Customer Reviews for U-Haul Moving & Storage at Candlestick

Évaluation :

3

Long line, only one cashier made for a long wait.

Évaluation :

5

Yes of course, we returned the the same day 8/13/22 at 4:50 pm , I do not receive a notification you guys that you received the vehicle. Please notify me if I have no more obligation. Thanks!! Mr. Ayuban

Évaluation :

3

More organized

Évaluation :

1

Just customers services very poor

Évaluation :

5

Great service

Évaluation :

5

It was a quick and easy rental. No reservation needed and all the staff was great and very helpful

Évaluation :

5

Excellent work

Évaluation :

4

Long line at checkout counter

Évaluation :

3

Representative was slow and the truck we order could not be found. We were there for an hour before they were able to give us a truck. Poor service.

Évaluation :

5

We are satisfied with your service, No complaints

Évaluation :

5

Customer service was excellent at both locations

Évaluation :

5

Barbara is awesome and very good care of.me!

Évaluation :

5

The uhaul team at the Bayshore location is always great! They are quick, efficient, and make the whole rental process easy to navigate

Évaluation :

5

The register girl are really helpful and friendly

Évaluation :

1

Our unit was robbed during the hours where you were OPEN WITH NO SECURITY. The manager literally did nothing and seemed annoyed that we were upset that we didn't want to ignor it. We had to take three days off of work waiting for cops because the manager refused to call us when they got there even though we live 10 mins away. The man who robbed our unit used a very loud angle grinder in the facility and no one noticed. Not secure. He also robbed other units and when I asked the manager if she was going to contact the unit she said no it wasn't her problem which makes this tenants very unlikely to recover their stolen items the longer it hasn't been reported. I would never recommend this place in fact I've been actively telling people to not rent in this unit because it's unsafe and management is useless

Évaluation :

1

When I came to the storage, they assigned me a triangle one at the corner, which is half the area of the normal one. And after they figured out the other one that can assign to me, it is already 6:30, and they close at 7. They said I can only move in tomorrow which was really annoying since I need to move my stuff in on that day. It was a really awful experience.

Évaluation :

4

Kai was super helpful and helped me a lot when I was lost and needed additional information. Friendly worker and was willing to help out of his busy day. Definitely recommend working with Kai.

Évaluation :

5

It should be a little more obvious where to return the truck. Felt a little exposed so wasn't sure it was the right place.

Évaluation :

5

Customer service was amazing! J'Kay Martin and Wendy were fantastic, people like them keep businesses thriving. I can't begin to thank them for the way they treated me. They made the ordeal of moving a much easier experience. No complaints. Everything was great. The truck, the trailer, you name it. Thanks again, U-Haul!

Évaluation :

5

No issue! everyone who work at that location are professional

Évaluation :

4

If you can add more staff on Saturdays to assist customers. Line was long.

Évaluation :

5

The drop off process was quick & easy. The notifications I received told me exactly where to go.

Évaluation :

5

Front driver side tire low on air, would not retain air. Luckily was only driving in-town

Évaluation :

1

Store manager was extremely rude.

Évaluation :

3

Longer than expected delay (over five minutes) to have someone come meet me when returning the truck. Had to go inside store to see if I could find someone

Évaluation :

4

very helpful staff.

Évaluation :

1

I have not rented anything.. why do they send me these messages?

Évaluation :

1

The lady who helped me didn't look like she cared and was texting on her personal phone while helping me so I didn't get much information from her. The truck was not that clean and the front driver side bumper was touching the tires while turning and making noises as it looks like the front bumper was pushed and dented.

Évaluation :

5

Please add slots to plug in and charge IPhones ! Most people renting vehicles want to charge their phone, not use the electric plug.

Évaluation :

5

People working at the counter and in the yard were smart and helpful.

Évaluation :

5

Lovely person helped me and I wish I would have gotten their name! So helpful and kind

Évaluation :

3

Customer service was awful

Évaluation :

2

Service is very slow. Took more than 1hr to get my reserved U-Haul.

