changed. I have been a customer with you for 5 years and my account has been on auto payment the whole time. You have to first request payment from my bank and in turn, they pay U-haul as they have for the the last five years but you already know this and that's why I believe you periodically try and scam or deceive customers into delinquency with their storage rooms. Please do what you were supposed to do in the first place and request payment of $129 from my bank and refund the late fees. Also stop your decitful practices of dropping active credit/debit cards, not requesting auto payments then alleging customer defaulted all in U-haul's attempt to place delinquency liens in order to wrongfully confiscate clients storage rooms.

Évaluation :

5

The mgr Deb is and has been wonderful

Évaluation :

5

Very clean indoor storage units.