Évaluation :

3

My contract changed 3 times. What was supposed to be an 8 am early self pickup in Sunnyvale turned into a 40 mile detour and 4 hour delay to get keys from a U-Haul depot in san fransisco. I interacted with 7 employees and was constantly redirected to another location and had to explain everything from scratch with another person to get keys to a 10' box truck. After all of this I was essentially penalized financially by paying extra mile fees for circumstances that were out of my control. I received multiple confirmations that my truck pickup was ready but the app crashed and redirected me to broken links for any express check in steps. I had to wait in 2 separate 30-45 minute queues in two depots to talk to an employee and figure out my pickup situation. It made my move very frustrating and stressful. I am very upset and feel I have been penalized unfairly with all of the extra miles, fees, and time to get keys and acquire a truck.

Évaluation :

5

All Good great staff very helpful

Évaluation :

5

Very good service. Thank you

Évaluation :

1

The service is very bad. They charged me for gasoline, which is not me. I left more gasoline than they gave me. No one pays attention to you. You take care of yourself and serve your own needs.

Évaluation :

2

The service was excruciatingly slow. Had to wait in line for 2hrs to pick up a trailer that I already signed up, and checked in for. The store had a line of 20+ people and only one person working the desk.

Évaluation :

5

It was very crowded when I was there and the staff handled everything very well in spite of how busy it was. My only complaint is parking.

Évaluation :

5

Only one thing to fixed is should not give empty gas truck to customers. Today when I get truck with empty gas so I wet to the gas station and need to fill gas first. Please fix that problem in the future.

Évaluation :

5

Debbie was so kind and helpful. Seamless experience you rarely find during a move. Cannot recommend enough!

Évaluation :

4

Had a very bad experience with the Mobile app. Was treated very rudely by a young lady who's name I won't mention because I'm over it. I used uhaul the day prior and decided to give the app a try since the push was so that you wouldn't have to wait in line. This brat in a very patronizing voice told me I'd have to wait in the back of the line. I had very limited help and planned for the checkout experience to be fast. It ended up taking an hour to resolve. In my days working for virgin America, we knew that customers who used the app to check in did so because it would be faster. This agent was essentially punishing me for using the app which made for a bad experience. However, I had two great experiences after. First, I was attended to pretty quickly after reaching out on social media. Sue was her name. However, I was floored by the above and beyond treatment I got from a guy named Freddie outside. He didn't know who I was or how I was having a bad experience. This guy told me I needed to go in to get my van key, but then said he'd get it for me. He literally ran in to get it for me. He didn't have to. I would have gotten it myself. This guy just has that customer service gene. That Adele girl was probably having a bad day but Freddie really made up for it.

Évaluation :

5

Professional customer service. Pleasant people to help you out all your needs Thanks

Évaluation :

3

There was no gas in the tank.

Évaluation :

5

Kia was wonderful. Went out of his way to help us and cleaned it as well. Awesome and professional.

Évaluation :

3

Would have preferred a unit w/ 24hour access, but none were available for the size I needed.

Évaluation :

5

Professional and efficient staff, very quick in and out process

Évaluation :

2

Steering wheel locks up every time I park regardless of slope or turning. I'm assuming this is anti theft but it's barely functional. Passenger door fails to close unless you slam it with all your might.

Évaluation :

1

Absolutely not. This was the worst customer experience I've ever had in my life! I'd spend more money with a competitor before I use uhaul. T-e-r-r-i-b-l-e

Évaluation :

5

Good job

Évaluation :

5

It was a very large facility and had excellent choice of equipment.

Évaluation :

5

KEEP UP THE GOOD JOB..

Évaluation :

5

The nice young lady who helped me check in at the bayshore location was great! She was friendly, knowledgeable, and patient. I don't remember her name but I would appreciate it if she was looked up and given kudos for her service. For her excellent customer service I will definitely be using uhaul for my future needs.

Évaluation :

4

In and out super easy. Staff was great. I've some negative reviews of this place but that wasn't my experience.

Évaluation :

4

I was pleased with the experience at your San Francisco location. It was easy picking up and dropping off the trailer I rented.

Évaluation :

1

I couldnt even see out the front windshield , dead bugs and dirt, Vehicle was not cleaned. Not sure why I accepted that. If it wasnt because it was the only one available .

Évaluation :

5

Very easy and quick drop-off. Thank you!

Évaluation :

3

Vehicle had snapped-off tattle-tales on the roof and very uneven tire pressure across the vehicle. Cargo interior was wet from being cleaned. Online pick-up was not at all obvious for a first timer.

Évaluation :

5

Gracias por la attention todo fue excellent

Évaluation :

5

Karen, our agent was extremely helpful in getting us the appropriate size space & she explained the procedures thoroughly. Great experience overall!

Évaluation :

3

When I first applied for the storage locker I was not pleased that I had to climb stairs to move my items in. It made the process very difficult and tiresome to carry boxes up stairs. I also believe that my storage fee was increased several times. My last comment is the large amount of Day Workers congregated at the front of the facility. They stand in sqaular all day and wave at customers as they drive in and out. There are also plenty of unhoused people roaming at the gate. The overall feeling of the environment was dismal and downtrodden. The inside of the storage facility was clean, however the outside environment made me anxious when I was on the property. I made it a point to never go to my locker after hours because I was intimidated by the circumstances of the vagrants at the gate.

Évaluation :

5

Outstanding location! Thank you U-Haul on Bayshore for keeping my belongings secure, I will definitely be using you again.

Évaluation :

4

I would come there again if needed.

Évaluation :

5

The U-Haul employee who helped me was very nice and friendly. She went out of her way to find the right size storage unit that I needed. I very much appreciate her help.

Évaluation :

5

Facility nice and clean

Évaluation :

5

We are like U-haul , if it can be closed at 10 pm every day which is my more love.

Évaluation :

5

Thank you for always helping me when I needed it

Évaluation :

5

Thank you U-Haul!

Évaluation :

5

Best friendly service and real professional!

Évaluation :

5

Everything was great except for when I had the larger unit (8x12?) the guy next to me was there a lot (every day?) and had all his stuff out in the walkway making it hard to get by. He almost seemed to be like a crazy/homeless guy. Other than that it is a great facility!

Évaluation :

2

Staff members were very helpful and went above and beyond in their efforts to accommodate my needs. The weekend crew at the Candlestick location in San Francisco, CA is exceptional. You are fortunate to have such good employees on board. Merci.

Évaluation :

5

The tea at the Candlestick location were excellent! Especially Debbie, who I dealt with several times on my move out. The only complaint is that when I'd call in, there was often no answer so it rolled over to corporate, which isn't helpful if one has a location specific question

Évaluation :

5

Moving my stuff in was a breeze and the assistance I received at the front counter was outstanding! The young lady who helped me was very knowledgeable, attentive, and polite. I really appreciated her help!

Évaluation :

5

I can't express enough how wonderful my experience was. Each and every employee I encountered went above and beyond and that was MANY folks! Like no less than 6 people went out of their way!! It was such a great introduction to San Francisco. Wow

Évaluation :

4

You need to add staff members, the lines is always terrible

Évaluation :

1

Unfortunately… it would have nice to know that the storage bin required steps… I made the reservation on line and that information should have been detailed.

Évaluation :

5

Friendly and professional employees at this U-haul storage make it an easy and comfortable experience. Thank you everyone!

Évaluation :

1

I was kicked out because a man pulled up in the storage behind me I have no control over anyone and I’m not a security guard so I really don’t know what they expected me to do

Évaluation :

5

Merci.

Évaluation :

4

S.O.

Évaluation :

5

The staff at the U-Haul on Bayshore Avenue are super kind Courteous and very neat in there apperance . They are knowledgeable very respectful and a great group of people to work with every last one of them I would definitely recommend Bayshore U-Haul

Évaluation :

4

S.O.

Évaluation :

5

The manager was extremely helpful to my needs as a 80 % Service Connected Disabled US Army Airborne Ranger. I'm very grateful to the manager and staff.

Évaluation :

5

Very clean and safe facility. I would use again in future.

Évaluation :

2

I received the worst customer experience of my life in this facility. Your entire staff is unhelpful and unprofessional. Half of them were not wearing masks and when I asked if they had scissors behind the desk to help cut open the lock I just bought, your employee proceeded to try and open it with her teeth. They did not help me set up my scan card, just told me to punch in the date which did not work and caused the alarm to ring 2 different times. Everyone there acts like they don't want to be bothered or be at work. Plenty of people that would be over the moon to have a job. Very unprofessional. The other reason I proceeded with payment was because your location is convienent.

Évaluation :

5

My visit to you all was quite Pleasant the lady who helps me I was super nice and informative and even helped me find my storage location. And also the truck was nice and clean and worth every penny thank you all very much

Évaluation :

5

Good customer service friendly nice very helpful

Évaluation :

5

Absolutely pleased with the facility and especially the workers and the service they provide. Thank you all.

Évaluation :

5

The only thing that bothered me was that I reserved a unit on the 4th floor that I didn't realize had several steps up even after taking the elevator. I had many heavy boxes and needed a dolly to move most of it. The service representative warned me, which was good. But then I had to get another unit that was $50 more a month. The price was still way better than what I had, but it would be good to describe the situation on line so we know what we're getting into. Otherwise, I was very impressed on all levels.

Évaluation :

5

Merci

Évaluation :

3

We arrived 30 minutes before the close and while the staff was helpful, the unit we were provided was 4 floors up, and tucked far back into the facility. This made it incredibly challenging to get our items off the truck and into the unit. Not to mention, the truck we rented did not have the furniture pads we asked for - and paid for. Overall this was a very average experience.

Évaluation :

3

My "no" answers were because the inside of the storage units have no lights and the facility does not have flashlights or other means when too dark, overall the facility is kept very clean however some of the customers leave the place in a disarray possibly because of homelessness

Évaluation :

2

I was given a storage unit that had half the size of the other units but charged the same amount. My unit had a huge pole cutting through the middle of it which decreased the amount of available space for my belongings. Feels really unacceptable and really wish I was given some sort of discount.

Évaluation :

5

Everyone was so helpful I give five stars to both managers I had the pleasure of meeting both women and both went above and beyond to make my dreadful days of moving things into storage go smoothly and that was very appreciated

Évaluation :

1

This u-haul location Extremely Poor customer service And Unprofessional! Returned a trailer on 9/23/2021 That I was told by the manager I was Responsible for Mount that was Picked out by Jonathan dubon their counter person and Told not once but Twice! it was the Correct. Gave the Ball and Mount to the Trailer technician and he Installed on my 2016 Chevrolet 1500 had to Pull Over at Interstate 10 and Bob Hope Dr. Drove to the Chevron Station the Ball Came loose from Vibrations Trailer technician NEVER INSTALLED COTTER Pin! Was able to get to u-haul at 68075 Ramon rd Cathedral city cal 92234 . Return Trailer on 9/23/21 When I went to Explain what had happened and Told Repeatedly from the female counter person that I Bought Mount/Ball They Sold Me and Told me That it was the Right One Twice! Also their trailer technician I'll bet was Never been Trained properly But I was told this was my Responsibility! I'm sure their will Be no Fallow through! No I Guarantee u haul corporation won't or give Feedback on how this matter was Handled! Check Yelp sometime or Better go pay a visit!

Évaluation :

1

They don't care about the customers. Debra is very rude. She's is not truthful and she stole or put a lien and sold my stuff w/out alerted me. They were still collecting my monies. She lied about everything as well as staff they need to fire everyone and hire trustworthy and honest people. I put this on Facebook and Yelp for ratings

Évaluation :

5

The whole process was easy.

Évaluation :

5

I've had a great experience with U-Haul and gladly return if I'm in need of a storage space once more. Furthermore, I would highly recommend U-Haul to my friends. Thank you for everything

Évaluation :

5

Todo el personal exelente

Évaluation :

5

Nice I love work whith you gays I will definitely recommend it

Évaluation :

5

After packing for months, having Covid affect my family, and only having my son able to help me move, finally going to your facility and experiencing awesome help, courtesy, patience From your worker Wendy I felt like such a burden lifted off my shoulders. She made it so easy to check in and get my storage area. She gave us a tour and was very pleasant always had a smile on her face and showed us all we needed to know with the cards in the elevator etc. I couldn't be more pleased. Being 64 years old and moving to another state was a lot on my shoulders. But your U-Haul facility and your worker Wendy made it a much more pleasant experience. Facility was clean, very accessible and with your workers let's just say I will recommend you to everyone. Thank you very much.

Évaluation :

5

The staff is very helpful it didn't take long at all to get our truck and storage unit .

Évaluation :

5

My experience with renting a truck and auto trailer then reserving the storage unit was excellent. Customer service to the employees in the offices at West Sacramento the lady an elija ( think that his name) were excellent very helpful. To the 2 young ladies at the Bayshore location in San Francisco. All were very helpful, pleasant , patient, excellent service. And I thank you as moving can be very difficult an stressful. It was great to be greeted with such integrity and knowledge of there job. Thank u so much.

Évaluation :

5

Staff was very helpful and personable despite the overload of customers.

Évaluation :

1

Me siento muy mal por lo que me paso yo reserve 7/19/2021 y El dia de 7/29/2021 llege y me reservation no estaba y nada me pudo desir que Avia pasado no estaba la supervisor disposable y solo dijo Dale otro lugar y me dio un descents pero yo nesesito lo que yo pedi y me dieron unas mucho mas pequeno yo reserve un 8x12 y me dieron uno 8x8 muy mala experiencia espero esto no le pase a nadie mas

Évaluation :

5

Best staff ever, helpful and prepared. Everything went smooth as could be.

Évaluation :

4

Customer service was very good. It was easy and convenient.

Évaluation :

5

Debbie is excellent. All the front desk kids are not helpful.

Évaluation :

2

Better customer service

Évaluation :

3

The bay shore location should have the same type of security as in individual unit monitoring and alarms. Also 24 hour access to inner units

Évaluation :

5

Truly an outstanding storage facility in every way, which I always recommend to friends in need of one or more storage units, and where I have rented multiple units perhaps for 20 years. Your staff are excellent too, in particular the Storage Manager at Bayshore U-Haul, Debbie Zaldana, who has always been exceptionally helpful and provided supervisory assistance if needed throughout the many years I have rented my several storage units, as have friends to whom I recommended the location, none of whom ever regretted their decisions to rent units at Bayshore U-Haul! Thank you U-Haul! Christine珞

Évaluation :

4

It was ok on most part but the headaches is that you need to invest on more carts,carts,carts,carts,carts,carts,carts....................... Don't be Stiiiiingy!!!!!

Évaluation :

5

The staff was very understanding and attentive. They were very helpful and very informative.

Évaluation :

5

Without a doubt, the staff at this UHaul understand Customer Service. It's clear that the GM, Don has created a positive environment and sets a great example for his employees on how to conduct business. Both he and the storage Manager Debbie helped my son and I with a quick install of a trailer hitch and solutions on how to get his stuff back to Texas without costing an 'arm and a leg'. I especially loved hearing that someone from the cleaning crew offered up tools and a helping hand when it was apparent that getting the pallets of stuff from the third floor to the dock was going to be a challenge. Kudos and thanks to everyone at this UHaul!!!

Évaluation :

1

Poor unprofessional staff, indifferent, lazy. On my check out day, I had to wait for a staff member who was too busy on her cellphone to help me even though she didn't have someone at her window. I won't even go into all the problems I had with your staff not processing my payments and then claiming I was late.

Évaluation :

4

Would like 24 hr access to my unit. Also I only got the storage because you guys canceled my Ubox. It's pretty frustrating leaving my belongings behind in California as I move to Idaho. So I guess I'll be back when the truck prices become reasonable. But if you wanna make me a deal to drive a truck back in let me know :)

Évaluation :

3

Me gustaría que tuvieran acceso las 24 horas

Évaluation :

1

I was nearly killed at this uhaul, they then allowed an unauthorized user whom I specifically told not to allow to access my unit. I am currently away on vacation.

Évaluation :

2

I got in at 6:45 and the staff that was working refused to allowed me to move into my unit. So as a "favor" they "allowed" me to park my open trailer with all my stuff in the hitch bay. I do not understand why you say you're open until 7. When I came the next day I was told that no one knew how to open the hitch bay and that I had to come back at 3. They also told me that they don't understand why the people on Saturday didn't let me move in then. This was extremely inconvenient. Then, even though I reserved a ground floor unit, it turned out to be a 5th floor unit with steps that had to be climbed to get my stuff in. This wasn't mentioned anywhere and was not what I reserved. So I had to upgrade to an 8x8x8 on the third floor to avoid the steps which is costing me considerably more money. It also has a column in the corner so it's not really an 8x8x8. The column is easily 1x1x8 so why am I paying for an 8x8x8? Doesn't seem fair. Lastly, zero of your male employees were masked berating a mask around your neck or mouth doesn't count. Suffice to say, I'm looking for another place to store my stuff and judging by my experience on Saturday evening, I'm guessing no one really cares so. I also need to say that while there was some effort to remedy my situation on Saturday there is no reason I couldn't have been given my card and allowed to move my stuff in. My "staff friendliness rating" was based on the Saturday crew. The Sunday crew was much more helpful and I'd give them a "yes" for this question.

Évaluation :

5

Staff was very friendly and most of all friendly!

Évaluation :